Job Summary:

• Train, coach, motivate, develop employees, and issue corrective action.
• Conduct pre-shift meetings with all team members arriving for the shift
• Communicate daily information on occupancy, information on room type availability, specials, groups in-house, events, upsell targets for the day, and specific tasks for the day.
• Ensuring Hotel Operations team members adhere to the standard and procedures set for the department, guaranteeing guest satisfaction.
• Observe the performance of team members, and complete evaluations daily
• Review and correct actions with team members upon completion of the evaluation. 
• Conduct annual performance reviews.
• Manage the respective shift for the Front Desk and oversee the Front Services Department
• Address guest and employee concerns and questions
• Resolve all matters promptly and ensure appropriate follow-up
• Authorize compensation or resolution. 
• Assist with check-in/out

Skills on Resume: 

• Staff Training (Hard Skills)
  
• Pre-shift Meetings (Hard Skills)
  
• Information Communication (Soft Skills)
  
• Standards Enforcement (Hard Skills)
  
• Performance Observation (Soft Skills)
  
• Shift Management (Hard Skills)
  
• Issue Resolution (Soft Skills)
  
• Check-in Assistance (Hard Skills)

Job Summary:

• Oversee and assist in managing the hotel division departments that do not have a salaried staff on duty
• Assist by providing support, guidance, and direction for Front Services, Housekeeping, and EVS on those shifts. 
• Keep an open line of communication with all departments.
• Compile/submit required Front Desk shift reports, including the night audit, promptly. 
• Achieve reports for use and maintain a log of all hotel incidents. 
• Follow-up on guest incident inquiries and correspondence
• Control occupancy using LMS, rates, room types, booking history, no-show history, and other factors. 
• Coordinating and maintaining room type availability throughout the shift. 
• Direct communication with Housekeeping and Hotel Operations Manager to maximize the labor efficiencies for both departments.
• Follow up with guest comments through surveys and comment cards. 
• Contact guests and track communication, and implement a plan to prevent guest complaints from repeating in the future. 

Skills on Resume: 

• Department Oversight (Hard Skills)
  
• Team Support (Soft Skills)
  
• Interdepartmental Communication (Soft Skills)
  
• Report Submission (Hard Skills)
  
• Incident Logging (Hard Skills)
  
• Occupancy Control (Hard Skills)
  
• Labor Coordination (Hard Skills)
  
• Guest Follow-up (Soft Skills)

Job Summary:

• Communicate and send information to various departments
• Ensure room rates are correct and in accordance with hotel occupancy, manage and communicate walk-in rates and up-sell rates. 
• Consistently monitor other hotels' prices and occupancy positions to assist in pricing and occupancy decisions. 
• Monitor the town-wide hotel occupancy.
• Schedule staff according to the terms of the collective bargaining agreement. 
• Ensures efficiency and effectiveness of Hotel Operations by maintaining proper staffing levels, 
• Work assignments and breaks according to occupancy percentage and arrival/departure patterns. 
• Schedule appropriate staff to meet the service goals set for the department, as well as complete payroll
• Provide outstanding guest service to all internal and external guests
• Help hotel managers deliver a high-level value proposition.

Skills on Resume: 

• Department Communication (Soft Skills)
  
• Rate Management (Hard Skills)
  
• Market Monitoring (Hard Skills)
  
• Occupancy Tracking (Hard Skills)
  
• Staff Scheduling (Hard Skills)
  
• Operations Efficiency (Hard Skills)
  
• Payroll Processing (Hard Skills)
  
• Guest Service (Soft Skills)

Job Summary:

• Responsible for providing a high level of customer service
• Promoting a positive attitude to create a fun experience for guests and Team Members
• Assist with guest check-in and check-out
• Verify daily occupancy and reservations
• Assist with the planning and scheduling of Team Members and make adjustments
• Monitor payroll and make adjustments
• Supply and re-order the inventory front desk
• Inspect guest rooms, ensuring standards of cleanliness
• Make changes for the Hotel Representatives and initiate the daily deposit
• Review the front office close-out and cash drops
• Help prepare the yearly department budget
• Conduct interviews and make hiring recommendations

Skills on Resume: 

• Customer Service (Soft Skills)
  
• Positive Attitude (Soft Skills)
  
• Check-in Assistance (Hard Skills)
  
• Occupancy Verification (Hard Skills)
  
• Staff Scheduling (Hard Skills)
  
• Payroll Monitoring (Hard Skills)
  
• Inventory Management (Hard Skills)
  
• Room Inspection (Hard Skills)

Job Summary:

• Perform duties commensurate with the role, including but not limited to the operation of booking systems and procedures, overseeing events, 
• Active and operational in a luxury hotel in support of the General Manager, and be able to assume responsibility in the GM's absence.
• Make necessary operational decisions and ensure all hotel rules and policies are implemented while delivering outstanding customer service.
• Monitor the tasks of personnel and workers
• Set goals and plans to promote and improve the service of the hotel
• Be tasked to give schedules and assignments to each worker
• Handle clients' complaints and compliments, and make sure that events are well organized with a very high standard of service throughout.
• Welcome guests and customers, and assist the hotel management team in ensuring a high level of quality is achieved during the entire guest experience
• Coordinate with staff to develop, administer, and implement the most efficient strategies for the daily operations of properties for all who enter, contractors, employees, and guests.
• Manage all schedules of contractors, cleaners, and guests to make sure each property is perfectly prepared and on time from tenant check-out to check-in
• Accurately log, track, and maintain records using ClickUp and Cloudbeds software
• Establish, develop, and grow new business relationships with influential contacts.
• Reporting of properties, supplies, reviews, and financial data

Skills on Resume: 

• Booking Systems (Hard Skills)
  
• Event Oversight (Hard Skills)
  
• Operations Support (Hard Skills)
  
• Staff Monitoring (Soft Skills)
  
• Service Improvement (Soft Skills)
  
• Scheduling (Hard Skills)
  
• Complaint Handling (Soft Skills)
  
• Record Management (Hard Skills)

Job Summary: 

• Provide the team with the vision, leadership, and inspiration to enable them to reach the property’s overall goals and objectives
• Communicate effectively with all members of the team, setting clear objectives, as well as assigning and defining areas of responsibility to achieve the most efficient operating model
• Be a brand ambassador and promote standards and expected service levels to increase sales while minimising costs
• Promote the James values and contribute to the maintenance of a strong culture
• Ensure that all company policies are always applied and upheld in a consistent manner
• Oversee all aspects of the daily operations by implementing the knowledge and experience in all areas of hospitality management
• Inspect the property with both the Housekeeping and the Maintenance teams for organisation and cleanliness, including rooms and social spaces
• Learn all relevant systems, including the property PMS and channel manager, booking engines, and online distribution channels, and ensure all systems have accurate financial and customer data information
• Provide timely, accurate, and complete reports on the property’s performance to the General Manager
• Establish and nurture key strategic and long-lasting relationships with stakeholders, including suppliers, contractors, travel agencies, event/conference planners, etc.
• Participate in daily meetings with the team

Skills on Resume: 

• Leadership (Soft Skills)
• Communication (Soft Skills)
• Goal Setting (Soft Skills)
• Brand Promotion (Hard Skills)
• Policy Compliance (Hard Skills)
• Operations Oversight (Hard Skills)
• Quality Inspection (Hard Skills)
• Stakeholder Relations (Soft Skills)

Job Summary: 

• Respond appropriately to emergencies or urgent issues as they arise
• Ready to step into any role as the business and staffing levels dictate
• Contribute to the overall financial performance of The James, directing the team towards the achievement of the hotel’s financial goals
• Create monthly financial forecasts for The James by estimating revenues. 
• Analyse historical and projected data to create an accurate forecast
• Analyse Sales figures and devise revenue management strategies, driving results by executing innovative sales and marketing campaigns, understanding dynamic revenue management, and driving profit to the bottom line through strong financial control
• Call prospective corporate clients, meet clients, host viewings, and meet with on-site contacts on a daily, weekly, and monthly basis
• Adhere to brand standards and expected service levels to increase sales while minimising costs
• Proactively push for revenue growth through the implementation of perceptive Marketing and Sales strategies
• Develop a positive team-oriented environment that focuses on the guest, through employee development and motivation
• Coach and develop team members to reach their full potential through consistent feedback and clear expectations.
• Schedule staffing responsibly to live up to promises to guests and owners
• Ensure that training in service standards is taking place in each department using the steps to effective training according to company standards.

Skills on Resume: 

• Crisis Response (Soft Skills)
• Role Flexibility (Soft Skills)
• Financial Planning (Hard Skills)
• Forecasting (Hard Skills)
• Revenue Analysis (Hard Skills)
• Client Relations (Soft Skills)
• Brand Standards (Hard Skills)
• Sales Strategy (Hard Skills)

Job Summary: 

• Training staff on how to interact with guests and how to handle guest complaints
• Manage human resource functions including recruiting, selection, orientation, training, performance planning, and evaluation
• Create and manage schedules for hourly employees based on employee availability and hotel demand
• Provide a positive guest experience through superior service, with a focus on quality, safety, and strong customer service
• Oversee team performance to ensure an optimal level of service and hospitality is provided to guests
• Evaluate changes to the guests’ needs, the apartments’ guest mix, and competitive trends to recommend appropriate products/services and operational changes to ensure guest and employee satisfaction
• Support customer-driven operations, empowering staff to excel in superior customer care
• Respond efficiently and accurately to guest complaints, demonstrating a commitment to guest services by responding to guest needs
• Monitor guest satisfaction through the appropriate channels
• Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with the Housekeeping and Maintenance departments
• Respond to maintenance issues in a timely fashion
• Inspect facilities regularly and enforce strict compliance with Health & Safety, Fire Safety, and other statutory regulations

Skills on Resume: 

• Staff Training (Hard Skills)
• HR Management (Hard Skills)
• Schedule Planning (Hard Skills)
• Guest Service (Soft Skills)
• Team Supervision (Soft Skills)
• Needs Evaluation (Soft Skills)
• Complaint Resolution (Soft Skills)
• Facility Inspection (Hard Skills)

Job Summary: 

• Supervise, assist, and train staff in their duties in a professional manner in keeping with their position.
• Ensure a pleasant and polite service is provided to all the Hotel’s guests.
• Assist with the complaints procedure
• Organise and/or assist with all in-house entertainment.
• Take responsibility for any stock/equipment in line with the hotel's procedure.
• Ensure premises are maintained internally and externally whilst ensuring that all hygiene and security procedures are followed.
• Ensure that all procedures are observed with regard to the handling of any monies.
• Maintain an exceptional, neat, and tidy appearance, adhering to the Company/Hotel uniform standards at all times.
• Maintaining professional behaviour at all times.
• Adhere to all Health and Safety, Fire Safety, Food Safety, General Data Protection Regulations, and any other relevant legislation at all times.

Skills on Resume: 

• Staff Supervision (Soft Skills)
• Guest Service (Soft Skills)
• Complaint Handling (Soft Skills)
• Event Coordination (Hard Skills)
• Stock Control (Hard Skills)
• Facility Maintenance (Hard Skills)
• Cash Handling (Hard Skills)
• Compliance (Hard Skills)

Job Summary: 

• Overseeing hotel operations, including reception, F&B, spa, and housekeeping activities
• Interaction with the hotel manager to meet monthly budget targets
• Implementing and driving an exceptional guest service experience
• Conducting breakfast and dinner booking reports and assisting the hotel manager with rostering
• Responsible for F&B stock control and procurement
• Assist and support all departments
• Ensure effective wages and expenditure cost management
• Working on projects to ensure completion on time and within budget
• Drive the leadership team for exceptional results using vision, mission, values, and objectives

Skills on Resume: 

• Operations Oversight (Hard Skills)
• Budget Management (Hard Skills)
• Guest Experience (Soft Skills)
• Reporting (Hard Skills)
• Stock Control (Hard Skills)
• Department Support (Soft Skills)
• Cost Management (Hard Skills)
• Team Leadership (Soft Skills)

Job Summary: 

• Be responsible for hiring, training, coaching, and disciplining team members. 
• Evaluates team members' productivity and progress.  
• Assist in the implementation of programs that drive improvements in team member engagement and are aligned with the brand service behaviors. 
• Develop, implement, and monitor team member succession planning to ensure future bench strength. 
• Establish performance and development goals for team members and provide mentoring, coaching, and regular feedback to enhance performance.  
• Responsible for the coordination as well as the delegation of duties to all staff members under his or her direction.  
• Handle complaints or requests from guests in the form of letters, emails, phone calls, via social media, or in person.  
• Perform sales calls as preparation and training for a manager position.  

Skills on Resume: 

• Hiring Management (Hard Skills)
• Productivity Evaluation (Hard Skills)
• Engagement Programs (Soft Skills)
• Succession Planning (Hard Skills)
• Performance Coaching (Soft Skills)
• Task Delegation (Hard Skills)
• Complaint Handling (Soft Skills)
• Sales Training (Hard Skills)

Job Summary: 

• Assume responsibility in all departments where a heavy workload exists. 
• Executes to the front desk, maintenance, and housekeeping.  
• Responsible for displacing one to three shifts per week by the hotel manager.  
• Perform the requirements of weekly room inspections to check the cleanliness and maintenance condition of guest rooms and the hotel.  
• Help in the preparation of end-of-month reporting.  
• Attend and assist with regular staff meetings for the purpose of continued training and proficiency.  
• Attend and participate in the weekly revenue management meeting.  
• Perform functions of the General Manager in their absence.  

Skills on Resume: 

• Multi-Department Support (Soft Skills)
• Front Desk Operations (Hard Skills)
• Shift Coverage (Hard Skills)
• Room Inspection (Hard Skills)
• Reporting (Hard Skills)
• Staff Training (Soft Skills)
• Revenue Meeting (Hard Skills)
• Manager Backup (Soft Skills)

Job Summary: 

• Trains and schedules the staff, as well as conducts performance evaluations and disciplines staff 
• Resolves guest concerns and interacts with the highest level of hospitality and professionalism, accommodating special requests.
• Resolves customer complaints from all areas of the hotel.
• Assist the general manager in the day-to-day operation of the hotel in maintaining all standards of guest service.
• Monitor guest feedback, communicate feedback results, and make recommendations for improvement.
• Replacement of the General Manager during absence & holidays.
• Responsible for the reception.
• Communication with customers and guests.
• Be available to meet with guests, deal with discerning or unsatisfied guests, and respond to guest complaints in a timely and empathic manner.
• Manage the performance of the housekeeping department and reception.
• Responsible that the room before checking in is in excellent condition.
• Ensure health, safety, hygiene, and other relevant legislative obligations are fulfilled, ensuring the safety and well-being of the hotel, guests, and colleagues.

Skills on Resume: 

• Staff Scheduling (Hard Skills)
• Performance Evaluation (Hard Skills)
• Guest Relations (Soft Skills)
• Complaint Resolution (Soft Skills)
• Operations Support (Hard Skills)
• Feedback Management (Soft Skills)
• Manager Backup (Soft Skills)
• Safety Compliance (Hard Skills)

Job Summary: 

• Welcomes and registers hotel guests, explains the accommodations, and establishes credit or method of payment. 
• Check the guest out of the hotel, prepare and explain the bill. 
• Oversee the guest services department, which welcomes and assists guests by welcoming them and providing luggage assistance and an orientation of the hotel. 
• Provide personalized restaurant and entertainment recommendations based on extensive knowledge of the area. 
• Oversee multiple operational departments in the absence of management. 
• Respond to a wide variety of guest requests by accurately assessing their needs by adding personal recommendations to achieve maximum customer satisfaction while complying with all policies. 
• Set expectations for staff.
• Train and develop the team to ensure that the team is fully trained in providing an exceptional customer journey.
• Create a culture of Food and Workplace Safety.

Skills on Resume: 

• Guest Registration (Hard Skills)
• Billing Management (Hard Skills)
• Guest Services (Soft Skills)
• Local Recommendations (Soft Skills)
• Department Oversight (Hard Skills)
• Guest Needs Assessment (Soft Skills)
• Staff Training (Hard Skills)
• Safety Culture (Hard Skills)

Job Summary: 

• Provide assistance and support to the easyHotel General Manager with the day-to-day operational service in order to achieve the highest service standard and complete guest satisfaction.
• Supervise and guide the team to ensure the smooth delivery of services daily, providing effective leadership and training to meet business requirements and company objectives.
• Understanding of business acumen, to control costs, wages, and margins to ensure that budgeted targets are met each month.
• Ensure effective succession planning is put in place, and act as a mentor to all Team Members within the hotel.
• Cover duty management shifts in the absence of the easyHotel General Manager.
• Recruit, engage, and retain colleagues through effective performance management, and assist with the daily admin according to company policy and procedures.
• Treat all customers with professionalism, care, and respect.
• Ensure teams work to maintain high standards.
• Manage large functions such as weddings and events

Skills on Resume: 

• Operations Support (Hard Skills)
• Team Supervision (Soft Skills)
• Business Acumen (Hard Skills)
• Succession Planning (Hard Skills)
• Duty Coverage (Hard Skills)
• Performance Management (Hard Skills)
• Customer Care (Soft Skills)
• Event Management (Hard Skills)