Job Summary:

• Train, coach, motivate, develop employees and if necessary, issue corrective action.
• Conduct pre-shift meetings with all team members arriving for shift
• Communicate daily information on occupancy, information on room type availability, specials, groups in-house, events, upsell targets for the day, and specific tasks for the day.
• Ensuring Hotel Operations team members adhere to the standard and procedures set for the department guaranteeing guest satisfaction.
• Observe the performance of team members, and complete evaluations daily
• Review and correct actions with team members upon completion of the evaluation. 
• Conduct annual performance reviews.
• Manage the respective shift for the Front Desk and oversee the Front Services Department
• Address guest and employee concerns and questions
• Resolve all matters in a timely manner and ensure appropriate follow-up
• Authorize compensation or resolution. 
• Assist with check-in/out

Skills on Resume: 

• Leadership and Management (Soft Skills)
• Communication (Soft Skills)
• Training and Development (Hard Skills)
• Performance Management (Hard Skills)
• Customer Service (Soft Skills)
• Problem Solving (Hard Skills)
• Attention to Detail (Hard Skills)
• Adaptability and Flexibility (Soft Skills)

Job Summary:

• Oversee and assist in managing the hotel division departments that do not have a salaried staff on duty
• Assist by providing support, guidance and direction for Front Services, Housekeeping and EVS on those shifts. 
• Keep an open line of communication with all departments.
• Compile/submit required Front Desk shift reports, including the night audit in a timely manner. 
• Achieve reports for use and maintain a log on all hotel incidents. 
• Follow-up on guest incidents inquiries and correspondence
• Control occupancy using LMS, rates, room types, booking history, no-show history and other factors. 
• Coordinating and maintaining room type availability throughout the shift. 
• Direct communication with Housekeeping and Hotel Operations Manager to maximize the labor efficiencies for both departments.
• Follow-up with guest comments through surveys and comment cards. 
• Contact guests and track communication, implement plan to resolve guest complaints from repeating in the future. 

Skills on Resume: 

• Leadership and Management (Soft Skills)
• Communication Skills (Soft Skills)
• Report Compilation and Submission (Hard Skills)
• Record Keeping and Incident Management (Hard Skills)
• Occupancy Control and Revenue Management (Hard Skills)
• Coordination and Collaboration (Soft Skills)
• Guest Feedback Management (Soft Skills)
• Conflict Resolution and Customer Service (Soft Skills)

Job Summary:

• Communicate and send information to various departments
• Ensure room rates are correct and in accordance with hotel occupancy, manage and communicate walk-in rates and up-sell rates. 
• Consistently monitor other hotels' prices and occupancy positions to assist in pricing and occupancy decisions. 
• Monitor the town-wide hotel occupancy.
• Schedule staff according to the terms of the collective bargaining agreement, 
• Ensures efficiency and effectiveness of Hotel Operations by maintaining proper staffing levels, 
• Work assignments and breaks according to occupancy percentage and arrival/departure patterns. 
• Schedule appropriate staff to meet the service goals set for the department, as well as complete payroll
• Provide outstanding guest service to all internal and external guests
• Help hotel managers to deliver a high-level value proposition.

Skills on Resume: 

• Communication Skills (Soft Skills)
• Revenue Management (Hard Skills)
• Data Analysis (Hard Skills)
• Scheduling (Hard Skills)
• Staff Management (Hard Skills)
• Payroll Management (Hard Skills)
• Customer Service (Soft Skills)
• Collaboration and Teamwork (Soft Skills)

Job Summary:

• Responsible for providing a high level of customer service
• Promoting a positive attitude to create a fun and entertaining experience for guests and Team Members
• Assist with guest check-in and check-out
• Verify daily occupancy and reservations
• Assist with planning and scheduling of Team Members and make adjustments
• Monitor payroll and make adjustments
• Supply and re-order inventory front desk
• Inspect guest rooms ensuring standards of cleanliness
• Make changes for the Hotel Representatives and initiate the daily deposit
• Review the front office close-out and cash drops
• Help prepare the yearly department budget
• Conduct interviews and make hiring recommendations

Skills on Resume: 

• Customer Service Excellence (Soft Skills)
• Positive Attitude and Interpersonal Skills (Soft Skills)
• Organizational Skills (Hard Skills)
• Attention to Detail (Hard Skills)
• Team Management and Leadership (Hard Skills)
• Financial Management (Hard Skills)
• Inventory Management (Hard Skills)
• Recruitment and Hiring (Hard Skills)

Job Summary:

• Perform duties commensurate with the role including but not limited to the operation of booking systems and procedures, overseeing events, 
• Active and operations in a luxury hotel in support of the General Manager and be able to assume responsibility in the GM's absence.
• Make necessary, operational, decisions and ensure all hotel rules and policies are implemented while delivering outstanding customer service.
• Monitor the tasks of personnel and workers
• Set goals and plans to promote and improve the service of the hotel
• Be tasked to give schedules and assignments to each worker
• Handle clients' complaints and compliments and make sure that events are well organized with a very high standard of service throughout.
• Welcome guests and customers as enter the hotel and assist the hotel management team in ensuring a high level of quality is achieved during the entire guest experience
• Coordinate with staff to develop, administer, and implement the most efficient strategies for daily operations of properties from all who enter, contractors, employees, and guests.
• Manage all schedules of contractors, cleaners, and guests to make sure each property is perfectly prepared and on time from tenant check-out to check-in
• Accurately log, track, and maintain records using ClickUp and Cloudbeds software
• Establish, develop, and grow new business relationships with influential contacts.
• Reporting of properties, supplies, reviews, and financial data

Skills on Resume: 

• Event Oversight (Hard Skills)
• Leadership and Decision Making (Soft Skills)
• Personnel Management (Soft Skills)
• Goal Setting and Planning (Soft Skills)
• Customer Service Management (Soft Skills)
• Hospitality and Guest Relations (Soft Skills)
• Operations Coordination (Soft Skills)