Job Summary:

• Assist with daily operations along with the General Manager and Kitchen Manager
• Ensure all health and safety standards are met or exceeded
• Coach and develop the team and keep them on task
• Ensure that all guests are completely satisfied with the visit
• Delivering hands-on, customer service and maintaining a high standard of guest satisfaction at all times
• Leading the waiting-on team, ensuring that all sections are covered and table plans are managed at all times.
• Dealing with any guest complaints and/or grievances promptly, recording appropriately
• Communicating effectively with the wider team and working closely with the bar and kitchen team
• Ensure that the buddy system is utilized for all new starters.
• Always adhering to all company policies and procedures and licensing law

Skills on Resume: 

• Operations Management (Hard Skills)
• Health and Safety Compliance (Hard Skills)
• Team Leadership and Development (Soft Skills)
• Customer Satisfaction Focus (Soft Skills)
• Service Management (Hard Skills)
• Conflict Resolution (Soft Skills)
• Effective Communication (Soft Skills)
• Policy Adherence (Hard Skills)

Job Summary:

• Ensure all systems and standards are upheld along with the General Manager
• Properly Coach and Motivate team members, ordering and stocktake
• Interact with Guests and ensure a great dining experience
• Execute flawless daily procedures and complete all daily required tasks
• Assist in the management an Italian trattoria-style restaurant and lead a front-of-house team
• Ensure standards of excellence are achieved regarding customer service, staff presentation and grooming
• Make high-quality coffees and alcoholic beverages
• Assist in the successful operations of a range of functions and events on-site
• Opening and closing of the venue with daily cash up duties

Skills on Resume: 

• Leadership and Management Skills (Hard Skills)
• Coaching and Motivation (Soft Skills)
• Customer Service (Soft Skills)
• Organizational Skills (Hard Skills)
• Beverage Preparation (Hard Skills)
• Event Management (Hard Skills)
• Financial Management (Hard Skills)
• Attention to Detail (Soft Skills)

Job Summary:

• Monitor quality of food and service
• Direct staff in the performance of all duties
• Maintain all cost controls
• Ensure safety and sanitation standards are being achieved
• Responsible in managing the colleagues to achieving financial goals and maintaining high level of guest experience. 
• Promote and grow the business through various promotional events. 
• Focus on colleagues’ development, and ensure that patrons are receiving excellent drinks, food, and service. 
• Manage the stock inventory and resources as well as ensuring that quality and safety controls are in place. 

Skills on Resume: 

• Leadership and Management (Soft Skills)
• Financial Management (Hard Skills)
• Quality Control (Hard Skills)
• Safety and Sanitation (Hard Skills)
• Promotional Skills (Soft Skills)
• Staff Development (Soft Skills)
• Customer Service Excellence (Soft Skills)
• Inventory Management (Hard Skills)

Job Summary:

• Hands-on management style, willing to work with the team daily
• Build teamwork through proper training, deployment, and communication
• Manage daily operations, guest services
• Assist the Operation Manager in the daily operational matters of the restaurant to meet targets, quality and service standards
• Meet and greet guests in a professional and efficient manner
• Respond pro-actively to guests’ needs promptly and efficiently in a professional manner
• Present menu, take order and recommend appropriately
• Supervise, oversee and assist service staff during busy period of the day
• Ensure safety and hygiene training with all employees in the department

Skills on Resume: 

• Hands-on Management Style (Soft Skills)
• Team Building and Training (Soft Skills)
• Operations Management (Hard Skills)
• Support to Operation Manager (Hard Skills)
• Customer Service Skills (Soft Skills)
• Menu Presentation and Recommendations (Hard Skills)
• Supervisory Skills (Soft Skills)
• Safety and Hygiene Management (Hard Skills)

Job Summary:

• Ensure that restaurant grooming standards are adhere to, reflecting a professional image for guests
• Abide by all rules, regulations, policies and procedures of the Company
• To check standards of cleanliness (including equipment, furniture, carpets etc.)
• Serve meals to guests, collect guest trays
• Respond to guest inquiries and resolve guest issues in a timely, friendly and efficient manner
• Oversee Restaurant Operations, assist Restaurant Manager
• Ensure that Guests' needs are well taken care of
• Ensure that Guests' requirements are related to the Chef
• Upholding all standards and expectations

Skills on Resume: 

• Attention to Detail (Hard Skills)
• Adherence to Policies and Procedures (Hard Skills)
• Customer Service (Soft Skills)
• Communication Skills (Soft Skills)
• Teamwork (Soft Skills)
• Problem-Solving (Soft Skills)
• Time Management (Soft Skills)
• Professionalism (Soft Skills)

Job Summary:

• Recruit and train new employees
• Schedule work for employees weekly, arranging staff to work.
• Guide the staff according to the restaurant's professional standards.
• Recommended recruitment of titles for the restaurant department.
• Keep track of the number of instruments and assets monthly
• Tracking customer satisfaction assessment according to company processes
• Record table reservation and table setup
• Suggestions to improve restaurant operations
• Report the results of daily events to the Manager
• Deal with customer complaints regarding food
• Consistently assess and provide ongoing performance feedback to all levels of team members

Skills on Resume: 

• Recruitment and Training (Hard Skills)
• Scheduling (Hard Skills)
• Leadership and Guidance (Soft Skills)
• Recruitment Strategy (Hard Skills)
• Asset Management (Hard Skills)
• Customer Satisfaction Tracking (Hard Skills)
• Reservation Management (Hard Skills)
• Performance Evaluation and Feedback (Soft Skills)

Job Summary:

• Working effectively with the Management team to ensure the operation runs smoothly and all revenue opportunities are maximized
• Ensure all guests receive the highest levels of service from all members of the team
• Effective management of the floor ensuring the team is fully trained in all aspects of the restaurant and each service runs smoothly
• Lead the team by example; adopting a hands-on, can-do, nothing is too much approach
• Ensure any guest complaints are handled effectively and professionally and that all guests leave with a positive dining experience
• Proactively work and support the General Manager to grow the business
• Effectively run the restaurant in the absence of the General Manager
• Build effective relationships with the team and to develop high performing results
• Analyze reporting and business trends to make strategic decisions to drive results
• Hands-on attitude within the restaurant

Skills on Resume: 

• Leadership and Management (Soft Skills)
• Customer Service Excellence (Soft Skills)
• Operational Efficiency (Hard Skills)
• Lead by Example (Soft Skills)
• Business Development (Hard Skills)
• Adaptability and Problem Solving (Soft Skills)
• Relationship Building (Soft Skills)
• Analytical Thinking (Hard Skills)