• Responsibility for all aspects of the Hotel in the General Manager's absence, usually 2 days per week, and annual leave.
• Assisting the General Manager in the recruitment, onboarding, training, and supervision of all Hotel employees.
• Responsibility in conjunction with the General Manager for the on-site Health and Safety and compliance of the Hotel. 
• Maintaining the safety standards for both guests and employees at all times.
• Overseeing the smooth running of designated departments by the weekly rota and undertaking training in all departments as instructed by the General Manager.
• Working within any department within the Hotel and usually 3 days per week.
• Preparation, circulation, and management of the weekly rotas.
• Responsibility for the safety and security of the building, including all stock, floats, and keys.
• Completion of weekly timesheets, stock takes, and finalising the weekly sheet

Skills: Hotel Operations Management, Staff Recruitment, Employee Onboarding, Health and Safety, Compliance Monitoring, Department Supervision, Rota Management, Stock Control

• Proactive in monitoring future sales and liaising with the Central office to maximise occupancy.
• Ensuring that all systems are maintained correctly by all relevant Reception teams and providing training
• Ensuring there are adequate provisions in the Hotel, ensuring that orders are placed with suppliers accurately and in good time.
• Receiving and checking deliveries
• Processing the monthly payroll using SAGE.
• Assisting the General Manager with coach group arrivals and departures, and taking responsibility in the General Manager's absence.
• Maintaining company records in respect of lost property, maintenance items, security of keys, reporting of accidents, contractors, and visitors.
• Compliance with all relevant legislation concerning the service of alcoholic beverages, health and safety at work, fire safety, food hygiene, and any other legal requirements that may be brought to attention.
• Adherence to Leisureplex company policies, including impeccable presentation, as this is a front-of-house role.
• Ambassador for employee ownership and promoting employee engagement.

Skills: Sales Forecasting, Occupancy Maximization, System Maintenance, Staff Training, Supplier Coordination, Payroll Processing, Legal Compliance, Employee Engagement

• Oversee the day-to-day operations of the hotels
• Provide support to both Front Office and Housekeeping operations daily
• Monitor and review daily arrivals and departures, ensuring that the hotel is promptly turned over for daily arrival guests
• Ensure that all hotel reports are thoroughly checked and vetted before filing
• Monitor all stocks in the hotel and maintain a record of stocks in the hotel, and process any order promptly
• Monitor and maintain cost-effective measures in the hotel, ensuring that these cost-effective measures will not dampen guest experience and service standards in the hotel
• Conduct training and coaching for all team members about the new P&Ps and guidelines
• Attend to guest feedback and challenges, escalating any major issues to the Hotel Operations Manager for review or further action
• Provide daily/weekly/monthly updates to the Hotel Operations Manager for review or execution
• Maintain the highest service and product standards of the hotels under his/her charge

Skills: Hotel Operations Oversight, Front Office Support, Housekeeping Coordination, Stock Management, Cost Control, Team Training, Guest Relations, Report Verification

• Manages the staff at the Front Desk
• Interviews, trains, and schedules the staff (Roster)
• Conducts Performance Evaluations and disciplines staff 
• Coordinates arrivals, departures, and billing requirements with the Sales and Catering Department
• Block rooms for arrivals and ensure any discrepancies are resolved
• Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups
• Trains, develops, and manages the performance of direct subordinates to ensure the efficient running of front office operations
• Controlling room inventory, group blocking, packages, upselling, and reinforcing the late charge policy to maximize REVPAR
• Ensures that all financial and credit procedures are followed
• Follows up on credit problems with Front Office Manager and/or Credit Manager
• Reviews all payouts, rebates, Petty Cash disbursements, and Direct Billings

Skills: Front Desk Management, Staff Training, Performance Evaluation, Guest Coordination, Room Inventory Control, Revenue Optimization, Financial Procedures, Credit Management

• Checks cashiers’ work at the end of the shift to ensure all transactions are reconciled with proper approvals and endorsements
• Takes action in all matters related to the safety, security, satisfaction, and well-being of hotel guests and employees when senior managers are not available
• Responds swiftly and effectively in any hotel emergency or safety situation
• Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests
• Assists customers with all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
• Responds to all guest requests in an accurate and timely manner
• Interaction with guests will be in person and by phone
• Checks guests in and out in an efficient and friendly manner, using guests' names whenever possible
• Ensures that the guest is assigned the type of room requested and the correct rate is charged
• Arranges for luggage to be delivered to the guest room
• Issue the correct keys to the guest
• Checks out the guest at the end of the stay

Skills: Cash Handling, Emergency Response, Guest Satisfaction, Complaint Resolution, Guest Services, Check-In/Check-Out, Room Assignment, Key Management

• Ascertains guest satisfaction, collects keys, posts late charges, and presents the bill to the guest
• Settles the bill accurately through a credit card or cash transaction
• Utilizes a variety of computer systems to check guests in and out, runs daily reports, selects and blocks rooms for arriving guests
• Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as outlined in the Employee Handbook
• Works harmoniously and professionally with co-workers, supervisors, and GSAs
• Accepts reservations, changes, and cancellations in the absence of the Reservations Department Staff
• Answer guest calls and direct them appropriately in the absence of a Communications Operator
• Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Guest Relations, and lobby coverage.
• Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries, and special requests.
• Works closely with the Housekeeping team to ensure smooth handling of room allocation, balance inventory, and the room meets guests’ preferences and is ready for check-in upon arrival
• Works closely with Engineering to ensure for the completion of any guest’s guest-related maintenance issues are resolved and the control room preventive maintenance program

Skills: Guest Satisfaction, Billing Settlement, Computer Systems Use, Reservation Handling, Team Collaboration, Call Management, Room Coordination, Maintenance Liaison

• Responsible for the day-to-day operation of the hotel
• Create a relationship with the guest throughout their stay, by being readily available and coming up with a solution to all their needs, thus gaining their loyalty
• Handle any complaints by finding suitable solutions
• Oversee the quality of the hotel's services and performance through guest comments and feedback
• Participate in the recruitment and integration of new employees
• Facilitate the development of their staff by helping to bring out the best in them and by supporting them in their career development
• Assist the General Manager in administrative tasks and elements relating to staff management.
• Carry out annual appraisal interviews
• Coach, counsel, and develop staff
• Contribute to team spirit and openness, and maintain a good working atmosphere through hands-on management
• Responsible for placing orders with referenced suppliers and managing to purchase for optimum efficiency in compliance with pre-defined ratios
• Check daily invoicing, cash operations, and activity reports
• Assist the General Manager to accurately assess the needs of the business in terms of staffing, etc., providing solutions to identified risks in line with trading levels (weekly schedules, holidays)
• Participate in the analysis of results and the implementation of any necessary corrective actions

Skills: Hotel Operations, Guest Relations, Complaint Resolution, Service Quality Oversight, Staff Recruitment, Team Development, Administrative Support, Supplier Management

• Lead and coach the team to help them develop
• Take care of guests and work actively on the floor
• Responsible for monitoring the service quality, hygiene, and health & safety standards
• Support the hotel manager with daily administrative tasks
• Embrace the brand and promote it
• Work with the sales team
• Previously performed a similar role and looking to progress their career.
• Perform duties commensurate with the role, including the operation of booking systems and procedures, overseeing events, activities, and operations in a luxury hotel in support of the General Manager, and be able to assume responsibility in the GM's absence. 
• Make necessary operational decisions and ensure all hotel rules and policies are implemented while delivering outstanding customer service.
• Monitor the tasks of personnel and workers, set goals and plans to promote and improve the service of the hotel, and may be tasked to give schedules and assignments to each worker
• Handle clients' complaints and compliments and make sure that events are well organised with a very high standard of service throughout.
• Welcome guests and customers as they enter the hotel and assist the hotel management team in ensuring a high level of quality is achieved during the entire guest experience

Skills: Team Leadership, Guest Care, Service Quality, Health & Safety, Administrative Support, Brand Promotion, Event Oversight, Customer Service

• Oversee operations of Front Desk, Concierge, Lobby, and Bell Services.
• Assist in the daily management of the team
• Assist in servicing guests
• Available to work breakfast, lunch, and dinner shifts.
• Responsibility for the day-to-day operation of all areas of the hotel, and to be visible on the floor during service times to assist with any queries.
• Work as part of the Operations team and carry out by the Deputy General Manager and assume responsibilities for any issues in the absence of senior management.
• Ensure all special requests made by guests are met and that the prompt resolution of customer queries/complaints.
• Comply with hotel security, fire regulations, and all health and safety legislation.

Skills: Front Desk Oversight, Concierge Management, Team Support, Guest Service, Shift Flexibility, Operations Supervision, Query Resolution, Health & Safety

• Responsibilities for the Assistant General Manager include overseeing the maintenance department, front desk staff, housekeeping staff, and marketing staff, ensuring delivery of customer service never falters. 
• Assistant General Manager must guarantee that appropriate staffing levels are achieved throughout the property, as well as being accountable for areas in Financial & Asset Management, Guest Satisfaction, Organizational Leadership, Human Resources, and Employee Development. 
• Assistant General Manager will perform functions of the General Manager in their absence as well as cover shifts in all departments as scheduled by the General Manager. 
• Assistant General Manager will also supervise procedures for the control of cash, property, product, and equipment, and conduct audits to guarantee compliance with labor and safety regulations.
• Having authentic conversations with guests to resolve their issues, queries, or concerns
• Overseeing the Hotel operations in the absence of Senior Management
• Being the first point of contact for any critical emergencies
• Leading the team to deliver results that positively impact guest experience and overall Hotel performance
• Focusing on team development to ensure the team is continuously learning and broadening their skills

Skills: Department Oversight, Staff Scheduling, Customer Service, Financial Management, Asset Management, Team Leadership, Compliance Auditing, Guest Relations

• Superior language, reasoning, computer, and math skills
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. 
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry, and trigonometry. 
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. 
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Know word processing software and spreadsheet software.

Qualifications: BA in Hospitality Management with 2 years of Experience

• Leadership experience in the hospitality industry. 
• Hotel management experience within a luxury resort
• Must be able to build and maintain strong, positive working relationships at all times with staff, outside departments/vendors, property executives, and guests
• Ability to compute basic mathematical calculations. 
• Ability to decipher various reports and create reports upon request
• Must possess excellent English communication skills, both verbal and written. 
• Positive to an additional foreign language 
• Strong and clear communications to complete daily tasks and projects between various departments and with hotel guests and patrons
• Proficiency in MS Office skills
• Prior knowledge of the following systems, such as HotSOS, Medallia, and Opera.
• Professional demeanor and conduct oneself with integrity and accountability at all times

Qualifications: BS in Business Administration with 4 years of Experience

• Must be willing to challenge the status quo and accept others doing the same
• Must have excellent customer service, telephone etiquette, problem negotiation ,problem-solving, and decision-making skills
• Must possess outstanding organizational, interpersonal, and administrative skills, and have a high level of attention to detail
• Must be able to work proficiently with deadlines and disciplined to work without constant guidance and supervision
• Must be available to work all shifts and be able to flex schedule based on business demands
• Must be able to work efficiently within a team environment
• Must be able to work effectively in stressful, high-pressure situations
• Must have an open mind and willingness to learn new processes, concepts, and ways of approaching guest service
• Must maintain the highest levels of confidentiality regarding guests, staff, and incidents that occur throughout the resort

Qualifications: BA in Hotel and Restaurant Management with 3 years of Experience

• Excellent command of the English language in both oral and written form. 
• Ability to communicate with and lead a diverse workforce. 
• Possesses good group presentation abilities.
• Access to a personal automobile during all hours. 
• Able to perform occasional travel.
• Able to use personal computers with a general knowledge of computer word processing, spreadsheets, and database management. 
• Able to use calculators, multi-button telephones, and general office equipment.
• Superior leadership skills, including team building, motivation, communication, and organization skills. 
• Professional demeanor and workplace attire
• Good initiative and work habits.
• Department supervisory experience with the lodging industry.
• Knowledgeable of OSHA regulations, health department rules, fire department regulations, California hotel law, and the company’s safety, security, and health policies as they apply to the company’s operations and all aspects of accommodating guests.
• Knowledgeable on laws and regulations regarding equal-employment opportunity and employment of disabled persons.
• Able to safely lift and carry 40 pounds to assist with guest room and meeting room setups, handling guest luggage, and other hotel work activities.
• Knowledgeable on the Americans with Disabilities Act of 1990 (ADA), its regulations, court interpretations, and related laws and regulations as they apply to accommodating guests and as they apply to employment.

Qualifications:  BS in Tourism Management with 5 years of Experience

• Experience as a Hotel Assistant Manager or a relevant role
• Fluency in English and knowledge of other languages
• Understanding of all hotel management best practices and relevant laws and guidelines
• Knowledge of MS Office
• Knowledge of hotel management software (PMS) 
• Excellent customer service skills as well as a business mindset
• Demonstrable aptitude in decision-making and problem-solving
• Reliable with an ability to multitask and work well under pressure
• Outstanding leadership skills and great attention to detail
• Able to make quick and effective decisions, solve problems, as well as maintain confidentiality

Qualifications: BA in Event Management with 2 years of Experience

• Hotel Rooms Division experience in rooms, including Assistant Department Head position.
• Excellent personal presentation and interpersonal skills, good problem-solving ability, and proficient in Hotel property management systems, in particular Opera and Micros Fidelio.
• Fluent in reading, writing, and speaking both English & Korean language skills.
• Strong supervisory and managerial skills are essential, with outstanding demonstrated coaching and development skills.
• Must already possess a valid work authorization in South Korea.
• Able to be part of a cohesive team with opportunities to build a successful career with global potential
• Have access to a robust benefit plan
• Have the opportunity to engage in diverse and challenging work

Qualifications: BS in Marketing with 5 years of Experience

• Experience as a Duty Manager or similar management role
• Experience in luxury hotels
• Excellent overall communication skills
• Able to multitask and work under pressure
• Ability to work well in a team environment
• Flexible schedules and hours, willingness to work overnight, on weekends & holidays 
• Customer service experience
• Excellent organizational and planning abilities
• Effective decision-making and problem resolution skills

Qualifications: BA in International Business with 3 years of Experience

• Undertaken a similar role as Assistant, Operations, Deputy, or General Hotel Manager
• Previous experience at a 3/4-star hotel level
• Strong skills in food and beverage management
• Good working knowledge and understanding of all hotel departments
• Financially aware, able to manage operational budgets
• Highly guest-focused with great attention to detail
• Strong skills in team motivation and development
• Have working rights and a valid visa for Australia
• Strong Leadership skills in managing teams to drive results
• Ability to communicate effectively in spoken and written form
• Professional and personable, with a can-do attitude.
• Ability to sound judgment, even under pressure, has a heap of responsibility right off the bat
• Be able to make calm, collected decisions even when the clock is ticking
• Ability to hold or obtain a First Aid certificate and a VIC RSA Certificate

Qualifications: BS in Human Resource Management with 6 years of Experience

• Operations Manager or Deputy General Manager level and experience in the Hospitality Industry
• Creative, with a big personality, and looking for a group that is different and in development
• Have a passion for hospitality 
• Excellent communicator and a leader
• Be a team player in a fast-growing and fast-evolving business and industry
• Experience managing budgets, revenue proposals, creating business plans as well as short, medium- and long-term strategies.
• Experience in an operational management function within the hotel industry
• Knowledge of F&B operations
• Be able to real team player with positive vibes
• Fluent command of English and German, both written and spoken

Qualifications: BA in Hotel Operations with 2 years of Experience

• Ability to energise and develop a large team by leading from the front. 
• Experienced Manager with customer service as a priority
• Have a head for financials and an ability to lead and develop a team. 
• Experience in high volume food and beverage establishments, functions and events, and accommodation management
• Ability to work in a multi-faceted environment and think on their feet, and handle many tasks simultaneously.
• Experience in a luxury hotel in Front Office and/or Concierge responsibilities.
• Solid working computer skills and knowledge, including Opera PMS, Excel, Word, PowerPoint, and Internet.
• Ability to quickly and positively establish rapport
• Excellent communication and problem-solving skills
• Experienced in leading high-performing teams
• Ability to read, write, and oral proficiency in English.

Qualifications: BS in Finance with 4 years of Experience