• Manage all incoming calls, emails, and letters to the Publisher
• Manage and coordinate schedules and meetings
• Compile executive documents and presentations
• Corporate credit card management
• All aspects of office management for an effective and smooth-running department
• Document management, including invoices, contracts, and more
• Serve as a point of contact for internal and external stakeholders
• Event and workshop coordination

Skills: Call Management, Schedule Coordination, Document Preparation, Credit Card Management, Office Operations, Document Management, Stakeholder Communication, Event Coordination

• Provide high-level, confidential administrative support to the CEO and other executives
• Create and maintain a well-organized and efficient office environment
• Maintain and support the executive team's calendars
• Coordinate schedules with the Board of Directors
• Assist with the preparation of PowerPoint presentations
• Coordinate travel arrangements
• Reconcile company travel expenditures
• Stock break room and manage office supply inventory
• Manages relationships with vendors, service providers, and property management
• Assist with company events
• Assist the Human Resources team

Skills: Admin Support, Office Organization, Calendar Management, Board Coordination, Presentation Prep, Travel Coordination, Expense Reconciliation, Supply Management, Vendor Management, Event Support, HR Assistance

• Act as a partner and liaison for the CEO and other members of the Leadership Team.
• Proactively manage the calendar for the CEO and practice sound judgment for prioritizing the executive’s time.
• Actively monitor the CEO’s inbox - keeping it organized and flagging high-priority items.
• Plan and coordinate meetings, including the scheduling of monthly meetings, annual holiday parties, and new teammate meetings
• Prepare charitable contribution requests for CEO review, selection, and approval.
• Arrange travel schedules for the CEO and executives.
• Manage office supplies
• Coordinate office cleaning and maintenance
• Attend internal and external meetings and ensure appropriate action items are documented
• Prepare expense and company office supply budgets
• Assist billing department with collections and Account Receivables

Skills: Executive Support, Calendar Management, Inbox Organization, Meeting Coordination, Charity Management, Travel Scheduling, Supply Management, Maintenance Coordination, Meeting Notes, Budget Prep, Billing Support

• Manage and maintain calendars for lead partners.
• Schedule and arrange internal and external meetings, appointments, and special events.
• Arrange for meeting rooms, food/beverages, lunch reservations, etc.
• Ensure partner has appropriate materials and has scheduled time to be prepared for meetings
• Prepare for and attend meetings, prepare agendas, take minutes, and distribute meeting materials
• Arrange all travel for partner (and team)
• Responsible for all expense report-related activities, such as receipt collection and follow-up, preparation, and submission of expense reports
• Attend staff meetings, department meetings, training, and social functions
• Provide other administrative support, including scheduling meetings, maintaining calendars for team members
• Drive and own the development of reporting for weekly team meetings

Skills: Calendar Management, Meeting Coordination, Event Planning, Meeting Preparation, Travel Coordination, Expense Management, Administrative Support, Reporting Development

• Oversee and support all administrative duties in the office and ensure that the office is operating smoothly
• Maintain office environment, including conference rooms, kitchen, and work areas, and serve as liaison to building for all maintenance issues
• Organize and orchestrate staff/team meetings and other events
• Arrange logistics for internal and external office guests
• Manage office updates and future moves
• Manage conference room use and start of virtual meetings in the main conference room
• Manage office supplies, pantry inventory, daily lunch, and place orders
• Identify opportunities for process and office improvements, and design and implement new systems
• Support team in gathering and collecting internal and external information to support meetings
• Support team in developing presentations and reporting
• Support project management of projects

Skills: Office Management, Facility Coordination, Event Planning, Guest Logistics, Office Planning, Meeting Coordination, Supply Management, Process Improvement, Info Gathering, Project Support

• Manage calendars and complex scheduling for CEO, President, and CMO
• Send all calendar invites for the CEO, President, and CMO and coordinate all video conferencing and troubleshooting
• Prep for meetings/calls, take notes on key action items, and distribute follow-up items
• Oversee Executive gifting and thank you notes
• Manage, coordinate, and arrange executives’ travel and travel-related activities, including hotel booking, transportation, and meal coordination within T&E limits
• Work closely with the Senior Accountant to create a new process and system to manage T&E (credit cards, reimbursement process, T&E guidelines)
• Maintain professionalism and strict confidentiality with all materials, exercise discretion, and always act as a representative of the Love Wellness values
• Oversee executive expenses and submit for reimbursement, collaborating with the Senior Accountant for the expense reimbursement process
• Upload and maintain all corporate and commercial contracts and agreements in the contract management system
• Manage all team-wide company communications
• Ad hoc tasks and projects

Skills: Calendar Management, Video Coordination, Meeting Prep, Executive Gifting, Travel Coordination, T&E Management, Confidentiality, Expense Management, Contract Management, Communications, Project Support

• Collaborate with the CEO and senior management team members on top-level projects that have an impact across all areas of the company, regularly
• Own the running of the office, handling operations and logistics, and maintaining an excellent and pleasant working environment that’s constantly improving
• Manage HR operations, assisting with recruitment and onboarding new team members, as well as helping with the management of general HR
• Assist with the financial management of the company
• Report to the Founder and CEO of Up Learn directly
• Organize team and community events like Friday happy hour and monthly team social events, and plan offsite events
• Help coordinate busy calendars, scheduling internal and external appointments
• Come up with and test new projects and initiatives that may improve the company, employee satisfaction/experience, or company culture
• Manage the community of remotely located team members and freelancers
• Write company and industry updates for team members, investors, and other stakeholders

Skills: Collaboration, Office Management, HR & Recruitment, Financial Assistance, Event Coordination, Calendar Management, Project Development, Stakeholder Communication

• High level of administration support such as managing diaries, travel arrangements, filing, proofreading documents, and preparing letters, reports, and presentations.
• Acting as the first point of contact and preparing correspondence.
• Liaising and coordinating with internal clients as well as internal stakeholders
• Full responsibility for preparing for customer reviews and on-site meetings, including ensuring rooms are available to the correct standard, equipment is functioning, and appropriate refreshments/catering is organized.
• Coordinating travel arrangements including but not limited to flights, hotels, car bookings, visas, and currency
• Managing the office facilities and day-to-day office management, including relationships with internal stakeholders and maintaining H&S regulations and responsibilities.
• Ensuring the office is always kept to a professional standard - coaching colleagues to adhere to this standard
• Expense submissions and processing for leadership
• Assisting in the collation and preparation of presentations and documentation, per the guidance of leadership
• Take responsibility for the analysis of data
• Liaising between Senior Management and other members of staff
• Representing Senior Management in meetings in their absence

Skills: Administrative Support, Correspondence Management, Stakeholder Coordination, Meeting & Event Preparation, Travel Coordination, Office Management, Expense Processing, Data Analysis

• Establishing and maintaining filing and information systems to ensure the efficient and speedy access of data
• Responsible for scheduling meetings, ensuring that documents are available in advance, and taking minutes of meetings
• Arranging transportation and other necessary logistics
• Calendar management for multiple Senior Leaders
• Client relations (being that first point of contact)
• Organization of high-level meetings
• Preparation of letters, emails, and Excel spreadsheets
• Take responsibility for event planning
• Provide additional support to the workplace team and other colleagues across the organisation during busy periods of work
• Taking phone calls, inquiries, and messages for Senior Management
• Promote and understand internal systems
• Take responsibility for interacting with visitors

Skills: File Management, Meeting Scheduling, Logistics Coordination, Calendar Management, Client Relations, Event Planning, Administrative Support, Communication Management

• Manage the President’s professional and personal scheduling, including agendas, meetings, conferences, teleconferences, mail, email, calls, travel arrangements, client management, and other company logistics
• Manage content and outflow of information to senior management as well as inflow of information from peer groups and direct reports.
• Manage communication and act as a liaison between the President, senior management, and employees
• Prepare reports for the President by collecting and analyzing information
• Manage personal needs and purchases for the President
• Manage and execute personal bookkeeping for the President, including balancing a checkbook, cutting checks for the President’s signature, and all personal payables and receivables
• Prepare presentations and data, as well as maintain files, records, and correspondence for meetings
• Perform administrative and office support, such as dictation, spreadsheet creation, faxing, and maintenance of filing system and contact database
• Maintain professionalism and strict confidentiality with all materials, and exercise discretion when interfacing with the business and all business partners
• Assist with planning of Company events, both internally and offsite when needed
• Maintain office supplies inventory
• Oversee housekeeping team – manage schedules and supplies for housekeeping team, approve team timesheets, enforce best practices and efficiency

Skills: Scheduling, Information Management, Communication, Report Prep, Personal Assistance, Bookkeeping, Presentation Prep, Admin Support

• Be driven, innovative, and passionate about being a host and leader
• Has a curious mind and is a strong multi-tasker who finds opportunities and creates solutions
• “Rolls up their sleeves” to get it done and inspires others with their vision and acumen
• Has a strong understanding of the style, design, and nuance of luxury that is required to create a distinctive brand
• Aptitude to demonstrate the company values humbly and honestly.
• Highly skilled in customer service, with a focus on improving guest satisfaction.
• Collaborative and has strong interpersonal and influencing skills
• Excellent written, oral, and interpersonal communication skills in both Spanish and English
• Must have computer literacy
• Strong organizational skills with a keen eye for detail

Qualifications: BA in Supply Chain Management with 1 year of Experience

• Hotel management operations experience in luxury brands.
• Prior luxury resort working experience
• Expertise in strategic planning and operational efficiency.
• Experience in financial management, including budgeting, forecasting, and cost control.
• Excellent management skills, including the ability to manage details through to completion and ensure project deadlines are met.
• Prior experience with multiple stakeholder relationship management
• Strong analytical skills
• High ability to work well under pressure and effectively handle multiple, concurrent demands and appropriately prioritize responsibilities.
• Strong communication skills, both verbal and written
• Proven leadership skills with the ability to motivate and manage diverse teams.
• Expertise in creating and managing comprehensive reports for senior leadership.
• Ability to maintain confidentiality and exercise discretion when handling sensitive information.

Qualifications: BA in Operations Management with 6 years of Experience

• Experience in Accounting/Business Administration/Finance/Business Studies Internal Audit or other relevant fields
• Working experience in a similar role
• High self-initiative, resourceful
• Strong analytical skills with attention to detail
• An excellent command of written and spoken English
• Able to handle communication that demonstrates high professionalism with all levels, including management level and external parties
• Knowledge and experience in Excel in spreadsheets, databases, Microsoft Excel, and Microsoft applications
• Comfortable as a self-starter with the ability to work independently, work with systems, and conduct hands-on fieldwork
• The ability to maintain and ensure confidentiality is critical
• Eager to learn and seek knowledge to highlight shortcomings and recommend possible improvements to the existing methods
• Highly adaptable to changing circumstances and environments and able to work under tight deadlines if necessary

Qualifications: BA in Organizational Behavior with 4 years of Experience

• Experience in executive administration work directly supporting multiple C-suite executives.
• Experience leading or managing a small team, responsible for assessing performance, providing feedback and coaching, and planning teamwork.
• Be driven to create great experiences for others and have a genuine passion for providing outstanding support.
• Practice emotional intelligence to deploy personalized support.
• Be at ease yet professional with senior leadership and executives, both internally and externally.
• A strategic partner in work that you do at any scale, from calendar jenga to being a sounding board for the executives.
• Able to create clarity for others by delivering the right info, at the right time, in the right way, through compelling communication
• Proactively predict big-picture impacts of everyday decisions and think through the logistics to create efficiencies.
• Be agile at a moment’s notice, acting in ambiguity while exercising good judgment and discretion in all tasks.
• Know how to prioritize and multitask against multiple projects and deadlines while paying strong attention to detail and care for the quality of execution.

Qualifications: BA in Human Resources Management with 5 years of Experience

• Experience working in a similar role within a corporate environment
• Have had experience in diary management considering international time zones.
• Must have a Financial Services background
• Strong interpersonal and communication skills
• Extremely organized and able to meet deadlines with good negotiation skills
• Proven experience working independently
• Resilient and open to feedback
• A team player who wants to help
• Professional and discreet
• Microsoft Office proficiency with excellent PowerPoint skills

Qualifications: BA in Event Management with 2 years of Experience

• Demonstrated experience as an Office Manager and Executive Assistant
• Extensive experience in interacting with multiple stakeholders
• Adaptive communication style to ensure an open, professional, and friendly manner to all levels within the organization
• Flexible work approach to meet the varying demands of an ever-changing and fast-moving environment
• Ability to professionally manage scheduling conflicts and recommend appropriate solutions
• High computer literacy in all Microsoft Office applications (Word, Outlook, Excel, PowerPoint).
• Strong organizational skills and ability to meet deadlines
• Customer focus and approachable manner (with both internal and external clients)
• Experience with suggesting and implementing process improvements
• Strong problem-solving skills and the ability to make decisions

Qualifications: BA in Business Communication with 3 years of Experience

• Progressive, senior administrative support experience
• Demonstrated experience and proven skills in Executive support
• Strong interpersonal and communication skills (verbal and written)
• The ability to work independently and detail-oriented
• Must be flexible, able to balance multiple tasks and changing priorities, with required urgency
• Exhibit exceptional organizational skills to complete assignments and produce accurate work products on time without follow-up
• Takes initiative to research and solve problems
• Balances the need to be a gatekeeper with the need to also be collaborative
• Excellent proofreading and editing skills
• Proficient in MS Office Suite, SAP, and other related programs
• A sense of humor and a creative eye
• Bilingual skills (English and French)

Qualifications: BA in Hospitality Management with 6 years of Experience

• Experience in an office/administrative capacity, preferably supporting multiple executives in a startup/fast-paced, high-tech environment
• Strong business judgment and administrative, organizational, and event planning skills
• Heavy calendaring/scheduling experience, prioritization of urgent meetings, and presentation-building skills
• Excellent professional communicator with strong written and verbal communication and interpersonal skills
• An employee-first mentality and ability to provide/receive constructive feedback in a way that cultivates trust and respect
• Strong in operating office equipment and system tools such as Microsoft Office, Slack, Zoom, Google Workspace, and productivity apps
• Proficient knowledge of HR practices and compliance, preferably aPHR/PHR, SHRM-CP
• Proficient knowledge of basic principles of GAAP and vendor relations management
• Must be able to work independently and collaborate with cross-functional teams
• Demonstrate proactive thinking, resourcefulness, and solid problem-solving abilities, and anticipate issues
• Highly organized, analytical, and flexible, with experience in prioritizing executive workflows, often applying and interpreting data to make decisions
• Strong time management and sense of urgency
• Unmatched ability to foster and maintain strong working relationships with internal/external stakeholders

Qualifications: BA in Executive Leadership with 8 years of Experience

• Experience supporting a senior-level leader as an Assistant
• Experience in an admin-focused role requiring initiative and accountability
• Strong organizational skills that reflect the ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
• Strong interpersonal skills – friendly and polished with high energy - and the ability to build relationships with stakeholders, including staff and external partners
• Expert-level written and verbal communication skills
• Demonstrated proactive approach to problem-solving with strong decision-making capability
• Sound judgment and proven ability to handle confidential information with discretion, be adaptable to various competing demands
• Demonstrate the highest level of customer/client service and response
• Demonstrated ability to achieve high-performance goals and meet deadlines in a fast-paced environment
• Forward-thinker who actively seeks opportunities and proposes solutions
• A track record of streamlining processes, making suggestions for improvements, and allowing the CEO and others to perform tasks more efficiently

Qualifications: BA in Communications with 5 years of Experience

• Experience working in Finance or Information Technology fields
• Strong knowledge of SQL and relational databases
• Basic knowledge of ETL/data warehouse concepts
• Previous experience in the Financial Services industry
• Background in systems accounting and Financial instruments/product knowledge
• Strong communication skills to interact with clients and colleagues at various levels
• The ability to engage senior stakeholders and work independently - initially in establishing a new service line, and over time in increasing the scope of the service line
• Strong analytical and problem-solving skills
• Very strong MS Office skills, particularly in Excel
• Some previous exposure to process improvement and project management methodologies and bring an ability to investigate business issues and identify technical root causes.
• Ability to solve practical and complex problems
• Ability to travel to other resorts and home office

Qualifications: BA in Marketing with 7 years of Experience