• Set and monitor service standards across all areas of operations
• Ensure that standard operating procedures are in place and up-to-date in each department
• Ensure that all managers are delivering a high standard of customer service at all times
• Act as the first point of contact in executing the customer satisfaction and complaints procedures, responsible for scoping the investigation and escalation
• Retain responsibility and accountability for the hotel's day-to-day operations
• Monitor revenue, purchasing costs, departmental budgets and evaluation against KPIs
• Oversee the preparation of weekly management reports
• Take full responsibility for the general appearance of the premises, including cleanliness, layout, lighting, music, heating, and external premises
• Ensure that all aspects of the Hotel’s operation are in accordance with the prevailing statutory regulations, particularly in relation to licensing, employment law, and health and safety
• Develop and maintain trusting relationships with internal and external stakeholders to ensure that revenue trends and opportunities are maximized, as well as to update on operational activity

Skills: Service Standards, SOP Implementation, Service Leadership, Complaint Resolution, Operational Oversight, Financial Monitoring, Reporting & Analysis, Regulatory Compliance

• Managing the housekeeping team
• Quality control of housekeeping, in particular to ensure rooms meet standards before check-in
• Overseeing housekeeping in common areas
• Training and induction of new housekeeping staff
• Ordering housekeeping supplies
• Managing inventory in housekeeping supply rooms
• Budget management for housekeeping
• Managing full-time maintenance workers

Skills: Housekeeping Leadership, Quality Assurance, Area Oversight, Staff Training, Supply Procurement, Inventory Management, Budget Oversight, Maintenance Coordination

• Responsible for monitoring the ongoing maintenance of rooms and common areas, and ensuring the quality of work
• Responsible for receiving reports of maintenance issues from staff, and responsible for prioritizing repairs
• Responsible for pre-emptive maintenance around the hostel - spotting issues before they arise and resolving them
• Prioritizing day-to-day maintenance alongside large maintenance and improvement projects
• Overseeing renovations of rooms and common areas
• Research and purchasing of maintenance supplies and equipment
• Responsible for budget management for maintenance
• Responsible for ensuring all reception staff are trained on all tours and travel products

Skills: Maintenance Monitoring, Issue Prioritization, Preventive Maintenance, Project Prioritization, Renovation Oversight, Supply Procurement, Budget Management, Staff Training

• Ensure housekeeping is replacing/maintaining all advertisements visible and arranged in all rooms
• Ensure housekeeping maintains all tours and travel areas in the location (Retail Shop, Wellness Deck, Surf Ranch) are clean and in optimal conditions
• Responsible for the effective selling of tours and travel products to all reception staff during check-in
• Responsible for the property security
• Accountable for the CCTV operation and covering the property
• Security guards on a daily basis
• Security for special events
• Overseeing the reception and customer service
• Responsible for the communication between all departments in the hotel

Skills: Ad Display Maintenance, Facility Upkeep, Sales Enablement, Security Oversight, CCTV Management, Event Security, Reception Leadership, Interdepartmental Communication

• Responsible for communication between all operational departments in the hostels
• Sourcing, managing, and obtaining contractors such as elevator maintenance, fire systems, air conditioning, etc.
• Dealing with guest inquiries, comments, and complaints
• Responsible for the communication between the commercial area to Selina
• Responsible for monitoring the agreement
• Responsible for standing in for the location manager in case of absence
• Responsible for standing in for the General Manager
• Responsible for day-to-day issues in all departments

Skills: Operational Communication, Contractor Coordination, Guest Relations, Commercial Liaison, Business Coordination, Agreement Monitoring, Deputy Leadership, Operational Oversight

• Must be a strong leader, self-motivator, and team builder
• Previous supervisory experience
• Must have thorough knowledge of all operating departments, including rooms, front office, housekeeping, engineering, accounting, and sales
• Must have computer proficiency
• Ability to aleasant phone demeanor
• Advanced knowledge of Hotel systems and have the ability to solve system-related problems
• Ability to read, write, speak, and understand English
• Ability to operate in mentally and physically stressful situations
• Must be able to stand for long periods of time and work extended shifts
• Ability to respond to visual and oral cues
• Ability to work in cold and hot temperatures

Qualifications: BS in Hospitality Management with 3 years of Experience

• Professional management experience (with at least experience as a Front Desk Manager)
• Ability to work 50-60 hours a week, including evenings, weekends and holidays
• Good communication skills, both verbal and written
• Ability to problem solve and make decisions guided by policy and procedures
• Be professional, responsible and mature in conduct and behavior
• Proven experience supervising departments of 15+ employees
• Previous experience in executing against operating budgets, with an established history of meeting or exceeding established financial objectives
• Must have working knowledge of Rooms Management Systems

Qualifications: BS in Hotel Management with 4 years of Experience

• Able to effectively communicate in English, in both written and oral forms
• Previous experience working in a large-scale luxury resort operation
• Initiative to create and seize opportunities to win, even when faced with ambiguity, with true passion for results
• Team Focused - catalyst for the success of the whole team, not just their own goals
• Range of Influence - inspires confidence, builds and leverages a powerful network
• Problem finding - sees around the corners, anticipates the unexpected
• Creative - generates new perspectives, inspires brilliance with new ideas
• Business Intelligence - stays current, understands how what happens in the world affects us, the marketplace and the competition
• Able to demonstrate integrity, authenticity, and candor, and embraces inclusion and employee engagement
• Able to systematically seek information on candidates and hiring managers’ wants and needs
• Be decisive and timely, act on information and adapt to changes
• Must be able to work flexible hours, including evenings and weekends
• Can work in a fast-paced environment, handling multiple tasks to be handled under time constraints
• Must be able to handle a heavy business volume and sensitive situations relating to team members, candidates, and guest problems, in a timely manner
• Must be able to speak, read, write and understand English

Qualifications: BS in Tourism Management with 1 year of Experience

• Experience in the hotel division with increasing responsibilities
• Managerial experience at a hotel front desk
• Strong leadership and communication skills
• Self-starter, willing to “pitch in” and help co-workers with their job duties
• Must maintain a professional appearance and manner at all times
• Strong attention to detail, time management and computer skills
• Ability to work nights and weekends regularly
• Proficient with Clock or similar Property Management System

Qualifications: BS in Business Administration with 2 years of Experience

• Guest service experience at a major hotel/resort complex
• Supervisory experience at a major hotel/resort complex
• Excellent customer service skills
• Able to lead and mentor a team
• Strong interpersonal skills to deal effectively with all business contacts
• Professional appearance and demeanor
• Ability to work varied shifts, including weekends and holidays
• Excellent written and verbal communication skills, conveying information and ideas clearly

Qualifications: BS in Hospitality and Tourism Management with 3 years of Experience