Job Summary:

• Support and drive all vessels to not only meet, but exceed Quark brand quality and standards
• Conduct regular reviews of the guest ratings and develop an action plan with the hotel partner on how to address and improve guest ratings
• Conduct regular shipboard visits and some sailings to ensure Quark brand standards are met.
• Develop a set of Quark Hotel SOPs to be put in place for each vessel in collaboration and review with other members of the operations and onboard expedition teams.
• Work collaboratively with the office Operations team, onboard Expedition team and hotel providers to create exceptional experiences for our guests.
• Collaborate with the Operations Financial Analyst to forecast seasonal and yearly budget plans.
• Develop and maintain relationships with our valued Hotel partners and work together to improve the overall experience onboard.
• Meet Operations management from each Hotel partner and discuss how to manage and train Hotel Managers and ship management to meet and exceed onboard standards.

Skills on Resume:

• Quality Assurance (Hard Skills)
• Data Analysis (Hard Skills)
• Shipboard Auditing (Hard Skills)
• SOP Development (Hard Skills)
• Team Collaboration (Soft Skills)
• Budget Forecasting (Hard Skills)
• Relationship Building (Soft Skills)
• Manager Training (Soft Skills)

Job Summary:

• Provide ALL other forms of shore-side support as required by the Quark Operations Team, as it relates to Hotel Operations
• Commitment to the Quark guests and show a dedication to moving the Hotel product forward to accommodate the guest satisfaction and requirements
• Communicate the operational plan to hotel partners and assist with logistics for provision planning.
• Assist in achieving sustainability targets and the methods/incentives to reach and exceed them within hotel contracts and procurement
• Collaborate with the product team for new initiatives, representing the Operations department in a F&B and hotel management capacity
• Communicate frequently with the sales and marketing team about new F&B initiatives and strategy
• Work with hotel partners for crew changeovers through the season
• Review and maintain contracts with hotel suppliers, ensuring they are up to date and seasonal agreements are completed

Skills on Resume:

• Shore Support (Hard Skills)
• Guest Commitment (Soft Skills)
• Operational Communication (Soft Skills)
• Sustainability Planning (Hard Skills)
• Product Collaboration (Soft Skills)
• Initiative Communication (Soft Skills)
• Crew Coordination (Hard Skills)
• Contract Management (Hard Skills)

Job Summary:

• Build and lead a local Operations team managing Housekeeping, Maintenance and any local guest and brand activities
• Drive guest satisfaction to achieve targeted financial revenues.
• Represent the Lamwork brand in the properties, ensuring compliance with all company standards at all times
• Actively control cost performance to deliver financial results
• Responsible for local business partner and extended arm for all corporate activities (brand, marketing, revenue, real estate)
• Coordination and management of external stakeholders/ partners
• Ensure that all local legal requirements, permits and operational backup systems are constantly maintained
• Ensure that regular quality control inspections are conducted
• Working in an early-stage start-up means input in Operations/ Team setup/ structure and growth is valued and expected

Skills on Resume:

• Team Leadership (Soft Skills)
• Guest Satisfaction (Soft Skills)
• Brand Compliance (Hard Skills)
• Cost Control (Hard Skills)
• Business Partnership (Soft Skills)
• Stakeholder Management (Soft Skills)
• Legal Compliance (Hard Skills)
• Quality Inspection (Hard Skills)

Job Summary:

• Monitors usage of rooms to achieve maximum room occupancy through the use of a wait list, upgrades, and management decisions, and makes reservations
• Works effectively with Housekeeping and Facilities staff in regards to the availability and maintenance of guest rooms.
• Resolves guest and team member complaints in a pleasant and professional manner.
• Exhibits superb team leadership/development and collaborating ability while working with department team members and other staff.
• Provides guests with a superior hospitality experience, ensuring that all team members do too.
• Provides leadership and guidance for all senior front desk management staff while overseeing the general operations of the Front Desk.
• Serves as a communications liaison for all intradepartmental communications and coordinates the flow of information between Front Desk, Housekeeping and Laundry.
• Interviews, recommends hires, writes and issues performance appraisals, resolves problems, provides open communication, and recommends corrective action and/or termination.
• Promotes and ensures the good reputation of the housekeeping and laundry services.

Skills on Resume:

• Room Management (Hard Skills)
• Staff Coordination (Soft Skills)
• Complaint Resolution (Soft Skills)
• Team Leadership (Soft Skills)
• Hospitality Delivery (Soft Skills)
• Front Desk Supervision (Hard Skills)
• Interdepartmental Communication (Soft Skills)
• Performance Management (Hard Skills)

Job Summary:

• Recommends staff training programs, ensuring that all team members receive ongoing training in meeting guest standards.
• Develops the talents and skills of team members as measured by guest satisfaction, team member satisfaction, and successful team member advancement.
• Recommends and implements techniques to improve productivity, reduce costs, and improve guest service.
• Assists with the development of short and long-term strategic planning in conjunction with other hotel management staff.
• Confers with respective department heads to review achievements and discuss needed changes in goals or objectives.
• Maintains product and service quality standards by conducting ongoing site evaluations.
• Maintains constant awareness of services, promotions, and events offered by Sol Casinos to inform guests.
• Drafts and implements policies and procedures, and informs management staff of changes.
• Prepares and distributes a variety of reports ranging from financial to staffing to daily, weekly and monthly room usage.

Skills on Resume:

• Staff Training (Soft Skills)
• Talent Development (Soft Skills)
• Productivity Improvement (Hard Skills)
• Strategic Planning (Hard Skills)
• Goal Review (Soft Skills)
• Quality Evaluation (Hard Skills)
• Service Awareness (Soft Skills)
• Policy Implementation (Hard Skills)

Job Summary:

• Train hotel staff on guest service standards, front desk and housekeeping operations
• Responsible for all operational components of the division is to ensure the efficiency and effectiveness of operations.
• Drives high levels of guest satisfaction through the consistent execution of all brand standards, visible operational leadership, active trend analysis, and hands-on interaction with guests and associates.
• Maintain and develop high standards of operations in Front Desk, Maintenance, and Housekeeping by ensuring all SOPs are relevant, up to date, trained effectively, and operationally delivered.
• Create an operational environment of education and empowerment that energizes associates to focus on guest preferences and aspirations, allowing for the creation of memorable guest experiences.
• Responsible for having a proven technology focus and an ability to simplify processes through the use of Room Key.
• Focus on Associate satisfaction and ensure continuous improvement action plans are executed effectively, with a focus on team and succession planning culture.
• Guide and attend Daily Operations meetings with the Rooms team to plan for immediate operational demands, manage daily and plan for operational challenges (manning), highlight VIP events, and follow up on personal tasks and projects.
• Operate and maintain the Selling Strategy Board and Monthly Target Board.
• Monitor all front office financial operations, including group billing, verifying rates/discounts, daily sales reconciliation, petty cash, and room inventory controls.
• Formulate budgets and prepare monthly revenue/expense forecasts.

Skills on Resume:

• Staff Training (Soft Skills)
• Operational Efficiency (Hard Skills)
• Guest Satisfaction (Soft Skills)
• SOP Management (Hard Skills)
• Team Empowerment (Soft Skills)
• Technology Integration (Hard Skills)
• Team Planning (Soft Skills)
• Financial Operations (Hard Skills)

Job Summary:

• Setting budgets and ensuring costs remain under target.
• Overseeing events, F&B, and front of house to ensure the smooth and efficient running of all departments
• Liaise with the heads of each department
• Reporting and working to KPI’s
• Supervise the company’s supply chain and inventory.
• Assist the HR team with recruitment.
• Involvement in the company’s planning, policy, and strategic decisions.
• Ensure all relevant legal and regulatory documents are filed to guarantee compliance with the relevant authorities.
• Development, implementation, and review of new policies and procedures.

Skills on Resume:

• Budget Management (Hard Skills)
• Department Oversight (Hard Skills)
• Department Liaison (Soft Skills)
• KPI Reporting (Hard Skills)
• Supply Chain Management (Hard Skills)
• Recruitment Support (Soft Skills)
• Strategic Planning (Hard Skills)
• Regulatory Compliance (Hard Skills)

Job Summary:

• Direct supervision of front desk employees, gift shop and cashier employees, maintenance staff, and shuttle driver(s). 
• Supervision of housekeeping and call center staff when management and/or supervisors are not available. 
• Coordinate daily work schedules and assist the team.
• Work with HR training and development to implement and plan customer service training and operating systems training.
• Verify daily cash drops and log and prepare daily deposits for Lodge. 
• Review daily audits for accuracy.
• Maintain accounts receivable and accounts payable records. 
• Responsible for the budget Ledger Spreadsheet and submitting invoices to corporate.
• Handle General Manager’s Account, including disbursements, checkbook and account reconciliation for funds replenishment from Corporate.

Skills on Resume: 

• Staff Supervision (Soft Skills)
• Schedule Coordination (Hard Skills)
• Training Implementation (Soft Skills)
• Cash Handling (Hard Skills)
• Audit Review (Hard Skills)
• Accounts Management (Hard Skills)
• Budget Management (Hard Skills)
• Account Reconciliation (Hard Skills)

Job Summary:

• Responsible for daily counting of house funds and requesting currency and coin orders.
• Maintain Lodge ATM, verifying currency count, currency orders and loading machine.
• Follow proper cash and credit handling policies and procedures while completing transactions.
• Provide credit card processing companies’ pertinent information regarding chargebacks or issues.
• Perform regular and timely Performance Evaluation discussions and documentation with members of team and promote a team environment while providing individual growth opportunities.
• Ensure all communications are shared with employees in a timely and accurate manner
• Foster a team environment, multitask efficiently and maintain positive working relationships.
• Greet and interact with guests arriving at the Lodge promptly, being courteous, friendly and helpful. 
• Provide tourism option information.

Skills on Resume:

• Fund Management (Hard Skills)
• ATM Maintenance (Hard Skills)
• Cash Handling (Hard Skills)
• Credit Processing (Hard Skills)
• Performance Evaluation (Soft Skills)
• Effective Communication (Soft Skills)
• Team Building (Soft Skills)
• Guest Interaction (Soft Skills)

Job Summary:

• Responsible for working with the Call-Center to be aware of large group check-ins and check-outs.
• Responsible for overseeing the Gift Shop, ensuring cleanliness, adequate stock, selection of stock and purchasing.
• Use the gift Shop POS system to assist in providing reports and completing monthly and year-end inventories.
• Respond to guests’ questions regarding Grand Canyon West and Hualapai River Running. 
• Provide information concerning the cost of tours, the length of tours, the tour operating hours, the seasons of operation, the weather, pricing discounts, etc.
• Provide guests with information concerning Hualapai history and culture.
• Provide outstanding customer service.
• Handle difficult customer situations and resolve promptly.
• Assist guests in all aspects pertaining to the check-in/check-out process and related questions.
• Keep the General Manager apprised of all issues and concerns.

Skills on Resume:

• Group Coordination (Soft Skills)
• Gift Shop Oversight (Hard Skills)
• Inventory Reporting (Hard Skills)
• Tour Information (Soft Skills)
• Cultural Knowledge (Soft Skills)
• Customer Service (Soft Skills)
• Conflict Resolution (Soft Skills)
• Check-in Assistance (Hard Skills)

Job Summary:

• Manage everyday activity, plan and assign work, ensuring always have the right staffing numbers and supplies
• Develop team and improve their performance through coaching and feedback and create performance and development goals for colleagues.
• Train colleagues to make sure they deliver with compliance and to the standards
• Help prepare the setting of departmental goals and maintain hotel F&B revenue sales above goal goal-setting level.
• Monitor budget and control expenses with a focus on food, beverage, and labor costs.
• Working with the management office, identify additional sales opportunities to enhance revenue
• Drive promotions that deliver great dining experiences for guests at a good value
• Make sure credit and financial transactions are handled securely. 
• Responsible for ensuring all payments are taken and the payment procedure at the bar is upheld. 
• Making sure all interfaces are correctly posted to the system.
• Make sure all food and beverage equipment is in operational condition and regularly cleaned

Skills on Resume:

• Staff Planning (Hard Skills)
• Team Development (Soft Skills)
• Standards Training (Hard Skills)
• Goal Setting (Hard Skills)
• Expense Control (Hard Skills)
• Sales Opportunity (Soft Skills)
• Guest Promotions (Soft Skills)
• Payment Handling (Hard Skills)

Job Summary:

• Make sure all food and beverage facilities, including banquet/convention/public spaces, are clean and properly stocked to anticipated business volume. 
• Notify engineering immediately of any maintenance and repair needs
• Establish and achieve quality and guest satisfaction goals. 
• Help guests with their requests and complaints, making sure to maintain a high level of guest satisfaction
• Manage hotel food and beverage marketing programmes and participate in and maintain system-wide food and beverage marketing programmes and promotions
• Keep an eye on competitor activity/industry innovation. 
• Review and approve menu design and concepts with the Executive Chef
• Make sure food and drinks are secure and stored safely - always keep stock replenished to minimise waste
• Handle food and beverage inventory procedures. 
• Determine the minimum and maximum stocks for all food, beverage, material, and equipment
• Assist and manage operations within the hotel.

Skills on Resume:

• Facility Management (Hard Skills)
• Maintenance Coordination (Hard Skills)
• Quality Achievement (Soft Skills)
• Guest Support (Soft Skills)
• Marketing Programmes (Hard Skills)
• Competitor Monitoring (Hard Skills)
• Menu Approval (Hard Skills)
• Inventory Management (Hard Skills)

Job Summary:

• Management of the hotel’s departments, areas and people
• Performance management and cost control for budgeting and maximizing the profits of the hotel group
• Manage hotel bookings across the group and own revenue targets
• Customer service, quality management and safety management
• Analysis, policy planning, and execution for improving issues for improving business performance and guest experience
• Planning of hotel personnel system, rostering, training of team members, education, guidance, consultation, etc.
• Work closely with our OTA and Agency partners to maximise reservations and revenue
• Work closely with various support teams, such as the Marketing Department, to develop campaigns and maximise reservations

Skills on Resume:

• Department Management (Hard Skills)
• Performance Management (Hard Skills)
• Revenue Management (Hard Skills)
• Quality Management (Hard Skills)
• Business Analysis (Hard Skills)
• Staff Training (Soft Skills)
• Partner Coordination (Soft Skills)
• Campaign Development (Soft Skills)

Job Summary:

• Direct and coordinate the activities for the Hotel Front Desk and Hotel Housekeeping
• Develop policies and procedures designed to achieve revenue and profit goals
• Establish performance standards that define exceptional guest service
• Maintain cleanliness standards and physical condition of the hotel
• Ensure the safety and security of team members and guests
• Responsible for inventory, occupancy and average rate and yield management
• Set goals, objectives, room rates, credit policies and annual budget
• Assist Supervisors with daily assignments
• Responsible for implementing, developing and ensuring adherence to company procedures
• Resolve guest problems quickly, efficiently and courteously
• Ensure policies and consistent practices are in place to train, develop, recognize, reward and provide growth opportunities for team members 

Skills on Resume:

• Front Desk Coordination (Hard Skills)
• Policy Development (Hard Skills)
• Guest Service Standards (Soft Skills)
• Cleanliness Maintenance (Hard Skills)
• Safety Assurance (Hard Skills)
• Yield Management (Hard Skills)
• Team Support (Soft Skills)
• Problem Resolution (Soft Skills)

Job Summary:

• Establish and maintain hotel standards for accuracy, productivity and reliability
• Manage the daily functions and operations of the business
• Promote a culture of total customer satisfaction and excellence across all levels
• Prepare annual performance reviews, reevaluate and implement processes
• Ensure regulatory, compliance and legal rules are followed
• Manage the budget to align with the goals of the business
• Understand how to run a hotel to align with Franchise requirements, along with hotel owner requirements as well.
• Responsible for payroll, inventory, preventive maintenance, Online guest review responses, and General P and understanding are a requirement of the position.

Skills on Resume:

• Standards Management (Hard Skills)
• Operations Management (Hard Skills)
• Customer Satisfaction (Soft Skills)
• Performance Review (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Budget Management (Hard Skills)
• Franchise Alignment (Hard Skills)
• Payroll Administration (Hard Skills)

Job Summary:

• Providing outstanding service and maintaining a professional relationship
• Take ownership with Integrity, supervise the entire hotel operation
• Support the team by spending the majority of the time on the floor
• Complete the checklist and report to the Executive team on a daily basis without fail
• Coordinate with the Sales team
• Complete the brand training and other related training as per the Management and Franchise requirements
• Operating hotels with a Dual GM where the GM reports to the owner
• Responsible for handling high volume in an urban market
• Operating multiple properties at the same time.

Skills on Resume:

• Service Excellence (Soft Skills)
• Operational Supervision (Hard Skills)
• Team Support (Soft Skills)
• Reporting Compliance (Hard Skills)
• Sales Coordination (Soft Skills)
• Brand Training (Hard Skills)
• Multi-Property Management (Hard Skills)
• High-Volume Operations (Hard Skills)

Job Summary:

• Coordinate with human resources to interview, hire, and train hotel operations staff to ensure that all departments run well
• Create innovative ways of continuously enhancing performance
• Stay up to date with the hotel's inner workings, including room pricing, hotel regulations, discounts, availabilities, VIP visitors, hotel events, and more
• Create and implement methods to guarantee that guests have a great experience that exceeds guest satisfaction expectations
• Communicate with all department management teams to ensure that operations run smoothly
• Works closely with the Senior Hotel Operations Manager to implement strategic Initiatives provided by Hotel Strategy CoE for hotel operations.
• Assist in leading the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for the front desk operations team.
• Responsible for managing full-time maintenance workers

Skills on Resume:

• Staff Recruitment (Hard Skills)
• Performance Enhancement (Soft Skills)
• Hotel Operations Knowledge (Hard Skills)
• Guest Experience Management (Soft Skills)
• Department Communication (Soft Skills)
• Strategic Implementation (Hard Skills)
• Procedure Implementation (Hard Skills)
• Maintenance Supervision (Hard Skills)

Job Summary:

• Maintain complete knowledge of the hotel's inner workings, including room rates, room operations, hotel policies, availability, and profitability strategies
• Integrate guest satisfaction as a component of staff meetings, with an emphasis on developing new strategies to improve performance consistently
• Work with all departmental managers to ensure that operations work smoothly together
• Evaluate candidates and conduct interviews to maintain proper staffing levels in all departments
• Develop and implement strategies to guarantee a positive experience that surpasses guest expectations
• Responsible for employee engagement of the front desk operations team, utilizing the tools provided and through coaching, training, rewards and development.
• Provides leadership and direction to maintain and improve the guest experience within front desk operations, consistent with the company’s service standards.
• Participates in interviews, candidate selections, training, supervision, counseling and coaching of front desk operations staff for the efficient operation of the department.

Skills on Resume:

• Hotel Operations Knowledge (Hard Skills)
• Guest Satisfaction Strategy (Soft Skills)
• Departmental Coordination (Soft Skills)
• Staff Interviewing (Hard Skills)
• Experience Enhancement (Soft Skills)
• Employee Engagement (Soft Skills)
• Front Desk Leadership (Soft Skills)
• Staff Training (Soft Skills)