Job Summary:

• Responsible for delivering excellent customer service at all times.
• Manage room bookings, cancellations and no-shows in line with company policy.
• Complete procedures when guests check in and check out and show guests to the rooms as often.
• Prepare bills, take payments and generate invoices.
• Deal with all enquiries, problems, or complaints in a professional and courteous manner.
• Fulfil all reasonable requests from guests to ensure comfort.
• Answer questions about the hotel facilities and services or the surrounding area.
• Provide reports as required by department managers.

Skills on Resume:

• Customer Service (Soft Skills)
• Booking Management (Hard Skills)
• Cancellation Handling (Hard Skills)
• Check-In Procedures (Hard Skills)
• Payment Processing (Hard Skills)
• Problem Solving (Soft Skills)
• Guest Support (Soft Skills)
• Hotel Knowledge (Hard Skills)

Job Summary:

• Adhere to all company policies and procedures and licensing laws.
• Assist the Senior Fire Marshal with evacuation, in cases of emergency, acting as the first point of contact for guests and the emergency services.
• Keep the hotel reception area clean and tidy at all times.
• Report any faulty equipment, breakages, or damage to management and ensure they are logged in the maintenance folder.
• Respect guest privacy and confidentiality at all times.
• Report to management any untoward or unusual activity.
• Comply with any other reasonable request made by the department manager.
• Ensure core and departmental standards are adhered to at all times.

Skills on Resume:

• Policy Compliance (Hard Skills)
• Emergency Response (Hard Skills)
• Reception Maintenance (Hard Skills)
• Issue Reporting (Hard Skills)
• Guest Confidentiality (Soft Skills)
• Activity Monitoring (Soft Skills)
• Manager Support (Soft Skills)
• Standards Adherence (Hard Skills)

Job Summary:

• Ensure the highest standards of Customer service are maintained at all times.
• Ensure that the desk is manned at all times.
• Perform a thorough handover at the end of each shift.
• Provide positive and negative guest feedback to the relevant departments.
• Ensuring correct information is given to members, visitors, or telephone enquiries.
• Responsible for having full knowledge of the hotel and rates offered regarding rooms, golf, spa, groups, weddings, conferences and food and beverage outlets.
• Responsible for having an excellent understanding of the hotel's computer systems.
• Ensure cash and key handling procedures are being carried out in accordance with departmental standards.
• Be aware of specific departmental Health and Safety regulations.

Skills on Resume:

• Customer Service (Soft Skills)
• Desk Coverage (Hard Skills)
• Shift Handover (Hard Skills)
• Feedback Handling (Soft Skills)
• Information Provision (Soft Skills)
• Hotel Knowledge (Hard Skills)
• System Proficiency (Hard Skills)
• Cash And Key Handling (Hard Skills)

Job Summary:

• Create a friendly and welcoming atmosphere for guests
• Check guests in/out of the Hotel
• Dealing with enquiries and assisting
• Checking all guests' bookings prior to their arrival and using initiative to enhance guests' stays
• Contacting guests to ensure they have all the relevant information for their stay
• Responsible for being on hand to help with any Health and Safety assistance
• Prepare bills and take payments
• Dealing with complaints empathetically and aiming for a positive outcome
• Working in a busy Hotel, cross-checking with other departments and systems to ensure the guests' stay runs smoothly.

Skills on Resume:

• Guest Atmosphere Creation (Soft Skills)
• Check-In/Out (Hard Skills)
• Guest Assistance (Soft Skills)
• Booking Verification (Hard Skills)
• Guest Communication (Soft Skills)
• Health And Safety Support (Hard Skills)
• Payment Processing (Hard Skills)
• Complaint Resolution (Soft Skills)

Job Summary:

• Ensuring the smooth day-to-day running of the reception desk.
• Welcoming guests and checking them in and out of the hotel.
• Handling all customer enquiries via the telephone, email and face-to-face.
• Processing room reservations into the in-house system.
• Responsible for daily room allocation for room reservations.
• Conducting show rounds.
• Undertaking daily banking duties.
• Liaison with all other internal departments.
• Handling customer feedback/complaints.

Skills on Resume:

• Reception Management (Hard Skills)
• Guest Check-In/Out (Hard Skills)
• Customer Enquiry Handling (Soft Skills)
• Reservation Processing (Hard Skills)
• Room Allocation (Hard Skills)
• Show Rounds (Soft Skills)
• Banking Duties (Hard Skills)
• Department Liaison (Soft Skills)

Job Summary:

• Welcome guests to the hotel, ensure that they are warmly welcomed upon their arrival and answer any questions/requests
• Carry out the check-in, check-out of the customer
• Responsible for invoicing and payments
• Deal with customer complaints and find a solution that will satisfy both parties
• Responsible for some administrative work (emails, phone calls, etc.).
• Welcome customers and guide them
• Take customer orders and serve them
• Responsible for, in addition to taking orders, making coffee and cocktails (barista/bartender)
• Make the payments
• Make sure the place is clean and tidy and ready for the next shift

Skills on Resume:

• Guest Welcoming (Soft Skills)
• Check-In/Out (Hard Skills)
• Invoicing And Payments (Hard Skills)
• Complaint Resolution (Soft Skills)
• Administrative Tasks (Hard Skills)
• Customer Guidance (Soft Skills)
• Order Taking (Hard Skills)
• Barista Bartender Skills (Hard Skills)

Job Summary:

• Arrive for work on time and dressed in a full, clean uniform.
• Greet the customer and identify reservations as per the customer's details.
• Responsible for excellent Knowledge of OPERA, registering the guest, ensuring that the necessary details are obtained, i.e., name in full, address, whether company or private booking, special rate, allowances, VIP, charge details, nationality, passport number, etc.
• Responsible for allocating rooms according to the reservations list, ensuring that this is what the guest has booked, both in terms of the room itself and the rate to be paid.
• Verify the guest's payment method. 
• Verify and imprint credit cards for authorization.
• Provide accurate information about local attractions and services.
• Liaise with necessary staff, including housekeeping and maintenance, to address any problems or complaints made by guests.
• Complete and maintain any incident reports, daily activity reports, or other reports requested by management.

Skills on Resume:

• Punctuality Appearance (Soft Skills)
• Reservation Check (Hard Skills)
• OPERA Knowledge (Hard Skills)
• Room Allocation (Hard Skills)
• Payment Verification (Hard Skills)
• Card Authorization (Hard Skills)
• Local Info Sharing (Soft Skills)
• Staff Coordination (Soft Skills)

Job Summary:

• Responsible for having excellent knowledge of Hotel rates and availability, taking/inputting reservations correctly.
• Liaise or alert the porter/bar so that the guest's luggage is taken to his room and the key is issued.
• Ensure that all departments, particularly restaurants, are notified of the package entitlements.
• Ensure that all departments’ charges are correctly posted onto guests’ bills, particularly restaurant and bar charges.
• Check out procedures in accordance with SOP.
• Process accurate payment of guest accounts
• Inform housekeeping when rooms have been vacated and are ready for cleaning
• Monitor visitors to the hotel
• Ensure to carry out the correct cash-up procedures and opening and closing procedures as stated in the SOP.

Skills on Resume:

• Rate Availability Knowledge (Hard Skills)
• Reservation Input (Hard Skills)
• Guest Liaison (Soft Skills)
• Package Notification (Hard Skills)
• Charge Posting (Hard Skills)
• Check-Out Procedures (Hard Skills)
• Housekeeping Coordination (Soft Skills)
• Cash-Up Procedures (Hard Skills)

Job Summary:

• Ensure to run the night audit correctly at the start of the AM Shift as per SOP.
• Complete AM / PM checklist, making sure all tasks are complete and provide a detailed handover to the next shift.
• Ensure that all storage areas are maintained to a high level of cleanliness.
• Report any faulty, broken, or damaged equipment immediately to the Manager on Duty.
• Ensuring that all reasonable care is taken for the health and safety of yourself and others in the Front of House area
• Report any problems directly to the Manager.
• Answer the phone at all times in a polite and courteous manner.
• Carry out a complete cleaning of the Front Office area before the end of the shift.
• Remain vigilant and alert at all times. 

Skills on Resume:

• Night Audit (Hard Skills)
• Checklist Completion (Hard Skills)
• Storage Maintenance (Hard Skills)
• Equipment Reporting (Hard Skills)
• Health Safety Awareness (Soft Skills)
• Issue Reporting (Soft Skills)
• Phone Etiquette (Soft Skills)
• Front Office Cleaning (Hard Skills)

Job Summary:

• Make yourself visually available.
• Ensure that all company standards of performance are consistently adhered to.
• Ban the use of company equipment for any business other than the business of the Hotel, i.e.
• Ban the use of computers for surfing the internet or personal emails. 
• To comply with company regulations regarding.
• Ensuring that a high standard of personal hygiene and grooming is adhered to.
• Attend any training courses required by management.
• Perform all duties instructed by the supervisor/manager in a timely and courteous manner
• Read, understand and carry out responsibilities as defined in the Staff Handbook.

Skills on Resume:

• Visual Availability (Soft Skills)
• Performance Standards (Hard Skills)
• Equipment Usage Control (Hard Skills)
• Regulation Compliance (Hard Skills)
• Personal Grooming (Soft Skills)
• Training Attendance (Hard Skills)
• Task Execution (Soft Skills)
• Handbook Understanding (Hard Skills)

Job Summary:

• Welcoming all guests in a highly professional yet friendly manner
• Check-ins and check-outs
• Maintain a high level of knowledge, which will enhance the guest experience
• Demonstrate a service attitude that exceeds expectations
• Take appropriate action to resolve guest complaints
• Responsible for concierge assistance
• Responsible for guest relations
• Work closely with the team to provide a consistently high quality of service to all guests and visitors.

Skills on Resume:

• Guest Welcoming (Soft Skills)
• Check-In/Out (Hard Skills)
• Service Knowledge (Hard Skills)
• Service Attitude (Soft Skills)
• Complaint Resolution (Soft Skills)
• Concierge Assistance (Hard Skills)
• Guest Relations (Soft Skills)
• Team Collaboration (Soft Skills)

Job Summary:

• Providing an outstanding guest experience by exceeding guest expectations.
• Carrying out all tasks in accordance with procedures as outlined in the Front Office Standards Manual.
• Ensuring all tasks and checklists are actioned and completed during the shift.
• Having comprehensive knowledge and actively promoting the surrounding area of Dublin.
• Responsible for maximising all available sales opportunities by actively upselling the hotel facilities and rates.
• Ensuring that all aspects of security and cash handling are followed at all times in accordance with the Hotel Policy.
• Having the highest standards of presentation and cleanliness at the Front Desk.
• Handling multiple enquiries about the hotel, restaurant, and the local area with confidence and enthusiasm.

Skills on Resume:

• Guest Experience (Soft Skills)
• Procedural Compliance (Hard Skills)
• Task Completion (Hard Skills)
• Area Promotion (Soft Skills)
• Upselling Skills (Hard Skills)
• Security Cash Handling (Hard Skills)
• Desk Presentation (Soft Skills)
• Enquiry Handling (Soft Skills)

Job Summary:

• Greeted with a positive attitude and outstanding customer service skills, offering the guest the benefits of the hotel
• Checking guests in and out of the hotel in a friendly and professional manner
• Managing outbound and inbound calls and routing them accordingly
• Processing all types of payments for room reservations and guiding guests with dining options, and completing guest registration forms.
• Processing room reservations through a computerised online booking system, by telephone, email, and walk-ins.
• Communicating and liaising with Housekeeping, Night Security, Contractors, and Management to ensure the smooth operations of the hotel.
• Carrying out all aspects of administration with attention to detail, with good organisational skills.
• Provide accurate billing, processing payments and handling all administration efficiently and in a timely manner.

Skills on Resume:

• Positive Attitude (Soft Skills)
• Check-In/Out (Hard Skills)
• Call Management (Hard Skills)
• Payment Processing (Hard Skills)
• Reservation Handling (Hard Skills)
• Team Communication (Soft Skills)
• Administration Skills (Hard Skills)
• Billing Accuracy (Hard Skills)

Job Summary:

• Provide all guests with a friendly, accurate and efficient check-in/check-out process
• Following the company's policies and procedures.
• Execute room checks, reservation and public area checks, etc, as part of the Hotel's
• Responsible for effort to offer staff more holistic training, towards possible promotion.
• Answering inquiries by guests (email/phone/at the counter) 
• Rendering reasonable assistance within the expectation of keeping with excellent hospitality standards.
• Cashiering duties and maintaining an accurate cash float.
• Manage guest arrivals and departures with warmth and efficiency, demonstrating the superb customer service that Hambleton Hall is renowned for.

Skills on Resume:

• Check-In/Out (Hard Skills)
• Policy Compliance (Hard Skills)
• Room Checks (Hard Skills)
• Staff Training Support (Soft Skills)
• Inquiry Handling (Soft Skills)
• Guest Assistance (Soft Skills)
• Cashiering Duties (Hard Skills)
• Arrival Departure Management (Soft Skills)

Job Summary:

• Ensuring a smooth check-in/out process for all guests at all times
• Responsible for outstanding customer service at all times
• Payment and cash handling
• Maintain a high level of hotel and product knowledge at all times
• Responsible for maximizing room occupancy and using up-selling techniques to promote hotel services and facilities
• Work independently and as part of a team, providing informative and accurate advice and guidance for guests looking to book or discuss their future holiday at any of the hotels or villages, allowing them to talk in confidence and book their next break
• Performing hotel reception duties, preparing items for guest arrival and departure and providing informative and accurate advice and guidance for guests
• Responsible for a guest-focused, having a positive and problem-solving attitude at all times
• Providing a safe, secure and appealing environment for guests and team, through adhering to the company's Health and Safety policies

Skills on Resume:

• Check-In/Out (Hard Skills)
• Customer Service (Soft Skills)
• Payment Handling (Hard Skills)
• Product Knowledge (Hard Skills)
• Upselling Techniques (Hard Skills)
• Independent Teamwork (Soft Skills)
• Reception Duties (Hard Skills)
• Problem Solving (Soft Skills)

Job Summary:

• Welcoming customers, providing them with the information, managing the whole check-in/check-out procedures,
• Providing unbeatable customer service
• Working as part of a great team
• Responsible for being the first point of contact for guests
• Checking guests in and out, processing payments
• Offering knowledge of the hotel facilities, services and local area
• Responsible for maximising revenue through upselling and room sales
• Responsible for admin tasks

Skills on Resume:

• Customer Welcoming (Soft Skills)
• Information Provision (Soft Skills)
• Check-In/Out (Hard Skills)
• Customer Service (Soft Skills)
• Teamwork (Soft Skills)
• First Contact (Soft Skills)
• Upselling Sales (Hard Skills)
• Admin Tasks (Hard Skills)

Job Summary:

• Responsible for demonstrating a high level of customer service with check-in, check-out out and providing information to guests
• Accountable for having a good working knowledge of room types, facilities, and locations within the Hotels
• Handle any guest problems, complaints, or compliments, passing on any relevant information to the Hotel Duty Manager
• Take reservations face-to-face with guests or on the phone
• Assist in site evacuations and contact Emergency Services
• Responsible for being clean, tidy, on time and raring to go at all times.
• Remain calm and efficient at all times when dealing with ringing phones, a queue at check-in/check-out, helping team members locate keys, and directing deliveries to the right place.
• Recognise the opportunity to upsell the Hotel and facilities at every opportunity.
• Accountable for making sure guest feedback is handled well and is passed on to the right team member.

Skills on Resume:

• Customer Service (Soft Skills)
• Hotel Knowledge (Hard Skills)
• Problem Handling (Soft Skills)
• Reservation Taking (Hard Skills)
• Emergency Assistance (Hard Skills)
• Personal Presentation (Soft Skills)
• Calm Efficiency (Soft Skills)
• Upselling (Hard Skills)

Job Summary:

• Oversee the effective operation of the Front Desk.
• Accountable for the prompt handling of customer queries, ensuring guest satisfaction at all times.
• Hands-on approach to revenue generation, taking the initiative to achieve the best possible occupancy and revenue levels.
• Provide information to guests on city and surrounding attractions, current festivals, book tours and restaurants and other events.
• Assist the reservations department.
• Reporting to the Head Receptionist, be the first point of contact for guests.
• Accountable for being the first person to set the warm and welcoming atmosphere.
• Welcoming guests on arrival, ensuring they have everything they need during their stay and wishing them well upon departure.
• Assist guests in a friendly, confident and professional manner over the phone, email and in person.
• Ensure the guests have a fantastic experience from the first interaction to the last.

Skills on Resume:

• Front Desk Operation (Hard Skills)
• Query Handling (Soft Skills)
• Revenue Generation (Hard Skills)
• City Information (Hard Skills)
• Reservation Assistance (Hard Skills)
• First Contact (Soft Skills)
• Guest Welcoming (Soft Skills)
• Guest Experience (Soft Skills)