Job Summary: 

• Work collaboratively with all departments
• Provide excellent client service via phone calls and email to clients, staff, and court reporters
• Filter all incoming phone calls to the appropriate team member
• Maintain a professional atmosphere at the front desk and in conference rooms
• Ensure conference rooms are checked daily for supplies and cleanliness and weekly for electrical outlets
• Direct clients and deliveries to the appropriate area upon arrival
• Initiate phone conferences upon request
• Ensure all clients are promptly taken care of in a courteous manner
• Miscellaneous projects dependent on the availability
• Check mailbox and forward mail to Las Vegas
• Create FedEx labels to assist clients/affiliates/court reporters

Skills on Resume: 

• Strong Communication Skills (Soft Skills)
• Customer Service Proficiency (Soft Skills)
• Organizational Skills (Hard Skills)
• Attention To Detail (Hard Skills)
• Time Management Abilities (Soft Skills)
• Problem-Solving Skills (Soft Skills)
• Basic Computer Skills (Hard Skills)
• Team Collaboration Skills (Soft Skills)

Job Summary: 

• Ensures that all members sign in when entering the building. 
• When signing a member out ensures that the member is being picked up by an authorized individual.
• Understand all safety procedures completely and ensure that they are followed appropriately.
• Assists staff in collecting parent signatures for permission slips.
• Assists in the collection of past-due accounts. 
• Collects state signatures on a timely basis as predetermined.
• Provides direction to parents/caregivers regarding finance department requests.
• Follows all agency procedures for cash receipts, confidentiality, etc.
• Answers the front desk phone and redirects calls. 
• Keeps all confidential information in a secure place.
• Provides other administrative support as requested by program staff.

Skills on Resume: 

• Strong Attention To Detail (Hard Skills)
• Knowledge Of Safety Procedures (Hard Skills)
• Excellent Communication Skills (Soft Skills)
• Organizational Skills (Hard Skills)
• Customer Service Abilities (Soft Skills)
• Financial Record Keeping Skills (Hard Skills)
• Administrative Support Skills (Hard Skills)
• Inquiry Response (Soft Skills)

Job Summary: 

• Maintain a friendly and professional appearance as the first contact in the office building
• Welcome visitors, determine the nature of business and announce visitors to proper personnel
• Sustain a clean and professional front reception area
• Arrive on time and stay until the end of scheduled shifts
• Receive all incoming calls, determine the caller’s purpose and transfer to the appropriate personnel
• Determine appropriate use of paging, voicemail transfers and call forwarding options
• Provide information and direct inquiries to the appropriate person or location
• Screen and sort incoming mail, publications and other correspondence
• Maintain availability list for the office
• Take responsibility for scanning/sorting documents
• Coordinate the pick-up and delivery of mail services including UPS, FedEx and USPS

Skills on Resume: 

• Interpersonal Skills (Soft Skills)
• Professional Appearance (Soft Skills)
• Time Management (Soft Skills)
• Communication Skills (Soft Skills)
• Organizational Skills (Hard Skills)
• Call Management (Hard Skills)
• Document Sorting (Hard Skills)
• Mail Services Knowledge (Hard Skills)

Job Summary: 

• Answer telephone calls, and assist callers as able or route calls
• Monitor and authorize the entrance and departure of employees, visitors and other persons
• Document daily activities and irregularities
• Effectively communicate to management to ensure effective and efficient operations
• Perform duties following facility policies and applicable federal, state and local laws
• Take responsibility for maintaining office supplies
• Assist in transitioning applicants through the stages of the application process
• Assist in filling field employee orders
• Making sure the center and therapy rooms are presentable at all times and restocking supplies when necessary
• Reports for Product sales
• Take responsibility for stock management, and order processing

Skills on Resume: 

• Call Handling (Soft Skills)
• Access Control (Hard Skills)
• Documentation Skills (Hard Skills)
• Communication Skills (Soft Skills)
• Policy Compliance (Hard Skills)
• Supply Management (Hard Skills)
• Applicant Transition Support (Soft Skills)
• Stock Management (Hard Skills)

Job Summary: 

• Answer phones and schedule patients, manage an after-hour message system.
• Check patients in and out, including entering data in the electronic health records system for each patient, documenting insurance information/registration forms, etc.
• Faxes - checking e-fax line daily, handling lab and imaging orders, uploading patient results electronically into patients' charts on the EHR.
• Scheduling patients for tests, procedures, specialist referrals, etc., that need to be done outside the office.
• Scanning documents, naming them, and then uploading or faxing them
• Process all client appointments/cancellations in an accurate and timely manner, supporting the business policies at all time
• Deal with all face-to-face, telephone and email inquiries regarding practitioners, treatments/therapies and appointments in an informed, discreet and professional manner.
• Take responsibility for payment processing.
• Liaise with the practitioners daily, fulfill their requirements regarding the handling of their clients, and provide them with any relevant and necessary information about their appointments.
• Deal with any customer complaints, handing over those that cannot be resolved to the Manager and reporting all complaints to the Management.

Skills on Resume: 

• Phone Scheduling (Soft Skills)
• Electronic Health Records (Hard Skills)
• Data Entry (Hard Skills)
• Fax Management (Hard Skills)
• Appointment Processing (Hard Skills)
• Customer Service (Soft Skills)
• Payment Processing (Hard Skills)
• Complaint Resolution (Soft Skills)

Job Summary: 

• Answer incoming calls, directing the caller to the appropriate resident or staff member
• Taking accurate and courteous phone messages and responding to requests by residents
• Greeting all visitors promptly and courteously as they enter the facility, ensuring sign-in and out
• Assist with directions or announce their arrival to staff or residents.
• Keep front desk sign-in/sign-out logs accurate and up to date
• Respond to all Resident, guest, and staff inquiries in a polite, courteous and timely fashion
• Route mail and deliveries to the appropriate people
• Handle or assist in crisis intervention.
• Follow assigned procedures in emergencies.
• Keep track of resident locations and appointments
• Handle crises according to facility policy and following the Department of Health Regulations

Skills on Resume: 

• Call Handling (Soft Skills)
• Message Taking (Soft Skills)
• Visitor Greeting (Soft Skills)
• Log Management (Hard Skills)
• Inquiry Response (Soft Skills)
• Mail Routing (Hard Skills)
• Crisis Intervention (Soft Skills)
• Emergency Procedures (Hard Skills)

Job Summary: 

• Greet clients in a positive and friendly manner.
• Answer phone calls and questions proactively.
• Collect and review documentation for accuracy.
• Explain payment breakdown to clients
• Managing all phone and email communications
• Scheduling students and managing tutors’ schedules (upwards of 15 tutors)
• Handle incoming prospective client inquiries, accurately describe and sell services to clients
• Handle payments and billing
• Take responsibility for filing student records
• Photocopying and organizing teaching material
• Proctoring practice standardized tests and scoring practice tests

Skills on Resume: 

• Client Greeting (Soft Skills)
• Proactive Communication (Soft Skills)
• Documentation Review (Hard Skills)
• Payment Explanation (Soft Skills)
• Schedule Management (Hard Skills)
• Sales Skills (Soft Skills)
• Billing Management (Hard Skills)
• Test Proctoring (Hard Skills)

Job Summary: 

• Greet office visitors with a professional, positive attitude.
• Answer a multi-line phone system for 100+ employees.
• Maintain excellent customer service at all times.
• Use Apple products and macOS daily, and use scheduling software and other software products.
• Provide administrative support for managers and other office employees.
• Support internal and external stakeholders with requests
• Answering phone calls to book guests for massages and facials
• We will train you to be able to confidently educate guests about services, products, and programs
• Meet and exceed goals by selling membership packages
• Create and maintain positive relationships with Team Members
• Recognize and support Team goals

Skills on Resume: 

• Visitor Greeting (Soft Skills)
• Multi-Line Phone Management (Hard Skills)
• Customer Service (Soft Skills)
• Apple Products Proficiency (Hard Skills)
• Administrative Support (Hard Skills)
• Stakeholder Support (Soft Skills)
• Sales Skills (Soft Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Answering incoming calls and redirecting with adequate information
• Opening, sorting, and distributing daily mail
• Maintain communication with Corporate office staff and the rest of the company's outer offices
• Maintain files, office inventory, etc. in the local office
• Comfortable speaking with customers over the phone
• Answer incoming calls, directing the caller to the appropriate person
• Taking accurate and courteous phone messages.
• Greeting all visitors as they enter and directing them to appropriate parties.
• Take responsibility for sorting and distributing mail
• Receive all visitors to the children's center and direct visitors to the appropriate staff.
• Relay messages related to the bus and child attendance to the appropriate staff.

Skills on Resume: 

• Call Handling (Soft Skills)
• Mail Distribution (Hard Skills)
• Communication Skills (Soft Skills)
• File Management (Hard Skills)
• Customer Interaction (Soft Skills)
• Message Taking (Soft Skills)
• Visitor Greeting (Soft Skills)
• Attendance Tracking (Hard Skills)

Job Summary: 

• Maintains the voicemail system. 
• Keeps voicemail numbers current.
• Calls the phone company for service.
• Scans insurance cards daily.
• Directs consumers and visitors to the appropriate area.
• Maintains “front desk book” by keeping all information current.
• Provides secretarial coverage when necessary at the front desk.
• Schedules psychiatric appointments, collects fees and enters services into the computer.
• Demonstrates respect for and compliance with HIPAA regulations concerning the release of verbal and written client information.
• Greets and registers patients, collecting complete patient demographics. 
• Performs verification of insurance for payors including Medicaid, Commercial and other payers. 

Skills on Resume: 

• Voicemail Management (Hard Skills)
• Customer Direction (Soft Skills)
• Document Scanning (Hard Skills)
• Secretarial Skills (Hard Skills)
• Appointment Scheduling (Hard Skills)
• HIPAA Compliance (Hard Skills)
• Patient Registration (Soft Skills)
• Insurance Verification (Hard Skills)

Job Summary: 

• Answer all incoming calls route, or take messages. 
• Direct customers to appropriate programs or staff and provide appropriate application forms.
• Perform all duties related to mail including sorting incoming mail, posting outgoing mail, postage meter maintenance, and preparing bulk mailings. 
• Maintain forms and brochures, and ensure that an adequate supply is available. 
• Review and update forms and brochures
• Keep the supply room, copy room, waiting area and reception area neat.
• Make travel arrangements, including hotel/motel reservations, for agency staff
• Deliver supplies and mail from the HRDC site to the Lincoln Site and vice versa
• Maintain Office Supplies/Consumables inventory, keep it updated and check it weekly, and reorder when necessary.
• Maintain and set up contracted services appointments, i.e. laundry services, carpet cleanings, plumbing, etc
• Assist in classrooms and Wrap Around Care

Skills on Resume: 

• Call Routing (Soft Skills)
• Customer Direction (Soft Skills)
• Mail Management (Hard Skills)
• Form Maintenance (Hard Skills)
• Travel Arrangement (Hard Skills)
• Supply Inventory Management (Hard Skills)
• Appointment Scheduling (Hard Skills)
• Classroom Assistance (Soft Skills)