Job Summary: 

• Work collaboratively with all departments
• Provide excellent client service via phone calls and email to clients, staff, and court reporters
• Filter all incoming phone calls to the appropriate team member
• Maintain a professional atmosphere at the front desk and in conference rooms
• Ensure conference rooms are checked daily for supplies and cleanliness, and weekly for electrical outlets
• Direct clients and deliveries to the appropriate area upon arrival
• Initiate phone conferences upon request
• Ensure all clients are promptly taken care of in a courteous manner
• Check the mailbox and forward mail to the required place
• Create FedEx labels to assist clients/affiliates/court reporters

Skills on Resume: 

• Communication (Soft Skills)
• Customer Service (Soft Skills)
• Organizational (Hard Skills)
• Attention to Detail (Hard Skills)
• Time Management (Soft Skills)
• Problem-Solving (Soft Skills)
• Basic Computer (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Ensures that all members sign in when entering the building. 
• When signing a member out, ensure that the member is being picked up by an authorized individual.
• Understands all safety procedures completely and ensures that they are followed appropriately.
• Assists staff in collecting parent signatures for permission slips.
• Assists in the collection of past-due accounts. 
• Collects state signatures on a timely basis as predetermined.
• Provides direction to parents/caregivers regarding finance department requests.
• Follows all agency procedures for cash receipts, confidentiality, etc.
• Answers the front desk phone and redirects calls. 
• Keeps all confidential information in a secure place.
• Provides other administrative support as requested by program staff.

Skills on Resume: 

• Attention to Detail (Hard Skills)
• Safety Procedures (Hard Skills)
• Communication (Soft Skills)
• Organizational (Hard Skills)
• Customer Service (Soft Skills)
• Financial Record Keeping(Hard Skills)
• Administrative Support (Hard Skills)
• Inquiry Response (Soft Skills)

Job Summary: 

• Maintain a friendly and professional appearance as the first contact in the office building
• Welcome visitors, determine the nature of business and announce visitors to the proper personnel
• Sustain a clean and professional front reception area
• Arrive on time and stay until the end of scheduled shifts
• Receive all incoming calls, determine the caller’s purpose and transfer to the appropriate personnel
• Determine appropriate use of paging, voicemail transfers and call forwarding options
• Provide information and direct inquiries to the appropriate person or location
• Screen and sort incoming mail, publications and other correspondence
• Maintain an availability list for the office
• Take responsibility for scanning/sorting documents
• Coordinate the pick-up and delivery of mail services, including UPS, FedEx and USPS

Skills on Resume: 

• Interpersonal (Soft Skills)
• Professional Appearance (Soft Skills)
• Time Management (Soft Skills)
• Communication (Soft Skills)
• Organizational (Hard Skills)
• Call Management (Hard Skills)
• Document Sorting (Hard Skills)
• Mail Services Knowledge (Hard Skills)

Job Summary: 

• Answer telephone calls, and assist callers as able or route calls
• Monitor and authorize the entrance and departure of employees, visitors and other persons
• Document daily activities and irregularities
• Effectively communicate with management to ensure effective and efficient operations
• Perform duties following facility policies and applicable federal, state and local laws
• Take responsibility for maintaining office supplies
• Assist in transitioning applicants through the stages of the application process
• Assist in filling field employee orders
• Make sure the center and therapy rooms are presentable at all times, and restock supplies
• Reports for Product Sales
• Take responsibility for stock management and order processing

Skills on Resume: 

• Call Handling (Soft Skills)
• Access Control (Hard Skills)
• Documentation (Hard Skills)
• Communication (Soft Skills)
• Policy Compliance (Hard Skills)
• Supply Management (Hard Skills)
• Applicant Transition Support (Soft Skills)
• Stock Management (Hard Skills)

Job Summary: 

• Answer phones and schedule patients, manage an after-hours message system.
• Check patients in and out, including entering data in the electronic health records system for each patient, documenting insurance information/registration forms, etc.
• Faxe, checking e-fax line daily, handling lab and imaging orders, and uploading patient results electronically into patients' charts on the EHR.
• Schedule patients for tests, procedures, specialist referrals, etc., that need to be done outside the office.
• Scan documents, name them, and then upload or fax them
• Process all client appointments/cancellations in an accurate and timely manner, supporting the business policies at all times
• Deal with all face-to-face, telephone and email inquiries regarding practitioners, treatments/therapies and appointments in an informed, discreet and professional manner.
• Take responsibility for payment processing.
• Liaise with the practitioners daily, fulfill their requirements regarding the handling of their clients, and provide them with any relevant and necessary information about their appointments.
• Deal with any customer complaints, hand over those that cannot be resolved to the Manager, and report all complaints to the Management.

Skills on Resume: 

• Phone Scheduling (Soft Skills)
• Electronic Health Records (Hard Skills)
• Data Entry (Hard Skills)
• Fax Management (Hard Skills)
• Appointment Processing (Hard Skills)
• Customer Service (Soft Skills)
• Payment Processing (Hard Skills)
• Complaint Resolution (Soft Skills)

Job Summary: 

• Answer incoming calls, directing the caller to the appropriate resident or staff member
• Take accurate and courteous phone messages and respond to requests from residents
• Greet all visitors promptly and courteously as they enter the facility, ensuring sign-in and out
• Assist with directions or announce their arrival to staff or residents.
• Keep front desk sign-in/sign-out logs accurate and up to date
• Respond to all resident, guest, and staff inquiries in a polite, courteous, and timely fashion
• Route mail and deliveries to the appropriate people
• Handle or assist in crisis intervention.
• Follow assigned procedures in emergencies.
• Keep track of resident locations and appointments
• Handle crises according to facility policy and follow the Department of Health Regulations

Skills on Resume: 

• Call Handling (Soft Skills)
• Message Taking (Soft Skills)
• Visitor Greeting (Soft Skills)
• Log Management (Hard Skills)
• Inquiry Response (Soft Skills)
• Mail Routing (Hard Skills)
• Crisis Intervention (Soft Skills)
• Emergency Procedures (Hard Skills)

Job Summary: 

• Greet clients in a positive and friendly manner.
• Answer phone calls and questions proactively.
• Collect and review documentation for accuracy.
• Explain the payment breakdown to clients
• Manage all phone and email communications
• Schedule students and manage tutors’ schedules (upwards of 15 tutors)
• Handle incoming prospective client inquiries, accurately describe and sell services to clients
• Handle payments and billing
• Take responsibility for filing student records
• Photocopy and organize teaching material
• Proctor practice standardized tests and score practice tests

Skills on Resume: 

• Client Greeting (Soft Skills)
• Proactive Communication (Soft Skills)
• Documentation Review (Hard Skills)
• Payment Explanation (Soft Skills)
• Schedule Management (Hard Skills)
• Sales Skills (Soft Skills)
• Billing Management (Hard Skills)
• Test Proctoring (Hard Skills)

Job Summary: 

• Greet office visitors with a professional, positive attitude.
• Answer a multi-line phone system for 100+ employees.
• Maintain excellent customer service at all times.
• Use Apple products and macOS daily, as well as scheduling software and other software products.
• Provide administrative support for managers and other office employees.
• Support internal and external stakeholders with requests
• Answer phone calls to book guests for massages and facials
• Confidently educate guests about services, products, and programs
• Meet and exceed goals by selling membership packages
• Create and maintain positive relationships with Team Members
• Recognize and support Team goals

Skills on Resume: 

• Visitor Greeting (Soft Skills)
• Multi-Line Phone Management (Hard Skills)
• Customer Service (Soft Skills)
• Apple Products Proficiency (Hard Skills)
• Administrative Support (Hard Skills)
• Stakeholder Support (Soft Skills)
• Sales Skills (Soft Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Answer incoming calls and redirect with adequate information
• Open, sort, and distribute daily mail
• Maintain communication with the Corporate office staff and the rest of the company's other offices
• Maintain files, office inventory, etc., in the local office
• Speak with customers over the phone
• Answer incoming calls, directing the caller to the appropriate person
• Take accurate and courteous phone messages.
• Greet all visitors as they enter and direct them to the appropriate parties.
• Take responsibility for sorting and distributing mail
• Receive all visitors to the children's center and direct visitors to the appropriate staff.
• Relay messages related to the bus and child attendance to the appropriate staff.

Skills on Resume: 

• Call Handling (Soft Skills)
• Mail Distribution (Hard Skills)
• Communication Skills (Soft Skills)
• File Management (Hard Skills)
• Customer Interaction (Soft Skills)
• Message Taking (Soft Skills)
• Visitor Greeting (Soft Skills)
• Attendance Tracking (Hard Skills)

Job Summary: 

• Maintains the voicemail system. 
• Keeps voicemail numbers current.
• Calls the phone company for service.
• Scans insurance cards daily.
• Directs consumers and visitors to the appropriate area.
• Maintains “front desk book” by keeping all information current.
• Provides secretarial coverage at the front desk.
• Schedules psychiatric appointments, collects fees, and enters services into the computer.
• Demonstrates respect for and compliance with HIPAA regulations concerning the release of verbal and written client information.
• Greets and registers patients, collecting complete patient demographics. 
• Performs verification of insurance for payors, including Medicaid, Commercial, and other payers. 

Skills on Resume: 

• Voicemail Management (Hard Skills)
• Customer Direction (Soft Skills)
• Document Scanning (Hard Skills)
• Secretarial Skills (Hard Skills)
• Appointment Scheduling (Hard Skills)
• HIPAA Compliance (Hard Skills)
• Patient Registration (Soft Skills)
• Insurance Verification (Hard Skills)

Job Summary: 

• Answer all incoming calls, route, or take messages. 
• Direct customers to appropriate programs or staff and provide appropriate application forms.
• Perform all duties related to mail, including sorting incoming mail, posting outgoing mail, postage meter maintenance, and preparing bulk mailings. 
• Maintain forms and brochures, and ensure that an adequate supply is available. 
• Review and update forms and brochures
• Keep the supply room, copy room, waiting area, and reception area neat.
• Make travel arrangements, including hotel/motel reservations, for agency staff
• Deliver supplies and mail from the HRDC site to the Lincoln Site and vice versa
• Maintain Office Supplies/Consumables inventory, keep it updated and check it weekly, and reorder.
• Maintain and set up contracted services appointments, i.e., laundry services, carpet cleanings, plumbing, etc
• Assist in classrooms and Wrap Around Care

Skills on Resume: 

• Call Routing (Soft Skills)
• Customer Direction (Soft Skills)
• Mail Management (Hard Skills)
• Form Maintenance (Hard Skills)
• Travel Arrangement (Hard Skills)
• Supply Inventory Management (Hard Skills)
• Appointment Scheduling (Hard Skills)
• Classroom Assistance (Soft Skills)

Job Summary: 

• Answer phone calls to book guests for massages and facials
• Confidently educate guests about the company's services, products, and programs
• Meet and exceed goals by selling membership packages
• Create and maintain positive relationships with Team Members
• Recognize and support Team goals

Skills on Resume: 

• Phone Etiquette (Hard Skills)
• Product Knowledge (Hard Skills)
• Sales Skills (Hard Skills)
• Membership Package Promotion (Hard Skills)
• Customer Service (Soft Skills)
• Relationship Building (Soft Skills)
• Teamwork (Soft Skills)
• Goal Orientation (Soft Skills)

Job Summary: 

• Involved all aspects of the front office operation
• Act as the first point of contact for clients
• Answer the phone and check voicemails
• Sort, record, and deliver mail as well as deliveries
• Take responsibility for maintaining stationery
• Ad-hoc general administration duties

Skills on Resume: 

• Front Office Operations (Hard Skills)
• Client Interaction (Soft Skills)
• Phone Handling (Hard Skills)
• Voicemail Management (Hard Skills)
• Mail Management (Hard Skills)
• Delivery Coordination (Hard Skills)
• Stationery Maintenance (Hard Skills)
• General Administration (Hard Skills)

Job Summary: 

• Contact the appropriate person to escort visitors
• Administer the visitor policy and procedure
• Provide telephone coverage by answering multiple phone lines for incoming calls
• Take responsibility for issuing temporary badges
• Answer multiple requests both on the phone and in person
• Provide administrative support to facilities
• Complete other project-related administrative work

Skills on Resume: 

• Visitor Coordination (Soft Skills)
• Policy Administration (Hard Skills)
• Telephone Coverage (Hard Skills)
• Badge Issuance (Hard Skills)
• Request Management (Soft Skills)
• Administrative Support (Hard Skills)
• Facilities Support (Hard Skills)
• Project Administration (Hard Skills)

Job Summary: 

• Greet and welcome guests as soon as they arrive at the office.
• Direct visitors to the appropriate person and office.
• Operate the telephone switchboard console and route calls to the appropriate person or location.
• Call customers for COD pick-ups
• Provide basic and accurate information in person.
• Handle the Front-desk cash transactions.
• Perform a variety of clerical tasks

Skills on Resume: 

• Guest Greeting (Soft Skills)
• Visitor Direction (Soft Skills)
• Switchboard Operation (Hard Skills)
• Call Handling (Hard Skills)
• Information Provision (Soft Skills)
• Cash Handling (Hard Skills)
• Clerical Tasks (Hard Skills)
• Customer Communication (Soft Skills)

Job Summary: 

• Professionally answer the telephone, direct calls to the appropriate person.
• Create UPS and FedEx shipping labels.
• Greet guests in a professional and hospitable manner, and help them further with possible questions
• Accountable for receiving incoming mail.
• Sort mail and outgoing bills
• Hand out badges for visitors to give them access to the building.
• Answer calls that come in and transfer them to the right people.

Skills on Resume: 

• Telephone Answering (Hard Skills)
• Call Directing (Hard Skills)
• Shipping Label Creation (Hard Skills)
• Guest Greeting (Soft Skills)
• Guest Assistance (Soft Skills)
• Mail Receiving (Hard Skills)
• Mail Sorting (Hard Skills)
• Badge Distribution (Hard Skills)

Job Summary: 

• Create a welcoming and collaborative community environment amongst employees through events and building relationships
• Ensure that the space is fully operational and all processes are running smoothly
• Cover the front desk during business hours, being the first point of contact
• Solve facilities and office-related issues to ensure a cohesive community
• Assist with planning and organizing events for the office to enhance the company culture
• Assist with the set-up and breakdown of events, including ordering food and beverages
• Order Company Lunches for Fridays and Company Snacks/Beverages
• Assist with office operations and maintenance to ensure the highest level of employee experience

Skills on Resume: 

• Community Building (Soft Skills)
• Event Planning (Hard Skills)
• Front Desk (Hard Skills)
• Problem Solving (Soft Skills)
• Event Support (Hard Skills)
• Event Setup (Hard Skills)
• Food Ordering (Hard Skills)
• Office Support (Hard Skills)

Job Summary: 

• Greeting clients and other visitors to the firm in a friendly manner, offering them a beverage while they wait, and informing those they are meeting of their arrival
• Answering the front phone and forwarding calls/messages to the respective parties
• Gathering, date stamping, and distributing Legal Alternative, mail, and courier deliveries throughout the day
• Arranging outgoing courier packages and delivering outgoing registered mail to the post office
• Distributing faxes via email once per hour
• Updating contact information for internal and external contacts within the database
• Booking meetings in the boardroom (via Skedda) and ordering any supplies and catering
• Ensuring the boardroom is tidy and set up with required materials and supplies before scheduled meetings, including light technical support (i.e., laptop connection to screen)
• Maintaining photocopiers, printers, and fax machines, and calling for repairs
• Ordering supplies and ensuring that the copy room is stocked
• Putting supplies away when they arrive, with the help of the administrative assistants
• Maintaining the organization and cleanliness of the copy room
• Emptying the dishwasher and maintaining the organization and cleanliness of the kitchen

Skills on Resume: 

• Client Greeting (Soft Skills)
• Call Forwarding (Hard Skills)
• Mail Distribution (Hard Skills)
• Courier Handling (Hard Skills)
• Fax Management (Hard Skills)
• Contact Updating (Hard Skills)
• Meeting Booking (Hard Skills)
• Room Setup (Hard Skills)

Job Summary: 

• Utilize the website, social media, and printed materials to raise visibility in the community
• Strengthen existing abilities and gain new ones by participating in training opportunities
• Answer phone calls and emails to act as a liaison between clients and staff members to improve customer retention and referral rates
• Create and implement data entry protocols to streamline processes and increase productivity
• Follow the correct sign-in procedures for visitors to keep the building secure
• Assist with other administrative tasks, such as data entry, copying, filing, etc.
• Manage incoming and outgoing mail and handle deliveries
• Take incoming phone calls and respond to emails, and ensure the appropriate people receive all relevant information
• Give every employee, client, and visitor a warm welcome at the front desk and communicate any important information or directions
• Assist with Day Labor orders (Entry Level Construction, Warehouse, General Labor, and Manufacturing).

Skills on Resume: 

• Community Visibility (Hard Skills)
• Skill Development (Soft Skills)
• Client Liaison (Soft Skills)
• Data Entry (Hard Skills)
• Visitor Procedures (Hard Skills)
• Admin Support (Hard Skills)
• Mail Handling (Hard Skills)
• Front Desk Greeting (Soft Skills)

Job Summary: 

• Answer the main phone line and direct/transfer calls to the appropriate avenue
• Know where all staff are at all times of the day (per company calendar), take and retrieve messages for various staff members
• Provide callers with information such as company address, directions to the company location, fax numbers, website, and other related company information
• Greet and host visitors to the company
• Receive, sort, and forward incoming mail, route, and organize publications
• Coordinate the pick-up and delivery of express mail services
• Ensure the receptionist area, meeting rooms, and mail room are clean and well-maintained
• File, copy, scan, and fax documents

Skills on Resume: 

• Call Handling (Hard Skills)
• Staff Coordination (Soft Skills)
• Information Provision (Soft Skills)
• Visitor Hosting (Soft Skills)
• Mail Sorting (Hard Skills)
• Mail Coordination (Hard Skills)
• Area Maintenance (Hard Skills)
• Document Management (Hard Skills)

Job Summary: 

• Answer phones and greet visitors.
• Schedule appointments, book conference rooms, and manage calendars.
• Book and coordinate staff and other meetings.
• Scan, copy, and distribute mail.
• Prepare communications, such as memos, emails, invoices, reports, and other correspondence.
• Edit and write documents such as reports and memos.
• Work within the CRM and Salesforce.
• Assist with administrative and office management duties.

Skills on Resume: 

• Phone Answering (Hard Skills)
• Visitor Greeting (Soft Skills)
• Appointment Scheduling (Hard Skills)
• Meeting Coordination (Hard Skills)
• Mail Distribution (Hard Skills)
• Document Preparation (Hard Skills)
• CRM Management (Hard Skills)
• Office Support (Hard Skills)

Job Summary: 

• Greet and direct all visitors
• Input the customer prospect in CRM
• Input a regimented follow-up process
• Check-in and check-out process
• Respond promptly to incoming calls, direct callers to the proper individual/department, and/or respond to inquiries
• Ensure the Reception area and showroom are well-maintained
• Create invoices and sales receipts 

Skills on Resume: 

• Visitor Greeting (Soft Skills)
• CRM Input (Hard Skills)
• Follow-Up Process (Hard Skills)
• Check-In Process (Hard Skills)
• Call Response (Hard Skills)
• Reception Maintenance (Hard Skills)
• Showroom Maintenance (Hard Skills)
• Invoice Creation (Hard Skills)

Job Summary: 

• Greeting customers and guests
• Answering and directing incoming calls
• Qualifying prospective customers
• Setting up consultation appointments
• Following up with customers and prospects
• Setting up new websites and marketing projects for clients
• Handling basic technical support and billing questions
• Attending local networking events and business socials occasionally

Skills on Resume: 

• Customer Greeting (Soft Skills)
• Call Handling (Hard Skills)
• Customer Qualification (Hard Skills)
• Appointment Setup (Hard Skills)
• Customer Follow-Up (Hard Skills)
• Website Setup (Hard Skills)
• Technical Support (Hard Skills)
• Networking Events (Soft Skills)

Job Summary: 

• Communicate the value of services (in person and on the phone or email) and explain how what the company does is worth the price the company is asking
• Provide an exceptional waiting room environment for patients that they’ll look forward to coming back to
• Ensure that people who call requesting appointments are placed on schedule and understand the true time and cost commitment involved in physical therapy
• Ensure people show up excited for their first appointment after scheduling
• Communicate with patients before, during, and after appointments to ensure satisfaction is being achieved
• Call and/or email potential clients to answer any questions and address any fears they may have about physiotherapy and coming in for treatments
• Bill the client’s insurance directly, and accept a co-payment from the client
• Communicate with insurance companies and deal with case managers for certain clients
• Organize and plan all schedules, maximizing efficiency and revenue for the clinic
• Provide administrative support to the clinic - forms/documentation for new clients, make photocopies, fax documents, keep a filing system
• Develop and regularly update the procedures library so that every aspect of the role is documented and can be achieved by anyone else in the business
• Assist with some accounting tasks, when time permits
• Physiotherapy assistant duties (bring clients into the rooms, clean the rooms after each client, laundry, some miscellaneous tasks like taking electrodes off clients, cleaning electrodes, preparing heat for clients, etc)

Skills on Resume: 

• Service Communication (Soft Skills)
• Waiting Room Management (Hard Skills)
• Appointment Scheduling (Hard Skills)
• Client Engagement (Soft Skills)
• Patient Communication (Soft Skills)
• Client Outreach (Soft Skills)
• Insurance Billing (Hard Skills)
• Schedule Organization (Hard Skills)