Job Summary: 

• Promote exceptional quality service on behalf of the Firm through quick, courteous and efficient phone answering and processing of calls.
• Updates/maintains daily attendance/location schedules for staff
• Update/maintain master phone lists for all locations
• Receives/sorts/disburses incoming mail
• Track/scan and upload Accounts Payable and Accounts Receivable invoices and statements into virtual file room
• Receives and routes all incoming fax communications upon arrival
• Maintain/replenish postage meter
• Order all necessary office and kitchen supplies to maintain a sufficient inventory of supplies
• Maintain kitchen and conference rooms including snack stations on two floors
• Maintain conference room calendars

Skills on Resume: 

• Phone Etiquette (Soft Skills)
• Scheduling (Hard Skills)
• Document Management (Hard Skills)
• AP/AR Processing (Hard Skills)
• Mail Distribution (Hard Skills)
• Inventory Control (Hard Skills)
• Facility Maintenance (Hard Skills)
• Calendar Management (Hard Skills)

Job Summary: 

• Check-in guests to the Home Office
• Inform employees of their guests’ arrival
• Ensure all security protocols are followed
• Answer calls to the main switchboard and transfer calls to correct contact or respond to questions from callers
• Act as Meeting Room administrator
• Recommend improved processes and structure for Reception and Switchboard that are in the best interest of guests and callers
• Provide exceptional customer service
• Oversee meeting room management
• Ensure all are clean and well-maintained (involves randomly checking rooms to ensure equipment functions, they are clean and contain the correct number of chairs)
• Maintain manuals and ensure messaging is consistent will all external communications

Skills on Resume: 

• Guest Check-in (Hard Skills)
• Security Protocols (Hard Skills)
• Switchboard Operation (Hard Skills)
• Meeting Room Administration (Hard Skills)
• Process Improvement (Soft Skills)
• Customer Service (Soft Skills)
• Meeting Room Oversight (Hard Skills)
• Communication Management (Hard Skills)

Job Summary: 

• In the event of a crisis, ensure message is consistent with External Communications and that proper protocols are being followed
• Administer contractor and visitor screening
• Administer security access systems to provisioning access to contractors and employees alike.
• Manage visitors using visitor management software, coordinate visitor connecting with their host, respond to ServiceNow requests
• Monitor CCTV Surveillance system and CCURE Alarms and respond accordingly.
• Act as the first point of contact in this customer-facing role
• Address and escalate customers and members of the public complaints.
• Work closely with EAs, Executive Concierge, and physical security team members to deliver seamless visitor management delivery.
• Fill in and provide back up to the executive concierge role.

Skills on Resume: 

• Crisis Communication (Soft Skills)
• Visitor Screening (Hard Skills)
• Access Management (Hard Skills)
• Visitor Software (Hard Skills)
• CCTV Monitoring (Hard Skills)
• Customer Service (Soft Skills)
• Complaint Handling (Soft Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Supervise the day-to-day operation of guest registration and the checkout process.
• Coordinating scheduling and delegating assignments to Front Office team members.
• Coordinating room inventory daily through blocking rooms efficiently and continuously monitoring room status and overbook levels.
• Answering and providing resolution to post-stay billing questions.
• Disseminating information daily to team members throughout the Department.
• Assisting in establishing and executing a daily sell strategy.
• Onboarding and providing continuous training to employees in all areas of the Department.
• Ensuring excellent guest services through resolving guest opportunities promptly and executing special requests.
• Contact field consultants to ensure successful onboarding, as part of the engagement and retention initiatives.
• Plan and assist in coordinating HR-related events.

Skills on Resume: 

• Registration Management (Hard Skills)
• Team Coordination (Soft Skills)
• Room Inventory (Hard Skills)
• Billing Resolution (Hard Skills)
• Information Sharing (Soft Skills)
• Sales Strategy (Hard Skills)
• Employee Training (Soft Skills)
• Guest Service (Soft Skills)

Job Summary: 

• Efficient patient check-in/out, while providing excellent customer service.
• Review patient accounts before appointment and communicate essential information upon check-in
• Verify that new-patient forms have been completed accurately while maintaining the confidentiality of information.
• Answer telephone and schedule patients ensuring a smooth experience.
• Timely follow-up on patient emails and voicemails.
• Maintain detailed notes in appropriate systems for all patient phone calls.
• Maintain an organized front desk throughout each day, during phone calls and other patient interactions.
• Communicate with patients to answer any questions or resolve any issues with treatment or customer service.
• Wipe down conference rooms after each meeting.
• Assist with HR projects.

Skills on Resume: 

• Check-in/Out (Hard Skills)
• Account Review (Hard Skills)
• Form Verification (Hard Skills)
• Scheduling (Hard Skills)
• Follow-up (Hard Skills)
• Record Keeping (Hard Skills)
• Desk Organization (Soft Skills)
• Customer Service (Soft Skills)

Job Summary: 

• Provide administrator support to a team of Project Managers and Senior Project Managers, including project
• Coordination, document development and control, financial services, and communication for multiple ongoing projects.
• Analyse data, perform data entry, and build reports for internal and external stakeholders.
• Oversee and manage project filing and documentation.
• Manage project information transfer logging, tracking control, and project team time.
• Distribute all incoming project documentation.
• Assemble presentations and prepare reports.
• Continuously improve and develop project management-related skills and capabilities.
• Perform routine receptionist functions such as answering telephones, greeting visitors, and maintaining sign-in logs and visitor badges
• Format resumes for recruiters.

Skills on Resume: 

• Project Coordination (Hard Skills)
• Data Analysis (Hard Skills)
• Document Management (Hard Skills)
• Information Transfer (Hard Skills)
• Presentation Preparation (Hard Skills)
• Skill Development (Soft Skills)
• Reception Duties (Soft Skills)
• Resume Formatting (Hard Skills)

Job Summary: 

• Answer front desk phone, transfer calls, etc.
• Greet guests, escort them to the interview room, or allow them to the waiting area, and get them water/coffee.
• Signature/Sign for deliveries - UPS, Federal Express.
• Retrieve, sort, and deliver postal mail and small packages.
• Update and distribute an accurate Internal Phone List.
• Monitor and create Holiday announcements and plan and distribute announcements and early dismissal.
• Inventory and order office supplies, coffee, and cleaning supplies (weekly).
• Point of contact (POC) for office supply vendors.
• Enters data into a variety of administrative computer systems.
• Establishes and maintains records and files following regulations and performs general administrative duties.
• Performs general clerical support functions including photocopying, scanning, delivering items, filing, and assembling notebooks with tabs.
• Assists with closed case filing, inventory, restocking supply areas, and escorting vendors.

Skills on Resume: 

• Phone Management (Hard Skills)
• Guest Greeting (Soft Skills)
• Delivery Handling (Hard Skills)
• Mail Sorting (Hard Skills)
• Phone List Management (Hard Skills)
• Announcement Planning (Soft Skills)
• Inventory Management (Hard Skills)
• Clerical Support (Hard Skills)

Job Summary: 

• Main receptionist using multi-line phones
• Greeting clients and vendors
• Take responsibility for building maintenance liaison
• Ordering office supplies and taking inventory
• Troubleshoot copier/plotter issues
• Setting up new hire welcome kits and handbooks
• Setting up workstations (non-IT) and clearing out unused workstations
• Maintaining conference room reservations and conference room upkeep
• Take responsibility for filing and copying
• Handle miscellaneous projects.

Skills on Resume: 

• Phone Management (Hard Skills)
• Client Greeting (Soft Skills)
• Maintenance Liaison (Soft Skills)
• Inventory Control (Hard Skills)
• Equipment Troubleshooting (Hard Skills)
• Onboarding Support (Hard Skills)
• Workspace Setup (Hard Skills)
• Room Management (Hard Skills)

Job Summary: 

• Keep the front reception desk area
• Oversee the hotel front desk operations and the front desk staff
• Maintain front desk coverage schedule
• Organize the front desk area, oversee all front desk functions and supervise the front desk services
• Manage the front desk activities and maintain the front desk/office area
• Supervise the front desk function
• Maintain cleanliness of the front desk area
• Organize and maintain all front desk files
• Help work the front desk answering phones, administrative work
• Keep information at the front desk
• Maintain and update a front desk handbook outlining the duties and responsibilities of the front desk
• Maintain cleanliness and organization of back office, front desk, and front desk closet

Skills on Resume: 

• Desk Management (Hard Skills)
• Desk Supervision (Soft Skills)
• Scheduling (Hard Skills)
• Organization (Hard Skills)
• Administrative Support (Hard Skills)
• File Management (Hard Skills)
• Cleanliness Maintenance (Hard Skills)
• Handbook Management (Hard Skills)

Job Summary: 

• Open and close the Front Desk Reception area.
• Greet guests promptly and professionally.
• Keep the supervisor informed as to what is happening within areas of responsibility.
• Greet callers promptly and professionally. 
• Forward calls to the appropriate voice mail extension or take messages.
• Immediately notify the appropriate party. 
• Messages should include full name, company, and telephone number (with area code).
• Maintains security by following procedures, monitoring logbooks, and issuing badges.
• Organize and deliver incoming mail and packages to various Home Office departments (non-merchandise).
• Review, approve, and manage all incoming meeting requests for designated conference rooms.
• Maintain good housekeeping standards for assigned areas, including ordering supplies and asking for appropriate assistance to keep a clean and polished appearance for other employees.

Skills on Resume: 

• Reception Management (Hard Skills)
• Guest Greeting (Soft Skills)
• Supervisor Communication (Soft Skills)
• Call Handling (Soft Skills)
• Security Protocols (Hard Skills)
• Mail Delivery (Hard Skills)
• Meeting Management (Hard Skills)
• Housekeeping (Hard Skills)

Job Summary: 

• Coordinate with IT to ensure phone lines and messages are properly managed and service outages are reported immediately
• Maintain postage meter, including daily changing of postage date, processing business mail with appropriate postage, and daily recording of ascending/descending postage.
• Separate, staple, and mail checks for the Accounting Department.
• Keep current the employee directory board as directed by Management or the Human Resource Department.
• Perform other duties as assigned by the Assistant Controller–General Ledger.
• Report facilities issues through service channels.
• Report kitchen issues to the contracted service vendor.
• Assist with processing daily FedEx packages.
• Assist with food and beverage orders
• Assist Home Office with miscellaneous projects

Skills on Resume: 

• IT Coordination (Hard Skills)
• Postage Meter Management (Hard Skills)
• Check Mailing (Hard Skills)
• Directory Management (Hard Skills)
• Facilities Reporting (Hard Skills)
• Vendor Coordination (Hard Skills)
• Package Processing (Hard Skills)
• Project Assistance (Soft Skills)

Job Summary: 

• Greets all persons entering the clinic in a friendly manner and immediately determines the nature of their visit
• Check-in patients for their visits and collect co-pays at the time of check-in.
• Schedules all new patients and follow-up appointments and updates appointments/schedules when needed.
• Notify therapy staff of the arrival of patients once they are checked in and schedule new and additional appointments with patients to ensure a full treatment schedule.
• Operate a single-line phone system to answer, screen, route calls, provide information to callers, take messages, and schedule appointments
• Retrieves phone messages from the voicemail system at the beginning of the work day and periodically throughout the shift
• Routes these appropriately
• Makes calls to all new patients to remind them of upcoming appointments and what to bring/what to expect.
• Provide patients with intake instructions as well as copies of office policies and legally required documents
• Maintains each patient’s hard copy and electronic medical record.
• Maintains employee hard copy records as instructed by the Office Administrator.
• Operates a copier, fax machine, scanner, and printer

Skills on Resume: 

• Patient Check-in (Hard Skills)
• Appointment Scheduling (Hard Skills)
• Phone System Operation (Hard Skills)
• Message Routing (Hard Skills)
• Patient Communication (Soft Skills)
• Record Maintenance (Hard Skills)
• Office Equipment Operation (Hard Skills)
• Document Distribution (Hard Skills)

Job Summary: 

• Greet guests who visit, determine the nature and purpose of the visit, notify appropriate staff, and direct the person as appropriate
• Communicate with staff, guests, and other individuals to answer questions
• Administer various enrollment examinations
• Serve as a resource to students, staff, faculty, and management
• Answer high volume of incoming calls, screen and forward calls, provide information and/or take messages.
• Relay either written and/or verbal messages
• Check-in guests and schedule appointments
• Greet patients and direct them to treatment rooms.
• Maintain patient medical records up-to-date.
• Obtain insurance information (Private, Auto, Worker's Comp and Personal Injuries) from patients, process patient billings, and collect payments.
• Collect and maintain patient health, demographics, insurance, insurance forms, work forms, and financial information.

Skills on Resume: 

• Guest Greeting (Soft Skills)
• Communication (Soft Skills)
• Enrollment Administration (Hard Skills)
• Resource Management (Soft Skills)
• Call Handling (Hard Skills)
• Message Relay (Hard Skills)
• Appointment Scheduling (Hard Skills)
• Patient Record Maintenance (Hard Skills)

Job Summary: 

• Building maintenance liaison issues maintenance tickets, and confirms issues are resolved
• Reconciles courier invoices and enters expenses into time and billing system
• Prepares overnight express packages and maintains accurate tracking log
• Coordinate conference calls and video-conferences
• Provide administrative support with copying, scanning, printing, and scanning
• Assist with inventory if necessary
• Write out tickets for any appointments added on after printing is done
• Balance cash drawer between shift changes
• Properly complete daily tally sheet and all closeout paperwork and close out cash register
• Assisting on special projects

Skills on Resume: 

• Maintenance Liaison (Soft Skills)
• Invoice Reconciliation (Hard Skills)
• Package Preparation (Hard Skills)
• Conference Coordination (Hard Skills)
• Administrative Support (Hard Skills)
• Inventory Assistance (Hard Skills)
• Ticket Management (Hard Skills)
• Cash Handling (Hard Skills)

Job Summary: 

• Receive and quickly process inbound telephone communication
• Greet visitors and point them in the right direction, answer inquiries, and create a welcoming environment
• Prioritize critical and urgent tasks in a logical and efficient manner
• Organizing business events and business meetings
• Maintain files, records, mailings, and reports as directed
• Types of correspondences and other materials
• Simple translations as well as other administrative tasks by order of head office
• Oversees distribution of communications (faxes, phone messages) to the appropriate individual
• Daily computer data entry, and provide admin support as assigned by the Office Administrator.
• Responsible for keeping the reception and waiting area neat, maintaining the coffee station, ensuring the play area is clean and orderly, ordering clinical supplies, and other duties as directed by the Office

Skills on Resume: 

• Phone Communication (Hard Skills)
• Visitor Greeting (Soft Skills)
• Task Prioritization (Soft Skills)
• Event Organization (Hard Skills)
• Record Keeping (Hard Skills)
• Correspondence Typing (Hard Skills)
• Translation (Hard Skills)
• Reception Area Management (Hard Skills)