• Present a warm, welcoming experience for patients, whether in person or on the telephone, to create a positive impression
• Answer queries from existing patients and prospective patients
• Maintain the patient flow during clinic hours and ensure patient privacy maintained
• Collect co-payment and/or cosmetic money
• Schedule patient appointments and testing, and ensure that patients are properly checked in
• Filing, data entry, and maintaining both physical and virtual records in an organized manner
• Placing, routing, and receiving calls within a busy office
• Aware of signs of a medical emergency and must respond appropriately.

Skills: Customer Service, Patient Communication, Scheduling, Patient Flow, Data Entry, Cash Handling, Phone Management, Emergency Response

• Upbeat when answering the phones
• Greet clients enthusiastically
• Direct clients and make them feel comfortable before the service
• Accurately take appointments and utilize an appointment booking system
• Encourage "add-on" services at the time of booking
• When necessary, assist clients in the selection of retail products
• Understand and utilize appropriate sales techniques
• Manage product displays in the lobby
• Assist client in all checking-out procedures- payment, product needs, pre-booking
• Manage salon email throughout the day by answering and processing
• Handle special orders for clients

Skills: Phone Etiquette, Client Greeting, Appointment Booking, Upselling, Product Selection, Sales Techniques, Display Management, Checkout Assistance

• Answer calls professionally, promptly, and correctly route calls to appropriate personnel or departments.
• Transfer calls to voicemail or document call details when appropriate personnel is unavailable.
• Retrieve messages from email (general mailbox) and forward them to appropriate personnel.
• Answer questions about the organization and provide callers with addresses, directions, and other general information.
• Greet on-site visitors, determine the nature of business, and announce visitors to appropriate personnel.
• Notify employees of their deliveries (lunch, packages, etc.).
• Monitor visitor access and issue visitor badges.
• Accept and sign for incoming packages, notify appropriate personnel of incoming packages, and organize outgoing packages.
• Create shipping labels and enter data to update spreadsheets in Excel.
• Order and maintain all office supplies.

Skills: Call Handling, Message Retrieval, Information Provision, Visitor Reception, Package Notification, Visitor Access Management, Shipping & Labeling, Office Supply Management

• Provide direct assistance to the HR Leader in carrying out recruitment administrative tasks 
• Posting job advertisements, collecting resumes, searching for applicants 
• Managing early-stage communication with applicants, managing interview logistics, conducting reference checks 
• Drafting or editing offer letters, and supporting the HR Leader with the management of onboarding logistics.
• Manage, organize, and update HR Files while maintaining the highest level of confidentiality of personal and sensitive information.
• Actively support the HR department in various additional projects that move the company forward.
• Manage all the front desk activities including answering and directing company phone calls
• Meeting & greeting company guests and clients, managing the guest logbook, and preparing meeting rooms.
• Arranging courier pickups and deliveries for various company departments
• Checking the company mailbox, and coordinating lunches from time to time.
• Managing the housekeeping of the printer and supply room, meeting rooms, and main kitchen, and the timely restocking of their supplies (Cleaning Materials, Coffee, Tea, Water, Office Supplies, etc.).
• Provide secretarial assistance to the Executive Team, ranging from scheduling travel and accommodations to proofing company communications and notices.

Skills: Recruitment Support, Interview Coordination, HR Documentation, Onboarding, Confidentiality, HR Projects, Front Desk, Executive Support

• Consistently demonstrates a commitment to customer service excellence in all interactions with patients, family members, visitors, and other staff that are consistent with Service Excellence performance standards.
• Continually participates in building and maintaining positive working relationships through effective communication, performance improvement, and teamwork efforts.
• Clearly and effectively communicate (including reading, writing, and speaking) to all patients, family members, visitors, and other staff members with the expectation that each employee within the context of their specific job duties can read, interpret, understand
• Communicate clearly and effectively to ensure proper understanding, all written/verbal communication is followed and information is shared appropriately.
• Demonstrate, maintain, and uphold expectations outlined in the organizational Code of Conduct and Compliance Program.
• Actively participate in the safety programs of the organization by identifying potential risks and promoting patient safety as well as environmental safety.
• Accomplish individual and team goals and objectives established by the supervisor based on prior performance evaluation.
• Maintain reception area, large conference room, training room, and kitchen areas.
• Pick up, sort, stamp, and file mail.
• Assist with the coordination of company employee events and various projects.

Skills: Customer Service, Teamwork, Effective Communication, Compliance, Patient Safety, Goal Achievement, Office Organization, Event Coordination

• Strong incoming phone call management abilities
• Excellent written, verbal, and social communication skills
• Experience working in Receptionist Duties
• Foundational knowledge in Onboarding
• Experience working with Administrative Assistance
• Strong organizational and multitasking abilities
• Proficient in handling customer inquiries and managing client expectations
• Time management skills and the ability to prioritize tasks effectively
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Ability to maintain confidentiality and handle sensitive information

Qualifications: BA in Tourism Management with 1 year of Experience

• Previous administrative work experience
• Excellent verbal and written communication skills
• Expertise in customer information files
• Real estate leasing experience
• Comprehensive knowledge of email
• Incoming phone call management skills with proficiency in managing multi-line phone systems
• Ability to use conflict resolution skills with residents
• Knowledge of office management systems and procedures
• Strong interpersonal skills and the ability to work with a variety of personalities
• Proficient in Microsoft Office Suite and Office software
• Ability to maintain a professional and welcoming atmosphere at the front desk

Qualifications: BA in Business Administration with 3 years of Experience

• Must have proven administrative experience
• Phone system work experience
• Proven ability to assist and interact with clients in a professional and friendly manner.
• Experience with calendar management and coordinating meetings.
• Must be organized, detail-oriented, and hard-working
• Must be a team player as well as a self-starter with strong written and verbal communication skills
• Ability to handle difficult situations calmly and professionally.
• The ability to multitask in a fast-paced environment
• Excellent interpersonal skills
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook

Qualifications: BA in Communication Studies with 2 years of Experience

• Foundational knowledge of Prospective Tenants
• Demonstrated knowledge of ordering office supplies and equipment
• Strong familiarity with Prospective Tenants
• Answering Inbound Calls experience
• Experience with Guided Tours
• Solid understanding of Property Management Company
• Adeptness in Maintain Office Supplies
• Excellent phone etiquette and ability to establish rapport with diverse clientele
• Excellent verbal, written, and social skills
• Customer service excellence with a focus on client satisfaction
• Experience with virtual meeting coordination and tech support

Qualifications: BA in Public Relations with 4 years of Experience

• Working knowledge of medical insurance plans and types of coverage provided.
• Experience in a public or private ambulatory care setting
• Working knowledge of the Medical Specialty Suites.
• Understanding of basic medical terminology, billing, and coding.
• Working knowledge of MCCS system and SYSM Communication systems to complete online transactions, including appointment scheduling, procedure scheduling, the encounter system, hospital lab results, and medical reports.
• Skill in monitoring complex clinician appointment schedules.
• Able to elicit salient clinical information such as presenting complaints from patients and referring professionals, and make appropriate assignments based on established guidelines.
• Ability to triage patient issues to achieve resolutions.
• Skill in operating a microcomputer including word-processing software
• The ability to enter and maintain accurate patient appointments and schedules utilizing an online computer database system.
• Spanish speaking skills.
• Hold Six Sigma/LEAN certification.

Qualifications: BA in Hospitality Management with 5 years of Experience