• Keep the front reception desk area, and oversee the hotel front desk operations and the front desk staff
• Maintain front desk coverage schedule
• Organize the front desk area and oversee all front desk functions
• Supervise the front desk services and manage the front desk activities
• Supervising the front desk function
• Maintain the cleanliness of the front desk area
• Organize and maintain all front desk files
• Help work the front desk answering phones, administrative work
• Keep information at the front desk
• Maintain and update a front desk handbook outlining the duties and responsibilities of the front desk
• Maintain cleanliness and organization of back office, front desk, and front desk closet
• Manage the front desk of a bustling office
• Run front desk operation as well as process
• Assist management with implementing new front desk standards

Skills: Front Desk Operations Management, Staff Supervision, Front Desk Scheduling, Administrative Support, Front Desk Organization, File Management, Customer Service, Process Improvement

• Professionally receive incoming internal and external phone calls and direct them appropriately.
• Professionally represent customers at all times in appearance and demeanor.
• Professionally interact with customers' guests, answering questions and ensuring they reach the appropriate destinations.
• Carries out administrative tasks such as scanning, filing, and completing paperwork.
• Follow department policies and procedures to complete work to expected standards and set deadlines.
• Maintain confidentiality on all privileged and/or protected information.
• Know how to handle emergencies and procedures (weather, accidents, unwelcomed visitors)
• Bring awareness of any issues with completing assigned work to the site manager.
• Perform light janitorial duties to keep a clean workstation.
• Learn and use all tools needed to complete daily job functions.
• Give site tours if requested.
• Know the location and its amenities (bathrooms, conference rooms, sales, etc).
• Know the customer's company background as well as Van Ausdall's company background.

Skills: Accommodations, Phone Etiquette, Customer Service, Administration, Policy Adherence, Confidentiality, Emergency Response, Cleanliness

• Enthusiastically check in customers using OPERA computer programs and equipment and provide guests with directions to their room
• Work closely with the Management team, Catering, and Conference Planning to ensure proper communication is effective to all shifts of ongoing happenings.
• Inform customers of all on-site amenities and any relevant information that is needed to use them
• Handle and resolve guest complaints
• Invoice and bill guests for their stay and services used
• Communicate with guests to better understand their individual needs to provide them with the best service possible
• Communicate with the booking, housekeeping, and maintenance departments to ensure prompt responses to guests' needs.
• Make reservations or appointments for guests who want to avail themselves of local entertainment and suggest on-site and local venues.
• Maintain constant communication with guests in advance of weddings, corporate retreats, and other in-house events to ensure we're prepared for them.

Skills: Customer Check-In, Team Collaboration, Guest Communication, Complaint Resolution, Invoicing, Guest Needs Assessment, Cross-Department Communication, Reservation Management

• Making sure to provide superb patient care from the moment the person walks through the door
• Ensuring constant employee presence at the front desk
• Engaging patients to create a positive experience
• Managing rewards programs, collecting consent forms/administrative duties, reducing wait times
• Answer the phone in a friendly and helpful manner with outstanding telephone manner
• Accounting and money handling.
• Maintains proper office opening and closing procedures.
• Responsible for ensuring that all duties are correctly performed, invoicing/POS, scheduling appointments, maintaining accurate patient documentation in PN, and managing patient referrals
• Making sure the front office space is clean, presentable, and stocked at all times
• Reports to the Front Office Manager to ensure the office has plenty of supplies or that supplies are ordered.

Skills: Patient Care, Employee Supervision, Patient Engagement, Administrative Support, Telephone Etiquette, Accounting, Office Procedures, Supply Management

• Answer and manage incoming calls, follow up with voicemails, or give messages to the appropriate person.
• Monitor and answer emails throughout the day, obtaining and requesting records from other dental offices.
• Schedule and confirm appointments with patients and fill cancellations and no-shows in the patient schedule.
• Greet all patients enthusiastically when arriving, gather all personal/insurance information, and administer all necessary paperwork to create and maintain patient records.
• Obtain benefit information from patients' insurance providers to ensure coverage and payment. 
• Check on all rejected claims and follow up with claim status inquiries via phone calls.
• Review pre-treatment estimates from insurance companies, call patients to schedule and review pre-treatment estimates, or send patients letters with that information.
• See that the front desk is covered at all times and maintain the appearance of the reception area.
• Assist Office Manager in consults on treatment plans, insurance coverage, copays, and deductibles, and consult with patients on all financial obligations to ensure payment at the time of service.
• Check patients out at the end of their visit and collect any payment due.

Skills: Call Management, Email Monitoring, Appointment Scheduling, Patient Greeting, Insurance Verification, Claims Follow-Up, Pre-Treatment Estimates, Financial Consultation

• Experience working in a customer service role (Customer Service, Call Center, Receptionist)
• Thrives in a fast-paced environment
• Detailed, but can work with a sense of urgency while providing exceptional customer service
• Enjoys problem-solving to provide guests and customers with a premier experience
• Proven ability to manage schedules, appointments, and correspondence effectively.
• Ability to handle complaints and issues efficiently while maintaining a professional and friendly demeanor.
• Maintain a clean and professional appearance while interacting with guests.
• Reliable and flexible to resort schedule needs, including days, nights, weekends, holidays, and peak times
• Able to learn to work with and handle a variety of sizes and breeds of dogs
• Ability to receive instructions and remain adaptive to change and training material

Qualifications: BA in Hospitality Management with 1 year of Experience

• Prior experience in a similar role
• Four-star hotel or hospitality experience
• Experience with CRM software to maintain guest profiles and preferences.
• Experience handling payments, issuing invoices, and maintaining financial accuracy.
• Ability to use POS systems for processing transactions smoothly.
• Strong organizational and time management skills
• Excellent verbal and written communication skills
• Beginner - Intermediate level skills in MS Office
• Exceptional customer service skills
• Ability to multi-task and work well in a team environment
• Ability to foster relationships outside of the Reception team

Qualifications: BA in Marketing with 2 years of Experience

• Experience working in a customer service and/or hospitality role
• Care deeply about ensuring positive client interactions and experiences
• Be proud of the team and workspace you’re a part of, exemplified through a well-maintained, sparkly clinic
• Pay attention to every detail, small or big. 
• Be passionate about the work we do and the services we offer and can communicate the long-term value to clients
• Thrive in a fast-paced environment
• Be innately curious, always seeking to solve problems, answer questions, and better the work product
• Show up as your authentic self day in and day out, making your voice heard
• Prioritize your own physical and mental health so you can show up as the best version in the workplace

Qualifications: BA in Business Administration with 1 year of Experience

• Experience with hotel property management software or booking systems like Opera, ResNexus, or Checkmate.
• Proficient in handling cash transactions, credit card processing, and billing.
•  Proficient in using scheduling tools to manage appointments and reservations.
• Excellent general math skills.
• Must be able to handle multiple tasks with strong attention to detail.
• Must be able to work independently and prioritize daily workload.
• Strong customer service skills with written and verbal communication skills.
• Must be able to handle pressure and deadlines related to the job and be able to respond to customers who may be upset.
• Strong internal/external customer relation skills with the ability to communicate effectively with all levels of management, associates, members, and other stakeholders.
• Must be able to work various holidays and weekends.
• Working knowledge of Microsoft Applications.

Qualifications: BA in Public Relations with 3 years of Experience

• Knowledge of Microsoft Suite (i.e., Office, Word, Excel)
• Experience working in customer service
• Ability to handle customer complaints, resolve disputes, and ensure satisfaction.
• Experience with specific systems like Micros, FOSSE, or HMS.
• Knowledge of processing transactions, balancing cash drawers, and handling invoices.
• The ability to manage customer inquiries and requests via email and other digital channels.
• Strong written and oral communication skills
• Strong organization and attention to detail
• Skilled in managing multiple phone lines, transferring calls, and handling inquiries effectively.
• High level of accuracy in entering and updating customer information into databases or systems.

Qualifications: BA in Health Administration with 2 years of Experience