FRONT DESK ATTENDANT RESUME EXAMPLE
Published: Mar 20, 2025 – The Front Desk Attendant ensures efficient operations by handling phone calls professionally, processing payments accurately, and maintaining a clean and organized workspace. This responsibility includes completing incident reports, adhering to opening and closing procedures, and following proper protocols for timekeeping and shift changes. Compliance with company policies, participation in staff meetings, and directing customer inquiries to the appropriate personnel maintain smooth front desk operations.
Tips for Front Desk Attendant Skills and Responsibilities on a Resume
1. Front Desk Attendant, Maple Ridge Resort, Asheville, NC
Job Summary:
- Greet members by name and create a great first impression of the club
- Check-in members and guests to the club
- Act as liaison between current and prospective members and the Membership Department
- Answer incoming calls professionally
- Field all member questions, concerns, and complaints
- Provide additional support to the Membership Experience Manager
- Perform opening and closing functions regarding the front desk
- Take payment and ensure the cash drawer is balanced at the start and end of the shift
- Attend all required department and club staff meetings
- Provide a clean, safe, and healthy environment for members, guests, and co-workers
Skills on Resume:
- Customer Service (Soft Skills)
- Communication (Soft Skills)
- Time Management (Soft Skills)
- Cash Handling (Hard Skills)
- Conflict Resolution (Soft Skills)
- Organization (Soft Skills)
- Attention to Detail (Soft Skills)
- Professionalism (Soft Skills)
2. Front Desk Attendant, Harbor View Hotel, Newport, RI
Job Summary:
- Maintain and enforce the safety of members and guests.
- Prompt arrival for shift (recommended arriving 10 minutes before the shift)
- Dress according to club policy to present a conservative and professional look.
- Attend to the needs of members and guests, providing excellent and friendly customer service by
- Checking in all who enter the club, greeting them by name with a smile, and taking pictures if needed
- Maintain an adequate supply of towels
- Assist members with equipment usage
- Schedule tanning, massage, and assessment appointments
- Ringing in purchases for clothing, tanning, programs, and miscellaneous. items
- Provide answers to general questions from members and guests and or seek out an answer in a prompt manner
Skills on Resume:
- Safety Management (Hard Skills)
- Punctuality (Soft Skills)
- Professional Appearance (Soft Skills)
- Customer Service (Soft Skills)
- Inventory Management (Hard Skills)
- Equipment Knowledge (Hard Skills)
- Scheduling (Hard Skills)
- Sales and Cashiering (Hard Skills)
3. Front Desk Attendant, Greenfield Inn, Spokane, WA
Job Summary:
- Learn and use the telephone properly and only for business purposes.
- Charge and collect the correct fees for all payments and purchases.
- Complete appropriate paperwork accurately for incident reports and equipment repairs.
- Maintain a clean front desk area and work cooperatively with co-workers to complete various cleaning lists.
- Follow opening and closing procedures (no before or after-hours workouts)
- Follow procedures for drawer reconciliation on every shift.
- Avoid absenteeism and follow department protocol for time off, shift changes, and illness.
- Follow proper procedure for clocking in and out for all shifts.
- Follow the “Chain of Command” by referring all tours, membership sign-ups, cancellations, account change forms, and billing problems to the appropriate person.
- Attend all staff meetings and read Spike at the beginning of every shift
- Adhere to all policies and procedures as specified by the Employee Handbook.
Skills on Resume:
- Telephone Etiquette (Soft Skills)
- Payment Processing (Hard Skills)
- Documentation (Hard Skills)
- Cleanliness and Organization (Soft Skills)
- Procedure Compliance (Soft Skills)
- Attendance and Punctuality (Soft Skills)
- Timekeeping (Hard Skills)
- Policy Adherence (Soft Skills)
4. Front Desk Attendant, Lakeside Suites, Madison, WI
Job Summary:
- Manage all the clients and day-to-day operations of the co-working center
- Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization
- Act as a team lead for the housekeeping, cafe, and other support functions
- Manage Sales and ensure full occupancy at the center
- Create a welcoming and collaborative environment for the members through events and building relationships between members
- Help with social media operations and client engagement/interaction
- Answer telephone calls, screen, and direct calls.
- Meet and greet guests and provide an excellent customer experience.
- Accompany guests to the aircraft.
- Build and maintain customer relationships via phone, email, and personal interaction.
- Tidy and maintain the reception area.
- Direct persons to the correct destination in the building.
- Organize meetings and schedule appointments.
Skills on Resume:
- Operations Management (Hard Skills)
- Communication (Soft Skills)
- Leadership (Soft Skills)
- Sales Management (Hard Skills)
- Event Planning (Hard Skills)
- Social Media Management (Hard Skills)
- Customer Service (Soft Skills)
- Scheduling (Hard Skills)