Job Summary:

• Leads the hotel’s day-to-day operation to ensure successful delivery of service standards to meet and exceed guest expectations
• Execute all operational and strategic initiatives that have been discussed, providing feedback and alternatives
• Preparation of strategic business plans for the hotel, specifically pertaining to Operations
• Responsible for championing the Quality initiatives and service standards to obtain pinnacle ratings in Forbes, Triple A, MOQA and LQE, as well as LRA Responsible for guest Satisfaction Surveys
• Responsible for championing the Hotel’s safe and sound program (FLHSS) and the preparation for the annual safety audit, which is conducted by third parties engaged by MOHG
• Serve as Lead Point Person for the Hotel on projects such a room renovations, restaurant rebranding
• Partners with EXCO and General Manager to formulate and implement budget strategy for the Hotel and drive for successful financial results on a monthly basis
• Plays a lead role in the establishment and management of a CAPEX plan and budget.
• Leads the Hotel’s Risk Management Team
• Responsible for the formulation and implementation of the hotel's involvement in the local community
• Development of lower and middle management executives through coaching, mentoring and general communications. 
• Use the Balanced Score Card and other appraisal formats as tools for goals and target settings and to engage in feedback
• Accountable for public relations activities
• Create opportunities, promotions and happenings regularly to keep the hotel visible to customers
• Establishing advertising and promotional materials

Skills on Resume:

• Operations Management (Hard Skills)
• Strategic Planning (Hard Skills)
• Quality Compliance (Hard Skills)
• Risk Management (Hard Skills)
• Financial Management (Hard Skills)
• Project Leadership (Hard Skills)
• Team Development (Soft Skills)
• Public Relations (Soft Skills)

Job Summary:

• Coordinate the operations and day-to-day running of the hotel, outside terrace on the slopes, snack-bar and restaurant
• Supervise the elaboration of menus with the head cook
• Ensure customer satisfaction
• Guarantee health and safety compliance
• Participate in the recruitment of the team
• Managing the team (approx. 15 team members), organizing the shifts
• Focus management on communication and the autonomy of the departments
• Responsible for collaboration with the head office, monitoring and following up on the budget
• Manage purchases, relations with suppliers and follow up invoicing
• Implement actions to develop the establishment's turnover and profitability

Skills on Resume:

• Operations Coordination (Hard Skills)
• Menu Supervision (Hard Skills)
• Customer Satisfaction (Soft Skills)
• Health Compliance (Hard Skills)
• Team Recruitment (Hard Skills)
• Shift Management (Hard Skills)
• Department Communication (Soft Skills)
• Budget Monitoring (Hard Skills)

Job Summary:

• Establish, implement and maintain accountability for standard operating procedures, company policies, specifications, programs and initiatives relating to all revenues within the property
• Elevate guest experience in all operations, ensuring effective training
• Work collaboratively with department heads, conducting weekly staff meetings, ensuring that all scheduled meetings take place
• Ensuring the cleanliness and maintenance of the physical property through inspections and preventative maintenance programs with department heads
• Work with building partners to ensure a top-notch guest experience (Restaurant and Gym)
• Keep property up to date with all fire code and applicable city inspections
• Greet guests and offer assistance in the public areas during peak times
• Plan, collaborate and implement sales strategies and communication plans as directed by the Corporate team
• Identify and monitor market changes and trends with the property's comp set and implement related improvements and efficiencies within the hotel
• Monitor budgets versus actual results, report variances to leadership and take all necessary corrective actions to address variances.

Skills on Resume:

• SOP Management (Hard Skills)
• Guest Experience (Soft Skills)
• Staff Collaboration (Soft Skills)
• Property Maintenance (Hard Skills)
• Compliance Management (Hard Skills)
• Guest Assistance (Soft Skills)
• Sales Strategy (Hard Skills)
• Market Monitoring (Hard Skills)

Job Summary:

• Ensure excellence in day-to-day financial accounting, reporting, analytical and planning functions, as well as the integration of best practices within the property
• Ensure timely and accurate financial reporting, forecasting and communication as designated by the Corporate office
• Develop effective training programs/materials utilizing a variety of media, modify programs, and maintain responsibility for the timely and effective training of all associates in the property.
• Oversee all associates within the property, in partnership with the department heads, making sure that company policies and procedures are observed consistently.
• Serve as a coach, mentor, and team builder for the property, in partnership with the Area General Manager or Area Managing Director and Human Resources.
• Perform special projects and other responsibilities. 
• Participate in task force and Corporate assignments.
• Abide by payroll policies, procedures, Meals and Rest Periods policy and OLS Rules of Conduct.
• Responsible for all hotel safety and security procedures, maintaining a secure and safe environment for associates as well as guests.
• Read and abide by all the regulations and rules of conduct stated in the Springboard Team Member Manual

Skills on Resume:

• Financial Management (Hard Skills)
• Financial Reporting (Hard Skills)
• Training Development (Hard Skills)
• Policy Compliance (Hard Skills)
• Team Leadership (Soft Skills)
• Project Management (Hard Skills)
• Safety Awareness (Hard Skills)
• Mentoring (Soft Skills)

Job Summary:

• Promote a clean, safe, healthy and friendly work environment for team members and guests
• Report and direct safety issues to the Safety Committee.
• Assists in hiring, coaching developing hotel team members.
• Ensures that the hotel is staffed with professionals to provide quality service for the guests.
• Inspects guest rooms, public access areas and outside grounds for cleanliness and appearance.
• Maintains current and comprehensive understanding of all laws and regulations.
• Resolves guest concerns, correspondence and considers their suggestions in an effort to provide an experience that exceeds guest expectations.
• Review each department’s weekly payroll to ensure all departments are operating within parameters.
• Review each department’s weekly schedules to make certain proper staffing levels are met.

Skills on Resume:

• Work Environment (Soft Skills)
• Safety Reporting (Hard Skills)
• Team Development (Soft Skills)
• Staffing Management (Hard Skills)
• Facility Inspection (Hard Skills)
• Regulation Knowledge (Hard Skills)
• Guest Relations (Soft Skills)
• Payroll Review (Hard Skills)

Job Summary:

• Initiate and review policies and procedures for the various departments.
• Review and proof each team member's performance appraisal.
• Maintain effective employment practices in the supervision of team members to include hiring, progressive discipline, coaching, training and separations with supervision.
• Resolve any internal or external guest issues or concerns that require or request manager involvement.
• Review all personnel action, request to hire, and internal counseling forms.
• Special projects and assignments are appointed by the Director of Hotel Operations.
• Prepares budget in conjunction with the Hotel Director and is accountable for managing within the annual hotel operating, capital and headcount guidelines.
• Maintains confidentiality and discretion in all areas, including the dissemination of trade secrets, planning and promotional procedures and customer information files.
• Responsible for yield management and maximizing hotel profitability.

Skills on Resume:

• Policy Management (Hard Skills)
• Performance Appraisal (Hard Skills)
• Employment Practices (Hard Skills)
• Issue Resolution (Soft Skills)
• Personnel Actions (Hard Skills)
• Project Assignment (Hard Skills)
• Budget Management (Hard Skills)
• Confidentiality (Soft Skills)

Job Summary:

• Responsible under the supervision of the Director of Hotel Operations, the incumbent, either personally or through subordinates, directs and administers Hotel Operations, ensuring first-class service and accommodations
• Conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, and Golden Nugget and departmental policies and procedures.
• Deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees.
• Responsible for public Areas, Recreation, Spa, Wardrobe, and PBX.
• Maintain excellence in the three pillars of success, including Team Member Satisfaction, Guest Satisfaction, and Financial Performance.
• Monitor and justify expenditures by departments to ensure they meet budgetary guidelines.
• Develop and implement strategies to maximize revenue through all points of sale, including Rooms, Recreation, and the Spa.
• Interviews, hires, schedules, appraises and supervises all directly assigned personnel. 
• Oversees the same for indirect reports.

Skills on Resume:

• Hotel Operations (Hard Skills)
• Regulation Compliance (Hard Skills)
• Guest Service (Soft Skills)
• Public Area Oversight (Hard Skills)
• Team Satisfaction (Soft Skills)
• Expense Monitoring (Hard Skills)
• Revenue Maximization (Hard Skills)
• Staff Supervision (Soft Skills)

Job Summary:

• Enforce compliance with administrative policies, procedures, safety rules and health regulations.
• Ensure appropriate staffing levels to best manage labor costs while maintaining outstanding guest service.
• Recruit, select, train, coach, counsel, recognize and retain direct reports who consistently perform actions and behaviors that reinforce excellence in business operations and guest service.
• Stay abreast of current trends and practices within the area of responsibility and communicate pertinent information to management, peers, direct reports and employees.
• Promote positive public/employee relations at all times.
• Maintain a clean, safe, hazard-free work environment within the area of responsibility.
• Safeguard the confidential information of all employees, department and company records.
• Ensure responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Ensure prompt and discreet notification to senior management and/or the Ethics Hotline of any observation of illegal acts and/or internal ethics violations.

Skills on Resume:

• Policy Compliance (Hard Skills)
• Staffing Management (Hard Skills)
• Team Development (Soft Skills)
• Trend Awareness (Hard Skills)
• Public Relations (Soft Skills)
• Workplace Safety (Hard Skills)
• Confidentiality (Soft Skills)
• Ethics Monitoring (Hard Skills)

Job Summary:

• Responsible for ensuring that the highest levels of hospitality and service are provided to guests. 
• Work directly with department managers to deliver results that contribute to the overall memorable guest experience. 
• Responsible for ensuring that guests' needs are anticipated, met, and exceeded throughout their stay. 
• Responsible for constantly striving to deliver results that enhance the overall success of the resort by working with all areas to deliver exemplary customer service. 
• Reporting directly to the General Manager, the Hotel Manager is responsible for the operating success of the property. 
• Serves as a key player in the organization and implementation of strategic and tactical plans for short- and long-term success.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching.
• Maintain good communication and work relationships in all resort areas.

Skills on Resume:

• Guest Hospitality (Soft Skills)
• Department Collaboration (Soft Skills)
• Guest Anticipation (Soft Skills)
• Customer Service (Soft Skills)
• Property Operations (Hard Skills)
• Strategic Planning (Hard Skills)
• Service Coaching (Soft Skills)
• Work Relationships (Soft Skills)

Job Summary:

• Analysis of guest and member satisfaction through guest and member surveys and develops and implements action plans for improvements where and when necessary.
• Responsible for interaction with guests daily to gauge satisfaction and apply remedies
• Ensure complaints or problems are addressed without delay and effective follow-up takes place.
• Establish and implement procedures to ensure guests receive prompt, professional attention and personal recognition throughout all areas of the resort.
• Attend social and promotional functions, maintaining a high profile with current and prospective clients.
• Work with the marketing department to develop thoughtful responses to social media websites such as TripAdvisor and Yelp.
• Responsible for leadership through professionalism, encouragement and successful interaction with all Resort staff.
• Empowers employees to provide excellent customer service.
• Leading operational departments to maintain AAA 4-Diamond and Forbes 4-Star standards and implementation and oversight of training for the same.

Skills on Resume:

• Satisfaction Analysis (Hard Skills)
• Guest Interaction (Soft Skills)
• Service Procedures (Hard Skills)
• Client Relations (Soft Skills)
• Social Media Response (Hard Skills)
• Staff Leadership (Soft Skills)
• Employee Empowerment (Soft Skills)
• Standards Training (Hard Skills)

Job Summary:

• Participate and contribute in pre- and post-conference meetings.
• Oversight of all operational departments and team members for the Resort.
• Oversight of the condition and readiness of all lodging inventory.
• Review and analysis of monthly results, highlighting problem areas and rectifying poor financial performance.
• Use of creative solutions to ensure all financial targets are achieved.
• Preparation of budgets through accurate research and application of in-depth knowledge of the industry.
• Oversee Capital Projects from inception to proposals and final execution.
• Responsible for the preparation of weekly goals for subordinate Managers and Directors and ensuring they are carried out and the desired performance is achieved.
• Leading daily and weekly operations meetings to direct and communicate with the management team.
• Assistance in the hiring of critical positions in areas of responsibility by working with Human Resources.

Skills on Resume:

• Conference Participation (Soft Skills)
• Operations Oversight (Hard Skills)
• Inventory Readiness (Hard Skills)
• Financial Analysis (Hard Skills)
• Creative Problem Solving (Soft Skills)
• Budget Preparation (Hard Skills)
• Capital Project Management (Hard Skills)
• Team Goal Setting (Soft Skills)

Job Summary:

• Responsible for the entire hotel operation on board
• Work at different times of the day, participate from time to time on departmental tasks, work well under pressure and reflect at all times, even under difficult conditions
• Positively contribute to achieving/succeeding the KPI goals (quality and financial) for the entire Ship
• Ensuring that all hotel departments are managed according to the standards
• Responsible for the correct management in line with the EU Regulations and given budgets
• Responsible for supervision of the crew working hours, days off and vacation scheduling - in line with the EU Regulations
• Responsible for cost control and adherence to all set budgets
• Ensuring professional, transparent and efficient flow of communication with all crew and the Head Office

Skills on Resume:

• Hotel Operations (Hard Skills)
• Stress Management (Soft Skills)
• KPI Achievement (Hard Skills)
• Standards Compliance (Hard Skills)
• Regulation Management (Hard Skills)
• Crew Supervision (Soft Skills)
• Cost Control (Hard Skills)
• Efficient Communication (Soft Skills)

Job Summary:

• Quality control of all areas
• Ensuring impeccable cleanliness, hygiene and order in all areas of the hotel department in accordance with HACCP rules
• Final inspection and receipt of all supplies and deliveries, including supervision and quality checks during loadings
• Responsible for conduction of stock takes
• Supervision and support of a professional and sales-oriented service in the F&B Department
• Active participation in all onboard events and special functions
• Become knowledgeable about all itinerary-related ports of call and shore excursions, with full knowledge of the daily program
• Supervision and organization of opening and closing ships at the start /end of season, etc.

Skills on Resume:

• Quality Control (Hard Skills)
• Hygiene Compliance (Hard Skills)
• Supply Inspection (Hard Skills)
• Stock Taking (Hard Skills)
• F&B Supervision (Hard Skills)
• Event Participation (Soft Skills)
• Itinerary Knowledge (Hard Skills)
• Ship Operations (Hard Skills)

Job Summary:

• Establish, implement and maintain accountability for standard operating procedures, company policies, specifications, programs and initiatives relating to all revenues within the property
• Elevate guest experience in all operations, ensuring effective training
• Work collaboratively with department heads, conducting weekly staff meetings, ensuring that all scheduled meetings take place
• Ensuring the cleanliness and maintenance of the physical property through inspections and preventative maintenance programs with department heads
• Work with building partners to ensure a top-notch guest experience (Restaurant and Gym)
• Keep property up to date with all fire code and applicable city inspections
• Be in the public areas during peak times, greeting guests and offering assistance.
• Plan, collaborate and implement sales strategies and communication plans as directed by the Corporate team

Skills on Resume:

• SOP Management (Hard Skills)
• Guest Experience (Soft Skills)
• Team Collaboration (Soft Skills)
• Property Maintenance (Hard Skills)
• Partner Relations (Soft Skills)
• Compliance Management (Hard Skills)
• Guest Assistance (Soft Skills)
• Sales Strategy (Hard Skills)

Job Summary:

• Identify and monitor market changes and trends with the property's comp set and implement related improvements and efficiencies within the hotel
• Monitor budgets versus actual results, report variances to leadership and take all necessary corrective actions to address variances.
• Ensure excellence in day-to-day financial accounting, reporting, analytical and planning functions, as well as the integration of best practices within the property
• Ensure timely and accurate financial reporting, forecasting and communication as designated by the Corporate office
• Develop effective training programs/materials utilizing a variety of media, modify programs, and maintain responsibility for the timely and effective training of all associates in the property.
• Oversee all associates within the property, in partnership with the department heads, making sure that company policies and procedures are observed consistently.
• Serve as a coach, mentor, and team builder for the property, in partnership with the Area General Manager or Area Managing Director and Human Resources.
• Perform special projects and other responsibilities. 
• Participate in the task force and Corporate.

Skills on Resume:

• Market Monitoring (Hard Skills)
• Budget Analysis (Hard Skills)
• Financial Management (Hard Skills)
• Reporting Accuracy (Hard Skills)
• Training Development (Hard Skills)
• Policy Compliance (Hard Skills)
• Team Coaching (Soft Skills)
• Project Participation (Soft Skills)

Job Summary:

• Responsible for managing all aspects of the hotel operations, including leading, motivating, actively developing and working alongside the team to deliver exemplary customer service. 
• Help to drive hotel performance to achieve profitability targets, whilst ensuring high service standards and controlling costs.
• Managing the daily operations, including actively developing and working alongside the team to ensure exemplary customer service
• Ensuring the hotel is fully prepared for guest arrivals and departures each day, and covering shifts
• Meeting guest satisfaction benchmarks
• Delivering brand standards
• Maximizing profitability, minimizing risk
• Maintaining best practice operational processes
• Maintaining asset values and standards
• Ensuring the hotel and all its facilities are maintained as per the Company’s standards
• Budget planning, formulating policies, and reviewing financial statements
• Complying with the company accounts, administration and reporting requirements
• Controlling costs to achieve budgeted goals
• Maximising employee productivity and morale, whilst consistently maintaining discipline, following the Company’s guidelines and legislation
• Developing and training employees such that effective delegation is possible

Skills on Resume:

• Operations Management (Hard Skills)
• Team Leadership (Soft Skills)
• Service Standards (Hard Skills)
• Guest Satisfaction (Soft Skills)
• Profitability Control (Hard Skills)
• Process Improvement (Hard Skills)
• Budget Planning (Hard Skills)
• Employee Development (Soft Skills)

Job Summary:

• Supervise the Executive Chef, Consulaires, and Administrative Coordinator and support all department heads
• Responsible for accounting, food and beverage performance
• Driving guest satisfaction, development of new products and revenue generation initiatives
• Maintain positive relations with staff through timely and complete communication of all items concerning their areas of supervision individually and as a department as a whole.
• Analyze with department heads their goals, identified and the action steps to achieve them within the identified length of time.
• Monitor progress on a set schedule and review achievements and problem areas with the general manager, their effect on profitability and stability of hotel operations.
• Ensure a positive guest experience through the quality and safety of the hotel product
• Oversee the facility operations, including guest services, housekeeping, maintenance, sales, bar, and human resources.

Skills on Resume:

• Department Supervision (Hard Skills)
• F&B Performance (Hard Skills)
• Guest Satisfaction (Soft Skills)
• Revenue Generation (Hard Skills)
• Staff Communication (Soft Skills)
• Goal Analysis (Hard Skills)
• Progress Monitoring (Hard Skills)
• Facility Operations (Hard Skills)

Job Summary:

• Leading the team, acting as a role model, and ensuring a positive atmosphere
• Coaching employees and assisting in their further development
• Hiring the best staff for hotel
• Participating in the day-to-day operations and demonstrating a strong service philosophy
• Working closely with the Vice President of Operations
• Analysing and responding to guest feedback
• Calculating budgets and implementing strategic planning
• Responsible for directly supervising employees in all departments. 

Skills on Resume:

• Team Leadership (Soft Skills)
• Employee Coaching (Soft Skills)
• Staff Recruitment (Hard Skills)
• Service Delivery (Hard Skills)
• VP Collaboration (Soft Skills)
• Guest Feedback (Soft Skills)
• Budget Planning (Hard Skills)
• Staff Supervision (Hard Skills)

Job Summary:

• Manage the day-to-day running of the site, empowering and developing people to be the best and deliver the best, making the most of resources and growing talent.
• Drive commercial best practice, maximise on revenue opportunities, and work with the Hotel Manager to manage controllable costs and labour control.
• Oversee all business areas with an eye for detail. 
• Ensure brand standards are consistently delivered while utilising guest feedback to increase performance against KPI’s.
• Support the Hotel Manager in delivering the site business plan, supporting and enabling the bigger picture.
• Understand health and safety compliance and manage all audit processes to a high standard.
• Thinking and effectively managing time to meet business needs.
• Responsible for in accordance with the organization’s policies and applicable laws.
• Supervisory responsibilities include interviewing, hiring, training employees, appraising performance, rewarding and disciplining employees, planning, assigning, directing work, addressing complaints, and resolving problems.

Skills on Resume:

• Site Management (Hard Skills)
• Talent Development (Soft Skills)
• Revenue Optimization (Hard Skills)
• Detail Oversight (Hard Skills)
• Brand Standards (Hard Skills)
• Health Compliance (Hard Skills)
• Time Management (Soft Skills)
• Staff Supervision (Hard Skills)

Job Summary:

• Managing the day-to-day hotel operations in keeping with all corporate and brand standards.
• Responsible for maximising performance and profitability, as well as guest and team member satisfaction.
• Ensuring budgets are set for the maximisation of profit
• Directing the functions of administration and strategic planning of the Hotel for the improvement of standards and productivity in order to provide the best possible service to guests, including physical improvements to the Hotel and equipment in accordance with Hilton policy.
• Inspiring the team to deliver exceptional customer experiences - every guest, every time.
• Responsible for consistently challenging the status quo and looking to improve and innovate to provide the best possible service to guests, and the best environment for the team where they can thrive
• Building and maintaining good relations with Hotel stakeholders, including owners, ensuring timely reporting and payment of dues, and access to the Hotel and records in accordance with policy and the Management Agreement.
• Monitoring the financial and operational plans of the hotel.
• Maintaining positive owner relationships and keeping them informed through regular reports and updates.

Skills on Resume:

• Hotel Operations (Hard Skills)
• Performance Maximization (Hard Skills)
• Budget Management (Hard Skills)
• Strategic Planning (Hard Skills)
• Team Inspiration (Soft Skills)
• Service Innovation (Soft Skills)
• Stakeholder Relations (Soft Skills)
• Financial Monitoring (Hard Skills)

Job Summary:

• Monitor the day-to-day operation of departmental service delivery.
• Assist the Managing Director in developing strategic goals and objectives for the hotel.
• Ensure that Forbes Training Standards are in place and that all staff are properly trained.
• Make sure that all staff have the necessary tools and equipment to effectively perform their duties and all functions of their job.
• Create relationships with existing accounts to maintain and build a room for productivity
• Develop and manage staff and future leaders
• Create, develop, and maintain community-network relationships
• Communicate with the hotel operating team and provide details on the group's needs
• Work with the team to ensure rooms are cleaned and maintained properly
• Responsible for reception, housekeeping and restaurant, and ensure the smooth running of the department on a day-to-day basis.

Skills on Resume:

• Service Monitoring (Hard Skills)
• Strategic Goal Setting (Hard Skills)
• Training Standards (Hard Skills)
• Resource Provision (Hard Skills)
• Account Relations (Soft Skills)
• Staff Development (Soft Skills)
• Community Networking (Soft Skills)
• Team Communication (Soft Skills)