Job Summary: 

• Make beds, strip sheets, stock rooms with toiletries, do laundry, vacuum, mop, and perform other cleaning duties 
• Vacuum, mop, make beds, dust and polish furniture, stock rooms with toiletries, and do laundry
• Maintain common spaces, including the hotel lobby, corridors, and public restrooms
• Perform cleaning duties and arrange guest rooms to the hotel’s standard before guests arrive
• Answer general questions from guests
• Track rooms cleaned and document lost and found items, damage, and repairs needed
• Write down what rooms were cleaned, report lost and found items, and any damage or repairs needed
• Respond to general inquiries from guests

Skills on Resume: 

• Bed making (Hard Skills)
• Room cleaning (Hard Skills)
• Laundry (Hard Skills)
• Stocking supplies (Hard Skills)
• Dusting furniture (Hard Skills)
• Area upkeep (Hard Skills)
• Record keeping (Hard Skills)
• Guest service (Soft Skills)

Job Summary: 

• Stock cart with room supplies
• Replace bed linens and replenish guest room supplies
• Conducting deep cleaning activities within the rooms of guests in conjunction with preventative maintenance tasks
• Disassemble furniture or items in the guest room to conduct deep cleaning
• Remove all trash and dirty linen from guest rooms.
• Clean and restock the required number of guest rooms per shift
• Maintain regular attendance and be flexible with the schedule
• Convey information and ideas clearly
• Follow company standards and safety/security procedures

Skills on Resume: 

• Cart stocking (Hard Skills)
• Linen replacing (Hard Skills)
• Deep cleaning (Hard Skills)
• Furniture disassembly (Hard Skills)
• Trash removal (Hard Skills)
• Room restocking (Hard Skills)
• Attendance (Soft Skills)
• Communication (Soft Skills)
• Standards compliance (Hard Skills)
• Schedule flexibility (Soft Skills)

Job Summary: 

• Answer immediately to requests from guests, as well as from other departments
• Load the cart with supplies such as linens and move it to the required area
• Enter guest rooms by adhering to proper procedures and ensuring they are vacant
• Replace used amenities in guest rooms
• Provide clean linens and terry for dirty ones
• Fold terry, make beds, and ensure bathrooms are clean
• Take away, room service items, dirty linen, and trash
• Perform a check on all room appliances to ensure in good working condition
• Adjust furniture, desk items, and appliances
• Dust furnishings and walls, and remove marks from them
• Carry out floor care duties in the hallway and guest rooms, and vacuum carpets

Skills on Resume: 

• Request response (Soft Skills)
• Cart loading (Hard Skills)
• Room entry (Hard Skills)
• Amenity replacing (Hard Skills)
• Linen provision (Hard Skills)
• Bed making (Hard Skills)
• Trash removal (Hard Skills)
• Appliance check (Hard Skills)
• Furniture adjustment (Hard Skills)
• Dusting (Hard Skills)
• Floor care (Hard Skills)

Job Summary: 

• Adhere to all safety, security, and company procedures and policies
• Provide an immediate report of any safety hazards, injuries, maintenance problems, or accidents to the supervisor
• Complete training and certification programs in safety
• Ensure flammable materials are properly stored
• Keep uniform clean and make sure to always appear professional
• Keep proprietary information confidential
• Ensure company standards are followed in welcoming and acknowledging all guests
• Expect the service needs of guests and provide them even before the customer calls upon them to do so
• Assist guests with disabilities
• Apply professional language in communicating with guests and other people
• Provide support to the team to achieve common goals
• Maintain quality standards and expectations

Skills on Resume: 

• Safety compliance (Hard Skills)
• Hazard reporting (Hard Skills)
• Safety training (Hard Skills)
• Material storage (Hard Skills)
• Professional appearance (Soft Skills)
• Confidentiality (Soft Skills)
• Guest service (Soft Skills)
• Anticipating needs (Soft Skills)
• Disability assistance (Soft Skills)
• Professional communication (Soft Skills)
• Team support (Soft Skills)
• Quality maintenance (Hard Skills)

Job Summary: 

• Ensures the guestroom is vacant before entering.
• Change linens and gather used linens such as sheets or towels for laundering.
• Performs thorough cleaning of the room, including bathroom, closet, and carpet, per procedures and guidelines.
• Replenishes guest room supplies, including towels and toiletries.
• Performs general sweeping, scrubbing, and mopping of floor surfaces.
• Vacuums and cleans carpets and performs further treatments such as shampoo or stain removal
• Disposes of trash from bins and containers.
• Dusts furniture and room accessories
• Scrubs sinks, basins, bathtubs, showers, and toilets in private and public bathrooms.

Skills on Resume: 

• Room entry check (Hard Skills)
• Linen change (Hard Skills)
• Room cleaning (Hard Skills)
• Supply restock (Hard Skills)
• Floor cleaning (Hard Skills)
• Carpet care (Hard Skills)
• Trash disposal (Hard Skills)
• Dusting (Hard Skills)

Job Summary: 

• Cleans windows, glass surfaces, mirrors, and counters
• Keeps all public spaces neat.
• Responds to guests’ special requests for miscellaneous items like cribs, extra towels, etc.
• Maintains all cleaning equipment, supplies, and products. 
• Ensures safe and sanitary storage and care of products.
• Notifies Housekeeping Team Leader of any damages and/or disturbances.
• Excellent verbal and written communication skills, as well as organizational skills.
• Excellent interpersonal and customer service skills.
• Accuracy and attention to detail.
• Strong problem-solving skills.

Skills on Resume: 

• Window cleaning (Hard Skills)
• Public area upkeep (Hard Skills)
• Guest requests (Soft Skills)
• Equipment maintenance (Hard Skills)
• Product storage (Hard Skills)
• Damage reporting (Hard Skills)
• Communication (Soft Skills)
• Customer service (Soft Skills)

Job Summary: 

• Cleans hotel rooms, hallways, linen rooms, employee and storage areas in the hotel towers
• Be responsible for maintaining and cleaning all equipment used throughout a shift, as detailed in the SOP.
• Maintains proper documentation of all duties accomplished during a working shift
• Report all safety hazards or maintenance deficiencies for proper handling.
• Abides by all security/safety measures.
• Greets all guests throughout the shift with the proper salutation and pleasant expression.
• Maintain a neat, clean, and well-groomed appearance per SOPs.
• Keeps the operating cart clean and neat with sufficient supplies for no more than eight rooms at a time.

Skills on Resume: 

• Room cleaning (Hard Skills)
• Equipment cleaning (Hard Skills)
• Duty documentation (Hard Skills)
• Hazard reporting (Hard Skills)
• Safety compliance (Hard Skills)
• Guest greeting (Soft Skills)
• Professional appearance (Soft Skills)
• Cart maintenance (Hard Skills)

Job Summary: 

• Keeps the assigned floor clean and free of trash and linens.
• Expediently turn in any lost and found items on the property to the Management.
• Replenishing each guest room with standardized amenities and materials.
• Cleans any biohazard materials with proper safety equipment.
• Cleaning Rooms in a consistent, standardized, and efficient manner.
• Responds to all and any guest requests.
• Reports room and hall deficiencies to PBX/Supervisor and follows up on completion.
• Provides accurate information about the property, along with property events and promotions.

Skills on Resume: 

• Floor cleaning (Hard Skills)
• Lost and found (Hard Skills)
• Amenity restock (Hard Skills)
• Biohazard cleaning (Hard Skills)
• Room cleaning (Hard Skills)
• Guest requests (Soft Skills)
• Deficiency reporting (Hard Skills)
• Property info (Soft Skills)

Job Summary: 

• Perform standard housekeeping procedures. 
• Clean and service assigned guest rooms in a timely and organized manner according to procedures and standards. 
• Maintain the cleanliness of assigned facilities. 
• Ensure that housekeeping standards are met. 
• Follow procedures for the team cleaning and self-inspection program.
• Inspect and clean public areas and back-of-house areas to ensure cleanliness standards have been met, and report any problem areas to the supervisor.
• Shampoo carpets, strip and wax floors throughout the hotel.
• Notify guest services (front desk) when service is complete
• Report any room unable to be serviced within the appropriate time standards to the supervisor.
• Provide customer service to faculty, staff, students, and guests. 
• Respond to requests from guests, supervisors, or management in a timely and efficient manner. 

Skills on Resume: 

• Housekeeping procedures (Hard Skills)
• Room cleaning (Hard Skills)
• Facility upkeep (Hard Skills)
• Standards compliance (Hard Skills)
• Team cleaning (Hard Skills)
• Area inspection (Hard Skills)
• Carpet shampooing (Hard Skills)
• Customer service (Soft Skills)

Job Summary: 

• Maintain a friendly, helpful demeanor. 
• Respond to guest requests such as delivery of housekeeping supplies (e.g., linens, roll-a-ways, etc.) in a timely and efficient manner.
• Report needed repairs of unsafe conditions to the supervisor. 
• Inform the supervisor of malfunctioning equipment.
• Organize and maintain neat linen carts and supplies according to department standards. 
• Assist with heavy items such as mattresses and soiled linens. 
• Deliver linens and necessary supplies
• Operate washers and dryers according to recommended capacity and other manufacturers’ guidelines.
• Maintain the security of equipment, keys, and supplies issued each day.
• Assist in the training of new housekeepers and temporary staff in the proper use of cleaning equipment.
• Comply with all policies and procedures and with all applicable local, state, and federal laws and regulations.

Skills on Resume: 

• Friendly demeanor (Soft Skills)
• Guest requests (Soft Skills)
• Repair reporting (Hard Skills)
• Equipment reporting (Hard Skills)
• Cart organization (Hard Skills)
• Heavy lifting (Hard Skills)
• Linen delivery (Hard Skills)
• Washer operation (Hard Skills)

Job Summary: 

• Responds promptly to customer needs, requests for service, and assistance. 
• Respond to special requests from guests.
• Meets productivity standards and completes work within a timely manner. 
• Completes rooms within approved budget and time.
• Observes safety and security procedures, reports potentially unsafe conditions, and uses chemicals and equipment properly. 
• Wears gloves while cleaning guest rooms. 
• Responsible for any assigned keys and for following key control policies.
• Be consistently at work and on time. 
• Arrives at scheduled meetings and appointments on time. 
• Be able to meet the demands of the industry regarding working holidays and weekends.
• Check with the supervisor upon completion of room assignments before leaving for the day.
• Report all lost and found articles and maintenance issues to the supervisor. 

Skills on Resume: 

• Customer response (Soft Skills)
• Special requests (Soft Skills)
• Productivity (Hard Skills)
• Time management (Soft Skills)
• Safety compliance (Hard Skills)
• Chemical handling (Hard Skills)
• Key control (Hard Skills)
• Attendance (Soft Skills)

Job Summary: 

• Stock housekeeping supplies
• Apply cleaning solvents to clean rooms or work areas, moving or lifting objects to do so.
• Operate cleaning equipment to clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, Casino floor, and other work, storage, and customer areas, including metalwork such as fixtures and fittings. 
• Clean rugs, carpets, upholstered furniture, and draperies using a vacuum cleaner.
• Empty wastebaskets and empty and clean ashtrays, transport trash and waste to the disposal area.
• Wash windows and sills, door panels, walls, ceiling, and woodwork.
• Clean biohazard material
• Answer or direct customer or public inquiries to the appropriate department 
• Expected to take initiative to immediately clean or correct problem areas.

Skills on Resume: 

• Supply stocking (Hard Skills)
• Solvent cleaning (Hard Skills)
• Equipment operation (Hard Skills)
• Carpet cleaning (Hard Skills)
• Trash disposal (Hard Skills)
• Window washing (Hard Skills)
• Biohazard cleaning (Hard Skills)
• Customer inquiries (Soft Skills)

Job Summary: 

• Performs a combination of cleaning duties to maintain guest rooms and other areas of the hotel in a clean and orderly manner, changes/replaces linens, towels and other room amenities, makes beds, cleans guest rooms and bathrooms, and vacuums carpeted and bare floors.
• Maintain facilities and fixtures in the area of assignment, including guest rooms, bathrooms, and other areas, in a functional condition by cleaning and restocking same daily.
• Clean guest rooms, hotel lobby, storage rooms and other areas by emptying trash, vacuuming floors, dusting/polishing furniture, counters, woodwork and fixtures, replacing light bulbs and other fixtures, and performing other related duties to maintain serviceable guest and common areas.
• Clean and sanitize guest bathroom facilities and fixtures, including sinks, toilets, mirrors and counter tops appropriately using commercial cleaning products, replenish supplies (e.g., toilet tissue, towels, etc.) to ensure that guest bathrooms are available for use at all times.
• Maintain floor areas by sweeping, mopping and polishing vinyl floors and vacuuming, removing gum and other substances from carpets in order to provide hazard-free spaces to walk.
• Identify and report maintenance needs throughout assigned work areas to supervisors, make sure that supplies, materials and equipment are available to complete work assign¬ments and ensure the success of guest service programs.
• Maintain adequate supplies of clean linens by washing and drying soiled sheets, sheets, towels, pillowcases and other washable items as collected from guest rooms, folding clean linens and storing appropriately for future use.
• Respond to guests' questions, using the Quick Reference Guide, providing information about casino gaming promotions, special and other events and/or programs to assist guests, advertise marketing campaigns, and encourage guest attendance and participation.
• Respond to public inquiries courteously to provide informa¬tion within the area of assignment.

Skills on Resume: 

• Room cleaning (Hard Skills)
• Linen replacing (Hard Skills)
• Facility upkeep (Hard Skills)
• Bathroom sanitizing (Hard Skills)
• Floor maintenance (Hard Skills)
• Maintenance reporting (Hard Skills)
• Laundry (Hard Skills)
• Guest inquiries (Soft Skills)

Job Summary: 

• Supervise all housekeeping and laundry team members
• Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. 
• Provide mentoring, coaching, and regular feedback to help manage conflict and improve team member performance.
• Plan the work for the housekeeping department and distribute assignments accordingly. 
• Inspect all hotel rooms daily, to include morning check of unoccupied rooms and inspection of each room assigned after completion.
• Assign laundry attendants’ duties or any special assignments that may be deemed necessary.
• Schedule staff members and assign extra days off according to the occupancy forecast.
• Oversee deep cleaning program at least twice yearly.
• Educate and train all new team members in their job duties as well as local, state, and federal laws and safety.

Skills on Resume: 

• Team supervision (Soft Skills)
• Staff planning (Hard Skills)
• Performance feedback (Soft Skills)
• Work assignment (Hard Skills)
• Room inspection (Hard Skills)
• Duty assignment (Hard Skills)
• Staff scheduling (Hard Skills)
• Training (Hard Skills)

Job Summary: 

• Check all areas of the hotel (rooms, public areas, store rooms, etc.), especially places likely to be overlooked by staff members when cleaning.
• Generate supply requisitions, such as chemicals, equipment, etc.
• Hold regular meetings for the purpose of continued training and proficiency, and keep minutes of the meetings.
• Be responsible for linen and supply inventory. 
• Retire linen with the approval of the General Manager.
• Maintain a lost and found department and is responsible for all lost and found items. 
• Determines the rightful owner of lost/found items. 
• Disposes of lost and found items.
• Coordinate with Maintenance on required repairs.

Skills on Resume: 

• Area inspection (Hard Skills)
• Supply requisition (Hard Skills)
• Staff meetings (Soft Skills)
• Inventory control (Hard Skills)
• Linen retirement (Hard Skills)
• Lost and found (Hard Skills)
• Owner verification (Hard Skills)
• Maintenance coordination (Hard Skills)

Job Summary: 

• Clean and maintain the guest room areas, including the bathroom and bedroom, according to company standards
• Organize and stock the cleaning cart, and organize linen closets
• Complete assigned paperwork in an accurate and timely fashion
• Clean rooms with proficiency promptly.
• Check, stock, and replenish closets 
• Report shortages to the Housekeeping Supervisor..
• Report rooms to be inspected when finished.
• Report any missing or broken items to maintenance or management.
• Report and return items left in rooms by guests.
• Report any suspicious activity to the Front Desk or management.

Skills on Resume: 

• Room cleaning (Hard Skills)
• Cart stocking (Hard Skills)
• Paperwork completion (Hard Skills)
• Efficient cleaning (Hard Skills)
• Closet replenishing (Hard Skills)
• Shortage reporting (Hard Skills)
• Inspection reporting (Hard Skills)
• Lost and found (Hard Skills)

Job Summary: 

• Replenish guest rooms and baths with amenities, supplies, and linen and terry in accordance with Company standards
• Inspect rooms for repairs or fixtures that are not working properly, replace batteries, light bulbs, etc.
• Report requests for repairs to the supervisor or the maintenance department in accordance with hotel procedures
• After cleaning each room and bath, report the room status to the front desk
• Clean the guest room and the guest area
• Ensure a clean and orderly environment
• Sterilize various tools and equipment
• Move reasonably small furniture
• Maintain the working condition of the cleaning equipment

Skills on Resume: 

• Room replenishing (Hard Skills)
• Room inspection (Hard Skills)
• Repair reporting (Hard Skills)
• Status reporting (Hard Skills)
• Room cleaning (Hard Skills)
• Area upkeep (Hard Skills)
• Teamwork (Soft Skills)
• Attention to detail (Soft Skills)

Job Summary: 

• Keep common spaces such as the lobby, hallways, and restrooms clean and stocked with supplies
• Document rooms cleaned, and report lost and found items, and any damage or repairs needed
• Mop, vacuum, make beds, change sheets, do laundry, stock rooms, and do other cleaning duties as assigned
• Ensure guest rooms are clean and tidy according to the hotel’s standards before guests arrive
• Respond to general inquiries from guests
• Maintain common spaces, including the hotel lobby, corridors, and public restrooms
• Prepare all linen, equipment, materials, and room replenishment items, such as tea, coffee sachets, biscuits, shampoos, etc, at the start of the shift.
• Replace linen, make beds, and clear away items ready for the laundry.
• Wash and prepare items
• Safe use of the equipment provided.
• Friendly and polite manner when greeting customers.
• Clean rugs, carpets and furnishings, hard floors, tiles, mirrors, internal windows, and other room and bathroom items.

Skills on Resume: 

• Common area cleaning (Hard Skills)
• Room documentation (Hard Skills)
• General cleaning (Hard Skills)
• Guest room prep (Hard Skills)
• Guest inquiries (Soft Skills)
• Linen preparation (Hard Skills)
• Equipment use (Hard Skills)
• Polite greeting (Soft Skills)

Job Summary: 

• Thoroughly clean guest rooms, including making beds, cleaning bathrooms, vacuuming, and dusting
• Restock and replace used items within guest rooms
• Communicate the clean status of each room upon completion
• Remove room service trays and tables from guest rooms
• Stock supply cart and ensure that it is neat and well-organized at all times
• Check all equipment prior to and after use to ensure that it is in good working order
• Respond to all hotel guests efficiently and in an appropriately friendly manner
• Change bed linen, dust all surfaces, vacuum, remove trash, and dirty linens.
• Replenish all guest amenities, including tissue, shower products, coffee, condiments, cups, and glassware.
• Ensure all guest amenities are in good condition and placed according to standard.
• Load attendant carts with supplies and keep the linen closet clean and organized.
• Complete each room checklist in a timely and efficient manner.

Skills on Resume: 

• Room cleaning (Hard Skills)
• Item restocking (Hard Skills)
• Status communication (Soft Skills)
• Tray removal (Hard Skills)
• Cart stocking (Hard Skills)
• Equipment check (Hard Skills)
• Guest response (Soft Skills)
• Checklist completion (Hard Skills)