Job Summary: 

• Plan, direct, and coordinate the delivery of all departments to meet and exceed the hotel’s budget targets
• Ensure that costs are controlled and minimized across departments and that results are analyzed regularly to highlight problem areas and take appropriate action
• Manage budgets, prepare revenue proposals, and forecast results
• Ensure high online reviews/ratings
• Manage and increase the effectiveness and efficiency of all departments (FO, F&B, Maintenance, and IT, among others)
• Build strong relationships with partners and sector leaders
• Find ways to improve guests’ expectations and experience
• Negotiate and confirm new and repeat business through various efforts to maximize RevPar
• Identify and secure business to fit the yield strategy
• Inspect facilities regularly and enforce strict compliance with health and safety standards
• Inspect and document repairs to ensure optimum upkeep and overall property condition

Skills on Resume: 

• Budgeting (Hard Skills)
• Cost Control (Hard Skills)
• Revenue Forecasting (Hard Skills)
• Online Reputation (Hard Skills)
• Operations Management (Hard Skills)
• Relationship Building (Soft Skills)
• Guest Experience (Soft Skills)
• Negotiation Skills (Soft Skills)

Job Summary: 

• Ensure that exceptional customer service is provided to all hotel guests
• Address customer complaints, identify and resolve problems promptly.
• Manage all sources of revenue to ensure departments are profitable, maximize revenue, and ensure delivery of exceptional guest service.
• Works with the sales team to create local and national marketing plans and pricing strategies, and knows market segments
• Responds quickly to changing market conditions and revises strategies accordingly.
• Actively participates in sales discussions, meetings, and plans to know key account executives and the business base.
• Maintain and improve property standards and service to ensure guest satisfaction and the right public image.
• Ensure that the property and its inventories are always in the best of condition.
• Achieve budgeted revenue and profit goals, balancing cost with guest satisfaction.
• Ensure the implementation of and adherence to all policies and procedures.
• Inspect the property several times daily and enforce the implementation of actions towards safety, comfort, and cleanliness of the hotel.
• Ensure all accounting functions are completed, including AP, AR, petty cash, payroll, & ordering procedures.

Skills on Resume: 

• Customer Service (Soft Skills)
• Complaint Resolution (Soft Skills)
• Revenue Management (Hard Skills)
• Marketing Strategy (Hard Skills)
• Market Analysis (Hard Skills)
• Sales Engagement (Soft Skills)
• Property Maintenance (Hard Skills)
• Policy Compliance (Hard Skills)

Job Summary: 

• Oversee ongoing and new hire training, identify and implement ways to improve performance, motivate the team, and provide constructive criticism.
• Handle the selection, training, and direction of department supervisors and other associates, keeping them well-versed in all policies and procedures.
• Conduct performance evaluations for all employees, including department heads and supervisors.
• Set clear expectations for team members and communicate goals and results, recognize and reward good team and individual performance.
• Creates a hotel environment that emphasizes motivation, empowerment, teamwork, and a passion for providing exceptional service.
• Reduce the number of accidents, and minimize workers' compensation and unemployment claims and resulting costs.
• Ensure that associates are aware of safety and health requirements, wearing and/or using personal protective equipment (PPE), MSDS compliance, and meeting other applicable OSHA requirements.
• Perform all shift checklist responsibilities.
• Support team members to ensure the team's entire workload is completed daily.
• Ensure scheduling based on occupancy, making sure staffing levels are appropriate to exceed guest expectations.
• Provide a professional image at all times through appearance and dress.
• Delegate various tasks to the AGM and/or department supervisors to ensure the smooth operation of the property.

Skills on Resume: 

• Staff Training (Hard Skills)
• Performance Evaluation (Hard Skills)
• Team Motivation (Soft Skills)
• Goal Communication (Soft Skills)
• Teamwork Promotion (Soft Skills)
• Safety Compliance (Hard Skills)
• Task Delegation (Soft Skills)
• Staff Scheduling (Hard Skills)

Job Summary: 

• Assists all guests professionally and courteously.
• Performs job duties and responsibilities in a cost-effective manner and within budgetary guidelines.
• Responds appropriately to guest complaints, solicits feedback, and builds relationships as a means to continuously improve guest satisfaction. 
• Investigates guest complaints and promptly resolves all problems, both short-term and long-term.
• Maintains an above-average guest satisfaction score and focuses on guest satisfaction.
• Establishes departmental goals and monitors action plans. Implements, at a minimum, brand standards of service and operation within all departments.
• Maximizes revenues by developing and implementing a sales and marketing strategy in conjunction with the hotel brand and local sales efforts.
• Develops and implements an effective and aggressive outside direct sales strategy

Skills on Resume: 

• Guest Assistance (Soft Skills)
• Cost Control (Hard Skills)
• Complaint Resolution (Soft Skills)
• Relationship Building (Soft Skills)
• Guest Satisfaction (Soft Skills)
• Goal Setting (Hard Skills)
• Brand Standards (Hard Skills)
• Sales Strategy (Hard Skills)

Job Summary: 

• Seeks opportunities to publicize the hotel through the development and implementation of social media and marketing tools, and by building a network within the community through participation in civic affairs.
• Establishes and implements realistic and effective operational and capital budgets and revenue forecasts. 
• Compares actual operating results with budget projections regularly and takes action to improve results 
• Works in conjunction with the Director of Revenue Management regarding pricing and inventory management.
• Understands how P&L is prepared and the line items impacted by each department, as well as how to impact the results.
• Ensures proper cash controls and other internal controls are to protect company assets by thoroughly training all associates on proper procedures.
• Works directly with the property accountant to ensure all revenues and expenses are reviewed and recorded accurately and submitted promptly, including daily reports, invoices, month-end information, and any special requests.
• Interviews and selects qualified associates for hire. 
• Provides effective orientation, training, coaching, evaluation, recognition, and motivation to associates. 
• Provides associates with the necessary tools to perform their jobs.

Skills on Resume: 

• Social Media (Hard Skills)
• Budgeting (Hard Skills)
• Revenue Forecasting (Hard Skills)
• Inventory Management (Hard Skills)
• P&L Analysis (Hard Skills)
• Cash Controls (Hard Skills)
• Financial Reporting (Hard Skills)
• Staff Training (Hard Skills)

Job Summary: 

• Identifies and communicates performance expectations as well as policies and procedures to associates. 
• Enforces company policies and administers corrective action consistently and effectively.
• Works with Human Resources on all employee relations, performance management, leave of absence, and workers’ compensation concerns. 
• Promptly responds to all requests from Human Resources regarding personnel matters.
• Ensures and promotes a professional work environment free from inappropriate and offensive conduct of any type.
• Conducts routine inspections to ensure the cleanliness and maintenance of the hotel.
• Understands, promotes and applies all hotel safety and security procedures to maintain a safe and secure environment for employees and guests.
• Keeps supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so prompt corrective action can be taken.

Skills on Resume: 

• Performance Management (Hard Skills)
• Policy Enforcement (Hard Skills)
• Employee Relations (Soft Skills)
• HR Coordination (Hard Skills)
• Professional Conduct (Soft Skills)
• Facility Inspection (Hard Skills)
• Safety Procedures (Hard Skills)
• Issue Reporting (Soft Skills)

Job Summary: 

• Empower hotel staff to excel in superior guest service to drive financial success through strong leadership and creative operational strategies
• Lead sales and marketing efforts by developing a targeted strategy for publicizing the hotel's services and amenities
• Guide the leaders of each hotel department in developing goals, objectives, and a plan of action for achieving them
• Establish the hotel's reputation for quality by inspecting rooms, public areas, and the surrounding grounds for cleanliness and upkeep
• Generate a budget that ensures guest satisfaction and quality of services while also keeping costs balanced and profit margins maximized
• Devise the cleanliness and upkeep of the hotel's rooms, public areas, and grounds to cultivate a reputation for quality
• Create a budget to maximize profit margins while keeping costs in balance with guest satisfaction and quality of services
• Construct and manage a straightforward and effective marketing strategy to promote the hotel's services and amenities
• Inspire staff through leadership, vision, and operational strategies that drive financial success by providing exceptional guest service

Skills on Resume: 

• Staff Empowerment (Soft Skills)
• Leadership (Soft Skills)
• Sales Strategy (Hard Skills)
• Marketing Strategy (Hard Skills)
• Goal Setting (Hard Skills)
• Quality Inspection (Hard Skills)
• Budgeting (Hard Skills)
• Operational Planning (Hard Skills)

Job Summary: 

• Reporting to the Director of Operations for Austria.
• Responsible for preparing the annual budget and monthly forecasting, and coordinating in the planning process with internal related departments.
• Monthly reporting and analysing results.
• Define and jointly execute the strategy of the company under the supervision of the head office within the corporate guidelines.
• Identify new revenue opportunities and customer potential.
• Maintaining existing and new customer relations and contacts.
• Representing the company in a highly professional manner and by its values.
• Responsible for the training process and team development.
• Supervising and supporting the activity of the co-workers in the hotel to ensure the efficiency, quality, and profitability of the hotel by the operational guidelines and the standards of the franchise partner.
• Supporting the recruitment processes, motivating the employees, and supervising their development. 
• Ensuring the optimal human resource utilisation with hands-on control and supervision over efficient work-time management.

Skills on Resume: 

• Budgeting (Hard Skills)
• Forecasting (Hard Skills)
• Reporting (Hard Skills)
• Strategy Execution (Hard Skills)
• Revenue Development (Hard Skills)
• Customer Relations (Soft Skills)
• Team Development (Soft Skills)
• Workforce Supervision (Hard Skills)

Job Summary: 

• Hire, train, and develop managers and associates
• Work with all team members with a hands-on approach
• Responsible for creating the annual budget, controlling costs to maximize profits
• Present a strong, energetic, and inclusive leadership style
• Market and advertise the property to increase awareness and overall occupancy
• Must create a hotel-wide passion for service
• Interact with guests daily to ensure an exceptional experience
• Maintain a strong local relationship with the community

Skills on Resume: 

• Staff Development (Hard Skills)
• Team Collaboration (Soft Skills)
• Budgeting (Hard Skills)
• Leadership (Soft Skills)
• Marketing (Hard Skills)
• Service Excellence (Soft Skills)
• Guest Interaction (Soft Skills)
• Community Relations (Soft Skills)

Job Summary: 

• Communicate effectively and professionally with employees, including relaying pertinent information to subordinates, communicating expectations and appreciation, sharing the "big picture," and communicating departmental, hotel, and corporate goals and objectives.
• Hire and train leaders and team members, ensuring consistent delivery of superior products and professional service within the standards, for budget, policies, procedures, and quality.
• Maximize sales potential and profitability, including promotions, guest satisfaction, monitoring product and labor costs, reviewing financial information, etc.
• Monitor food and beverage quality and presentation regularly, notify chefs, managers, and take immediate actions to resolve problems.
• Maintain superior relationships and rapport with guests.
• Monitor service trends by engaging with hotel guests, reviewing guest comments
• Overall, manage the day-to-day staff and guests’ relationships.
• Plan activities and allocate responsibilities to achieve the most efficient operating model.
• Manage budgets/expenses, analyze, and interpret financial information, and monitor sales and profits.
• Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services.
• Inspect facilities regularly and enforce strict compliance with health and safety standards.
• Deliver hotel budget goals and set other short- and long-term strategic goals for the property.
• Develop annual budgets, financial reports, and annual and monthly forecasts that clearly explain operational effectiveness, trends, and variances.

Skills on Resume: 

• Effective Communication (Soft Skills)
• Staff Training (Hard Skills)
• Sales Maximization (Hard Skills)
• Quality Control (Hard Skills)
• Guest Relations (Soft Skills)
• Operations Management (Hard Skills)
• Budget Analysis (Hard Skills)
• Marketing Strategy (Hard Skills)

Job Summary: 

• Work with the COO to establish and attain goals and objectives through appropriate strategies
• Provide the team with the vision, leadership, and inspiration to enable them to reach the property’s overall goals and objectives
• Communicate effectively with all members of the team, setting clear objectives, as well as assigning and defining areas of responsibility to achieve the most efficient operating model
• Evaluate each team member's defined goals and the steps required to achieve them within the agreed-upon timeframe
• Promote standards and expected service levels to increase sales while minimising costs
• Promote values and contribute to the maintenance of a strong culture
• Ensure that all company policies are always applied and upheld in a consistent manner
• Oversee all aspects of the daily operations by implementing the knowledge and experience in all areas of hospitality management
• Inspect the property with both the Housekeeping Supervisor and the Maintenance Manager for organisation and cleanliness, including rooms and social spaces
• Learn all relevant systems, including the property PMS and channel manager, booking engines, and online distribution channels, and ensure all systems have accurate financial and customer data information
• Provide timely, accurate, and complete reports on the property’s performance to the COO

Skills on Resume: 

• Goal Setting (Hard Skills)
• Visionary Leadership (Soft Skills)
• Effective Communication (Soft Skills)
• Performance Evaluation (Hard Skills)
• Service Standards (Hard Skills)
• Culture Promotion (Soft Skills)
• Policy Compliance (Hard Skills)
• Operations Oversight (Hard Skills)

Job Summary: 

• Establish and nurture key strategic and long-lasting relationships with stakeholders, including suppliers, contractors, travel agencies, event/conference planners, etc.
• Hold daily meetings with the team and monthly appraisals with all staff
• Respond appropriately to emergencies or urgent issues as they arise
• Step into any role, as the business and staffing levels dictate
• Accountable for the overall financial performance of The James, directing the team towards the achievement of the hotel’s financial goals
• Manage a conservative budget to maximise profit margins while balancing costs with guest satisfaction and quality
• Analyse and interpret financial information while monitoring sales and profits, and controlling costs while adjusting in real-time
• Ensure that all appropriate information for financial documents is received by the Head Office monthly, in compliance with the monthly accounting calendar
• Create monthly financial forecasts for The James by estimating revenues and line-by-line expenses. 
• Analyse historical and projected data to create an accurate forecast

Skills on Resume: 

• Stakeholder Relations (Soft Skills)
• Team Meetings (Soft Skills)
• Crisis Management (Soft Skills)
• Role Flexibility (Soft Skills)
• Financial Leadership (Hard Skills)
• Budget Management (Hard Skills)
• Financial Analysis (Hard Skills)
• Forecasting (Hard Skills)

Job Summary: 

• Report financial goals to the COO and Founders in a timely fashion, including accountability of sales, guest comments, progress on projects, hotel performance, and financial results
• Analyse Sales figures and devise revenue management strategies, driving results by executing innovative sales and marketing campaigns, understanding dynamic revenue management, and driving profit to the bottom line through strong financial control
• Call prospective corporate clients, meet clients, host viewings, and meet with on-site contacts on a daily, weekly, and monthly basis
• Adhere to brand standards and expected service levels to increase sales while minimising costs
• Proactively push for revenue growth through the implementation of perceptive Marketing & Sales strategies
• Assist in creating a positive team-oriented environment that focuses on the guest, through employee development and motivation
• Coach and develop team members to reach their full potential through consistent feedback and clear expectations.
• Perform employee reviews and develop corrective action plans
• Schedule staffing responsibly to live up to promises to  guests and owners
• Conduct daily staff meetings

Skills on Resume: 

• Financial Reporting (Hard Skills)
• Revenue Management (Hard Skills)
• Client Relations (Soft Skills)
• Brand Compliance (Hard Skills)
• Sales Strategy (Hard Skills)
• Team Motivation (Soft Skills)
• Staff Development (Soft Skills)
• Staff Scheduling (Hard Skills)

Job Summary: 

• Ensure that training in service standards is taking place in each department using the steps to effective training according to company standards.
• Training staff on how to interact with guests and how to handle guest complaints
• Manage human resource functions including recruiting, selection, orientation, training, performance planning, and evaluation
• Create and manage schedules for hourly employees based on employee availability and hotel demand
• Provide a positive guest experience through superior service, with a focus on quality, safety, and strong customer service
• Oversee team performance to ensure an optimal level of service and hospitality is provided to guests
• Evaluate changes to the guests’ needs, the apartments’ guest mix, and competitive trends to recommend appropriate products/services and operational changes to ensure guest and employee satisfaction
• Respond efficiently and accurately to guest complaints, demonstrating a commitment to guest services by responding to guest needs
• Monitor guest satisfaction through the appropriate channels
• Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with the Housekeeping and Maintenance departments
• Respond to maintenance issues in a timely fashion
• Inspect facilities regularly and enforce strict compliance with Health & Safety, Fire Safety, and other statutory regulations

Skills on Resume: 

• Service Training (Hard Skills)
• Staff Coaching (Soft Skills)
• HR Management (Hard Skills)
• Staff Scheduling (Hard Skills)
• Guest Service (Soft Skills)
• Performance Oversight (Hard Skills)
• Needs Analysis (Hard Skills)
• Complaint Resolution (Soft Skills)

Job Summary: 

• Lead the property in concert with the Kriya Sales Team in generating revenue through sales and marketing efforts
• Ensure guest and team member satisfaction. 
• Be incredibly friendly, customer-centric, love to smile, and radiate a positive and accommodating attitude while interacting with guests and Team Members
• Maintain strong knowledge and relationships with the business drivers of the local market
• Review financial reports and statements to understand the property’s performance versus its budget and expenses while working to determine areas of opportunity and develop strategies to improve performance on an ongoing basis.
• Lead, coach, and support the hotel team to effectively manage occupancy, rates, wages, and controllable expenses. 
• Strives to accomplish financial goals simultaneously with superior guest and team member satisfaction.
• Manage costs within the hotel, including supplies, labor, utilities, food, and beverage expenses, to within budgeted parameters
• Ensure service, technical skills, and other brand training occur throughout the property
• Establish a presence with team members on the property and actively solicit team member feedback and retention, leading by example

Skills on Resume: 

• Sales Leadership (Hard Skills)
• Guest Satisfaction (Soft Skills)
• Positive Attitude (Soft Skills)
• Market Knowledge (Hard Skills)
• Financial Review (Hard Skills)
• Team Coaching (Soft Skills)
• Cost Management (Hard Skills)
• Staff Training (Hard Skills)

Job Summary: 

• Hire team members who demonstrate strong functional expertise, creativity, and leadership
• Observe service behaviors of team members and provide feedback to individuals and/or supervisors.
• Review comment cards, guest survey results, and other data to identify areas of improvement with team members
• Analyze service issues and identify trends while facilitating the development of creative solutions to overcome obstacles
• Interface with guests regularly to obtain feedback on the quality of the product, service levels, and overall satisfaction
• Ensure that the facility is well-maintained and that operational areas have an atmosphere that exceeds guest expectations
• Ensure policies are administered fairly and consistently, and that each team member’s performance is evaluated and recognized
• Work to ensure the property meets franchise standards and is a safe and secure facility for guests and team members

Skills on Resume: 

• Talent Acquisition (Hard Skills)
• Service Observation (Hard Skills)
• Feedback Analysis (Hard Skills)
• Problem Solving (Soft Skills)
• Guest Interaction (Soft Skills)
• Facility Maintenance (Hard Skills)
• Policy Administration (Hard Skills)
• Safety Compliance (Hard Skills)

Job Summary: 

• Oversee the quality process to ensure customer satisfaction
• Take full responsibility and develop strategic plans to ensure achievement of high standards in service, administration, and operational management at all times
• Achieve and optimise business targets
• Lead successful hotel operations and team cohesion for each department
• Maintain brand standards and ensure an outstanding guest experience
• Identify and retain top talent
• Ensure an effective and productive owner relationship
• Quality service management
• Ensure communications from the leadership team are conducted effectively to all line employees to achieve maximum efficiency, and in a way that demonstrates leadership values
• Complete necessary reports every month, reflecting results achieved, variances, and actions for specified periods

Skills on Resume: 

• Quality Management (Hard Skills)
• Strategic Planning (Hard Skills)
• Business Optimization (Hard Skills)
• Operations Leadership (Soft Skills)
• Brand Standards (Hard Skills)
• Talent Retention (Soft Skills)
• Owner Relations (Soft Skills)
• Reporting (Hard Skills)

Job Summary: 

• Plans, develops, coordinates, and implements the day-to-day operations of the hotel
• Oversees hotel staffing to include recruitment & selection, orientation, training & development, scheduling, counseling, performance management, and other employee relations issues
• Maintains personal contact with guests, clients, and community organizations
• Prepares an annual operating budget to include a sales, marketing, and revenue management plan
• Analyzes financial performance by comparing actual performance to planned performance, identifying variances, and initiating corrective action.
• Maintains product and service quality standards by implementing policies and procedures, investigating deficiencies/complaints, and initiating corrective action.
• Inspects guestrooms to ensure all cleanliness standards are met for the Hotel Management Company and the Hotel brand
• Monitors and maintains procedures for control of supplies, keys, monies, and credit.
• Monitors and maintains procedures for the safety and security of hotel staff and guests

Skills on Resume: 

• Operations Management (Hard Skills)
• Staff Recruitment (Hard Skills)
• Guest Relations (Soft Skills)
• Budget Planning (Hard Skills)
• Financial Analysis (Hard Skills)
• Quality Control (Hard Skills)
• Room Inspection (Hard Skills)
• Safety Procedures (Hard Skills)

Job Summary: 

• Managing budgets and financial plans, and controlling expenditure
• Maintaining statistical and financial records
• Setting and achieving sales and profit targets
• Recruiting, training, and monitoring staff
• Planning work schedules for individuals and teams
• Meeting and greeting customers
• Dealing with customer complaints and comments
• Addressing problems and troubleshooting
• Ensuring events and conferences run smoothly
• Supervising maintenance, supplies, renovations, and furnishings
• Dealing with contractors and suppliers
• Ensuring security is effective
• Carrying out inspections of property and services
• Ensuring compliance with licensing laws, health and safety, and other statutory regulations
• Act as a storyteller for the brand, hotel, and its decor
• Work with colleagues to deliver inspirational service

Skills on Resume: 

• Budget Management (Hard Skills)
• Financial Reporting (Hard Skills)
• Sales Targeting (Hard Skills)
• Staff Training (Hard Skills)
• Schedule Planning (Hard Skills)
• Customer Interaction (Soft Skills)
• Complaint Resolution (Soft Skills)
• Problem Solving (Soft Skills)

Job Summary: 

• Lead the Assistant Hotel Manager, Housekeeping Manager, and Dining Room Manager
• Oversee hotel departments to ensure an optimal level of service and hospitality is provided to guests
• Resolve guest complaints promptly
• Provide a positive guest experience through quality, safety, and strong customer service
• Continuously improve the daily performance of the shipboard team and the hotel department
• Communicate effectively with all other departments, including housekeeping, food and beverage, etc.
• Evaluate with each department head their identified goals and the action steps to achieve them within the acknowledged length of time
• Coordinate all staff to create specific, measurable, achievable, and realistic game plans to provide guests with a memorable cruise on each itinerary

Skills on Resume: 

• Team Leadership (Soft Skills)
• Department Oversight (Hard Skills)
• Complaint Resolution (Soft Skills)
• Guest Experience (Soft Skills)
• Performance Improvement (Hard Skills)
• Effective Communication (Soft Skills)
• Goal Evaluation (Hard Skills)
• Staff Coordination (Hard Skills)

Job Summary: 

• Coordinate, direct, and manage day-to-day hotel operations
• Motivate associates to exceed expectations of the guests, passionately uphold, and elevate a positive work environment for all associates
• Support and communicate company goals and initiatives, promote company programs, and act as an ambassador of the company
• Ensure hotel operations are functioning within the financial parameters established by the company
• Hire qualified associates, assemble skilled and cohesive teams, manage individual and team performance, provide developmental opportunities, and promote teamwork and cooperation
• Meet all deadlines regarding Brand and company standards
• Provide a safe working environment
• Maintains high standards of personal appearance and grooming, which include compliance with the dress code

Skills on Resume: 

• Operations Management (Hard Skills)
• Staff Motivation (Soft Skills)
• Goal Communication (Soft Skills)
• Financial Compliance (Hard Skills)
• Staff Recruitment (Hard Skills)
• Team Building (Soft Skills)
• Safety Management (Hard Skills)
• Professional Appearance (Soft Skills)

Job Summary: 

• Work in conjunction with the hospitality group to develop and maintain a strategic business plan for the hotel
• Lead, direct, and manage all property operations.
• Maintain regular presence throughout the property.
• Create the Hotel's annual operating budget and CAPEX plan in conjunction with the Finance Director.
• Prepare plans and strategies to ensure the maximization of the property's performance.
• Create an exceptional climate of professional and personable service that creates memories by anticipating the needs and exceeding the expectations of guests.
• Monitor actual sales, revenues, and expenses to determine variance and assess goal accomplishments, and adjust strategies and forecasts accordingly.
• Monitor competitive set activities and adjust execution
• Ensure financial results are achieved, and where sales are difficult to achieve, ensure all costs are controlled.
• Ensure all policies and procedures are adhered to.
• Direct and motivate the team, ensuring optimal performance while promoting a positive work culture

Skills on Resume: 

• Business Planning (Hard Skills)
• Operations Leadership (Soft Skills)
• Property Presence (Soft Skills)
• Budget Planning (Hard Skills)
• Performance Strategy (Hard Skills)
• Guest Experience (Soft Skills)
• Sales Monitoring (Hard Skills)
• Team Motivation (Soft Skills)

Job Summary: 

• Responsible for overseeing the retention and acquisition of accounts by growing existing accounts and generating new business to a level that meets or exceeds sales forecasts.
• Executes all aspects of the sales and marketing plans to surpass revenue goals, including making outside sales calls and cold calls while maintaining relationships with current accounts.
• Builds and maintains relationships with key Clients. 
• Creates and solicits new business through innovative means.
• Leads the management of the hotel staff in a way to increase hotel profitability and customer satisfaction. 
• Responsibilities include overseeing the interviewing, hiring, training, work direction, and performance management of all employees. 
• Creating a motivating work environment allows for the development of employees.
• Contributes to the successful development of the Hotel Staff.
• Oversees the activities of all staff members to ensure adherence to hotel policies and procedures.
• Review all departmental schedules for accuracy and staffing demands.
• Conducts all daily, weekly, quarterly, and annual meetings.

Skills on Resume: 

• Account Management (Hard Skills)
• Sales Execution (Hard Skills)
• Client Relations (Soft Skills)
• Business Development (Hard Skills)
• Staff Leadership (Soft Skills)
• Employee Management (Hard Skills)
• Work Environment (Soft Skills)
• Staff Oversight (Hard Skills)

Job Summary: 

• Oversees annual salary review and ensures that all employee wages follow federal, state, and local wage and hour guidelines.
• Reviews and maintains accurate records of the hotel’s funds and information, including the cash flow sheet, accounts receivable and payable, credit card reconciliations, and registration information.
• Reviews and validates vendor invoices.
• Prepares annual budgets and weekly forecast updates.
• Develops a long‐term business plan that will increase the hotel’s profitability and customer satisfaction with the property, services offered, and staff.
• Oversees advertising and marketing campaigns for the hotel.
• Responsible for resolving escalated customer relations issues.
• Answers inquiries about hotel policies and services.
• Must appropriately address guest requests to ensure customers are satisfied with the hotel’s services and accommodations.
• Responsible for positively representing and promoting the property.
• Ensures systems and procedures are in place and followed for guest safety and security.

Skills on Resume: 

• Salary Review (Hard Skills)
• Financial Recordkeeping (Hard Skills)
• Invoice Validation (Hard Skills)
• Budget Forecasting (Hard Skills)
• Business Planning (Hard Skills)
• Marketing Campaigns (Hard Skills)
• Customer Relations (Soft Skills)
• Guest Service (Soft Skills)

Job Summary: 

• Manage all property expenses and look for efficiencies
• Ensure labour levels are on budget and appropriate to meet guest needs
• Anticipate seasonal changes in business volume and proactively make adjustments
• Drive Special Events and Corporate Business opportunities
• Build promotions and revenue-generating programs to generate business and meet the budget
• Ensure the reservation desk and host station are maximizing the yield of F+B tables
• Review pricing on all menus and make required changes
• Ensure F+B leadership focuses staff on identifying additional revenue opportunities with patrons (selling up)
• Ensure online content is accurate, relevant, and up-to-date (on the brand website and OTAs)
• Research competitors online
• Ensure the Hotel Manager identifies value-added guest service and concierge service offerings
• Forecast regularly to predict demand and set strategies
• Review rate strategy with the Hotel Manager, including yield management and stay restrictions

Skills on Resume: 

• Expense Management (Hard Skills)
• Labor Planning (Hard Skills)
• Business Forecasting (Hard Skills)
• Event Promotion (Hard Skills)
• Revenue Programs (Hard Skills)
• Yield Management (Hard Skills)
• Menu Pricing (Hard Skills)
• Online Content (Hard Skills)

Job Summary: 

• Ensure the Hotel Manager identifies all opportunities to boost Hotel occupancy in peak periods, including packages and promotions
• Work with the Hotel Manager to ensure success in meeting ADR and occupancy targets
• Review monthly KPI and Secret Shopper audits to identify opportunities for improvement
• Empower and train staff to resolve guest issues effectively
• Ensure staff are trained to cross-sell all property offerings
• Oversee the service excellence SOP to maintain a unified voice for expectations throughout the property
• Oversee reviews through all channels, ensure consistency of voice, and identify any trends to identify opportunities for improvement and take action
• Share guest feedback with staff
• Conduct weekly property walkthroughs with the Facilities Manager and Hotel Manager to identify maintenance and property cleanliness priorities
• Review the Preventive Maintenance Program monthly
• Work with corporate HR on initiatives directed to reducing turnover and creating brand ambassadors within the staff
• Share brand history, identity, and initiatives with staff
• Establish a culture of continuous improvement and service excellence at all levels

Skills on Resume: 

• Occupancy Strategy (Hard Skills)
• Target Achievement (Hard Skills)
• KPI Analysis (Hard Skills)
• Staff Training (Hard Skills)
• Cross-Selling (Hard Skills)
• Service Excellence (Soft Skills)
• Feedback Sharing (Soft Skills)
• Property Inspection (Hard Skills)

Job Summary: 

• Direct, train, and mentor associates and observe performance to ensure adherence to hotel policies and established operating procedures.
• Ensure all Owner and brand-directed initiatives, perspectives, and programs are implemented, followed, and supported.
• Monitor customer service by speaking with guests, reviewing written guest satisfaction surveys, and observing associates.
• Promote the hotel and company in the community.
• Assist with the development of sales strategies and action plans.
• Develop and maintain positive business relationships with all guests, vendors, and other external partners.
• Represent the company at various community organization meetings to promote hotels.
• Conduct regular physical inspections to ensure all standards of excellence are being met.

Skills on Resume: 

• Staff Mentoring (Soft Skills)
• Policy Compliance (Hard Skills)
• Customer Service (Soft Skills)
• Community Promotion (Soft Skills)
• Sales Strategy (Hard Skills)
• Business Relationships (Soft Skills)
• Brand Representation (Soft Skills)
• Facility Inspection (Hard Skills)

Job Summary: 

• Answer inquiries about hotel policies and services.
• Understand, support, and administer all state and local laws/codes in which the hotel is located that govern innkeeping and associate relations.
• Develop and maintain hotel budget, striving to meet and/or exceed all financial and budgetary goals.
• Facilitate and maintain ongoing communication and collaboration with all associates.
• Perform a variety of administrative tasks, including maintaining an accurate inventory of supplies, processing hotel payroll, and handling any accounting and purchasing functions.
• Maintain up-to-date records and files.
• Provide information pertaining to hours and available services of the hotel, i.e., restaurant, lounge, room service.
• Ensure the cleanliness of all areas of the hotel

Skills on Resume: 

• Policy Knowledge (Hard Skills)
• Legal Compliance (Hard Skills)
• Budget Management (Hard Skills)
• Team Communication (Soft Skills)
• Administrative Tasks (Hard Skills)
• Recordkeeping (Hard Skills)
• Service Information (Soft Skills)
• Cleanliness Oversight (Hard Skills)

Job Summary: 

• Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
• Perform quality assurance (QA) requirements for property and ensure property supervisors perform QA for their areas of responsibility.
• Know and satisfy the needs of the property owners, the Management Company, associates, and guests, bearing in mind that these needs are subject to change.
• Manages all sources of revenue, including the rooms, housekeeping, food and beverage, engineering, and other departments.
• Ensures all departments are profitable and maintain strong working relationships.
• Creates local and national marketing plans and pricing strategies and knows market segments.
• Responds quickly to changing market conditions and revises strategies accordingly.
• Actively participates in sales discussions, meetings, and plans. 
• Knows key account executives and business base.
• Knows monthly production levels for each salesperson on the staff.
• Ensures that all policies, procedures, federal, state, and local ordinances with regard to personnel, security, cash handling, guest relations, and safety are followed.
• Maintains and improves property standards and service to ensure guest satisfaction and the right public image.

Skills on Resume: 

• Customer Service (Soft Skills)
• Quality Assurance (Hard Skills)
• Stakeholder Management (Soft Skills)
• Revenue Management (Hard Skills)
• Profitability Oversight (Hard Skills)
• Marketing Strategy (Hard Skills)
• Sales Participation (Soft Skills)
• Policy Compliance (Hard Skills)

Job Summary: 

• Ensures that the property and its inventories are always in the best of condition.
• Achieves revenue and profit goals, balancing cost with guest satisfaction.
• Complies with all corporate accounting procedures.
• Prepares and submits on a timely basis operational results/reports to the corporate office and/or property owners.
• Ensures the implementation of and adherence to all policies and procedures.
• Walks and inspects property several times daily, and enforces the implementation of actions toward the safety, comfort, and cleanliness of the hotel and guest satisfaction.
• Ensures property hiring and all associate practices comply with company and legal requirements and strives for a culturally diverse workplace. 
• Selects, trains, and directs department supervisors and other associates, keeping them well-versed in all policies and procedures. 
• Delegates various tasks to the department supervisors to ensure the smooth operation of the property.
• Monitors performance, develops, and guides associates in career paths.
• Conducts performance evaluations for all employees, including department heads and supervisors.

Skills on Resume: 

• Property Maintenance (Hard Skills)
• Revenue Goals (Hard Skills)
• Accounting Compliance (Hard Skills)
• Reporting (Hard Skills)
• Policy Adherence (Hard Skills)
• Safety Inspection (Hard Skills)
• Diversity Hiring (Soft Skills)
• Staff Development (Soft Skills)

Job Summary: 

• Responsible for maintaining proper and confidential associate files, i.e., personnel files, medical files, investigative files, etc.
• Promotes teamwork and high morale with associates.
• Assists in the development and implementation of Sales and Marketing Program and Quarterly Sales Strategy Reports.
• Solicits new and repeat business for the hotel.
• Accompanies the brand Revenue Manager on sales calls. 
• Becomes involved in community and/or government affairs.
• Possesses and utilizes excellent time management skills.
• Remains highly visible and readily available for guests at all times.
• Takes initiative to offer assistance or answer questions throughout the hotel.
• Ensures that a viable key control program is in place.
• Understands and implements the Brand service culture.
• Performs all shift checklist responsibilities.
• Supports team members to ensure the team’s entire workload is completed daily.
• Provides a professional image at all times through appearance and dress.

Skills on Resume: 

• Confidential File Management (Hard Skills)
• Teamwork Promotion (Soft Skills)
• Sales Strategy (Hard Skills)
• Business Solicitation (Hard Skills)
• Community Involvement (Soft Skills)
• Time Management (Soft Skills)
• Guest Assistance (Soft Skills)
• Professional Appearance (Soft Skills)

Job Summary: 

• Lead, direct and manage all hotel operations, including hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation
• Ensure guest and team member satisfaction
• Monitor and develop team member performance, particularly the executive team and department heads, to include providing supervision and professional development, scheduling, conducting counseling and evaluations, and delivering recognition and reward
• Recruit, interview, and train team members
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance, and service and financial measurements
• Identify operational performance, productivity, and efficiency gaps and implement measures to correct those deficiencies
• Maintaining a friendly, attentive, and service-oriented demeanor in all interactions with guests and hotel staff.
• Keeping open communication between leaders within the hotel staff and working to develop a high-quality staff that is aligned with the high level of guest service that is expected.

Skills on Resume: 

• Operations Leadership (Hard Skills)
• Budget Forecasting (Hard Skills)
• Strategic Planning (Hard Skills)
• Service Initiatives (Hard Skills)
• Team Development (Soft Skills)
• Recruitment (Hard Skills)
• Service Quality (Hard Skills)
• Staff Communication (Soft Skills)

Job Summary: 

• Manage financials, P&L, and payroll to maintain profitability.
• Ensure compliance with local and state requirements for licensing and permits.
• Maintain security and safety systems within the property and ensure that proper inspections and maintenance are attended to.
• Drive property-wide improvements within staff training and development, to ensure top-quality guest services and drive consistent guest returns
• Maintain a professional working relationship and promote open lines of communication with managers, employees, and other departments.
• Communicating ideas, development goals, and tasks to team members effectively and maintaining timely follow-up to delegated tasks.
• Keep a proactive view of issues within the property, and be attentive to solving disruptions to the hotel functions that occur.
• Analysis and assessment of data and information from multiple sources to arrive at solutions that will be beneficial to the business.
• Receiving concerns and issues from hotel guests and staff in an attentive, professionally focused manner.

Skills on Resume: 

• Financial Management (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Safety Systems (Hard Skills)
• Staff Training (Hard Skills)
• Team Communication (Soft Skills)
• Proactive Problem Solving (Soft Skills)
• Data Analysis (Hard Skills)
• Issue Resolution (Soft Skills)

Job Summary: 

• Supervise work at all levels (receptionists, kitchen staff, maids, office employees, etc.) and set clear objectives
• Plan activities and allocate responsibilities to achieve the most efficient operating model
• Manage budgets/expenses, analyze and interpret financial information, and monitor sales and profits
• Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services
• Communicate with customers (welcome them in the facilities, address their complaints, find solutions to problems, offer information, etc.)
• Deal with maintenance issues, shortages in staff or equipment, renovations, etc.
• Collaborate with external parties such as suppliers, travel agencies, event/conference planners, etc.
• Inspect facilities regularly and enforce strict compliance with health and safety standards

Skills on Resume: 

• Team Supervision (Soft Skills)
• Activity Planning (Hard Skills)
• Budget Management (Hard Skills)
• Marketing Strategy (Hard Skills)
• Customer Communication (Soft Skills)
• Maintenance Oversight (Hard Skills)
• Vendor Collaboration (Soft Skills)
• Safety Compliance (Hard Skills)

Job Summary: 

• Monitors the operating expense-tracking system for all departments
• Ensures the attainment of a superior hotel property
• Develops the annual Capital budget.
• Ensures completion of all Capital items.
• Conducts daily inspections of guest rooms to ensure housekeeping is meeting/exceeding cleanliness standards.
• Conducts Bi-weekly property inspections and approves action plans to include a timetable to resolve problems.
• Ensures that the property complies with NHG Accounting Policies and Procedures
• Promotes guest satisfaction to obtain repeat business of leisure and organizational markets
• Evaluates all guest complaints and ensures corrective action is taken by department heads
• Monitors response letters/corrective action program on response cards
• Plays an active role in the community through affiliation with various community organizations to promote and maintain a positive image for the property
• Ensures compliance with established M.O.D. Program

Skills on Resume: 

• Expense Tracking (Hard Skills)
• Capital Budgeting (Hard Skills)
• Project Completion (Hard Skills)
• Room Inspection (Hard Skills)
• Accounting Compliance (Hard Skills)
• Guest Satisfaction (Soft Skills)
• Complaint Resolution (Soft Skills)
• Community Engagement (Soft Skills)

• Job Summary: 
• Monitors sales initiatives and activities in compliance with the established marketing plan
• Assists the Director of Sales in the development of the annual Marketing Plan
• Reviews marketing plan quarterly with the Director of Sales to ensure effectiveness and makes adjustments accordingly
• Assists the Director of Sales with marketing efforts
• Conducts “Rap Sessions” with the Director of Sales monthly
• Ensures that the Director of Sales conducts “Rap Sessions” with all sales managers every month
• Monitors monthly compliance with the Sales Action Plan included in the property’s Marketing Plan
• Contacts P.I.C.s (Person-in-Charge of groups) in-house to promote goodwill and foster additional business, repeat bookings, and referrals
• Participates in a minimum of one off-site sales trip quarterly to maintain favorable working relationships among prospective and current clients
• Enhances the property’s community image and stays abreast of competition and new developments to maximize profitability
• Ensures that required sales reports are submitted promptly
• 
  
• Skills on Resume: 
• Sales Monitoring (Hard Skills)
• Marketing Planning (Hard Skills)
• Plan Evaluation (Hard Skills)
• Sales Support (Hard Skills)
• Team Communication (Soft Skills)
• Client Relations (Soft Skills)
• Community Networking (Soft Skills)
• Sales Reporting (Hard Skills)

Job Summary: 

• Ensures associates are provided with the necessary structure, motivation, and training to satisfy their needs and achieve organizational goals
• Ensures that all hiring and termination practices adhere to A and A Hotels’ policies and procedures, state and federal laws, and protects the company’s “at will” employer status
• Ensures adequate staffing levels are maintained, adhering to labor to budget, percent to sales, and approved staffing guidelines
• Ensures compliance of all department heads with goal-oriented position descriptions and reviews goals with each individual
• Ensures development and maintenance of position descriptions in each associate’s personnel file (signed and dated by the associate)
• Review with department heads any revisions/additions made to position descriptions
• Monitors departmental adherence to Performance Standards
• Conducts annual performance evaluations with all department heads
• Ensures all department heads conduct annual performance evaluations with their associates
• Performance evaluations will include a goal-oriented action plan for the coming year
• Monitors compliance with the reservation-training program by attending monthly front office and reservation meetings to review and score shop call tapes and take action accordingly
• Reviews departmental incentive programs (i.e., Sales, Reservation Shop Call, Rooms Revenue, Housekeeping, Associate of the Month) to ensure effectiveness

Skills on Resume: 

• Staff Motivation (Soft Skills)
• Hiring Practices (Hard Skills)
• Staffing Management (Hard Skills)
• Goal Review (Hard Skills)
• Position Description (Hard Skills)
• Performance Monitoring (Hard Skills)
• Performance Evaluation (Hard Skills)
• Incentive Programs (Hard Skills)

• Job Summary: 
• Encourages promotion from within and associate development through goal setting and associate training
• Coordinate with the Corporate Director of Training and Development, a minimum of five weeks of scheduled classes per year
• Monitors HR compliance with the formal orientation program
• Complete an orientation, training evaluation, and the Educational Institute’s Supervisory Skill Builders course
• Ensures new associates receive formal training by using the step-by-step training guides
• Ensures property complies with all Federal and State laws regarding all personnel practices
• Ensures continual efforts are made to increase management abilities and knowledge
• Attends annually a minimum of one advanced management training seminar
• Attends corporate management-sponsored events
• Operates in compliance with the Policies and Procedures Manual unless preempted by property or franchise-level policies
• 
  
• Skills on Resume: 
• Internal Promotion (Soft Skills)
• Staff Training (Hard Skills)
• HR Compliance (Hard Skills)
• Orientation Management (Hard Skills)
• Training Evaluation (Hard Skills)
• Legal Compliance (Hard Skills)
• Management Development (Soft Skills)
• Policy Adherence (Hard Skills)

Job Summary: 

• Drives innovation to enable the hotel to achieve a sustainable competitive advantage amongst similar hotels in Singapore.
• Drives the Commercial success of the hotel by leveraging each of the commercial functions, including Rooms, Food and Beverage, and Meetings and Events, and drives the teams towards the common goal, including Sales, Revenue, Digital Marketing, Loyalty & Distribution teams
• Measures performance in all areas and leverages analytics and innovation to drive continuous improvement.
• Owns and implements revenue, marketing, and sales strategy for all commercial functions in conjunction with the regional revenue manager, head of food and beverage, head of sales, and corporate office 
• Developing new business for the company, working with revenue and sales teams.
• Develops and drives balanced scorecard metrics together with the team.
• Uses data and analytics to continuously improve performance in all areas
• Responsible for building a strong service culture focused on outstanding guest care.

Skills on Resume: 

• Innovation Management (Hard Skills)
• Commercial Leadership (Hard Skills)
• Performance Analytics (Hard Skills)
• Revenue Strategy (Hard Skills)
• Business Development (Hard Skills)
• Scorecard Metrics (Hard Skills)
• Data Analysis (Hard Skills)
• Service Culture (Soft Skills)

Job Summary: 

• Ensures a cadence of reviews and accountability for performance and ensures structured action plans are implemented to address gaps or opportunities.
• Ensures regular communication with other hotel General Managers and relevant support executives to ensure the effective management of the hotel.
• Oversees the creation and/or revisions of hotel budgets for the financial year (forecasts) and monitors achievement and action shortfalls.
• Review all capital expenditure as approved by Procurement and various HODs.
• Develops marketing and promotional programmes and strategies in conjunction with Regional Marketing and Sales personnel.
• Manage performance by measuring and recognizing success and addressing shortcomings, and underachievement.
• Ensure continuously high standards of hotel administration and financial reporting through the hotel's financial controller
• Ensure implementation and adherence to Group Human Resources Policies, practices, and procedures
• Ensure compliance with all laws, standards, and policies. 

Skills on Resume: 

• Performance Accountability (Hard Skills)
• Team Communication (Soft Skills)
• Budget Forecasting (Hard Skills)
• CapEx Review (Hard Skills)
• Marketing Strategy (Hard Skills)
• Performance Management (Hard Skills)
• Financial Reporting (Hard Skills)
• Policy Compliance (Hard Skills)

Job Summary: 

• Ensures immediate and effective corrective action is taken on any internal control weaknesses or breach of procedure identified by internal audit, external audit, or other sources.
• Ensure maintenance and care of assets through agreed property standards and by working with the Global Technical Services team
• Attend to ad hoc responsibilities and functions
• Builds ties in the community to promote the hotel and bring the community into the hotel.
• Actively seek ways to deliver a memorable guest experience and empower & inspire the hotel team to do the same
• Maximise revenue opportunities and control costs in line with targets, while providing added value to hotel guests
• Creates an environment where teamwork is encouraged and recognized.
• Creates an environment where creativity and innovation are recognised & rewarded.
• Initiates and monitors the Energy conservation plan & strategy.
• Ensures the safety and quality of the building, facilities, and services through implementation of the preventive maintenance plan & crisis Management plan.

Skills on Resume: 

• Internal Controls (Hard Skills)
• Asset Maintenance (Hard Skills)
• Ad Hoc Tasks (Hard Skills)
• Community Engagement (Soft Skills)
• Guest Experience (Soft Skills)
• Revenue Maximization (Hard Skills)
• Teamwork Promotion (Soft Skills)
• Innovation Recognition (Soft Skills)

Job Summary: 

• Ensures attainment of the budget for all departments
• Monitors compliance with staffing guidelines and budgeted payrolls by all departments
• Monitors compliance with the annually established room rate plan and applies principles of yield management
• Establishes annual incentive programs for all department heads
• Conducts staff meetings every week to ensure interdepartmental communication and coordination of mutual goals
• Conducts audits every quarter of departmental procedures and results
• Monitors Daily Rooms Inventory Control and merchandising procedures
• Conducts quarterly rate surveys of competitive hotels/resorts and monitors program for competitive analysis and price-value assessment.
• Monitors and ensures compliance with amenity programs, company standards, and promotional materials
• Develops annual operating budget

Skills on Resume: 

• Budget Attainment (Hard Skills)
• Staffing Compliance (Hard Skills)
• Yield Management (Hard Skills)
• Incentive Programs (Hard Skills)
• Staff Meetings (Soft Skills)
• Departmental Audits (Hard Skills)
• Inventory Control (Hard Skills)
• Competitive Analysis (Hard Skills)

Job Summary: 

• Assists in developing as well as managing the operating budgets.
• Sell potential guests both within the hotel and outside the hotel.
• Meets and greets convention officers and any other VIP's.
• Maintenance of Quality Standards as set forth by corporate / brand standards for proper guestroom cleanliness, function room set up, and public room set-ups, maintenance of all facilities, service, and employee performance
• Analyzes operations and meets with department heads to review the operations and receive their suggestions.
• Selects and trains department heads and keeps them informed of company policies, observes their performance. 
• Delegates responsibilities, holds them responsible for standards set forth by the hotel, and assists them in improving their level of performance.
• Works with department heads and employees directly and counsels employees following the guidelines of the corporate Human Resource Director. 
• Establishes programs to improve employee morale and motivation.
• Delegates work responsibilities to best utilize all personnel.
• Work closely with the Regional Revenue Manager regarding sales, forecasting, etc.

Skills on Resume: 

• Budget Management (Hard Skills)
• Sales Skills (Soft Skills)
• VIP Relations (Soft Skills)
• Quality Standards (Hard Skills)
• Operations Analysis (Hard Skills)
• Staff Training (Hard Skills)
• Delegation (Soft Skills)
• Employee Motivation (Soft Skills)

Job Summary: 

• Prepares all reports on a timely basis. Analyzes and states strategies to improve.
• Prepares and manages marketing upkeep on required capital improvements.
• Studies and analyzes employee work assignments from which staffing guides are established and approved. 
• Maintains daily checks on payroll performance and takes affirmative action to correct high payroll costs. 
• Approves all overtime, both before and after, in the case of an emergency or unscheduled requirement.
• Checks, controls, and approves all other hotel expenses.
• Inspects the property and implements action to ensure the safety and comfort from fire, injury, or illness due to unsafe or unsanitary conditions.
• Authorization of requisitions and checks, and approves requisitions for purchases of all items.
• Maintain current analysis of competitive set for property and market conditions.
• Reviews all significant items with the Director of Operations or other home office executives for information purposes, policy decisions, or assistance requests.

Skills on Resume: 

• Report Preparation (Hard Skills)
• Marketing Management (Hard Skills)
• Staffing Analysis (Hard Skills)
• Payroll Control (Hard Skills)
• Expense Approval (Hard Skills)
• Safety Inspection (Hard Skills)
• Purchasing Authorization (Hard Skills)
• Competitive Analysis (Hard Skills)

Job Summary: 

• Manage all aspects of the hotel, including operations, sales & marketing strategies, revenue management, and human resources.
• Run all marketing campaigns to raise property awareness and drive new business.
• Maximize room revenue, planning and adjusting for various market conditions.
• Lead the food and beverage team in establishing a service-focused, lively restaurant environment.
• Develop strategies that optimize the usage of F&B space, products, services, and staffing levels.
• Ensure superior guest service is delivered consistently in all departments.
• Establish and maintain high-quality standards in all areas relating to property upkeep, appearance, cleanliness, and maintenance.
• Recruit, train, and lead a strong and effective management team with measurable performance targets.

Skills on Resume: 

• Hotel Operations (Hard Skills)
• Marketing Campaigns (Hard Skills)
• Revenue Management (Hard Skills)
• F&B Leadership (Hard Skills)
• Space Optimization (Hard Skills)
• Guest Service (Soft Skills)
• Quality Standards (Hard Skills)
• Team Recruitment (Hard Skills)

Job Summary: 

• Manage all sources of revenue to include rooms, food and beverage, internet, and others. 
• Ensure all departments are profitable and maintain strong working relationships.
• Create local and national marketing plans and pricing strategies, and know each market segment. 
• Respond quickly to changing market conditions and revise strategies accordingly.
• Actively participate in sales discussions, meetings, and plans. 
• Know key account executives and business base.
• Know monthly production levels for each salesperson on the staff.
• Promote Prism’s philosophies and Culture throughout the hotel to both team members and guests.
• Create the hotel’s annual budget and monitor the performance of the hotel throughout the year.
• Manage human resources functions of the hotel by controlling turnover, motivating team members, focusing on team member development and retention, and conducting regular team member meetings.
• Protect the hotel and its assets through enforcing and maintaining a preventive maintenance program.
• Respond quickly to guest requests in a friendly manner. Follow up to ensure guest satisfaction.

Skills on Resume: 

• Revenue Management (Hard Skills)
• Profitability Oversight (Hard Skills)
• Marketing Strategy (Hard Skills)
• Sales Participation (Soft Skills)
• Account Management (Hard Skills)
• Budget Planning (Hard Skills)
• HR Management (Hard Skills)
• Guest Satisfaction (Soft Skills)

Job Summary: 

• Provide strategic and visionary leadership to maintain guest and team member satisfaction.
• Uphold the brand standards and culture of the property by fully understanding brand expectations and guest experience requirements.
• Ensure the efficient and effective operation of all departments.
• Communicate effectively with all team members, leaders, and guests.
• Communicate with the corporate board and owners in formal settings.
• Responsible for the oversight of operations, including reservations, guest services, inventory management, cost control, safety standards, human resources, and budgeting and forecasting.
• Collaborate with corporate finance and provide information to ensure accurate and timely financial document production.
• Responsible for interpreting financial and operational data into an operational plan, preparing annual budget, anticipating revenue/cost challenges, and managing the timing of discretionary expenditures.
• Analyze financial and operating information on an ongoing basis to achieve budgeted labor, supplies, materials, and other cost standards.
• Ensure department staff are trained in financial controls and procedures as outlined by internal and external audits, and that procedures are regularly followed.

Skills on Resume: 

• Strategic Leadership (Soft Skills)
• Brand Compliance (Hard Skills)
• Department Oversight (Hard Skills)
• Effective Communication (Soft Skills)
• Stakeholder Relations (Soft Skills)
• Operations Management (Hard Skills)
• Financial Planning (Hard Skills)
• Staff Training (Hard Skills)

Job Summary: 

• Maintain a positive, cooperative work environment with an emphasis on training and development.
• Develop leadership talent by acting as a mentor and maintaining a leadership succession plan. 
• Create a culture that reflects the owner's and brand's expectations.
• Manage safety programs to protect guests and team members and that meet OSHA and DOL requirements, and use an ongoing safety plan to minimize workers' compensation claims.
• Aware of commonly occurring challenges of the food and beverage (F&B) operations and maintain favorable health department scores, and meet safety and sanitation standards.
• Ensure preventative maintenance standards are in place and being followed.
• Identify and make recommendations for capital improvements to enhance the guest and team member experience.
• Coordinate group room blocks with sales and marketing to optimize group guest service and revenue.
• Inspect guest rooms, public access areas, and outside grounds for cleanliness and appearance.

Skills on Resume: 

• Work Environment (Soft Skills)
• Leadership Development (Soft Skills)
• Culture Building (Soft Skills)
• Safety Management (Hard Skills)
• F&B Operations (Hard Skills)
• Preventive Maintenance (Hard Skills)
• Capital Improvement (Hard Skills)
• Group Coordination (Hard Skills)

Job Summary: 

• Build a strong, well-trained team around to ensure the success of all departments.
• Lead by example, overseeing all operational activities with a positive attitude and sense of teamwork.
• Ensure that all policies, procedures, and standards are in place regarding the brand, ownership, and state policies.
• Follow all safety and security guidelines for cash handling, guest relations, and hotel personnel.
• Provide exceptional service to all guests.
• Provide proper training to all departments and follow through with self-audits.
• Oversee all operational activities with a positive attitude and sense of teamwork.
• Maintain and improve all hotel standards daily.
• Maintain excellent guest scores and QA scores.

Skills on Resume: 

• Team Building (Soft Skills)
• Operations Oversight (Hard Skills)
• Policy Compliance (Hard Skills)
• Safety Procedures (Hard Skills)
• Guest Service (Soft Skills)
• Staff Training (Hard Skills)
• Quality Audits (Hard Skills)
• Standards Improvement (Hard Skills)

Job Summary: 

• Help to develop the yearly budget with the accounting team, while maintaining that budget for the year, and reaching the GOP goal.
• Conduct all hiring, training, and HR processes at the hotel level.
• Work with the sales team to find new sources of business, meet all top accounts, and help
• Work with the sales team and brand revenue manager to ensure proper placement of rates and inventory.
• Follow through on all preventive maintenance items each quarter.
• Assist in building a strong core value system.
• Work in a fast-paced, always changing work environment with a professional and positive attitude.
• Understand P&L, GOP, payroll processing, AR accountability, and revenue generation.

Skills on Resume: 

• Budget Management (Hard Skills)
• HR Processes (Hard Skills)
• Business Development (Hard Skills)
• Rate Management (Hard Skills)
• Preventive Maintenance (Hard Skills)
• Core Values (Soft Skills)
• Adaptability (Soft Skills)
• Financial Acumen (Hard Skills)

Job Summary: 

• Direct the current and future marketing activities
• Sell the service of the Hampton Inn by Hilton on a local and regional basis
• Promote a favorable image of hotels and the company to the public through personal interest in civic, cultural, and other community activities
• Meet all budgetary, cost, and other financial objectives established for the hotels
• Directly supervise assigned managers by selecting training
• Ensures service programs are in place and executed against (e.g., Shaping Services, etc.)
• Prepares for QA audits (i.e., daily and pre-visit activities) to ensure Clear / Green rating.
• Develop leadership skills within the team by guiding recruiting efforts
• Ensure immaculate housekeeping by overseeing the Housekeeping Manager
• Prioritize the safety and security of all guests, co-workers, and hotel assets
• Ensure superior maintenance, repair, and improvements of all building equipment and grounds

Skills on Resume: 

• Marketing Direction (Hard Skills)
• Sales Skills (Soft Skills)
• Public Relations (Soft Skills)
• Financial Management (Hard Skills)
• Manager Supervision (Hard Skills)
• Service Programs (Hard Skills)
• Leadership Development (Soft Skills)
• Safety Oversight (Hard Skills)

Job Summary: 

• Managing the day-to-day running of the business within SimpsInns
• Managing all streams of guest feedback
• Maximising sales and profitability in all departments
• Providing the team with a stimulating and supportive environment
• Maintaining and increasing standards of guest service
• Controlling the training and development of staff
• Use of company documentation ensures that all relevant control procedures are in place to deliver accurate records in all areas of the operational business
• Achieve budget sales and achieve the agreed targets on gross profit and wage budgets.
• Ensure teams are aware of their responsibilities concerning health and safety in the workplace and have the minimum qualifications and training to work in a kitchen environment
• Ensure that the company food hygiene management system is adhered to and fully understood by all the teams and that the company control procedures in respect of food production, portion control, and stock management are fully implemented
• Undertake regular audits of all areas, eg, finance/stocks for food and drink/ weekly managers' checklists are complete and actioned to ensure complete adherence to agreed company standards

Skills on Resume: 

• Business Management (Hard Skills)
• Feedback Management (Soft Skills)
• Sales Maximization (Hard Skills)
• Team Support (Soft Skills)
• Guest Service (Soft Skills)
• Staff Training (Hard Skills)
• Recordkeeping (Hard Skills)
• Budget Achievement (Hard Skills)

Job Summary: 

• Develop a relationship with the senior teams within Hotel & Leisure facilities & other SimpsInns venues
• Ensure all new starters receive a thorough induction and are given all the initial help they need to achieve the required standards in their new job
• Support all members of the team to reach their full potential and allow them to develop their careers
• Conduct 6 monthly performance reviews with the Management team, offering training and coaching, and an annual appraisal
• Ensure effective channels of communication at all levels so every member of the team is aware of the objectives and the part they play in their delivery
• Schedule team meetings and contribute to the development and growth of the business through the sharing of good practices and own experiences
• Support the SimpsInns Executive Chef in the development of food offerings to guests
• Planning and controlling change
• Researching alternative methods of efficiency

Skills on Resume: 

• Relationship Building (Soft Skills)
• Staff Induction (Hard Skills)
• Career Development (Soft Skills)
• Performance Review (Hard Skills)
• Team Communication (Soft Skills)
• Team Meetings (Soft Skills)
• Menu Development (Hard Skills)
• Change Management (Hard Skills)

• Job Summary: 
• Ensure Company and brand standards of operations are strictly adhered to.
• Ensure department heads have proper coverage through adequate staffing.
• Create an inclusive, team member-centric culture where team members are cared for so they can be their best.
• Spend time in the lobby during peak check-in and check-out hours to engage with the guests.
• Resolve guest issues to ensure high guest satisfaction tactfully and courteously.
• Review guest service scores daily to identify areas of improvement, recognize positive achievement, and implement corrective action 
• Develop the hotel's annual budget and financial reports 
• Monitor the operation to ascertain that budgeted goals are achieved.
• Provide for the continuous improvement of the property through control of capital expenditures.
• Maintain high sanitation standards for food handling and maintenance equipment.
• Counsel, coach, discipline, and terminate as appropriate with HR review and input to ensure compliance with company policy.
• 
  
• Skills on Resume: 
• Standards Compliance (Hard Skills)
• Staffing Management (Hard Skills)
• Team Culture (Soft Skills)
• Guest Engagement (Soft Skills)
• Issue Resolution (Soft Skills)
• Budget Development (Hard Skills)
• Property Improvement (Hard Skills)
• Employee Counseling (Soft Skills)

Job Summary: 

• Work with the sales team to improve occupancy and REVPAR performance.
• Participate in weekly revenue management calls.
• Maximize productivity and minimize labor costs by analyzing trends and adjusting staff.
• Maintain personnel and payroll files in compliance with Company policy.
• Establish proper preventative maintenance programs by the annual budget and the owner's objectives.
• Promote a safe work environment to minimize liability and expense. 
• Walk the property to evaluate the hotel's physical condition and communicate with team members.
• Ensure property reports are completed with accurate information and are in compliance with company policy.
• Keep abreast of governmental regulations as they relate to hotel operations and ensure the hotel complies with all applicable laws and regulations.
• Ensure Company and brand standards of operations are strictly adhered to.
• Report any items in need of repair.
• Follow all safety procedures while working.

Skills on Resume: 

• Sales Collaboration (Soft Skills)
• Revenue Management (Hard Skills)
• Labor Analysis (Hard Skills)
• Payroll Compliance (Hard Skills)
• Preventive Maintenance (Hard Skills)
• Safety Promotion (Hard Skills)
• Property Inspection (Hard Skills)
• Regulatory Compliance (Hard Skills)

Job Summary: 

• Responsible for the overall performance of the property's operations to include P&L, guest satisfaction, brand quality assurance, budget, and labor
• Executes the training of all teammates as it relates to brand and company standards to maximize revenues and service culture
• Be responsible for maintaining compliance and staying up to date on new initiatives for the brand and company
• Aware of and in compliance with all local and state laws
• Maintain positive relationships with the Management company, property owners, and clients
• Support and inspection for safety and security standards are being maintained
• Support guest experience and satisfaction in all operations
• Works closely with corporate teams in people, accounting, revenue management, sales, and leadership to ensure property and company goals are being achieved
• Act as the face of the property by being actively involved in the local community

Skills on Resume: 

• Operations Management (Hard Skills)
• Staff Training (Hard Skills)
• Compliance Management (Hard Skills)
• Legal Compliance (Hard Skills)
• Relationship Management (Soft Skills)
• Safety Inspection (Hard Skills)
• Guest Satisfaction (Soft Skills)
• Community Engagement (Soft Skills)

Job Summary: 

• Focus on what uniquely what the hotel and its team successful
• Lead by example, overseeing all operational activities with a positive attitude and sense of teamwork
• Ensure that all policies, procedures, and brand standards are in place
• Provide exceptional service to all guests
• Provide proper training to all departments and follow through with self-audits
• Maintain and improve all hotel standards daily
• Maintain brand benchmark or higher guest scores
• Develop budgets and work within the budget, reaching the needed GOP
• Conduct all hiring and training with all department leaders
• Work with the sales team to find new sources of business
• Rate management
• Work with and follow through with the PM plans for the rooms
• Assist in building the core values of the hotel

Skills on Resume: 

• Operational Leadership (Soft Skills)
• Policy Compliance (Hard Skills)
• Guest Service (Soft Skills)
• Staff Training (Hard Skills)
• Quality Assurance (Hard Skills)
• Budget Management (Hard Skills)
• Recruitment (Hard Skills)
• Rate Management (Hard Skills)

Job Summary: 

• Provide leadership and development by selecting, training, counseling, and motivating a small team of 8-12 employees, including a willingness and ability to step in and assist each team member
• Promote & Deliver exceptional guest services, including continual monitoring cleanliness of the hotel and ensuring all guest-related concerns are resolved promptly. 
• Must always be “Guest Ready.”
• Develop, administer, and control the property revenue and budget expenses. 
• Responsible for monthly inventories, ordering, and receiving goods.
• Analyze Profit & Loss, General Ledger statements, and submit P&L Variance Reports promptly.
• Facilitate Sales & Marketing acumen to achieve revenue and maximum profitability through in-depth knowledge of the hotel surroundings/area.
• Develop & maintain rapport with competitive properties, City Conventions, Visitors Bureau, Chamber of Commerce, target accounts, lead sources, clients, etc.

Skills on Resume: 

• Team Leadership (Soft Skills)
• Guest Service (Soft Skills)
• Budget Control (Hard Skills)
• Inventory Management (Hard Skills)
• Financial Analysis (Hard Skills)
• Sales & Marketing (Hard Skills)
• Networking (Soft Skills)
• Revenue Management (Hard Skills)

Job Summary: 

• Full accountability for the hotel’s financial performance
• Drive business and utilise all areas within the cluster to generate revenue for the hotel
• Responsible for the planning, forecasting, and management of the hotel budget
• Control operating expenses through resource planning/ optimisation, regular review of business expenses, and business costs
• Responsible for the overall guest experience of the hotel
• Ensure all team members deliver guest services the Stamford Way
• Identify areas to improve guest touchpoints and work with relevant departments to create points of differentiation
• Monitor all guest feedback and complaints and ensure they are resolved promptly, and step in to address and resolve guest complaints
• Ensure all hotel P&Ps are complied with by all team members
• Conduct regular checks in FOH/BOH and all public areas of the hotel to ensure that they are well-maintained
• Regular inspection of rooms, building interior, and exterior to ensure the hotel maintains its brand / corporate image
• Ensure appropriate preventive maintenance is in place and adhered to for all plants and equipment, guest rooms, and all hotel areas
• Responsible for the overall operational efficiency of the hotel

Skills on Resume: 

• Financial Accountability (Hard Skills)
• Revenue Generation (Hard Skills)
• Budget Planning (Hard Skills)
• Expense Control (Hard Skills)
• Guest Experience (Soft Skills)
• Complaint Resolution (Soft Skills)
• Policy Compliance (Hard Skills)
• Operational Efficiency (Hard Skills)

Job Summary: 

• Opening of the hotel (limited hours of operation)
• Delegating work to different staff departments
• Communicating with the Corporate Office
• Receiving incoming calls from current and potential guests
• Inspecting rooms that have been turned over by Housekeeping
• Inspecting the quality of work orders completed by Maintenance
• Assessing the status and plan of action on all rooms that are out of service
• Resolving guest concerns
• Continued training of staff members

Skills on Resume: 

• Hotel Opening (Hard Skills)
• Task Delegation (Soft Skills)
• Corporate Communication (Soft Skills)
• Guest Communication (Soft Skills)
• Room Inspection (Hard Skills)
• Maintenance Quality (Hard Skills)
• Problem Resolution (Soft Skills)
• Staff Training (Hard Skills)

• Job Summary: 
• Creates an operating environment that assures consistent guest satisfaction.
• Monitors the performance of the hotel through verification and analysis of guest satisfaction systems and financial reports. 
• Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. 
• Executes marketing, sales, and operational activities, producing results that meet or exceed the hotel's business plan.
• Understands the government regulations affecting the hotel's operations, ensuring the hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state, or municipal authority.
• Deals with the general public, guests, employees, union, and government officials with tact and courtesy.
• Accepts full responsibility for managing an activity.
• Takes an active role in the overall sales effort at the property and attends the required brand training to ensure that the staff is properly positioned in the market to be the top performer and leader for the brand.
• Maintains an appropriate level of community public affairs involvement.
• Ensure all equipment is maintained to service standards. 
• Resolve any outages promptly.
• Maintain downtime procedures to ensure no revenues are lost during equipment outages.
• Ensure coverage for all Assistant General Manager responsibilities in the event there is no one in that position.
• Develops accurate and aggressive long and short-range financial objectives consistent with the Company's mission statement.
• Prepares financial reports for management that clearly explain operational effectiveness, trends, and variances.
• Manage payroll and ensure timecards are properly stored.

Skills on Resume:  

• Guest Satisfaction (Soft Skills)
• Performance Monitoring (Hard Skills)
• Quality Standards (Hard Skills)
• Marketing Execution (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Public Relations (Soft Skills)
• Sales Leadership (Hard Skills)
• Financial Management (Hard Skills)

Job Summary: 

• Interview, select, train, schedule, coach, and support associates, ensuring they perform by established brand or hotel standards and consistent with HHH's core values.
• Tour and visually inspect the property daily. 
• Monitor cost control, property condition, cleanliness, quality of product, and service throughout the hotel.
• Supervise the development of and revision to the business plan, annual budget, financial reports, and annual and monthly forecasts that clearly explain operational effectiveness, trends, and variances.
• In conjunction with the sales leader, develop and implement sales and marketing plans.
• Critically review reports of occupancy and revenue, partner with revenue management professionals to analyze trends, and implement changes to maximize room revenue.
• Maintain positive rapport with associates and customers and communicate regularly with the public, staff, corporate office, and owners.
• Handle associate issues appropriately and in conjunction with human resources, following policies.
• Participate in community affairs and maintain positive public image for hhm and hotel.
• Ensure safety practices and procedures are followed and proper emergency and security procedures are maintained.
• Travel to attend corporate meetings, sales trips, and serve on committees.
• Monitor quality assurance scores and/or guest feedback and communicate to and train associates accordingly.
• Create specific, measurable, achievable, realistic, and timely action plans to drive a culture of guest service and above an above-average GSS score and remedy guest service deficiencies.
• Oversee sales department operations and regularly participate in sales calls/client visits.
• Participate in the chamber of commerce and local associations to network with members of the neighborhood/community.
• Follow sustainability guidelines and practices related to HHH’s Earthview program.

Skills on Resume: 

• Staff Management (Hard Skills)
• Property Inspection (Hard Skills)
• Cost Control (Hard Skills)
• Financial Planning (Hard Skills)
• Sales Planning (Hard Skills)
• Revenue Analysis (Hard Skills)
• Public Relations (Soft Skills)
• Safety Compliance (Hard Skills)

Job Summary: 

• Establishing and communicating objectives that support and align with the corporation’s vision by developing and implementing strategies
• Build enduring relationships, create a positive team environment, deliver wow, and maintain an entrepreneurial spirit
• Contributing to and understanding the strategic objectives of the organization and communicating the information to team members
• Building strategies and maintaining a strong market share by continuously monitoring data and market activity, and continuously adapting to maximize results.
• Regularly visiting competitive set hotels to meet with GM colleagues, understand offerings, and conduct parking lot checks to monitor account business levels.
• Collaborating with the MBH Sales Team to gather and relay market intelligence, leads, and conduct local sales initiatives.
• Implementing marketing initiatives that align with hotel branding
• Developing strategies to drive more traffic to the hotel
• Represent the hotel and its owners in the local community and industry through initiatives like Common Ground
• Creates an environment and culture consistent with high customer satisfaction and constantly monitors against these goals. 

Skills on Resume: 

• Strategy Implementation (Hard Skills)
• Objective Communication (Soft Skills)
• Relationship Building (Soft Skills)
• Market Monitoring (Hard Skills)
• Sales Collaboration (Soft Skills)
• Marketing Execution (Hard Skills)
• Community Engagement (Soft Skills)
• Culture Management (Soft Skills)

Job Summary: 

• Oversee the preparation and management of hotel and departmental budgets.
• Analyze department financial performance reports.
• Oversee the management of the staffing functions and resources of the hotel
• Ensure the delivery of high-quality service to guests.
• Oversee the development of sales and promotional strategies for the hotel’s products and services.
• Ensure the development and implementation of safety/security policies and procedures for the Hotel.
• Ensure security incidents and accidents are logged by the hotel and brand requirements.
• Responsible for all aspects of operations at the hotel, as well as day-to-day staff management and customer service
• Be an ambassador for the hotel and ownership brand
• Provide leadership and strategic planning to all departments in support of service culture, maximized operations, and guest satisfaction
• Ensure that monthly financial outlooks for all hotel components are on target and accurate

Skills on Resume: 

• Budget Management (Hard Skills)
• Financial Analysis (Hard Skills)
• Staff Management (Hard Skills)
• Guest Service (Soft Skills)
• Sales Strategy (Hard Skills)
• Safety Policy (Hard Skills)
• Operations Management (Hard Skills)
• Leadership (Soft Skills)

Job Summary: 

• Monitor the full range of operations and financial performance of the hotel while providing operational guidance to leaders and team members.
• Ensure the financial success of the hotel by managing expenses, controlling labor costs, and assuming overall responsibility for revenue management.
• Confer with administrative personnel to review activity, operating, and sales reports to determine changes in programs and/or operations.
• Seek out critical information on market trends, segment behavior, and other data to make informed decisions and remain ahead of the pack.
• Develop and supervise programs that promote a positive work environment for all associates while ensuring that all employment-related processes and documentation are in compliance with local, state, and federal laws and regulations.
• Assure regular repair, upkeep, and overall general maintenance of the hotel and provide a system of ongoing maintenance of facilities and equipment.
• Ensure all hotel policies and procedures are fully implemented in all departments, including safety, emergency guidelines, etc.
• Empowers staff to deliver guest service by encouraging and rewarding responsive guest service.

Skills on Resume: 

• Operations Monitoring (Hard Skills)
• Financial Management (Hard Skills)
• Report Analysis (Hard Skills)
• Market Research (Hard Skills)
• Employee Compliance (Hard Skills)
• Facility Maintenance (Hard Skills)
• Policy Implementation (Hard Skills)
• Staff Empowerment (Soft Skills)

Job Summary: 

• Prepare for the successful opening of a countryside hotel in Hungary, operated under the Mercure brand via a Hotel Management Agreement
• Introduce the hotel to the market, setting Accor’s footprint on the famous Hungarian wine route
• Create a positive and exciting team-oriented environment
• Being responsible for planning and managing the operations of the hotel to achieve customer (guests, talents, corporate, owner) satisfaction and quality service while meeting/exceeding financial goals
• Exhibits a heart for service with dedication to customer service and teamwork
• Leads by example to provide a great guest experience
• Staffing, leadership, and supervision, including recruiting, hiring, training, and retaining the very best team members that help deliver a consistent guest experience
• Leads by example for team member interactions with each other, responds promptly to team member concerns
• Manages the standards for the property and ensures compliance with company standards as well as governmental regulations
• Meets or exceeds targeted financial objectives for the property

Skills on Resume: 

• Hotel Opening (Hard Skills)
• Market Introduction (Hard Skills)
• Team Environment (Soft Skills)
• Operations Management (Hard Skills)
• Customer Service (Soft Skills)
• Leadership (Soft Skills)
• Staff Management (Hard Skills)
• Standards Compliance (Hard Skills)

Job Summary: 

• Participate in charge of all hotel operations, including all aspects of Food and Beverage and Rooms Divisions, as well as all administrative departments. 
• Enforce the departments' policies by Swiss Touches Hotels & Resorts to ensure the highest levels of quality are achieved, as well as budgets and financial targets are met. 
• Monitor the quality of the department’s products and services and ensure maximum guest satisfaction.
• Make guests part of the urban community with a personal approach and natural flair.
• See possible problems before they escalate, and it can help defuse them as soon as possible.
• Passion, innovation, and creativity contribute to the ultimate guest experience while raising service to the next level.
• Aim for the highest quality, detail, and style to maintain and optimize overall hygiene.
• Engage with customers, deal with any queries, and lead the entertainment and events hosted at the venue

Skills on Resume: 

• Operations Management (Hard Skills)
• Policy Enforcement (Hard Skills)
• Quality Monitoring (Hard Skills)
• Guest Engagement (Soft Skills)
• Problem Prevention (Soft Skills)
• Innovation (Soft Skills)
• Quality Control (Hard Skills)
• Event Leadership (Soft Skills)

Job Summary: 

• Strategic planning, short- and long-term projects
• Establish goals and objectives for managers and review
• Attend meetings with the designer and board members on improvement projects
• Work with revenue management and understand revenue, ADR, and night goals, and review data
• Maintain daily walk-around and inspection of hotel operations.
• Ensure Steamboat’s culture of internal and external exceptional service is implemented
• Coordinate and lead the Grand managers' meeting
• Follow through with all Supervisors/Managers/Directors that the Service Excellence policies are being implemented.
• Active participation in all HOA meetings.
• Create and review annual Budget processes.
• Payments, including review and approval
• Monitor all Employee Recognition programs
• Stay informed on group sales leads and contracts

Skills on Resume: 

• Strategic Planning (Hard Skills)
• Goal Setting (Hard Skills)
• Project Meetings (Soft Skills)
• Revenue Management (Hard Skills)
• Operations Inspection (Hard Skills)
• Service Culture (Soft Skills)
• Budget Management (Hard Skills)
• Employee Recognition (Soft Skills)

Job Summary: 

• Oversee all operations of the hotel
• Handling guest complaints
• Manage the ongoing profitability of the hotel
• Develop actions for maximizing revenue, guest satisfaction, and employee satisfaction
• Responsible for all daily hotel operations
• Ensure the hotel maximizes revenues with sound revenue management decisions
• Hiring, scheduling, risk management, and brand administrative functions
• Ensure Brand standards and initiatives are followed
• Train and develop staff, and employee retention creates a strong team culture.

Skills on Resume: 

• Operations Oversight (Hard Skills)
• Complaint Handling (Soft Skills)
• Profitability Management (Hard Skills)
• Revenue Maximization (Hard Skills)
• Daily Operations (Hard Skills)
• Revenue Management (Hard Skills)
• Staffing Management (Hard Skills)
• Staff Development (Soft Skills)

Job Summary: 

• Providing outstanding service and maintaining a professional relationship
• Take ownership with Integrity, supervise the entire hotel operation
• Support the team by spending the majority of the time on the floor
• Complete the checklist and report to the Executive team daily without fail
• Motivate and coordinate with the Sales team
• Complete the brand training and other related training as per the Management and Franchise requirements
• Manage daily operations and assignments of the hotel, including planning /organizing work and communicating goals.
• Initiate salary, disciplinary, and other staff actions according to company policies.
• Ensure quality standards are met in all areas of the hotel, including appearance, maintenance, and cleanliness.

Skills on Resume: 

• Customer Service (Soft Skills)
• Integrity (Soft Skills)
• Operational Supervision (Hard Skills)
• Team Support (Soft Skills)
• Sales Coordination (Soft Skills)
• Training Compliance (Hard Skills)
• Work Planning (Hard Skills)
• Staff Discipline (Hard Skills)

Job Summary: 

• Train, lead, and develop all team members
• Identify property needs and execute a plan to address those needs
• Prepare operational budgets, facilitating financial planning and expense control
• Forecast revenue based on market segments and execute a plan to exceed revenue goals
• Create a memorable guest experience
• Oversee and manage overall operations of the hotel, including front office, sales, housekeeping, and engineering
• Being responsible for the reopening and overall management and strategic direction of the hotel
• Achieve customer (guests, talents, corporate, owner) satisfaction and quality service while meeting/exceeding financial goals
• Search and identify new business opportunities and build long-term business relations
• Create a positive, team-oriented environment and drive talent engagement

Skills on Resume: 

• Team Leadership (Soft Skills)
• Needs Assessment (Hard Skills)
• Budget Preparation (Hard Skills)
• Revenue Forecasting (Hard Skills)
• Guest Experience (Soft Skills)
• Operations Management (Hard Skills)
• Strategic Direction (Hard Skills)
• Business Development (Hard Skills)

Job Summary: 

• Provide leadership and direction to a team of people
• Manage the operations and finances of the business
• Recruit and train new hires on business practices
• Drive the development of employees
• Ensure that the quality of work or service is maintained
• Leads team members and department heads to exceed hotel expectations
• Accountable for financial, forecasting, and budgeted results
• Maintains and upholds hotel standards and best practices while fostering a proud culture
• Serves as the hotel's ambassador and connects with the community to promote the property
• Managing employees, setting schedules, and submitting payroll

Skills on Resume: 

• Leadership (Soft Skills)
• Operations Management (Hard Skills)
• Recruitment (Hard Skills)
• Employee Development (Soft Skills)
• Quality Control (Hard Skills)
• Team Leadership (Soft Skills)
• Financial Accountability (Hard Skills)
• Community Engagement (Soft Skills)

Job Summary: 

• Leads a team of managers and department heads to exceed expectations
• Accountable for financial, forecasting, and budgeted results
• Maintains and upholds brand standards and best practices while fostering a proud culture
• Works directly with the Sales team to capture and adequately price all business
• Serves as the brand ambassador and connects with the community to promote the property
• Financial reporting and budget management
• Optimize and maximize the guest and associate experience
• Responsible for the overall success of the hotel, using strong leadership skills to drive revenue, maximize profits, and ensure quality
• Effectively manage and motivate associates to ensure achievement of overall financial results, guest and associate satisfaction
• Internal and external communications and record keeping.

Skills on Resume: 

• Team Leadership (Soft Skills)
• Financial Management (Hard Skills)
• Brand Compliance (Hard Skills)
• Sales Collaboration (Soft Skills)
• Community Relations (Soft Skills)
• Budget Reporting (Hard Skills)
• Guest Experience (Soft Skills)
• Associate Motivation (Soft Skills)

Job Summary: 

• Set and maintain the highest quality levels of products and services
• Manage and oversee the day-to-day running and control of the hotel efficiently and safely.
• Keeping a firm focus on purchasing and GP across the board
• Planning and organising workloads, liaising with the team and department heads
• Planning and implementing longer-term strategies to enhance further business potential for the Hotel.
• Create a motivational team environment that promotes core values and culture
• Ensuring compliance with health and safety legislation and licensing laws
• Oversee the facility operations, including guest services, housekeeping, maintenance, sales, food and beverage, and human resources.
• Foster a positive, cooperative work environment between staff and management.
• Directly supervises employees in all departments. 
• Carries out supervisory responsibilities by the organization's policies and applicable laws.
• Supervisory responsibilities include interviewing, hiring, training employees, appraising performance, rewarding and disciplining employees, planning, assigning, directing work, addressing complaints, and resolving problems.

Skills on Resume: 

• Quality Management (Hard Skills)
• Operations Oversight (Hard Skills)
• Cost Control (Hard Skills)
• Workload Planning (Hard Skills)
• Strategic Planning (Hard Skills)
• Team Motivation (Soft Skills)
• Regulatory Compliance (Hard Skills)
• Employee Supervision (Soft Skills)