Job Summary: 

• Oversee daily operations of the business units, assigning monthly performance goals and assuring their completion, while accomplishing own goals.
• Ensure the creation and implementation of a strategy designed to grow the business.
• Act as a business advisor to the management team regarding the financial strategic plan by providing financial planning, analyses, and insights on business performance.
• Analyze data and advise top management on how to maximize profits.
• Prepare financial statements, business activity reports, and financial forecasts.
• Develop, implement, and maintain budgetary and resource allocation plans.
• Ensure that the organization’s financial records and recordkeeping methods comply with applicable standards and regulations.
• Periodically review the organization’s financial reports and identify opportunities for cost reduction.
• Analyze market trends and identify opportunities for growth/expansion.

Skills on Resume: 

• Strategic Planning (Hard Skills)
• Financial Forecasting (Hard Skills)
• Business Advisory (Soft Skills)
• Data Analysis (Hard Skills)
• Budget Management (Hard Skills)
• Cost Reduction (Hard Skills)
• Team Leadership (Soft Skills)
• Market Trend Analysis (Hard Skills)

Job Summary: 

• Ensure the efficient operations of the group of properties and achieve the desired bottom-line results.
• Oversee the formulation of property business plans in conjunction with finance, sales, and marketing departments, and work towards achieving financial performance targets.
• Work with all departments to achieve levels of service quality that meet the expectations of clients, residents, and Ascott standards.
• Align strategies and practices with corporate targets and guidelines to facilitate effective staffing so that financial and service quality targets are achieved.
• Encourage the continuous professional improvement of all staff to meet and exceed the needs of the operation.
• Oversee the management of the properties’ assets in all areas to protect their long-term investment value.
• Liaise with owners and their representatives for the effective management of the properties.
• Ensure the completion of set key performance indicators for the management team.
• Confer with property and departmental heads to formulate strategy and policies, plan objectives, and establish responsibilities and procedures for attaining objectives.
• Implement a continuous, effective quality audit system to ensure compliance with standards.
• Collaborate proactively with management and the sales department to maximize yield.

Skills on Resume: 

• Operational Efficiency (Hard Skills)
• Financial Planning (Hard Skills)
• Service Quality Management (Soft Skills)
• Strategic Alignment (Hard Skills)
• Staff Development (Soft Skills)
• Asset Management (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Policy Formulation (Hard Skills)

Job Summary: 

• Deliver exceptional service to clients, maintain efficient daily club operations, and provide quality leadership to supporting staff.
• Support recruiting, training, employee development, and address matters of compensation, disciplinary actions, and other significant personnel decisions.
• Achieve budgeted food sales, beverage sales, labor costs, and overall profitability.
• Serve as the face of the operation and demonstrate a passion for food and beverage with business planning and development.
• Provide input regarding budgets, fiscal controls, and operational guidelines while working on annual operating budgets and long-range facilities planning.
• Develop and implement processes and procedures to increase operating efficiencies, strengthen internal controls, and improve cost controls while maintaining excellent service and product quality.
• Address frontline staffing issues, including recruitment, ongoing performance management, KPI achievement, and coordinate with the training department to implement performance improvement programs.
• Direct, lead, and coach the service team and kitchen leads on restaurant setup, service standards, customer satisfaction, and feedback.
• Analyze and interpret trends and perform product and sales analysis.
• Perform bottom-up forecasting and annual budget planning.
• Collaborate with the human resource team to plan and monitor people strategies to sustain a strong talent pool within the group.
• Utilize IT systems to record sales figures for data analysis and planning.

Skills on Resume: 

• Client Service Delivery (Soft Skills)
• Team Leadership (Soft Skills)
• Budget Management (Hard Skills)
• Business Development (Hard Skills)
• Operational Planning (Hard Skills)
• Process Improvement (Hard Skills)
• Staff Performance Management (Soft Skills)
• Data Analysis (Hard Skills)

Job Summary: 

• Manage and remain accountable for overarching business operations and general management functions.
• Recruit, train, and manage a small yet talented team.
• Maintain accountability for all building standards, including security and procedures, ensuring that maintenance, health and safety, risk assessments, and fire safety standards are of the highest caliber.
• Coordinate both permanent and ad hoc contractors, including cleaning, security, waste collection, and building improvement services.
• Enforce licensing objectives effectively and consistently.
• Manage both operating and revenue budgets.
• Drive commercial sales and revenue generation in collaboration with the Community and Events team as well as the Sales and Marketing team.
• Support the Events and Community Manager in ensuring the business environment for residents remains well-maintained and conducive to productivity.
• Collect, compile, and present data reports to the central team to evaluate the impact of past activities and propose improvements.
• Act as an ambassador and host for the organization in a professional and welcoming manner.

Skills on Resume: 

• Operations Management (Hard Skills)
• Team Hiring (Soft Skills)
• Safety Compliance (Hard Skills)
• Vendor Coordination (Hard Skills)
• License Enforcement (Hard Skills)
• Budget Oversight (Hard Skills)
• Sales Generation (Hard Skills)
• Professional Hosting (Soft Skills)

Job Summary: 

• Serve as the main client relationship manager for large portfolios.
• Manage communication, deliverables, concerns, complaints, and build long-term relationships with key clients.
• Oversee the portfolio’s financial performance.
• Collaborate with Regional or Area Directors and Managers to recommend strategy and tactics for achieving objectives.
• Supervise a team of Regional or Area Directors operating a large group of properties efficiently in compliance with Company guidelines to achieve maximum ROI for the property owner.
• Direct operations to meet revenue and operating income targets.
• Review and approve all performance of the Property Management teams.
• Assist other General Managers in working with property owners to ensure that objectives are being met in cases needing escalation.
• Review the rent collection performance by client and oversee legal action.
• Review and approve financial plans, annual budgets for operating expenses, and capital expenditures.
• Ensure guidelines are followed for purchasing supplies, maintaining expenses within budget, and obtaining bids on appropriate property projects.

Skills on Resume: 

• Client Management (Soft Skills)
• Relationship Building (Soft Skills)
• Financial Oversight (Hard Skills)
• Strategic Planning (Hard Skills)
• Team Supervision (Soft Skills)
• Revenue Management (Hard Skills)
• Performance Review (Hard Skills)
• Budget Approval (Hard Skills)

Job Summary: 

• Oversee vendor bidding and contracting processes for vendor services.
• Conduct advanced financial analysis.
• Prepare and review the timely and accurate preparation of all required management and accounting reports and forms, including bank deposits, monthly collection reporting, delinquency reports, accounts payable, statement of deposit accounts, human resources forms, safety reporting, and monthly market surveys.
• Maintain proficiency with Company equipment and software systems such as Yardi, time management tools, MS Office, and Outlook to review and reconcile monthly reports, communicate effectively, and follow Company procedures.
• Ensure orderly records are maintained following applicable laws and the Company's policy and procedure.
• Communicate regularly with RPM or VP and business partners to update them on property issues, events, and overall property performance.
• Assemble an effective Regional or Area Director and General Manager team, including sourcing, recruitment, interviewing, selection, hiring, training, development, motivation, performance evaluation and coaching, retention, counseling, and terminations under the direction of the VP of Ops and the Director of Human Resources.
• Plan financials and staffing for a mix of direct and pyramid reports, and approve and oversee departmental or portfolio budgets.
• Develop team members effectively for next-level responsibilities.
• Promote and practice a collaborative team environment.

Skills on Resume: 

• Vendor Management (Hard Skills)
• Financial Analysis (Hard Skills)
• Report Preparation (Hard Skills)
• Software Proficiency (Hard Skills)
• Records Compliance (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Team Development (Soft Skills)
• Budget Planning (Hard Skills)

Job Summary: 

• Collaborate with Regional and Area Directors to create a team that supports the corporate Strategy Map while striving to create a Best Place to Work environment.
• Ensure all employees receive adequate training, including Company policies and procedures, legal compliance, safety, and other related topics.
• Review, verify, and approve all staff timesheets on a bi-weekly basis.
• Prepare and deliver performance appraisals for direct reports and ensure that Property Managers do the same.
• Model a high level of customer service and ensure all employees display a courteous and helpful attitude towards tenants, co-workers, and all visitors to the property.
• Model behaviors in alignment with company core values - Integrity, Accountability, Hard Work, and Collaboration, and lead by example while following Company policies, procedures, and best practices.
• Provide review and counsel for Regional or Area Directors and General Managers regarding the maintenance and physical operations of the property through the utilization of the Chief Engineer or Building Engineer, staff, and onsite vendors.
• Ensure regular physical inspections of the property, including vacant units and common areas, and recommend or approve alterations, maintenance, and reconditioning.
• Ensure property and staff maintain a safe environment at all times for tenants, guests, and staff, including compliance with legal guidelines and Company standards.
• Execute the Company safety program effectively at all times.

Skills on Resume: 

• Team Collaboration (Soft Skills)
• Employee Training (Hard Skills)
• Timesheet Approval (Hard Skills)
• Performance Appraisal (Hard Skills)
• Customer Service (Soft Skills)
• Value-Based Leadership (Soft Skills)
• Property Oversight (Hard Skills)
• Safety Compliance (Hard Skills)