Published: Aug 7, 2025 - The Group Operations Manager oversees senior leadership teams across multiple restaurant sites, ensuring alignment with company culture, operational consistency, and service excellence. This role involves recruiting, developing, and retaining senior staff, implementing efficient systems and processes, and taking full ownership of financial performance, including gross profit and P&L management. The Manager also leads new project viability analysis and restaurant openings while safeguarding brand reputation through regular service evaluations and strategic collaboration with Directors.

Tips for Group Operations Manager Skills and Responsibilities on a Resume
1. Group Operations Manager, Eastbay Hospitality Group, Fremont, CA
Job Summary:
- Oversee and take responsibility for all Business Units (BU) day-to-day smooth operations.
- Achieve BU’s KPI and company objectives.
- Monitor and enforce top-notch restaurant standards, service benchmarks, and company rules and regulations.
- Ensure a high quality of customer service consistently.
- Maintain BU’s desired image and positioning.
- Recruit, assess, and train staff.
- Work with the Marketing Department and assist with tactic executions.
- Work with the Business Development Department to achieve the quarterly KPI.
Skills on Resume:
- Operations Management (Hard Skills)
- KPI Achievement (Hard Skills)
- Standards Enforcement (Hard Skills)
- Customer Service (Soft Skills)
- Brand Positioning (Hard Skills)
- Staff Recruitment (Hard Skills)
- Marketing Collaboration (Soft Skills)
- Business Development (Soft Skills)
2. Group Operations Manager, Sunfield Manufacturing Solutions, Waco, TX
Job Summary:
- Lead multiple manufacturing facilities.
- Lead several corporate initiatives to improve overall operational effectiveness.
- Oversee a highly automated assembly plant and two distribution facilities, along with associated transportation and logistics teams.
- Develop talent and succession planning.
- Optimize human and equipment utilization.
- Drive working capital productivity.
- Ensure financial profit delivery.
- Create a safe working environment where people deliver world-class quality products on time to customers.
Skills on Resume:
- Facility Leadership (Hard Skills)
- Initiative Management (Hard Skills)
- Plant Oversight (Hard Skills)
- Talent Development (Soft Skills)
- Resource Optimization (Hard Skills)
- Capital Productivity (Hard Skills)
- Profit Delivery (Hard Skills)
- Safety Leadership (Soft Skills)
3. Group Operations Manager, Crestwell Business Services, Cary, NC
Job Summary:
- Assess, advise, and implement operational KPIs based on business priorities and targets.
- Monitor and coordinate KPIs on a weekly and monthly basis, identifying improvement plans.
- Monitor all staffing levels at the operations level and adjust accordingly to meet the business needs.
- Complete team performance reviews (monthly and annual).
- Set training programs for employee development and core skills.
- Attend and present to the Board of Directors at monthly Group Senior Management meetings.
- Along with the Group Senior Management Team, set annual budgets.
- Identify and action continuous improvement projects that enable the business to position itself for growth.
- Lead, develop, motivate, and coach the wider team.
- Ensure knowledge is kept fully up to date in relation to competitor activity and industry regulatory requirements.
- Create and maintain a strong sales and service culture and a performance-driven working environment.
- Communicate effectively with the team to create and maintain a motivated and engaged workforce.
Skills on Resume:
- KPI Implementation (Hard Skills)
- Staff Coordination (Hard Skills)
- Performance Reviews (Hard Skills)
- Training Programs (Hard Skills)
- Budget Setting (Hard Skills)
- Continuous Improvement (Hard Skills)
- Team Leadership (Soft Skills)
- Effective Communication (Soft Skills)
4. Group Operations Manager, Pinecrest Dining Group, Peoria, AZ
Job Summary:
- Oversee senior management teams across sites and ensure consistent culture and values.
- Recruit, train, and retain senior staff to ensure they and their teams deliver the highest levels of hospitality consistently.
- Implement and maintain operating systems, controls, and processes to ensure efficiencies and consistency across restaurant sites.
- Oversee and take ultimate responsibility for the financials, GPs, and general P&L across the restaurant sites.
- Regularly experience the restaurant from a guest perspective, test all services, and provide feedback to the Directors.
- Proactively maintain the reputation of the brand, consistency of products, and efficiency of costs across sites.
- Maintain thorough knowledge of the day-to-day operations, guest feedback, and financials of the business.
- Work with the Directors to identify areas of growth for the business and carry out viability analysis on new projects.
- Manage projects for new restaurant openings.
Skills on Resume:
- Management Oversight (Soft Skills)
- Senior Recruitment (Hard Skills)
- Systems Implementation (Hard Skills)
- Financial Oversight (Hard Skills)
- Guest Experience (Soft Skills)
- Brand Reputation (Soft Skills)
- Operational Knowledge (Hard Skills)
- Project Management (Hard Skills)
5. Group Logistics and Warehouse Operations Manager, Bluehaven Distribution Group, Sanford, FL
Job Summary:
- Ensure efficient and cost-effective branch, CDC, and Head Office operations within prescribed company policies, procedures, and company delegations.
- Provide overall support to the Sales Department to achieve set objectives.
- Optimize transportation and distribution costs.
- Manage the Company Fleet to ensure optimal usage within the prescribed budget, leasing parameters, and insurance requirements.
- Manage company insurance.
- Manage all Head Office facilities, including air conditioning, electrical, and sanitation systems.
- Interact and communicate with the Landlord regarding issues raised.
- Manage Sub-Tenant operational requirements.
- Invoice and manage all sub-tenants’ rentals.
- Process all Domestic Pricing credit notes on SAP.
- Process all Export Credit notes on SAP.
Skills on Resume:
- Operations Management (Hard Skills)
- Sales Support (Soft Skills)
- Cost Optimization (Hard Skills)
- Fleet Management (Hard Skills)
- Insurance Management (Hard Skills)
- Facility Management (Hard Skills)
- Landlord Communication (Soft Skills)
- SAP Processing (Hard Skills)
6. Group Logistics and Warehouse Operations Manager, Crossport Logistics Solutions, Ontario, CA
Job Summary:
- Liaise with the internal audit department regarding all noncompliance issues raised.
- Manage Factory Scrap Revenue.
- Produce regular reports and/or statistics on a daily, weekly, and monthly basis.
- Produce accurate ad-hoc reports.
- Manage and justify any changes to the management budget.
- Approve and control the use of extra workforce during strikes, peak times, etc., obtaining relevant approvals.
- Approve manpower performance and requirements to ensure consistent achievement of customer service levels.
- Take responsibility for preparing presentations.
- Provide leadership to the department through goal setting, capability development, performance feedback, and career planning.
- Help recruit and retain competent and high-performing staff to ensure departmental service delivery and achievement of goals.
Skills on Resume:
- Audit Liaison (Hard Skills)
- Scrap Revenue (Hard Skills)
- Report Production (Hard Skills)
- Budget Management (Hard Skills)
- Workforce Approval (Hard Skills)
- Presentation Preparation (Hard Skills)
- Department Leadership (Soft Skills)
- Staff Recruitment (Hard Skills)
7. Senior Group Operations Manager, Synergy Beverage Holdings, Overland Park, KS
Job Summary:
- Identify risks to the organization related to exam audit, issue development, and implementation.
- Ensure periodic reviews of manual and high-risk processes are completed to maintain accuracy.
- Guide projects with significant business impacts involving multi-functional teams to ensure prescribed guidance aligns with strategy updates.
- Interact extensively with internal and external contacts to identify, research, analyze, and resolve complex problems.
- Use extensive functional and professional knowledge to build lasting internal and external relationships.
- Make confident risk versus reward decisions that have significant short- and long-term impacts.
- Collaborate cross-functionally with stakeholders in Marketing, Finance, and Brewing to deliver on the Marketing Plan for each venue.
- Ensure that brand experience and guest connections with the brands are at the heart of all activities.
Skills on Resume:
- Risk Identification (Hard Skills)
- Process Review (Hard Skills)
- Project Guidance (Hard Skills)
- Problem Resolution (Soft Skills)
- Relationship Building (Soft Skills)
- Risk Decisions (Hard Skills)
- Cross-Functional Collaboration (Soft Skills)
- Brand Experience (Soft Skills)
8. Group Operations Manager, Fieldstone Retail Partners, Augusta, GA
Job Summary:
- Lead team to deliver their roles by coaching and developing, setting clear performance objectives, and having robust personal development plans that are regularly reviewed.
- Encourage the team to work collaboratively and cross-functionally with key stakeholders to deliver company objectives, ensuring colleagues are treated fairly and consistently.
- Create a culture of empowerment, accountability, and an agile way of working to successfully deliver company KPIs for the region.
- Create a strong customer shopping experience by empowering the team to deliver consistently brilliant operating standards and best practices.
- Lead as a role model for customer engagement, championing a culture of listening to customer feedback to further improve their experience.
- Develop and maintain strong relationships with field and Retail Support Centre colleagues to drive new perspectives and initiatives operationally and commercially.
- Champion and drive the vision, strategy, and company roadmap, influencing operational and commercial decisions positively.
- Collaborate in the development of an industry-leading People Value Proposition that puts people at the heart of the organization.
- Manage strong financial controls and develop and execute growth strategies to increase revenue.
Skills on Resume:
- Team Leadership (Soft Skills)
- Cross-Functional Collaboration (Soft Skills)
- Empowerment Culture (Soft Skills)
- Customer Experience (Soft Skills)
- Customer Engagement (Soft Skills)
- Relationship Management (Soft Skills)
- Strategy Champion (Soft Skills)
- Financial Management (Hard Skills)