GROUP OPERATIONS MANAGER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS
Published: Aug 7, 2025 - The Group Operations Manager possesses extensive experience in multi-site operations management, with a proven ability to lead cross-functional teams and deliver consistent performance improvements. This role demands strong analytical and problem-solving skills, combined with expertise in process optimization, budgeting, and strategic planning. The Manager also needs excellent communication, leadership, and decision-making abilities to effectively manage resources, streamline workflows, and drive organizational success.
Essential Hard and Soft Skills for a Standout Group Operations Manager Resume
- Operations Management
- KPI Achievement
- Budget Management
- Staff Recruitment
- Financial Oversight
- Resource Optimization
- Systems Implementation
- Project Management
- SAP Processing
- Training Programs
- Team Leadership
- Customer Service
- Effective Communication
- Cross-Functional Collaboration
- Relationship Building
- Guest Experience
- Empowerment Culture
- Strategy Champion
- Problem Resolution
- Talent Development
Summary of Group Operations Manager Knowledge and Qualifications on Resume
1. BA in Business Administration with 3 years of Experience
- Experience working in an Operations or Group role.
- Understanding of how to develop lines of business.
- Strong leadership skills and the ability to lead by example.
- Comfort level with change, along with strong influencing skills, catalyzing others to change.
- Strong focus on training and development, with the ability to create genuine connections with the team.
- Networking locally for brand engagement.
- Someone who is commercially savvy.
- Solid interpersonal skills and team orientation.
- Technical and problem-solving capabilities.
- Ability to work in a fast-paced environment.
- Willingness to work rotating shifts (days, afternoons, midnights).
2. BA in Economics with 6 years of Experience
- Prior management experience in the healthcare field.
- Experience working with multi-site management.
- Solid understanding of financial management.
- Hold an RN license (required for some locations).
- Previous ESRD/dialysis experience, preferably experience in dialysis.
- Current CPR certification (or certification obtained within 60 days of hire).
- Certified Nephrology Nurse (CNN) certification.
- Intermediate computer skills and proficiency in MS Word, Excel, PowerPoint, and Outlook.
- Functional proficiency in all DaVita facility computer systems within 90 days of hire.
- Have strong stakeholder management to engage with and manage expectations of both internal and external stakeholders.
- Excellent written and verbal communication skills.
- Strong leadership qualities.
3. BA in Supply Chain Management with 7 years of Experience
- Experience in managing supply chain, logistics, and warehousing.
- Experience optimising logistics costs and route to market.
- Experience in a transportation, cross-docking, or shipping and receiving environment.
- Understanding of general finance and budgeting, including profit and loss, balance sheet, and cash-flow management.
- Ability to build consensus and relationships among managers, partners, and employees.
- A desire to surround the customer with service excellence.
- Proficiency in MS Office and SAP.
- Ability to apply technical and environmental knowledge and experience to develop and drive appropriate tasks, forming paths to resolution.
- Excellent attention to detail, critical thinking, and priority management to ensure processes are being performed successfully and at a high level of quality.
- Ability to multitask while being detail-oriented.
- Excellent communication skills, both written and oral.