HOTEL GENERAL MANAGER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS
Updated: Oct 06, 2025 - The Hotel General Manager oversees all hotel operations, including front office, housekeeping, F&B, engineering, and sales, ideally with experience in major hotel brands or luxury independents. This role requires strong financial acumen, excellent communication, fluency in English and the local language, and proficiency in systems like PMS and Yield Management. The manager also has hands-on leadership, cultural sensitivity, problem-solving skills, and a focus on guest satisfaction and revenue growth.
Essential Hard and Soft Skills for a Standout Hotel General Manager Resume
- Budget Management
- Revenue Forecasting
- Financial Reporting
- Staff Training
- Policy Compliance
- Operations Management
- Sales Strategy
- Quality Control
- Inventory Management
- HR Management
- Guest Satisfaction
- Team Leadership
- Effective Communication
- Complaint Resolution
- Problem Solving
- Relationship Building
- Staff Motivation
- Positive Attitude
- Customer Service
- Team Collaboration
Summary of Hotel General Manager Knowledge and Qualifications on Resume
1. BA in Hospitality Management with 7 years of Experience
- Experience as Front Office Manager, Assistant-GM, or Operational Manager in a similar hotel
- Previous Sales experience, entrepreneurial mindset, with a love for sales
- Professional people management skills
- Excellent knowledge of English, Dutch, and French
- Seasonal, leisure, resort-type experience
- Ability to be a hands-on, servant leader
- Flexibility in schedule, especially in-season
- Strong attention to detail
2. BS in Business Administration with 5 years of Experience
- Experience as a Hotel Manager, Director of Operations at a four-diamond hotel.
- Have accomplished delivering excellent guest service scores/3rd party review sites.
- Ability to maximize profit through financial planning and analysis.
- Strong communication and listening skills.
- Excellent leadership skills with a hands-on approach.
- Knowledgeable in sales initiatives and principles of revenue management.
- Excellent attention to detail
- Proficiency in Financial savvy
- Proficient in Microsoft Office products
3. BA in Tourism Management with 6 years of Experience
- Experience, preferably in both Rooms and Food and Beverage.
- Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
- Ability to stand and move throughout the hotel property and continuously perform essential job functions with or without reasonable accommodation.
- Effective verbal and written communication skills.
- Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, the public, etc.
- Previous experience as a hotel manager, assistant manager, or hotel department manager
- Be able to be optimistic and have a hardworking drive to succeed
- Demonstrated ability to lead a team
- Be able to work hands-on and be able to put the guest first.
- Ability to organize and prioritize
4. BS in Hotel and Restaurant Management with 4 years of Experience
- Current or previous cruise ship experience
- Ability to open and consultative leader who coaches and enables a high-performing culture.
- Leadership experience of a culturally diverse workforce
- Proactively identify continuous improvement within the current brand and service standards.
- Superior in delivering targets and managing £m budgets, through the implementation of strategies to deliver corporate objectives.
- Experience in successful change management driven by the corporate office
- Previous experience as a hotel manager, assistant manager, or hotel department manager
- Must have superb communication skills, organizational skills, and problem-solving skills
- Customer service experience as a manager, strong guest-focused mentality