GENERAL MANAGER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS
Published: Apr 09, 2025 - The General Manager with a robust background in manufacturing, warehouse, and kitting operations, adept at leading large, matrixed organizations through both influence and direct authority. This position utilizes computer systems and warehouse management systems, excels in planning, organizing, and overseeing multiple concurrent projects, ensuring efficient operational initiatives align with strategic directions. This role demonstrates exceptional interpersonal skills, fostering strong relationships across all organizational levels, enhancing customer engagement, and driving team vision and performance through effective communication and leadership.
Essential Hard and Soft Skills for a Standout General Manager Resume
- Performance Management
- Standards Maintenance
- Compliance Management
- Business Modeling
- Sales Planning
- KPI Tracking
- Strategy Building
- Production Relocation
- Supplier Development
- Process Improvement
- Strategic Contribution
- Relationship Building
- Supervision
- Performance Improvement
- Cooperation Management
- Employee Productivity
- Recruitment and Training
- Training Delivery
- Customer Service
- Team Leadership
Summary of General Manager Knowledge and Qualifications on Resume
1. BA in Business Administration with 5 years of Experience
- Ability to enhance performance across all areas such as financial, guest satisfaction and employee engagement
- Ability to lead and direct changes in an organization
- Excellent interpersonal and communication skills with the ability to communicate effectively across all levels.
- Experience in running new factory operations and professional and disciplinary leadership
- Ability to prioritize and multitask, act in a fast-paced working environment
- Entrepreneurial thinking with analytics, creativity, and assertiveness
- Strong communication skills, organizational talent, and able to lead and train people
- Knowledge of food & beverage service, cost control, labor control, maintenance, merchandising, and accounting as well as operating food & beverage computer systems
- Ability to follow Four Seasons' cultural and core standards, policies, and standard operating procedures
- Experience working in local government at a senior level
2. BS in Business Management with 6 years of Experience
- Experience in manufacturing/warehouse/kitting operations and leading large matrixed organizations
- Ability to lead others through influence and direct authority.
- Experience working with computers and warehouse management systems.
- Able to plan, organize and manage multiple projects with competing demands and deadlines.
- Exemplify teamwork, interacting with employees of all levels of the organization.
- Excellent written and verbal communication skills
- Exceptional customer service skills
- Ability to walk/stand for extended periods of time in a warehouse setting
- Ability to translate strategic direction into successful operational initiatives
- Leadership experience, with the ability to inspire teams with vision
- Ability to grow opportunities through both client relationship development and competitive tender situations
- Ability to develop and maintain relationships with a wide range of stakeholders and develop partnership relationships on key projects
3. BA in Economics with 5 years of Experience
- Experience at the leadership level within terminal operations and maintenance
- Clear and compelling track record of strong performance across guest experience, operational effectiveness and efficiency, P&L management, safety, reliability and employee engagement
- Experience managing a P&L for a large facility and overseeing budgets for various operational and maintenance functions
- Experience managing a terminal in its pre-construction / development phase and contributing to planning and design would be particularly desirable
- Proven experience hiring, developing and leading a strong and capable multi-functional team in a terminal environment
- Experience managing both direct and third-party teams including security providers, luggage management, logistics providers, others
- Experience working closely with local authorities such as Customs & Border Patrol, Police, Coast Guard
- Eligible to apply for and obtain a TWIC Card issued by the Department of Homeland Security
- Proven experience working in unionized environments, with good knowledge of union contract practices
- Strong, demonstrated leadership skills
- High level of planning and organizational skills
- Excellent interpersonal and communication skills
- Exceptional organization and time management skills due to a fast-moving, demanding work environment
4. BS in Finance with 6 years of Experience
- Experience as General Manager or Director of Operations within a similar quality hotel.
- Strong commercial acumen, with experience in increasing profitability.
- Experience in managing budgets, revenue proposals, and forecasting results in a similar-sized property.
- Excellent leadership and communication skills; persuasive and assertive in negotiations.
- In-depth knowledge of the hotel/leisure/service sector.
- Experience in using customer feedback to activate long-term improvements in products and services.
- Communicate clearly and concisely, both verbally and in writing, displaying confidence in communication to a wide range of audiences.
- Able to present information in a professional and open manner.
- Ability to invest time in building valuable business relationships with people, e.g., colleagues, customers and owners.
- Able to consider a wide range of alternatives when making decisions and willing to commit to firm, unambiguous and sound decisions.
- Entrepreneurial, continually spot opportunities to increase revenue or reduce costs in the context of a changing business environment.
- Understand that financial success is underpinned by a balanced approach to the business through a focus on quality, people and customers.
- Ability to establish a clear long-term vision through an understanding of the local marketplace/business plan and in the context of company-wide objectives.
5. BA in Organizational Leadership with 5 years of Experience
- Ability to execute and train advanced solutions, project and product quality recommendations
- Ability to source from numerous places including special order, FDO, second source, etc.
- Ability to execute and train all store operational processes and procedures and test and diagnose equipment for DIY services
- Ability to execute and train inventory systems and store equipment
- Ability to execute and train POS and Parts lookup systems
- Knowledge of automotive systems
- Ability to speak and write English (Spanish)
- Ability to communicate effectively and build strong relationships with customers, peers and upper management
- Ability to use Microsoft software effectively (Word, Excel, PowerPoint)
- Ability to calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percentages
- Ability to review and analyze business reports, such as profit and loss statements (P&L)
- Experience managing a team of 10 – 20 Team Members in a fast-paced and highly dynamic retail environment
- Experience managing profitability, proven financial and business acumen
6. BS in Marketing with 6 years of Experience
- Ability to locate and stock parts
- Parts and automotive system knowledge skills
- Ability to lead large-scale change initiatives.
- Ability to direct a large staff of functional experts to execute the corporate strategy.
- Ability to build strong sales teams, select the best candidates, coach and develop the best talent.
- Strong commitment to organizational success and marshaling resources to accomplish goals and objectives.
- Problem-solving, analytical, critical-thinking and decision-making skills.
- Ability to optimize near-term results that contribute to long-term sustainable success.
- Creative thinker who challenges conventional solutions.
- Demonstrates and promotes ethical behavior.
- Ability to manage an extended span of control, with multiple sites and multiple business lines (e.g., hauling, landfills, recycling, new business.
- Experience in the environmental services industry.
- Experience in labor relations.
7. BA in Hospitality Management with 5 years of Experience
- Proficient in a variety of technology systems, especially Microsoft Office (Word, Excel, Outlook) and able to adapt to new systems quickly
- Skills in analyzing profit and loss statements and the overall financial performance of a restaurant
- Knowledge and skills in staffing
- Knowledge of Labor Laws
- Ability to lead, motivate, and empower the Cane's Crewmembers to higher levels of performance
- Ability to align Crewmembers with Cane's culture by balancing seriousness and having fun
- Ability to manage basic tasks, the restaurant’s Crewmembers and fiscal operations
- Excellent verbal and written skills
- Ability to manage all public dealings in a professional manner
- Ability to recognize and solve problems
- Ability to accept feedback and willingness to improve
- Ability to set goals, create plans, and convert plans into action
- Ability to measure performance, subjectively and objectively
8. BS in Human Resources Management with 6 years of Experience
- Ability to work in a fast-paced environment
- Skilled in communications and diplomacy
- Strong oral, written, and presentation skills
- People's leadership skills, coupled with a focus on team collaboration
- Ability to think innovatively and implement with a sense of urgency
- Ability to identify problems constructively and bring issues to resolution proactively
- Excellent time management and ability to prioritize and meet commitments
- Microsoft Office proficient (Word, Excel, Access, PowerPoint, Outlook)
- Expert knowledge of timber harvesting and forest management processes
- Understanding of financial reports, forecasting and budgeting
- Strong analytical, problem-solving, and logical thinking skills
- Ability to engage and form strong partnerships with Government, First Nations, the USW and other key stakeholders.
9. BA in International Business with 5 years of Experience
- Fluent in speaking and reading in both Mandarin and English.
- Experience using Lean and 5S
- Experienced in hiring and coordinating Engineering Program Management.
- Experienced in providing high levels of customer service.
- Experienced in different levels of quality, incoming, in process, outgoing, SPC, KPI, CPK
- Experience in creating large-scale artistic projects with artists and curators
- Excellent skill set to build popular public art projects involving cutting-edge technology
- Experience managing international art projects across multiple locations
- Entrepreneurial mindset for working on commercial and financial management topics
- Strong experience in contracts management, financial topics and control, KPI and measures of success
- Experience in the implementation from an operational, logistics and organizational point of view (including liaising with 3rd party contractors and internal teams but also executing through local partners)
10. BS in Operations Management with 6 years of Experience
- Ability to possess payment expertise and have an appreciation of digital assets and how these are treated within the market
- Experience working in a heavily regulated and very competitive industry coupled with experience liaising with the relevant regulatory bodies
- Knowledge of the regulatory licensing landscape relevant to e-money, digital asset spot trading, derivatives and margin lending is highly advantageous
- Proven commercial experience in payment services and experience in steering sales teams in order to maximise results and optimise commercial processes
- Strong ability to analyse and challenge data, identifying trends and interpreting findings in order to drive business performance
- Impeccable language skills in English and Vietnamese
- Proven experience as 2IC or relevant role
- Understanding of business functions such as HR, Finance, marketing, etc.
- Demonstrable competency in strategic planning and business development
- Experience in organizational methods such as 5S and process improvement techniques like TQS or Six Sigma.
- Knowledge of data analysis and performance/operation metrics
11. BA in Communication with 7 years of Experience
- Experience in high-pace companies, including strategy consulting or investment banking at a leading firm.
- Experience establishing and/or running an e-commerce business, with focus on commercial areas, sales and/or marketing.
- Extraordinary analytical and problem-solving skills, with demonstrated intellectual and analytical rigor.
- Experience as a leader and motivator, with a mindset of growing people and the team.
- Ability to lead and influence by working cross-functionally.
- Deep understanding of digital marketing and growth strategies in North America.
- Strong connections with potential partners.
- Understanding of financial analysis, marketing strategies, external agreements, and partnerships with stakeholders.
- Understanding of how a successful ecommerce business operates and what functions are critical for scalable expansion.
- Excellent, proven organizational skills, including strong attention to detail and managing multiple projects simultaneously.
- Excellent communication and interpersonal skills, with the ability to identify, tailor, and present topics and recommendations to a variety of audiences.
- Skilled at working effectively with cross-functional teams in a matrix organization and willing to roll up one’s sleeves to get the job done.
12. BS in Entrepreneurship with 6 years of Experience
- Communicates professionally, courteously and effectively with customers and internal organizations to develop and maintain good working relationships.
- Ability to support the dynamic business needs by accepting assignments that may arise during off-hours and days.
- Able to work in a fast-paced, customer-focused and project management environment.
- Ability to work closely with cross-functional, cross-cultural teams to ensure deadlines are met and that deliverables and corrective actions are closed in a timely manner
- Knowledge of IT/Business infrastructure and MS Office
- Outstanding organizational and leadership abilities
- Excellent interpersonal and public speaking skills
- Experience managing teams and programs.
- Excellent communication skills (verbal + writing) and ability to build strong relationships with internal business teams and external stakeholders.
- Fluency in written and spoken English.
- Ability to perform successfully under pressure.
- Ability to set and a strong desire to achieve high standards.
- General Manager Knowledge And Requirements