• Discussion at department meetings, the posting of goals and performance, the rewarding of great service contributions, and positive engagement with customers online.
• Monitoring operational efficiencies to ensure profitability while meeting operating and capital budgets as evidenced by a strong understanding of the budget, variances, and forecasts, and the use of labour and cost management tools.
• Maintaining strong two-way communication with the Operations Manager, Sales, Marketing, and the Revenue Manager on a daily and weekly basis
• Ensuring all health and safety standards are exceeded as evidenced by participation and reporting of the hazard assessments, monthly written updates on incidents and near misses, as well as documented health and safety meetings and hazard inspection communications.
• Maintaining all month-end documentation and providing the accounting department with accurate reports and follow-up 
• Establish the role as a knowledgeable leader on all aspects of hotel management, as evidenced
• Providing a positive example to staff in terms of professionalism, work ethic, and both team and customer service.
• Collaborating on and providing leadership to company-wide initiatives and projects
• Attracting, hiring, and retaining the best-qualified employees available
• Filling vacancies within 2 weeks
• Ensure the turnover rate of less than 40%
• Onboarding and training plans developed for each team member who has been employed longer than 6 months 80% + engagement scores

Skills: Departmental Communication, Performance Monitoring, Budget Management, Health & Safety, Month-End Reporting, Hotel Operations Leadership, Staff Development, Talent Acquisition

• Responsible for the operation of the front office, luggage desk, valet, housekeeping/laundry, and engineering departments.
• Ensures prompt and complete satisfaction of guest requests and a professional and timely resolution of guest complaints.
• Works closely with sales and revenue leaders to assist in maximizing room revenue through the application of effective strategies.
• Completes and/or approves associate and manager’s performance reviews.
• Continuously evaluates the performance of direct reports and takes corrective actions
• Conduct a daily stand-up meeting, weekly operations meeting, and attend all other management meetings.
• Participates in the recruiting/interviewing process for all operations associates.
• Facilitates the training and development of all associates to hotel standards.
• Ensures succession planning for departments.
• Acts as a direct contact in resolving all outstanding guest issues, during and after stays.

Skills: Front Office Operations, Guest Satisfaction, Revenue Strategy, Performance Evaluation, Operations Meetings, Talent Acquisition, Staff Training, Succession Planning

• Monitors availability and occupancy daily and constantly communicates with the revenue manager to resolve any challenging issues.
• Challenges the status quo to provide and accept constructive ideas for change.
• Monitors and approves departmental labor productivity and flexing
• Works directly with the revenue manager to ensure alignment of strategies for future night sell-outs.
• Monitors and directs any necessary disciplinary action regarding hotel policy violations.
• Communicates with other departments (sales, revenue, accounting) to ensure any outstanding guest issues have been resolved.
• Ensures that team members uphold all service procedures and communication standards.
• Trains and executes all applicable standard operating procedures.
• Monitor and maintain all applicable systems and equipment to ensure optimum performance.
• Works closely with the Regional Director of Operations and the corporate team on hotel capital and branding initiatives.
• Work closely with third-party operators, contractors, and vendors to ensure seamless delivery of services or goods.

Skills: Occupancy Monitoring, Change Management, Labor Productivity, Revenue Alignment, Policy Enforcement, Cross-Department Communication, SOP Compliance, Vendor Coordination

• Oversee all aspects of operations by exercising demonstrated knowledge and experience in all phases of hotel management, including sales and marketing, food and beverage, revenue management, and the rooms division.
• Familiarizing and adhering to the branded standard operating procedures and Crown’s standard operating procedures.
• Provide the vision, leadership, and strategy to inspire associates to deliver exceptional service to drive financial success.
• Exceed guest expectations to drive guest satisfaction scores on branded guest satisfaction sites, social media, and third-party sites.
• Work with the executive team to establish goals and objectives that coordinate with the overall hotel-wide goals and objectives.
• Enable innovation and drive results by executing sales and marketing campaigns, understanding dynamic revenue management, and driving profit to the bottom line through strong financial controls.
• Evaluates changes to the guest’s needs, the hotel’s guest mix, and competitive trends to recommend appropriate products/services and operational changes to ensure guest and employee satisfaction.
• Promote teamwork among the executive team and staff while creating an environment in which all associates reach their full potential.
• Assists in developing operating budgets.

Skills: Hotel Operations Leadership, SOP Compliance, Strategic Vision, Guest Satisfaction, Goal Setting, Revenue Management, Financial Controls, Team Collaboration

• Maintenance of quality standards for proper guestroom cleanliness, function room set up, and public room set-ups, maintenance of all facilities, service, and employee performance.
• Performing documented weekly property walks and daily room inspections.
• Operations analysis and executive team supervision analyze operations and meet with the executive team to review the operations and receive their suggestions.
• Train the executive team and keep them informed of company policies, and observe their performance. 
• Delegates responsibilities, holds them responsible for the standards set forth by the 
• Assists them in improving their level of performance.
• Works with the executive team and employees directly and counsels employees 
• Establishes programs to improve employee morale and motivation. 
• Delegates work responsibilities to best utilize all personnel.
• Participates and directs scheduled internal meetings regarding sales, forecasting, quality control, safety, etc.
• Prepares all reports on a timely basis. 
• Analyze and state strategies to improve.
• Prepares required capital improvements to list annually.
• Works to resolve issues or problems that guests may experience.

Skills: Quality Standards Management, Property Inspections, Operations Analysis, Executive Training, Performance Coaching, Employee Engagement, Internal Meetings, Issue Resolution

• Recruit, interview, and hire all property staff.
• Training, development, and support of property staff.
• Responsible for office operations, including checking in and checking out guests, control of all money, and bookkeeping and payroll functions.
• Ensure and provide excellent guest service.
• Develop expertise in computer operating systems.
• Identify and manage repair and maintenance issues.
• Identify capital expenditure needs.
• Assist with the completion of capital expenditure projects.
• Identify and follow up on life/safety issues and inspection issues.
• Notify the Supervisor of any guest concerns.
• Maximize financial performance through revenue management and pricing recommendations.
• Meet budgets through P&L analysis and effective cost and inventory control.
• Assists in the preparation of annual budgets.
• Monitor competitors in their market.
• Drive sales through local marketing.
• Develop and maintain positive relationships with all local governmental authorities.
• Assist in the recruitment and training of other General Managers 

Skills: Staff Recruitment, Staff Training, Office Operations, Guest Service Excellence, System Proficiency, Maintenance Management, Financial Analysis, Local Marketing

• Work closely with internal and external stakeholders, including Sosuite’s executive operations team and the owner-developer of the hotel project
• Make high-level decisions regarding the renovations, budgets, brand, and strategy for the new hotel
• Develop and finalize a franchise agreement with a soft brand to ensure Sosuite’s success in marketing, distribution, and revenue generation
• Leverage Sosuite’s existing finance, supply chain, customer service, and tech resources to achieve success, or create new internal teams as approved by the executive team
• In partnership with a design, sourcing, and procurement partner, approve a design vision for materials and FF&E to meet budget and brand standards
• In partnership with the owner’s development company and a logistics company, ensure the success of the hotel renovations up to the go-live date
• Build an operating model for the new hotel, including staffing for the hotel-designated LLC
• Make software sourcing decisions
• Develop a revenue generation strategy taking into account the market and the hotel’s amenities
• Build a team for the new hotel, including Operations Managers and Housekeeping Managers 
• Build in scalability and repeatability by ensuring that the developing strategy is consistent with Sosuite’s long-term vision for hotel management in the United States

Skills: Stakeholder Collaboration, Strategic Decision-Making, Franchise Development, Resource Leveraging, Design Approval, Renovation Oversight, Operating Model Creation, Team Building

• Coordinates and oversees all hotel operations, ensuring quality service is provided within the established business plan and budget.
• Greets and welcomes guests.
• Recruit, train, and coach staff in creating a high-level service culture.
• Works to resolve issues or problems that guests may experience.
• Handles special requests and accommodations.
• Inspects facilities to ensure compliance with applicable standards and regulations.
• Ensures maintenance issues are addressed promptly.
• Analyzes financial information, plans, and facilitates purchases.
• Coordinates services with outside suppliers, vendors, travel agencies, and event planners.
• Develops and maintains a marketing strategy to promote the hotel and services, especially for convention and business functions.
• Achieve profit targets with a full understanding of revenue management and strategies in a seasonal market.
• Manage budgets, financial plans, financial records, and statistical information.

Skills: Operations Coordination, Guest Relations, Staff Development, Issue Resolution, Facility Inspection, Maintenance Oversight, Financial Planning, Marketing Strategy

• Plan and organise the management of Cuckney House and the estate's holiday accommodation and other guest services
• Manage accommodation enquiries
• Manage budgets and financial plans, and control expenditure
• Maintain statistical and financial records
• Work with the Marketing team to develop and implement marketing and sales strategies to ensure occupation targets are met.
• Set and achieve sales and profit targets
• Analyse sales figures and devise revenue management strategies
• Weekly and monthly reporting to the senior leadership team
• Recruit, train, and monitor staff
• Plan work schedules for the deputy manager and the housekeeping team
• Meet and greet customers

Skills: Accommodation Management, Enquiry Handling, Budget Control, Financial Reporting, Marketing Collaboration, Sales Targeting, Revenue Analysis, Staff Supervision

• Deal with customer complaints and comments
• Address problems and troubleshoot accordingly
• Event planning and ensuring events run smoothly
• Supervise maintenance, supplies, renovations, and furnishings
• Deal with contractors and suppliers
• Ensure security is effective
• Carry out inspections of properties and services
• Work with the wider Welbeck team, including Marketing, Grounds, Estate Management, and Building Departments
• Support the housekeeping team on main changeover days
• Ensure compliance with licensing laws, health and safety, and other statutory regulations

Skills: Complaint Resolution, Problem Solving, Event Management, Maintenance Supervision, Supplier Coordination, Security Oversight, Property Inspection, Regulatory Compliance

• Possesses strong communication skills
• Lead by example to maintain a positive environment and culture, demonstrating a “can-do” attitude
• Be able to coach and counsel team members effectively
• Familiarity with hotel systems (including PMS, Yield Management, etc.)
• Understanding P&L and the financial aspects of the operation
• Experience overseeing Front Office, Engineering, and Housekeeping operations
• Participate in sales efforts, including prospecting and responding to leads
• Effectively manage labor hours and payroll

Qualifications: BA in Hospitality Management with 7 years of Experience

• Oversee accounting operations, including the processing of invoices
• Be able to conduct weekly room inspections with the ability to identify areas for improvement
• Be able to stay current with brand trainings and ensure team compliance
• Be able to ensure proper training is in place and that checklists are consistently followed
• Responsive to guest surveys
• Proficient in preparing performance reviews and ensuring completion by team leaders
• Strong proficiency with MS Office, including Excel, Word, and Outlook
• Knowledge of business processes and functions (finance, HR, procurement, operations, etc.)

Qualifications: BS in Business Administration with 10 years of Experience

• Previous hotel operations and leadership experience, to include successful management of a large staff and focus on exceptional guest service.
• Demonstrated financial acumen with significant past P&L responsibility.
• Computer literacy, with the ability to easily navigate databases, browsers, email, document, and spreadsheet applications, and related programs.
• Exceptional service orientation, with keen ability to focus and deliver on guest needs.
• Reliable and responsible character, with exceptional follow-up and attention to detail.
• Proven leadership skills in supporting employees to consistently attain personal and department performance goals.
• Proactive approach, with exceptional initiative and problem-solving abilities to ensure the highest levels of productivity and guest satisfaction.
• Ability to work effectively as an independent contributor and as a part of a collaborative team.
• Ability to multitask and effectively manage numerous priorities within a fast-paced environment.
• Experience with major hospitality brands vs. independents (Wyndham, Marriott, Choice, Hilton, Starwood, etc.) 

Qualifications: BA in Hotel and Restaurant Management with 4 years of Experience

• Safety and customer service-oriented
• Professionalism beyond reproach
• Outstanding moral, ethical character
• Fluent English-speaking and writing skills
• Good oral and written communication skills
• Ability to maintain a pleasant, positive, and helpful demeanor
• Flexibility to work days, evenings, weekends, and/or holidays
• Neat, clean, and professional appearance

Qualifications: BS in Tourism Management with 8 years of Experience

• Must be able to speak, read, write, and understand English
• Excellent communication skills, both written and verbal
• Ability to organize and prioritize
• Consistently maintains a polished and professional appearance appropriate for guest-facing roles.
• Ability to work extended hours, including holidays and weekends 
• Ability to speak Spanish 
• Certification in Hotel Administration
• Progressively responsible hospitality experience
• Outstanding leadership qualities
• Seasoned management/supervisory skills
• P&L financial management experience
• Strong computer and Internet skills
• Highly organized with a strong attention to detail.

Qualifications: BA in International Business with 12 years of Experience

• Experience running an independent luxury resort hotel.
• Must have a hands-on approach to management.
• Strong writing and verbal communication skills.
• Background and practical knowledge of all Hotel Operations, Finance, and Business Development
• Highly adaptable with the ability to anticipate, initiate, execute, and direct changes, both on behalf of the Ownership and independently
• Experience in cost control practices
• Strong analytical ability
• Outstanding organizational and leadership skills
• Strong problem-solving aptitude in dynamic hospitality settings.

Qualifications: BS in Hospitality and Tourism with 6 years of Experience

• Excellent leadership skills, with the ability to motivate and inspire staff.
• Strong interpersonal skills, at ease mixing with guests, and one who views direct interaction with guests daily as integral to the position
• Capacity and interest in working positively with the local community and adherence to the sustainability vision.
• Be able to develop and maintain positive relationships within the local community, with the ability to build strong connections with local officials, businesses, and customers..
• Demonstrates the ability to apply a savvy financial approach to drive revenue growth, control costs, enhance productivity, improve forecasting accuracy, and manage cash flow effectively.
• Opera and IHG experience
• Willing to live and work aboard the ship
• Optimism and a hardworking drive to succeed
• Cruise industry experience

Qualifications: BA in Event Management with 3 years of Experience

• Experience in hotel operations or food and beverage management.
• Knowledge of Microsoft Office products.
• Ability to utilize Excel to conduct analysis.
• Leadership and management skills.
• Exceptional organizational skills.
• Ability to effectively handle emergencies.
• Ability to communicate effectively verbally and in writing
• Excellent attention to detail in documentation, communication, and task execution.
• Strong financial acumen and the ability to make data-informed decisions.

Qualifications: BS in Accounting with 9 years of Experience

• Management or supervisory experience 
• Accounting or financial budgeting experience 
• Prior experience as a General Manager or Assistant General Manager in the hotel industry.
• Seasonal, leisure, resort-type experience 
• Hands-on, servant leadership style focused on team support and accountability
• Flexibility in schedule, especially in-season
• Possesses previous sales experience 
• Progressive experience as a Hotel Manager in an extended-service hotel
• Proven leadership skills, strong communication, and ability to follow through

Qualifications: BA in Marketing with 5 years of Experience

• Experience leading the housekeeping, food and beverage, event, and front desk teams
• Hands-on and able to put the guest first.
• Work closely with the Head Chef and Restaurant/Event leadership team to provide a cohesive operation for guest experience and high-quality standards
• Discounts at sister properties.
• Extended-stay Hotel General Manager experience
• Proven team development and leadership background
• Proficient with Microsoft Word, Excel, PowerPoint, and Outlook
• Must have access to reliable transportation
• Multilingual with the ability to communicate effectively in multiple languages.

Qualifications: BS in Human Resource Management with 11 years of Experience