Job Summary: 

• Assists in the development of the Marketing Plan and Key Account Action Plans.
• Assists General Manager in the development and update of the hotel's business plan to include input on sales goals and plans that support the overall business and sales strategies of the company. 
• Maintains an effective business plan.
• Develops the revenue portion of the budget.
• Directs the activities of the hotel sales team, providing leadership and motivation necessary to implement effective sales and marketing strategies and to maximize the generation of all hotel sales/revenues, including transient and group room sales, food and beverage revenues.
• Develops hotel-level tactical sales and marketing plans to support overall system-wide sales plans/strategies and programs. 
• Creates an annual sales and marketing plan including strategies and action steps for each revenue category.
• Responds quickly to all inquiries or delegates team members within the sales department to coordinate responses to all inquiries for business for the hotel, including MeetingBroker, RFPs, and Business Cases.

Skills on Resume: 

• Business Planning (Hard Skills)
• Revenue Budgeting (Hard Skills)
• Sales Strategy (Hard Skills)
• Team Leadership (Soft Skills)
• Marketing Planning (Hard Skills)
• Quick Response (Soft Skills)
• Account Management (Hard Skills)
• Team Coordination (Soft Skills)

Job Summary: 

• Develops and maintains relationships with key clients to produce group and/or convention business, to include room sales, food & beverage sales, and catering/banquet services.
• Develops and manages the departmental budget and monitors sales activities/performance to ensure actual sales meet or exceed the established revenue plan and accurately reports variances/projections.
• Directs the scheduling of conventions and group activities at the hotel and coordinates with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients.
• Cultivates lead sources through direct sales calls/appointments, cold calls, telemarketing, etc.
• Establishes and maintains close contact with assigned accounts and target accounts to produce group and/convention-type business, to include room sales, food and beverage sales, catering/banquet services. 
• Responding quickly to guest requests in a friendly manner. 
• Follows up to ensure guest satisfaction.
• Maintains well-documented, accurate, organized, and up-to-date file management system to service the client and employer in the most expedient, organized, and knowledgeable manner.

Skills on Resume: 

• Client Relations (Soft Skills)
• Budget Management (Hard Skills)
• Sales Monitoring (Hard Skills)
• Event Scheduling (Hard Skills)
• Lead Generation (Hard Skills)
• Account Management (Hard Skills)
• Guest Service (Soft Skills)
• File Organization (Hard Skills)

Job Summary: 

• Engages and manages the relationship with external technology vendors/suppliers and maintains a high level of expectations.
• Manage the company's SOX/PCI compliance programs and work with locations to ensure reporting and compliance.
• Oversee the diligence and procurement of new hotel technology and replacement technology.
• Maintain records of hotel systems and technology, and track changes to these systems
• Keep educated on the individual hotel brand technology requirements and planned projects and upgrades, and assist hotels through the process.
• Participate in managing technology-related standards and procedures.
• Provide senior management periodic reports and updates on the status of technology projects and statistics.
• Participate in the annual budgeting process with hotel operations to guide operational as well as capital expenses.
• Drive and facilitate collaboration between the Technology Group and other disciplines within the Schulte organization.
• Work with hotel properties to help troubleshoot potential problems and work with vendors to find a resolution.

Skills on Resume: 

• Vendor Management (Hard Skills)
• Compliance Oversight (Hard Skills)
• Tech Procurement (Hard Skills)
• System Tracking (Hard Skills)
• Brand Knowledge (Hard Skills)
• Standards Management (Hard Skills)
• Project Reporting (Hard Skills)
• Cross-Team Collaboration (Soft Skills)

Job Summary: 

• Oversee all of the functions of the Accounting Department at the Hotel, including but not limited to accounting, financial reporting, fixed assets, cash management, and internal auditing functions.
• Prepare or direct the preparation of financial statements, business activity reports, financial position forecasts, annual budgets, capital improvement budgets, or reports by regulatory agencies.
• Develop internal control policies, guidelines, and procedures for activities such as budget administration, cash and credit management, and accounting. 
• Oversee the maintenance of revenue and appropriation ledgers, general and subsidiary, which involves ascertaining that receipts and payments are in order and properly coded before posting.
• Oversee the Hotel’s personnel-related activities and the fair and consistent implementation of all established policies and procedures, including managing compliance communications, performance reviews, directing recruiting, training, and employee relations functions.
• Manage the implementation, administration, communication, and cost review and containment of Hotel benefit programs.
• Develop policies and practices in compliance with all applicable federal, state, and local employment laws and ensure compliance with such policies and laws.
• Serve as an internal consultant to management on all issues of employment, benefits, compensation, leave, performance management, discipline, termination, and safety.
• Advise, assist, and counsel managers in the employment process to include proper hiring, developing talent, and handling performance problems.
• Manage the proper resolution of real or perceived inequities, complaints, or disputes.
• Direct the administration of accurate employment records, including personnel files.

Skills on Resume: 

• Accounting Oversight (Hard Skills)
• Financial Reporting (Hard Skills)
• Internal Controls (Hard Skills)
• Ledger Management (Hard Skills)
• HR Administration (Hard Skills)
• Benefits Management (Hard Skills)
• Policy Compliance (Hard Skills)
• Employee Relations (Soft Skills)

Job Summary: 

• Reviewing staffing levels to ensure guest service, operational needs, and financial objectives are met
• Identifying any developmental needs of the team and coaching, mentoring, or otherwise helping them to improve their knowledge or skills.
• Developing specific goals and plans to prioritize, organize, and accomplish goals
• Ensuring compliance with all food & beverage policies, standards, and procedures by training, supervising, and providing follow-up and hands-on management of all applicable laws and regulations, as well as food handling and sanitation standards.
• Ensuring staff understand local, state, and federal liquor laws
• Providing guidance and direction to subordinates, including setting performance standards and monitoring performance
• Handling guest problems and complaints while delivering excellent customer service
• Meeting with guests on an informal basis (during meals or upon departure) to obtain feedback on the quality of food and beverage, service levels, and overall satisfaction
• Ensuring corrective action is taken to continuously improve service results

Skills on Resume: 

• Staffing Review (Hard Skills)
• Team Coaching (Soft Skills)
• Goal Planning (Hard Skills)
• Policy Compliance (Hard Skills)
• Law Knowledge (Hard Skills)
• Performance Monitoring (Hard Skills)
• Guest Handling (Soft Skills)
• Feedback Collection (Soft Skills)

Job Summary: 

• Manage the accounting department to ensure optimal efficiency of financial operations
• Directs or prepares all financial reports, ledger reviews, and forecasts according to the established schedule, for the distribution of information necessary to assist management in decision-making and budget preparation processes
• Oversees the preparation of, interprets, and analyzes monthly financial statements and presents to management
• Monitors revenues/expenses and ensures accurate recording of information to established guidelines
• Compiles financial data related to operations, investigates and critiques variances from expectations to determine the cause, and recommends appropriate management response to ensure attainment of the hotel's financial objectives
• Establishes and oversees /audits all internal financial controls to include purchasing, cash handling, receipts, disbursements, expendable/fixed asset inventories, payroll, and employee records to ensure policies are enforced
• Coordinates annual internal and external audit processes
• Ensures the proper utilization, maintenance, and periodic upgrading of all EDP systems and equipment
• Assists management in the capital planning process by providing appropriate ROI information
• Coordinates the development of the annual financial plan
• Assists division and department heads in the preparation of their respective budgets
• Maintains files about and ensures compliance with insurance policies, all contracts, and legal agreements

Skills on Resume: 

• Accounting Management (Hard Skills)
• Financial Reporting (Hard Skills)
• Ledger Analysis (Hard Skills)
• Revenue Monitoring (Hard Skills)
• Variance Analysis (Hard Skills)
• Internal Auditing (Hard Skills)
• System Maintenance (Hard Skills)
• Budget Coordination (Hard Skills)

Job Summary: 

• Ensures the proper, timely payment of fees for licenses, permits, regulatory contracts, and insurance, all taxes
• Approves all purchase orders, payroll submittals, cash transfers to owners, manual checks, balance sheet and bank reconciliations, month-end journal entries, bad debt write-offs, and all inter-hotel and corporate billings
• Directs cash management activities to ensure the proper use and timely availability of funds
• Guides on technical issues affecting departments
• Conducts/oversees monthly audit of cash vault
• Interviews, selects, trains, appraises, coaches, counsels, and disciplines accounting personnel (Controller and A/P Clerk).
• Evaluates individual employee performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives, and training to achieve the same
• Participates in the MOD program 
• Evaluate changes in guest needs, the hotel's guest mix, and industry competitive set, to recommend appropriate product/service and operational changes necessary to ensure guest and employee satisfaction
• Serves as an active member of the Executive Committee and attends all meetings
• Attends various departmental meetings to maintain effective working relationships with operational departments and staff

Skills on Resume: 

• Payment Processing (Hard Skills)
• Approval Authority (Hard Skills)
• Cash Management (Hard Skills)
• Technical Guidance (Hard Skills)
• Cash Auditing (Hard Skills)
• Staff Training (Soft Skills)
• Performance Evaluation (Soft Skills)
• Relationship Building (Soft Skills)

Job Summary: 

• Protect assets by establishing, monitoring, and enforcing internal controls
• Manage the accounting team and ensure prompt and accurate full-cycle bookkeeping
• Review, approve, and complete all balance sheet reconciliations
• Advise the General Manager and the executive team on all financial matters
• Prepare month-end and year-end statements
• Prepare and submit all tax payments and filings
• Participate in a year-end outside audit
• Communicate with ownership, management, and onsite leadership
• Ensure the proper execution of payroll

Skills on Resume: 

• Asset Protection (Hard Skills)
• Team Management (Soft Skills)
• Reconciliation Review (Hard Skills)
• Financial Advising (Hard Skills)
• Statement Preparation (Hard Skills)
• Tax Filing (Hard Skills)
• Audit Participation (Hard Skills)
• Stakeholder Communication (Soft Skills)

Job Summary: 

• Oversee and coordinate the sales team's activities
• Establish sales territories, quotas, and goals for the sales team
• Analyze sales statistics to identify areas of improvement
• Track results and trends regularly for business forecasting
• Report on team and individual performance
• Develop and execute innovative sales strategies
• Build and form new partnerships with potential clients
• Design and implement an adequate system of internal control over cash receipts and disbursements.
• Ensure that monthly financial statements are generated accurately and distributed to appropriate individuals promptly.
• Monitor and evaluate the performance of accounting staff, recommending and implementing personnel actions, such as promotions and dismissals.

Skills on Resume: 

• Sales Coordination (Hard Skills)
• Quota Setting (Hard Skills)
• Sales Analysis (Hard Skills)
• Trend Tracking (Hard Skills)
• Performance Reporting (Hard Skills)
• Strategy Development (Hard Skills)
• Partnership Building (Soft Skills)
• Staff Evaluation (Soft Skills)

Job Summary: 

• Building and maintaining strong relationships with key account clients and maintaining a high presence in the marketplace.
• Analysing the sales potential of properties using the standard valuation models
• Actively pursuing new appointments to act for organisations, especially focusing on fostering existing and new relationships with businesses likely to result in ongoing opportunities for Colliers International
• Liaising with all internal product lines to ensure information and transfer of opportunities between departments.
• Coordinating marketing & selling of properties, including organising signboards, brochures, advertising, Information Memoranda, videos, and site inspections
• Preparing client progress reports on campaigns and attending client meetings.
• Preparing marketing submissions, ensuring brand compliance.
• Developing and implementing sales campaigns for both managed properties and new developments

Skills on Resume: 

• Client Relations (Soft Skills)
• Sales Analysis (Hard Skills)
• Business Development (Soft Skills)
• Internal Liaison (Soft Skills)
• Property Marketing (Hard Skills)
• Reporting (Hard Skills)
• Brand Compliance (Hard Skills)
• Campaign Management (Hard Skills)

Job Summary: 

• Leads and oversees strategic direction and operations of all room-related venues, ensuring service levels and product quality are maintained at Biltmore standards, Forbes, and AAA.
• Develops strategic plan and budget for Inn Rooms areas in conjunction with the Resort Manager and the Lodging leadership team.
• Reviews daily /weekly and monthly reports on guest, employee, and ownership satisfaction, including DOR, CSM, P&L, Labor reports, forecast reports, Forbes quality assessments, employee turnover, employee engagement survey results, etc.
• Involved in interview, selection, training, supervision, coaching/counseling, development of all rooms staff, including housekeeping, front desk, PBX, guest services, Cottages, Night Manager, MOD program, Engineering, Security, and Laundry to ensure the efficient operation of those departments. 
• Ensure daily stand-ups, weekly and monthly departmental meetings occur, communicating pertinent information to the staff. 
• Schedule and direct staff assignments personally or through subordinate supervision.
• Develop systems and procedures to deliver the desired price/value perception and meet guest satisfaction objectives. 
• Monitor purchasing and use of equipment to maintain efficient cost controls. 
• Develop safety and sanitation procedures to ensure a high level of safety at all times for guests and staff. 
• Ensure purchasing and receiving procedures are in place and enforced to protect Company property and maximize profitability.

Skills on Resume: 

• Strategic Planning (Hard Skills)
• Budget Management (Hard Skills)
• Report Analysis (Hard Skills)
• Staff Development (Soft Skills)
• Team Communication (Soft Skills)
• Scheduling (Hard Skills)
• Process Development (Hard Skills)
• Cost Control (Hard Skills)

Job Summary: 

• Liaise with the Revenue Team to ensure the Loyalty Guest program to ensure maximization and opportunities for return guests.
• Interact with guests regularly. 
• Maintain rapport within the department (ensuring a positive work environment) and with reciprocal Estate departments. 
• Attempt to resolve problems or complaints to the satisfaction of all involved. 
• Develop and foster training with all personnel. 
• Move throughout the facility to visually monitor and take action to ensure product quality, service, and safety standards are met.
• Maintain the profitability of all areas to support the overall department operation. 
• Control payroll and equipment costs while minimizing loss and misuse. 
• Evaluate cost cost-effectiveness of all aspects of the operation. 
• Develop long-range plans and implement cost-saving and profit-enhancing measures.
• Responsible for the performance of The Spa and holding vendors accountable for results.

Skills on Resume: 

• Revenue Coordination (Hard Skills)
• Guest Interaction (Soft Skills)
• Team Rapport (Soft Skills)
• Problem Solving (Soft Skills)
• Staff Training (Soft Skills)
• Quality Monitoring (Hard Skills)
• Cost Control (Hard Skills)
• Vendor Management (Hard Skills)

Job Summary: 

• Develop sales strategies for property, including targeted market segments, rate management, solicitation procedures, and advertising.
• Develop a realistic annual marketing plan, forecast with monthly reviews to update and modify
• Emphasize control procedures and yield management to assure a proper balance of rate availability to market demand.
• Establish and execute an effective outside sales program.
• Act in concert with the hotel management team and the property's General Manager.
• Work in a cooperative and friendly manner with fellow associates.
• Practice a culture of guest service
• Promote courtesy, goodwill, and a positive attitude in every encounter.

Skills on Resume: 

• Sales Strategy (Hard Skills)
• Marketing Planning (Hard Skills)
• Yield Management (Hard Skills)
• Outside Sales (Hard Skills)
• Team Collaboration (Soft Skills)
• Associate Relations (Soft Skills)
• Guest Service (Soft Skills)
• Positive Attitude (Soft Skills)

Job Summary: 

• Hire, train, coach, and mentor all members of the sales team.
• Solicit, negotiate, and book new business through proactive direct sales efforts.
• Build on existing relationships to maintain and grow the current customer and account base.
• Capture the client’s vision and effectively convey their needs and requests within the hotel.
• Respond to all client inquiries, requests, and concerns in a timely and professional manner.
• Develop rapport with key industry players in the community, including the local Convention & Visitors Bureau.
• Meet or exceed weekly sales call goals to maintain the sales pipeline and monitor the sales activity of the team to ensure they are focusing on the right business opportunities.
• Plan for success by participating in weekly sales meetings, recording and taking action on future tasks for accounts, customers, and events, writing action plans, and preparing the annual marketing plan.
• Assist with financial reporting and other information for management and/or owners.
• Support the goals of the hotel through teamwork and collaboration with all departments.
• Assimilate into a multi-property culture through understanding, supporting, and participating in all SBE elements. 
• Attendance in conformance with the standards, which may be established by SBE from time to time, is essential to the successful performance of this position.
• Work varying schedules to reflect the business needs of the property, including weekends and holidays.

Skills on Resume: 

• Team Training (Soft Skills)
• Direct Sales (Hard Skills)
• Account Growth (Hard Skills)
• Client Needs (Soft Skills)
• Timely Response (Soft Skills)
• Industry Networking (Soft Skills)
• Sales Monitoring (Hard Skills)
• Sales Planning (Hard Skills)

Job Summary: 

• Leading/participating in monthly financial reviews with other Division Heads, analyzing reports in advance, and identifying potential issues and opportunities.
• Overseeing the company service standards program and organizing brand quality walk-throughs.
• Assisting environmental and safety officers in ensuring compliance with governing regulations.
• Taking a lead role in crew welfare matters, including committee meetings and monitoring crew public areas for quality and cleanliness.
• Participating in various weekly divisional inspections, audits, and reviews.
• Serving as a possible arbitrator on guest issues when guests request a higher authority.
• Participating in guest and crew gatherings and other high-profile, VIP social functions.
• Working closely with the Hotel Director on projects and initiatives about multiple functional areas, as well as managing special projects as assigned by the Hotel Director.

Skills on Resume: 

• Financial Review (Hard Skills)
• Standards Oversight (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Crew Welfare (Soft Skills)
• Inspection Participation (Hard Skills)
• Issue Arbitration (Soft Skills)
• VIP Interaction (Soft Skills)
• Project Management (Hard Skills)