• Hire, train, evaluate, and discipline all departmental staff
• Set goals, plan projects, work within assigned budgets, and build a timeline for all projects
• Schedule and assign all projects to the team and verify completion
• Maintain, develop, and implement an efficient and accurate system for documenting inventory and maintenance of tools, products, materials, and equipment necessary to complete daily duties/projects
• Maintain and support the hotel’s HotSos Program as an administrator, and train all team members on the proper use of HotSos
• Ensure that all service orders and preventive maintenance orders are completed in a timely and efficient manner by the team
• Design, implement, and train the team on the safe/proper use of all equipment needed to complete assigned duties/projects
• Stay within budgetary guidelines and schedules for all outside contractor work
• Maintain, document, and submit accurate reports on the overall condition of the facility and related operational systems
• Responsible for ensuring that all emergency/life systems are operational and certified by the state of Ohio
• Prepare and submit all utility, repair, and maintenance budgets for the facility and property
• Responsible for reviewing all property reports, such as shift logs, P&L, labor, revenue, and defect tracking, to name a few
• Establish and maintain a good relationship with city officials regarding all necessary permits, codes, and licenses
• Stay up to date on all OSHA standards for chemical usage, and train team members on proper application
• Training and enforcing Lock Out/Tag Out systems

Skills: Team Leadership, Project Management, Staff Training, Budget Oversight, Inventory Control, Maintenance Scheduling, Safety Compliance, Report Preparation

• Inspect guest rooms, public areas for cleanliness and appearance
• Greet passengers and crew and maintain an active presence throughout the vessel
• Monitor the revenue activity of the hotel
• Train staff members
• Observe and monitor staff performance to ensure efficient operations and adherence to all company and regulatory policies and procedures
• Coordinate vessel activities
• Delegate appropriate responsibilities, coordinate, and oversee hotel interdepartmental workload allocation/distribution
• Participate in financial activities such as establishing budgets and capital expenses, and allocation of funds to departments
• Foster and facilitate interdepartmental collaboration and communications
• Drive and manage special projects 
• Keep the VP of Hotel Operations closely informed, especially of issues that deviate from the itinerary or that may negatively impact customer service
• Participate and ensure participation in all USCG-mandated drills and emergency procedures 
• Ensure behavior and performance support the company’s Mission to promote the year-round success of the system

Skills: Room Inspection, Guest Relations, Revenue Monitoring, Staff Training, Operations Oversight, Activity Coordination, Budget Management, Interdepartmental Collaboration

• Follow company values in responding to others in work situations
• Meet “standards for service” behaviors
• Use recovery steps to respond to others who are dissatisfied
• Make hospitality standards an important part of day-to-day duties
• Be a respectful system example for others, set an example for values during times when there is conflict and stress
• Train and complete certification for the respect system of existing and new employees within 7 days of hiring
• Hold all employees and leaders equally accountable to meet technical, employee, and leader standards
• Actively participates in embarking duties such as loading, unloading, luggage carrying, etc.
• Reinforces performance at or above standards and coaches performance below standard, solicits feedback, and takes action to continuously improve the success of the team

Skills: Service Standards, Conflict Resolution, Hospitality Excellence, Value-Based Leadership, Staff Certification, Accountability Enforcement, Embarkation Support, Performance Coaching

• Develop pricing and market strategies, and constantly monitor competition and the marketplace in general
• Prepare and execute annual marketing plan, promotion, and advertising plans covering sales, food and beverage events, hotel promotions, media relations, as well as participating in multiple property campaigns.
• Design plans and materials for promotions and public relations.
• Meet or exceed pre-determined booking goals for guest room revenue, meet or exceed budgeted costs and revenue on a monthly average, with the liberty to negotiate on individual functions within established guidelines, yet maintaining the overall revenue goals.
• Compile lists of prospective clients for use as sales leads based on information from newspapers, business directories, and other sources.
• Solicit new and repeat guest room and meeting business, and maintain client base of key accounts and conventions.
• Make outside sales calls and telemarket to obtain business. 
• Monitor pricing, service levels, facilities, and function activities at competitive facilities to ensure the Hotel remains in a competitive position.

Skills: Market Strategy, Pricing Analysis, Marketing Planning, Promotion Design, Revenue Optimization, Client Prospecting, Sales Solicitation, Competitive Benchmarking

• Complete coordination of the Sales group functions, accurate and timely preparation of detailed Sales Contracts and Group Resumes to ensure a common quality understanding of what the client is to receive in terms of products and services.
• Prepare periodic sales reports and weekly activity reports to include all financial booking performance and personal call reports for active solicitation performed
• Accountable for the financial performance of the department with emphasis on achieving or exceeding predetermined booking goals.
• Prepare and control the hotel budget for sales, promotions, and advertising.
• Monitor departmental, payroll, and supply expenses against budgetary goals.
• Prepare a 30-60-90 Day Revenue Forecast every month for presentation.
• Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
• Route associate commendations received from guests are forwarded to the person responsible for assembling the daily packet.

Skills: Sales Coordination, Contract Preparation, Report Generation, Financial Accountability, Budget Control, Expense Monitoring, Revenue Forecasting, Interdepartmental Cooperation

• Experienced in supervision & training of employees
• Ability to manage multiple priorities with varying deadlines
• Ability to work with individuals at all levels of the organization
• Cruise industry experience 
• Food & Beverage experience managing multiple venues with restaurants and bars
• Hotel banquet or catering experience 
• Experience in fine dining
• Must submit to and pass the mandated USCG physical
• Ability to meet and maintain the maximum onboard bunk bed capacity of 300 lbs.
• Ability to conduct work in a marine environment that is subject to some/all, including confined spaces, uneven surfaces, variations in temperature, wake, and motion

Qualifications: BA in Hospitality Management with 10 years of Experience

• Understanding of the service standards.
• Ability to manage and improve operational practices
• Ability to allocate resources and materials to meet project deadlines
• Track and forecast operational trends and analysis
• Be able to formalize policies and procedures by HR regulations
• Must be willing to travel up to 60% of the time
• Effectively facilitate problem resolution
• Strong customer service and reasoning skills

Qualifications: BS in Business Administration with 8 years of Experience

• Ability to identify, qualify, and convert new clients.
• Have a talent for negotiation, people management, and engagement.
• Acute understanding of the RFP process and online portal management.
• Acute negotiating skills aligned to Hotel room rates
• Ability to develop planning for hotel projects, which includes financial analysis, pro forma of new developments.
• Ability to direct and manage the Development Team responsible for the construction of the project, coordination of designers and consultants, and general contractors etc.
• Be able to monitor and timely reporting to Management of the development schedule and development budget.
• Ability to negotiate with hotel management companies for Technical Service Agreement as well as the Hotel Management Agreement.

Qualifications: BA in Tourism and Travel Services with 6 years of Experience

• Be able to portfolio of existing clients
• Ability to maximize optimization aligned to total Account penetration.
• Understanding of key partnerships through Travel Managers.
• Knowledge of Key corporate, intermediate, and SME account Management
• Ability to build Strong Corporate relationship management with an established connection to current accounts.
• Ability to expand existing customer loyalty with strong product knowledge
• Able to be Guest-centric, with a commitment to service excellence.
• Having a Grooming and fashion sense is aligned with the representation of premium brands.
• Knowledge and ability to identify key accounts aligned to the Corporate Entertainment and Sporting sectors
• Proficient in computer systems such as Microsoft Office Suite and RFP online portal management
• Ability to travel and meet with existing and potential clients, attend industry events, join trade shows, and engage in speaking activities.

Qualifications: BS in Hotel and Restaurant Management with 9 years of Experience

• Prior experience running a hotel or restaurant and leading multiple departments and supervising
• Sound financial management skills
• Excellent communication skills
• English fluent and Native Language of the Location
• Experience working in multicultural environments
• Sound understanding of processes and operational efficiency
• Strong people management and negotiation skills
• Solid abilities for reporting and analyzing information for decision making

Qualifications: BA in International Relations with 7 years of Experience