• Develop and maintain all markets of group segments through proposals, phone calls, outside calls and site inspections
• Move throughout the property to conduct site inspections
• Responsible for maximizing revenue by selling all facets of the hotel, both orally and in written form, to previous, current and potential clients
• Handle account details so that all pertinent aspects of solicitation and closing are complete and documented
• Coordinate various departments' participation in servicing accounts
• Develop and conduct persuasive verbal sales presentations to prospective clients
• Travel locally to conduct outside calls, promote the hotel and review competition
• Represent the hotel at trade shows

Skills: Market Development, Site Inspection, Revenue Optimization, Account Management, Cross-Functional Coordination, Sales Presentations, Competitive Analysis, Trade Show Representation

• Drive business transient, group and extended stay revenues into hotels by proactively soliciting new business opportunities
• Shift market share and strive to be a leader in the hotel’s competitive set, while providing excellent client interactions and long-term relationships
• Responsible for strategically planning and executing account strategies and market sales initiatives
• Performance accountability through goal and activity achievement, including weekly reporting
• Accountable for the tactical and timely execution of sales initiatives through hotel revenue strategies
• Responsible for market Segment and Account Deployment to leverage business and community relationships and drive business transient, group and extended stay revenues into the hotel portfolio
• Proactive and reactive sales efforts to maximize business opportunities and revenue
• Provide a comprehensive business partnership with accounts to drive loyalty, increase market share, and focus on customer experience
• Responsible for talent recruitment and retention
• Responsible for continual professional education to enhance performance, effectiveness, and sharpen professional and personal skills
• Participate as a key member of the hotel’s leadership team

Skills: Business Development, Market Growth, Strategic Planning, Performance Reporting, Tactical Execution, Market Deployment, Client Partnerships, Talent Management

• Responsible for solicitation efforts while overseeing rate, date, and space
• Negotiate, organize, and coordinate group block and meeting space agreements and associated administrative tasks
• Complete administration of all sales, promotional activities, advertising, and marketing efforts
• Develop, implement, and achieve annual business and market plan objectives
• Develop and manage the departmental budget and monitor sales activities and performance to ensure goals are met or exceeded
• Maintain personal and phone contact with key accounts to maintain total and complete sensitivity to customer satisfaction and needs
• Maintain accurate records of all sales calls, correspondence, and client contact
• Direct solicitation efforts by personal sales calls, emails, site inspections, and telephone sales calls
• Use revenue maximization strategies when organizing and negotiating rate, date, and space commitments for group room sales of the property
• Participate in staff meetings with appropriate input
• Attend meetings and report to the management company

Skills: Negotiation, Space Management, Sales Administration, Strategic Planning, Budget Management, Client Relationships, Site Inspections, Revenue Optimization

• Prepare sales and marketing reports and review them to discuss or implement the sales strategy
• Research of the travel industry local and national market to prospect and gain corporate accounts
• Participate in hotel Brand marketing initiatives and create awareness of the resources available through the brand to maximize revenues and exposure
• Communicate with Brand's national sales force and use RFP tools provided by Brand to obtain national sales accounts
• Ensure the completion of sales reports
• Ensure that hotel content and images are up to date and the hotel is presented appropriately online
• Be familiar with competitor hotels and maintain research on the mix of business, promotions, etc
• Use of the electronic sales database system is necessary to maintain the accuracy of client details and to complete tasks efficiently
• Prepare expense reports for all out-of-pocket expenses
• Prepare activity and productivity reports and monthly statistical reports assigned by the GM

Skills: Sales Reporting, Market Research, Brand Marketing, RFP Management, Content Management, Competitive Analysis, Database Management, Expense Reporting

• Analyzes the current client base or target market for the hotel
• Devises new ways to expand that client base
• Develops promotional and advertising materials for the hotel
• Oversees the distribution of marketing materials
• Reaches out to organizations and businesses that might require a hotel for conferences and events
• Meets with representatives from these companies to explain the hotel’s merits and amenities
• Network with wedding planners and special event planners to encourage hotel bookings
• Designs and advertises special group rates and packages to increase larger bookings
• Overcomes hesitations of clients to close a sale
• Manages accounts of high-profile clients
• Processes payments and applies discounts
• Addresses and resolves any issues or complaints regarding sales or marketing
• Ensures that guests are enjoying their stay at the hotel and that the large group's needs are met
• Maintains positive relationships with clients to encourage repeat and recurring business

Skills: Client Analysis, Market Expansion, Promotional Development, Materials Distribution, Corporate Outreach, Event Networking, Sales Closing, Complaint Resolution

• Qualify leads and prospects gained from cold calls, sales blitzes, National Sales Office and other sources
• Responsible for cultivating lead sources
• Network with fellow Account Managers on leads
• Distribute leads to sales managers in other Urgo-managed hotels
• Qualify in-house guests by attending hospitality hours, property breakfasts, property social events, etc
• Complete weekly sales reports
• Submit to the Director of Sales
• Establish and maintain close contacts with top accounts and target accounts, through phone calls, tours, appointments, correspondence and entertainment.
• Assess current and future needs
• Network with prospects to uncover other decision-makers
• Communicate with and coordinate with other hotel departments and personnel, all sales information necessary for the professional execution of commitments
• Maintain accurate sales files and trace system on top accounts and target accounts
• Perform sales tasks and goals as outlined in the marketing plan
• Attend and participate in weekly sales meetings, training seminars, and other meetings as requested by the Director of Sales
• Maintain good rapport with clients
• Work closely with other departments to coordinate details, special requests and VIP packages
• Develop and maintain rapport with competitor hotels, City Convention and Visitors Bureau, Chamber of Commerce, lead sources and clients
• Participate in community activities, employee functions, and guest events

Skills: Lead Qualification, Lead Cultivation, Sales Networking, Lead Distribution, Sales Reporting, Account Coordination, Cross-Department Collaboration, Relationship Management

• Source/prospect and cultivate new leads regularly via phone, face-to-face meetings on and off-site, trade shows and other networking opportunities
• Nurtures client relationships continuously
• Books new and repeat business in line with property standards and goals
• Attend industry and client-related functions in order to keep current on industry trends and to maintain close client contact
• Maintain constant verbal and written communication with clients and internal processes
• Responsible for maximizing existing accounts and new relationships to achieve or exceed sales goals
• Conduct familiarization events
• Work closely in synergy with other departments in the hotel
• Work within a team sales approach
• Maintain and use the trace system and adhere to Delphi policies

Skills: Lead Prospecting, Client Cultivation, Business Booking, Industry Networking, Communication Management, Account Maximization, Event Coordination, Team Collaboration

• Experience in Rooms (Group/Transient) and Banquet/Catering Sales and/or sales systems analysis
• Strong yield management skills with an understanding of optimizing the catering mix of business and the use of historical data
• Skilled at understanding both monthly forecasting and the annual budget process
• Able to understand both B&C pace and productivity
• Strong analytical skills, ability to identify relevant data and use it to draw inferences with reference to the impact on hotels' revenues
• Ability to use HEI, Brand, PMS, reservation, revenue management systems, and brand sales systems to develop pricing and sales recommendations
• Strong proficiency in Microsoft Word and Excel, PowerPoint, SSRS, Crystal, and Market Vision
• Excellent communication skills and interpersonal skills, command of the written language, both written and verbal
• Able to work self-driven with a high level of attention to detail
• Ability to handle multiple tasks simultaneously

Qualifications: BA in Hospitality Management with 5 years of Experience

• Able to demonstrate strong organizational skills
• Able to exhibit excellent interpersonal and customer service skills
• Able to and willing to travel to establish and maintain client networks
• Able to demonstrate the ability to think creatively and analytically
• Capable of creating and maintaining a large client network
• Able to demonstrate familiarity with budget software and financial management
• Communicate clearly and effectively
• Possesses strong leadership skills
• Experience working in the hotel and hospitality industry
• Able to demonstrate strong persuasive and negotiation skills

Qualifications: BS in Business Administration with 1 year of Experience

• Strong communication skills lending to collaboration with internal teams and external clients
• Able to provide critical guest services and business operations
• Able to handle corporate meeting planning, event planning and Hotel and/or food and beverage business
• Able to pay attention to detail, sense of urgency and ability to manage internal and external deadlines
• Strong Leadership skills required with a goal-oriented drive
• After-hours networking and occasional weekends may apply
• Must demonstrate good grammar, excellent spelling skills
• General office experience, PC and data entry skills with MS Office, with a willingness to learn internal software programs
• Integrity and trustworthiness are expected
• Must exhibit a professional appearance and demeanor
• Must be able to work as a team player with the Inn staff and PLA Managers and also work independently

Qualifications: BA in Marketing with 2 years of Experience

• Experience in sales leadership
• Ability to exercise excellent communication, presentation, organization, time management, and listening skills
• Ability to perform intermediate computer functions, including MS Office, Outlook, Word, and Excel
• Ability to work collaboratively with colleagues, team members, customers and management through in-person, telephone and written forms
• Ability to use analytical skills to evaluate business, market trends, demand generators, economic factors, and key data sources to make effective business decisions
• Proficient in managing/using sales automation and Jonas Chorum
• Prior Best Western Brand family experience
• Ability to hunter mentality and be goal-driven

Qualifications: BS in Hotel and Restaurant Management with 5 years of Experience

• Must have prior Hotel Management experience
• Experience as a supervisor or manager
• Excellent guest service skills 
• Ability to research new business opportunities coming to the New Braunfels area
• Ability to build rapport with clients
• Must have prior Hilton experience
• Able to organize and proficient in Microsoft Office programs
• Must have communicate clearly and effectively

Qualifications: BA in Tourism Management with 1 year of Experience

• Professional business experience
• Previous luxury, resort, and/or independent hotel experience
• Must have experience in Delphi FDC and Opera, or similar platforms
• Excellent communication skills (written, spoken) with out-of-the-box sales tactics
• Well-versed in Microsoft Office programs
• Be able to work independently and simultaneously manage multiple tasks
• Strong organization and presentation skills
• Strong sales experience

Qualifications: BS in International Business with 2 years of Experience

• Strong interpersonal, oral and written skills
• Strong knowledge of job duties and functions
• Ability to adapt to changing demands
• Ability to prioritize workflow, resulting in efficient and accurate results
• Self-Starter, ability to take a project from inception to completion independently
• Proven sales ability from inquiry to final sales/client commitment
• Experience in sales never falters when it comes to striving for exceptional quality and standards
• Excellent communication skills and personable
• Able to be commercially minded
• Innovative and having high expectations of yourself and others is what salespeople are all about
• Able to demonstrate passion by bringing new ideas to the table, delivering on promises, and engaging positively with those around

Qualifications: BA in Communications with 1 year of Experience