Job Summary:

• Mentor, train and develop Assistant Managers.
• Developing and executing plans for meeting financial goals
• Develop and share best practices across the shifts
• Creating, establishing and maintaining quality control standards
• Supporting all safety programs and OSHA compliance to ensure a safe work environment for all Associates
• Take ownership in work and team and are available to work overtime during Whitebox’s peak holiday season and year-round
• Work on any type of assigned shift (nights, weekends, etc.).
• Lifting and moving material up to 49 pounds each
• Bending, lifting, stretching, and reaching both below the waist and above the head
• Maintain a response rate of 40% of all Soleil Management Metrics surveys.
• Meet or exceed RCI ratings for a Gold Crown Resort and Interval International’s resort rating

Skills on Resume: 

• Mentoring and Training (Soft Skills)
• Financial Planning and Execution (Hard Skills)
• Sharing Best Practices (Soft Skills)
• Quality Control (Hard Skills)
• Safety Compliance (Hard Skills)
• Ownership and Flexibility (Soft Skills)
• Physical Abilities (Hard Skills)
• Performance Metrics Management (Soft Skills)

Job Summary:

• Handle and fulfill all owner/guest requests and issues in a timely manner.
• Maintain a flexible work schedule that can be adjusted without notice.
• Ensure that a member of management is available for emergencies 24 hours a day, seven days a week.
• Ensure proper scheduling of all employees and maintain proper scheduling of managers.
• Recruit, interview, hire, and ensure proper training of new employees.
• Provide staff with the skills training to provide value-added hospitality services to owners & guests.
• Develop employees and succession planning.
• Participate in relevant corporate training courses.
• Coach and counsel employees including issuing appropriate disciplinary action in compliance with Soleil Management and resort policies and procedures.
• Respond to and document accidents and incidents in a timely manner, escalating to senior management
• Ensure safety, OSHA, HazCom, MSDS and GHS, compliance in all areas of the resort.
• Ensure timely response to guest surveys from Soleil Management Metrics and any other OTA sites as requested by management or the corporate communications team. 

Skills on Resume: 

• Communication Skills (Soft Skills)
• Time Management (Hard Skills)
• Leadership and Management (Soft Skills)
• Training and Development (Soft Skills)
• Emergency Response (Hard Skills)
• Compliance and Safety (Hard Skills)
• Customer Service (Soft Skills)
• Problem-Solving (Hard Skills)

Job Summary:

• Handles responsibility while the General Manager is out.
• Plans and direct production, inventory management 
• Safety administrative activities to meet financial and operational goals.
• Update manager on schedules, issues, and initiatives that impact the location of business.
• Maintain a safe working environment.
• Making sure all goals are accomplished and motivating team members.
• Provide direction to the management team and employees.
• Assist the General Manager in recruiting, hiring, promoting, training, and terminating employees.
• Follow all company policies and procedures.
• Suggest new ideas to improve the overall efficiency of the location.
• Assist in the preparation of budgets, operating costs, and annual reports of operations.

Skills on Resume: 

• Leadership and Responsibility Management (Soft Skills)
• Production and Inventory Management (Hard Skills)
• Safety Administration (Hard Skills)
• Communication and Reporting (Soft Skills)
• Safety and Environment Maintenance (Hard Skills)
• Goal Achievement and Motivation (Soft Skills)
• Direction and Support (Soft Skills)
• HR Management (Hard Skills)

Job Summary:

• Highlighting special/pivotal moments in the lives of members and developing indelible bonds
• Co-developing and implementing cost controls to drive profit for the House and its outlets
• Assisting in the execution of forecasting, budgeting, and setting measurable goals for increased revenue
• Working with outlet managers to eliminate waste and excess inventory through weekly specials and F&B-focused programming
• Processing and overseeing daily payroll and accounting procedures
• Conducting monthly beverage and dry goods inventory analyses to ensure the House is aligned with P&L goals
• Upholding service standards through exemplary leadership and direct communication with all team members
• Encouraging creative/professional collaboration between members and staff who share similar passions or interests
• Act as a liaison between the Board of Directors and residents in the execution of the established policies and the conveyance of resident grievances.
• Work as a liaison between the Board and legal counsel, as well as the Board and the Board Advisory Committees

Skills on Resume: 

• Financial Management (Hard Skills)
• Inventory Management (Hard Skills)
• Accounting and Payroll (Hard Skills)
• Analytical Skills (Hard Skills)
• Leadership and Communication (Soft Skills)
• Interpersonal Skills (Soft Skills)
• Emotional Intelligence and Relationship Building (Soft Skills)
• Legal and Regulatory Compliance (Hard Skills)

Job Summary:

• Prepare and distribute board packets including management reports and meeting agendas
• Attend all business meetings of the Board, prepare minutes and action items
• Coordinate the free flow of information to the Board, and work with all committees of the Board.
• Lead the implementation of Board policy and directives within the scope of the management agreement.
• Work with the board on strategic initiatives, policy governance, and association projects.
• Supervise all administration staff in the community.
• Prepare schedules and establish priorities for routine and special work projects.
• Prepare annual budget estimates for Board action and approval.
• Report the monthly financial obligation of the Association and distribute the financial data to the Board of Directors.
• Analyze financial reports, coordinate input of professional advisors, and implement recommended procedures.
• Administrate the various functions of the community within the projected and approved operating budget.

Skills on Resume: 

• Administrative Skills (Hard Skills)
• Meeting Management (Hard Skills)
• Communication Skills (Soft Skills)
• Policy Implementation (Hard Skills)
• Strategic Planning (Hard Skills)
• Leadership and Supervision (Soft Skills)
• Project Management (Hard Skills)
• Financial Management (Hard Skills)

Job Summary:

• Direct oversight over scheduling.
• Ensure work schedules are completed 2 weeks in advance for Reservations/Maintenance/Housekeeping/Guest Relations/Owner Relations.
• Create/Distribute the monthly on-call schedule
• Assist in recruiting new employees for open positions.
• Responsibilities include advertising, initial interviewing, reference checks, and offering hiring recommendations to General Manager.
• Conducts no less than 5 random inspections of properties per week for cleanliness and appearance.
• Any improvements necessary are logged via work orders 
• Communicated with the Owner Relations Manager, Maintenance, and Housekeeping staff.
• Assist the GM in planning, developing, and implementing new policies and goals.
• Meets weekly with Reservations Manager/staff to review Pulse Reports
• Analyze weekly reservation call results. 
• Work with the leadership team to develop effective strategies
• Handle times/Speed to Answer stats/Staff conversation results.

Skills on Resume: 

• Organizational Skills (Soft Skills)
• Recruitment and Hiring (Hard Skills)
• Attention to Detail (Soft Skills)
• Communication Skills (Soft Skills)
• Analytical Skills (Hard Skills)
• Leadership Skills (Soft Skills)
• Problem-Solving Skills (Soft Skills)
• Team Collaboration (Soft Skills)

Job Summary:

• Oversee and run daily operations
• Ensure the highest quality of brand standards and guest service
• Train, manage, and develop FOH and BOH teams
• Act as the right hand to GM at the location
• Make key decisions oversee execution and remove obstacles to success.
• Monitor daily all chats in Teams to ensure effective and efficient communication.
• Support team with escalated guest and homeowner concerns by responding to emails, calls and tickets
• Assist in facilitating and attending weekly departmental meetings for all departments
• Oversight over the monthly statement review process.
• Perform random audits of properties in TRACK. 
• Ensure accuracy of role amenities.
• Partner and assist the Business Development Representative when new units join the portfolio
• Approve Owner Credit requests monthly.
• Weekly home departure tracking/monitoring

Skills on Resume: 

• Leadership and Management Skills (Hard Skills)
• Quality Management (Hard Skills)
• Decision Making and Problem Solving (Hard Skills)
• Communication Skills (Soft Skills)
• Meeting Facilitation (Soft Skills)
• Financial Oversight (Hard Skills)
• Property Inspection and Quality Assurance (Hard Skills)
• Business Development Support (Soft Skills)

Job Summary:

• Assist in establishing and implementing current and long-term objectives, plans and policies, and budgets.
• Build and maintain healthy relationships with license partners and maintain brand compliance.
• Build and maintain positive customer and client relations by providing efficient, quality services and products.
• Supervise and coordinate the activities of the management team and oversee the supervision of associates.
• Train associates on the company policies and procedures and ensure quality performance.
• Oversee the recommendation and establishment of prices and portions for products and services within the approved profit plan.
• Verify and prepare reports and provide and administer an effective system for cash, inventory, and payroll.
• Maintain proper implementation of sanitation procedures, conduct inspections, and ensure proper repair and maintenance of all equipment, buildings, and operations.
• Ensure compliance with federal, state, and local regulations regarding liquor, sanitation, payroll, employment, and EEO.
• Payroll-approve direct reports, oversee approval for coast employees
• Attend relevant city/county meetings

Skills on Resume: 

• Leadership and Strategic Planning (Soft Skills)
• Relationship Building and Brand Management (Soft Skills)
• Customer Service Excellence (Soft Skills)
• Team Management and Supervision (Soft Skills)
• Training and Development (Soft Skills)
• Financial Management (Hard Skills)
• Operations Management (Hard Skills)
• Regulatory Compliance (Hard Skills)

Job Summary:

• Marketing/project management/social media/e-commerce
• Supporting the Chief Exec with the administration of grant applications
• Help to develop and establish specific business initiatives in order to support growth and sustainability, including financial projections
• Collaborate with the Volunteer and Events Coordinator to identify and maximize event income
• Help develop and implement a range of ongoing fundraising initiatives in order to generate income
• Online social networks, corporate partnerships, general donations, legacies, and community fundraising activities.
• Work within an agreed budget and maintain appropriate financial records
• Scheduling and liaising with Manufacturing
• Implementing advertising and social media activities.
• Assisting with day-to-day customer interactions.
• Identifying new and complementary products to enhance the range.
• Identifying resellers and complimentary sales channels to expand reach to the market.
• Recruit and add additional members to the growing team.

Skills on Resume: 

• Marketing Skills (Hard Skills)
• Project Management (Hard Skills)
• Social Media Management (Hard Skills)
• E-commerce Knowledge (Hard Skills)
• Financial Projection and Budget Management (Hard Skills)
• Fundraising Experience (Hard Skills)
• Communication and Coordination (Soft Skills)
• Business Development (Hard Skills)

Job Summary:

• Assist the General Manager in hiring and managing a local team 
• Drive workplace and cultural norms that align with company values.
• Enhance customer experience
• Build and implement processes that inspire trust, 
• Increase efficiency and increase the volume of homes on the marketplace. 
• Represent market and team members. 
• Create market-specific policies and procedures that will enable faster Sundae expansion. 
• Monitor all performance metrics on a daily, weekly, and monthly basis. 
• Dig into the data to understand emerging trends and implement scalable solutions. 
• Collaborate with peers in other markets to share learnings and promote change to improve performance
• Manage the teams acquiring, renovating, and reselling homes

Skills on Resume: 

• Leadership and Team Management (Soft Skills)
• Cultural Alignment and Values Integration (Soft Skills)
• Customer Experience Enhancement (Hard Skills)
• Process Improvement and Trust Building (Hard Skills)
• Efficiency Enhancement and Scaling (Hard Skills)
• Market Representation and Advocacy (Soft Skills)
• Policy and Procedure Development (Hard Skills)
• Performance Monitoring and Data Analysis (Hard Skills)