• Ensure the cleanliness of guest rooms, colleague service areas, and corridors to hotel standards
• Make beds, change sheets, and towels
• Clean the washroom facilities
• Vacuum floors, draperies, and upholstered furniture
• Dust furniture, fixtures, and surfaces
• Stock guest room amenities
• Remove and sort linen, garbage, and recycling
• Assist guests with concerns and requests on time
• Take the initiative to add a personalized experience for the guest
• Take ownership of guests’ privacy and belongings while ensuring exceptional service

Skills: Room Cleaning, Bed Making, Washroom Sanitization, Floor and Furniture Vacuuming, Dusting and Surface Care, Amenity Restocking, Linen and Waste Management, Guest Service and Assistance

• Performs routine duties in cleaning and servicing guest rooms and public areas
• Notifies management of any damage to guest rooms and ensures rooms are made ready for occupancy
• Collects guest items from the room after checkout and reports to the Lost and Found
• Assists in the room inspection of the cleaned guest room
• Submits maintenance requests for repairs and work, and safety hazards
• Follows the company's Health, Safety, and Security procedures
• Welcomes and acknowledges guests, and anticipates and addresses guests' needs
• Provides excellent customer service as per the standards of the Hotel

Skills: Room Cleaning, Public Area Maintenance, Damage Reporting, Lost and Found Handling, Room Inspection, Maintenance Request Submission, Health and Safety Compliance, Guest Service Excellence

• Clean and sanitize guest rooms/suites, casino, public areas, offices front and back of the house
• Comply with El San Juan Hotel and Health Department standards.
• Deliver and replenish guest linen, guest amenities, and glassware.
• Check the housekeeping cart for supplies and stock.
• Report maintenance deficiencies to maintain rooms in compliance with hotel standards.
• Document and report the room status.
• Provide turn-down service to assigned rooms.
• Operate floor machines.

Skills: Room Sanitization, Standards Compliance, Linen Delivery, Cart Management, Maintenance Reporting, Status Documentation, Turn-Down Service, Floor Operation

• Responsible for the overall cleanliness of assigned suites.
• Report maintenance deficiencies to maintain suites in compliance with standards.
• Clean suites, including making beds, cleaning bathrooms, dusting, vacuuming, and washing windows/tracks.
• Report rooms as clean and available.
• Report maintenance deficiencies to maintain the room in compliance with hotel standards
• Strip dirty linens/towels and remove used amenities from the suite
• Check the maid cart for supplies, and stock on demand
• Greet guests immediately with a friendly/sincere acknowledgment
• Replenish linen and guest amenities
• Respond to special requests by guests (such as providing extra amenities or service time requests).
• Provide customer service to guests, including information about hotel services, activities, and local attractions

Skills: Suite Cleaning, Maintenance Reporting, Bed Making, Room Status Updates, Linen Removal, Cart Stocking, Guest Greeting, Amenity Replenishment

• Ensure the security of guest rooms and their contents.
• Clean assigned number of guest rooms according to company and departmental standards
• Change all bed linens
• Collect used bath linens and replenish with fresh linens
• Dust hard surfaces and vacuum carpeted areas
• Clean bathroom sink, counters, tub and/or shower, toilet, etc.
• Replenish room amenities such as tissues, soaps, etc.
• Stock supply cart with supplies necessary for cleaning guest rooms.
• Update room status and complete requisite departmental paperwork.
• Notify the housekeeping office of any repairs needed in guest rooms.
• Handle guest requests quickly and efficiently.

Skills: Room Security, Room Cleaning, Linen Changing, Surface Dusting, Bathroom Cleaning, Amenity Replenishment, Cart Stocking, Guest Request Handling

• Consistently provide a warm welcome and exceptional experiences to guests promptly and courteously within the framework of the hotel and departmental guidelines.
• Prepare rooms for guest arrival and respond to special guest requests (i.e., allergies, extra supplies/amenities).
• Strictly adhere to and promote PureClean guidelines
• Make and change beds/sheets and clean washrooms
• Clean, sanitize, and disinfect guest rooms and washrooms
• Take responsibility for vacuuming, dusting, and polishing.
• Report lost and found articles, unusual circumstances, or special room concerns (i.e., smoking in the room).
• Seasonal and deep cleaning of guest rooms.
• Maintain linen rooms, housekeeping closets, and stocking carts.
• Provide information to guests about hotel services and facilities.
• Cooperate and assist co-workers and consistently practice guest and associate privacy and security.

Skills: Guest Welcome, Room Preparation, Guideline Adherence, Bed Making, Room Sanitization, Surface Cleaning, Lost and Found Reporting, Linen Room Maintenance

• Ensure the cleanliness of guests, deep clean rooms daily, and ensure all linen is changed daily.
• Remove all linen and trash from the room.
• Clean bathrooms and disinfect.
• Replace all used amenities after every guest's departure.
• Prepare bed and with linen, ensure linen is free of stains and or rips.
• Report any defects in a guest room and or throughout the hotel.
• Vacuum every room, and sweep and mop daily.
• Understand the property amenities and assist guests

Skills: Room Cleaning, Deep Cleaning, Linen Changing, Trash Removal, Bathroom Disinfection, Amenity Replacement, Defect Reporting, Guest Assistance

• Prepares bed and bath linens
• Cleans and straightens the room
• Displays and replaces amenities and promotional materials
• Removes and disposes of trash, soiled linen, etc.
• Maintains supplies necessary to clean rooms efficiently
• Utilizes proper cleaning methods to prevent injury
• Keeps the supply cart stocked
• Reports deficiencies in guest rooms and on guest floors to the Housekeeping/Engineering Management team
• Ensures the cleanliness of guest room hallways, elevators, public areas, and service corridors following hotel standards
• Inventories and maintains the cleanliness of the linen closets
• Projects an image of professionalism, friendliness, and willingness to provide personalized service to guests
• Adheres to the hotel’s lost and found policies and procedures

Skills: Linen Preparation, Room Cleaning, Amenity Replacement, Trash Removal, Supply Maintenance, Safe Cleaning Methods, Deficiency Reporting, Guest Service

• Communicate all guest requests to an appropriate supervisor in a timely and professional manner, and communicate all other requests on HotSOS mobile using an iPhone.
• Satisfactorily perform routine housekeeping tasks in guest rooms, including vacuuming, mopping, dusting, and straightening, cleaning and disinfecting bathrooms, replacing linens and towels, and replenishing amenities, according to standards established by the Director of Housekeeping.
• Satisfactorily meet the performance and production standards established by the hotel from time to time, including completing the assigned number of rooms following the quality standards set forth by the department.
• Use the iPhone for job assignments and to update the room status.
• Perform deep cleaning tasks as scheduled and assigned.
• Promptly report any deficiencies and maintenance needs in guest rooms on HotSOS using an iPhone.
• Assist other Room Attendants in the completion of their work.
• Maintain the cleanliness and order of linen closets, and promptly report any discrepancies or problems.

Skills: Guest Request Communication, Housekeeping Tasks, Quality Standards, iPhone Room Updates, Deep Cleaning, Maintenance Reporting, Team Assistance, Linen Closet Maintenance

• Providing exemplary customer service by meeting four service promises - engaging each guest, providing enthusiastic and friendly service, anticipating guest needs, and taking ownership.
• Performing essential duties of the daily housekeeping services in assigned units and common areas to standard, within specified time limits.
• Cleaning guest rooms, including making beds, changing linens, cleaning and sanitizing bathrooms and kitchens, dusting, vacuuming, placing furniture in its original position, and replenishing amenities.
• Cleaning the bathroom inside the guest room, including cleaning and sanitizing (horizontal and vertical) all sinks, faucets, vanities, tubs, showers, walls, and toilets.
• Cleaning the kitchen inside the guest room, including loading/emptying the dishwasher, cleaning and sanitizing (horizontal and vertical) all sinks, taps, dishes, cupboards, fridge, stovetop, oven, and microwave.
• Ensuring that all kitchen inventory is accounted for and replaced/reported.
• Updating and prioritizing rooms to be cleaned.
• Deep cleaning units annually in a team, including assisting with moving furniture, high dusting, and full cleaning of the unit.
• Responsible for stocking and maintaining a clean/organized working environment at all times, including the linen lock-up, housekeeping carts, vacuums, etc.
• Responsible for assisting in the removal of trash, recyclables, and dirty linens as seen fit or directed.
• Handling guests’ complaints and taking action to resolve problems - inform leadership.

Skills: Customer Service, Housekeeping Duties, Room Cleaning, Bathroom Sanitizing, Kitchen Cleaning, Inventory Management, Room Prioritization, Deep Cleaning

• Professional housekeeper or similar position
• Strong knowledge of cleaning techniques and products
• A strong work ethic with exemplary organizational, time management, and communication skills
• Ability to communicate with guests and fellow employees in a friendly and positive manner.
• Ability to lift a moderate weight of 40 lbs.
• Ability to push and/or pull room attendant cart weighing up to 80 lbs.
• Ability to work on feet throughout a regular 8-hour work shift.
• A high level of attention to detail.

Qualifications: BA in Hospitality Management with 2 years of Experience

• Previous experience in housekeeping
• Strong attention to detail
• Strong customer service skills
• Ability and willingness to stand for 8 hours or more at a time
• Ability and willingness to bend, stretch, reach, and push up to 20 lbs.
• Ability to scrub and scour surfaces, extending arms above your head to perform cleaning tasks.
• Must be able to work weekends and holidays
• Must be able to communicate effectively with guests and coworkers
• A great attitude and pride in the work

Qualifications: BS in Environmental Science with 1 year of Experience

• Previous housekeeping work experience
• Must have a warm and caring personality
• Ability to anticipate and focus attention on guest needs
• Professional and welcoming
• Excellent organizational skills and time management
• Fluency in English, both verbal and non-verbal
• Can exert physical effort in lifting and carrying up to 30lbs
• An ability to endure various physical movements throughout the work areas
• An ability to reach 1 to 2 feet
• Can constantly walk and stand throughout the shift, and frequently kneel, push, pull, lift, and bend
• An ability to occasionally ascend or descend ladders, stairs, and ramps

Qualifications: BA in Hotel and Restaurant Management with 2 years of Experience

• Experience in housekeeping or janitorial service
• Ability to work quickly while maintaining close attention to detail
• Must possess the ability to handle multiple tasks at once
• Excellent communication and interpersonal skills
• Ability to effectively communicate with department managers, team members, and guests
• Must possess a strong team spirit and maintain high energy for long periods
• Can perform repetitive hand and arm movements
• Ability to lift, pull, and push up to 70 pounds on an ongoing basis
• Must be able to squat, bend, kneel, and twist on an ongoing basis
• Ability to stand for long periods and occasionally lift up to 50 pounds

Qualifications: BS in Public Health with 1 year of Experience

• Prior experience in a similar environment as an RA
• Ability to satisfactorily communicate in English with guests, co-workers, and management to their understanding.
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness, and work with a minimum of supervision.
• Ability to work cohesively with other departments and co-workers as part of a team.
• Be hardworking and able to do a physically demanding role.
• Ability to follow instructions
• Experience working with Workplace Hazardous Materials Information System (WHMIS)
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Professional appearance and manners

Qualifications: BS in Facilities Management with 2 years of Experience

• Previous professional cleaning or hotel housekeeping experience
• High attention to detail, organizational skills, and excellent observational skills.
• An ability to adhere to safe work practices.
• An ability to understand and communicate in written and spoken English.
• Able-bodied and capable of lifting, carrying, and pushing heavy loads
• A love for a daily routine and staying active
• Friendly and enthusiastic manner, great sense of cooperation and teamwork.
• Must comply with any dress code requirements.
• Must be able to work nights, weekends, and some holidays.

Qualifications: BA in Tourism Studies with 1 year of Experience

• Experience in a similar role within housekeeping
• A passion for customer service
• Passionate and hardworking character
• Adept communicator and enthusiastic persona
• Ability to scrub and scour surfaces, extend arms over head to perform cleaning tasks, and work in confined spaces.
• Must be willing to "pitch in" and help co-workers with their job duties and be a team player.
• Knowledge of chemical cleaning agents and operation of various cleaning equipment with or without reasonable accommodation.
• Ability to push and/or pull equipment weighing up to 100 lbs. with or without reasonable accommodation.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, the public, etc.

Qualifications: BA in Customer Service Management with 3 years of Experience

• Hold certifications such as Bloodborne Pathogen Training.
• Knowledge of and proficiency in all OSHA and local requirements related to all assigned work.
• Ability to learn and use established techniques for the efficient and compliant completion of duties.
• Ability to present oneself in a highly professional manner to others and understand that honesty and ethics are essential.
• Ability to maintain a positive attitude.
• Ability to communicate with co-workers and other departments with professionalism and respect.
• Ability to maintain a professional relationship with all coworkers, vendor representatives, supervisors, managers, customers, and client representatives.
• Ability to provide clear directions and respond accordingly to employees.
• Must have basic phone and computer skills (email, texting, etc.).
• Ability to work well under pressure and work well alone and in a team, with good attention to detail.
• Adequate/reasonable oral and written communication skills.
• Ability to use all relevant electronic and communication devices.
• Ability to reach, bend, stoop, push and/or pull, and frequently lift to 35 pounds and occasionally lift/move 40 pounds.

Qualifications: BS in Occupational Safety and Health with 4 years of Experience

• Working knowledge of cleanliness standards
• Ability to multitask and exceed the expectations of guests
• Ability to communicate effectively verbally and in writing
• Must be a team player with strong interpersonal skills
• Must maintain a professional business appearance, attitude, and performance.
• Must be able to work a variety of shifts, including weekends and holidays.
• An ability to move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
• An ability to stand or walk for an extended period or an entire work shift.
• An ability to do repetitive motions of arms, hands, and back.
• Close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus, with or without corrective lenses.

Qualifications: BS in Home Economics with 1 year of Experience

• Experience working in Housekeeping or a related area
• Knowledge of the function and department processes
• Understand and communicate with guests and colleagues in English
• Basic knowledge of technology use (computers, devices, radios)
• Knowledge of the proper and safe use of applicable custodial equipment.
• Willingness to be open to learning and growing.
• Appropriate maturity of judgment and behavior.
• Must maintain high standards for work areas and appearance.
• Must attend work and show up for scheduled shifts on time with satisfactory regularity in light of Sodexo time and attendance policy and/or client operating hours.
• An ability to work a flexible schedule.

Qualifications: BS in Sanitation Technology with 2 years of Experience