Job Summary: 

• Track rooms cleaned and document lost and found items, damage, and repairs needed
• Change sheets, change and arrange towels, restock toiletries, vacuum, dust, and perform sanitation
• Empty all trash receptacles and replace bags
• Maintain a daily room log and return all equipment to the storage area at the end of the shift
• Maintain professional courtesy to all guests, staff, and personnel
• Maintain excellent communication with the housekeeping team and supervisors
• Answer general questions from guests
• Clean and arrange hotel rooms following the hotel’s standards before guest arrival
• Manage the cleanliness of common spaces such as the hallways, public restrooms, and hotel lobby

Skills on Resume: 

• Room Sanitation (Hard Skills)
• Inventory Tracking (Hard Skills)
• Time Management (Soft Skills)
• Equipment Handling (Hard Skills)
• Guest Service (Soft Skills)
• Team Communication (Soft Skills)
• Problem Solving (Soft Skills)
• Attention Detail (Soft Skills)

Job Summary: 

• Responsible for adhering to PPR standards of cleanliness in all assigned guest rooms.
• Ensure that all beds are made to standard and that all dust ruffles and duvets are spotless.
• Responsible for ensuring that all guest rooms have the appropriate number of towels and amenities as outlined in the PPR policy and procedure
• Ensure that all guest rooms are free of dust and debris
• Ensure that all guest room amenities are professionally and neatly placed
• Responsible for overall cleanliness of all guest room bathrooms, including the reporting of any maintenance issues and grouting issues
• Maintain accurate reporting of guest room status on the room assignment sheet and report all discrepancies to the supervisor
• Maintain a clean and organized Housekeeping Cart and caddy
• Responsible for reporting all lost and found items immediately when found, ensuring all items are marked with all pertinent information.

Skills on Resume: 

• Cleanliness Standards (Hard Skills)
• Bed Preparation (Hard Skills)
• Amenity Stocking (Hard Skills)
• Dust Removal (Hard Skills)
• Amenity Placement (Hard Skills)
• Bathroom Cleaning (Hard Skills)
• Status Reporting (Soft Skills)
• Lost Item Reporting (Soft Skills)

Job Summary: 

• Clean guest rooms, including making beds, cleaning bathrooms, dusting and vacuuming, and arranging guests' belongings in occupied rooms.
• Anticipate and address guests' service needs according to Brand Standards and Forbes Service Standards
• Report and follow up on maintenance deficiencies to maintain the room in compliance with hotel standards
• Change and replenish bed linens, towels, and guest amenities
• Perform deep cleaning tasks
• Responsible for the cleanliness, appearance, organization, and inventory of housekeeping carts and closets assigned to him/her.
• Remove linen, trash, and in-room dining items from rooms/suites
• Respond to special guest requests in a timely, friendly, and efficient manner
• Perform guest turn-down service

Skills on Resume: 

• Room Cleaning (Hard Skills)
• Guest Service (Soft Skills)
• Maintenance Reporting (Soft Skills)
• Linen Replenishment (Hard Skills)
• Deep Cleaning (Hard Skills)
• Cart Organization (Hard Skills)
• Item Removal (Hard Skills)
• Special Requests (Soft Skills)

Job Summary: 

• Cleaning up to 13 units per day, and additional on demand
• Making and changing bedding of all types
• Dusting furniture, vacuuming, and folding towels
• Touching up windows, walls, and baseboards, and cleaning patio/balconies, floors, and furniture
• Cleaning bathrooms daily
• Replacing amenities in the guests’ rooms and folding towels
• Changing the shower liner and curtains on certain days
• Stocking carts and/or baskets with amenities and linen/terry
• Replacing any items utilized by Guests during their stay, such as portable cribs, rollaway beds, coffee makers, ironing boards, or refrigerators
• Cleaning and/or replacing glasses, mugs, coffee makers, and carafes when servicing the rooms
• Delivering clean glasses to each floor at the beginning of the shift and having the dirty glasses brought down to the basement at the end of the shift

Skills on Resume: 

• Unit Cleaning (Hard Skills)
• Bed Making (Hard Skills)
• Dusting Vacuuming (Hard Skills)
• Surface Touch-up (Hard Skills)
• Bathroom Cleaning (Hard Skills)
• Amenity Replacement (Hard Skills)
• Cart Stocking (Hard Skills)
• Item Delivery (Soft Skills)

Job Summary: 

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Comply at all times with Kalahari Resort standards and regulations to encourage safe and efficient hotel operations.
• Thoroughly clean guestrooms according to standards.
• Complete all pre-cleaning duties, including guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
• Report all missing items from the room, such as irons/boards, hair dryers, and coffee makers, to the Housekeeping Manager or Supervisor.
• Report any maintenance repairs immediately to the Housekeeping Manager or Supervisor.
• Handle items for "Lost and Found" according to the standards.
• Attend Daily Promise and department meetings

Skills on Resume: 

• Service Approach (Soft Skills)
• Compliance Standards (Hard Skills)
• Guestroom Cleaning (Hard Skills)
• Cart Preparation (Hard Skills)
• Missing Item Reporting (Soft Skills)
• Maintenance Reporting (Soft Skills)
• Lost Found Handling (Soft Skills)
• Meeting Attendance (Soft Skills)

Job Summary: 

• Responds to guests' and staff's inquiries, requests, and complaints promptly and courteously.
• Ensures all lost property items left in guest rooms are recorded on the worksheet and handed to the Supervisor/Manager at the end of the shift.
• Ensures all maintenance and safety hazards are promptly reported to the Supervisor/Manager to minimize hazard risk.
• Takes personal responsibility for equipment, ensuring it is operated correctly and securely at all times.
• Maintains an up-to-date knowledge of all chemicals and cleaning products, and the correct handling procedures.
• Reports any unusual or suspicious persons/activities happening in the area of security to the manager
• Reports any maintenance issues, including burned-out light bulbs
• Puts stationery in the folder along with pens and places it in the desk drawer
• Checks under bed, drawers, and closet for left behind articles and or trash.
• Cleans sink and fixtures

Skills on Resume: 

• Inquiry Response (Soft Skills)
• Lost Property Recording (Soft Skills)
• Hazard Reporting (Soft Skills)
• Equipment Responsibility (Hard Skills)
• Chemical Knowledge (Hard Skills)
• Security Reporting (Soft Skills)
• Maintenance Reporting (Soft Skills)
• Area Cleaning (Hard Skills)

Job Summary: 

• Clean the guest rooms to the standard
• Perform very physical labor
• Answer guest requests
• Make beds, strip sheets, stock rooms with toiletries, do laundry, vacuum, mop, and perform other cleaning duties
• Restock all terry, soap, glasses, comment cards, coffee and other amenities
• Clean coffee pots and ensure pots are plugged in
• Arrange furniture following the use by guests
• Deliver and retrieve items on loan to guests, e.g., iron and ironing boards
• Ensure security of guest rooms and privacy of guests

Skills on Resume: 

• Room Cleaning (Hard Skills)
• Physical Labour (Hard Skills)
• Guest Requests (Soft Skills)
• Bed Making (Hard Skills)
• Amenity Restocking (Hard Skills)
• Appliance Cleaning (Hard Skills)
• Furniture Arrangement (Hard Skills)
• Item Delivery (Soft Skills)

Job Summary: 

• Clean guest rooms to established resort standards to ensure guest satisfaction and prompt check-in times
• Examine rooms, halls, and lobbies, and report any maintenance concerns to the supervisor
• Ensure the cleaning checklist for every room is complete, and inspect work to meet standards of cleanliness
• Take inventory to ensure adequate supplies.
• Restock carts and storage closets
• Keep utility and storage rooms in clean and orderly condition
• Respond to guest requests for additional supplies or information
• Keep supervisor promptly and fully informed of all problems or unusual matters of significance
• Assist other room attendants in any area of the resort
• Complete section reports and other required paperwork on time

Skills on Resume: 

• Room Cleaning (Hard Skills)
• Maintenance Reporting (Soft Skills)
• Checklist Completion (Hard Skills)
• Inventory Control (Hard Skills)
• Cart Restocking (Hard Skills)
• Storage Organization (Hard Skills)
• Guest Requests (Soft Skills)
• Team Assistance (Soft Skills)

Job Summary: 

• Thoroughly clean guest rooms including making beds, cleaning bathrooms, vacuuming, and dusting
• Restock and replace used items within guest rooms
• Communicate the clean status of each room upon completion
• Remove room service trays and tables from guest rooms
• Stock the supply cart and ensure that it is neat and well-organized at all times
• Check all equipment before and after use to ensure that it is in good working order
• Respond to all hotel guests efficiently and in an appropriately friendly manner.
• Provide basic information on facilities
• Pick up debris and empty trash containers

Skills on Resume: 

• Room Cleaning (Hard Skills)
• Item Restocking (Hard Skills)
• Status Communication (Soft Skills)
• Tray Removal (Hard Skills)
• Cart Organization (Hard Skills)
• Equipment Check (Hard Skills)
• Guest Response (Soft Skills)
• Facility Information (Soft Skills)

Job Summary: 

• Sweep, mop, wash, strip, wax and polish floors
• Be in charge of dusting furniture
• Vacuum carpeting, area rugs, draperies and upholstered furniture
• Make beds and change sheets
• Distribute clean towels and toiletries
• Stock linen closet
• Clean, disinfect, and polish kitchen and bathroom fixtures and appliances
• Disinfect operating rooms and other areas
• Clean and disinfect elevators
• Handle and report lost and found items
• Attend to guests’ requests for extra supplies or other items

Skills on Resume: 

• Floor Care (Hard Skills)
• Furniture Dusting (Hard Skills)
• Vacuuming (Hard Skills)
• Bed Making (Hard Skills)
• Towel Distribution (Hard Skills)
• Linen Stocking (Hard Skills)
• Surface Disinfection (Hard Skills)
• Guest Requests (Soft Skills)

Job Summary: 

• Consistently offer professional, friendly and engaging service
• Clean and turn over the lodge rooms and cottages in keeping with the company's high standards of a luxury property
• Perform other cleaning duties such as public spaces, washrooms, and laundry
• Stock and sort supplies
• Document all maintenance issues
• Vacuum, clean, dust and polish guest rooms
• Make beds, change sheets, remove and replace used towels and toiletries
• Ensure security of guest rooms and privacy of guests
• Perform rotation cleaning duties (e.g., steam clean carpets)

Skills on Resume: 

• Professional Service (Soft Skills)
• Room Cleaning (Hard Skills)
• Public Area Cleaning (Hard Skills)
• Supply Stocking (Hard Skills)
• Maintenance Documentation (Soft Skills)
• Bed Making (Hard Skills)
• Guest Security (Soft Skills)
• Rotation Cleaning (Hard Skills)

Job Summary: 

• Clean rooms and public spaces as outlined in the housekeeping manual and/or as directed by the Housekeeping Manager
• Check all fixtures in the room to ensure proper working order.
• Communicate with the dispatcher on clean rooms or room status changes and report maintenance defects in rooms.
• Maintain an awareness of all safety procedures and guidelines as they relate to guests and associates.
• Understand cleaning products, their proper uses and necessary personal protective equipment to perform the tasks with safety awareness in mind.
• Provide professional, friendly service to all guests.
• Wash windows, walls and ceilings
• Clean changing rooms and showers
• Address customers’ complaints or concerns
• Push, pull and stock housekeeping carts

Skills on Resume: 

• Room Cleaning (Hard Skills)
• Fixture Check (Hard Skills)
• Status Communication (Soft Skills)
• Safety Awareness (Soft Skills)
• Product Knowledge (Hard Skills)
• Guest Service (Soft Skills)
• Surface Washing (Hard Skills)
• Complaint Handling (Soft Skills)

Job Summary: 

• Thoroughly clean guest rooms, including making beds, cleaning bathrooms, vacuuming, and dusting.
• Uphold Omni Safe and Clean processes.
• Restock and replace used items within guest rooms.
• Communicate the clean status of each room upon completion.
• Remove room service trays and tables from guest rooms.
• Stock the supply cart and ensure that it is neat and well-organized at all times.
• Check all equipment prior to and after use to ensure that it is in good working order.
• Maintain a professional, neat, and organized appearance according to Omni Boston Seaport standards.
• Respond swiftly and effectively in any emergency or safety situation.
• Ensure a safe working and guest environment to reduce the risk of injury or accident.
• Attend all required department trainings and meetings.

Skills on Resume: 

• Room Cleaning (Hard Skills)
• Safety Processes (Hard Skills)
• Item Restocking (Hard Skills)
• Status Communication (Soft Skills)
• Tray Removal (Hard Skills)
• Cart Organization (Hard Skills)
• Equipment Check (Hard Skills)
• Professional Appearance (Soft Skills)

Job Summary: 

• Ensure all guest rooms are punched into the phone before and after cleaning.
• Maintain guest hallways neat and free of linen at all times.
• Understand the hotel, facilities, and events.
• Ensure all VIP rooms take priority and should be cleaned first
• Ensure the hotel, guests, and associates are maintained in a safe and secure environment.
• Maintain a four-diamond level of service.
• Work with Management on special projects.
• Assist other co-workers

Skills on Resume: 

• Room Status Entry (Hard Skills)
• Hallway Maintenance (Hard Skills)
• Facility Knowledge (Hard Skills)
• VIP Priority (Hard Skills)
• Safety Security (Soft Skills)
• Service Excellence (Soft Skills)
• Project Assistance (Soft Skills)
• Team Support (Soft Skills)

Job Summary: 

• Responsible for deep cleaning and special projects as assigned on a daily and weekly basis
• Responsible for working in any section as assigned by the supervisor
• Ensure that all carpets are spotted and/or reported to the supervisor for cleaning
• Maintain guest room hallways, including vacuuming and dusting
• Handle Public Area and Laundry assignments
• Consistently adhere to the PPCR green program
• Support all Resort Guests and employees in case of any emergency
• Consistently greet all guests and address each by name
• Participate in the AM pre-shift meeting each day before the scheduled shift
• Responsible for the overall condition of guest rooms and guest hallways, always taking great care not to damage corners with carts, and reporting all maintenance issues when seen.
• Support the supervisor and manager in the completion of all checklists and special projects
• Assist in the training process

Skills on Resume: 

• Deep Cleaning (Hard Skills)
• Section Flexibility (Soft Skills)
• Carpet Spotting (Hard Skills)
• Hallway Maintenance (Hard Skills)
• Public Area Cleaning (Hard Skills)
• Green Program Adherence (Hard Skills)
• Emergency Support (Soft Skills)
• Guest Greeting (Soft Skills)

Job Summary: 

• Clean guest rooms, including making beds, cleaning bathrooms, vacuuming, and dusting
• Restock and replace used items within guest rooms
• Communicate the clean status of each room upon completion
• Remove room service trays and tables from guest rooms
• Stock the supply cart and ensure that it is neat and well-organized at all times
• Check all equipment before and after use to ensure that it is in good working order
• Respond to all hotel guests efficiently and in an appropriately friendly manner
• Assist other housekeeping employees in maintaining clean and organized working and public areas.

Skills on Resume: 

• Room Cleaning (Hard Skills)
• Item Restocking (Hard Skills)
• Status Communication (Soft Skills)
• Tray Removal (Hard Skills)
• Cart Organization (Hard Skills)
• Equipment Check (Hard Skills)
• Guest Response (Soft Skills)
• Team Assistance (Soft Skills)

Job Summary: 

• Ensures Hotel guests find a "like new" space for a safe, clean, sanitary, healthy, and comfortable guestroom experience.
• Remove linens from beds and replace them with fresh linens, which may require lifting mattress corners weighing a maximum of 40 lbs.
• Clean and sanitize bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms overhead, bending, and stooping.
• Dust all furniture, pictures, drawers, window ledges, and shelves thoroughly.
• Push and pull the vacuum throughout the entire room - remove the trash.
• Replenish amenities and supplies in a guest room.
• Open and inspect the interior of the refrigerator and microwave for cleanliness.
• Inspect each room's appearance for proper cleanliness and set up before exiting.

Skills on Resume: 

• Guestroom Sanitation (Hard Skills)
• Linen Replacement (Hard Skills)
• Bathroom Cleaning (Hard Skills)
• Furniture Dusting (Hard Skills)
• Vacuuming Trash Removal (Hard Skills)
• Amenity Replenishment (Hard Skills)
• Appliance Inspection (Hard Skills)
• Room Inspection (Hard Skills)