Job Summary: 

• Providing a high-level support function to the Hospitality Manager with particular emphasis on kitchen and bar management, ideally with some working knowledge and experience as a Chef
• Supporting the Hospitality Manager and overseeing and supervising the operation of the kitchen and bar areas at both sites
• Manage all business aspects in the absence of the Hospitality Manager
• Setting and enforcement of bar and kitchen quality and safety controls and establishing clear and concise controls to minimise food waste
• Carry out food and bar safety risk assessments
• Implement and review regularly the food safety management system and effective controls at identified critical points and throughout the food handling process
• Working closely with the Hospitality Manager to support with this process
• Ensuring that all staff members are adequately trained and supported to perform their duties to the standard
• Ensure that each member of staff is fully aware of their responsibilities under food hygiene and health and safety legislation
• Maintain a fun, safe atmosphere for customers and participants at all times
• Ensure that the building is suitably secured and locked, and alarms are set when managing evening or weekend functions and events

Skills on Resume: 

• Kitchen Management (Hard Skills)
• Bar Supervision (Hard Skills)
• Risk Assessment (Hard Skills)
• Food Safety (Hard Skills)
• Team Training (Soft Skills)
• Staff Supervision (Soft Skills)
• Health Compliance (Hard Skills)
• Event Security (Soft Skills)

Job Summary: 

• Respond to guest requests and complaints in a prompt and professional manner
• Make appropriate service recovery gestures according to established guidelines to ensure total guest satisfaction
• Care for guests through a hospitable presence on the floor and through coaching of the management and dining room staff
• Support staff through appropriate management and supervision to include scheduling, assigning, and directing work
• Appraise performance, rewarding and counseling employees
• Address employee concerns and resolve issues
• Maintain a staffing guide for all FOH positions
• Involved in the recruitment and new hire process to include interviewing, recruiting, and training new employees
• Aid in coaching and managing the front door team to ensure smooth service at all points in the dining experience
• Create staff training manuals and adhere to all Crafted Hospitality policies
• Identify and recognize regular patrons to develop repeat business
• Manage various operational permits
• Ensure Department of Health compliance
• Monitor and maintain procedures to ensure the security and proper storage of event inventory and equipment
• Replenish supplies, inventory, uniforms, etc., promptly and minimize the misuse and breakage of china, glassware, linen, and supplies
• Exhibit willingness to assist event staff with their job functions during peak periods

Skills on Resume: 

• Guest Relations (Soft Skills)
• Service Recovery (Soft Skills)
• Team Coaching (Soft Skills)
• Staff Supervision (Soft Skills)
• Performance Appraisal (Soft Skills)
• Employee Recruitment (Hard Skills)
• Health Compliance (Hard Skills)
• Inventory Control (Hard Skills)

Job Summary: 

• Supervise the team in providing best-in-class service
• Coach and develop the team and drive Associate engagement
• Uphold operating standards and drive Guest safety and satisfaction
• Ensure all Guest areas are staffed and functioning efficiently
• Manage the operational duties of their department
• Leverage business metrics and trends to drive performance and to maximize profit and revenue
• Manage the day operations of the club
• Run and take part in promotional campaigns and events
• Motivate and manage a team of bar and cleaning staff
• Manage and coordinate all functions, bookings, catering, and entertainment

Skills on Resume: 

• Team Supervision (Soft Skills)
• Staff Coaching (Soft Skills)
• Guest Satisfaction (Soft Skills)
• Operations Management (Hard Skills)
• Performance Metrics (Hard Skills)
• Club Operations (Hard Skills)
• Event Coordination (Hard Skills)
• Team Motivation (Soft Skills)

Job Summary: 

• Serve as a point-of-contact for personnel for ticketing-related matters, concessions, and events to promote and foster positive and collaborative relationships
• Manage the collection, creation, and distribution of ticket reports
• Regularly review data and reporting to identify insights and best practices to support maximizing fan development and ticket sales
• Analyze the impact of ticket sales, products and promotions across teams to identify and recommend best practices and opportunities
• Research markets and capture intelligence to assess the current state of the ticketing business
• Assist in developing customized ticketing and promotional strategies
• Help manage League-wide ticketing calls designed to share best practices and insights across teams and the League
• Develop relationships with other sports properties, leagues, and vendors to identify and share best practices in marketing and ticketing
• Analyze media spend, promotional strategies and tactics to develop data-supported insights, benchmarking, and toolkits
• Build relationships and collaborate with internal stakeholders across departments
• Support in the creation of executive-level reports
• Develop systems of organizing information
• Support internal tour projects and daily requests
• Assist in the management of the relationship with Ticketing Partner

Skills on Resume: 

• Stakeholder Relations (Soft Skills)
• Data Analysis (Hard Skills)
• Market Research (Hard Skills)
• Promotional Strategy (Hard Skills)
• Reporting Support (Hard Skills)
• Cross-Team Collaboration (Soft Skills)
• Information Management (Hard Skills)
• Vendor Coordination (Soft Skills)

Job Summary: 

• Lead by example by demonstrating Puttshack Core Values
• Develop their team through coaching and purposeful feedback
• Drive Associate engagement and entrepreneurial spirit
• Promote safe operational standards for both Guest and Associate safety
• Leverage business metrics and trends to drive performance and to maximize profit
• Maintain food and labor costs to the budgeted plan
• Effectively leading and supervising the site team with the ability to motivate and lead
• Managing the site service charge budget, with a focus on achieving value for money
• Building relationships with all relevant local stakeholders and suppliers
• Managing the student letting cycle, including site show arounds, check-ins/outs and rent collections
• Providing the best possible service to all customers, including students, staff, Resident Student Wardens, and visitors

Skills on Resume: 

• Team Leadership (Soft Skills)
• Staff Coaching (Soft Skills)
• Safety Promotion (Soft Skills)
• Performance Metrics (Hard Skills)
• Cost Management (Hard Skills)
• Site Supervision (Hard Skills)
• Stakeholder Engagement (Soft Skills)
• Customer Service (Soft Skills)

Job Summary: 

• Ensure that employees receive a positive and consistent onsite experience 
• Focus on the following internal initiatives: health and wellness, event management and other programs designed to reduce an employee’s work/life friction
• Oversee the expansion of Hospitality service offerings, taking ownership of strategy and leading all marketing and communications initiatives
• Leveraging various channels to capture employees’ attention
• Build relationships with key internal clients to promote messaging and increase and sustain employee engagement
• Work closely with outside vendors and internal departments to facilitate programs and services
• Compile analytics on the utilization of amenity programs and other hospitality offerings
• Use data and partner feedback to identify opportunities
• Implement an internal CRM platform, tracking client communication, preferences, and program utilization
• Champion the culture and deliver a consistent, outstanding customer service experience
• Develop strong relationships through professional and polished client communications

Skills on Resume: 

• Employee Experience (Soft Skills)
• Wellness Programs (Hard Skills)
• Service Expansion (Hard Skills)
• Internal Marketing (Hard Skills)
• Client Engagement (Soft Skills)
• Vendor Coordination (Soft Skills)
• Data Utilization (Hard Skills)
• CRM Management (Hard Skills)

Job Summary: 

• Support the hospitality team by creating a positive environment, driving sales and potentially exceeding profitability targets
• Deliver a professional and respectful service
• Work with the management team to deliver front-of-house and back-of-house venue activities
• Support the Club and team in maximising restaurant and bar revenue and profitability without diminishing the customer experience
• Maintain the position of Designated Premises Supervisor and act by the licensing provisions
• Control operational costs (including staffing) by pre-determined budgets in conjunction with the General Manager
• Identify measures to cut waste and operate more efficiently
• Make recommendations concerning products and pricing, researching new vendors
• Monitor the beverage inventory to ensure the bar area is fully stocked
• Recruit staff by business requirements in conjunction with the General Manager
• Undertake staff training to maintain a consistent high level of customer service
• Appraise staff performance and provide feedback to improve productivity
• Ensure compliance with health, safety and sanitation regulations
• Manage the venue’s image and suggest ways to improve it
• Respond efficiently and accurately to customer complaints
• Continuously making improvements to enhance customer satisfaction
• Identify employees with potential for development and promotions within the operation
• Ensure the correct development and training opportunities are provided

Skills on Resume: 

• Sales Support (Hard Skills)
• Customer Service (Soft Skills)
• Venue Operations (Hard Skills)
• Cost Control (Hard Skills)
• Vendor Research (Hard Skills)
• Staff Recruitment (Hard Skills)
• Performance Appraisal (Soft Skills)
• Regulatory Compliance (Hard Skills)

Job Summary: 

• Support Hospitality services effectively, using business efficiency tools, organisational skills, and resources to deliver on time, to the standard and with a guest focus at all time
• Lead a team of Hospitality supervisors at the Location, to deliver quality Food and Service across the entire operation
• Ensure that all aspects under charge deliver on budgetary requirements
• Ensure all legal requirements are met and records are up to date for audit purposes
• Ensure the highest level of cleaning is maintained across the College to ensure a safe and healthy environment and that reflects the status of the College
• Ensure the College has the necessary supplies and equipment to protect staff and community in the event of a pandemic
• Ensure the provision of a reliable and outstanding catering service that is reflective of the catered event
• Ensure a high level of client service to internal clients (College staff and students) in the provision of housekeeping supplies
• Ensure efficient operations and expenditure within the approved budget
• Contribute to College leadership teams and provide strong leadership of the team

Skills on Resume: 

• Operational Efficiency (Hard Skills)
• Team Leadership (Soft Skills)
• Budget Management (Hard Skills)
• Audit Compliance (Hard Skills)
• Facility Cleanliness (Hard Skills)
• Emergency Preparedness (Hard Skills)
• Catering Services (Hard Skills)
• Client Support (Soft Skills)

Job Summary: 

• Plan, organize, and manage the daily operations of the hospitality staff to ensure efficiency
• Supervise staff members and communicate the importance of customer satisfaction
• Check the quantity and quality of supplies and equipment daily, such as guest amenities
• Maintain a high standard of customer service according to company operating procedures
• Attend to any complaints logged by guests in a professional and timely manner
• Perform monthly evaluations of staff members according to performance and participation
• Prepare the monthly budget of the hospitality division and create reports for senior management review
• Work with the human resources department to recruit and train new staff

Skills on Resume: 

• Daily Operations (Hard Skills)
• Staff Supervision (Soft Skills)
• Supply Management (Hard Skills)
• Customer Service (Soft Skills)
• Complaint Resolution (Soft Skills)
• Performance Evaluation (Hard Skills)
• Budget Preparation (Hard Skills)
• Staff Recruitment (Hard Skills)

Job Summary: 

• Maintain accurate records with support from the executive assistant community including names and contact information of all executive and non-executive board members
• Be the main point of contact for all queries and requests related to the board meetings, with a focus on the planning and service delivery elements
• Book meeting rooms for each event including time for preparation and dress-down periods
• Manage the guest experience at the point of access and exit for all attendees for the duration of each event
• Ensure the optimum environment during each event with care and attention paid to light levels, ambient temperatures, cleanliness, furniture, fixtures and equipment
• Liaise with IT and telephony to ensure all data management/presentation systems and equipment are fully operational during presentation periods
• Oversee restaurant bookings when requested by the EA team or after direct guest and visitor requests
• Ensure management of diary requirements and seek information on allergies from event hosts
• Support staff to be presentable and easily identified

Skills on Resume: 

• Record Management (Hard Skills)
• Meeting Coordination (Hard Skills)
• Room Booking (Hard Skills)
• Guest Experience (Soft Skills)
• Event Environment (Hard Skills)
• Tech Coordination (Hard Skills)
• Reservation Support (Hard Skills)
• Staff Presentation (Soft Skills)

Job Summary: 

• Coordinating with the procurement team to provide input on proposals and contracts
• Supporting the campaigns for requiring partnerships
• Maintaining and creating partnerships amongst business partners to develop strategies to increase revenue for their companies
• Building the brand through marketing and events
• Conducting daily and weekly meetings with marketing for guest conversion rates
• Identifying opportunities to grow the business
• Maintaining and monitoring operational and overhead costs to maintain maximum revenue for the organisation
• Ensuring the premises are in operational condition as per timelines to receive and serve the guests
• Inspecting the different departments with their respective Manager for high standards of cleanliness, service readiness, ambience, hospitality culture and staff grooming
• Analysing the effectiveness of current reporting processes to identify any trouble areas or bottlenecks
• Providing technical expertise in resolving them
• Research on relevant markets to highlight economic factors and marketing conditions
• Reporting trends to the immediate senior through analysis of asset performance data using standard analytical and statistical techniques

Skills on Resume: 

• Procurement Input (Hard Skills)
• Partnership Support (Soft Skills)
• Revenue Strategy (Hard Skills)
• Brand Marketing (Hard Skills)
• Business Growth (Hard Skills)
• Cost Monitoring (Hard Skills)
• Facility Readiness (Hard Skills)
• Data Reporting (Hard Skills)

Job Summary: 

• Work closely with the head chef to design and deliver exceptional experiences for a range of events
• Liaise with the regional sales team and on-site delivery team to ensure effective communication about event set up and delivery
• Promote a safety-first culture within venues and take personal responsibility for food hygiene and HACCP procedures
• Personally manage the setup, delivery and close down of functions and events
• Drive the consistency of team members and through retention and engagement
• Work with the staffing team to ensure suitable distribution of labour skills
• Directly supervises service associates providing meal service to guests
• Responsible for setting up and service for all internal and external catering
• Hires, orients, trains, evaluates and supports the growth of dining service associates
• Conducts and participates in departmental as well as community meetings and committees

Skills on Resume: 

• Event Coordination (Hard Skills)
• Team Communication (Soft Skills)
• Food Safety (Hard Skills)
• Function Management (Hard Skills)
• Staff Retention (Soft Skills)
• Labor Planning (Hard Skills)
• Service Supervision (Soft Skills)
• Staff Training (Hard Skills)

Job Summary: 

• Provide leadership for the successful day-to-day operation of the region
• Optimize and align operations by managing and executing to client expectations
• Deliver on all financial and operational performance metrics
• Organize ongoing training and development for the team in support of skills development and professional growth
• Visit clients in respective territories to ensure adherence to service standards
• Effectively partner with Human Resources on staffing needs and the interviewing and hiring process
• Perform regular audits of the customer service database and address all issues
• Document team performance and address any issues through corrective action by policy
• Train and oversee operations to include recruitment, turnover, contract initiation and performance standards, budgeting compliance, contracts, and equipment
• Compile monthly reports for budget, inventory, employee status and service complaints
• Monitor company vehicle conditions, including fuel and maintenance schedules
• Analyze, evaluate performance reports
• Attend client meetings, trade shows and PR events

Skills on Resume: 

• Operational Leadership (Soft Skills)
• Performance Metrics (Hard Skills)
• Team Development (Soft Skills)
• Client Relations (Soft Skills)
• Staffing Management (Hard Skills)
• Audit Compliance (Hard Skills)
• Contract Oversight (Hard Skills)
• Report Analysis (Hard Skills)

Job Summary: 

• Act as the primary interface between a set of USG leadership and contractor support staff to integrate client requirements into daily operations and SOPs
• Establish effective lines and means of communication between the client and support staff to meet diverse support requirements
• Direct and lead a Housekeeping manager, a Janitorial supervisor, a Production Chef, and a Food Service Accounting Manager in performing and developing processes
• Effectively establish SOPs and daily operational requirements to enhance support services that integrate across multiple departments and multiple levels
• Provide administrative support to USG clients regarding equipment, supplies, and resources
• Utilize access to multiple USG systems for effective planning of housing, billeting, and food service requirements
• Consolidate and process relevant information for visitor access, identification, room key, etc., to provide seamless access to appropriate facilities
• Display an understanding of the restrictions and difficulties in operating in a demanding and limited-access environment
• Coordinate food service requirements and associated meal card/payment methods with the Food Service supervisor staff
• Effectively utilize staff from across multiple departments to support an overarching support mission
• Act as primary consolidation point for all data metrics, as well as create and implement changes in reporting methods, frequencies, or included data
• Act as primary POC for external and internal visiting customers to stay abreast of changing support requirements
• Foster and develop a proactive leadership and staff to be flexible in meeting changing priorities
• Understand the basics of food and menu development, production, and associated costs
• Ensure proper inventory and ordering schedules are met
• Understand basic housekeeping principles and requirements, as well as associated costs
• Look for and implement opportunities for increases in efficiencies of resource management, to include physical goods and labor utilization
• Understand and ensure that all chemical and cleaning products have appropriate SDS documentation
• Understand and utilize the Manager to capture costs and expenditures
• De-conflict any customer/visitor issues across all departments, to include food, room maintenance or service problems, key issues, badging, etc
• Resolve intra- and interdepartmental conflicts to eliminate any impact on visitor and client personnel

Skills on Resume: 

• Client Integration (Soft Skills)
• Cross-Department Leadership (Hard Skills)
• SOP Development (Hard Skills)
• Administrative Support (Hard Skills)
• Housing Coordination (Hard Skills)
• Data Consolidation (Hard Skills)
• Conflict Resolution (Soft Skills)
• Resource Efficiency (Hard Skills)

Job Summary: 

• Conducts training and coaching sessions for Outfitters throughout the hospitality campus
• Supervises daily activities of Club Outfitters
• Provide job performance counseling, scheduling and managing payroll budget
• Assign work, checking for accuracy/compliance with policies and procedures
• Ensure Outfitters are proactively providing Superior Customer Service, and analyzing/resolving work problems
• Foster and drive a positive culture with all hospitality leadership around club
• Act as primary communication liaison between corporate and hospitality teams
• Serve as a project lead for hospitality acquisition, activation, retention, marketing strategies or events
• Participate in other project teams and serve as a subject matter expert on behalf of club hospitality with the ability to make decisions on behalf of the business
• Reports and updates on hospitality management performance
• Attends leadership meetings and provides insight and solutions to drive results and experience
• Provide superior customer service to customers to ensure accurate and efficient outcomes
• Understanding of products and ability to promote the benefits of club Membership to customers during the hospitality experience
• Lead by example to ensure account goals and objectives are being met
• Lead and execute strategies to ensure that all club hospitality operations are sustainable and can support ongoing growth and changes
• Identify gaps, develop processes and procedures, and lead cross-functional projects to increase effectiveness, efficiency, performance and compliance execution
• Conduct interviews and hire Outfitters for the club Booth
• Screening the right people to ensure that they have good support from the employee to acquire more memberships and increase profits

Skills on Resume: 

• Staff Training (Hard Skills)
• Team Supervision (Soft Skills)
• Customer Service (Soft Skills)
• Project Leadership (Hard Skills)
• Cross-Team Communication (Soft Skills)
• Performance Reporting (Hard Skills)
• Membership Promotion (Soft Skills)
• Process Improvement (Hard Skills)