HOSPITALITY MANAGER SKILLS, EXPERIENCES, AND JOB REQUIREMENTS
Published: July 3, 2025 - The Hospitality Manager oversees reception, office administration, and event coordination with a focus on efficiency, discretion, and service excellence. This role requires strong organizational skills, proficiency in Microsoft Office and Google Workspace, and the ability to manage budgets, schedules, and large-scale banquets. The manager also demands close collaboration with chefs and leadership, along with extensive knowledge of catering logistics and hospitality industry best practices.
Essential Hard and Soft Skills for a Hospitality Manager Resume
- Kitchen Management
- Food Safety
- Operations Management
- Data Analysis
- Budget Management
- Inventory Control
- Staff Recruitment
- Event Coordination
- Reporting Support
- Process Improvement
- Customer Service
- Team Leadership
- Staff Coaching
- Conflict Resolution
- Team Supervision
- Performance Appraisal
- Client Relations
- Cross-Team Communication
- Guest Satisfaction
- Stakeholder Engagement
Summary of Hospitality Manager Knowledge and Qualifications on Resume
1. BS in Hotel Administration with 3 years of Experience
- Knowledge of working in a management role within the soft FM service industry
- Proven experience in hospitality and events
- Leadership skills and knowledge
- Good Communication skills - both written and verbal
- Strong interpersonal, administrative, and organisational skills
- Excellent people management and communication skills
- Proven experience in managing successful teams
- Be able to create bespoke Hospitality offers
- Excellent organisational skills
2. BA in Business Administration with 6 years of Experience
- Proven operational experience and track record within a similar environment
- Strong service orientation and customer focus
- Excellent verbal and written communication skills
- Professional attitude and gravitas with internal and external clients, guests and staff
- Self-motivated and flexible with a positive attitude
- Must have a Certificate IV or above in food services, hospitality management or a similar discipline in leadership positions
- Previous experience in Residential Aged Care or knowledge of the industry
- High-level interpersonal and communication skills (written and verbal)
- Sound knowledge of the principles of catering, food safety and cleaning and laundry processes, with a focus on Residential Aged Care
- Demonstrated understanding of Work Health and Safety, quality improvement and Hazard analysis and Critical Control Points (HACCP)
- Demonstrated experience in budget development and financial control
- Working experience in Quality and Compliance auditing
- Must have a Food Safety Supervisor certificate
3. BA in Resort and Lodging Management with 3 years of Experience
- Experience in large volume hospitality management
- Proven client relationship management
- Strong organisational and time management skills
- Ability to lead, motivate and develop a dynamic hospitality team
- Experience working within financial budgets and targets
- Excellent communication and presentation skills
- Able to create excellent client experiences
- Must have positive interactions with all clients
- Proven leadership credentials including the ability to support and engage teams, drive positive change and lead from the front
- Highly flexible, deal easily with an ever-changing scope of work and cope well under significant pressure
- Proven experience across a diverse range of operations and never lose cool
- Passion for service delivery
4. BS in Travel Industry Management with 2 years of Experience
- Working experience in a restaurant, golf course, or hotel/ hospitality management
- Experience running a bar with inventory management
- Experience running a high-volume restaurant, golf, or hotel environment
- Strong communication, both verbal and written
- Strong time-management, organization, and follow-through
- Strong decision-making skills
- Self-motivated with high self-awareness and integrity
- Ability to pivot and drive change
5. BS in Culinary Arts with 4 years of Experience
- Ability to lead a team, including differing personalities
- Able to maintain a high level of confidentiality
- Previous working experience in Hospitality
- Ability to manage catering of all sizes and scopes including calculating quantities for each event
- Ability to solve problems practically
- Effective communication skills, including written and verbal communication
- Competency in IT skills such as e-mail and Microsoft Word
- Demonstrate pride in the physical environment of the College
- Must have a qualification from TAFE or a recognised training provider in a relevant area, related experience and/or training
- Previous experience working with the Children's Suitability Card
6. BS in Restaurant and Foodservice Management with 5 years of Experience
- Previous kitchen management experience in a casual dining restaurant
- Able to make decisions
- Able to identify and resolve problems
- Able to guide, direct, and motivate staff
- Able to plan and prioritize tasks
- Able to teach and train staff
- Able to monitor processes, materials, and resources
- Able to operate, repair, and maintain equipment
- Able to perform administrative tasks
- Knowledge of food safety and sanitation practices and regulations
- Able to deal with confidential information and/or issues using discretion and good judgment
- Must have working-level knowledge of the English language, including reading, writing and speaking English
- Leadership experience in the hospitality industry in the healthcare setting
- Must be proficient with Microsoft Office Suite, including Outlook, PowerPoint, Excel and Word
- Ability to use the computer to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.
7. BS in Hospitality Finance with 3 years of Experience
- Working experience as Events and Hospitality Manager
- Excellent client management experiences, confident in building relationships and pitching new ideas to senior stakeholders
- Strong team leadership, team synergy and motivation
- Self-motivation, initiative and high energy
- Ability to create effective relationships, influence and collaborate internally and externally at all organizational levels
- Demonstrates Compass values and recognition principles
- Understands and knows industry trends and direction
- Ability to learn and effectively utilise the Client’s tools
- Strong communicator who can confidently speak with all levels within the business, utilising negotiation and reasoning skills
- Able to communicate and collaborate across many teams about multiple projects taking place simultaneously
8. BA in Human Resource Management with 6 years of Experience
- Previous relevant experience in working in a similar multi-site industry (e.g. late night F&B/ hospitality, hotels, retail and leisure businesses)
- Must have a genuine interest, enthusiasm and desire to learn about the gaming industry
- Passion for creating a culture of outstanding customer service
- Demonstrated ability to engage, motivate and develop staff
- Must be an engaging and inspiring leader, with excellent interpersonal and communication skills
- High levels of commercial awareness
- Must be self-motivated and highly driven to achieve exceptional business results
- Previous experience in Food Safety in kitchen operations with a Chef qualification
- Previous experience in Health Care and managing sites in aged care
- Ability to understand and balance the needs of both the Residents and the Client
- Strong analytical and problem-solving skills
- Strong work ethic and a dedication to the role and residents alike
9. BS in Luxury Hospitality Management with 4 years of Experience
- Able to communicate and understand the predominant language(s) of the restaurant’s operating area
- Strong knowledge about service and food and beverage, generally involving at least three years of experience in full-service, casual dining
- Experience with full-service alcohol serving facilities
- Possesses excellent basic math skills and can operate a POS system
- Have basic computer knowledge in Microsoft Office and the use of email
- Excellent Management experience
- Ability to display a real passion for food and customer service
- Excellent organisational skills with the ability to plan ahead
- Demonstrate an analytical approach to problem solving
- Ability to work on own initiative
- Excellent communicator at all levels
10. BA in Food Systems Management with 5 years of Experience
- Hands-on experience in customer service or sales
- Proficient in MS Office and relevant software (e.g. ERP)
- Outstanding communication (verbal and written) and interpersonal skills
- Excellent managerial skills and the ability to lead, motivate, and communicate with staff members
- Excellent organizational skills
- Must be fluent in French and English
- Working experience in customer service
- Working experience in event management
- Exceptional communication and facilitation skills with all levels of employees, including excellent executive presence
- Comfortable working in a fast-paced team environment and the ability to work unsupervised
- Ability to multi-task, stay organized and detail oriented, and track multiple projects at once
- Excellent time management skills with proven ability to meet deadlines
- Must be a proactive thinker with an understanding of how to apply data
- Excellent time management skills
11. BS in Hotel Operations with 4 years of Experience
- Excellent customer service and hosting skills
- Ability to remain calm under pressure and lead by example
- Proven track record in leading and motivating teams
- Good verbal and written communication skills
- Previous experience in a Head of Department role within a luxury care home or hotel environment with a strong focus on Food and Beverage operations
- Great knowledge and experience of maintaining Health and Safety regulations in a kitchen and restaurant environment
- Proven ability to design, create and cost menus and bar lists
- Ability to give clear communication, both written and spoken, across all platforms
- Previous budgeting and profit and loss experience
- Able to lead by example and remain calm in unexpected situations, maintaining high standards of personal presentation and professional conduct
- Experience in exceptional Customer Service in a Fine Dining environment
12. BA in Travel and Hospitality with 5 years of Experience
- Ability to work calmly and effectively under pressure
- Must have complete knowledge of safety, sanitation, and food handling procedures
- Demonstrated the ability to motivate, inspire, coach, and hold a team accountable
- Demonstrated the ability to delegate, develop, and empower
- Demonstrated the ability to hire high-quality, NICE people to take care of the community and exceed their expectations
- Must have problem-solving abilities, be self-motivated and organized
- Previous experience in the catering/food services or retail industry
- Must have Food Hygiene Certificate Level 3
- Excellent numeracy skills with strong written and verbal skills
- Management experience of teams of staff within Food Services/Contract Catering
- Proven track record in delivering budgeted profit levels
- Strong IT Skills and proficient in (Word, Excel, PowerPoint)
- Ability and full confidence in producing reports across all areas of the business
13. BS in Resort Management with 4 years of Experience
- Must have a successful background in Food Service /Contract Catering/Hospitality/Retail Catering
- Previous experience working in a fast-paced environment, managing a team as well as supporting the catering, hospitality, and events
- Must have a flexible attitude towards hours and working tasks
- Possess excellent management and communication skills, and have a good understanding of financial management
- Able to demonstrate an analytical approach to problem-solving
- Ability to display a real passion for food and customer service and be financially and commercially astute
- Relevant industry experience at the management level
- Good communication and people management skills
- Able to communicate and work collaboratively with the client on all aspects of delivering a quality service
- Able to develop leadership and employee capability, and foster a high-performance culture through continuous improvement and innovation
- Able to build and leverage effective stakeholder relationships to achieve business objectives
14. BS in Strategic Hospitality with 5 years of Experience
- Experience in hospitality management, reception, office management or administrative assistance
- Prior experience scheduling and managing calendars via Google
- Ability to handle confidential information with appropriate discretion
- Strong organizational skills
- Proficiency with Microsoft Office and Google Workspace tools
- Previous event management experience
- Event production experience from small to large scale (i.e., media tours, press conferences, hotel visits, client tours)
- Experience in banquet management or similar
- Exceptional ability to plan banquets, manage budgets, and meet deadlines
- Experience in supervising banquet venue staff
- Ability to collaborate with the General Manager and the Head Chefs
- Extensive knowledge of catering equipment and venue requirements
- In-depth knowledge of hospitality industry best practices
- Excellent interpersonal and communication skills