Job Summary: 

• Facilitate on and off-the-job training for all hospitality workers, external clients and public students
• Conduct workplace assessments of hospitality skills as per organizational requirements
• Maintain up-to-date technical, vocational and industry knowledge as determined by accrediting bodies and the Manager
• Act as a support role model to all staff, promoting best practice principles and providing guidance and expertise
• Conduct formal and informal education and training programs aligned with learning and development requirements, utilizing a range of methods to suit the learner
• Introducing the Training Program, as well as operational recurrent training for employees
• Ensure that crew members are trained, developed and utilized to their maximum potential
• Ensuring exceptional quality of service through consistent standard training, development, and coaching
• Develop and organize training manuals, visual aids and other educational materials
• Research and implement new training techniques and exercises

Skills on Resume: 

• Training Facilitation (Hard Skills)
• Workplace Assessment (Hard Skills)
• Industry Knowledge (Hard Skills)
• Role Modeling (Soft Skills)
• Instructional Delivery (Hard Skills)
• Team Development (Soft Skills)
• Service Coaching (Soft Skills)
• Training Materials (Hard Skills)

Job Summary: 

• Review existing training materials, create, develop and implement a Retail training plan that sits alongside, supports and complements the retail strategy
• Be comfortable in being able to operate across all levels, from the day-to-day operational elements of the role through to the longer-term development and implementation of a strategic training plan
• Work very closely with the retail operations team to ensure the plan covers recruitment, induction, ongoing training and development of the retail teams
• Work closely with the Retail and Customer Experience Director to ensure people are trained in delivering a customer-centric environment
• Fully utilise the remote Group Talent and eLearning Teams
• Continue to drive a culture of performance management and talent recognition that is established and embedded throughout the business
• Drive and own the training agenda

Skills on Resume: 

• Training Development (Hard Skills)
• Strategic Planning (Hard Skills)
• Team Collaboration (Soft Skills)
• Customer Training (Soft Skills)
• eLearning Utilization (Hard Skills)
• Talent Recognition (Soft Skills)
• Performance Culture (Soft Skills)
• Agenda Ownership (Soft Skills)

Job Summary: 

• Either directly or indirectly through workplace mentors or assessors
• Support the interviewing and recruitment process for Apprentices
• Agree on personal development plans for each Apprentice with their manager
• Planning, implementation, delivery, monitoring and supporting Apprentices through their apprenticeship, induction, and e-learning program
• Deliver specialist hospitality training programs
• Assess Apprentices' competence against national occupational standards in the workplace, and record judgements via the learner management system
• Complete six weekly Apprentice reviews, and maintain accurate records, give feedback and keep managers updated on the Apprentice’s progress
• Ensure Apprentice records are maintained and updated on the Learner Management System
• Ensure Health and Safety assessments are completed to audit requirements for workplace sites
• Keep up to date with professional and educational development within the sector and attend standardisation meetings

Skills on Resume: 

• Apprentice Support (Soft Skills)
• Recruitment Assistance (Soft Skills)
• Plan Development (Hard Skills)
• Training Delivery (Hard Skills)
• Competency Assessment (Hard Skills)
• Progress Monitoring (Soft Skills)
• Record Management (Hard Skills)
• Safety Compliance (Hard Skills)

Job Summary: 

• Create a culture that reflects values of delivering wow, treating each other (no matter the job title or station) and ourselves with love and respect and being the best version of ourselves
• Behave ethically and value the health and safety of patients above all else
• Create an environment where people enjoy working, to create goals for them that inspire them to grow as people and better themselves both professionally and as human beings
• Create an environment of happiness through which the team can deliver happiness
• Create incentives and motivations for people to achieve such growth and happiness
• Create programs that reward loyalty and growth
• Empower the team to support, and love each other to make their work environment joyful
• Create mechanisms of regular, meaningful feedback, and constructive criticism (daily, weekly)
• Create regular team-building and self-esteem-building exercises
• Create a training program for each staff member when they start and on an ongoing basis to support the above ideals and goals
• Design and drive initiatives designed to educate staff about the emotional aspect of client service delivery
• Collaborate with various department heads and identify specific training needs and expectations of individual staff members and provide support in whatever way
• Help design and deliver training content to ensure brand building and service standardization across all centers
• Identify the need for outsourced or outbound training sessions
• Identify and coordinate with agencies providing such sessions
• Utilize the training budget and provide effective induction and orientation to all employees by tailoring sessions

Skills on Resume: 

• Culture Building (Soft Skills)
• Emotional Intelligence (Soft Skills)
• Team Empowerment (Soft Skills)
• Goal Setting (Soft Skills)
• Feedback Delivery (Soft Skills)
• Training Design (Hard Skills)
• Program Management (Hard Skills)
• Brand Alignment (Hard Skills)