Job Summary: 

• Welcome delegates and be their point of contact throughout the day, ensuring they have a great experience
• Regularly check that the equipment is maintained and working
• Undertake 'first line' maintenance of equipment
• Allocate resources for all events within the Conference Sales team
• Assist and advise clients with using our technical facilities
• Supervise, lead and motivate the Conference and Event Assistants
• Make sure the Conference and Events Assistants are fully trained
• Undertake regular and meaningful performance check-ins with the team
• Source goods and services at the best terms
• Liaise with external suppliers
• Keep up to date with the latest technology advances in the conference sector
• Assume the Duty Manager role on a rota basis, ensuring the smooth operation of the day-to-day activities across all departments

Skills on Resume: 

• Client Relations (Soft Skills)
• Equipment Maintenance (Hard Skills)
• Resource Allocation (Hard Skills)
• Technical Support (Hard Skills)
• Team Leadership (Soft Skills)
• Staff Training (Soft Skills)
• Supplier Management (Hard Skills)
• Operational Oversight (Soft Skills)

Job Summary: 

• Working closely with other teams to assist with the delivery of all events at Heaton House Farm
• Reporting to the Food and Beverage Manager and ensure all front-of-house operations run smoothly
• Supervise the team to ensure a fantastic guest experience
• Closing down procedures including locking up
• Ensuring that the venue is always clean and presentable
• Overseeing food hygiene, and the perfect serving of drinks
• Ensuring customer service remains outstanding for all team members
• Check-in and check-out duties within the hotel
• Overseeing and getting involved in the general housekeeping duties to ensure housekeeping levels remain high

Skills on Resume: 

• Event Coordination (Soft Skills)
• Team Supervision (Soft Skills)
• Venue Management (Hard Skills)
• Customer Service (Soft Skills)
• Food Hygiene (Hard Skills)
• Front Desk (Hard Skills)
• Housekeeping Oversight (Hard Skills)
• Closing Procedures (Hard Skills)

Job Summary: 

• Support Hospitality Agents and Internal / External Housekeeping team by training, coaching and providing performance feedback with an eye towards execution and developing talents
• Prioritize, delegate, execute, and support day-to-day tasks to ensure world-class guest experience and team accountability
• Guide guests through the Sonder experience, ensuring they have an amazing first impression
• Communicate cross-functionally clearly and with compassion
• Own and update standard operating procedures to support team execution
• Assist in the continuous improvement of project design and implementation
• Analyze city trends to optimize operations and proactively address potential guest issues and operational inefficiencies
• Work with City Operations Leadership to identify new opportunities to elevate operations for both guests and the city team

Skills on Resume: 

• Staff Coaching (Soft Skills)
• Task Delegation (Soft Skills)
• Guest Guidance (Soft Skills)
• Cross Communication (Soft Skills)
• Process Improvement (Hard Skills)
• Project Support (Hard Skills)
• Trend Analysis (Hard Skills)
• Operations Strategy (Hard Skills)

Job Summary: 

• Supervises, motivates, rewards, directs, and counsels employees
• Ensuring that department policies, procedures and time and duties are followed
• Maintains documentation, including schedules, evaluations, HACCP and equipment documentation, Quality Assurance Monitors, Performance Improvement, Disciplinary Action, Occurrence Reports and Employee Recognition
• Monitors all areas for compliance with standards for food safety (Date and labeling, expiration dates, etc.) and sanitation and general safety, ensuring that tasks are completed
• Enforces and follows cash handling policies and procedures
• Ensures cash reports are completed accurately and timely manner while monitoring and reporting security issues to ensure retail operations are secure
• Monitors Performance Improvement, QA, and overtime, and helps control cost
• Completes additional duties and projects
• Supervises patient trayline and retail outlets including Cafeteria, C-Store and Catering, efficiently
• Ensure that staff render excellent customer service and quality service
• Ensure the staff are in complete uniform
• Pressed clean uniform, badge visible, skull cap, nonskid shoes, no jewelry, false or polished nails, no false lashes) 
• Participates and completes all mandatory UT and Sodexo training (FOSS, ICARE, TOPS, MyLearning, Food Safety, Physical Safety, Serve Safe, etc.) 
• Ensure that all department recordkeeping is current (Residents' dining room, night pantry, floor stock sheets, etc.)

Skills on Resume: 

• Team Supervision (Soft Skills)
• Policy Enforcement (Hard Skills)
• Documentation Management (Hard Skills)
• Food Safety (Hard Skills)
• Cash Handling (Hard Skills)
• Cost Control (Hard Skills)
• Customer Service (Soft Skills)
• Uniform Compliance (Hard Skills)

Job Summary: 

• Responsibility for the smooth running of hospitality services and functions, which may include working breakfasts, lunches, fine dining and canapé functions
• Assist client guests in a warm and friendly manner and ensure their orders are taken correctly and delivered with a smile
• Thrive in serving wonderful inventive food in the cleanest environments
• Day-to-day liaison with PAs, booking and delivery of hospitality and drinks
• Assist Client guests and customers in a warm and friendly manner
• Ensure they are welcomed and refreshments and food orders are taken correctly and delivered with a smile
• Thrive in providing exceptional service to guests
• Prepare and serve beverages, working breakfasts, lunches, evening canapes and drink events
• Organise the day's work so that there is a seamless service
• Clear rooms and set up rooms for guests before meetings

Skills on Resume: 

• Service Coordination (Hard Skills)
• Guest Assistance (Soft Skills)
• Food Service (Hard Skills)
• Client Liaison (Soft Skills)
• Order Accuracy (Hard Skills)
• Event Preparation (Hard Skills)
• Service Excellence (Soft Skills)
• Room Setup (Hard Skills)

Job Summary: 

• Responsible for interviewing, scheduling, and conducting performance reviews for staff to ensure the guest experience brand is consistent
• Assist in the design and delivery of training and development for staff, ensuring outstanding customer service
• Observe and monitor events to ensure activities and employees are compliant with Garden policies and protecting Garden property
• Serves as a liaison in emergencies
• Collaborate and communicate with all HBG Leaders, providing advanced calendar awareness of weekly and monthly events
• Develop and implement internal and external processes and procedures within the area
• Responsible for all event concessions and venue bar management
• Responsible for daily deposit reconciliations and administrative duties
• Ensures staff scheduling, entering and approving time cards in the HBG Time Recording System
• Manages HBG’s alcohol and departmental inventory to include all bar supplies and the supplies for all events and concessions
• Assists in ordering alcohol from distributors, purchasing mixers and bar supplies, along with assisting in overseeing the delivery and payment process for these
• Responsible for assisting with ABC compliance and the implementation of these requirements, including Responsible Vendor Training for all staff
• Ensures the proper level of service is provided based on forecasted needs
• Works with Sales to ensure proper staff coverage during events, methodical scheduling and planning
• Conducts periodic reviews of bar selections to keep up with industry trends

Skills on Resume: 

• Staff Management (Soft Skills)
• Training Delivery (Hard Skills)
• Policy Compliance (Hard Skills)
• Emergency Liaison (Soft Skills)
• Event Coordination (Hard Skills)
• Bar Management (Hard Skills)
• Inventory Control (Hard Skills)
• Schedule Planning (Hard Skills)

Job Summary: 

• Support the management team to lead, inspire and develop the team, spending most of the day on the floor
• Making sure that every customer is valued as soon as they walk through the door
• Ensure all day-to-day tasks and procedures are completed across the business to the standards
• Ensure that employees work productively and develop professionally
• Support the management team in the delivery of first-class standards
• Ensure high levels of customer satisfaction through excellent service
• Take charge of everything, from leading the team to managing sales, food preparation, waste and costs
• Monitor and maintain a large collection of bean-to-cup coffee machines across the building
• Make varied daily deliveries throughout the building to several different offices, generally early in the morning
• Monitor stock levels of food and beverage items and place daily orders
• Ensure that all areas of operation are kept clean and presentable at all times
• Responding to client requests in a timely fashion and working with the management to ensure a smooth operation throughout the building

Skills on Resume: 

• Team Leadership (Soft Skills)
• Customer Engagement (Soft Skills)
• Task Management (Hard Skills)
• Staff Development (Soft Skills)
• Service Quality (Hard Skills)
• Sales Oversight (Hard Skills)
• Stock Monitoring (Hard Skills)
• Client Response (Soft Skills)

Job Summary: 

• Monitor, control and manage the homes' budgets, ensuring the departments use nominated suppliers
• Recruit, train and manage all team members in the above activities in conjunction with the General Manager
• Ensuring that performance standards are understood and maintained
• Ensure that the catering service is of the highest standards in terms of presentation and menu content
• Working closely with the Head Chef to achieve a quality service that is value for money
• Monitor and support the dining areas at meal times, ensuring that the highest standards are met
• Attend evening and weekend functions as they arise to facilitate a quality service to residents and guests to the home
• Ensure that the whole home team are appropriately trained and customer service standards are met at all times

Skills on Resume: 

• Budget Management (Hard Skills)
• Team Recruitment (Soft Skills)
• Performance Standards (Hard Skills)
• Catering Quality (Hard Skills)
• Service Collaboration (Soft Skills)
• Dining Oversight (Hard Skills)
• Function Support (Soft Skills)
• Staff Training (Soft Skills)

Job Summary: 

• Supervise and support all aspects of the day-to-day running of the Retail Operations over a 5-day working week
• Work collaboratively with Selecta colleagues and the client to ensure that all services are customer-focused, delivered efficiently and in line with Selecta principles
• Carry out regular inspections of Selecta services and organize maintenance
• Liaise with the Area Retail Manager and lead the training of other Selecta team members on-site
• Ensure that effective site cover is available during periods of annual leave and assist where this cannot be organized
• Supervise the ordering of all stock and supplies to maintain Selecta services on-site through the Stock ordering system, the Everyday Essentials Department, and any other suppliers
• Monitor stock levels and implementation of new initiatives to maximize sales opportunities and minimize wastage
• Supervise regular stock takes and complete service audits
• Supervise the ordering and stock control of all loose consumables in the onsite kitchens, including fresh milk for coffee machines and fresh food for Foodie's concepts

Skills on Resume: 

• Retail Supervision (Soft Skills)
• Service Coordination (Soft Skills)
• Maintenance Oversight (Hard Skills)
• Staff Training (Soft Skills)
• Schedule Coverage (Hard Skills)
• Stock Ordering (Hard Skills)
• Sales Optimization (Hard Skills)
• Inventory Audits (Hard Skills)

Job Summary: 

• Supervises daily functions and assigns tasks to team members
• Provides guidance and direction to team members
• Setting performance standards and monitoring performance
• Schedules team members based on business levels to ensure coverage
• Interviews, selects, hires, promotes and provides training and development for team members
• Completes performance reviews on team members
• Provides quality guest service by ensuring quality standards are met
• Handles and resolves guest issues and concerns
• Provides compliments, calculates and distributes team member gratuities
• Tracks attendance, completes gratuity forms and completes random service audits
• Provides breaks for Hospitality Attendants
• Maintains organization and cleanliness of work areas

Skills on Resume: 

• Task Assignment (Hard Skills)
• Team Guidance (Soft Skills)
• Performance Monitoring (Hard Skills)
• Staff Scheduling (Hard Skills)
• Hiring and Training (Soft Skills)
• Guest Service (Soft Skills)
• Issue Resolution (Soft Skills)
• Workplace Cleanliness (Hard Skills)

Job Summary: 

• Support the Hospitality Manager and Catering Team to deliver all hospitality and catering services within the home
• Ensure all food orders are correctly issued to the chef
• Understand the menu, offer alternatives and under the service procedures
• Delivering prepared food from the kitchen to the dining areas
• Serving meals to residents in a pleasant and friendly manner
• Setting up tables, tidy work areas
• Preparing food areas for the next service to ensure high standards of hygiene
• Participation in events held at the Caring Homes Group home, Horsell Lodge
• Assist the Director of Guest Services in responding to and solving tenant and guest concerns
• Scheduling and reserving rooms, receiving payments, and making sure rooms are kept clean and stocked with appropriate amenities
• Ordering supplies for housekeeping, bookstore, office and buildings and grounds
• Assist office tasks such as filing, mailing, directing phone calls and messages
• Assist with special events and facility rentals
• Coordinate the needs of residents, guests and visitors
• Schedule and coordinate museum tours and maintain a schedule for Docents

Skills on Resume: 

• Service Support (Soft Skills)
• Order Accuracy (Hard Skills)
• Menu Knowledge (Hard Skills)
• Meal Delivery (Hard Skills)
• Friendly Service (Soft Skills)
• Area Setup (Hard Skills)
• Hygiene Standards (Hard Skills)
• Guest Coordination (Soft Skills)

Job Summary: 

• Uphold customer service standards, and ensure client expectations are met by receiving and resolving customer inquiries, concerns, and/or complaints
• Perform daily interactive customer discussions
• Collecting, inputting, and reviewing data and reports to guide daily operational decisions
• Implementing and overseeing the control, tracking, and accounting of department revenue and expenses, and suggesting programming to retain and expand the customer base
• Contribute to effective employee and staff relations
• Maintaining management presence for service periods in a specific location
• Identifying and resolving daily operational problems and appropriately escalating them to management
• Training, scheduling, and supervising all front-of-the-house food service workers and kitchen staff
• Participate in menu and marketing development by contributing suggestions for concept development, special event planning, and seasonal and custom menus
• Ensure health and safety standards are met 
• Conducting regular on-site food quality, merchandising, sanitation, equipment maintenance, real-time safety, and food handling practices, and staff and facility appearance inspections at the unit
• Ensure health code compliance and organizational sanitation standards are met in the location

Skills on Resume: 

• Customer Resolution (Soft Skills)
• Data Analysis (Hard Skills)
• Revenue Management (Hard Skills)
• Staff Relations (Soft Skills)
• Problem-Solving (Soft Skills)
• Team Supervision (Soft Skills)
• Menu Development (Hard Skills)
• Health Compliance (Hard Skills)

Job Summary: 

• Supervise day-to-day tasting room operations and tasting room procedures to ensure they are consistently practiced
• Coordinate with the Concierge to ensure reservation parameters are met
• Maintain cash “banks” for registers
• Monitor Estate, Trade, Private VIP and other special tastings for correct seating
• Supervise closing procedures, confirming they are consistent and complete
• Run daily inventory, reconciliation, and settlement reports
• Place daily cash deposit in the safe after each day
• Work with the Manager/Assistant Manager on the monthly inventory of Tax Paid and non-wine items
• Write and execute House Orders, Inventory Transfers, etc.
• Communicate with staff and provide feedback to Management on training, coaching and performance of direct reports
• Act as lead on new hire training
• Indoctrinate new staff into TDP/Duckhorn philosophy, brand strategies, positioning, etc.
• Maintain an exemplary level of customer service standards

Skills on Resume: 

• Operations Supervision (Hard Skills)
• Reservation Coordination (Soft Skills)
• Cash Handling (Hard Skills)
• Inventory Reporting (Hard Skills)
• Staff Training (Soft Skills)
• Performance Feedback (Soft Skills)
• Brand Orientation (Soft Skills)
• Customer Service (Soft Skills)

Job Summary: 

• Work directly with the center’s associates to ensure the model of exemplary guest service is being followed 100% of the time
• Maintain a friendly and courteous disposition to all guests
• Walk the center routinely to observe associate/guest interactions and provide guidance
• Participate in recruiting, hiring, and training associates on an ongoing basis
• Maintain and analyze forms and reports for the center’s management team
• Assist in preparing financial records relating to the center’s daily operations
• Help schedule center associates and maintain appropriate inventory levels
• Assign open lanes and track their availability
• Prepare for leagues and make sure they start on time
• Follow cash control procedures (including prep and transport of daily deposits) as well as all opening/closing cash procedures (such as preparing reports for center management)

Skills on Resume:

• Guest Supervision (Soft Skills)
• Courtesy Standards (Soft Skills)
• Staff Observation (Soft Skills)
• Associate Training (Soft Skills)
• Report Analysis (Hard Skills)
• Financial Records (Hard Skills)
• Staff Scheduling (Hard Skills)
• Cash Procedures (Hard Skills)