Job Summary:

• Enforce sanitary practices for food handling, general cleanliness, and maintenance of dining areas
• Create and implement service policies and standards. 
• Provide leadership and direction in the enforcement of these standards.
• Maintain professional restaurant/facility image, including cleanliness, proper uniforms, and appearance standards.
• Ensure positive guest service in all areas. 
• Investigate and makes decisions to resolve complaints concerning food quality and service.
• Ensure accurate and timely documentation of attendance and variance reports, customer issues, and shift reports.
• Ensure product is always on hand on an basis, through systematic ordering and forecasting techniques.
• Assure all Commerce Casino Policies, Procedures, and Standards are being followed at all times.
• Active participation in all departmental and company training programs

Skills on Resume: 

• Sanitary Practices (Hard Skills)
• Service Standards (Hard Skills)
• Leadership (Soft Skills)
• Professionalism (Soft Skills)
• Guest Service (Soft Skills)
• Complaint Resolution (Soft Skills)
• Inventory Management (Hard Skills)
• Compliance (Hard Skills)

Job Summary:

• Establish and implement standards of performance within the bar, restaurant and conference and banqueting ensuring all services offered are consistent and of the highest standard.
• Maintain the standard of uniform and personal hygiene set in the bars and conference & banqueting, as agreed.
• Promote Sales, optimize effective up-selling and sales opportunities in the bar, restaurant, C&B and throughout the hotel.
• Carry out skills training for all food & beverages and banqueting personnel to ensure a consistent level of skill is maintained.
• Prepare effective rosters to ensure ample cover for the level of business and to incorporate the fair rotation of time/weekends off.
• Ensure bar, restaurant, C&B area is thoroughly cleaned on a daily basis and is maintained in a consistent hygienic manner to include front and back of house areas.
• Carry out stock takes on a regular basis, reporting any stock discrepancies.
• Ensure that all food & beverage staff are trained in billing and enter items correctly in the tills eliminating any discrepancies.
• Report to the General Manager on the duty of any maintenance issues or defects.
• Liaise with the General Manager to achieve the agreed food & beverage budget for the hotel ensuring that costs and expenditure are controlled at all levels

Skills on Resume: 

• Performance Standards (Hard Skills)
• Sales Promotion (Soft Skills)
• Training (Soft Skills)
• Roster Management (Hard Skills)
• Hygiene Maintenance (Hard Skills)
• Stock Management (Hard Skills)
• Billing Accuracy (Hard Skills)
• Budget Control (Hard Skills)

Job Summary:

• Maintain crockery, cutlery, linen, glassware stocks to par stock levels and ensure all measures are implemented to control breakages/loss.
• Deal with any guest(s) complaints or queries in an attentive and courteous manner.
• Fully aware of all reservation bookings in advance and inform staff of same.
• Fully maximize sales within the bar, restaurant, C&B ensuring staff is up-selling at every opportunity.
• Ensure orders are taken promptly and efficiently.
• Ensure adequate stocks are kept in the bar(s).
• Ensure cash reconciliation of tills is carried at least twice daily and any discrepancies are immediately rectified.
• Attend agreed Hotel Meetings and training, ensuring effective communication at all levels.
• Work as part of the team, being aware of colleagues and needs, and being flexible at all times.
• Create an environment that promotes employee morale and encourages the Team to have pride and commitment in area of work
• Ensure that the correct staffing levels are rostered at all times and in line with business levels.

Skills on Resume: 

• Stock Management (Hard Skills)
• Guest Relations (Soft Skills)
• Sales Maximization (Soft Skills)
• Order Efficiency (Hard Skills)
• Cash Reconciliation (Hard Skills)
• Communication (Soft Skills)
• Teamwork (Soft Skills)
• Staffing (Hard Skills)

Job Summary:

• Planning, co-ordinating, directing, and monitoring the effectiveness of all food and beverage activities in the residence to meet the organization and Hospitality Style Dining Service expectations.
• Developing and conducting in-service programs and ensures all team members have been trained in safe food handling techniques.
• Recruiting, supervising, coaching and mentoring departmental team members.
• Overseeing all expenditures to ensure the department operates within budgetary guidelines and takes action on variances to bring expenditures in line with budget.
• Acting in a leadership capacity to foster good working relationships with relevant persons within Public Health (Ontario only).
• Sets annual operating budget for each outlet with each Outlet Manager.
• Monitors costs in conjunction with F&B Cost Controller.
• Monitors service and food & beverage standards in all outlets and banquets.
• Meets with Purchasing and suppliers to learn of new products or methods. 
• And regularly provides feedback to Chef on food presentation and portions.

Skills on Resume: 

• Planning (Hard Skills)
• Training (Soft Skills)
• Leadership (Soft Skills)
• Budget Management (Hard Skills)
• Cost Control (Hard Skills)
• Service Monitoring (Hard Skills)
• Supplier Relations (Soft Skills)
• Feedback (Soft Skills)

Job Summary:

• Create an atmosphere of excitement and inclusiveness with staff and guests
• Build sales and profitability of the department
• Manage schedule for hourly associates to ensure a superior guest experience
• Manage shrink and food and labor costs
• Create high touch culture to engage guests and upsell products
• Create food production schedules
• Conduct inventory review and product ordering (coordinating with existing store inventory and ordering system)
• EOD and Weekly reporting
• Ensure merchandising of products is consistent with plan-o-grams
• Ensure food quality is of the highest standards and service standards are maintained
• Ensure equipment is maintained/serviced on a regular basis
• Manage the EOD deep cleaning of kitchen equipment
• Track hourly sales and motivate the team to drive check average

Skills on Resume: 

• Atmosphere Creation (Soft Skills)
• Sales Management (Hard Skills)
• Scheduling (Hard Skills)
• Cost Control (Hard Skills)
• Upselling (Soft Skills)
• Inventory Management (Hard Skills)
• Reporting (Hard Skills)
• Quality Control (Hard Skills)

Job Summary:

• Reporting to the General Manager to ensure the F&B department is running effectively and to the highest quality, maximizing every individual’s potential.
• Ensure that guest experience is at the forefront of the business.
• Maintain and develop the team’s focus on health & Safety, Customer Service, and all other operational procedures.
• Achieve business target’s (KPIs’)
• Day-to-stay cash management, stock management, and site security
• Coordinates and oversees various projects from start to finish
• Responds to guest inquiries using the company’s service recovery guidelines
• Utilizes and learns the reservation system for daily planning
• Lead, develop and direct the management team.
• Ensuring maximum GP percentages
• Working alongside The Head Chef with menu design
• Very proactive in the business development of the F&B department

Skills on Resume: 

• Reporting (Hard Skills)
• Guest Experience (Soft Skills)
• Health and Safety (Hard Skills)
• Target Achievement (Hard Skills)
• Cash and Stock Management (Hard Skills)
• Project Coordination (Hard Skills)
• Service Recovery (Soft Skills)
• Business Development (Soft Skills)

Job Summary:

• Hires, trains, and schedules food and beverage staff members to ensure labor budgets
• Assures those standard operating procedures are adhered to
• Monitors and maintains compliance with food safety and sanitation standards
• Monitors cash drawers and ensure cash handling procedures are followed
• Ensures outlets are in tip-top shape for guests of the camp-resort (upkeep and cleanliness of all food and beverage equipment and facilities)
• Assists with developing an operating budget for each department revenue outlet
• Monitors and takes action to help achieve sales and cost goals
• Monitors purchasing to ensure proper quantity and quality for items
• Assures the best quality food, beverage, and customer service is offered
• Maintains the inventory of food and supplies
• Completes required reports on a timely basis
• Collaborates with camp-resort team and home office departments

Skills on Resume: 

• Staff Management (Soft Skills)
• Compliance (Hard Skills)
• Cash Handling (Hard Skills)
• Facility Maintenance (Hard Skills)
• Budgeting (Hard Skills)
• Sales & Cost Monitoring (Hard Skills)
• Inventory Management (Hard Skills)
• Reporting (Hard Skills)

Job Summary:

• Organizing the team with the daily operational demands
• Support and supervise the delivery of service,
• Ensure all Company policies and procedures are applied
• Establish, maintain and monitor quality customer service practices
• Develop rosters as per operational requirements
• Table touching to get guest feedback and follow up on any issues
• Finding new ways in order to get feedback from guests
• Handling of Money and Cleanliness of the facility
• Adherence to safety and legal standards
• Monitoring quality of product and service
• Making sure food is being prepared to the expected quality
• Making sure food is prepared in a timely manner

Skills on Resume: 

• Team Organization (Soft Skills)
• Service Supervision (Soft Skills)
• Policy Compliance (Hard Skills)
• Customer Service (Soft Skills)
• Roster Management (Hard Skills)
• Feedback Collection (Soft Skills)
• Money Handling (Hard Skills)
• Quality Monitoring (Hard Skills)

Job Summary:

• Managing the menu with regard to high sellers, low sellers, profitable items, high quality items.
• Coordination with party office to ensure smooth operations of F&B at events and parties
• Works closely with upper management to determine proper projections for volume of business and adjusts ordering and scheduling accordingly
• Manages food and beverage costs with consideration of waste, remakes, theft, and possible spoilage
• Manages labor costs (goal of 30% of revenue)
• Leads the effort to refine processes to increase volume of customers served,
• profitability and guest satisfaction
• Develop and implement revenue growth and cost control measures
• Recruits, hires, trains, evaluates and terminates all food and beverage employees
• Exemplifies the core value philosophy to all subordinates

Skills on Resume: 

• Menu Management (Hard Skills)
• Event Coordination (Soft Skills)
• Forecasting (Hard Skills)
• Cost Control (Hard Skills)
• Labor Management (Hard Skills)
• Process Improvement (Soft Skills)
• Revenue Growth (Hard Skills)
• Staff Management (Soft Skills)

Job Summary:

• Builds a culture centered around the core values throughout the facility
• Maintains an open-door policy.
• Holds all members accountable
• Ensures the General Manager receives the proper numbers for his or her team’s payroll
• Complete and oversee the Scene75 L10 scorecard as relates to food and beverage
• Hold a seat in the weekly L10 meeting and contribute to helping improve food and beverage operations and the Scene75 brand itself
• Working closely with a very senior management structure.
• Efficient operation and cost control of all hotel departments & facilities
• Ensure SOPs are in place for all outlets
• Ensuring compliance with licensing laws, health & safety, employment regulations, and other statutory regulations
• Organize the property and ensure all maintenance is carried out throughout the venue

Skills on Resume: 

• Culture Building (Soft Skills)
• Accountability (Soft Skills)
• Payroll Management (Hard Skills)
• Scorecard Management (Hard Skills)
• Senior Management Collaboration (Soft Skills)
• Cost Control (Hard Skills)
• Compliance (Hard Skills)
• Maintenance Management (Hard Skills)

Job Summary:

• Ensuring that the operation delivers high standards of food and services in compliance with the company standards and with local regulations.
• Works with the restaurant leader to ensure the appropriate staffing levels are maintained.
• Assists with the delivery of training and coaching the hotel standards to ensure the food and beverage team can deliver the service required.
• Overseeing the customer satisfaction process as it relates to the food and beverage operations in the hotel.
• Assists with the reconciliation of daily sales, generated through the food and beverage outlets.
• Responsible for the preparation of reports and monitoring data to develop the operation.
• Monitoring of purchases, stock control and waste management in all outlets to deliver the required cost of sales percentage agreed in the annual budget.
• Ensures proper security procedures are in place regarding the opening and closing of the outlets on a daily basis, reviewing the checklists to identify issues.
• Supervises stations and ensures that the hotel and hygiene standards are maintained at all times.
• Ensures the smooth preparation of the restaurant side-stations, mise-en-place and table set-ups as per the WHR standards.
• Ensures the proper appearance of assigned associates.
• Contributes to meet and maximize the monthly revenue budget for the respective outlets.
• Complies with both the hotel and local environmental, health and safety regulations, policies and procedures.

Skills on Resume: 

• Standards Compliance (Hard Skills)
• Staffing (Hard Skills)
• Training and Coaching (Soft Skills)
• Customer Satisfaction (Soft Skills)
• Sales Reconciliation (Hard Skills)
• Stock Control (Hard Skills)
• Security Procedures (Hard Skills)
• Hygiene Standards (Hard Skills)

Job Summary:

• Plan and track departmental holidays and lieu days as per the needs of the business.
• Maintaining a business environment based on the Code of Conduct and Company Vision.
• Coaches, trains and develops the F&B team.
• Maintain and enhance the open door policy to all associates providing advice and guidance when needed in regards to issues or concerns and/or grievances
• Leadership of direct reports of the Food & Beverage team.
• Collaborates with Human Resources with the recruitment and selection process of the Food & Beverage department. 
• Conducts interviews for relevant roles in conjunction with HR. 
• Timely runs a performance management process, ensures associate development and motivation, and takes care of team member counseling or any disciplinary issues.
• Conduct regular coaching sessions / 1:1s with direct reports.
• Ensure that the department is fully compliant with Wyndham people processes and deadlines that govern all Wyndham properties.
• Ensure 100% compliance with all mandatory training for the departments.
• Controlling the absences and payroll in the department in conjunction with the HR Leader on property to ensure accuracy and raises any areas of concern.

Skills on Resume: 

• Holiday Management (Hard Skills)
• Leadership (Soft Skills)
• Coaching and Training (Soft Skills)
• Open Door Policy (Soft Skills)
• Recruitment (Hard Skills)
• Performance Management (Hard Skills)
• Compliance (Hard Skills)
• Payroll Management (Hard Skills)

Job Summary:

• Established local brand name with multiple restaurants around Singapore
• Delivering authentic local and western cuisine to the heartland for decades
• Go-to restaurant for family-friendly fare and delectable meals
• Oversee and manage all areas of assigned outlets and make decisions on matters pertaining to the outlet
• Use all informational resources available such as P&L and Customer Feedbacks information, etc, 
• Identify opportunities and threats to build a business plan to optimize potential.
• Develop, execute and follow up stores’ action plans in terms of People, Food Safety, QSC, Sales and Profit.
• Support, coach and consult teams to produce consistently high levels of QSC, safety and sanitization standards and guidelines.
• Ensure safe working and guest environments to reduce the risk of injury and accidents.
• Ensure that all assigned stores are adequately staffed to maximise sales potential, operational efficiency and staff turnover is reduced.
• Support, coach, and develop a training plan so that stores are appropriately staffed with competent staff and management team.
• Reports any issue to the General Manager or the corresponding hotel department.
• Plan and track departmental budget.

Skills on Resume: 

• Brand Management (Soft Skills)
• Business Planning (Hard Skills)
• Action Plans (Hard Skills)
• Team Coaching (Soft Skills)
• Safety and Sanitation (Hard Skills)
• Staffing (Hard Skills)
• Training Development (Soft Skills)
• Budget Management (Hard Skills)