Job Summary: 

• Meeting with each employee on at least a twice-yearly basis to determine opportunities for support, which could include assistance in coordinating or outsourcing
• Home and car maintenance management
• Developing a brief employee-specific support plan noting how best can support the individual in their work/home life
• Meeting with the CEOs to review plans and the associated budget for each employee’s support plan
• Working to implement employees’ support plan, and responding to requests with monthly report-outs shared with CEOs
• Responding to suggestions from staff for the support of other team members
• Lead and act in a manner that is consistent with Mission, Vision and Values
• Lead the reservation board and manage the wait
• Communicate with the Manager on Duty about situations that develop during the shift
• Seat guests while managing preferences and accommodation needs and balancing customer flow
• Engage guests with genuine enthusiasm upon their arrival, their departure, and during any other contact opportunity during their visit
• Utilize methods of communication and technology
• Maintain cleanliness at the host stand

Skills on Resume: 

• Employee Support (Soft Skills)
• Budget Planning (Hard Skills)
• Guest Engagement (Soft Skills)
• Team Coordination (Soft Skills)
• Reservation Management (Hard Skills)
• Maintenance Oversight (Hard Skills)
• Service Leadership (Soft Skills)
• Communication Tools (Hard Skills)

Job Summary: 

• General cleaning and upkeep of rental office, amenities, and vacant apartments, including buffing, dusting, sweeping, mopping, vacuuming, and washing windows
• General cleaning and upkeep of grounds, including trash pick-up, trash removal, and pick-up after pets
• Professionally represents the company at all times and consistently upholds the policies of the community
• Assists in the distribution of all company or community-issued notices (i.e., bad weather, emergency, etc.)
• Complies with all community safety policies and procedures
• Utilizes recommended safety equipment (i.e., rubber gloves, sturdy shoes, etc.)
• Ensures that models and market-ready apartments are always clean and available for viewing according to MC standards
• Ensures that all duties are completed thoroughly and on time by following the make-ready checklist and or as directed by management

Skills on Resume: 

• Office Cleaning (Hard Skills)
• Grounds Maintenance (Hard Skills)
• Company Representation (Soft Skills)
• Notice Distribution (Hard Skills)
• Safety Compliance (Hard Skills)
• Protective Equipment (Hard Skills)
• Apartment Readiness (Hard Skills)
• Task Completion (Soft Skills)

Job Summary: 

• Train in multiple facets of business such as sales, marketing, promotions, recruiting, administration, and more
• Work collaboratively with team members to manage territories
• Promote and sell clients’ products and services
• Interact directly with customers to generate new business
• Greet clients while focusing on personal recognition and exceeding clients' expectations
• Directing all clients and visitors to their desired department and associate
• Managing spreadsheets and reports for the sales department
• Fielding all incoming calls and distributing them to the appropriate associate in a polite and efficient manner
• Work cooperatively with the sales department and other departments to be a team player
• Resolve issues and look for opportunities to enhance the Hines Park experience

Skills on Resume: 

• Business Training (Hard Skills)
• Territory Management (Hard Skills)
• Product Promotion (Hard Skills)
• Customer Interaction (Soft Skills)
• Client Greeting (Soft Skills)
• Visitor Direction (Soft Skills)
• Report Management (Hard Skills)
• Issue Resolution (Soft Skills)

Job Summary: 

• Responsible for planning and organizing special requests and activities for clients
• Active researching and staying up to date with the newest and exclusive market offers relevant to clients
• Ensuring implementation of service, quality policies and practices
• Maintaining a budget and tracking expenses
• Storing and organizing records, invoices, and other important documentation
• Support the planning and coordination of improvement projects and their activities
• Managing incoming and outgoing correspondence, including emails, mail and packages
• Support sales and marketing activities to ensure high occupancy levels of Villas
• Help build positive relations within the team and with external partners

Skills on Resume: 

• Event Planning (Hard Skills)
• Market Research (Hard Skills)
• Quality Assurance (Hard Skills)
• Budget Tracking (Hard Skills)
• Document Management (Hard Skills)
• Project Support (Soft Skills)
• Mail Handling (Hard Skills)
• Partner Relations (Soft Skills)

Job Summary: 

• Ensures white-glove service through hospitality for guests
• Manage inventory with technology to maximize occupancy and service levels
• Clean and organize accommodations/rooms, maintaining high standards
• Assists in the execution of any events or meetings at the guest house
• Uphold and promote National Life and Guest House Safety Standards and Protocols
• Maintain a welcoming and safe environment befitting a 5-Star Inn
• Performs cleaning duties in public areas of the inn, including the living room, den, dining room, outdoor terrace, and meeting space at the inn 
• Assists with the preparation of hot or cold breakfast items
• Maintains inventory of necessary supplies
• Communicates with supervisor on a timely basis about any updates/maintenance needs or supplies

Skills on Resume: 

• Guest Hospitality (Soft Skills)
• Inventory Management (Hard Skills)
• Room Cleaning (Hard Skills)
• Event Assistance (Soft Skills)
• Safety Compliance (Hard Skills)
• Environment Maintenance (Soft Skills)
• Breakfast Preparation (Hard Skills)
• Supply Tracking (Hard Skills)

Job Summary: 

• Follow established guidelines and procedures for receiving, documenting, organizing, and distributing client kitchen supplies
• Ensures requests to set up meeting rooms are handled promptly following office standards and instructions
• Exhibit the ability to take verbal instructions while taking notes to respond and handle service requests appropriately
• Exhibit excellence in service and the ability to serve others
• Provide immediate attention and acknowledgment to personnel entering the kitchen area, following the standard of operation
• Perform a walk-through of all floors to inspect and ensure that all rooms are clean, stocked with supplies, and ready for the next meeting
• Cleaning, dusting, and other incidental tasks
• Monitor and listen to understand inquiries and requests to provide accurate and prompt assistance with setting up meetings and cleaning
• Provide backup support for special projects, the mailroom, the copy center, and reception
• Provide exceptional client service by learning all the necessary details of work requests and delivering
• Ensure accurate tracking, monitoring, and recording of all worked hours
• Answer telephone inquiries, loading/unloading parcels, delivering parcels, copying, binding, and faxing upon requests
• Coordination and maintenance of conference rooms, common areas, and kitchens
• Inspect and ensure all rooms are clean, stocked with supplies, and ready for continual use
• Organize and distribute client kitchen supplies
• Maintain inventory control and order supplies
• Responsible for the organization and upkeep of various satellite copy rooms throughout the firm

Skills on Resume: 

• Supply Management (Hard Skills)
• Room Setup (Hard Skills)
• Instruction Handling (Soft Skills)
• Service Excellence (Soft Skills)
• Client Interaction (Soft Skills)
• Facility Inspection (Hard Skills)
• Task Execution (Hard Skills)
• Project Support (Soft Skills)

Job Summary: 

• Answer the telephones, respond to inquiries, direct calls to appropriate parties, and take accurate messages
• Maintain a professional atmosphere in the entrance lobby
• Greet visitors courteously and inform appropriate employees of their arrival
• Assist guests in arranging local transportation
• Contact Property Management to report any issues within the office
• Maintain, schedule, and set up conference rooms for internal and external meetings
• Receive, transmit, and distribute faxes and other deliveries
• Coordinate conference room reservations
• Set up a room for meetings with all items (IT, food and beverage, handouts, etc.)
• Make arrangements for breakfast/lunch/dinner meetings inside and outside of the office
• Make arrangements for in-office breakfast/lunch/dinner meetings

Skills on Resume: 

• Call Handling (Hard Skills)
• Lobby Management (Soft Skills)
• Visitor Greeting (Soft Skills)
• Travel Assistance (Soft Skills)
• Issue Reporting (Hard Skills)
• Room Scheduling (Hard Skills)
• Delivery Distribution (Hard Skills)
• Meeting Setup (Hard Skills)

Job Summary: 

• Coordinate with IFI ministry locations to identify, plan, and coordinate student trips
• Coordinate with the National team to plan, coordinate, and execute conferences and retreats
• Coordinate presentation rooms and audiovisual equipment, arrange for event decor, security/risk management, and manage budgets with assistance from Operations and HR
• Establish relationships with vendors, churches, local host families, and community members to maximize IFI funds and optimize participant experience
• Draft manuals for IFI student trips with possible activities, itineraries and estimated expenses, logistics, vendor list, and contact info
• Welcome guests in a courteous and friendly manner
• Create conversation, offer refreshments or other amenities, and host while in the lobby area
• Professionally answer and direct incoming phone calls for a multi-line system
• Providing exceptional customer service to promote a positive company image
• Maintain visual appearance, cleanliness and organization of the lobby area, meeting rooms and café
• Place orders, pick up and set up breakfast and lunch meetings
• Assist with other office services including hospitality projects, promotional item distribution and mailings

Skills on Resume: 

• Trip Planning (Hard Skills)
• Event Coordination (Hard Skills)
• Vendor Relations (Soft Skills)
• Manual Drafting (Hard Skills)
• Guest Hosting (Soft Skills)
• Phone Management (Hard Skills)
• Customer Service (Soft Skills)
• Lobby Maintenance (Hard Skills)

Job Summary: 

• Safely transports patients via wheelchair, stretcher or bed to designated sites, including patients with oxygen tanks, intravenous pumps, drips, monitors and other equipment
• Communicates with patients and orients visitors or significant others to the nursing unit or waiting areas
• Assists patients in transferring from or to wheelchairs, stretchers or hospital beds
• Assists patients with entering their vehicles
• Promotes safety by accurately identifying each patient through the use of two patient ID methods
• Contributes to physician and nursing staff satisfaction by timely delivery of patients to the appointed unit, clinic, or test site
• Contributes to safety and quality care by relaying any patient information to the healthcare providers
• Delivers and exchanges equipment to requesting staff or departments throughout the facility, such as IV pumps, beds, etc.
• Performs inventory counts on stored and in-use of hospital equipment assets and restocks equipment to units throughout the facility based on their designated par levels
• Utilizes time and equipment supplies economically and conscientiously
• Safely and effectively performs handling of hospital equipment and as recommended in the user's manual, with knowledge to recognize common mechanical problems and initiate appropriate corrective action as shown during training and annual competencies
• Cleans and disinfects hospital equipment assets as shown during training
• Promotes safety and team building among the internal transportation department, the nursing units, and the ancillary units to positively affect timely service delivery
• Works in a constant state of alertness and safe manner

Skills on Resume: 

• Patient Transport (Hard Skills)
• Visitor Communication (Soft Skills)
• Transfer Assistance (Hard Skills)
• Patient Safety (Hard Skills)
• Timely Delivery (Hard Skills)
• Equipment Delivery (Hard Skills)
• Asset Inventory (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Responsible for the efficient and courteous operation of the front desk
• Responsible for checking guests in/out most efficiently and courteously
• Collect balances and post appropriate room charges
• Answers and transfers calls from the switchboard using proper telephone etiquette
• Answer guest questions about local restaurants and attractions
• Make courtesy calls and follow-up calls to address all guests' issues
• Send confirmation letters to owners/guests
• Coordinate with all other departments to ensure a smooth response to guests' requests
• Process all incoming revenue from all departments daily
• Open and close the credit card machines and the cashier audit reports
• Balance out cash drawer, process advance deposits when making reservations and collect money and post the transactions from other departments
• Enter maintenance and service requests in SPI promptly
• Make reservations courteously and efficiently
• Make room moves and stay over requests for guests to ensure guest satisfaction
• Run reports and correct errors before guest check-in
• Perform any other inventory management changes as directed by the supervisor or manager
• Prepare check-in packets for the upcoming week
• Make rental calls to notify owners whether their villa is rented or not
• Respond to online reviews
• Reconcile rentals for the previous month
• Check online travel agents for rental inbound
• Block RCI points for unpaid accounts
• Manage RCI banking, membership changes, and cancellations

Skills on Resume: 

• Front Desk (Soft Skills)
• Guest Check-In (Hard Skills)
• Cash Handling (Hard Skills)
• Phone Etiquette (Soft Skills)
• Local Guidance (Soft Skills)
• Guest Follow-Up (Soft Skills)
• Reservation Management (Hard Skills)
• Revenue Processing (Hard Skills)