Job Summary: 

• Connect residents with family/loved ones via video, phone, and passing on messages
• Distribute meals to residents in their preferred locations such as lounge rooms, dining rooms or bedrooms
• Ensure dining areas are maintained, plates cleared, and tables wiped
• Help residents keep their rooms tidy, and ensure communal areas in the Care home are well presented
• Provide residents with companionship and social interaction
• Understanding the importance of connecting with a resident through conversation
• Assist residents to engage in daily activities as defined by the lifestyle team, or in line with resident interests and choices such as painting nails, doing puzzles or reading the newspaper with them
• Provide additional support to the reception with incoming queries

Skills on Resume: 

• Meal Distribution (Hard Skills)
• Room Maintenance (Hard Skills)
• Guest Interaction (Soft Skills)
• Social Companionship (Soft Skills)
• Activity Support (Hard Skills)
• Reception Assistance (Hard Skills)
• Empathetic Communication (Soft Skills)
• Resident Engagement (Soft Skills)

Job Summary: 

• Ensuring kitchenette areas are fully stocked before serving all meals
• Preparing and laying tables in dining areas
• Preparing individual residents' bedroom meal trays
• Changing water and juice jugs in resident bedrooms and checking that clean glasses are available
• Assisting in clearing tables after meals and cleaning all kitchenette areas
• Serving of tea and coffee, pre-lunch drinks and snacks throughout the day
• Checking lounge areas are clean, tidy and welcoming, empty bins, and vacuum as throughout the shift after lunch
• Ensure readily available magazines, papers and recreational games are in lounges for residents' use, encouraging and offering to residents
• Engage in one-to-one activity with residents in the lounges
• Welcoming residents and visitors to the home and talking to residents and offering refreshments

Skills on Resume: 

• Kitchen Stocking (Hard Skills)
• Table Preparation (Hard Skills)
• Tray Setup (Hard Skills)
• Beverage Service (Hard Skills)
• Area Cleaning (Hard Skills)
• Lounge Tidiness (Hard Skills)
• Resident Engagement (Soft Skills)
• Visitor Interaction (Soft Skills)

Job Summary: 

• Provide a professional Porterage service responding to any requests for support from users within the conference and meeting space, regardless of the nature of the enquiry
• Work as an integral part of the Customer Services team to ensure that all meeting, conference and special event requirements are delivered as booked by the host
• Undertake pre-checks on all meeting rooms to ensure they are set as specified
• Ensure that all rooms are provided with flipchart pads, pens and other consumables in advance of all meetings
• Ensure that all rooms are cleared down at the end of a meeting and any items of lost/left property are passed to the reception team
• Discuss a client requirement for a meeting with them in advance of a meeting to ascertain their requirements and provide them with confidence in the service to be delivered
• Ensure that they can instantly recognise and greet the CEO, Board members, and key Howdens group 
• Executives and their guests, at all times, proactively maintain personal knowledge and any changes throughout the Executive team
• Smooth and streamlined working relationship with the events and hospitality team to allow awareness of all events and functions taking place in 1CP
• Comply with all Health and Safety and Food and Safety rules and regulations relating to Howdens group procedures
• Support the team with cross-training of other members of the Porterage team based within 1CP
• Support with the training of all new starters within the role
• Maintain personal awareness of all site and team procedures, embracing and implementing new procedures swiftly when received from Senior Management
• Ensure prompt and seamless handover of information and special requests/requirements between shifts
• Support the client service team with continuous improvement to services and procedures
• Must know where the fire exits and core shelter areas are located and ensure access to and availability of them is kept clear at all times
• Ensure that the company's Health and Safety policy is adhered to in all respects by personnel on site 
• Ensure full understanding of the Health, Safety and Environment culture and drive the correct behaviours throughout the teams
• Understanding and appropriate use of Howden Group tools, e.g. accident reporting, etc.
• Ensure the timely reporting of all risks
• Promote H&S initiatives within the integrated team and focus on communicating the existence, the objective and the use of supporting tools
• Support the client and service department in the day-to-day business
• Communicate with the client and service team, the hospitality team in organizing the daily set-ups
• Continually review current processes and working practices and actively encourage an environment of innovation and continuous improvement with the line manager

Skills on Resume: 

• Porterage Service (Hard Skills)
• Room Setup (Hard Skills)
• Client Interaction (Soft Skills)
• Team Collaboration (Soft Skills)
• Safety Compliance (Hard Skills)
• Event Coordination (Soft Skills)
• Process Improvement (Soft Skills)
• Executive Recognition (Soft Skills)

Job Summary: 

• Completely interpret the demands of the business and plan, organise and control the Catering Operation accordingly
• Set up and serve beverages, drinks and food items ready for service and replenish tea points
• Cut and present sandwiches, fruit, crisps and other relevant Hospitality food items
• Ensure that all services are delivered at scheduled times and with the range/choice of products and services specified
• Assist customers with the service of beverages and their other meeting room requirements
• Wash up crockery, cutlery and glassware
• Administer company control procedures including recharges, completion of temperature records, and reconciliation of invoices/delivery notes with Goods Order Book
• Keep the Outlook Hospitality booking system up to date
• Take ownership of the Stock about its security, levels, transfers and storage
• Monitor, control, and comply with the Company Hygiene, Health and Safety Instructions on for example, Purchasing/Ordering, Receipt of Goods and Stock Rotation
• Oversee and organise the work of any relief/casual Service Staff
• Report Equipment faults and building fabric faults, hazards and accidents to the Facilities Office
• Attend Health and Safety Meetings
• Responsible for the cleaning down of the Catering areas, Staff Kitchen/Breakout areas and Equipment
• Comply with the LP Food at Work Company General Rules and Regulations and Site-Specific Rules at all times
• Adopt a flexible approach and attitude to the type and hours of work
• Actively communicate with other members of the service team eg, Reception and Client
• Maintain a high profile and professional image with other Staff, Customers and clients
• Communicate daily with the Client and actively seek out customer feedback
• Initiate tasks to assist the client when hospitality is quiet

Skills on Resume: 

• Catering Management (Hard Skills)
• Food Preparation (Hard Skills)
• Service Delivery (Hard Skills)
• Client Support (Soft Skills)
• Stock Control (Hard Skills)
• Health Compliance (Hard Skills)
• Team Supervision (Soft Skills)
• Client Communication (Soft Skills)

Job Summary: 

• Provide an exceptional catering service to pre-booked meeting rooms on the 6th floor
• Assist with and have input on the preparation of Tea/Coffee and Food setups
• Take ownership of Catering requests booked via the Meeting Room Booking System including confirming menus, meeting room catering requests and follow up on billing account numbers
• Anticipate and prepare for complex or challenging requests/meetings by planning and being alert to business flows on the floor
• Ensure the meeting rooms are presented and maintained to the optimum standard
• Ensuring that any AV requirements and/or IT equipment are removed following meetings
• Keep all work areas neat, and adhere to food safety and HACCP procedures at all times
• Communicate effectively in a professional manner with all levels of the business
• Possess and display a positive attitude, the ability to take ownership and responsibility for the completion of tasks and the ability to take and demonstrate initiative
• Assisting with the daily food preparation and cafeteria service
• Checking in and decanting of deliveries
• Setting up and cleaning down of Cafeteria tables for lunch service
• Cleaning of the tray racks and washing up of all lunch crockery and cutlery following service

Skills on Resume: 

• Catering Service (Hard Skills)
• Menu Coordination (Hard Skills)
• Meeting Preparation (Hard Skills)
• Food Safety (Hard Skills)
• AV Support (Hard Skills)
• Professional Communication (Soft Skills)
• Task Ownership (Soft Skills)
• Cafeteria Support (Hard Skills)

Job Summary: 

• Support day-to-day hospitality needs for meetings and events
• Executing meetings/events
• Setting up and cleaning up meeting rooms
• Monitor catering companies for the timely ordering and delivery of food
• Displaying and replenishing food
• Maintaining hygiene and cleanliness in all service areas
• Serving and removing beverages
• Conference room and serving kitchen area cleanup
• General maintenance of hospitality supplies, refuse, recycling and all service areas
• Stocking and re-stocking all employee breakrooms and catering service areas
• Assist Hospitality and Catering Coordinator with ordering of routine hospitality supplies, including food, drinks, condiments, paper goods and other commonly-used items
• Prepare conference areas for special events, holiday celebrations and external and internal services
• Assist with new ideas on culinary trends and catering display techniques
• Moving, shifting and relocating furniture, tables, chairs and service equipment
• Backup coverage on the Reception desk 

Skills on Resume: 

• Event Support (Hard Skills)
• Room Setup (Hard Skills)
• Food Display (Hard Skills)
• Cleanliness Maintenance (Hard Skills)
• Beverage Service (Hard Skills)
• Inventory Restocking (Hard Skills)
• Catering Coordination (Soft Skills)
• Reception Backup (Soft Skills)

Job Summary: 

• Support the Hospitality Manager in the completion of admin, pre-event preparation, and operational tasks
• Support and coordinate event delivery for hospitality at Nottingham, Birmingham, Eastbourne, Queens and Wimbledon tournaments
• Lead the on-site hospitality delivery
• Support the delivery of partners' hospitality activations at all tournaments
• Support the Ticketing Manager in the completion of admin, pre-event preparation and ticketing delivery
• Liaise with staff, internal and external stakeholders to ensure successful hospitality activations and delivery
• Fulfil and document all event information
• Ensure all laundry requirements are met each shift
• Always interact with the residents in a friendly, helpful and positive manner
• Ensure the home is clean to high standards
• Food preparation for residents

Skills on Resume: 

• Event Coordination (Soft Skills)
• Admin Support (Hard Skills)
• On-Site Leadership (Soft Skills)
• Stakeholder Liaison (Soft Skills)
• Ticketing Assistance (Hard Skills)
• Laundry Management (Hard Skills)
• Resident Interaction (Soft Skills)
• Food Preparation (Hard Skills)

Job Summary: 

• Serving beverages for meetings and events
• Assisting with events and functions
• Housekeeping in the hours of hospitality areas and meeting rooms
• Plan and manage own workload
• Greets and directs patients and visitors as they enter the hospital's Main Lobby
• Coordinates with Admitting to facilitate the registration process promptly
• Assists with the admitting process
• Answer inquiry emails
• Work with clients on the phone
• Respond to guest needs, requests, and complaints
• Create files and details for events
• Communicate pertinent guest information to designated departments

Skills on Resume: 

• Beverage Service (Hard Skills)
• Event Assistance (Hard Skills)
• Area Housekeeping (Hard Skills)
• Workload Planning (Soft Skills)
• Guest Greeting (Soft Skills)
• Registration Support (Hard Skills)
• Client Communication (Soft Skills)
• Information Handling (Hard Skills)

Job Summary: 

• Prepare the conference center for internal and external meetings and events
• Coordinate and set up beverage and food service for meetings
• Move/rearrange conference center furniture (such as tables, chairs, etc.)
• Provide daily maintenance/cleanup in conference rooms, catering kitchen, and café
• Inventory and stocking of kitchen and conference room supplies
• Crosstrain with and provide backup assistance for the office services department (processing mail, arranging for UPS services, assisting with large print, scan and/or copy jobs, restocking office supplies, etc.)
• Support the Hotel Service Manager and Catering Team to deliver all hospitality and catering services within the home
• Ensure all food orders are correctly issued to the chef
• Understand the menu, offer alternatives and under the service procedures
• Delivering prepared food from the kitchen to the dining areas and serving meals to residents in a pleasant and friendly manner
• Ensure refreshments are always available
• Setting up tables, tidy work areas and preparing food areas for the next service to ensure high standards of hygiene
• Participation in events held at the Caring Homes Group home, Benson Care Home
• Crosstrain with and provide backup assistance for tech support (setting up video conference equipment in conference rooms, etc.)

Skills on Resume: 

• Room Preparation (Hard Skills)
• Food Coordination (Hard Skills)
• Furniture Handling (Hard Skills)
• Daily Maintenance (Hard Skills)
• Inventory Stocking (Hard Skills)
• Office Support (Hard Skills)
• Meal Delivery (Hard Skills)
• Tech Assistance (Hard Skills)

Job Summary: 

• Ensure all client requests are fulfilled in a courteous, efficient and professional manner at all times
• Flexible approach and willingness to undertake a range of shift patterns according to the business needs
• Develops a rapport with all stakeholders
• Maintain neat and organised kitchen areas (both catering kitchen and dry stock pantry area)
• Brand ambassador for the client and ISS
• Ensure that all client site procedures and standards are met
• Liaise with the Reception team in regards to room set-ups/ clear clear-downs and alterations to meetings
• Maintain Hospitality email inbox and ensure all requests are responded to promptly
• Monitor Dry Stock and order from external catering companies and catering stock providers
• Set up catering in the Client Suite as instructed in the SOP
• Deliver catering to the Client Suite promptly and clear down the room once empty
• Deep clean the kitchen areas every Friday, this covers everything from flasks and water bottles to inside the fridges and dishwasher
• Make sure all catering equipment is clean before set up and wipe down any spillages
• Top up complimentary refreshments in the communal Refresh area
• Top up tea caddies in the Client Suite each Friday
• File daily invoices, input them into a spreadsheet and hand them in to the finance department at the end of the week

Skills on Resume: 

• Client Service (Soft Skills)
• Shift Flexibility (Soft Skills)
• Stakeholder Rapport (Soft Skills)
• Kitchen Maintenance (Hard Skills)
• Procedure Compliance (Hard Skills)
• Room Coordination (Hard Skills)
• Stock Monitoring (Hard Skills)
• Invoice Management (Hard Skills)

Job Summary: 

• Assist the catering team in preparing lunches for students and staff
• Responsible for the housekeeping standards within training rooms and catering areas, including both general and food hygiene standards
• Responsible for the safe storage and labelling of supplies, in compliance with food hygiene standards
• Enforce the School's health and safety procedures within the training room and ingredient stores
• Support the management team in the promotion of a safety culture that is understood and adopted by both staff and students
• Maintain open and effective communication with all teachers and staff at the School
• Organised and efficient and handles several duties simultaneously, prioritising effectively

Skills on Resume: 

• Lunch Preparation (Hard Skills)
• Hygiene Standards (Hard Skills)
• Safe Storage (Hard Skills)
• Safety Enforcement (Hard Skills)
• Culture Promotion (Soft Skills)
• Team Communication (Soft Skills)
• Task Prioritization (Soft Skills)
• Multitasking Ability (Soft Skills)

Job Summary: 

• Greet volunteers at the airport upon arrival and oversee volunteer departure
• Engage with visitors to enhance their experience and deepen their relationship with OWS
• Serve as a point of contact for the hospitality team and help resolve any hospitality-related issues
• Coordinate transportation and hotel lodging
• Serve as a liaison between visitors and various airport personnel and manage issues that may arise with customs and luggage
• Facilitate the return of items confiscated by customs and lost or delayed luggage
• Develop relationships with various contacts at the Palmerola International Airport and in the Comayagua area
• Serve as a liaison between OWS and any vendors at the airport 

Skills on Resume: 

• Volunteer Greeting (Soft Skills)
• Visitor Engagement (Soft Skills)
• Issue Resolution (Soft Skills)
• Travel Coordination (Hard Skills)
• Customs Assistance (Hard Skills)
• Luggage Facilitation (Hard Skills)
• Relationship Building (Soft Skills)
• Vendor Liaison (Soft Skills)

Job Summary: 

• Ensuring conference rooms are set up for meetings and events
• Stocking cabinets with drinks and other supplies
• Maintaining a neat and clean work environment by keeping kitchens and conference rooms clean
• Making sure food orders are delivered to the correct meetings
• Assisting the Hospitality Coordinator with needs as they arise
• Ensuring meals and beverages are delivered to patients’ rooms
• Responding to any ad-hoc requests from patients to ensure their comfortable stay
• Assisting the catering and housekeeping teams with day-to-day duties
• Making sure patients feel they are receiving a first-class service at all times

Skills on Resume: 

• Room Setup (Hard Skills)
• Supply Stocking (Hard Skills)
• Area Cleanliness (Hard Skills)
• Food Delivery (Hard Skills)
• Coordinator Support (Soft Skills)
• Patient Service (Soft Skills)
• Ad-Hoc Response (Soft Skills)
• Team Assistance (Soft Skills)

Job Summary: 

• Adheres to Exceptional Skills with People (ESP) House Rules at all times
• Acknowledges that safety is a self-responsibility
• Knows the physical requirements of the job and works within those guidelines
• Performs job duties safely at all times, utilizing learned body mechanics and transferring/lifting techniques
• Plans actions to promote safety
• Report any unsafe situation/equipment according to the Hospital procedure
• Helps to maintain a supportive atmosphere for patients/families while they are guests at Munson Manor Hospitality House
• Works with Environmental Services to ensure that the house is always clean and rooms are prepared to receive guests after being vacated
• Enforces the Hospitality House policies and procedures
• Oversees house operations in the Residential Coordinator and Manager's absence
• Welcomes guests and other visitors, answers questions and provides directions and local information
• Responsible for answering the phone, taking reservations, and assisting with general questions
• Assists with kitchen duties, including setting up breakfast service and basic cleaning
• Assists with linen delivery and restocking
• Responsible for guest check-in and check-out
• Responsible for processing payments made by cash, check, or credit card
• Responsible for balancing daily financial transactions at the end of each shift
• Maintains guest confidentiality at all times

Skills on Resume: 

• Safety Awareness (Hard Skills)
• Guest Support (Soft Skills)
• Housekeeping Coordination (Hard Skills)
• Policy Enforcement (Soft Skills)
• Front Desk (Hard Skills)
• Phone Handling (Hard Skills)
• Kitchen Assistance (Hard Skills)
• Payment Processing (Hard Skills)

Job Summary: 

• Set up the service area before meal periods
• Accurately fill customer orders
• Serve meals to guests in a courteous, pleasant manner
• Maintain sanitary standards in food preparation, service and dining areas
• Adhere to cleaning assignments
• Apply proper food handling principles and techniques to maintain standards of food quality
• Collect money and make change for cafeteria patrons
• Maintain cash by department procedures
• Complete appropriate records and make drops in the safe
• Assemble and deliver individual or quantity food orders and supplies to customers
• Remove service items and deliver to the dish room
• Transport or pick up food products to designated areas
• Safeguard KP assets through the use of proper security
• Using appropriate weight and volume or cutting utensils, individually portion cold food for guest consumption
• Label and date all prepared items
• Manages inventory through appropriate stocking of areas to established par levels 
• Rotate stock so that new items are used last (FIFO)
• Discards outdated items after recording on the usage sheet
• Notify the Supervisor of equipment needing repair or maintenance and/or special patient food or supplies
• Maintain good interpersonal relationships with members, staff and other departments

Skills on Resume: 

• Service Setup (Hard Skills)
• Order Accuracy (Hard Skills)
• Meal Serving (Soft Skills)
• Sanitary Practices (Hard Skills)
• Cash Handling (Hard Skills)
• Food Portioning (Hard Skills)
• Inventory Rotation (Hard Skills)
• Team Communication (Soft Skills)

Job Summary: 

• Observe and maintain current knowledge of the policies and procedures of the department and facility
• Use telephone standards as defined in Service Behavior Standards, answer the telephone, receive and distribute messages to appropriate members of the department
• Actively participates in UBT performance improvement projects
• Supports the sustainability efforts of the Food and Nutrition department by participating fully in recycling programs
• Perform other duties as determined by the supervisor that are directly related to the job
• Follows appropriate policies and procedures for the use of time in the work environment, including absenteeism and tardiness
• Monitors and takes corrective action to prevent recurring absences
• Returns promptly from breaks and schedules them in concert with co-workers to provide appropriate coverage of department and guest care activities
• Consistently on time and ready to work at the start of the shift as well as assignments completed at the end of the shift
• Maintains confidentiality of all client and organizational records
• Releases information according to established policy/procedure
• Addresses members by their proper titles and last names
• Assists customers or connects customers to the appropriate person
• Applies the same courtesy standards to customers on the telephone as in person

Skills on Resume: 

• Policy Compliance (Hard Skills)
• Phone Etiquette (Soft Skills)
• Project Participation (Soft Skills)
• Sustainability Support (Soft Skills)
• Time Management (Soft Skills)
• Attendance Monitoring (Hard Skills)
• Confidentiality Maintenance (Hard Skills)
• Customer Courtesy (Soft Skills)