• Receives assignments from the supervisor to provide non-direct care for residents
• Checks residents in the section regularly
• Answer call lights promptly
• Follows through with resident problems or needs by performing tasks within own scope of responsibilities and by alerting nursing personnel of needs for direct care (i.e. toileting, bathing, feeding, transferring, ambulation, dressing, etc.)
• Respects residents' privacy by knocking and waiting for acknowledgment before entering residents' rooms
• Treats residents with dignity and addresses residents appropriately when speaking with them
• Promptly alerts nursing personnel when residents require direct care
• Reports residents' incidents immediately to licensed staff for prompt attention and completes appropriate documentation for incident reporting per facility policy
• Observes the safety needs of residents
• Identifies safety hazards and reports to appropriate personnel after ensuring that the resident is out of immediate danger
• Transports residents to and from the dining room, activities, etc.
• Alert nursing personnel of any resident requiring lifting or transferring
• Prepares resident for meals
• Transports dependent residents and escorts independent residents to the dining room 
• Assists with the transport of the food cart to and from the dietary department
• Check the tray with dietary care before serving to the resident
• Sets up for residents
• Delivers between-meal nourishment and fresh drinking water to residents
• Encourages/assists residents in eating/drinking
• Reports/records percent of nourishment consumed and amount of fluid intake
• Delivers ice water to water pitchers maintained at the bedside for each resident (unless directed otherwise by the licensed staff for individual residents on fluid restriction)
• Delivers water pitchers to the dietary for sanitizing two times a week

Skills: Resident Check, Call Response, Safety Monitoring, Meal Delivery, Privacy Respect, Incident Reporting, Transport Assistance, Fluid Tracking

• Straightens dresser tops, wardrobes, and stands in the resident's room
• Labels, separates, and cares for personal care items
• Cares for residents' flowers and plants in sections
• Maintains the cleanliness of residents' units, supply rooms, and workrooms
• Cleans bed pans and urinals
• Washes basins, cleans floors if the resident is incontinent, wipes up spilled food and liquids
• Changes, disinfects, and makes unoccupied beds, collects and bags soiled linen and places soiled clothing in the appropriate receptacle
• Place personal laundry in the designated place according to the facility policy
• Maintains the orderliness of the clean linen cart
• Cleans and disinfects soiled wheelchairs, gerichairs and walkers
• Follow established infection precautions, adhere to universal Blood and body fluid precautions
• Uses proper hand-washing techniques per facility police
• Attend and participate in scheduled in-service programs and staff meetings
• Maintains confidentiality of necessary information
• Thinks and acts calmly and logically to meet unusual occurrences of the job without being thrown off stride

Skills: Room Cleaning, Item Labeling, Plant Care, Linen Handling, Equipment Cleaning, Infection Control, Hand Washing, Confidentiality Maintenance

• Maintain high standards of customer service at all times 
• Ensuring that the creation of a friendly, welcoming and approachable environment
• Assist with the delivery of high-quality food and drink from hospitality menus
• Ensuring all catering is ready on time, in sufficient quantities and presented in an appetising and professional manner
• Maintain high levels of hygiene and always comply with all Food Hygiene and Health and Safety regulations
• Assisting with the cleaning of the work area 
• Liaise with the line manager to ensure they are aware of any concerns or issues relating to the work environment
• Attend departmental staff meetings
• Advise the line manager of any issues with the general repair, cleanliness or failure of equipment
• Plan daily workload to ensure all areas are ready and open on time
• Respond to requests for information from customers by College policies
• Actively promote and sell the catering services to customers

Skills: Customer Service, Food Delivery, Catering Setup, Hygiene Compliance, Work Area Cleaning, Issue Reporting, Workload Planning, Service Promotion

• Prepare the conference kitchen (e.g., preparing trolley, crockery and cutlery)
• Clean and maintain meeting rooms as directed in the room set-up schedule and manuals
• Occasional cleaning of public areas after large events
• Deliver catering items to meeting rooms
• Ensure that the trolley and the entire contents are cleaned, wiped down and polished
• Clear and reset rooms on the departure of equipment and furniture, including the removal of catering, to allow for a quick turnaround between sessions
• Clean the room to ensure it is completely clean and set up ready for the new client, in line with the room set-up schedule and client requirements
• Wash crockery, cutlery using the dishwasher, ensuring a sufficient amount of clean items at all times
• Comply with all company and statutory regulations relating to Health and Safety, safe working practices, hygiene, cleanliness, Fire and COSHH
• Immediately cease using and report any faulty equipment to the Duty or Facilities Managers
• Immediately report any incidents of accident, fire, theft, suspicious persons or belongings, loss, damage or other irregularities
• Assist in helping to maintain a conscious approach to security and sustainability within the building
• Attend training courses and meetings to maintain standards in the operation and assist in carrying out the job role efficiently
• Undertake any other relevant duties as reasonably required by the supervisor or Manager (during off-peak periods, this could involve other duties in other departments)
• Operational responsibility for the setup and down and delivery of the customer service function of the meeting rooms
• Contact with all building users who use the centre cafe and Restaurant and contact with other members of the Hospitality and Facilities team

Skills: Kitchen Preparation, Room Cleaning, Event Support, Catering Delivery, Dishwashing Duties, Health Compliance, Incident Reporting, Customer Service

• Consistently and genuinely demonstrate the STARS principles of Service, Teamwork, Action, Reputation and Success in all activities and interactions
• Respond to resident requests for assistance that fall outside the scope of clinical and/or ADL care
• Delivering packages, assisting with phone/video calls, retrieving out-of-reach items, making beds, etc.
• Assist with in-apartment dining by delivering and setting up meals, refilling beverages, and delivering additional items
• Partner with all departments to serve residents during modified operations
• Supporting remote Vibrant Living Activities, collecting meal service trash
• Assisting with disinfecting and cleaning, and responding to call bells
• Conduct check-ins with Independent Living residents
• Encourage residents to engage in modified activities
• Provide companionship to foster positive mental health during challenging times
• Assist with laundry and light housekeeping tasks
• Monitor the community and take appropriate action to keep the environment safe, clean, and attractive
• Participate in and attend all in-service training and education programs

Skills: Resident Support, Meal Delivery, Light Housekeeping, Call Response, Companionship Service, Activity Encouragement, Environment Monitoring, Training Participation

• Self-motivated, resilient and driven to achieve the best possible result
• Must have creativity and confidence to find solutions to everyday challenges
• Exhibits the ability to multitask
• Ability to act on own initiative and think ahead to exceed expectations
• High attention to detail and the ability to work under pressure
• Previous experience in the hospitality sector
• Must be a team player who engages well with others
• Must have qualified in Basic Food Hygiene
• Able to demonstrate a high standard of personal hygiene
• Knowledgeable of Health and Safety, particularly Moving and Handling techniques, Fire Safety and COSHH assessments
• Strong communicator and influencer
• Passionate about offering superior services and want to make a difference

Qualifications: BA in Hospitality and Leisure with 6 years of Experience

• Prior customer service experience in a sports/entertainment venue environment
• Outstanding customer service and interpersonal communication skills
• Able to protect the confidentiality/privacy of various parties when privy to sensitive information
• Must have strong problem-solving skills
• Ability to take direction well and work well with others
• Ability to work in a fast-paced environment
• Must have a strong sense of self-awareness and emotional intelligence
• Must be self-directed and able to work independently

Qualifications: BA in Tourism and Event Management with 3 years of Experience

• Previous experience working within a high-quality office, hotel or restaurant
• Demonstrable commitment to exceeding expectations and goals
• Exemplary customer service skills
• Excellent personal presentation and communication skills
• Passion for doing an amazing job that will leave a lasting impression
• Ability to stay self-motivated in a competitive environment
• Ability to read customers' behaviour and understand their needs
• Team player with a positive attitude and proactive approach to drive customer satisfaction and experience
• Excellent time management skills
• Excellent attention to detail with the capacity to work in a fast-paced environment and meet deadlines
• Ability to interact at all levels
• Excellent personal presentation with a polite, relaxed manner
• Good level of IT literacy with knowledge of Microsoft Office
• Understanding of health, hygiene and safety regulations
• Must hold certificates for Level 2 Food Safety and Health and Safety
• Excellent verbal and written communication skills

Qualifications: BA in Hotel Administration with 7 years of Experience

• Experience working within a customer-facing environment
• Able to respond to many requests and, at times, work under pressure to ensure customer requirements are met
• Knowledge of room booking systems
• Ability to converse with peers and executives in a genuine, professional and confident manner
• Excellent verbal communication skills
• Excellent interpersonal skills
• Ability to deal calmly and effectively with demanding customers
• Ability to keep calm under pressure
• Ability to balance conflicting demands
• Ability to make people feel at ease
• Willingness to strive for excellence even at busy times
• Ability to work under own initiative
• Smart, corporate and elegant personal presentation
• Must be a clear communicator with all levels of personnel
• Self-motivated, excellent time management and organisational skills

Qualifications: BA in Culinary Arts with 4 years of Experience

• Knowledge of Kitchen, Laundry, and Cleaning processes, standards, systems, and equipment
• Basic Food Safety Practices certificate
• Good communication skills and professional presentation
• Positive attitude with a willingness to learn
• Knowledge of good hygiene practices
• Knowledge of WHS work practices 
• Working experience in a restaurant/institutional food service or diet office
• Must have effective oral communication skills
• Able to write legibly, read and follow written instructions
• Must demonstrate the ability to organize and perform work without close supervision
• Basic computer skills and knowledge
• Demonstrated adaptability to changes in work environment and related assignments
• Demonstrated ability to effectively communicate, problem-solve and negotiate with multiple levels of visitors, staff, and patients
• Functions well in a self-directed team environment
• Experience in a Room service environment
• Excellent customer service skills

Qualifications: BA in Facilities and Guest Services with 7 years of Experience