WHAT DOES A HOSPITALITY ASSISTANT DO?
Published: July 2, 2025 - The Hospitality Assistant delivers professional, customer-focused service by greeting visitors, managing the visitor log, and coordinating communication between reception and internal teams. This role supports room reservations, event setup, inventory control, and transportation requests while maintaining confidentiality and following established protocols. The assistant ensures seamless operations by responding to inquiries, anticipating guest needs, and assisting with various hospitality duties.
A Review of Professional Skills and Functions for Hospitality Assistant
1. Hospitality Assistant Duties
- Guest Assistance: Greet and assist all members and their guests throughout the day, maintaining at all times the highest levels of helpfulness and friendliness
- Mail Handling: Receive and notify members of incoming mail and packaging
- Card Management: Activation and replacement of members' key cards
- Membership Information: Provide information about memberships and spaces
- Complaint Resolution: Respond to members' complaints in a timely and professional manner
- Amenity Preparation: Prepare and maintain throughout the day key member amenities including fruit, water, coffee/tea, and beer/wine
- Pantry Monitoring: Monitor pantry spaces on an ongoing basis
- Room Readiness: Monitor conference rooms (including ensuring that dry erase markers, whiteboard erasers, water pitchers, glasses are sufficiently stocked and tables, chairs, phones and whiteboards are organized and ready for use)
- Specialty Monitoring: Monitor specialty rooms such as screening rooms, meditation rooms, wellness rooms, and other rooms to ensure that furniture and equipment are ready for use
- Supply Monitoring: Monitor printing stations (including ensuring that there is a sufficient supply of pens, copy paper, staplers, staples, paper clips, tape and tape dispensers)
- Space Inspection: Monitor common spaces and hallways to ensure consumables are in order
- Event Preparation: Prepare spaces for the hosting of events
- Team Coordination: Work with the facilities and maintenance team to achieve excellence in the delivery of services to Members
- Emergency Response: Respond to service-related emergencies
- Safety Compliance: Comply with all safety policies and procedures relating to the performance of tasks and/or the use of supplies
2. Hospitality Assistant Details
- Non-Contact Tasks: Perform non-direct care tasks (no physical contact with the resident is allowed)
- Linen Distribution: Pass clean linen, closet or drawer resident’s clean laundry
- Room Straightening: Assist in straightening the room, bedside stand, closet, and/or drawers
- Supply Stocking: Stock supplies to resident rooms or nurse servers, and assist caregivers in obtaining necessary supplies
- Water Delivery: Pass water to residents capable of having water at the bedside
- Mail Assistance: Deliver mail to residents and assist in opening
- Letter Writing: Write cards or letters to residents
- Entertainment Support: Tune radios and televisions to residents' preferred programs
- Table Setup: Distribute linens and set tables before meals
- Tray Setup: Set up trays for independent residents, open milk, tableware, place clothing protectors, and napkins
- Food Serving: Serve food items to the table of the feeding personnel
- Tray Collection: Pick up trays and food items from dining areas and return to carts
- Spill Cleanup: Provide general clean-up of spills during mealtime
- Activity Setup: Assemble activity equipment, assist with activity set up and take down
- Area Straightening: Clean and/or straighten areas before and after the activity
- Activity Support: Assist individual residents in accomplishing activities
- Phone Handling: Answer phones, greet and direct visitors
- Area Maintenance: Maintain the nursing unit and patient areas neatly
3. Hospitality Assistant Responsibilities
- Prep Support: Aid the chefs in prep for menu items
- Cleaning Tasks: Ensure basic cleaning jobs are carried out as quickly as possible and in line with the cleaning schedule
- Area Sanitizing: Clean food prep areas and equipment, in addition to crockery and cutlery
- Dishwashing Duties: Collect and wash up pots and pans
- Storage Maintenance: Keep fridges and storerooms clean and organised
- Surface Cleaning: Keep work surfaces, walls and floors clean and sanitised
- Delivery Storage: Support the chefs in the safe storage of all deliveries
- Issue Reporting: Reporting maintenance issues to management
- Visitor Interaction: Meeting, greeting, and interacting with visitors
- Call Handling: Internal call handling including taking and passing on accurate messages
- Booking Management: Processing and confirming meeting room booking requests
- Room Setup: Meeting room set up and hospitality
- Event Support: Ordering, organising, and assisting with hospitality and events
- AV Setup: Setting up audio-visual systems and troubleshooting problems
- Data Entry: Populating data collection workbooks
4. Hospitality Assistant Job Summary
- Refreshment Preparation: Responsible for preparing refreshments for meetings and service staff tea points
- Meeting Support: Preparing refreshments for external meetings
- Room Clearing: Clearing rooms after meetings have ended
- Food Ordering: Ordering food and, on occasion, shopping for food
- Lunch Delivery: Distributing lunches to meeting rooms
- Equipment Cleaning: Cleaning the coffee machines and other catering equipment
- Supply Ordering: Ordering dry goods and cleaning supplies
- Heavy Lifting: Lifting heavy supplies and trays
- Event Support: Preparing refreshments for internal events and meetings
5. Hospitality Assistant Accountabilities
- Customer Service: Represents the firm professionally by providing customer-focused service
- Visitor Management: Maintains visitor log and promptly notifies internal teams of guest arrivals
- Guest Escorting: Greets and escorts visitors to locations
- Need Anticipation: Proactively anticipates visitors’ needs and communicates with internal teams
- Policy Compliance: Follows established protocols and confidentiality policies
- Inquiry Response: Responds to department inquiries and directs them appropriately
- Room Scheduling: Coordinates room reservations and monitors schedules
- Inventory Support: Assists with inventory management and food and beverage orders
- Task Assistance: Performs additional duties and responsibilities for the hospitality department