WHAT DOES A HOSPITALITY ASSOCIATE DO?
Published: July 3, 2025 - The Hospitality Associate provides attentive, professional service by greeting and seating guests, managing queues efficiently, and ensuring each dining experience meets high standards. This role involves serving food and beverages safely, maintaining cleanliness and stock levels, handling transactions securely, and addressing guest needs with care and precision. The associate supports overall operations by promoting compliance with health and safety regulations, participating in staff training, and fostering respectful communication among team members.
A Review of Professional Skills and Functions for Hospitality Associate
1. Hospitality Associate Duties
- Department Coordination: Acts as a liaison between Food Services and all other departments concerning patient meals and diets
- Meal Delivery: Delivery of meals and nourishments according to established patient identification policies and procedures
- Meal Assistance: Assist with all activities related to meal services
- Diet Knowledge: Knowledge of fluid restrictions, tube feeding, diet orders and standards for restricted diets
- Data Transfer: Transfer medical record information into menu software to ensure diet, allergies and modifiers are processed accurately
- Patient Communication: Communicates patient needs and concerns with patients, families, and clinical staff
- Professional Conduct: Maintain a positive representation of Food and Nutrition Services through professionalism, hygiene and uniform
- Temperature Logging: Record and maintain unit refrigerator temperature logs according to facility standards
- Call Handling: Answer and log all incoming calls to the nutrition office
- Customer Service: Maintain the highest level of customer service as outlined by the department and RRH Standards
- Report Generation: Generate reports, tallies, calorie counts, nourishment labels, tray tickets, etc. and process information within established time frames
- Supply Delivery: Responsible for accurate delivery and filling of supplies to units
- Area Maintenance: Maintain work areas in a safe and orderly manner
- Staff Training: Responsible for attending and retaining all staff meetings and in-service training
- Software Backup: Responsible for daily backup of menu software
2. Hospitality Associate Details
- VIP Hosting: Coordinate hosting experiences for VIP players, including suite hosting at sporting events, concerts, golf outings, and more
- Preference Insights: Partner with the Player Development team to gain insights on player preferences for hospitality within a given region
- Experience Gifting: Utilize gifting within experiences to ensure players are happy and engaged
- Event Communication: Manage player communications for events within the region
- Ticket Distribution: Distribute tickets and lead player communication (event logistics)
- Event Design: Design standalone or add-on hospitality events to showcase the DraftKings brand and leave customers “wowed."
- Inventory Management: Oversee DraftKings swag and gifting by managing inventory and fulfillment
- Unboxing Creation: Create “unboxing experiences” through high-end gifting to top customers and prospects
- Post-Event Review: Liaise with player development state reps to identify critical learnings following an event and brainstorm ways to improve events year over year
- Experience Improvement: Consistently strive to improve the VIP experience, thinking critically and creatively about ways to make hospitality the most impactful it can be
3. Hospitality Associate Responsibilities
- Program Execution: Execute the day-to-day demands of the Meals for Purchase program
- Order Processing: Assist in the company store by taking orders and completing team member transactions
- Food Standards: Maintain high standards in food, cleanliness and assist other team members in completing tasks
- POS Operation: Operate the Clover P.O.S. program
- Menu Updates: Update menu items and process team member requests
- Meal Management: Assist in the stocking, rotation, sale, presentation and overall flow of hospitality meals for the purchase program
- Food Safety: Adhere to food safety and sanitation per the health code
- Area Maintenance: Maintain the work area to ensure it is clean and free of clutter
- Station Breakdown: Ensure the breakdown of the station
- Food Labeling: Label and store food by procedures
- Catering Delivery: Assist in the daily delivery and pick-up of catering orders in various locations
- Delivery Verification: Accept deliveries and verify the accuracy of food orders
- Kitchen Prep: Assist with light kitchen prep work and possess basic knife skills and food knowledge
- Sales Reporting: Complete sales and forecasting reports
4. Hospitality Associate Job Summary
- Guest Greeting: Greet guests in a friendly, welcoming and professional manner at all times
- Queue Management: Manage queues in such a way as to optimize business levels in line with health and safety protocol
- Guest Seating: Seating guests in such a way as to optimize the use of the floor
- Issue Handling: Effectively handle guest complaints, compliments, concerns, or special requests
- Upselling Techniques: Offering suggestions for upselling and checking tables
- Food Service: Serving food and beverages to guests safely, effectively, and efficiently
- Area Stocking: Ensuring counters, trolleys, and service areas are fully stocked at all times
- Guest Satisfaction: Check frequently that guests are content with the experience/meal/beverage/service, anticipate their needs to exceed their expectations, and ensure that all guests receive polite attention
- Table Maintenance: Maintain and adjust table settings throughout the meal
- Billing Accuracy: Ensure all guests are billed correctly, issued with a receipt on the guests’ request and thanked for their business
- Coffee Standards: Maintain all Bewley’s coffee standards about the audit criteria and the ‘coffee manual’
- Cleanliness Standards: Ensure all areas are kept clean and tidy at all times and maintain crockery, cutlery, etc. to par stock levels, cleanliness, and ensure all measures are implemented to control breakages/loss
- Daily Cleaning: Daily cleaning duties and checklists as per area and to carry out extra duties such as deep cleaning
- Compliance Monitoring: Ensure compliance, at all times, of all relevant legislation relating to weights and measures, licensing, and underage drinking
- Transaction Security: Ensure all credit and financial transactions are handled in a secure manner
- Till Operation: Operate the till system as per strict company policy
- Float Accuracy: Ensure the accuracy of floats, credit card machines and report mistakes/over rings, etc. to the Manager on Duty
- Team Communication: Ensure good communication is maintained at all times
- Respectful Conduct: Ensure to treat all colleagues with dignity and respect
- Training Attendance: Attend meetings/training sessions
- Staff Training: Assist in the training and assistance of a new staff member
5. Hospitality Associate Accountabilities
- Event Setup: Help with the organization and set up of events
- Team Communication: Communicate with the team to ensure the client’s requests are being met
- Sales Transactions: Complete sales transactions and record new client information
- Inventory Tracking: Maintain and track clients’ inventory
- Training Participation: Create and attend daily training workshops
- Meeting Support: Assist the CEO with the arrangements of client meetings
- Team Outings: Arrange weekly team outings
- Client Meetings: Set up and arrange weekly client meetings