HOSPITALITY ASSOCIATE RESUME EXAMPLE

Published: July 3, 2025 - The Hospitality Associate receives and distributes incoming mail while adhering to established procedures and supports administrative staff with tasks such as data entry, word processing, and research. This role manages front-line communication by answering and directing calls, assisting visitors, and serving as the primary point of contact for clients and inquiries. The associate also oversees office supply inventory, organizes legal and office documents, and ensures efficient, professional customer service through multi-line phone system proficiency.

Tips for Hospitality Associate Skills and Responsibilities on a Resume

1. Hospitality Associate, Willow Creek Lodge, Asheville, NC

Job Summary: 

  • Support other administrative staff with support overflow work, including word processing, data entry and Internet research tasks
  • Perpetuate several different office filing processes and offer general office filing support
  • Put in orders for office and kitchen supplies
  • Use strong prioritization skills and a sense of urgency
  • Organize, review, and allocate incoming mail according to specified procedures
  • Handle and route all incoming phone calls
  • Handling all inquiries and concerns promptly
  • Building strong rapport through positive, professional relationships with residents and visitors
  • Listening to complaints and communicating a willingness to own, drive and resolve issues
  • Interacting seamlessly with other department staff to communicate knowledge, information
  • Monitoring Emergency/Non-Emergency systems and appropriately dispatching to other departments


Skills on Resume: 

  • Data Entry (Hard Skills)
  • Filing Support (Hard Skills)
  • Supply Ordering (Hard Skills)
  • Phone Handling (Hard Skills)
  • Issue Resolution (Soft Skills)
  • Client Interaction (Soft Skills)
  • Urgency Management (Soft Skills)
  • Team Communication (Soft Skills)

2. Hospitality Associate, Golden Pines Retreat, Sedona, AZ

Job Summary: 

  • Set tables, chairs, linens, wine glasses, etc., for daily reservations/events per BEO
  • Pull wine and other supplies in preparation for daily reservations/events
  • Breakdown and clean up event spaces upon conclusion
  • Responsible for the upkeep of event spaces and light janitorial such as washing/buffing glassware, laundering linens, dusting, etc.
  • Assist in routine cleaning of indoor and outdoor event spaces, and ensure areas are presentable for patrons
  • Garbage removal, running dishwasher, buffing wine glasses and other related duties
  • Assist with the execution of events, which include pouring wine, greeting guests, and adhering to the event timeline
  • Greet and check in guests for daily reservations
  • Relaying company policies
  • Assist with packaging and delivering wine order pick-ups facilitated in the parking lots
  • Ensure that all guests feel welcome and are given responsive, friendly, and courteous service always
  • Track Hospitality supplies inventory
  • Receive and store supplies
  • Maintain and clean storage areas and service stations throughout the shift
  • Manage the organization and cleanliness of the employee kitchen and break room
  • Prep, set up and break down internal meetings, lunches, coffee service etc.


Skills on Resume: 

  • Table Setup (Hard Skills)
  • Event Support (Soft Skills)
  • Glassware Cleaning (Hard Skills)
  • Guest Greeting (Soft Skills)
  • Supply Tracking (Hard Skills)
  • Storage Maintenance (Hard Skills)
  • Policy Communication (Soft Skills)
  • Service Quality (Soft Skills)

3. Hospitality Associate, Blue Horizon Inn, Galveston, TX

Job Summary: 

  • Provides support to patients and staff by serving wholesome, attractive meals, maintaining strict sanitation requirements, and performing routine tasks
  • Performs a wide variety of tasks and operations to prepare meals for patients
  • Coordinates and collaborates with hospital floor staff, including RNs, CNAs, and other clinical staff
  • Ensure meals are provided to patients in a manner to best supports their nutritional and medical needs
  • Exhibits a positive attitude and communicates effectively with all levels of staff and patients
  • Expected to remain on task and work efficiently throughout the shift
  • Adhere to HACCP/food safety guidelines/policies and procedures
  • Utilizes systems/processes to ensure patient safety, infection control practices, department security and HIPAA guidelines
  • Maintain and adhere to Food and Nutrition uniform and personal appearance standards at all times
  • Utilizes proper processes to achieve patient, customer and physician satisfaction goals
  • Participate in training with other members of the Food Service department staff to further develop/advance within the industry


Skills on Resume: 

  • Meal Preparation (Hard Skills)
  • Food Safety (Hard Skills)
  • Patient Support (Soft Skills)
  • Team Coordination (Soft Skills)
  • Effective Communication (Soft Skills)
  • Task Efficiency (Soft Skills)
  • Infection Control (Hard Skills)
  • Customer Satisfaction (Soft Skills)

4. Hospitality Associate, Redwood Valley Resort, Eureka, CA

Job Summary: 

  • Coordinate with the Brand Ambassador on day-to-day guest relations at the winery and other locations to promote the Colgin brand
  • Work collaboratively to maintain outstanding levels of communication with all clients and visitors to the winery
  • Send personalized correspondence related to all winery visits and fulfill weekly/daily tasks to facilitate and ensure a seamless guest experience
  • Work closely with the Brand Ambassador and Marketing Manager to develop and implement plans that improve the guest experience and enhance the perception of the winery
  • Assist in the execution of events, both on and off-site, including coordination with all guests, vendors, chefs, and service staff
  • Maintain client data and other pertinent information for the Hospitality and Marketing Departments in a bespoke CRM system
  • Knowledgeably host guests to the winery, providing insight on the property, the wines, and their place within the global wine industry
  • Act as a champion of the brand
  • Provide an engaging, upbeat experience to showcase the company’s rich heritage, craftsmanship and products
  • Deliver the highest standard of hospitality, in person and via phone
  • Assist in all aspects of retail operation, including cash handling, processing and stocking inventory, and maintaining visual standards of displays


Skills on Resume: 

  • Guest Relations (Soft Skills)
  • Client Communication (Soft Skills)
  • Event Execution (Hard Skills)
  • Brand Promotion (Soft Skills)
  • CRM Management (Hard Skills)
  • Retail Operations (Hard Skills)
  • Wine Knowledge (Hard Skills)
  • Hospitality Excellence (Soft Skills)

5. Hospitality Associate, Lakeview Conference Center, Oxford, MS

Job Summary: 

  • Take charge of scheduling and calendaring
  • Complete order requests for office and kitchen supplies
  • Take care of visitors when they enter
  • Take on support overflow work from other administrative staff, such as word processing, data entry and Internet research tasks
  • Handle the duties of fielding and directing calls, as well as taking messages
  • Receive, review, and distribute incoming mail according to specified procedures
  • Help keep office and legal files safe and secure
  • Manage all inquiries, provide fabulous customer service, and act as the main contact for internal and external clients
  • Screen incoming calls with a high-quality multi-line phone or switchboard


Skills on Resume: 

  • Calendar Management (Hard Skills)
  • Supply Ordering (Hard Skills)
  • Visitor Assistance (Soft Skills)
  • Administrative Support (Hard Skills)
  • Call Handling (Hard Skills)
  • Mail Distribution (Hard Skills)
  • File Security (Hard Skills)
  • Client Service (Soft Skills)

6. Hospitality Associate, Prairie Meadow Inn, Sioux Falls, SD

Job Summary: 

  • Performing complex financial analysis and valuations
  • Working closely with investment teams to assess the financial viability of potential opportunities
  • Writing an investment committee memorandum and presenting investment recommendations
  • Maintaining industry data / summarizing publicly available information regularly
  • Preparing and summarizing market data
  • Modelling the impacts of the returns either on the business or within the portfolio
  • Coordinating necessary research to support the investment case
  • Working closely with the asset management team throughout the investment process and facilitating a smooth transition post-closing


Skills on Resume: 

  • Financial Analysis (Hard Skills)
  • Valuation Assessment (Hard Skills)
  • Investment Writing (Hard Skills)
  • Industry Research (Hard Skills)
  • Market Summary (Hard Skills)
  • Return Modeling (Hard Skills)
  • Case Support (Hard Skills)
  • Team Coordination (Soft Skills)

7. Hospitality Associate, Crystal Ridge Lodge, Bozeman, MT

Job Summary: 

  • Responsible for supporting the Hospitality team in expediting the daily set-up and breakdown of the Kosta Browne Visitor Center
  • Assist with the maintenance of all on-site tasting facilities
  • Maintain general cleanliness of the Estate, to include kitchens and indoor/outdoor tasting areas
  • Clean and polish glassware, plates, etc.
  • Set-up and breakdown of private and VIP tastings
  • Assist Hospitality Coordinators with packing wine sales and carrying wine to guest vehicles
  • Assist Hospitality Coordinators with the clean-up of the hospitality area at the end of each day
  • Take pride in offering high-touch hospitality guest experiences through memorable engagement, thoughtful preparation and follow-up
  • Provide in-depth wine and brand information that encourages purchasing and loyalty
  • Provide guest follow-up for orders, customer preference notes and personal thank you notes
  • Efficiently update member profiles and add new customers to the allocation list via Figure/Salesforce CRM systems
  • Support Customer Service team efforts during the DTc release programs to provide overflow assistance
  • Host small on-site group lunches and dinners
  • Periodically host guests off-site for tastings, lunch, dinner or vineyard visits


Skills on Resume: 

  • Setup Support (Hard Skills)
  • Facility Maintenance (Hard Skills)
  • Glassware Cleaning (Hard Skills)
  • VIP Service (Soft Skills)
  • Wine Knowledge (Hard Skills)
  • Customer Engagement (Soft Skills)
  • CRM Management (Hard Skills)
  • Off-site Hosting (Soft Skills)

8. Hospitality Associate, Sand Dune Suites, Pensacola, FL

Job Summary: 

  • Tasting room sales and education
  • Promoting the wine club
  • Sharing story, history and brand
  • Offer superior and professional hospitality in a fun and engaging way
  • Create memories that will last for each guest
  • Meet and surpass sales goals for the year
  • Participate in special events and charities
  • Harvest help opportunities


Skills on Resume: 

  • Sales Education (Hard Skills)
  • Wine Promotion (Hard Skills)
  • Brand Storytelling (Soft Skills)
  • Guest Hospitality (Soft Skills)
  • Memory Creation (Soft Skills)
  • Sales Achievement (Hard Skills)
  • Event Participation (Soft Skills)
  • Harvest Support (Hard Skills)

9. Hospitality Associate, Mountain Echo Lodge, Helena, MT

Job Summary: 

  • Oversees all operations and services at Reception
  • Provides arrival and departure support to guests
  • Helps facilitate recreational opportunities (hiking, swimming, sports, etc.)
  • Offers technology support to guests
  • Supports the needs of micro retreat and Quiet House guests
  • Conduct sales and take registration payments
  • Monitor, organize, and maintain guest-related supplies (e.g., towels, water bottles, amenities)
  • Provides emergency response support
  • Provides transportation support for speakers, musicians, and artists
  • Offers technology and audio support for speakers and musicians
  • Record and edit the Great Hall session audio
  • Offers operational support for artists and activity facilitators
  • Organizes pre- and post-retreat support including facility preparation, printing materials, assisting the Director of Operations, etc.
  • Assist with retreat “special events,” including delivery of culinary and hospitality offerings
  • Assist with library and store organization and stocking
  • Monitor the facility and grounds for cleanliness and safety
  • Straighten furniture, clean, and prepare meeting areas between sessions
  • Keep Reception inviting, hospitable, and neat
  • Support the Program Director and Program Operations Manager on miscellaneous duties


Skills on Resume: 

  • Reception Oversight (Soft Skills)
  • Guest Support (Soft Skills)
  • Recreation Assistance (Soft Skills)
  • Tech Support (Hard Skills)
  • Supply Monitoring (Hard Skills)
  • Emergency Response (Hard Skills)
  • Audio Editing (Hard Skills)
  • Facility Preparation (Hard Skills)

10. Hospitality Associate, Riverbend Guest House, Athens, GA

Job Summary: 

  • Receive and distribute all incoming mail, all while following specified procedures
  • Help out fellow administrative staff with support overflow work, such as word processing, data entry, and Internet research tasks
  • Answer, screen, and direct calls, as well as take messages
  • Serve as the point of contact for internal and external clients, respond to inquiries, and provide excellent customer service
  • Oversee the inventory of office and kitchen supplies
  • Manage the process of filing office and legal documents
  • Help visitors find their way to their destination
  • Proficiency in multi-line phone or switchboard use for handling incoming calls


Skills on Resume: 

  • Mail Distribution (Hard Skills)
  • Admin Support (Hard Skills)
  • Call Management (Hard Skills)
  • Client Service (Soft Skills)
  • Supply Oversight (Hard Skills)
  • Document Filing (Hard Skills)
  • Visitor Assistance (Soft Skills)
  • Phone Proficiency (Hard Skills)

11. Hospitality Associate, Seaside Garden Hotel, Wilmington, NC

Job Summary: 

  • Communicate effectively with many different types of people
  • Handle all incoming Beverage Requests through Outlook and add to the Calendar
  • Manage Outlook calendar to ensure all Hospitality requests are fulfilled and completed accurately
  • Execute conference room set-ups and take-downs per the authorized work order by time and date requirements
  • Ensure conference rooms are stocked with meeting/office supplies (whiteboard markers, flip charts, flip chart markers, etc.).
  • Maintain an appropriate stock of coffee and beverages for coffee/copy convenience areas
  • Provide services such as cleaning and maintaining rooms in good working order, which fosters a sense of well-being for patients
  • Performs cleaning tasks according to established guidelines and protocols as specified by the CDC, JCAHO, IDPH, and departmental standards for infection control


Skills on Resume: 

  • Effective Communication (Soft Skills)
  • Beverage Scheduling (Hard Skills)
  • Calendar Management (Hard Skills)
  • Room Setup (Hard Skills)
  • Supply Stocking (Hard Skills)
  • Beverage Maintenance (Hard Skills)
  • Room Cleaning (Hard Skills)
  • Infection Control (Hard Skills)

12. Hospitality Associate, Aspen Trail Inn, Flagstaff, AZ

Job Summary: 

  • Assist the Director of Operations and Staff with the day-to-day operations of the Ronald McDonald House
  • Welcomes guests in person or on the telephone
  • Completes guest registration processes and provides background checks for all guests over 18 years
  • Maintains security protocol and issues security wristbands appropriately
  • Maintains a clean and organized reception area and workspace
  • Contributes to the team effort, assisting in other tasks
  • Works alongside volunteers to ensure they have a positive experience while volunteering
  • Maintains continuity between volunteer shifts using exceptional communication skills
  • Survey staff regularly to assess needs for volunteer assistance
  • Work with volunteers to resolve issues and promote cooperation and completion of tasks
  • Work with hospital staff to provide excellent “customer service” for guest families


Skills on Resume: 

  • Operations Support (Hard Skills)
  • Guest Reception (Soft Skills)
  • Security Protocol (Hard Skills)
  • Workspace Maintenance (Hard Skills)
  • Volunteer Coordination (Soft Skills)
  • Team Contribution (Soft Skills)
  • Staff Communication (Soft Skills)
  • Family Service (Soft Skills)

13. Hospitality Associate, Whispering Pines Lodge, Bend, OR

Job Summary: 

  • Provide the highest level of customer service to all visitors
  • Maintain a friendly, warm and clean tasting room environment
  • Establish relationships with clientele to help maintain referrals and repeat business
  • Opening and closing of the tasting room
  • Work with the Tasting Room Team to learn the Flâneur Wines portfolio and confidently educate guests on each wine
  • Knowledgeable on winery history and story
  • Provide a unique and educational experience to all visitors
  • Coordinate with management to efficiently host visitors and multiple groups
  • Assist with winery events
  • Promote current events to the tasting room visitors
  • Contributes to winery sales and wine club sign-up goals
  • Support Managers with assignments 
  • Assist with inventory and restocking
  • Curate and maintain relationships with referral sources


Skills on Resume: 

  • Customer Service (Soft Skills)
  • Tasting Room Setup (Hard Skills)
  • Client Relations (Soft Skills)
  • Wine Education (Hard Skills)
  • Event Support (Soft Skills)
  • Sales Promotion (Hard Skills)
  • Inventory Support (Hard Skills)
  • Referral Networking (Soft Skills)

14. Hospitality Associate, Sunflower Valley Resort, Topeka, KS

Job Summary: 

  • Assist Hospitality Manager and Director of Sales in driving business to the tasting room
  • Host virtual tastings for the Herold at Home program
  • Assist in coming up with new, creative ideas to increase tasting signups
  • Conduct outreach and engage in community networking functions
  • Assist Hospitality Manager in running errands pertinent to keeping the tasting room running smoothly
  • Express a high level of luxury communication both via email and phone
  • Shows enthusiasm for telling the winemaker’s story, answering visitors’ questions
  • Provides a fun and educational guest experience for visitors
  • Assists with tasting room task lists i.e., display and stocking of wine or retail items, inventory, clearing and cleaning dishware ware 
  • Assists in maintaining the general cleanliness of facilities
  • Assists with special events on or off-site, along with industry outreach to concierge and tasting rooms
  • Acquires a thorough understanding of Wine Direct POS and Admin Panel, third-party shipping protocol, and off-site warehouses
  • Available for weekends or evenings, as the tasting room schedule requires
  • Coordinate with management to efficiently host visitors and multiple groups


Skills on Resume: 

  • Business Development (Hard Skills)
  • Virtual Hosting (Hard Skills)
  • Creative Marketing (Soft Skills)
  • Community Networking (Soft Skills)
  • Luxury Communication (Soft Skills)
  • Guest Experience (Soft Skills)
  • Retail Support (Hard Skills)
  • POS System Knowledge (Hard Skills)

15. Hospitality Associate, Cedar Hollow Retreat, Albany, NY

Job Summary: 

  • Offers fast and courteous service in a welcoming voice to all customers, based on their needs
  • Enhances the in-store experience for the customers
  • Perform multiple tasks while being attentive to customers and adaptable to the requirements
  • Grasps deep knowledge of the brand and can understand the ideals of the product
  • Understands the synergy between the brands' in-house and the city's wellness culture
  • Understands that the key to driving the business is sales and customer experience
  • Helps with the selection process and check out through the POS system
  • Keeps the stock and floor merchandise well organized
  • Work in a team environment and independently
  • Follows all company policies and any updates, including loss prevention


Skills on Resume: 

  • Customer Service (Soft Skills)
  • Multitasking Ability (Soft Skills)
  • Brand Knowledge (Hard Skills)
  • Sales Focus (Hard Skills)
  • POS Operation (Hard Skills)
  • Merchandise Organization (Hard Skills)
  • Teamwork Skills (Soft Skills)
  • Policy Compliance (Hard Skills)