Job Summary: 

• Develop and execute an operating strategy during hypergrowth.
• Oversee day-to-day operations and expansion into new urban markets.
• Lead, manage, and continue to build the company’s customer success and operations team.
• Oversee and manage rental inventory procurement, warehousing, and utilization.
• Manage and oversee lease underwriting and credit operations.
• Lead and manage third-party logistics and supply chain vendor relations.
• Liaise with the tech team on the operations technology infrastructure roadmap and needs.
• Work with the CEO on company-wide operations responsibilities and initiatives.

Skills on Resume: 

• Strategic Planning (Hard Skills)
• Market Expansion (Hard Skills)
• Team Leadership (Soft Skills)
• Inventory Management (Hard Skills)
• Credit Operations (Hard Skills)
• Vendor Management (Hard Skills)
• Tech Collaboration (Soft Skills)
• Operational Oversight (Hard Skills)

Job Summary: 

• Oversee all operations and ensure operational excellence.
• Manage projects and ensure operational excellence.
• Provide operational leadership towards growing the business.
• Translate strategic vision and entrepreneurial energy into operational reality.
• Manage a driver and customer support function that strives.
• Provide exceptionally responsive and personalized support experiences.
• Lead continuous improvement and other initiatives to aggressively evolve and innovate business processes.
• Manage the Driver Team on driver outreach, acquisition, engagement, and support.
• Distill, synthesize, and prioritize feedback and ideas to improve the product.
• Represent operational needs and opportunities in managing the business to KPIs, budgeting, and financial management.
• Facilitate the sharing of operational best practices across markets.

Skills on Resume: 

• Operational Oversight (Hard Skills)
• Project Management (Hard Skills)
• Operational Leadership (Soft Skills)
• Strategic Execution (Hard Skills)
• Customer Support Management (Hard Skills)
• Process Improvement (Hard Skills)
• Team Management (Soft Skills)
• Financial Management (Hard Skills)

Job Summary: 

• Work with the Director of International Expansion to lead product management for all digital channels.
• Own business strategy roadmap and high-level business processes.
• Provide recommendations to and discuss with the related stakeholders in improving the existing business processes.
• Work with them in implementing the recommendations to ensure alignment across teams.
• Collect product requirements, define technical specs, and ensure functionality assurance.
• Decide on product success metrics, i.e., cost per acquisition, conversion, collection performance, and profitability.
• Closely follow their performance for the Indonesian market.
• Manage all the relationships with the regulatory bodies and the tax office.

Skills on Resume: 

• Product Management (Hard Skills)
• Business Strategy (Hard Skills)
• Process Improvement (Hard Skills)
• Stakeholder Collaboration (Soft Skills)
• Requirements Gathering (Hard Skills)
• Performance Metrics (Hard Skills)
• Market Analysis (Hard Skills)
• Regulatory Compliance (Hard Skills)

Job Summary: 

• Create strategies with senior management to achieve goals.
• Develop and maintain the relationship with the supply and demand network and filter non-performing channel partners.
• Manage and lead the entire end-to-end operation team to ensure smooth operation.
• Plan, propose, and execute possible marketing campaigns targeting lead generation.
• Oversee expense and budgeting to help the organization optimize costs and benefits.
• Mentor and motivate teams to achieve productivity and engagement.
• Work closely with the CEO on the business roadmap.
• Report on operational performance and suggest improvements.

Skills on Resume: 

• Strategic Planning (Hard Skills)
• Partner Management (Hard Skills)
• Operations Management (Hard Skills)
• Marketing Campaigns (Hard Skills)
• Budget Management (Hard Skills)
• Team Leadership (Soft Skills)
• Business Roadmap (Hard Skills)
• Performance Improvement (Hard Skills)

Job Summary: 

• Hold a key leadership position within the business.
• Play a critical role in ensuring objectives are met in alignment with the company's strategic plan.
• Ensure overall operational excellence across the business as it enters a period of growth.
• Manage several direct reports, including Business Development Managers across regions and a Quality Assurance Manager.
• Provide support to the franchisee network as a critical component of the role.
• Support franchisees across operations, HR, marketing, and purchasing.
• Spend time in the field with teams and at the grassroots level to ensure best practices are consistent across the network.
• Lead a high-performing team to grow and manage daily business operations.
• Manage driver, merchant, and business support activities for transport and food business.

Skills on Resume: 

• Leadership (Soft Skills)
• Strategic Alignment (Hard Skills)
• Operational Excellence (Hard Skills)
• Team Management (Soft Skills)
• Franchise Support (Hard Skills)
• Cross-Functional Support (Hard Skills)
• Best Practices (Hard Skills)
• Operations Management (Hard Skills)

Job Summary: 

• Own the delivery SLAs and key distribution center KPIs and translate company KPIs into both individual and team KPIs.
• Ensure teams continue to deliver a best-in-class experience.
• Design how operations functions will scale to meet demand.
• Develop and execute plans to build strategically defensible services and experiences into customer offerings (Next Day Delivery, etc).
• Help establish procedures and processes that enhance efficiency, reduce costs, and maintain a safe work environment.
• Work with the technology team to identify new features to increase efficiency.
• Build a results-oriented, high-performance culture in a team through a commitment to and belief in continuous improvement.
• Foster a culture of learning and safety with a focus on efficiency.

Skills on Resume: 

• KPI Management (Hard Skills)
• Customer Experience (Soft Skills)
• Operations Scaling (Hard Skills)
• Service Development (Hard Skills)
• Process Improvement (Hard Skills)
• Tech Collaboration (Soft Skills)
• Performance Culture (Soft Skills)
• Safety Culture (Soft Skills)

Job Summary: 

• Establish, develop, and implement strategies to drive operational efficiencies.
• Participate in business planning and budget processes, and cascade the plan to the operations team to drive profitability.
• Review and track operational performance to meet the company's target performance.
• Identify issues and concerns, and promote efficiency through practical solutions and value-added recommendations.
• Coach and manage team members with strong leadership capabilities to deliver high morale and performance to drive company growth.
• Think out of the box and drive transformation where deemed fit to enhance operational performance.
• Create and implement a business sustainability program.
• Streamline processes and identify areas to improve and eliminate waste to drive better efficiencies.

Skills on Resume: 

• Operational Strategy (Hard Skills)
• Business Planning (Hard Skills)
• Performance Tracking (Hard Skills)
• Problem Solving (Soft Skills)
• Team Leadership (Soft Skills)
• Business Transformation (Hard Skills)
• Sustainability Program (Hard Skills)
• Process Optimization (Hard Skills)

Job Summary: 

• Support the opening and line management of Registered Managers for the company’s first homes.
• Develop additional homes and oversee their operation, including successful staff management and growth.
• Support Registered Managers in handling referrals and making matching decisions.
• Participate in the tendering, referral, and placement process.
• Recruit, manage, supervise, and develop staff professionally.
• Maintain a high standard of care and support, ensuring continuous adherence to quality standards and proper documentation.
• Ensure the best possible outcomes are achieved for the young people placed with the company.
• Lead in safeguarding children and young people.

Skills on Resume: 

• Home Management (Hard Skills)
• Operations Oversight (Hard Skills)
• Referral Management (Hard Skills)
• Tendering Process (Hard Skills)
• Staff Development (Soft Skills)
• Quality Assurance (Hard Skills)
• Youth Support (Soft Skills)
• Safeguarding (Hard Skills)

Job Summary: 

• Manage contracts with customers, suppliers, and service providers.
• Ensure the legal and compliance team manages risks effectively and stays prepared for changes impacting the business.
• Act as the quality lead to ensure delivery consistency and maintain continuous improvement.
• Identify areas of improvement across all activities within the role’s scope, including automation.
• Lead the team with a coaching style that enables peak performance and manages underperformance consistently and transparently.
• Ensure the HR team hires and retains top talent aligned with the company’s values and culture.
• Collaborate with the CFO and Head of Finance on budgeting and cost management, and maintain full accountability for the P&L.
• Support the CTO and Product Leads to ensure products are designed and delivered on time and within budget.
• Drive business planning and produce reports for the Executive Committee and current or future investors.

Skills on Resume: 

• Contract Management (Hard Skills)
• Risk Management (Hard Skills)
• Quality Improvement (Hard Skills)
• Process Automation (Hard Skills)
• Coaching Leadership (Soft Skills)
• Talent Management (Hard Skills)
• Financial Management (Hard Skills)
• Business Planning (Hard Skills)

Job Summary: 

• Lead, motivate, mentor, develop, and support the teams across all regions.
• Build strong customer relationships across all businesses within the group.
• Adhere to and promote all health and safety compliance standards and ensure all employees do the same to generate a safe working environment.
• Deliver and exceed the business’s financial and operational performance.
• Maximise internal hire opportunities while providing a class-leading external hire solution.
• Identify problems early and initiate actions to ensure the success of the business.
• Achieve or exceed all KPIs to maximise efficiency and profitability.
• Communicate with internal teams and customer teams at multiple levels.
• Plan and manage mobilisations and integrations.

Skills on Resume: 

• Team Leadership (Soft Skills)
• Customer Relations (Soft Skills)
• Safety Compliance (Hard Skills)
• Performance Management (Hard Skills)
• Resource Optimization (Hard Skills)
• Problem Solving (Soft Skills)
• KPI Achievement (Hard Skills)
• Project Management (Hard Skills)

Job Summary: 

• Take full responsibility for all aspects of back office operations to ensure smooth and efficient support for the business.
• Plan and coordinate the Operations department’s launch schedule.
• Set up procedures and policies, implement operations systems, recruit and train new staff, and communicate with regulators.
• Coordinate back office functions and ensure effective collaboration between front office business departments and back office teams.
• Ensure appropriate system infrastructure and standard-compliant services are available to support the frontline business.
• Facilitate a lean, cost-effective, and professional operational environment in line with company cost policies and guidelines.
• Support the implementation of business initiatives, strategies, and company plans effectively.
• Manage relationships with regulators at all levels and respond to regulatory changes by applying them promptly to daily operations.

Skills on Resume: 

• Back Office Management (Hard Skills)
• Launch Planning (Hard Skills)
• Policy Implementation (Hard Skills)
• Cross-Department Coordination (Soft Skills)
• System Infrastructure (Hard Skills)
• Cost Management (Hard Skills)
• Strategy Execution (Hard Skills)
• Regulatory Compliance (Hard Skills)

Job Summary: 

• Recruit and manage a world-class team to support the hyper-growth of the organization.
• Create an Ops roadmap and lead the team to execute against this roadmap to make the organization more efficient and effective.
• Coordinate with senior leadership on top priorities and ensure that all teams are focusing on the right things.
• Partner with FP&A to update company dashboards and improve understanding of business health.
• Work cross-functionally to operationalize strategic growth initiatives on time and budget.
• Serve as the connective tissue across functional teams by managing the rhythm of the business, working to share knowledge, and driving people to achieve company goals.
• Scale operational best practices across the organization.
• Create a strategic roadmap for business expansion and vendor acquisitions.

Skills on Resume: 

• Team Leadership (Soft Skills)
• Operations Roadmap (Hard Skills)
• Priority Management (Hard Skills)
• Data Analysis (Hard Skills)
• Strategic Initiatives (Hard Skills)
• Cross-Functional Collaboration (Soft Skills)
• Best Practices (Hard Skills)
• Business Expansion (Hard Skills)

Job Summary: 

• Ensure product availability in quality, service level, and cost from all production facilities and warehouses.
• Drive the supply (production and import) aligned with the S&OP process to guarantee sales.
• Ensure that the production is managed according to the Quality and Regulatory Compliance Policies.
• Develop, supervise, and control the Budget, Investments, Quality, and EHS.
• Strictly follow up on KPIs and report to the local and regional organization.
• Ensure the cost reduction (productivity, savings) without jeopardizing the Quality.
• Support the EHS strategies implementation, including safety, energy savings, waste reduction, and environmental compliance.
• Ensure proactive communication with different stakeholders (internal and external, e.g., Community).
• Reduce risks of the Operations business, e.g., business continuity plan, investments, and preventive maintenance.
• Provide leadership and coaching of the team and ensure people development.

Skills on Resume: 

• Product Availability (Hard Skills)
• Supply Management (Hard Skills)
• Quality Compliance (Hard Skills)
• Budget Management (Hard Skills)
• KPI Tracking (Hard Skills)
• Cost Reduction (Hard Skills)
• EHS Implementation (Hard Skills)
• Team Leadership (Soft Skills)

Job Summary: 

• Be responsible for the team recruitment and management of the operation team in the area or nation, decompose and implement operation strategies.
• Train, coach, and develop team members for continued personal and professional growth.
• Practice effective schedule management to maximize efficiencies and productivity while ensuring proper coverage and service support.
• Develop a sales development strategy, set sales targets, and a profit target.
• Contribute to establishing and delivering operations capital and revenue strategies to maximize return on investment.
• Practice effective expense control, inventory management, and waste or breakage reduction.
• Be fully aware of the financial projections and work to achieve both top and bottom line expectations.
• Be responsible for store management, sales strategy formulation, and implementation, to achieve the company's sales and repayment goals.
• Ensure that quality standards are understood, communicated, and adhered to at all times by all team members.
• Be responsible for overall guest experience and satisfaction in line with the approved standards and expectations.

Skills on Resume: 

• Team Management (Soft Skills)
• Staff Development (Soft Skills)
• Schedule Management (Hard Skills)
• Sales Strategy (Hard Skills)
• Revenue Strategy (Hard Skills)
• Expense Control (Hard Skills)
• Store Management (Hard Skills)
• Quality Assurance (Hard Skills)

Job Summary: 

• Ensure operational excellence of the production facility, including manufacturing, continuous improvement, team performance, and process development.
• Lead, direct, and manage all aspects of manufacturing, despatch, and procurement activities to meet customer demand effectively and efficiently.
• Utilize an empowered workforce and implement Lean manufacturing principles with a continuous improvement mindset to support the overall strategy.
• Monitor adherence to and delivery of the production plan through the operations teams to meet pre-agreed targets.
• Achieve output levels, including on-time despatch.
• Ensure high levels of customer satisfaction.
• Drive process and productivity improvements across operations.
• Develop production strategies to evolve the operations function.
• Ensure an effective and reliable materials management process is in place to maximize product quality and support the supply chain function.
• Maintain overall business responsibility for quality within the supply chain.
• Ensure health and safety across the business and develop a strong Safety Culture.

Skills on Resume: 

• Operational Excellence (Hard Skills)
• Manufacturing Management (Hard Skills)
• Lean Principles (Hard Skills)
• Production Planning (Hard Skills)
• Customer Satisfaction (Soft Skills)
• Process Improvement (Hard Skills)
• Materials Management (Hard Skills)
• Safety Culture (Hard Skills)

Job Summary: 

• Lead the technical teams to reduce costs, improve efficiencies, and achieve production targets according to AOP.
• Lead overall plant operations following company policies and guidelines.
• Ensure optimum plant availability by facilitating and arranging all necessary maintenance resources.
• Enforce coordination among technical departments to enhance collective performance.
• Drive 5S, Kaizen, CFT, and similar projects to improve plant delivery results.
• Oversee all manufacturing and process excellence activities.
• Maintain stores and consumables effectively to ensure budget utilization and material availability.
• Guide department heads to ensure continual improvement in plant operations by monitoring and analyzing process conditions to enhance operational efficiency and energy conservation.
• Plan all shutdowns and maintenance activities for the plant.
• Ensure implementation of team building, mentoring, coaching, and necessary training or qualification programs at all employee levels.
• Create succession plans within each department.

Skills on Resume: 

• Cost Reduction (Hard Skills)
• Plant Operations (Hard Skills)
• Maintenance Management (Hard Skills)
• Department Coordination (Soft Skills)
• Process Excellence (Hard Skills)
• Inventory Management (Hard Skills)
• Energy Efficiency (Hard Skills)
• Team Development (Soft Skills)

Job Summary: 

• Introduce, monitor, and ensure adherence to internal procedures and policies, and ensure compliance with legal requirements.
• Set and review business goals and evaluate results.
• Assign specific tasks to teams and employees, and ensure their timely and qualitative completion.
• Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements.
• Manage procurement processes and coordinate the allocation of materials and resources.
• Coordinate customer service operations and identify ways to ensure proper customer acquisition, satisfaction, and retention.
• Ensure compliance with local and international laws (e.g., data protection, treating customers fairly).
• Oversee the implementation of technology solutions across the organization, affecting all operational teams.
• Manage contracts and relationships with customers, vendors, partners, and internal and external stakeholders.
• Evaluate risk and lead quality assurance efforts.
• Implement efficient processes and standards across operational functions.
• Design policies that align with the overall company strategy.
• Supervise staff from various departments and provide constructive feedback.
• Oversee expenses and budgeting to optimize organizational costs and benefits.
• Mentor and motivate teams to drive productivity and engagement.
• Report on operational performance, recommend improvements, and follow up on their execution.

Skills on Resume: 

• Policy Compliance (Hard Skills)
• Goal Setting (Hard Skills)
• Task Management (Hard Skills)
• Process Improvement (Hard Skills)
• Procurement Management (Hard Skills)
• Customer Service (Soft Skills)
• Technology Implementation (Hard Skills)
• Risk Management (Hard Skills)

Job Summary: 

• Design and implement business strategies, plans, and procedures.
• Formulate company strategy alongside others within the senior management team.
• Implement efficient processes and standards.
• Lead a team of reception staff who provide an exceptional level of customer service to all guests, along with several holiday sales cleaners whose mission is to maintain an excellent standard of cleanliness.
• Liaise with the Marketing team to explore new channels while maintaining and increasing exposure in current areas.
• Present regular reports and analysis to the board that contain YTD actuals along with forecasted results for the year ahead.
• Maintain the safety certification for each holiday sales unit and ensure all are compliant and safe for guests to use.
• Offer suggestions to improve park services to ensure guests are provided with the highest standards possible.

Skills on Resume: 

• Business Strategy (Hard Skills)
• Process Implementation (Hard Skills)
• Team Leadership (Soft Skills)
• Customer Service (Soft Skills)
• Marketing Collaboration (Hard Skills)
• Performance Reporting (Hard Skills)
• Safety Compliance (Hard Skills)
• Service Improvement (Hard Skills)

Job Summary: 

• Lead multiple business units and take responsibility for the Unit Managers and the Central Engineering team.
• Be accountable for the delivery of Quality and Sales across business units.
• Create a positive, engaging, and supportive culture by maintaining a safe, inclusive environment that promotes openness, honesty, good communication, and empowerment.
• Manage budget and drive cost improvement initiatives.
• Provide leadership coaching to the team to ensure optimal performance of each operation and hold them accountable for their performance.
• Drive improvements through innovation and change management.
• Implement modern and advanced manufacturing and engineering tools and methodologies.
• Chair meetings and facilitate workshops.

Skills on Resume: 

• Business Unit Management (Hard Skills)
• Quality Management (Hard Skills)
• Team Culture (Soft Skills)
• Budget Management (Hard Skills)
• Leadership Coaching (Soft Skills)
• Change Management (Hard Skills)
• Advanced Manufacturing (Hard Skills)
• Workshop Facilitation (Soft Skills)

Job Summary: 

• Support and manage the move to a co-campus group structure at the depot.
• Set clear direction through teams by creating stretching but achievable, consistent targets in line with Safety, People, Cost, and Service.
• Lead the direction of teams in alignment with the operational and supply chain plan.
• Ensure full cost control is in place to deliver the budget and identified cost activities across depots.
• Consistently monitor operational progress against people, safety, service, and cost.
• Drive and embed a proactive, high-performance culture through teams.
• Effectively communicate with direct teams to ensure they are fully informed of business priorities and strategy, and ensure understanding of the role they play in achieving company results.
• Manage stakeholder expectations by providing timely updates on progress, scope changes, and delivery timelines.

Skills on Resume: 

• Structure Transition (Hard Skills)
• Target Setting (Hard Skills)
• Team Leadership (Soft Skills)
• Cost Control (Hard Skills)
• Performance Monitoring (Hard Skills)
• Culture Development (Soft Skills)
• Business Communication (Soft Skills)
• Stakeholder Management (Soft Skills)

Job Summary: 

• Take full accountability for the daily execution of DTC end-to-end services and exercise ultimate decision-making power on operations across multiple functional streams.
• Lead the DTC operations team in collaboration with the business counterpart to ensure execution excellence, performance visibility, and cost control.
• Coordinate the performance of operations delivered by Supply Chain, Consumer Care, Financial Operations, and IT Support functional streams.
• Provide inputs to the product team to design new Value Propositions and enhance DTC capabilities.
• Collaborate closely with the deployment team to implement new DTC Value Propositions and capabilities.
• Drive the construction and implementation of a robust framework to monitor end-to-end operational KPIs and SLAs.
• Contribute inputs for defining operational KPIs and SLAs across functional streams.
• Evaluate business procedure efficiency against organizational objectives and propose improvements with relevant stream leads.
• Ensure cross-stream participation and alignment in developing new SOPs or procedures, including Supply Chain and Customer Care integration.
• Manage relationships with D2C business stakeholders and actively engage them.

Skills on Resume: 

• Operations Leadership (Hard Skills)
• Execution Excellence (Hard Skills)
• Cross-Functional Coordination (Soft Skills)
• Product Collaboration (Hard Skills)
• Capability Implementation (Hard Skills)
• KPI Management (Hard Skills)
• Process Improvement (Hard Skills)
• Stakeholder Engagement (Soft Skills)

Job Summary: 

• Work hand in hand with the Regional President to ensure success for all regional markets spanning the entirety of business-critical topics.
• Oversee the operational process in line with expected growth within the business, including a platform for new products.
• Measure and continually improve metrics and KPIs, set priorities, and drive continuous improvement against results and targets.
• Build and implement strategies with market leaders to achieve overall company strategic priorities (e.g., technology adoption, inventory initiatives, people and culture initiatives, marketing operations).
• Develop a robust and scalable infrastructure that will allow expansion of the customer base and footprint with speed and quality.
• Develop tools and processes to drive fiscal discipline and accountability.
• Ensure day-to-day high-priority regional issues are resolved thoroughly, with a strong customer-service mindset.
• Assist in delivering the Operations Roadmap for a service-led proposition to provide the business with a solid control platform to deliver exceptional and commercial performance across the Operations function.
• Drive operational efficiency and service, ensuring an optimum cost/income ratio.

Skills on Resume: 

• Regional Operations (Hard Skills)
• Process Oversight (Hard Skills)
• KPI Improvement (Hard Skills)
• Strategic Initiatives (Hard Skills)
• Infrastructure Development (Hard Skills)
• Fiscal Management (Hard Skills)
• Issue Resolution (Soft Skills)
• Operational Efficiency (Hard Skills)

Job Summary: 

• Oversee the business operations of the company and the work of executives.
• Manage all laboratory-related functions, including critical key vendors.
• Lead and execute the development, implementation, and management of all customer-facing functions in the order-to-cash continuum, including revenue cycle management.
• Devise, initiate, and implement operational efficiency strategies.
• Implement ongoing process improvement, resource optimization, quality management, timeliness, and accuracy of products and services.
• Participate and provide Operations input and expertise for the evaluation of business development opportunities.
• Lead the Information Technology organization to ensure the development of commercial data strategies and systems that will allow the company to maximize the efficiency and effectiveness of the commercial organization.
• Ensure compliance with all federal, state, and other regulatory guidelines.

Skills on Resume: 

• Business Operations (Hard Skills)
• Laboratory Management (Hard Skills)
• Customer Operations (Hard Skills)
• Efficiency Strategies (Hard Skills)
• Process Improvement (Hard Skills)
• Business Development Support (Hard Skills)
• IT Management (Hard Skills)
• Regulatory Compliance (Hard Skills)

Job Summary: 

• Conduct regular site visits across the estate with estate managers to assess field conditions and evaluate estate practices in conformity with company SOP and policy.
• Review overall productivity and output, such as crop achievement, harvesting round and interval, and field upkeep, and ensure efficient use of resources, including manpower and machinery.
• Identify improvements proactively and propose solutions in plantation management, and lead implementation to enhance overall plantation performance.
• Review and develop strategic activities to increase company income levels.
• Track the implementation of plantation operational activities and monitor budget usage to ensure alignment with the work plan and company provisions.
• Evaluate plantation activity reports to determine their accuracy against actual implementation.
• Coach subordinates by identifying training needs and addressing performance management issues.
• Ensure efficient support from other functional departments to boost productivity and efficiency.
• Participate actively in monthly review meetings on plantation performance versus budget, covering crop achievement, manpower and machine productivity, and utilization, and work plans with the Senior Leadership team.

Skills on Resume: 

• Site Assessment (Hard Skills)
• Productivity Monitoring (Hard Skills)
• Performance Improvement (Hard Skills)
• Income Growth Strategies (Hard Skills)
• Budget Monitoring (Hard Skills)
• Report Evaluation (Hard Skills)
• Team Coaching (Soft Skills)
• Cross-Functional Support (Soft Skills)

Job Summary: 

• Lead materials management, warehouse, transport, and the Channels team, including customer service and retail stores, while fostering a high-performing and caring culture.
• Develop and implement robust and strategic processes to support continued volume growth in alignment with regional and global standards.
• Collaborate with sales, marketing, and other departments to ensure operational alignment with company goals.
• Lead the Logistics team to meet company requirements by optimizing the logistics network for inbound and outbound flows.
• Maximize cost-effective logistics solutions to support business efficiency and profitability.
• Set up and manage warehouses to fulfill domestic customer requirements.
• Manage deals, contracts, and deliveries to ensure a complete and efficient procurement cycle.
• Ensure commercial and cost-saving benefits are realized at the P&L level through effective procurement and logistics management.
• Ensure on-time delivery of goods and services across the supply chain.
• Identify and lead key projects aimed at improving service levels and optimizing costs.
• Implement LEAN principles across relevant operational areas to drive efficiency.
• Ensure customers receive world-class service and customer care across the Channels function.
• Drive innovation by developing new services and processes that support strategic account development and revenue growth.
• Deliver measurable results across the Channels function while upholding customer service commitments.
• Support customers and employees globally by leveraging investments in digitalization.
• Manage and improve the infrastructure to handle approximately 250,000 individual daily interactions.

Skills on Resume: 

• Materials Management (Hard Skills)
• Process Development (Hard Skills)
• Operational Alignment (Hard Skills)
• Logistics Optimization (Hard Skills)
• Procurement Management (Hard Skills)
• On-Time Delivery (Hard Skills)
• LEAN Implementation (Hard Skills)
• Customer Service (Soft Skills)

Job Summary: 

• Build and optimize scalable processes to prepare operations for rapid growth.
• Lead and execute end-to-end roadmap projects.
• Define and prioritize strategic projects and set timelines to achieve goals efficiently.
• Proactively identify and propose new product features to enhance customer experience.
• Manage critical vendor relationships and develop performance tracking systems.
• Develop strategic supply chain partnerships and negotiate commercial terms.
• Oversee outsourced activities to affiliates and third-party service providers.
• Ensure compliance with regulatory requirements, internal policies, procedures, and agreed Service Level Agreements.
• Collaborate with executive leadership to scale operations for future expansion while optimizing current processes.

Skills on Resume: 

• Process Optimization (Hard Skills)
• Project Management (Hard Skills)
• Strategic Planning (Hard Skills)
• Product Development (Hard Skills)
• Vendor Management (Hard Skills)
• Supply Chain Partnerships (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Operational Scaling (Hard Skills)

Job Summary: 

• Build and maintain a high-performing team with strong values, a proactive mindset, intellectual rigor, and leadership potential.
• Ensure strong operational and technology service delivery in alignment with key performance indicators and risk indicators.
• Establish and manage appropriate contracts, including SLAs and pricing frameworks, to support ongoing and new business demands.
• Implement governance, controls, and assurance mechanisms to monitor service delivery, manage risks, ensure compliance with regulatory guidance, and resolve arising issues.
• Ensure the right vendors are selected for the region and that vendor relationships are well-managed and effectively governed.
• Develop strong working relationships with internal teams for all operational and technology-related activities.
• Maintain and foster external relationships with vendors, regulators, and key stakeholders.
• Contribute positively to the outcomes of the local Executive Committee.
• Ensure the local Executive Committee acts as a cultural role model across all aspects of the business.

Skills on Resume: 

• Team Building (Soft Skills)
• Service Delivery (Hard Skills)
• Contract Management (Hard Skills)
• Risk Management (Hard Skills)
• Vendor Management (Hard Skills)
• Internal Collaboration (Soft Skills)
• Stakeholder Engagement (Soft Skills)
• Cultural Leadership (Soft Skills)

Job Summary: 

• Lead the development of the annual operational plan and ensure readiness for delivery.
• Monitor and report on operational progress.
• Update and adjust the operational plan in alignment with the strategy as directed by the Executive Team.
• Support the wider team by providing support, accountability, and resources to enable the successful execution of the operational plan.
• Engage staff by supporting wellbeing, development, providing training, and addressing poor performance.
• Develop and inspire team members while supporting the Executive Team and line managers in hiring new resources as needed.
• Enable the recruitment of top talent who align with the organization’s values and vision.
• Provide staff with the necessary tools and systems to support efficient performance.
• Manage IT systems, management information, databases, operational processes, and office requirements.
• Take responsibility for managing internal processes and policies, and collaborate with the finance team to select the best operational partners.
• Work closely with the Executive and Finance teams to develop and adhere to organizational budgets.
• Ensure budget holders manage budgets effectively and with full accountability.

Skills on Resume: 

• Operational Planning (Hard Skills)
• Progress Monitoring (Hard Skills)
• Team Support (Soft Skills)
• Staff Development (Soft Skills)
• Talent Acquisition (Hard Skills)
• IT Systems Management (Hard Skills)
• Process Management (Hard Skills)
• Budget Management (Hard Skills)

Job Summary: 

• Oversee IT and data security and act as Data Protection Manager to ensure ongoing compliance.
• Manage and oversee all internal communications.
• Establish an internal communications structure to keep teams informed on HR, Finance, Governance, and Operations matters.
• Ensure compliance with relevant legislation and manage organizational risk by seeking legal advice.
• Implement tools and processes to monitor legal compliance and adherence to best practices.
• Assume company secretarial responsibilities and maintain compliance with statutory and regulatory requirements while enabling Board decision implementation.
• Maintain accurate donor records and track and report all donor-related activities in compliance with regulatory and donor requirements.
• Collaborate with the Executive Team to act as liaison between the organization and key donors, building trust and ensuring transparency on how donations are used.
• Project manage the development of fundraising applications by gathering input from the wider team and creating compelling pitches.

Skills on Resume: 

• Data Security (Hard Skills)
• Internal Communications (Soft Skills)
• Compliance Management (Hard Skills)
• Risk Management (Hard Skills)
• Company Secretarial (Hard Skills)
• Donor Management (Hard Skills)
• Stakeholder Relations (Soft Skills)
• Fundraising Project Management (Hard Skills)

Job Summary: 

• Take overall responsibility and lead operational delivery for both P2 and P6 services for the business.
• Devise strategies to enhance customer value and drive continuous improvement across the operational delivery function.
• Drive customer excellence and ensure consistency across the Operations function.
• Ensure relevant skills, competencies, and experience are maintained to support the delivery of business unit services.
• Manage the operational delivery budget and drive operational efficiencies.
• Lead and manage the operations function.
• Manage the delivery of maintenance solutions, strengthen client relationships, and strategically plan regional delivery teams.
• Take responsibility for the P&L of operational delivery and lead efforts to maintain and improve the net profitability of the business.
• Ensure responsible financial management of operations with a commercial focus on margin growth, invoicing, and cash collection.
• Inspire and lead the Operational delivery team to adopt an operating model that exceeds client expectations and creates a customer-centric approach.
• Develop strong working relationships with all Heads of Business.

Skills on Resume: 

• Operational Delivery (Hard Skills)
• Customer Excellence (Soft Skills)
• Skills Management (Hard Skills)
• Budget Management (Hard Skills)
• Operations Leadership (Soft Skills)
• Client Relationship Management (Soft Skills)
• Financial Management (Hard Skills)
• Stakeholder Collaboration (Soft Skills)

Job Summary: 

• Identify and develop potential additional services or works to maximize customer value and business growth.
• Maintain key internal and external stakeholder relationships across the business.
• Support tenders and bids to expand the business unit.
• Collaborate closely with Accounts, Compliance, and RSQA teams to enhance customer value and promote continuous improvement.
• Ensure effective resource management and workload scheduling to meet and exceed customer expectations.
• Develop strong working relationships at every level and optimize customer perception of the business.
• Ensure the Operational delivery team comprises suitably qualified and experienced personnel to meet business and account objectives.
• Support the mobilisation of new project streams in collaboration with the Projects team, including life cycle, FMR, and capital expenditure planning.
• Guide and support the Operational delivery team in recruiting, training, and developing capabilities, focusing on technical and customer-facing skills.
• Develop and implement robust management systems to monitor, report, review, and control operational activities.
• Promote and adhere to company policies and procedures in alignment with company values.

Skills on Resume: 

• Service Development (Hard Skills)
• Stakeholder Management (Soft Skills)
• Tender Support (Hard Skills)
• Cross-Functional Collaboration (Soft Skills)
• Resource Management (Hard Skills)
• Customer Relations (Soft Skills)
• Team Development (Soft Skills)
• Operations Monitoring (Hard Skills)

Job Summary: 

• Oversee the entire supply chain across demand planning, manufacturing, supply chain, and logistics.
• Manage inventory and demand planning by monitoring multi-channel sales and performance versus forecast, and implement cross-functional initiatives to optimize inventory.
• Optimize COGS across all controllable areas and build a strategy for continuous improvement.
• Build and maintain operational dashboards and reporting suites to track, manage, and provide valuable insights on metrics and KPIs.
• Manage all order, inventory, and payment processes.
• Partner closely with the Supply Chain and Operations team to troubleshoot and deliver on new product or retail partner releases, including executing setup processes for onboarding.
• Lead the strategic planning process, develop OKRs, and ensure cross-functional teams adhere to regular performance reporting.
• Develop infrastructure projects and SOPs to streamline processes and increase efficiency without compromising quality.
• Identify operational bottlenecks and build scalable solutions to grow business and market share.
• Monitor the competitive landscape and marketplace, and provide regular reporting and feedback on competitors.
• Implement initiatives across business functions, including new product launches, retail partnerships, and other strategic activities.

Skills on Resume: 

• Supply Chain Management (Hard Skills)
• Inventory Planning (Hard Skills)
• Cost Optimization (Hard Skills)
• KPI Reporting (Hard Skills)
• Order Management (Hard Skills)
• Strategic Planning (Hard Skills)
• Process Improvement (Hard Skills)
• Market Analysis (Hard Skills)

Job Summary: 

• Project manage new operational initiatives with stakeholders across the business.
• Manage the annual budget process, establish timelines, and partner with functional leaders to create financial plans aligned with organizational objectives.
• Maintain budgets, provide timely reforecasting, and manage a three-year business plan in partnership with accounting and FP&A consultants.
• Conduct monthly finance reconciliation to address budget versus actual variances.
• Set up and manage internal expense management processes.
• Pursue continuous improvements to reduce COGS and update the budget accordingly.
• Identify the most cost-effective fulfillment and transportation options and conduct regular cost analysis.
• Conduct ad-hoc analysis and reporting.
• Oversee and manage insurance policies.
• Coordinate the preparation of annual tax returns and payments with tax consultants.

Skills on Resume: 

• Project Management (Hard Skills)
• Budget Management (Hard Skills)
• Financial Planning (Hard Skills)
• Variance Analysis (Hard Skills)
• Expense Management (Hard Skills)
• Cost Optimization (Hard Skills)
• Data Analysis (Hard Skills)
• Tax Management (Hard Skills)

Job Summary: 

• Organize and coordinate company operations (organization structure, processes, and policies) to ensure maximum productivity.
• Plan and coordinate administrative procedures and establish/streamline company systems and internal processes.
• Ensure the smooth flow of information within the company to facilitate all business operations.
• Monitor operational costs and expenses to assist in budget preparation.
• Manage software, representation, culture, recruitment, and HR expenses.
• Gather, analyze, and interpret data and complete management reports.
• Contribute operations information and recommendations to strategic plans and reviews.
• Ensure operations are up to date on policies, regulations, and legal rules and guidelines.
• Obtain/renew all relevant business licenses and permits.

Skills on Resume: 

• Operations Coordination (Hard Skills)
• Process Management (Hard Skills)
• Information Flow (Soft Skills)
• Cost Monitoring (Hard Skills)
• HR Management (Hard Skills)
• Data Analysis (Hard Skills)
• Strategic Contribution (Hard Skills)
• Regulatory Compliance (Hard Skills)

Job Summary: 

• Ensure compliance with local and national government regulations in coordination with legal counsel.
• Assess the company’s legal and operational risk exposure, develop risk mitigation and prevention plans, and implement initiatives to reduce exposure.
• Assess company training needs to monitor and apply to potential training providers.
• Harness and improve the employee performance management system.
• Develop and implement personal development plans for all employees.
• Generate reports weekly for HR productions and report to senior management to provide decision support through HR metrics.
• Manage human resources operations by training and coaching the HR team.
• Help build a great company culture through different initiatives.
• Implement and manage various human resources activities, such as compensation, health and welfare benefits, training and development, records management, succession planning, employee relations and retention, government compliance, and labor relations.

Skills on Resume: 

• Regulatory Compliance (Hard Skills)
• Risk Management (Hard Skills)
• Training Needs Assessment (Hard Skills)
• Performance Management (Hard Skills)
• Employee Development (Soft Skills)
• HR Reporting (Hard Skills)
• HR Team Leadership (Soft Skills)
• Culture Building (Soft Skills)

Job Summary: 

• Collaborate with Trading, Risk Management, and Compliance departments on all regulatory and operational needs to develop a successful operational strategy.
• Launch new products and services through end-to-end global rollouts, from development and implementation to final product distribution.
• Understand and adapt existing systems to comply fully with key global regulators.
• Create and implement processes and procedures to deliver a seamless and first-class customer experience with product offerings.
• Manage a global enterprise responsible for inbound query-handling, platform connectivity, product information, and rebate calculation validation.
• Drive operational excellence and efficiency through objective, quantitative analytics using SLAs and key departmental metrics.
• Resolve trade discrepancies and platform breaks by implementing standard operating procedures to prevent future issues.
• Manage internal and external relationships, global KYC teams, and global trading operations.
• Ensure immediate resolution of compliance issues and maintain business function alignment with regulatory guidelines consistently and promptly.

Skills on Resume: 

• Operational Strategy (Hard Skills)
• Product Launch (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Process Implementation (Hard Skills)
• Global Operations (Hard Skills)
• Performance Analytics (Hard Skills)
• Issue Resolution (Hard Skills)
• Relationship Management (Soft Skills)

Job Summary: 

• Lead, manage, and develop the QA Operations department to ensure effective operational performance and compliance.
• Ensure the QA Operations department adapts to a constantly changing environment.
• Define and drive the strategy and vision for the Quality Department and take overall accountability for the defined strategy.
• Lead complex initiatives beyond Quality Unit duties at the site level to align with business strategy.
• Drive high-quality standards and foster a high-performance culture across the site.
• Encourage new ideas and empower others to introduce innovations.
• Remove barriers that hinder progress and performance.
• Develop talent through coaching and mentoring, and build a strong talent pipeline.
• Serve as a member of the Site Leadership Team and represent QA and Validation.
• Develop relationships and alliances with internal and external stakeholders.
• Collaborate across the site and apply leadership skills to improve processes for successful site delivery.
• Contribute to the definition and implementation of the site strategy and influence site governance.

Skills on Resume: 

• QA Operations Management (Hard Skills)
• Change Adaptation (Soft Skills)
• Quality Strategy (Hard Skills)
• Business Alignment (Hard Skills)
• High-Performance Culture (Soft Skills)
• Innovation Encouragement (Soft Skills)
• Talent Development (Soft Skills)
• Stakeholder Engagement (Soft Skills)

Job Summary: 

• Lead, develop, and hire a team of high-performing workflow operations professionals located locally and internationally.
• Leverage analytical approaches to identify opportunities to improve efficiency and reduce costs to achieve company goals.
• Manage the training and onboarding process of workflow operations professionals to ensure they have the knowledge to succeed and deliver value to clients.
• Develop compensation structures to reward top performers and motivate the team to improve over time.
• Partner with the Product and Engineering team to revamp internal platforms and tools, and continuously improve automation capabilities.
• Collaborate with the GTM team to ensure the ability to support new clients and workloads.
• Forecast demand to ensure appropriate staffing for handling volume fluctuations by hour, day, and season.
• Drive to disrupt the insurance industry, with an entrepreneurial spirit that embraces both technical and business problem solving.

Skills on Resume: 

• Team Leadership (Soft Skills)
• Efficiency Improvement (Hard Skills)
• Training Management (Hard Skills)
• Compensation Design (Hard Skills)
• Automation Development (Hard Skills)
• Cross-Functional Collaboration (Soft Skills)
• Demand Forecasting (Hard Skills)
• Entrepreneurial Mindset (Soft Skills)

Job Summary: 

• Manage the delivery of Production and Non-Production Cloud environments for all regional Cloud Clients.
• Manage the delivery of operational responsibilities and support functions to meet Client-committed Cloud Service Level Agreements (SLAs).
• Increase the effectiveness and efficiency of Cloud Services through continual improvement and change.
• Provide operational expertise to support new contract and SLA negotiations with end clients.
• Support Account Managers in interactions with Cloud Clients and advise BSG and CEM teams on developing and negotiating client-facing estimates and proposals.
• Work with Central teams to develop and improve Cloud-related processes and methodologies and ensure compliance.
• Own the customer relationship and serve as an effective member of steering groups.
• Ensure consistent and effective Client Reporting following contractual commitments.
• Participate as an effective member of local Project Boards and the ORB, representing operations for client project implementation.
• Provide Management Reports and Dashboards.

Skills on Resume: 

• Cloud Service Management (Hard Skills)
• SLA Management (Hard Skills)
• Continuous Improvement (Hard Skills)
• Contract Support (Hard Skills)
• Client Advisory (Soft Skills)
• Process Compliance (Hard Skills)
• Customer Relationship (Soft Skills)
• Reporting Management (Hard Skills)

Job Summary: 

• Play a significant role in long-term planning aimed at delivering operational excellence.
• Own the P&L for all Cloud Operations and ensure accurate reporting.
• Own the continual improvement plan for Cloud in the region and contribute to the global team.
• Own regional KPIs and report them to Cloud Management.
• Support regional audit requirements for the operations group (e.g., SSAE18, Corporate Audit).
• Resolve escalated issues with regional clients and act as the regional client escalation point for Operations.
• Lead and foster a culture of personal development and high performance across the regional team.
• Manage line reports and oversee personnel initiatives, including reviews, objective setting, and career progression.
• Develop and maintain succession planning, resource planning, recruitment, and retention strategies for the region.
• Own the Operations Business Continuity Plan (BCP) in the region and manage updates and testing in line with corporate BCP planning.

Skills on Resume: 

• Operational Planning (Hard Skills)
• P&L Management (Hard Skills)
• Continuous Improvement (Hard Skills)
• KPI Reporting (Hard Skills)
• Audit Support (Hard Skills)
• Issue Resolution (Soft Skills)
• Team Development (Soft Skills)
• Business Continuity (Hard Skills)

Job Summary: 

• Investigate and troubleshoot Cloud tickets to meet internal and client SLAs, and negotiate Service Credits or related commercial discussions.
• Implement cloud solutions, including installation, configuration, and maintenance of native and third-party tools.
• Own Change Management and CAB processes for the region and contribute to the Global CAB function.
• Create, schedule, monitor, and maintain the required EOD/COB jobs.
• Manage application release, patch deployment, service packs, and support major upgrades and implementations.
• Administer all security policies and practices in Cloud Services delivery.
• Work closely with Major Incident Managers, Resolver Groups, and support teams during incident response and resolution.
• Support the Major Incident Manager with high-quality updates and production of Post Incident Reports.
• Adhere to change management procedures and best practices.
• Ensure services are delivered to SLAs and all service requests, changes, problems, and incidents are addressed promptly and conclusively.

Skills on Resume: 

• Cloud Troubleshooting (Hard Skills)
• Cloud Implementation (Hard Skills)
• Change Management (Hard Skills)
• Job Scheduling (Hard Skills)
• Release Management (Hard Skills)
• Security Administration (Hard Skills)
• Incident Response (Hard Skills)
• SLA Delivery (Hard Skills)

Job Summary: 

• Provide updates and recommendations to management on implementation issues and changes.
• Collaborate with Temenos teams to build, maintain, and improve monitoring practices across Cloud services.
• Manage relationships with partners/vendors.
• Monitor the platform in partnership with hosting solution partners.
• Monitor automated processes and application transactions according to the monitoring catalogue.
• Act proactively in response to different alerting mechanisms.
• Analyze trends and provide data-driven recommendations for fixes and enhancements.
• Collaborate with sales, pre-sales, partners, and clients to understand requirements and deliver suitable solutions.
• Drive innovation within the team, adopting new or updated cloud technologies and process improvements.
• Lead and actively participate in service improvement initiatives across Cloud services.

Skills on Resume: 

• Implementation Support (Hard Skills)
• Monitoring Management (Hard Skills)
• Vendor Management (Hard Skills)
• Platform Oversight (Hard Skills)
• Alert Response (Hard Skills)
• Data Analysis (Hard Skills)
• Solution Delivery (Hard Skills)
• Service Improvement (Hard Skills)