Job Summary: 

• Own Operational performance across the Enterprise partnerships portfolio
• Enable the broader ENT team and the Territory teams to improve the operational performance (ie reliability, order accuracy, timeliness) of partners
• Track key metrics, set targets, and build/own action plans for improvement
• Plan, support, and/or lead both localized and wide initiatives
• Drive analysis on strategic decisions, including understanding key levers to improve results and clarifying tradeoff decisions
• Develop tools, training, processes and campaigns
• Collaborate with cross-functional teams, including Territories, Strategic Ops, Finance, and Legal to achieve goals
• Order supplies for all personnel when needed and deliver to individual field technicians

Skills on Resume: 

• Performance Management (Hard Skills)
• Data Analysis (Hard Skills)
• Process Improvement (Hard Skills)
• Project Management (Hard Skills)
• Collaboration (Soft Skills)
• Strategic Planning (Hard Skills)
• Decision Making (Soft Skills)
• Communication (Soft Skills)

Job Summary: 

• Utilizes an advanced understanding of each line of business to foresee necessary changes in software applications and systems
• Develops strategies for implementing needed changes or responding to external changes
• Remains informed of evolving internal and external trends relevant to business unit
• Remains informed of the industry trends, capabilities, and outlook for Automation
• Builds, manages, and maximizes an automation portfolio
• Manages complex, critical automation projects impacting internal operations
• Fosters automation awareness throughout Enterprise Operations through transparent development, executive communication, and demonstrations
• Communicates with / solicits feedback from leaders to ensure automation programs are supporting business goals and objectives
• Manages an established budget
• Develops and maximizes talent and team capabilities through focused plans and deliberate training programs
• Performs general management duties including onboarding, performance appraisals, promotions, and terminations

Skills on Resume: 

• Strategic Management (Hard Skills)
• Change Management (Hard Skills)
• Industry Trend Analysis (Hard Skills)
• Project Management (Hard Skills)
• Communication (Soft Skills)
• Leadership (Soft Skills)
• Budget Management (Hard Skills)
• Talent Development (Soft Skills)

Job Summary: 

• Day-to-day objective is to keep customers and employees satisfied and engaged throughout Michigan in order for the company's services to operate smoothly.
• Interact with customer personnel during visits to ensure customer satisfaction.
• Work with the company's service technicians to ensure on-time arrival at job sites, consistent quality of service, and a high level of customer satisfaction.
• Regularly assess the skills and aptitude of individual technicians and provide ongoing skills training and coaching to maximize technician performance over time
• Schedule and approve time off for all technicians located in the District to ensure adequate coverage of all active job sites, and fill-in at customer job sites as needed during technician time off.
• Visit dealership customers and meet with store management personnel as needed to assess satisfaction or to address any issues.
• Work at automotive dealership job sites as needed to create vehicle photos, video, and/or 360-degree spins. 
• Print window labels as needed and apply them to vehicles using a printer provided by the company
• Troubleshoot and resolve any issues that technicians experience with company owned computer equipment and software including cameras, tablets, printers, etc. to keep technicians productive on a daily basis.
• Work closely with the Michigan Regional Director on a daily basis who is responsible for customer management, sales, and meeting business objectives for the company in the state.

Skills on Resume: 

• Customer Service (Soft Skills)
• Conflict Resolution (Soft Skills)
• Technical Support (Hard Skills)
• Scheduling Management (Hard Skills)
• Coaching and Training (Soft Skills)
• Problem Solving (Soft Skills)
• Quality Assurance (Hard Skills)
• Equipment Troubleshooting (Hard Skills)

Job Summary: 

• Responsible for understanding and driving growth related to the full customer journey from top-of-the-funnel prospecting to expansion and retention
• Proactively design strategy and process
• Provide ad hoc analysis and feedback to leadership 
• Maintain and monitor advanced analytics related to new business pipelines, renewals, and expansion
• Share administration of compensation withthe  Finance team
• Assist with quarterly target setting for the Enterprise segment
• Provide operations support for company-wide initiatives
• Participate in the deal desk that validates data on recently closed opportunities
• Participate in analysis for quarterly Board of Directors meetings
• Provide regular support to corporate analytics

Skills on Resume: 

• Customer Lifecycle Management (Hard Skills)
• Strategic Planning (Hard Skills)
• Data Analysis (Hard Skills)
• Financial Analysis (Hard Skills)
• Compensation Management (Hard Skills)
• Target Setting (Hard Skills)
• Operations Management (Hard Skills)
• Stakeholder Communication (Soft Skills)

Job Summary: 

• Understand and document business requirements and processes.
• Function as the primary point of contact related to the day-to-day execution of Master Data Management (MDM) related tasks.
• Work to answer questions, resolve data issues and provide analysis.
• Conduct data investigations across multiple integrated systems.
• Review and analyze source data and ensure data accuracy and integrity. Guide and advise data analysts to implement process and system improvements to enhance integrity and accuracy of master data.
• Work with stakeholders to understand available data, optimize associated data model and create business insights.
• Supports and performs master data additions, changes and deletions in accordance with procedures and business rules as needed for day-to-day operations.
• Ensure requests for master data maintenance are properly authorized and approved by working with appropriate Data Managers and Data Owners.
• Educate users on master data processes and business rules.
• Review reports and performance indicators to locate and correct data and processes 
• Serve as the SME on master data.
• Execute change management and creation of other supporting documentation for integrations.
• Participate in business process re-engineering activities
• Participate in system integration testing and data verification.
• Document all procedures related to the position.

Skills on Resume: 

• Business Analysis (Hard Skills)
• Data Management (Hard Skills)
• Data Analysis (Hard Skills)
• Data Integrity (Hard Skills)
• Stakeholder Engagement (Soft Skills)
• Process Improvement (Hard Skills)
• Compliance Management (Hard Skills)
• Training (Soft Skills)