• Optimize operational processes both onshore in the local team and offshore in shared service centres.
• Reshape the payment and transaction monitoring process.
• Be responsible for the service delivery of all services defined in the Service Navigator.
• Control costs within the set budget.
• Design and execute operational output metrics.
• Act as the local owner for any optimization projects relevant to service delivery.
• Implement operational infrastructure around new services.
• Create, achieve, enhance, and report all SLAs relevant to service delivery.

Skills: Process Optimization, Payment Monitoring, Service Delivery, Budget Control, Metrics Design, Project Ownership, Infrastructure Implementation, SLA Management

• Own the end-to-end operation for a top retailer.
• Manage the client relationship directly to improve operations and grow the account.
• Align with the client on the implementation of joint strategies.
• Own, analyze, and execute strategies to improve key metrics.
• Visit stores to identify improvement opportunities.
• Build new operational processes to enhance service quality.
• Work cross-functionally with the multifunctional team.
• Deliver on key metrics to enable growth.

Skills: Operations Management, Client Relations, Strategy Alignment, Performance Analysis, Store Auditing, Process Improvement, Cross-Functional Collaboration, KPI Delivery

• Manage the supply of systems.
• Control the quality of devices and their components.
• Oversee system updates.
• Carry out installations at residential sites.
• Develop training programs for installers.
• Ensure proper functioning of the solution at customer sites.
• Develop control panels.
• Implement efficient processes to enable large-scale deployment.
• Liaise closely with teams across multiple locations to ensure smooth business operations.
• Manage day-to-day relationships with key third parties.
• Report directly to the General Manager.

Skills: Supply Management, Quality Control, System Updates, Residential Installations, Installer Training, Solution Maintenance, Process Optimization, Partner Management

• Prepare, revise, and submit reports, budgets, and other documentation.
• Invoice clients and track project progress.
• Conduct regular meetings with the Managing Director for fiscal planning.
• Support company expansion by managing recruitment processes.
• Prepare standardized documentation and operational manuals.
• Support the completion of ISO9001 requirements.
• Onboard new clients and team members and establish training frameworks.
• Collaborate with the Managing Director to set and implement company objectives.
• Plan work schedules with the Senior Project Manager.

Skills: Report Management, Budgeting, Client Invoicing, Fiscal Planning, Recruitment Management, Documentation Development, ISO9001 Compliance, Onboarding & Training

• Manage and assist with all day-to-day operations.
• Provide strong, hands-on leadership and training to the operations team.
• Schedule and direct white glove home deliveries.
• Manage inventory levels and physical movements of products.
• Manage and take ownership of all incoming and outgoing international shipping and receiving.
• Implement KPI tracking for monitoring the performance and progress of the operations team.
• Manage and delegate facilities maintenance, cleaning, and updating product displays.
• Manage and implement all necessary SOPs, safety guidelines, and local mandates.
• Monitor production delivery schedule and liaise with the production department to chase goods deliveries.
• Work alongside the production department to assess the quality of goods and report any issues.
• Support the company’s national and international expansion.
• Conduct search and recruitment of operatives for the warehouse and showroom.

Skills: Operations Management, Team Leadership, Delivery Coordination, Inventory Control, Shipping Management, KPI Tracking, Facility Management, SOP Implementation

• Set up and improve all customer and distributor operations by adapting the existing framework.
• Supervise the contact center handling all exchanges with customers and distributors via phone, email, and chat.
• Animate the operations team daily and coordinate its activities, including planning, staffing, and reporting.
• Handle recruitment, onboarding, and training of employees in line with the business plan and development goals.
• Manage and supervise the supply chain and logistics operations in close coordination with the Sales Department.
• Manage key KPIs of the team, including QoS, productivity, and customer or distributor satisfaction.
• Monitor customer activities and ensure compliance with General Terms and Conditions and applicable regulations.
• Process regulatory requests, such as garnishments, judicial requests, and regulatory declarations.
• Manage and prevent fraud impacting customers.

Skills: Operations Improvement, Contact Center Management, Team Coordination, Recruitment & Training, Supply Chain Management, KPI Management, Compliance Oversight, Fraud Prevention

• Oversee the Operations, Company P&L, and Strategy of the business.
• Define and ensure company revenue targets are met.
• Define and ensure billable utilization targets are met according to revenue goals.
• Be responsible for a lean recruitment process and team that delivers timely project resource requirements to the Sales team.
• Utilize internal and external data to better serve business needs and decision-making.
• Align People Experience, Recruitment, Sales, Marketing, and Office Management toward shared success goals.
• Ensure standards and fairness across different teams regarding career paths, mentoring, and performance reviews.
• Pursue innovative ideas, opportunities, and feedback to drive operational improvement.

Skills: Operations Oversight, P&L Management, Revenue Targeting, Utilization Management, Recruitment Strategy, Data-Driven Decision Making, Cross-Department Alignment, Operational Improvement

• Achieve sustainable revenue growth in line with the budget and target service mix.
• Maintain positive workforce reviews reflecting staff satisfaction and experience.
• Ensure consistency of operations across all branches to effectively support the service offer, mix, and corporate objectives.
• Implement processes and systems that underpin the branch operating model, ensuring the business is safe and suitable for growth.
• Achieve UOP at both the branch and company levels through controlled costs.
• Ensure all staff meet current safety, quality, legislative, and regulatory requirements through effective policy, procedure, and training.
• Achieve and maintain CQC or other regulatory ratings.
• Deliver day-to-day training that meets the needs of the business and supports branch growth targets.
• Ensure care services consistently meet regulatory requirements.
• Manage day-to-day operations of the company in line with company policy, external regulation, and legislation.

Skills: Revenue Growth, Workforce Satisfaction, Operational Consistency, Process Implementation, Cost Control, Regulatory Compliance, Staff Training, Operations Management

• Build scalable processes and expand into new regions and countries.
• Own the strategic direction and implementation of operations in selected markets.
• Develop and oversee internal business operations policies, including OH&S, facility and contractor standards, and internal communication policy.
• Manage budgets and reporting for Operations and Service departments.
• Identify and implement efficiencies across service, logistics, deployment, and other business operations.
• Establish operational infrastructure in newly targeted markets.
• Manage key operational customer and partner relationships, including contractual and commercial governance.
• Lead and develop Operations team members across service, operations, and office management, including remote staff.

Skills: Process Scaling, Market Expansion, Policy Development, Budget Management, Operational Efficiency, Infrastructure Setup, Relationship Management, Team Leadership

• Lead the Country Management team in operating Rental Operations as a profit-driven, customer-focused, team-oriented business.
• Manage KPIs to monitor performance and drive improvements.
• Understand the 24x7 customer environment and respond to operational needs accordingly.
• Engage with eMobility trends and identify related business opportunities.
• Oversee day-to-day operations and ensure smooth execution.
• Participate in the recruitment and selection of new employees and in selecting outsourcing partners for operations across regions.
• Promote the highest standards throughout the rental operation to ensure excellent customer service at all times.
• Lead by example and take responsibility for daily operational decisions.
• Stay aware of daily business operations and proactively engage with potential new revenue streams.
• Convey a professional image of the company to all customers.
• Lead and run operations locally.
• Oversee Country Leads to manage operations across multiple regions.

Skills: Team Leadership, KPI Management, Customer Focus, eMobility Opportunities, Operations Oversight, Recruitment & Selection, Service Excellence, Regional Management

• Help to set and achieve the quarterly and annual sales and overall performance targets of the business.
• Implement strategies to increase business growth.
• Manage day-to-day business operations to ensure smooth and efficient performance.
• Produce weekly, monthly, quarterly, and annual reports and ensure accountability to the executive team.
• Ensure team members are exceeding targets and KPIs.
• Manage the team effectively, including HR activities such as recruiting, hiring, onboarding, and performance management.
• Perform general financial management.
• Liaise with shared services to increase and improve business performance opportunities, including marketing and product management.
• Perform research and client engagement to identify growth opportunities and prepare a business case.
• Maintain and protect brand reputation and quality of service.
• Implement change management.
• Manage legal and RTO compliance.

Skills: Sales Targeting, Growth Strategy, Operations Management, Performance Reporting, KPI Oversight, Team Management, Financial Management, Compliance Management

• Direct and oversee the day-to-day operations of staff to ensure that the team delivers top-quality work.
• Ensure that the teams are motivated to carry out their responsibilities to the required standard.
• Develop and implement policies and procedures to ensure that core operational functions achieve the business objectives.
• Develop and control operational budgets to promote profitability and ensure the company has all the resources required to meet its objectives within agreed financial parameters.
• Oversee purchasing to ensure that the company has the tools and services required for production purposes within agreed costs and quality standards and at the right times.
• Develop all necessary policies and procedures to ensure a safe and healthy working environment across the workplace.
• Maintain working relationships with all other heads to ensure effective coordination of all company activities in support of its objectives.
• Evaluate overall company performance by gathering, analysing, and interpreting data and metrics.
• Act as the company's main adviser on all issues relating to operational functions and keep abreast of the latest developments to ensure that the company maintains its competitive position.

Skills: Operations Oversight, Team Motivation, Policy Development, Budget Management, Purchasing Management, Workplace Safety, Cross-Department Coordination, Performance Evaluation

• Lead the operations team as the business grows to continually build effectiveness and efficiency.
• Develop the team and create a pathway to an excellent career.
• Take responsibility for Supply Chain, Dispatch, Warranty, building a team, and Customer Service, reporting to a Board Director.
• Enable the customer-facing teams to be internally known as customer heroes.
• Develop departmental managers to become leaders by creating scalable structures, working practices, and tools to deliver, measure, and innovate within the context of a highly successful business.
• Support and empower teams to develop decision-making and action planning, allowing them to embrace continual change as customer offerings evolve and grow.
• Evolve and maintain reporting mechanisms that allow teams to plan and resource effectively while keeping stakeholders aware of the current status.
• Develop departmental plans to drive core capability and capacity in line with ambitious growth plans.
• Regularly review structure, processes, and measures as the business evolves.

Skills: Operations Leadership, Team Development, Supply Chain Management, Customer Service Excellence, Manager Development, Change Management, Performance Reporting, Capacity Planning

• Lead the Hub Administration and Operations team with full responsibility for managing, coaching, and developing team members.
• Oversee governance, secretariat functions, event and travel organisation, administrative processes, and office management supporting international research infrastructure.
• Lead the operations and implementation of the planning process to ensure timely delivery, review, and approval of the Scientific Programme, Financial Plan, Annual Budget, and Work Plan.
• Manage budgeting, financial management, and reconciliation processes to ensure sound financial oversight.
• Maintain overall resource planning for the Hub.
• Provide budget and resource forecasts.
• Lead overall compliance management by maintaining and developing structures, document management, and processes aligned with relevant regulations.
• Identify compliance gaps proactively and clarify responsibilities for key areas such as data protection.
• Lead the planning and delivery of governance functions, including the Board, Scientific and Ethics Advisory Boards, and Heads of Nodes Committee, in close collaboration with the Principal Legal Adviser.

Skills: Team Leadership, Governance Management, Operations Planning, Financial Oversight, Resource Planning, Compliance Management, Gap Analysis, Event Coordination

• Follow up on contracts with subcontractors across all aspects of their services.
• Be responsible for managing subcontractors regarding the goods or services provided, including handling goods or personnel replacement.
• Manage the operations department by prioritizing, scheduling, and assigning or reallocating work and resources.
• Approve or hold work requests pending further verification, provide technical advice and guidance, and resolve escalated problems.
• Monitor work quality, quantity, and adherence to established schedules and service level standards.
• Oversee the development of procedures and service level standards for cleaning, security, and preventive/predictive maintenance.
• Coordinate with suppliers to ensure services are performed professionally and on time.
• Ensure proper performance by external contractors for all maintenance contracts related to equipment installation, services, and repairs within the premises.
• Communicate with the Engineering Department to ensure proper supervision and maintenance of all common services, including air-conditioning systems, fire equipment, swimming pool, electricity generators, security systems, and other building services.
• Implement and update procedures, and ensure the day-to-day operations of all projects are managed efficiently.
• Maintain a clean and orderly work area.

Skills: Contract Management, Subcontractor Oversight, Operations Scheduling, Technical Support, Quality Monitoring, Procedure Development, Supplier Coordination, Maintenance Supervision

• Facilitate the creation of company-wide 1, 3, and 5-year business plans.
• Build and maintain relationships with leadership and stakeholders to guide decisions on operational activity and strategic goals.
• Collaborate with executives to develop, implement, and track strategic priorities and initiatives.
• Implement and track metrics to support informed business decisions.
• Create and manage the company's business continuity plan.
• Oversee Administration, Facilities, Human Resources, Information Technology, and Knowledge Management teams and departments.
• Establish standard operational procedures across all offices.
• Coordinate communication and alignment between operational departments and project teams.
• Facilitate cross-group communication and collegiality across offices, studios, and departments.
• Conduct regular audits of tools and software and recommend improvements.
• Assist Human Resources and Knowledge Management in developing strategic plans and initiatives for Learning, Training, and Development.
• Collaborate with Marketing Communications, Business Development, and Finance departments.
• Champion an agile culture that supports innovation, growth, and learning.
• Support the unified organizational mindset by enhancing communication and knowledge sharing across the multi-office ecosystem.

Skills: Business Planning, Stakeholder Relations, Strategic Implementation, Metrics Tracking, Continuity Planning, Department Oversight, SOP Development, Cross-Department Coordination

• Take full P&L responsibility for the Operations group, including Production and Facilities.
• Implement plant maintenance and capital improvement plans to drive continuous improvement and workplace productivity while maintaining the highest quality standards.
• Implement and oversee regulatory compliance to meet federal and state EPA, OSHA, and NOP requirements.
• Oversee intellectual property protection for the company's trade secrets related to Operations.
• Supervise the Engineering and Facilities Manager in managing site-wide maintenance, security, and facility upkeep.
• Lead, sponsor, and support capital projects by identifying investment opportunities, developing business cases, sourcing equipment, supporting governance, and ensuring on-time, on-budget commissioning.
• Oversee the Production Planner in developing production schedules that maximize throughput, meet CADs, minimize overtime, and ensure cross-training of operators.
• Establish short- and long-term manufacturing plans to ensure personnel and capital resources align with sales projections and productivity needs.
• Ensure cross-training across all areas to build a flexible and agile workforce capable of quickly responding to customer needs.
• Lead the Production team in implementing Lean Manufacturing, OEE principles, root cause problem-solving, and other best practice techniques.
• Ensure all customer complaints and claims are fully investigated, with cost and risk minimized, and root causes addressed to prevent recurrence.
• Drive workplace safety improvements through near-miss reporting and formal root cause investigations with corrective actions.
• Manage the development, performance, and engagement of the Operations and Facilities Teams.
• Perform additional work, including project-based tasks, for the operation of the business.

Skills: P&L Management, Continuous Improvement, Regulatory Compliance, IP Protection, Capital Project Management, Production Planning, Lean Manufacturing, Workforce Development

• Work with the sales desk supervisor to manage the sales desk and ensure all calls are answered on time and all tickets are responded to within 2 hours.
• Monitor the performance of the sales desk, record KPIs, and take action where performance does not meet required levels.
• Maintain open order books to track and monitor for on-time deliveries.
• Manage Birmingham procurement to ensure material is available within lead times for production and stock holding KPI is met.
• Manage purchasing yearly RFQs to maintain the best pricing of materials with approved vendors.
• Work with purchasing to overcome any shortages of parts and coordinate with the international procurement team.
• Request and manage the support of R&D where alternative parts are required due to the standard part no longer being available.
• Ensure production is optimised and builds are monitored against standard build times while applying lean practices to improve efficiency.
• Maintain and update work instructions and training records to follow safe working practices and environmental standards.
• Release work orders to production with a clear plan on priorities and targets set.

Skills: Sales Desk Management, KPI Monitoring, Order Tracking, Procurement Management, Vendor Negotiation, Shortage Resolution, Production Optimization, Lean Practices

• Set up and lead daily production meetings involving relevant departments to ensure all production issues are addressed.
• Maintain storage of materials to ensure stock accuracy and manage annual and rolling stock counts.
• Oversee goods receipt and expedite customer goods to ensure efficiency.
• Ensure health and safety measures are in place and risk assessments are reviewed regularly.
• Monitor spare stock to ensure stock availability targets are met.
• Manage the relationship with logistics partners in Birmingham to ensure customer delivery requirements are fulfilled.
• Manage the warranty process for all products supplied via Birmingham and directly from the central warehouse.
• Manage the purchasing function, including setting up and managing suppliers.
• Set targets for improvement and monitor these targets using KPIs, including cost reductions and payment terms.

Skills: Production Coordination, Inventory Management, Goods Receipt Oversight, Health & Safety, Stock Monitoring, Logistics Management, Warranty Administration, Supplier Management

• Develop the operations strategy aligned with ambitious showroom, eCommerce, franchise, and contracts growth objectives.
• Implement an annual operations plan tailored to each growth stage using continual improvement principles and calibrated scaling.
• Collaborate with the Senior Leadership Team to implement strategies that deliver Customer Experience Excellence.
• Identify the resources and tools required to achieve operational excellence over the next 3 to 5 years.
• Develop a people plan to optimize efficiency and collaboration between teams.
• Enhance existing SOPs and refine the template and process for updates to ensure repeatable success.
• Use data and research to plan for a more operationally efficient, cost-effective, and profitable future.
• Develop a reporting structure and dashboard metrics to present real-time KPIs, quarterly OKRs, and Management Information.
• Act as the Systemisation Champion with comprehensive knowledge of processes, automation, and IFTTT principles.
• Foster a customer-centric ethos to elevate performance standards and enhance the company’s reputation.

Skills: Operations Strategy, Annual Planning, Customer Experience, Resource Planning, People Management, SOP Enhancement, Data-Driven Planning, KPI Reporting

• Oversee and support a wide range of projects, including new store openings, to ensure on-time and on-budget delivery using appropriate project management methodologies.
• Continuously improve the proprietary ERP system and SOPs in collaboration with the IT Manager to maximize company-wide efficiency and uphold excellence.
• Manage product development for own-brand OEM and ODM sourcing, quality control, and technical product support.
• Ensure efficient and cost-effective procurement for stock and JIT goods through strong supplier relationships and robust SLAs.
• Maintain optimum stock levels for all core products while minimizing losses and enforcing zero tolerance for supplier returns.
• Ensure warehouse excellence in Health & Safety, layout efficiency, and BIN location accuracy for fast processing of orders.
• Apply lean manufacturing principles in solid surface fabrication and furniture assembly.
• Ensure fast imports and on-time in Full (OTIF) customer deliveries via company vans, pallet networks, and parcel couriers.
• Resolve after-sales queries promptly and manage the after-sales CRM ticketing system efficiently.
• Produce weekly and monthly OKR, KPI, and Root Cause Analysis (RCA) reports to track performance, highlight issues, and define corrective actions.

Skills: Project Management, ERP Improvement, Product Development, Procurement Management, Inventory Control, Warehouse Operations, Lean Manufacturing, Logistics Coordination

• Provide leadership for the organisation operating the tower, atrium, and plaza.
• Make policy, planning, and strategic decisions on behalf of the operational company and its Board of Directors.
• Promote a culture that encourages high performance and morale.
• Identify and address problems and opportunities to enhance asset and service delivery performance.
• Engage effectively with senior stakeholders, building occupants, and customers by listening and collecting feedback on asset and service delivery.
• Build alliances and partnerships with other organisations to improve service delivery.
• Oversee property and facilities management contracts effectively.
• Administer performance-based term contracts for property and facilities management.
• Undertake frequent performance reviews and proactively advise technical teams and service providers on best practices.
• Work with the Hotel Operator and the appointed Hotel Asset Manager to ensure compliance with hotel management contract requirements and asset ownership obligations.
• Understand general financial management.
• Interpret and manage profit and loss, balance sheet, and cash flow.
• Oversee budgeting, reporting, planning, and auditing for operational teams and departments.
• Collaborate with the Hotel Asset Manager to ensure proper management of hotel revenues and operational expenditures.

Skills: Organizational Leadership, Strategic Decision-Making, Stakeholder Engagement, Partnership Building, Facilities Management, Contract Administration, Financial Management, Budget Oversight

• Manage treasury and administration related to the hotel operator and management.
• Oversee capital expenditure planning, budgeting, and spending.
• Evaluate compliance of the tower with international health, safety, and environmental regulations, codes, and best practices.
• Collaborate with the HSE Manager to develop, implement, and execute a robust HSE inspection, auditing, and reporting regime.
• Ensure that all HSE rectification and remedial actions are executed quickly and effectively to maintain compliance.
• Understand the requirements of applicable Jointly Owned Property (JOP) laws and ensure compliance.
• Ensure that Building Management Firms for the tower and common areas fulfill obligations as outlined by governing authorities and applicable laws.
• Attend Owner Committee meetings and ensure they are conducted professionally and following governance standards.
• Listen and respond to the Owners Committee with appropriate actions.
• Ensure that planning, budget, and financial matters are properly addressed by the Owners Committee and Building Management in the best interest of the tower and stakeholders.
• Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
• Oversee the operational teams within the tower and district, including JOP Building Management, Property and Facilities Management, Hotel Asset Management, and Treasury and Administration.
• Monitor, report, and advise on the performance of operational teams, taking appropriate actions to drive efficiency and improve performance.

Skills: Treasury Management, Capital Planning, HSE Compliance, Regulatory Adherence, JOP Compliance, Committee Management, Legal Oversight, Operational Performance

• Lead the manufacturing function at both transactional and strategic levels.
• Know where the factory is against the plan at all times.
• Encourage accountability across the production teams.
• Drive optimum customer service, quality, and efficiencies through the production teams.
• Work closely with the teams to develop accountability and empowerment.
• Collaborate cross-functionally with technical and supply chain teams.
• Understand and support all other business functions.
• Motivate others and lead by example, consistently demonstrating best practices in attitude and execution.

Skills: Manufacturing Leadership, Production Monitoring, Team Accountability, Service & Quality, Employee Empowerment, Cross-Functional Collaboration, Business Support, Motivational Leadership

• Design and implement operational strategies, plans, and procedures.
• Create and continuously optimize an automated workflow surrounding operational processes and tech stack, including quote-to-cash and HR.
• Introduce a company-wide Agile way of working to ensure optimal use of resources through continuous feedback and improvements.
• Lead and implement highly effective steering cadences, translating long-term goals into short-term actions.
• Develop and enhance business intelligence through data analytics to provide all teams with up-to-date insights for impactful decision making.
• Participate in expansion activities in key markets through investments, acquisitions, and corporate alliances.
• Develop and instill a culture of continuous improvement focused on enhancing all business processes.
• Leverage and strengthen relationships with suppliers, customers, colleagues, and departments.

Skills: Operational Strategy, Workflow Automation, Agile Implementation, Strategic Execution, Data Analytics, Market Expansion, Continuous Improvement, Relationship Management

• Experience in commercial development, marketing, and sales.
• Ability to understand and manage complex business and financial data.
• Demonstrable experience in the effective management and performance of people.
• Awareness of and sensitivity to wider strategic and commercial issues.
• Track record of managing multiple stakeholders and projects.
• Team player with good time management skills.
• Able to build strong and sustainable customer relationships.
• Able to recognise and capitalise on new opportunities/innovative approaches.
• Good knowledge of MS Office, including a high level of Excel, and preferably Hire Management software or Jaama Key2.

Qualifications: BA in Business Administration with 6 years of Experience

• Relevant experience in startups scaling operations during hypergrowth.
• Experience managing and scaling white glove or heavy parcel logistics and fulfilment.
• Love managing, coaching, and helping develop individuals and culture within their team.
• Customer-obsessed with a passion for understanding and improving their experience.
• Highly analytical and KPI driven, action-oriented, and ready to move fast.
• Can work in an independent, fast-moving, collaborative work environment.
• Understand and have a genuine affinity for the product and solution.
• Well-rounded with diverse interests, driven to make a serious dent in the world.
• Organized and responsible with a good eye for detail and analytical skills.

Qualifications: BA in Supply Chain Management with 4 years of Experience

• Operations experience in a multi-disciplined industrial undertaking.
• Good problem-solving skills, proactive, and result-oriented.
• Proven ability to communicate effectively to drive positive outcomes with key stakeholders.
• Strong relationship-building, influencing, and negotiation skills.
• Proven track record of managing large-scale operations to profitability.
• Exposure to the driving community development and sustainability program.
• Positive attitude and excellent leadership, and a coaching mindset.
• Self-motivated with the ability to work independently and under pressure.
• Strong business acumen and analytical skills.
• Exposure to the agriculture industry.

Qualifications: BS in Industrial Engineering with 10 years of Experience

• Industry experience in similar roles, preferably with a significant track record in leading fintech startups or digital banks.
• Experience working with financial regulatory bodies.
• Experience in more than one market or a regional/global role.
• A strong track record of empowering and improving others through regular coaching and development.
• A creative approach, with the ability to anticipate challenges and develop innovative solutions.
• An ability to work and make decisions independently, as well as collaborate effectively as part of a wider team.
• Knowledge of relevant policies, procedures, and regulatory rules and regulations.
• Strong persuasion and communication skills.
• Excellent stakeholder management skills.
• Willingness to work across time zones with global and regional teams.

Qualifications: BA in Financial Management with 8 years of Experience

• An experienced leader in business operations and customer services in a digitally led B2C environment.
• Can provide expertise in best practice business operations and customer services.
• Passionate about customer service excellence, proactive customer communications.
• Be highly structured, detail-oriented, and process-driven.
• Be collaborative, able to work and engage effectively with functional heads and external partners.
• Demonstrate a proactive approach.
• Have the capability to build operations and customer services from scratch.
• Be ready to take the next step in their career and accept accountability for operations and customer services globally.
• Energetic, ambitious, proactive, collaborative, excellent communicator, subject matter expert.
• Hands-on - not adverse to making a call personally from the contact centre to a customer.
• Adept in a multi-cultural business operating internationally.

Qualifications: BA in International Business with 9 years of Experience

• Experience working in consumer goods.
• Understanding of the industry dynamics and what it takes to bring products to market.
• Analytical horsepower that can easily utilize data to conclude, particularly for ambiguous problem spaces.
• Financial acumen with sharp instincts regarding P&L and unit costs to drive efficiency in the business.
• Good verbal and written communication skills.
• A shrewd negotiator who can contract with a variety of stakeholders (contract manufacturers, suppliers, quality auditors, 3P providers, etc.) and hold them accountable.
• An ability to drive all aspects from product creation to manufacturing to delivery.
• Keen eye for scaling processes as the business grows.
• A strong leader who retains and hires talent that will help the company grow.
• An ability to drive and establish a culture for the nascent ops team.

Qualifications: BA in Economics with 7 years of Experience

• Experience in managing large-scale global workforces (e.g., BPO, gig economy, contractor workforces, call centers), preferably in hyper-growth VC-backed companies.
• Experienced people manager with demonstrated ability to develop and lead teams, ideally through the use of OKRs.
• Proactive leadership that seeks out new opportunities, drives projects, and navigates ambiguity with grace.
• Outgoing team player excited to work cross-functionally and build relationships.
• Highly developed interpersonal skills and ability to credibly and compellingly present and debate recommendations with senior leadership.
• Understanding of financial metrics/KPIs and quantitative levers used to drive business.
• Ability to develop positive working relationships with stakeholders and customers.
• Have a positive can-do attitude and be self-motivated.
• Humility and a team player.
• Multi-task abilities without losing focus.

Qualifications: BA in Entrepreneurship with 12 years of Experience

• Experience in metering or an operations role in the electricity industry.
• Experience in designing and implementing business strategies, plans, and procedures.
• An ability to manage and liaise across all departments.
• Working knowledge of SMETS2 meters and SMETS1 experience.
• An understanding and/or interest in technologies, especially around renewable energy.
• Operational knowledge, but also be customer-focused.
• Able to focus on company objectives to measure the most optimal way for the entire team to invest their time, resolve inevitable blockers, and provide guidance.
• Experience working with Demand Side Response and flexibility.
• An innovative, think-outside-the-box mindset.
• Good communication skills (Fluent in written and spoken English).

Qualifications: BS in Engineering Management with 5 years of Experience

• Experience in an Operations and/or Finance Operations Leadership role, overseeing business operations.
• Experience working in Hardware, IoT, Connected Devices, Software, and/or eCommerce.
• Experience with eCommerce and/or Supply Chain ops.
• Experience being directly responsible for P&L performance and management.
• Ability to effectively communicate with customers, team members, and leadership.
• A creative thinker with a keen analytical mind.
• A leader with experience managing and establishing processes with cross-functional teams.
• Exceptional at streamlining processes, keeping things organized, and executing.
• Capable of identifying solutions to complex problems.
• Can see the big picture while navigating the matrix system, helping the team to prioritize tasks and projects.
• Highly organized and extreme attention to detail.
• Comfortable with ambiguity and love to work in a fast-paced, lean, startup environment.

Qualifications: BA in Strategic Management with 11 years of Experience

• Experience in banking or banking software consultancy, particularly in Wealth Management and Private Banking.
• Cloud Operational experience supporting mission-critical applications.
• An appreciation of ITIL and requirements for audit compliance/SSAE1.
• Strong leadership with the ability to sell an idea, and create "followship", leading to lasting, beneficial change.
• Critical thinking and problem-solving skills, i.e., the ability to make decisions and assess risk.
• Strong organizational and planning skills.
• Strong, clear communication (both written and oral), including influencing skills.
• A skilled negotiator with the ability to influence.
• A skilled, motivational team leader who can resolve conflict.
• Flexible approach to work and used to working in a stressful environment.
• A champion of innovation and continual improvement.

Qualifications: BS in Finance with 10 years of Experience

• Experience in leading operations teams in fast-growing startups.
• Demonstrable competency in strategic planning and business development.
• Strong network with the leadership teams of various B2B and/or B2C tech product companies.
• Data-oriented and good experience in team/stakeholder management.
• Proven experience as a head of operations or a similar leadership role.
• Working knowledge of IT/Business infrastructure.
• Well organized, process and quality-driven, great attention to detail.
• Strong analytical and Asana skills.
• Passion for solving farmers' problems and revolutionizing agriculture.
• A positive, yet data-driven leader who maintains a high standard of productivity and quality.

Qualifications: BS in Information Systems Management with 8 years of Experience

• Experience managing/supervising staff at a senior level within children’s residential services.
• Experience in developing and leading new teams.
• Knowledge and experience of implementing the National Minimum Care Standards for Children’s Homes.
• A full understanding of managing referrals, case recording, rota preparation, and report writing for Children’s Residential Homes.
• Experience in carrying out supervision, capability, appraisal, and induction.
• A professional qualification or have completed Level 5 Leadership and Management for Residential Childcare or equivalent.
• Strong communicator with a collaborative working style.
• Be a genuine team player.
• Creative and innovative thinker with an entrepreneurial mindset.
• Must have good time management skills.

Qualifications: BA in Public Administration with 7 years of Experience

• Established track record in a similar eCommerce leadership operations role.
• Experience in managing third-party direct-to-consumer facilities.
• Excellent experience in continuous improvement processes and optimisation.
• Experience in new product development or new SKU set-ups.
• Record of successful business improvement, project delivery, and continuous improvement.
• Proven manager with a history of staff training, development, and management.
• Strategic thinking with tenacity to lead changes and transformation
• Data-driven with expert analytical abilities and report writing.
• Strong writing, communication, and presentation skills, and exudes good executive presence in interacting with senior stakeholders.
• Able to work independently and demonstrate high competency in decision making, problem solving, and adept in the use of data insights to drive action planning and decisions.

Qualifications: BA in Marketing with 9 years of Experience

• Experience in biotech or pharmaceutical-based GMP manufacturing operations, including experience in facility maintenance, infrastructure, engineering, and operations management for the biotech/biopharma industry.
• Experience in the development, automation, and manufacture of gene therapy, biotech, or pharmaceutical products and facilities or biotechnology.
• Strong project management skill set with extensive experience in strategic/tactical planning, demonstrated ability to perform long-term project planning
• Ability to work and collaborate in cross-functional teams, research, development, manufacturing, and quality in a fast-paced, dynamic team setting.
• High energy level and a positive outlook coupled with the requisite "can-do" attitude and a willingness to do what it takes to achieve personal and organizational goals and overcome obstacles.
• Experience managing third parties (both in-sourcing and outsourcing).
• Experience with current data integrity industry guidance and regulations.
• Ability to prepare contingency plans and logically work through complex issues in a pressure-filled atmosphere.
• Experience hiring, managing, and developing technical resources in an operating GMP environment.
• Self-motivated with a strong sense of ownership in areas of responsibility, including all areas of operational leadership
• Strong interpersonal, verbal, and written communication skills.

Qualifications: BS in Project Management with 14 years of Experience

• Working experience in the same scope of work.
• Working knowledge of all disciplines involved in the construction industry.
• Working knowledge of construction and industrial safety-related regulations.
• Technical skills/systems knowledge.
• Excellent analytical and data analysis skills, including working knowledge of operational KPIs.
• Solid leadership and organizational skills to determine the company's goals, resources needed, and to assess and develop the skills of staff.
• Strong interpersonal, negotiation, and communication skills for liaising with colleagues, customers.
• Proficient English (both speaking and writing) and computer skills.
• Good teamwork, analytical, and problem-solving skills.
• Ability to work effectively under pressure.

Qualifications: BS in Industrial Engineering with 8 years of Experience

• Proven experience in managing operations, including facilities.
• Deep understanding and experience with project management.
• Strong leadership in transformational change and continuous improvement across all KPI’s (inclusive of Safety/People/Quality/Cost/Efficiency/Delivery) for Manufacturing.
• Experience with leading and managing the continuous improvement of operational processes.
• A purposeful, consultative leader who enjoys communicating strategy, mentoring, and supporting others.
• Can develop Manufacturing and Engineering move towards World Class standards, utilising lean manufacturing concepts, supported by the Operations Excellence team.
• Demonstrated functional excellence in operations/plant management within multi-line, multi-production site, food manufacturing environments..
• Excellent English skills, including reading, writing, and speaking.
• Highly flexible and adaptable to change.
• A good team player and understands the necessity of keeping a dynamic working environment.

Qualifications: BA in Organizational Leadership with 13 years of Experience

• Work experience as a line manager and solid track record in delivering results against targets.
• In-depth operational and industry knowledge.
• Experience in international project business, contract management, and negotiations.
• Skilled in and passionate about setting up and improving processes.
• Self-starter with sharp business mind and strong financial acumen.
• Strong multi-stakeholder management capabilities.
• Mature leadership skills with a collaborative, solution-focused approach.
• Must have an entrepreneurial mindset.
• Strategically focused on goal execution and overcoming roadblocks.
• Excellent spoken and written communication skills in English and good Finnish skills.

Qualifications: BA in International Business with 9 years of Experience

• eCommerce or Direct-to-Consumer retail operations experience.
• Bulky goods experience.
• Experience working within a leadership position for a $100M+ retailer.
• Experience in leadership operational roles within a fast-growing entrepreneurial business.
• Past exposure in scaling business operations to meet the growth demand.
• A process-oriented mindset with experience leveraging tech to drive efficiency.
• Excellent analytical skills, ability to problem solve, and high attention to detail.
• Excellent communication and influencing skills.
• Strong people management experience.
• A strong focus on workplace safety.

Qualifications: BA in Business Administration with 11 years of Experience

• Proven engineering and operations leadership experience with experience at a Senior Manager level.
• Background in high-end consumer goods or electronics manufacturing.
• Demonstrated track record of ramping up production volume across multiple sites.
• Experience within a high-growth environment.
• Working experience in a multi-national corporation with a strong ability to work across cultures.
• Demonstrated track record in collaborating with RDD in a highly consumer-centric and high-technology innovation environment.
• Strong ability to lead a team and influence results across the organization.
• Self-motivated and the ability to lead and motivate others not in direct line of responsibility.
• Ability to drive simplicity amongst complex problems.
• Excellent command of written and spoken English.
• Excellent communication and interpersonal skills.
• An ability to create a working environment that is stable, safe, inclusive, supportive, and enjoyable to work in.

Qualifications: BS in Manufacturing Engineering with 15 years of Experience

• Experience, in both years and content, in operations management and operational development.
• Previous experience in technology companies with an operations focus.
• Prior successful managerial experience.
• Expertise in defining and scaling operational processes, both internally and with external partners.
• Excellent people skills, with an ability to partner with leadership.
• Collaboration skills with the ability to work with all stakeholders throughout an organization.
• A can-do, will-do attitude.
• A passion for people in general.
• Assertiveness, critical thinking, decision-making, and analytical skills.
• Incredible communication skills, both verbally and nowadays digitally.

Qualifications: BS in Operations Research with 8 years of Experience

• A proven track record in a fast-growing food and direct-to-consumer business.
• Passion for food, operations, and direct-to-consumer.
• Experience in working within a high-growth and business-calling mindset.
• Working knowledge of how to set up and scale up a complex operational supply chain that can constantly improve.
• Ability to plan and deliver change and service improvements/efficiency.
• Strong understanding of operational KPIs, metrics, and analytics.
• Strong leadership abilities, proven ability to grow, lead, and manage teams.
• Agility, adaptability, and flexibility in a quickly changing environment and industry.
• Excellent oral and written communication skills (Fluent in Dutch and English).
• Be ready to take on a massive challenge and take full ownership.

Qualifications: BA in Economics with 9 years of Experience

• Strong background and experience in Operations leadership.
• Strong creative, commercial problem solver who is passionate about understanding end-user business needs and creating original solutions to address them.
• Good at being the interface between end user and IT, great at communicating needs in both directions.
• Ability to clearly understand, describe, problem solve, and create a plan to address business challenges.
• Great leadership abilities.
• Good project management and people management skills.
• Strategic entrepreneurial mindset - passionate about delivering solutions that are frugal, resourceful, and commercially viable for a small business.
• Able to anticipate and plan for needed changes within IT on a multi-year timeframe.
• Experience in operational risk management and continuous improvement.
• Able to operate at the leadership team level.

Qualifications: BS in Systems Engineering with 10 years of Experience

• Proven experience across digital media/ecommerce and people management, leading teams between 5-10 individual contributors.
• Quality design mindset to understand and appreciate the link between process design, team capacity, and quality of process outcomes.
• An ability to build a process with flexibility and change in mind.
• Track of achieved clear operational results in previous roles and can manage operations from a design, documentation, implementation, and control point of view.
• Proven ability to establish rapport with individuals and psychological safety within an operations team.
• Possesses the technical skills for effective coaching.
• Able to provide absolute clarity to the team and stakeholders on the operating model, procedures, and understand how to impose operating compliance on a team and stakeholders positively and constructively.
• Excellent stakeholder management ability.
• Strong emotional intelligence and communication skills.
• Confident, respectful, and high energy - bring freshness, energy, and passion into the team.

Qualifications: BA in Marketing with 7 years of Experience

• Passionate about Sales Operations, who find joy in helping sales teams to exceed targets, and empowering them with the tools, processes, and incentives to do so.
• Experience in managing people, ideally in sales operations, sales, customer success/service, or a related field, working in a highly cross-functional or user-facing role.
• Experience in operations and customer-facing service/support roles (can be generalist, sales-specific, or go-to-market roles).
• A quantitative and strategic thinker who is comfortable using data to see trends, measure results, and inform decisions.
• Not only ask the “what” but the “so what” (why does this matter) and "what’s next", and can also find creative solutions when spreadsheets aren’t enough.
• Can lead directly and by influence, and can draw on multiple examples of driving performance to unblock and empower Sales and other cross-functional partners.
• Excellent communication (verbal and written) and people skills, with the ability to motivate and inspire cross-functional (and remote) teams.
• Must invest in the team’s growth, and care deeply about their development and advancing their longer-term career trajectory.
• Love to solve puzzles and launch solutions, and live "outside of the box" and see around corners.
• Experience working in CRM’s, designing new processes and procedures, understanding their implications for different users, and can confidently enforce adherence to those policies.
• Excited about cultivating professional alliances, rallying teams, and driving multivariate projects that touch all parts of the company.

Qualifications: BA in Strategic Management with 6 years of Experience

• Proficient in an object-oriented programming language.
• Solid experience in a technical role in project/operations management (Energy Manager or Energy Consultant) in the energy and building energy efficiency field, preferably within an engineering firm or process integrator.
• Experience in team management, preferably in an international environment.
• Solid skills in leadership, communication, and cross-departmental collaboration.
• Experience in recruiting and managing teams internationally.
• In-depth knowledge of energy systems, IPMVP, ISO 50001, and data modelling.
• Results-focused with a good analytical mind.
• Can manage urgent tasks and handle pressure while maintaining a very good team spirit.
• Positive, constructive, charismatic, and able to promote projects for all their stakeholders (internal and external) while being a source of proposals and creating enthusiasm.
• Fluency in French and English, and/or Spanish, Portuguese.

Qualifications: BS in Industrial Engineering with 11 years of Experience