Retail Manager Duties and Details:

• Designing and implementing our integrated PHI & Eye Care retail business plan in conjunction with key stakeholders
• Driving revenue and profitability through pricing, promotions and strong eyewear product range/selection, including improving margin through inventory ranging.
• Delivering an exceptional in-store customer experience, including seamless hand off between Eye Care and PHI teams, intuitive physical layout, and strong branding and visual merchandising.
• Ensure service levels are achieved through embedding a workforce planning methodology and managing resource capacity across skills and capabilities.
• Develop and manage approved operating budgets.
• Previous experience within a retail operations leadership role in a fast paced and multi-site retail or sales environment
• Demonstrated operational expertise in the areas of customer service, workforce planning and inventory management
• Strong understanding of product and visual merchandising requirements
• Strong financial management and experience in P&L accountability across division or large business unit in a commercially focussed setting
• Sound commercial acumen, for example forecasting, budget management, performance tracking, product pricing

Retail Manager Skills, Experience and Requirements:

• Strong capability in data analysis and reporting
• People person with outstanding communication and interpersonal skills and the ability to act with impact and influence
• Evidence of designing initiatives to address and enhance business performance and successful delivery of business change/growth
• Experience in planning and implementing sales/revenue strategies that are aligned to business objectives
• Demonstrated experience in successfully leading and developing high-performing teams and multiple direct reports; and building engagement across multiple teams and locations
• Experience in a member-based organisation, insurance/insurance services or health services
• Private Health Insurance, Banking, or General Insurance experience
• Eye Care (Optical) experience
• Experience working in an Agile environment

Functions for Retail Manager:

• Maintain a healthy, safe and secure working environment for all staff, adhering to company and Trust policies and current legislation, ensuring all staff are appropriately safety trained and work in compliance with safety procedures.
• Provide direction, guidance and support to retail catering staff to ensure they are able to carry out their roles efficiently and effectively and in compliance with safety and legal requirements to accompany and Trust operating standards.
• Maintain effective working relationships with the Client, colleagues and other associated stakeholders and organisations to deliver first class retail catering services.
• To ensure the catering business systems are implemented and adhered to in all operational catering procedures.
• To manage retail financial performance ensuring that sales and gross profit targets are achieved, expenditure is controlled, and any aspect of financial underperformance is investigated, and corrective action applied.
• To prepare financial plans and forecasts and report retail performance in financial meetings.
• To manage and evaluate set objectives and targets for the retail service as detailed in the account development plan.
• Ensure that sickness and absence policies are adhered to and that all periods of employee absence are recorded and performance targets set for improvement to maintain acceptable levels of sickness and absence.
• To monitor the effective use of the EPoS system and ensure the team use the information to drive the retail business.
• To manage the retail weekly operating reports through effective control of sales and expenditure and stock management on Saffron.
• To ensure all retail services are delivered in accordance with contractual terms and PMS.
• To meet regularly with the retail catering team to provide clear direction on catering matters ensuring that written records of meetings are maintained and agreed actions are planned and completed.
• Food safety systems and procedures are to be adhered in all catering operations to ensure food safety for patients and retail customers and provide allergen information as requested.
• Respond to customer's requirements in a timely, professional and courteous manner ensuring as far as is reasonably practicable customers are offered great service.
• Liaise with the Learning and Development Manager to plan training needs and ensure annual training requirements are met.

Qualifications for Retail Manager:

• Previous experience managing retail or branded food retailer whether direct or within a contract catering setting
• Operational management experience
• Passionate about food and innovative offerings
• As an equal opportunities employer, should you require any reasonable adjustments to be made as part of the application process please contact us directly.
• Able to demonstrate selling techniques, suggestive selling techniques, and analyze sales performance.
• Must have analytical and problem-solving skills.
• Consistent attendance is a job requirement.
• Preference for experience with Consumer Retail or Electronics industries
• Has good connections with big scale vendors
• Excellent communication and interpersonal skills

Retail Experience Manager Duties and Functions:

• Gain in-depth knowledge of the needs, behaviors and active territory of our consumers.
• Manage the third-party team which is responsible for the day-to-day running of the stores & the recruitment of store staff.
• Ensure a high quality, engaged and skilled store staff team (directly and indirectly employed) leveraging a variety of people management levers (communication, recognition, reward, training, performance management, etc.).
• Oversee and continuously improve the in-store consumer experience from A to Z (image, visual merchandising, messaging, in-store activation, …).
• Develop and implement in-store activations, inspired by global brand guidelines & toolboxes.
• Analyze the performance of our stores and propose & implement improvement actions.
• Collaborate with the teams in and out of your commercial stream to identify opportunities for omni-channel connections & implement high quality solutions for our consumers.
• Tap into your broad retail experience to consult and contribute on various retail projects, such as new stores, the use of in-store branded materials, store activation projects, etc.

Retail Experience Manager Knowledge and Experience:

• Degree in Business, Economics, Marketing or equivalent through experience
  
• Min. 5 years of retail experience, ideally for premium experience brands
• Experience in 3rd party management
• People management experience
• Proven track record of retail activation deployment
• Knowledge of mystery shopping and staff training
• Consumer focus mindset
• High quality standards
• Demonstrates a strong continuous improvement mindset and drive for results
• Highly collaborative and proactively reaches out to others in the interest of common goals
• Demonstrates curiosity and diverse ways of thinking to create and experiment with new ideas to benefit our consumers
• A growth mindset, enabling you to be resilient and able to adapt to a changing work environment
• Fluency in English and Dutch required
• Computer skills Word, Excel, Power Point

Retail Manager Details and Responsibilities:

• Maintain a constant focus on consistent, friendly, and authentic customer service.
• Understand how to create, manage, and analzye sales goals.
• Learn and stay up-to-date on product knowledge for brands we carry.
• Maintain operational procedures including but not limited to- opening, closing, and sales operations.
• Communicate with company support staff to advocate the needs of your store.
• Maintain visual appearance of the store by maintaining visual and cleaning standards.
• Responsible for targets set for the expansion
• Coordinate with vendors for expansion projects all over Indonesia
• Responsible for onboarding new shops (renovations, store openings, etc)

Retail Manager Experience Qualifications:

• Minimum of three years in a retail environment preferably boutique retail.
• Minimum of two years experience in retail management role.
• Must be comfortable working a minimum of 40 hours per week & 8 hours per shift. (this includes weekend and/or evening shifts depending on scheduling needs)
• Familiar with standard retail operational procedures.
• Ability to manage and read sales reports.
• Foster a positive work environment and act as a humble and caring leader.
• Willingness to travel to other stores in the South Bay as needed.
• Strong sense of time management; consistently punctual and reliable.
• Strong preference for candidates who are familiar with the brand or the company.
• Must have a valid driver's license and/or reliable means of transportation.

International Retail Sales Manager Tasks and Roles:

• Account management of Hawthorne distributors in Europe mainland, South Africa, Asia and Oceania.
• Increase turnover, stock levels and brand visibility in collaboration with our distribution partners
• Present and demonstrate new and existing products to distributors and retailers.
• Increase in store prominence of the represented brands – liaise with the marketing team.
• Gather market information on pricing, marketing, distribution and competitors to help with making business decisions.
• Be proactive to suggest initiatives on pricing, products and promotion to increase sales.

International Retail Sales Manager Experience and Qualifications:

• At least Bachelor graduates.
• Increase project sales to Licensed Producers (LP’s).
• Visit customers and (inter)national trade shows to represent the company.
• International experience in a multinational company.
• Excellent operational and analytical skills
  
• Ability and willingness to travel 40% of the time.
• Excellent English speaking and writing skills and preferably German speaking skills.
• Drivers license.

Retail Manager, Business Relations Roles:

• Develop and recommend go to market strategies to expand upon and further develop Lamwork´s footprint in the retail market.
• Establish strong relationships with Lamwork´s Retail customers, working to understand their needs, requirements to enable trend forecasting and explore new offerings to generate new revenue streams.
• Provide leadership and support to the Retail team to ensure exceptional services to our Retail customers and compliance with contract requirements.
• Develop account plans to further grow the existing customer base to enable trending and forecasting.
• Build relationships with all Lamwork´s Divisions to identify opportunities for the Retail business.
• Working with the Director, National Infusion Pharmacy, develop a strategic and tactical plan to achieve the desired annual revenue targets.
• Demonstrate clear understanding of the sales process and product and service value propositions.
• Maintain professional internal and external relationships that reflect the core values of Lamwork

Retail Manager, Business Relations Requirements and Qualifications:

• University degree in a related discipline or three-year diploma in a related discipline plus related experience
• Experience in managing business development and/or account management teams
• Related experience in a health care, pharma, life sciences industries, key account management, business development &/or sales
• Strong interpersonal skills and the ability to communicate effectively with a wide range of individuals and constituencies in the sales environment.
• Strong prospecting skills and excellent closing skills.
• Demonstrate customer service excellence.
• Reporting on key KPIs
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; and participating in professional societies.
• Participate in proactive Health & Safety activities while performing all duties. 
• Responsible for notifying the immediate Supervisor of any Health & Safety risks or concerns.
• Responsible for completing Accident Reports for all direct reports who injure themselves on the job, within 24 hours of the incident.
• Maintain confidentiality of client and Lamwork corporate information that has been marked as “Confidential” information and discuss the same only with appropriate Lamwork personnel.
• Adhere to Lamwork Policies and Procedures

Retail General Manager Accountabilities:

• Own the sales floor, direct interaction with the customers
• Maintain a stylish, comfortable, and FUN store environment
• Oversee day-to-day operations including opening and closing
• Be the store ambassador
• Complete monthly assessments of people and processes
• Adhere to and enforce company standard operating policies and procedures
• Manage store inventory
• Manage controllable costs
• Demonstrated success in driving sales by leading and motivating a team
• Honesty and integrity

Retail General Manager Qualifications:

• Multi-tasking: evaluate, execute, and manage tasks to completion
• Strong organizational skills
• Financial Aptitude
• Excellent communications skills
• Strong visual merchandising and interior design skills
• Strong POS and computer skills
• Ability to work a 40+ hour schedule including weekends and holidays
• Evaluate opportunities for improvement, take proactive approach to accomplish
• Understand both B2B and B2C and value both
• Great sense of humor: most likely to laugh in the face of adversity
• Attitude of gratitude
• Must be able to work on your feet all day, stand for long periods of time, walk up and down a flight of stairs and/or ladder
• Valid driver’s license with good driving record and own transportation
• Must pass a State and Federal background check

Functions for Retail Manager:

• Strategic and Financial support for the Centre
• Support leasing and manage relationship with tenants who are in arrears
• Support the marketing function
• Work with the FM division to support the day to day running of the Centre
• Provide leadership to direct reports to ensure that they are all working effectively towards the group and centre goals.
• Assisting with financial and client reporting

Requirements for Retail Manager:

• Experience in a similar role, preferably in a retail setting
• Polished presentation, a friendly customer-focused attitude and excellent communication skills are essential
• Strong administration, computer literacy and organisational skills are essential.
• Strong time management skills
• Be proactive and self-motivated
• Able to work autonomously
• Have very strong written and verbal communication skills