Job Summary: 

• Oversees daily administrative and operational tasks
• Handles all aspects of staff management
• Manages all financials, including budget development, forecasting, and financial reporting
• Maintains knowledge of the marketplace and trends
• Manages cost controls and controls expenditures for the account
• Oversees sanitation and safety of assigned units
• Purchases and manages inventory
• Rolls out new culinary programs in conjunction with the Company's marketing and culinary team
• Acts as the direct liaison with the client

Skills on Resume: 

• Operations Oversight (Hard Skills)
• Staff Leadership (Soft Skills)
• Financial Management (Hard Skills)
• Market Awareness (Hard Skills)
• Cost Control (Hard Skills)
• Safety Compliance (Hard Skills)
• Inventory Management (Hard Skills)
• Client Relations (Soft Skills)

Job Summary: 

• Oversee the day-to-day operation of services in a busy retail environment
• Be responsible for products that are purchased for the Business.
• Identify, control, and develop merchandise planning processes and practices to ensure the Business obtains the best value for expenditure on goods and services, and seek ways to improve efficiencies and ensure merchandise planning compliance.
• Audit and provide key advice in developing, reviewing, and implementing merchandise planning processes and practices.
• Develop, compile, reconcile, and/or update information in vendor and stock databases to provide effective processing, information management, and reporting.
• Coordinate the overall operation of the Business's purchasing and merchandise planning function to ensure goods, works, and services are provided at the most competitive rates.
• Liaise with the Business's suppliers for products to ensure the most up-to-date data is available for the supply of goods and services.

Skills on Resume: 

• Retail Operations (Hard Skills)
• Product Oversight (Hard Skills)
• Merchandise Planning (Hard Skills)
• Process Auditing (Hard Skills)
• Data Management (Hard Skills)
• Purchasing Coordination (Hard Skills)
• Supplier Liaison (Soft Skills)
• Value Optimization (Hard Skills)

Job Summary: 

• Provide realistic plans and forecasts on sell-out performance
• Provide inputs during the construction of the Regional and Market budget plans
• Manage new project P&Ls and Validation processes
• Manage and take actions to achieve retail sales targets for all stores
• Analyze sell-out and propose corrective action plans
• Monitor and report on market trends, competitors in the Country, and propose/initiate/take actions
• Ensure reporting for RGM, GM, and HQ
• Develop a network of strong relationships with key internal and external stakeholders
• Analyse ROC and manage Team allocation per door to constantly improve door productivity
• Collaborate on teams’ Incentive Schemes Structure to be in line with Global Retail Ambitions
• Build a strategy to maximise current and new business opportunities by analysing eventing and Clienteling ROI
• Monitor Guerlain service codes and attitudes within the retail network
• Ensure the perfect execution of counter events and store animations
• Effectively manage the store teams to ensure full operational compliance
• Relay flagship best practice and amplify at the national level.
• Work alongside the education team and the Head of Retail and Education in identifying and implementing coaching and development opportunities
• Coordinate The Implementation Of New Tools/Projects
• Manage all new project openings and renovations
• Lead projects in the region/market
• Ensure the effective recruitment, development, and retention of key talent across the region through the appropriate implementation of the company's people management initiatives.
• Implement operational execution tools, such as International Storehandbook, Simplifield
• Preparation of reports and presentations to management.
• Manage budgets and financial plans through monitoring expenditure and costs, ensuring financial resources are used effectively

Skills on Resume: 

• Sales Forecasting (Hard Skills)
• P&L Management (Hard Skills)
• Market Monitoring (Hard Skills)
• Stakeholder Relations (Soft Skills)
• Project Coordination (Hard Skills)
• Team Coaching (Soft Skills)
• Event Execution (Hard Skills)
• Budget Management (Hard Skills)

Job Summary: 

• Build sales and create an enjoyable guest experience
• Interview, staff development, completing performance-based schedules, and managing labor
• Product placement and product accountability
• Ensure excellence in guest satisfaction through effective training of staff, commitment to an attitude, and a hands-on, lead-by-example management style
• Generate in-store purchase rate through visual merchandising and customer experience solutions
• Provide an in-store total solution regarding consulting to improve retail store conditions
• Contribute and implement action plans for short-term periods
• Recruit, coach, and lead team members

Skills on Resume:  

• Sales Building (Hard Skills)
• Staff Development (Soft Skills)
• Product Accountability (Hard Skills)
• Guest Satisfaction (Soft Skills)
• Visual Merchandising (Hard Skills)
• Retail Consulting (Hard Skills)
• Action Planning (Hard Skills)
• Team Leadership (Soft Skills)

Job Summary: 

• Leverages coaching model to engage and develop team members to their fullest potential
• Ensures individual and team performance meets objectives and client expectations
• Ensures safety and sanitation standards in all operations
• Maintains effective client and customer rapport for mutually beneficial business relationships
• Identifies client needs and communicates operational progress
• Ensures the completion and maintenance of profit and loss statements
• Deliver client and company financial targets
• Adopts all Aramark processes and systems, understands performance metrics, data, order, and inventory trends, and educates teams on key levers to improve margins
• Creates value through efficient operations, appropriate cost controls, and profit management
• Complies with the Operational Excellence fundamentals by meeting and maintaining food and labor initiatives
• Ensures the entire team is trained and able to execute
• Supervises team regarding production, quality, and control
• Maintains a safe and healthy environment for clients, customers, and employees
• Primarily responsible for food service at an assigned retail food location
• Assists the manager in establishing and maintaining systems and procedures for the ordering, receiving, storing, preparing, and serving of food and related products, as well as menu planning and development
• Ensures that requirements for appropriate sanitation and safety levels in respective areas are met
• Directly supervises two or more employees with responsibility for hiring, discipline, performance reviews, and initiating pay increases
• Assists in location forecast and accounting
• Conducts period inventory, performs other functions such as maintaining records to comply with government and accrediting agency standards
• Coordinates activities with other internal departments
• Interfaces with vendors and key service users within the client organization
• Manages Front of House (Cafeteria, Food Court, Quick Service) dining operations
• Develops and implements retail services plans to improve service, quality, and profitability of service areas  
• Maintains effective working relationships with other departments to provide a unified retail experience for customers  

Skills on Resume: 

• Team Coaching (Soft Skills)
• Performance Management (Hard Skills)
• Safety Compliance (Hard Skills)
• Client Relations (Soft Skills)
• P&L Management (Hard Skills)
• Process Optimization (Hard Skills)
• Staff Supervision (Soft Skills)
• Retail Operations (Hard Skills)

Job Summary: 

• Manage the day-to-day operation of the retail and photo opportunity areas, ensuring efficiency, safety, and world-class customer service for the internal and external customers.
• Meet secondary spend, Key Performance Indicators (KPI), and Mystery Visit targets while controlling labor costs, costs of sale, and other expenses.
• Assist with the implementation of cost control measures in all commercial spend areas to ensure the maximization of profit at all times.
• Ensure the merchandising and display stock levels meet both brand standards and that replenishment is carried out consistently.
• Accountable for monthly and annual inventory control.
• Oversee the timing of the stock orders to maximize key trading periods and factor in the lead times and IP rights involved for products.
• Adopts an enthusiastic, assertive, and passionate approach to guest service and demonstrates the Merlin Values at every opportunity.
• Ensure compliance with Health, Safety, and Security within the workplace and in line with the Group Policy (HS001).
• Manage up to 5-6 direct reports, up to 20+ indirect reports.
• Work closely with HR to ensure all policies and procedures are followed in accordance with company policy and applicable laws.

Skills on Resume: 

• Retail Operations (Hard Skills)
• KPI Management (Hard Skills)
• Cost Control (Hard Skills)
• Stock Replenishment (Hard Skills)
• Inventory Control (Hard Skills)
• Guest Service (Soft Skills)
• Safety Compliance (Hard Skills)
• Team Leadership (Soft Skills)

Job Summary: 

• Be responsible for many of the non-selling aspects of the retail operation, including inventory management, warehouse management, receiving, ticketing, and distribution 
• Work with the HR department to hire staff, ensure accurate staffing for events or stores, and stay within payroll budget 
• Ensure the development and training of customer service programs and product knowledge 
• Ensure accurate procedures for opening and closing the store, including accountability of cash and credit cards, and security requirements 
• Address and resolve any customer issues 
• Verify the accountability report of financial transactions to include sales and transfers of merchandise to and from the stores 
• Periodically check and verify the accurate ticketing of merchandise 
• Lead periodic physical inventories as well as potential count discrepancies 
• Maintain effective client and customer rapport for mutually helpful business relationships 

Skills on Resume: 

• Inventory Management (Hard Skills)
• Staff Hiring (Hard Skills)
• Training Development (Soft Skills)
• Store Procedures (Hard Skills)
• Customer Resolution (Soft Skills)
• Financial Reporting (Hard Skills)
• Ticket Verification (Hard Skills)
• Client Relations (Soft Skills)

Job Summary: 

• Collaborate with the team to plan the work output in retail.
• Consistently exceeding daily, weekly, and monthly sales targets while maintaining costs and avoiding wastage
• Manage daily operations activities such as daily decision making, scheduling, inventory ordering, and planning while upholding standards, product quality, and cleanliness
• Involved in making beverages, cashiering, opening, and closing of the store
• Capable of solving any issues that arise and providing support and guidance to the team.
• Ensure that there is sufficient manpower and headcount at their respective retail locations to have a smooth flow in daily operations.
• Participate in meetings and be able to manage the retail schedule and operations.
• Ensure all retail staff are compliant with operational standards, company policies, regulations, hygiene, and safety guidelines.
• Investigate, report, coach, and take necessary actions towards misconduct issues that come across under their supervision.
• Handle different types of responsibilities within the job scope

Skills on Resume: 

• Retail Planning (Hard Skills)
• Sales Achievement (Hard Skills)
• Operations Management (Hard Skills)
• Store Procedures (Hard Skills)
• Problem Solving (Soft Skills)
• Manpower Planning (Hard Skills)
• Schedule Management (Hard Skills)
• Compliance Monitoring (Hard Skills)

Job Summary: 

• Operates a fuel and convenience store and is focused on providing quality fuels at competitive prices whilst exceeding customers’ expectations with exceptional service.
• Full-time retail manager with a passion for retail, a love of customers, and a drive to deliver results.
• Be responsible for the complete management of the store with a focus on customer service, operational efficiency, cost control, and growth, and help drive the seamless execution and delivery of key business imperatives through the retail network.
• Determine product mix, stock levels, and service standards, selling goods, maintaining records of stock, financial transactions, and ensuring compliance with occupational health and safety regulations.
• Formulate and implement purchasing and marketing policies, and set prices
• Create and deliver daily plans and strategies to ensure store and individual budgets/targets are achieved
• Maintain excellent store standards, including cleanliness and functionality of store machines/equipment and merchandising
• Daily management of stock to minimise out-of-stocks, stock loss, and maximise sales
• Independently deal with all store and fuel-related enquiries
• Manage, support, and develop the team to drive performance
• Manage and prepare budget reports, rosters, stock take, and ordering
• Deal with queries, complaints, and feedback from customers
• Analyze sales figures and forecast future sales
• Maintain awareness of market trends and monitor competitors
• Maintain records of financial transactions
• Ensure compliance with occupational health and safety regulations
• Ensure a safe working environment, following all policies and procedures
• Determine special promotions, stock levels, and service standards as per the standards set and policy established.
• Maintain awareness of the pricing of local competitors
• Initiate service changes to improve the business
• Conduct people safety and product safety audits 
• Have a passion for the retail sector, be career-focused, and have strong management qualities.

Skills on Resume: 

• Customer Service (Soft Skills)
• Store Management (Hard Skills)
• Cost Control (Hard Skills)
• Stock Management (Hard Skills)
• Sales Forecasting (Hard Skills)
• Team Development (Soft Skills)
• Market Awareness (Hard Skills)
• Safety Compliance (Hard Skills)

Job Summary: 

• Development and Deployment of retail service products
• Works with teams across ISS to identify product needs and plans for delivering to those needs
• Develop operational playbooks and commercial material to support deployment in countries and at sites with the support of local Operations and Performance resources
• Implement a process to monitor performance and provide continuous feedback to enhance product success over the agreed lifecycle
• Ensure all tools to support deployment and ongoing management are available for local teams to deploy and operate the agreed products.
• Implement a robust and transparent process to monitor operational and financial performance metrics to measure success.
• Guide local teams at both a site and country level to ensure they understand key drivers for the successful operation of retail product solutions
• Provide timely and regular updates on progress based on facts and information
• Support Account leadership to best use the products and support systems to manage operational success
• Serve as the global point of contact to the account team for all product-related questions, support issues, and requirements
• Be responsible for the production of monthly, quarterly, annual, and ad-hoc global reporting related to agreed products that are deployed across the food activities.
• Be responsible for developing and keeping current end-user process playbooks
• Develop new playbooks and updates to existing documentation
• Explore options to satisfy new business needs within the capabilities of existing programs, configure, document, and deploy solutions
• Coordinate a retail product community to promote innovation and ideation around the product and share best practices

Skills on Resume: 

• Product Deployment (Hard Skills)
• Operational Playbooks (Hard Skills)
• Performance Monitoring (Hard Skills)
• Financial Metrics (Hard Skills)
• Team Guidance (Soft Skills)
• Progress Reporting (Hard Skills)
• Stakeholder Support (Soft Skills)
• Process Documentation (Hard Skills)

Job Summary: 

• Ensure always deliver unbeatable customer service
• Support a team in encouraging customers to enjoy the products, making sure Advisors enable sales as much as possible
• Provide day-to-day operational assistance to the Store Manager
• Have a passion for customer service and lead by example.
• Raise that bar with the sales through service ability

Skills on Resume: 

• Customer Service (Soft Skills)
• Team Support (Soft Skills)
• Operational Assistance (Hard Skills)
• Service Leadership (Soft Skills)
• Sales Enablement (Hard Skills)
• Customer Engagement (Soft Skills)
• Service Excellence (Soft Skills)
• Sales Motivation (Soft Skills)

Job Summary: 

• Lead and motivate a team of Beauty Advisors (BAs) to achieve their targets and increase productivity at the store level
• Recruit, train, supervise, and appraise BAs
• Master's in retail operations to maximise sales
• Set and manage sales targets, roster, deployment, and commissions
• Ensure compliance and upkeeping of counters by BAs across all channels
• Communicate and be the go-to person for BAs for any office to field communications
• Provide logistics support to BAs in terms of replenishing selling tools, samples, and gifts
• Monitor BAs' turnover rate

Skills on Resume: 

• Team Leadership (Soft Skills)
• Staff Training (Hard Skills)
• Retail Operations (Hard Skills)
• Target Management (Hard Skills)
• Compliance Monitoring (Hard Skills)
• Communication Support (Soft Skills)
• Logistics Support (Hard Skills)
• Turnover Monitoring (Hard Skills)

Job Summary: 

• Contribute to the development of the retail business strategy and regional range assortments that maximise profits by driving net sales and controlling costs.
• Identify opportunities through planning and trading to drive revenue or reduce costs in the joint P&L
• Monitor daily/weekly performance, completing ad hoc analysis, and working on action plans
• Ensure all reporting/data requirements for cabin services are met to drive in-flight sales, working with BI/Data teams and the MA to deliver
• Continuously improve the in-flight range by maintaining a close relationship with the retail suppliers, monitoring product performance, maintaining knowledge of the marketplace, competitors, and trends to ensure a cutting-edge strategy.
• Work alongside the IFR marketing team to increase awareness of the in-flight retail offering and promotional activity through pre-flight and in-flight marketing, following up on marketing, brand partnership, and PR opportunities.
• Collaborate with MA, marketing, and creative agency to produce an on-board and digital brochure that maximises revenue potential and inspires customers to purchase
• Identify and maximise the potential of pre-order as a selling channel
• Collaborate with Cabin Services and crew to ensure a highly engaged sales force to maximise sales and to drive the success of new initiatives, actioning feedback.
• Own and/or contribute to key initiatives that impact IFR retail strategy, ranging and retail sales potential
• Influence the Inflight Operations team and supplier partner to ensure the supply chain is as efficient, identifying efficiency opportunities for the joint P&L
• Ongoing supply chain management and assessment to ensure service levels are maintained, to ensure compliance with the contract, and to ensure supplier teams are driving forward agreed strategic agendas (e.g., sustainability, shrink, waste, etc.)
• Action escalated queries relating to product and customer, including arising product issues, PR queries, and customer refund or complaint escalations

Skills on Resume: 

• Business Strategy (Hard Skills)
• P&L Analysis (Hard Skills)
• Performance Monitoring (Hard Skills)
• Data Reporting (Hard Skills)
• Market Awareness (Hard Skills)
• Marketing Collaboration (Soft Skills)
• Supply Chain Management (Hard Skills)
• Customer Escalation (Soft Skills)

Job Summary: 

• Field Force management and validate all execution over target settlement and management for target achievement on SO KPIS
• SO and Inventory management, weekly SO and inventory report
• Manage CRM with key stakeholders in the channels.
• Improve efficiency on strategies over Field Force and FSM Activities, and develop all its loyalty in the channel
• Generate more spaces to execute the brand's visual identity in the stores and channels, and make the brand a unique identity in all commercial partners and distributors in the market
• POP material management, distribute the POP material and implementation, and update the implementation report.
• Team management, manage the supervisor and promoter, and achieve the weekly target
• Promotion and other activity, plan and implement the activity from end to end, apply, implement, monitor, and collect the evidence.
• Manage channel customer relationships, key accounts, store managers, and all manager relationships (store, partner, distributors) to support all retail requests.
• Market insight, Store mapping, manager, and update the store map by categories.
• Conduct market insight, store mapping, manage, and update the store map by categories.

Skills on Resume: 

• Field Force Management (Hard Skills)
• Inventory Reporting (Hard Skills)
• Stakeholder CRM (Soft Skills)
• Strategy Efficiency (Hard Skills)
• Visual Identity (Hard Skills)
• POP Management (Hard Skills)
• Team Leadership (Soft Skills)
• Promotion Execution (Hard Skills)

Job Summary: 

• Adhere to company policies and ensure excellent customer service
• Lead new store opening and closing projects
• Work closely with Store Managers to develop plans to achieve sales and productivity goals
• Personnel management for assigned stores (hiring, transfers, etc.)
• Understand the current situation at the stores and communicate cross-functionally
• Improve the service level for the stores by collaborating with the Training team

Skills on Resume: 

• Customer Service (Soft Skills)
• Store Projects (Hard Skills)
• Sales Planning (Hard Skills)
• Personnel Management (Hard Skills)
• Store Assessment (Hard Skills)
• Cross-Functional Communication (Soft Skills)
• Service Improvement (Hard Skills)
• Training Collaboration (Soft Skills)

Job Summary: 

• Set and manage sales targets, closely monitor to ensure month-end achievements for both Online and Offline.
• Manage sell-in and sell-out.
• Initiate Retail Activities to successfully achieve the target.
• Forecast stocks and ensure the Stock-in-trade balance, stock availability across all stores
• Build strong relationships with Retailers' stakeholders to ensure smooth operation at the stores
• Supervise and coach the  Field Team to reach the target sales and master Omni Business, CRM, and service mindsets
• Works closely with the Marketing Team to support new initiatives and launches
• Monthly Report and Documentation
• Work with the zone (regional team) on the Retail Guideline and implementation

Skills on Resume: 

• Sales Targeting (Hard Skills)
• Sell-in Sell-out (Hard Skills)
• Retail Activities (Hard Skills)
• Stock Forecasting (Hard Skills)
• Stakeholder Relations (Soft Skills)
• Team Coaching (Soft Skills)
• Marketing Collaboration (Soft Skills)
• Reporting Documentation (Hard Skills)

Job Summary: 

• Lead and implement the Non-Retail private channel strategic footprint
• Develop a Non-Retail strategy and tactical roadmap
• Accelerate the performance of the portfolio throughout impactful Trade and Business plans initiatives
• Monitor and understand channel performance and initiatives, driving the business accordingly
• Ensure the proper level of investments and returns with trade activation.
• Work closely with the National Sales Manager, the sales team, and the Public Sales Head to support customer joint business plans
• Work closely with all Vaccines Units, supporting them in preparing for future 
• Influence internal stakeholders on Brand Plans exercises, ensuring a proper customer and channel perspective into it.
• Promote a culture of Ethics and Business Integrity, serving as a model by ensuring adequate knowledge and compliance with the principles of ethics and integrity, policies, and codes of conduct that regulate the pharmaceutical market.
• Comply with and promote Health, Safety, and Environment (HSE) policies, which include the Road Safety Program (Road Safety).
• Maintain knowledge of and comply with the principles of Ethics and Integrity, policies, and codes of conduct that regulate the pharmaceutical market.
• Comply with and promote Health, Safety, and Environment (HSE) policies, to prevent accidents, avoid health risks, promote employee well-being, and reduce environmental impacts resulting from the execution of work activities.
• Support the Inclusion strategy and initiatives to ensure all employees and partners are treated with respect and receive equal opportunities.
• Promote the culture of Ethics and Business Integrity in the team by serving as a role model by ensuring appropriate knowledge and adherence to the principles of ethics and integrity, policies, and codes of conduct that regulate the pharmaceutical market.
• Comply with and promote Health, Safety, and Environment (HSE) policies in relation to the team it manages, which includes the Road Safety Program (Road Safety) to prevent accidents, avoid health risks, promote the well-being of employees, and reduce environmental impacts resulting from the execution of their work activities.
• Support the Equity and Inclusion strategy and initiatives to ensure all employees and partners are treated with respect and receive equal opportunities

Skills on Resume: 

• Channel Strategy (Hard Skills)
• Business Planning (Hard Skills)
• Performance Monitoring (Hard Skills)
• Trade Activation (Hard Skills)
• Stakeholder Collaboration (Soft Skills)
• Ethical Leadership (Soft Skills)
• Safety Compliance (Hard Skills)
• Inclusion Support (Soft Skills)

Job Summary: 

• Be responsible for the daily store operations and supervising a team of retail associates to ensure smooth operation.
• Ensure visual merchandising and housekeeping are kept to the company standard.
• Maintain a high standard of personal and team members' grooming and appropriate conduct.
• Provide excellent customer service and maintain a pleasant shopping environment consistent with the brand image.
• Establish regular contacts with existing and potential customers, maintaining healthy customer relationships, keeping customers informed on new products or services, changes, etc.
• Manage inventory and company assets, recommending to the Retail Manager orders of inventory.
• Work closely with the Retail Manager on sales activity and be part of store events.
• Constantly provide constructive feedback to the management on various aspects.
• Proactively give suggestions to drive store traffic and activities.

Skills on Resume: 

• Store Operations (Hard Skills)
• Visual Merchandising (Hard Skills)
• Team Conduct (Soft Skills)
• Customer Service (Soft Skills)
• Customer Relations (Soft Skills)
• Inventory Management (Hard Skills)
• Sales Support (Hard Skills)
• Feedback Communication (Soft Skills)

Job Summary: 

• Driving performance and improvement, along with general management duties and responsibilities
• Monitoring and implementing best practices around legal and regulatory standards, and adhering to compliance procedures
• Positive people management, which will include rostering, coaching, and supporting the team through regular performance reviews
• Being ready to 'roll up the sleeves', providing support with processing foreign exchange transactions accurately and efficiently
• Adapting to working under pressure due to seasonal periods
• Effectively communicating with both customers and colleagues

Skills on Resume: 

• Performance Management (Hard Skills)
• Regulatory Compliance (Hard Skills)
• People Management (Soft Skills)
• FX Processing (Hard Skills)
• Pressure Adaptability (Soft Skills)
• Effective Communication (Soft Skills)
• Team Coaching (Soft Skills)
• Roster Planning (Hard Skills)

Job Summary: 

• Driving targets and team Key Performance Indicators (KPI) (inclusive of revenue targets, product sales, sales mix, accuracy/error rates, etc.) to ensure that budgets are met and exceeded
• Understanding related financial and operational reports and using the information to drive performance in the business
• Delivering outstanding customer service in-store
• Dealing with customer complaints in a professional and timely manner and escalating to the Area Manager
• Planning, prioritising, and organising time and workload to ensure all colleagues are supported and objectives are met
• Managing a team effectively
• Driving product launches and in-store promotions/campaigns
• Ensuring the team is aware of, trained, and fully complies with all relevant risk and compliance-based training and legal regulatory requirements, including Audit, Risk, Health and Safety, and Security
• Ensuring the team understands and complies with all company policies and procedures

Skills on Resume: 

• KPI Management (Hard Skills)
• Performance Analysis (Hard Skills)
• Customer Service (Soft Skills)
• Complaint Handling (Soft Skills)
• Workload Planning (Hard Skills)
• Team Management (Soft Skills)
• Promotion Execution (Hard Skills)
• Compliance Training (Hard Skills)

Job Summary: 

• Delivering outstanding customer service at all times
• Driving Bureau sales, reaching targets, and keeping the team motivated
• Building and managing relationships with team and store management
• Sharing best practices and training team members
• Leading by example and demonstrating company values
• Supporting colleagues/team members with regular coaching
• Planning, prioritising, and organising time and workload
• Dealing with customer complaints in a professional and timely manner

Skills on Resume: 

• Customer Service (Soft Skills)
• Sales Motivation (Soft Skills)
• Relationship Management (Soft Skills)
• Team Training (Soft Skills)
• Value Leadership (Soft Skills)
• Team Coaching (Soft Skills)
• Workload Planning (Hard Skills)
• Complaint Handling (Soft Skills)

Job Summary: 

• Being responsible for ensuring the customers receive an exceptional level of customer service, promoting loyalty, retention, and satisfaction of the brand and dealership.
• Supporting the Sales Manager in controlling and monitoring the Sales Executive prospect system, ensuring that all information is being entered, updated, and used effectively in line with brand and JMG requirements.
• Ensuring there is a clear and effective presentation process for products and services appropriate to each customer’s circumstances and requirements.
• Ensuring sales activities are systematically managed, including direct negotiation with customers, to ensure that deals retain maximum profit and customer satisfaction is delivered to the highest possible standards.
• Being responsible for providing business reports to management.
• Ensuring that within the area of operation, all regulations and standards about FCA are adhered to for both Finance and Insurance.

Skills on Resume: 

• Customer Service (Soft Skills)
• Prospect Management (Hard Skills)
• Sales Presentation (Hard Skills)
• Negotiation Skills (Soft Skills)
• Profit Optimization (Hard Skills)
• Business Reporting (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Customer Satisfaction (Soft Skills)