Published: Nov 24, 2025 - The Retail Professional delivers exceptional customer service by assisting shoppers with product selection, inquiries, and purchases in a dynamic retail environment. This role involves maintaining merchandise presentation, replenishing stock, and operating point-of-sale systems to ensure smooth daily operations. The individual also supports sales goals by promoting product knowledge, building customer loyalty, and upholding store policies and standards.

Tips for Retail Skills and Responsibilities on a Resume
1. Enterprise Retail Account Executive, Renys, Damariscotta, ME
Job Summary:
- Meet/exceed annual targets by signing new retail partnership agreements
- Have knowledge of data-driven decision-making and leveraging customer insights, in a CPG, FDM, Convenience, or Pet Retail environment
- Utilize key sales technology, including Salesforce, Hubspot, Zoominfo, and Outreach, to maintain active deals for pipeline management, daily activity, and sales forecasting
- Conduct compelling and engaging product demonstrations in person and via web to retailers
- Work with cross cross-functional team of sales, customer success, marketing, and operations
- Personally create new leads for retailers from prospecting efforts and assist others
- Qualify leads and sales opportunities
- Leverage business from new and established relationships
- Strategize, negotiate, and close business
- Create genuine value for clients to help grow capabilities and a positive reputation
- Attend trade shows and conferences to represent the brand.
Skills on Resume:
- Sales Targeting (Hard Skills)
- Data Analysis (Hard Skills)
- Sales Technology (Hard Skills)
- Product Demonstrations (Hard Skills)
- Cross Collaboration (Soft Skills)
- Lead Generation (Hard Skills)
- Opportunity Qualification (Hard Skills)
- Relationship Building (Soft Skills)
2. Retail Assistant, Forman Mills, Pennsauken, NJ
Job Summary:
- Manage general admin tasks, customer service, and cashier tasks
- Manage the parcel and cash processing, disbursement, and day-to-day routine.
- Find new potential customers in the assigned area to propose the company's service and gain trust from new prospects
- Daily reporting to the supervisor on performance, SLAs, all problem issues handling, and other KPI measurements
- Assisting the customer with the delivery process.
- Attending walk-in customer.
- Manage communication with customers and related people in all communication channels.
- Be responsible for ensuring customer information is accurate.
Skills on Resume:
- Admin Management (Hard Skills)
- Customer Service (Soft Skills)
- Cash Handling (Hard Skills)
- Prospect Finding (Hard Skills)
- Performance Reporting (Hard Skills)
- Delivery Assistance (Soft Skills)
- Customer Communication (Soft Skills)
- Data Accuracy (Hard Skills)
3. Retail Assistant Manager, Graeter’s Ice Cream and Manufacturing Co., Cincinnati, OH
Job Summary:
- Supports management in overseeing retail stores, portable locations, warehouse operations, retail sales, and retail associates.
- Manage the implementation of retail programs for stores to meet corporate standards and achieve inventory and revenue goals.
- Participate in product development.
- Provide support and direction to retail supervisors on implementation and company policies and procedures, and ensure proper follow-through.
- Monitor in-stock position of approved merchandise programs and inventory control at the store level to ensure procedural and policy compliance.
- Adhere to company directives on physical inventory and reporting.
- Be responsible for receiving, distributing, and transferring physical inventory and merchandising of goods
- Maintain the delivery log, checking all items versus the packing slip, ensuring all items are properly tagged, and receiving all items into the software programs.
- Be responsible for overseeing the restocking operation and warehouse team, and placement and set-up of any kiosks, trailers, etc, needed for retail.
- Be responsible for reporting and inventory on an ongoing basis.
- Communicate any vendor issues, quality control, or shipping issues with the Buyer and Retail Manager.
- Be responsible for product placement, orders, customer requests, and shipping via Ecommerce
Skills on Resume:
- Retail Oversight (Soft Skills)
- Program Implementation (Hard Skills)
- Product Development (Hard Skills)
- Team Direction (Soft Skills)
- Inventory Monitoring (Hard Skills)
- Inventory Reporting (Hard Skills)
- Stock Management (Hard Skills)
- Delivery Logging (Hard Skills)
4. Retail Associate, Blair Corporation, Warren, PA
Job Summary:
- Greeting customers and answering any questions they may have
- Accurately operating cash registers and providing customers with professional service
- Increasing in-store sales, cross-selling products, and directing customers to merchandise
- Assisting in maintaining the stock room and helping to set up displays within the store
- Maintaining business tidiness and appearance by keeping the area cleaned and organized
- Providing product feedback and suggestions to buyers based on guests' wants, needs, and suggestions
- Working with the buyer and marketing to determine the website, newsletter, and e-marketing of the product
- Maintaining merchandise and the shop, including restocking, receiving, shipping, and organizing
- Complying with all company policies and procedures.
- Performing the essential functions of this position, regular and consistent attendance
- Working well with other Team Members, Managers, and interacting with the guests
- Having the flexibility to work nights and weekends.
Skills on Resume:
- Customer Interaction (Soft Skills)
- Cash Handling (Hard Skills)
- Sales Promotion (Hard Skills)
- Stock Maintenance (Hard Skills)
- Store Tidiness (Hard Skills)
- Product Feedback (Soft Skills)
- Marketing Coordination (Soft Skills)
- Merchandise Management (Hard Skills)
5. Retail Brand Manage, Minit Mart LLC, Cincinnati, OH
Job Summary:
- Manage and own the Retail segment.
- Support retailers and develop partnerships with key/group accounts to support growth within the segment
- Implement campaigns and initiatives to help move the retail segment online.
- Implement the marketing strategy for the Cylinder Retail Segment, generate sales, and support the sales team and retailers.
- Work closely with a large team of sales representatives and sales managers.
- Support the development and implementation of an all-island digital and social media strategy for the segment
- Recommend, develop, and implement best-in-class campaigns targeted at rural local audiences in the Republic of Ireland and Northern Ireland based on strong consumer insights.
- Manage the marketing budget for the segment.
- Manage external agencies, Media, Advertising, and PR.
- Implementation and management of e-commerce sites.
- Point of Sale management and roll-outs.
Skills on Resume:
- Retail Management (Hard Skills)
- Partnership Development (Soft Skills)
- Campaign Implementation (Hard Skills)
- Marketing Strategy (Hard Skills)
- Team Collaboration (Soft Skills)
- Digital Strategy (Hard Skills)
- Consumer Insights (Hard Skills)
- Budget Management (Hard Skills)
6. Retail Buyer, Ocean State Job Lot, North Kingstown, RI
Job Summary:
- Identify customer preferences and forecast consumer trends.
- Evaluate supplier options according to prices, quality, image, etc.
- Discover and purchase new products and check the quality and popularity of those already in the stores.
- Negotiate the terms of agreements to achieve the best outcome for all parties.
- Monitor stock levels and make plans for buying within budget.
- Work closely with relevant internal and external parties on activities to build brand awareness and to drive sales for existing products.
- Maintain trust relationships with suppliers for better product assortment, costs, and support for marketing programs.
- Attend events, fairs, and exhibitions to remain up-to-date with the market trends.
Skills on Resume:
- Consumer Analysis (Hard Skills)
- Supplier Evaluation (Hard Skills)
- Product Sourcing (Hard Skills)
- Agreement Negotiation (Soft Skills)
- Stock Planning (Hard Skills)
- Brand Support (Soft Skills)
- Supplier Relations (Soft Skills)
- Market Awareness (Hard Skills)
7. Retail Coordinator, Afterpay (In‑Store Team), Chicago, IL
Job Summary:
- Assist with commercial actions deployment, follow-up, and analysis
- Contribute to presentations and reports on performance and on new projects
- Collate and analyse store, concession, and outlet performances, sell-thrus, bestsellers, and staff KPIs
- Assist with commercial initiatives, in-store events, and store openings
- Assist the team with operational objectives and day-to-day management of stores
- Order of uniforms, store supplies, and tools
- Calculate sales commissions and incentives, track team rota, and leave
- Ensure compliance with company policies and consistency of all operational standards
- Support the stocktake's effectiveness
- Work cross-functionally to ensure information is both distributed and implemented amongst the retail/concession/outlet teams, the wholesale team, the training team, the retail operations team, and the stores
Skills on Resume:
- Commercial Analysis (Hard Skills)
- Performance Reporting (Hard Skills)
- KPI Analysis (Hard Skills)
- Event Support (Soft Skills)
- Store Operations (Hard Skills)
- Supply Ordering (Hard Skills)
- Commission Tracking (Hard Skills)
- Policy Compliance (Hard Skills)
8. 2D Retail Designer, Local Threads Boutique, Asheville, NC
Job Summary:
- Work with the senior retail team to ensure that displays incorporate the latest in-store design thinking and 2D directives.
- Deliver presentations for Group projects and client markets containing visuals, specs, and full technical drawing packs
- Enforce brand values in store whilst working within retailer constraints.
- Provide conceptual thinking whilst delivering commercially viable solutions.
- Drive and deliver retail projects that are suitably planned, governed, resourced, and managed, working collaboratively in function and across teams, resolving day-to-day challenges.
- Mitigate and escalate issues to senior management.
- Work on multiple projects whilst delivering on challenging deadlines.
- Keep abreast of the latest product developments to ensure that displays are future-proofed.
- Work with the development and production team to take concepts to manufacture or design intent.
- Create mockups for projects.
Skills on Resume:
- Display Design (Hard Skills)
- Project Presentation (Hard Skills)
- Brand Enforcement (Soft Skills)
- Concept Development (Hard Skills)
- Project Management (Soft Skills)
- Issue Escalation (Soft Skills)
- Deadline Handling (Soft Skills)
- Product Awareness (Hard Skills)
9. Retail Director, Green Leaf Home & Garden, Boulder, CO
Job Summary:
- Formulate sales and merchandising strategies and annual budget and make swift adjustments to adapt to the new trend and challenge.
- Establish the holistic system, process and standard level relevant to retail operation.
- Study and analyze all the sales reports to keep track of the business trends and advise on recommendations accordingly.
- Implement action plans to achieve the sales goal.
- Collaborate with all functional groups to ensure the retail stores operate in an efficient, secure and high-service manner.
- Manage the store operations to achieve a consistent and customer-friendly brand experience.
- Ensure operational policies and procedures are well-developed/ upgraded in line with the company policy and new changes in the industry, and implement them effectively.
- Control the store openings following the company direction with competitive commercial terms.
- On-time renewal for all the existing stores to avoid any delays in the operations.
- Close monitoring of the landlords’ monthly payment together with the finance team and take immediate action to ensure the timely settlement.
- Improve profit and leverage landlord resources, such as official social media platforms, outdoor billboards, and display points, to create brand awareness in the market.
- Collect and monitor the information on the market trend, competitors’ performance, and customers’ preferences as a frontliner regularly.
- Brainstorm the solutions with the functional teams to stay competitive.
- Hire and train the retail sales force and build up a strong team to achieve the goal.
- Supervise stores' customer service to be the best in class in the segment.
Skills on Resume:
- Opening Coordination (Hard Skills)
- Contract Renewal (Hard Skills)
- Payment Monitoring (Hard Skills)
- Profit Optimization (Hard Skills)
- Market Monitoring (Hard Skills)
- Solution Brainstorming (Soft Skills)
- Team Development (Soft Skills)
- Customer Service (Soft Skills)
10. Retail Manager, Coastal Surf Shop, Santa Cruz, CA
Job Summary:
- Oversee daily business operations and ensure stores are delivering against key metrics (e.g., sales, support, customer and employee advocacy, product awareness, trial)
- Help develop store associate profiles and oversee recruitment through direct effort, internal recruiting partners, and staffing agencies
- Work with the training team to deliver the training curriculum for the in-store retail team (e.g., Store Managers, Sales and Demo Associates, Customer Service Representatives)
- Manage store staffing levels and scheduling
- Coordinate and manage key support vendors (e.g., maintenance, security, janitorial)
- Oversee store operations, including inventory management, loss prevention, store performance reporting, etc.
- Responsible for executing test and learn initiatives and interfacing with the retail analytics team
- Support continuous improvement via new experiences, training, and refreshers
- Inform and ensure compliance with visual merchandising standards
- Partner with marketing and communications teams on local PR, events, and campaigns to drive foot traffic and community engagement, etc.
- Work with the corporate CRM team on communication efforts and drive excellence in local customer clienteling
- Work with internal design and business partners to deliver an optimal user experience
Skills on Resume:
- Business Operations (Hard Skills)
- Talent Recruitment (Soft Skills)
- Training Delivery (Hard Skills)
- Staff Scheduling (Hard Skills)
- Vendor Coordination (Soft Skills)
- Inventory Control (Hard Skills)
- Process Improvement (Soft Skills)
- Event Collaboration (Soft Skills)
11. Retail Operations Manager, Mountain Gear Outfitters, Denver, CO
Job Summary:
- Formulate the North Region business strategy and target
- Monitor daily sales revenue to work collaboratively with the operations team to meet and exceed the sales budget and planned profit contribution for the China North Region
- Improve product efficiency to help stock selling through increased
- Improve customer experience together with the retail teams, and other functional departments, via all necessary actions
- Lead the North region operation team to practice the Columbia culture and values
- Be responsible for staff recruitment, training, movements, and development
- Closely follow up Store mystery shopping survey and action plans
- Ensure operational standards are aligned with the brand vision and maintain the integrity of the brand
- Support Store planning and ensure smooth opening of new store, supervise product/display material order, visual merchandising, staff recruitment/training, and other store opening procedures
- Be warrant of the store procedures (inventory, administration, procedures…)
- Strictly implement all financial policies to minimize financial risk
- Formulate the North Region Business Development strategy to support the North Region's long-term sales growth
- Independently negotiate with the landlord for all the contracts, including new opening/renewal/termination as well as Popup stores, and ensure on-time signing with the most favorable terms to Columbia and legal compliance
- Build and maintain good relationships with local landlords to increase visibility and sales
- Identify new business opportunities (new mall/channels, etc), work out the feasibility study, develop the strategic business plan, and report to the Retail Director
Skills on Resume:
- Business Strategy (Hard Skills)
- Sales Monitoring (Hard Skills)
- Customer Experience (Soft Skills)
- Team Leadership (Soft Skills)
- Staff Development (Soft Skills)
- Operational Compliance (Hard Skills)
- Contract Negotiation (Soft Skills)
- Business Development (Hard Skills)
12. Retail Operations Specialist, Lakeside Vinyl & Records, Milwaukee, WI
Job Summary:
- Coordinate and transfer sold and incoming products to maximize clearance opportunities
- Work within pricing guidelines to accurately tag and price products
- Maintain product flow to upkeep the department
- Communicate product needs
- Assist with loading sold product into Guest vehicles
- Work with Facilities to ensure beautiful Showrooms
- Perform ceiling tile replacement, maintain lighting (replace bulbs, aim lights to highlight products, change ballasts), patch and paint, water plants, trees, and fountains, and clean and maintain rooftop drains.
- Identify improvements to enhance the guest experience
- Communicate with Store Manager/Front Desk regarding Customer Pick Ups, Parts, and Customer Own Goods
- Maintain and organize the loading dock area
- Work with Display to open and assemble accessory items
Skills on Resume:
- Inventory Coordination (Hard Skills)
- Pricing Accuracy (Hard Skills)
- Product Flow (Hard Skills)
- Product Communication (Soft Skills)
- Customer Assistance (Soft Skills)
- Showroom Maintenance (Hard Skills)
- Facility Upkeep (Hard Skills)
- Experience Improvement (Soft Skills)
13. Retail Planner, FinTech Retail Services, Atlanta, GA
Job Summary:
- Partner with product managers to create and maintain strategic financial plans, including Open to Buy and cash flow
- Collaborate with product managers on planning sales, inventory, markdowns, and margins by IP and location, for both licensed and bespoke merchandise for all categories
- Oversee implementation of the POS system in all exhibition locations, ensuring compliance with company financial SOPs
- Work with product managers on building pre-opening plans for each location with financial plans, assortment plans, delivery, and communication to retail operations managers
- Review sales by item, creating and distributing best seller reports on a weekly and monthly basis
- Analysis of ongoing risks and opportunities of inventory levels, making suggestions to management
- Oversee all training for new staff to become proficient in the POS system and ensure corporate SOPs are delivered
- Work with all merchandise team members, ensuring that receiving, vouchers, and transfers are all entered correctly
- Communicate weekly Open-to-buy forecasts for all locations and supporting action plans.
- Manage ongoing standard reporting out of POS systems to merchandise and finance teams
- Work with the retail operations team to determine and manage exit strategies, recommending items for clearance and controlling aged inventory
- Assist with the entry of items and Purchase Orders into the POS and Financial System
- Manage and update within the system shipping and delivery times, with communication to operations managers
Skills on Resume:
- Financial Planning (Hard Skills)
- Inventory Analysis (Hard Skills)
- POS Management (Hard Skills)
- Assortment Planning (Hard Skills)
- Sales Reporting (Hard Skills)
- Risk Assessment (Hard Skills)
- Staff Training (Soft Skills)
- Cross Communication (Soft Skills)
14. Retail Project Manager, Urban Streetwear Collective, Portland, OR
Job Summary:
- Support the delivery of property projects across the Astrid and Miyu estate, no matter how big or small, providing an end-to-end service
- Communication with key internal and external stakeholders to ensure everyone has maximum visibility of ongoing projects
- Ensure correct contracts are in place for the safeguarding of the business
- Value engineer construction costs to support store design and meet business needs, and report on CapEx spending
- On-site management, including health and safety and safeguarding
- Review existing external manufacturers and suppliers to meet business requirements
- Management of fixtures and fittings, including sourcing, manufacturing, delivery, and installation
- Provide support for any product range rollouts and pop-up stores
- Identify and propose solutions to resolve issues that can impact project schedule, cost, or design integrity on multiple projects.
- Ensure internal documents and folders are accurately completed and maintained
- Successful resolution of day-to-day maintenance issues
Skills on Resume:
- Project Delivery (Hard Skills)
- Stakeholder Communication (Soft Skills)
- Contract Management (Hard Skills)
- Cost Engineering (Hard Skills)
- Site Management (Hard Skills)
- Supplier Evaluation (Hard Skills)
- Fixture Management (Hard Skills)
- Issue Resolution (Soft Skills)
15. Retail Supervisor, Heritage Bookstore Chain, Richmond, VA
Job Summary:
- Serves customers by establishing rapport, building customer confidence, providing accurate information, and promoting products through the point of successful sale
- Act as a mentor who can train and lead a sales team with effective communication
- Establish a professional yet personalized rapport with the customer upon contact, by phone or in person
- Answer all questions, providing detailed information, and establishing trust with the customer to close of sale
- Describe and promote products in line with customers' expressed needs, as well as promoting the purchase of related products
- Ensure pricing is accurate and current, including any promotions
- Stock shelves, counters, or tables with merchandise
- Promote extended warranty/maintenance agreements, parts, and accessories purchase
- Monitor sales trends and help balance inventory between stores
- Register access to ring up
Skills on Resume:
- Customer Rapport (Soft Skills)
- Sales Leadership (Soft Skills)
- Professional Communication (Soft Skills)
- Product Knowledge (Hard Skills)
- Upselling Skills (Soft Skills)
- Pricing Accuracy (Hard Skills)
- Merchandise Stocking (Hard Skills)
- Inventory Monitoring (Hard Skills)
16. Retail Trainer, Modern Electronics Boutique, Minneapolis, MN
Job Summary:
- Be a subject matter expert and face of the brand for a key portfolio of merchants
- Adhere to the training content and delivery schedule to ensure a consistent training message
- Visit and deliver training to key retail enterprise partner stores throughout the year, as well as host digital platform webinars
- Role model for great customer service and how to talk to shoppers about the product
- Build strong relationships with partners to identify and develop opportunities to expand and grow the services that are provided to the merchants
- Support in-store marketing initiatives, including pop-ups and special events
- Manage the success of in-store offering for a portfolio of merchants
- Track and report retail training progress and completion of key milestones to the In-Store team
Skills on Resume:
- Brand Expertise (Hard Skills)
- Training Delivery (Hard Skills)
- Retail Coaching (Soft Skills)
- Customer Engagement (Soft Skills)
- Partner Relations (Soft Skills)
- Event Support (Soft Skills)
- Store Management (Hard Skills)
- Progress Reporting (Hard Skills)