Job Summary: 

• Provide excellent customer service to new and existing customers.
• Work with customers, sales teams and customer success engineers.
• Identify implementation success criteria.
• Perform customer installations of hardware and cloud solutions.
• Perform customer configuration and overview of the iBoss solution.
• Identify and communicate best practices with regard to customer configuration.
• Provide additional details of product features and enhancements.
• Provide field feedback to product management and development teams (new features).
• Provide project oversight for the implementation, leveraging project management best practices.
• Provide configuration documentation and successfully transition implementation to the Customer Success Engineer and support team.
• Stay abreast of product changes, working with lab and test systems to come up to speed quickly with new capabilities, devices, and features.

Skills on Resume:

• Customer Service (Soft Skills)
• Team Collaboration (Soft Skills)
• Success Criteria (Hard Skills)
• Hardware Installation (Hard Skills)
• Cloud Configuration (Hard Skills)
• Best Practices (Hard Skills)
• Product Knowledge (Hard Skills)
• Project Oversight (Soft Skills)

Job Summary: 

• Provide technical support, including software development and customer support.
• Act in an operational role to oversee the correct storage and archiving of mission data.
• Design and develop software to automate existing mission operations processes.
• Coordinate with end-users and infrastructure service providers to maintain a reliable, scalable, and cost-effective data management service.
• Participate in discussions with mission customers to address technical issues.
• Outreach to new potential mission customers.
• Participate in mission ITAR compliance efforts.
• Respond to and resolve Mission Control Systems (MCS) anomalies.
• Develop and deliver software documentation, such as requirements documents and operational procedures.

Skills on Resume:

• Software Development (Hard Skills)
• Customer Support (Soft Skills)
• Data Management (Hard Skills)
• Process Automation (Hard Skills)
• Technical Coordination (Soft Skills)
• Customer Engagement (Soft Skills)
• Compliance Management (Hard Skills)
• Anomaly Resolution (Hard Skills)

Job Summary: 

• Build upon a high-level project summary or contract to identify detailed requirements through conversations and collaborations with client stakeholders and other sources of information.
• Clarify, validate and ensure that project success criteria are met (deliverables, budget, timeline, quality, risks, etc.) by working closely with the client’s project sponsors and other stakeholders.
• Develop and lead the implementation of project plans that are simple, functional, and clear in terms of expectations, timelines, milestones, and dependencies.
• Work both independently and in collaboration with client staff.
• Perform configuration, setup, migration, training, troubleshooting, or other hands-on technical tasks.
• Interface with product managers and software development team members through established processes and procedures.
• Get help with technical issues that arise on the project, and/or communicate status, information, and updates.
• Cultivate strong relationships with client contacts.
• Ensure a comprehensive understanding of each client’s unique business environment and needs.
• Prompt access to required information, resources, and dependencies.

Skills on Resume:

• Requirement Gathering (Hard Skills)
• Success Criteria (Hard Skills)
• Project Planning (Hard Skills)
• Independent Work (Soft Skills)
• Technical Support (Hard Skills)
• Team Coordination (Soft Skills)
• Client Relationship (Soft Skills)
• Business Understanding (Soft Skills)

Job Summary: 

• Responsible for implementation on large state-of-the-art server-SoC blocks, including synthesis, timing constraint generation, timing closure, equivalency checking, function ECO, placement, CTS, route and other sign-off.
• Run physical synthesis on large and medium-sized blocks.
• Implement and verify other aspects of netlist generation, like scan-insertion, clock-gating checks, power-domain checks, etc.
• Develop mid-end to back-end implementation flows on synthesis, placement, CTS, Route, timing analysis, eco-generation, etc.
• Define timing constraints at the block and top level across all modes (Functional/BIST/SCAN/JTAG) and corners.
• Perform timing closure across all corners to ensure successful tapeout following aggressive deadlines.
• Generate and implement a functional ECO.
• Run Logic Equivalent Check (LEC) from RTL to prelayout/postlayout netlist.

Skills on Resume:

• Synthesis (Hard Skills)
• Timing Constraints (Hard Skills)
• Timing Closure (Hard Skills)
• Equivalency Check (Hard Skills)
• ECO Implementation (Hard Skills)
• Physical Routing (Hard Skills)
• Timing Analysis (Hard Skills)
• Problem Solving (Soft Skills)

Job Summary: 

• Responsible for the technical part of the commissioning of service to new customers and the smooth implementation of additions and improvements to existing customers.
• Responsible for transforming and translating into API calls on the application.
• Set up by configuration on a low-code platform, sometimes using JavaScript for the custom-made parts.
• Answer questions from customers and prospects about the use of APIs, the technical aspects of the application and the deployability of services.
• Work involves designing and creating dynamic email templates (in HTML and CSS) that fit their corporate identity.
• Responsible for thinking about whether the content of the expressions in various channels, such as email, SMS, WhatsApp, and in-app, is optimal and if the website covers the right content and tries to optimize the UX.
• Work efficiently and accurately with a 'first time right' mentality and pay a lot of attention to the look and feel, clarity and convenience for the recipient.
• Help customers to work with the platform as good and efficiently.
• Make sure that customers can pay as quickly and as hassle-free.
• Deal with a variety of customers, from SMEs to multinationals and will be offered the opportunity to work on their own professional development and try out new things.

Skills on Resume:

• Technical Commissioning (Hard Skills)
• API Integration (Hard Skills)
• Low-Code Setup (Hard Skills)
• JavaScript Coding (Hard Skills)
• HTML/CSS Design (Hard Skills)
• UX Optimization (Hard Skills)
• Customer Communication (Soft Skills)
• Detail Orientation (Soft Skills)

Job Summary: 

• Assist with hands-on configuration, setup, and troubleshooting tasks for clients.
• Identify and address required changes, scope confusion, risks, and/or misalignments in expectations/understandings.
• Work with the client and internal staff to resolve them.
• Prepare and issue project status updates to both client and internal stakeholders, including key actionable information such as budget/timeline usage, risks, decisions, dependencies, etc.
• Proactively following up on internal and client-side tasks and dependencies and escalating.
• Act as a trusted client advisor, presenting thoughtful proposals for solving problems, identifying new opportunities within existing projects, proposing options, and empowering well-informed decisions.
• Use internal tools (i.e., ticketing system, internal messaging platforms, etc.) and established procedures.
• Coordinate with other Upchain staff on project tasks.
• Practice rigor and discipline in following Upchain procedures while proactively contributing to quality and the improvement of procedures and processes to benefit Upchain and its teams and clients.
• Occasionally collaborating in the pre-sales process to contribute to the understanding of requirements, scope and/or project plans.
• Apply a continually improving understanding of knowledge of Upchain’s software, PLM/PDM practices, and the industry in general.

Skills on Resume:

• Configuration Troubleshooting (Hard Skills)
• Risk Management (Hard Skills)
• Issue Resolution (Soft Skills)
• Status Reporting (Hard Skills)
• Task Follow-Up (Soft Skills)
• Client Advising (Soft Skills)
• Process Compliance (Hard Skills)
• Industry Knowledge (Hard Skills)

Job Summary: 

• Engage with customers to understand their business needs and solve critical problems concerning quality, security, and compliance.
• Work with the customer from Project initiation to completion with end-to-end ownership of the results.
• Develop custom solutions to integrate tools into SDLC and DevOps workflows.
• Responsible for trusted advisor to customers, providing solution expertise in the domain of software testing and security.
• Work with account teams throughout delivery.
• Ensure the account team has a view of the success of the engagement.
• Immerse yourself in existing customers' businesses.
• Help identify new opportunities for improved deployments of existing or new Synopsys software.
• Advise customers on Secure Development processes.
• Identify opportunities for improvement and help them get the most out of their operations.

Skills on Resume:

• Customer Engagement (Soft Skills)
• Project Ownership (Soft Skills)
• Custom Solutions (Hard Skills)
• Solution Expertise (Hard Skills)
• Team Collaboration (Soft Skills)
• Opportunity Identification (Soft Skills)
• Process Advisory (Hard Skills)
• Operational Improvement (Soft Skills)

Job Summary: 

• Partner closely with the Project Managers on all store deployment projects right from the get-go, offering technical consulting and support along the way.
• Interact with customers, vendors and internal team members to gather, vet and document technical requirements for the stores.
• Oversee resource planning and management tailored to the store/project requirements, ensuring feasibility, rigorous technical planning and in turn, minimizing risk at all times.
• Deliver electrical and networking designs to address unique store requirements, collaborating with internal experts.
• Complete software integrations required for stores, including IoT store fixtures and back-end systems, ensuring full quality validation.
• Present during store installations to oversee and participate in the store deployment activities, including hardware installation, software setup and calibration, end-to-end testing, while laser-focused on meeting all quality and compliance standards, on time.
• Support ongoing efforts to de-risk and accelerate store deployments.
• Find new/creative solutions, testing and documenting them.
• Develop and optimize internal process documentation and artifacts.
• Provide feedback to product development teams that will make future versions of products easier/faster/safer to deploy.
• Build and maintain a deep understanding of products and solutions with the ability to explain them to others at any level.
• Provide broad visibility on status, progress and risks for assigned projects consistently, exposing critical decision points and bringing all key contributors along every step of the way.
• Handle support on-call shifts (rotation), owning the resolution of support issues by performing troubleshooting, escalating internally, and following resolution protocols and store testing.

Skills on Resume:

• Technical Consulting (Hard Skills)
• Requirement Gathering (Hard Skills)
• Resource Planning (Hard Skills)
• Network Design (Hard Skills)
• Software Integration (Hard Skills)
• Deployment Oversight (Soft Skills)
• Process Optimization (Soft Skills)
• Troubleshooting Support (Hard Skills)

Job Summary: 

• Complete client configurations and both dev and production environments.
• Manage post-production release projects for clients.
• Conduct training on the client admin portal for clients.
• Support the implementation manager during the client go-live.
• Conduct demos on products such as online account openings.
• Assist the implementation manager in gathering client requirements.
• Assist in troubleshooting issues arising during implementation.
• Conduct and document the steps required to reproduce issues during escalation.
• Assist in internal testing, such as client go-live testing or development testing.
• Assist the implementation manager in documentation for best practices and the knowledge base.

Skills on Resume:

• Client Configuration (Hard Skills)
• Project Management (Soft Skills)
• Client Training (Soft Skills)
• Go-Live Support (Hard Skills)
• Product Demos (Soft Skills)
• Requirement Gathering (Hard Skills)
• Issue Troubleshooting (Hard Skills)
• Testing Documentation (Hard Skills)

Job Summary: 

• Manage onsite or remote installation of customer equipment and software, as well as the implementation of training.
• Provide product support via telephone and remote access services with specific responsibility as an escalation point for problem identification and resolution.
• Interview customers to determine their needs and goals pertaining to products or solutions.
• Document these assumptions in easy-to-understand, semi-technical terms.
• Manage the implementation of SQL networking, server configurations, Citrix and remote viewing configurations, and HL7 implementations and support.
• Work with customer IT departments.
• Ensure communication paths and security profiles are adequate for normal data acquisition and transfer.
• Manage assigned customer-related projects.
• Keep customers fully satisfied by keeping them informed as to activities when on site and/or working on their behalf onsite.
• Stay up-to-date and follow all Quality System procedures related to this job, which can affect the quality of services provided to customers.
• Coordinate software bug fixing with project developers.
• Coordinate hardware problems with project developers.
• Continue internal education regarding the company's product line.

Skills on Resume:

• Equipment Installation (Hard Skills)
• Product Support (Hard Skills)
• Customer Interviewing (Soft Skills)
• Technical Documentation (Hard Skills)
• Network Configuration (Hard Skills)
• IT Collaboration (Soft Skills)
• Project Management (Soft Skills)
• Quality Compliance (Hard Skills)

Job Summary: 

• Responsible for RTL to GDS2 flow, tools and methodologies such as synthesis, static timing analysis, formal verification, physical design and ECO generation/verification.
• Responsible for RTL synthesis using physical and power-aware tools.
• Formal Verification using industry standard tools for RTL to netlist and netlist to netlist logic equivalence and low power checks.
• Close design timing by running static timing analysis and constraint development.
• Generate and verify ECOs for functional and timing fixes, working closely with the physical design team.
• Responsible for low-power synthesis flows for multiple corners.
• Support physical design teams for netlist place and route and tapeout.
• Identify areas for flow and process improvements.
• Work with the Design/Verification team on the top/core/block level gate level verification.

Skills on Resume:

• RTL GDS2 (Hard Skills)
• RTL Synthesis (Hard Skills)
• Formal Verification (Hard Skills)
• Timing Analysis (Hard Skills)
• ECO Generation (Hard Skills)
• Low-Power Synthesis (Hard Skills)
• Physical Design Support (Hard Skills)
• Flow Improvement (Hard Skills)

Job Summary: 

• Take responsibility for own work and make decisions with limited impact.
• Use verbal and written communication skills to convey basic, routine factual information about day-to-day activities to others who are fully knowledgeable in the subject area.
• Complete most tasks with multiple steps, which can be performed in various orders.
• Plan and prioritize to complete the tasks effectively.
• Exercise creativity to troubleshoot technical problems or deal with novel circumstances.
• Use deductive problem solving to solve moderately complex problems, most problems have defined processes of diagnosis/detection, and some limited data analysis.
• Use tools/applications to execute the architecture and design of a specific part of a block according to the design protocol provided.
• Resolve architecture, design, or verification problems by applying sound ASIC engineering practices with some supervision.

Skills on Resume:

• Decision Making (Soft Skills)
• Communication Skills (Soft Skills)
• Task Prioritization (Soft Skills)
• Problem Solving (Soft Skills)
• Technical Troubleshooting (Hard Skills)
• Data Analysis (Hard Skills)
• Design Execution (Hard Skills)
• ASIC Engineering (Hard Skills)

Job Summary: 

• Execute the design and verification strategies of ASICs, SoC, and IP cores of own specific assigned part of a block or IC Package with supervision from the project lead.
• Use gate synthesis tools to generate netlists and optimize hard macro performance, power, and area.
• Write basic tests and regressions to identify any bugs in own work.
• Run power checks on a specific part of a block under the guidance of more senior engineers.
• Interpret the results of performance checks and report them to the team lead.
• Write, review, and edit a technical document in accordance with template requirements.
• Communicate directly with the lead on any significant deviations from the Plan of Record for the specific assigned part of a block in a timely manner.
• Participate in design or verification reviews and project meetings.
• Provide input to the team lead regarding areas for process and procedural improvement.

Skills on Resume:

• ASIC Design (Hard Skills)
• Gate Synthesis (Hard Skills)
• Test Development (Hard Skills)
• Power Checks (Hard Skills)
• Performance Analysis (Hard Skills)
• Technical Documentation (Hard Skills)
• Team Communication (Soft Skills)
• Process Improvement (Soft Skills)

Job Summary: 

• Support new customers through technical configuration and training for the orgVue platform.
• Set customers up for long-term success.
• Work directly with customer administrators and other business stakeholders.
• Work with other members of the Implementation Team.
• Refine and evolve delivery methodology over time (driving consistency across all new customer engagements).
• Work with the Advisory Team to review new use cases developed using the orgvue platform.
• Help to incorporate standardised aspects of those solutions to be included in future Implementation offerings.
• Work with the Engineering and Product Teams.
• Present customer feedback in order to drive continuous improvements in technology enablers (Implementation Hub, Hosted Blender, Settings).
• Support the Client Success Team when additional technical support is beneficial to the long-term success of existing key accounts.

Skills on Resume:

• Technical Configuration (Hard Skills)
• Customer Training (Soft Skills)
• Stakeholder Engagement (Soft Skills)
• Team Collaboration (Soft Skills)
• Methodology Improvement (Soft Skills)
• Use Case Review (Hard Skills)
• Feedback Delivery (Soft Skills)
• Technical Support (Hard Skills)

Job Summary: 

• Work closely with the leading merchants and various Nuvei teams.
• Guarantee high-quality project delivery on plan and on schedule.
• Coordinate project timelines, tasks, and development efforts with both the internal teams and the customer to manage technical implementation.
• Work with internal/external customer teams to assist with technical problem solving and manage internal resources to resolve various customer issues.
• Responsible for leading implementation projects with customers of Nuvei’s rapidly growing solutions.
• Provide system configuration support based on changing business needs.
• Manage the data import processes of payments data from third-party providers to Nuvei’s payments platform to maintain the payment activity.
• Provide excellent customer service through active listening on every interaction while adjusting the support approach to accommodate customer needs.

Skills on Resume:

• Merchant Collaboration (Soft Skills)
• Project Delivery (Soft Skills)
• Technical Coordination (Hard Skills)
• Problem Solving (Soft Skills)
• Implementation Leadership (Soft Skills)
• System Configuration (Hard Skills)
• Data Management (Hard Skills)
• Customer Service (Soft Skills)

Job Summary: 

• Test clients' products and services with financial institutions, enabling the production of electronic payments globally.
• Ensure financial institutions are systemically synchronized with clients' financial messaging.
• Ensure accurate and precise vetting of the customer network interface and systems to process financial payments.
• Provide the ability for customers to test the new Release code.
• Accommodate testing whenever financial institutions make changes to their systems.
• Act as the central point of contact for customers and/or customer representatives throughout the processing implementation project end-to-end execution.
• Provide testing support to customers for all products and services.
• Act as a processing implementation advisor to customers’ processing support staff.
• Provide guidance to execute all necessary processing implementation activities.
• Handle multiple key customer processing implementation projects in parallel, including key implementations (key customers, key markets, key services/products.
• Define, create, maintain and document standard and non-standard key customer processing implementation processes.
• Provide training to CIS organization, other organizations and the customer.

Skills on Resume:

• Product Testing (Hard Skills)
• System Synchronization (Hard Skills)
• Network Vetting (Hard Skills)
• Release Testing (Hard Skills)
• System Change Testing (Hard Skills)
• Customer Coordination (Soft Skills)
• Implementation Guidance (Soft Skills)
• Process Documentation (Hard Skills)

Job Summary: 

• Gain a thorough understanding of the customer’s network, information and security systems.
• Design and architect a best-fit solution to meet the customer’s business goals.
• Manage customer communication and expectations.
• Provide all manner of post-sales support, including installation, configuration and product training, both remote and onsite.
• Provide troubleshooting and debugging during the engagement.
• Assist with post-sales technical questions and concerns.
• Provide a formal handoff to Technical Support.
• Escalate necessary bugs to Engineering for resolution.
• Escalate necessary enhancement requests to Product Management for resolution.
• Assist the sales team with technical questions/issues.
• Responsible for providing partner training.

Skills on Resume:

• Network Analysis (Hard Skills)
• Solution Design (Hard Skills)
• Customer Communication (Soft Skills)
• Post-Sales Support (Hard Skills)
• Troubleshooting (Hard Skills)
• Technical Assistance (Soft Skills)
• Issue Escalation (Hard Skills)
• Partner Training (Soft Skills)

Job Summary: 

• Work with Solution Architects to nurture a customer's growth on GitHub, identifying which offerings could best improve software delivery in the customer's organization.
• Assist the Programs team in developing new courses.
• Work with the Engagement Manager to help set expectations for engagements and ensure a positive experience.
• Clearly communicate what will be covered in an engagement, looking to provide a moment for the customer.
• Keep a detailed description of what was accomplished.
• Assist the Engagement Manager with the follow-up from an engagement.
• On-site visits with customers at various stages.
• Provide top-class customer service to their customer base.
• Carry out installs, upgrades and the deployment of bug fixes.
• Communicate with internal departments to ensure the resolution of issues in a timely fashion.
• Work with the Customer Service and Professional Services Teams to help with tickets that require technical assistance.

Skills on Resume: 

• Customer Growth (Soft Skills)
• Course Development (Hard Skills)
• Expectation Management (Soft Skills)
• Engagement Communication (Soft Skills)
• Activity Documentation (Hard Skills)
• Engagement Follow-Up (Soft Skills)
• Onsite Support (Hard Skills)
• Technical Assistance (Hard Skills)

Job Summary: 

• Guide district tech support teams through SIS integration, platform configuration, and other data-related requests.
• Reach out to and respond to customer questions over phone, email and virtual meetings.
• Assist the customer success teams with escalation of integration/technical items to the product and engineering teams/CTO.
• Aid the SIS product managers in being an ‘architect’ of the implementation processes by consistently documenting what works, what doesn’t, what’s new, etc.
• Possess a comprehensive understanding of the ClassTag solution in order to serve as a subject matter expert (SME) and consultant.
• Maintain strong working relationships with other ClassTag teams, which may include technical support, customer success, and product management, to support customers’ technical needs.
• Qualify new customers based on their technical requirements, use cases, and other needs.
• Lead product and technical discussions with customers, including product demo walkthroughs, responding to RFI/RFQ/RFP, and creating proposals, presentations, and other sales collateral.
• Architect the Backtrace solution tailored for each customer and convincingly communicate the story to them.
• Design implementation plans to seamlessly transition the customer to the implementation team.
• Collaborate with the Product organization on addressing customer requirements needed to close deals and successfully implement them.

Skills on Resume:

• SIS Integration (Hard Skills)
• Customer Communication (Soft Skills)
• Issue Escalation (Hard Skills)
• Process Documentation (Hard Skills)
• Subject Expertise (Hard Skills)
• Team Collaboration (Soft Skills)
• Customer Qualification (Hard Skills)
• Product Demonstration (Soft Skills)

Job Summary: 

• Analyze local and wide area network systems, including planning, designing, and evaluating network build solutions by applying approved technologies and architectures to specific requirements.
• Complex network expansion, complex relocations, and complex building additions.
• Maintain and update network inventory records.
• Coordinate with Developers/Builders/Building Owners/Customers/municipalities.
• Responsible for supporting Eng I and Sr. Eng.
• Work closely with RTL design, physical design, low power and automation teams to optimize performance and power.
• Generate, review and validate design constraints to achieve timing closure of High-speed cores.
• Tabulate metrics results for analysis comparison.

Skills on Resume:

• Network Analysis (Hard Skills)
• Network Expansion (Hard Skills)
• Inventory Management (Hard Skills)
• Stakeholder Coordination (Soft Skills)
• Engineering Support (Soft Skills)
• Performance Optimization (Hard Skills)
• Timing Closure (Hard Skills)
• Metrics Analysis (Hard Skills)