Job Summary: 

• Observe customer transactions to identify fraudulent activity such as account takeover, friendly fraud, theft and suspicious activity.
• Respond to inbound calls from customers and other financial institutions concerning unusual activity.
• Generate periodic reports and monitor real-time queues to identify high-risk transactions.
• Ensure escalation of fraud cases is properly handled and documented according to procedures.
• Develop suspicious activity reports (SARs) for identified unusual activity.
• Determine existing fraud trends by analyzing accounts and transaction patterns.
• Interact with the Bank’s data processors and clients to validate information and to confirm or cancel authorizations.
• Analyze transaction data with a view to optimizing risk management strategies for clients.
• Recommend fraud mitigation processes for emerging transaction patterns and trends.
• Interact with other departments/lines of business on the resolution of issues (ex., Operations Department and CFSB clients).
• Maintain knowledge of industry best practices and technologies within payment risk management.
• Develop in-depth knowledge of risk management products through research and testing.
• Act as a subject matter expert to clients and other team members.
• Effectively utilize and operate all tools and technology appropriate to the role (ex., Lexis Nexis, SQL, Microsoft Office, etc).

Skills on Resume:

• Fraud Monitoring (Hard Skills)
• Customer Support (Soft Skills)
• Data Analysis (Hard Skills)
• Case Documentation (Hard Skills)
• SAR Reporting (Hard Skills)
• Collaboration (Soft Skills)
• Risk Management (Hard Skills)
• Tool Proficiency (Hard Skills)

Job Summary: 

• Responsible for the entire implementation for small groups, including configuring groups, monitoring enrollments and ensuring an overall successful implementation experience.
• Communicate with customer administrators during the onboarding process.
• Gather the necessary information and data needed for open enrollment.
• Work with implementation specialists to facilitate all administrative tasks for an implementation.
• Cross-functionally engage with other Customer Success, Underwriting and Sales team partners.
• Ensure client details are accurately captured and implemented.
• Provide industry-leading customer service to all clients during the onboarding phase.
• Proactively identify client implementations that are at risk.
• Facilitate a successful and seamless handoff from the Implementation Team to the Customer Success Team.
• Serve as a resource and mentor for Implementation Specialists and provide material support to their functions.
• Provide training during their onboarding experience and ongoing process changes.
• Maintain an updated load of projects to ensure that daily and weekly reporting is accurate.
• Assist with routine reviews of Implementation and Onboarding related documents, materials and tools.
• Ensure continual improvement and effectiveness.
• Work with Product and Engineering teams to implement process and product improvements to scale implementation operations for growth.

Skills on Resume:

• Onboarding (Soft Skills)
• Configuration (Hard Skills)
• Data Collection (Hard Skills)
• Collaboration (Soft Skills)
• Service (Soft Skills)
• Risk Analysis (Hard Skills)
• Training (Hard Skills)
• Improvement (Hard Skills)

Job Summary: 

• Kick off, configure and supervise implementations of Eltropy at financial institutions to ensure the fastest possible time to value.
• Plan, coordinate, and execute multiple concurrent customer implementation projects.
• Ensure clear agreements and communications with customers.
• Create scalable project templates for implementing new features and integrations.
• Conduct regular meetings with a clear agenda for each customer.
• Maintain up-to-date status on all tasks in Eltropy’s project management system.
• Configure new instances of Eltropy’s platform.
• Learn the integration requirements of systems on which financial institutions run.
• Troubleshoot integration implementation issues with assistance from the Product Operations team.

Skills on Resume: 

• Implementation Management (Hard Skills)
• Project Coordination (Hard Skills)
• Customer Communication (Soft Skills)
• Template Development (Hard Skills)
• Meeting Facilitation (Soft Skills)
• Task Tracking (Hard Skills)
• System Integration (Hard Skills)
• Issue Troubleshooting (Hard Skills)

Job Summary: 

• Implement complex integrations themselves.
• Demo integrations to customers.
• Adhere strictly to Eltropy’s policies and procedures related to security, confidentiality, availability and privacy.
• Attend all trainings and awareness sessions related to security.
• Report security events and incidents promptly through available channels at Eltropy.
• Adhere to approval and authorization processes.
• Handle, access, share, store, or process Eltropy’s confidential information or data, or personal data, or customer information.
• Handle sensitive information with responsibility and accountability, protect access credentials, and manage data and information.

Skills on Resume:

• Integration Management (Hard Skills)
• Customer Demos (Soft Skills)
• Policy Compliance (Hard Skills)
• Security Training (Hard Skills)
• Incident Reporting (Hard Skills)
• Process Adherence (Hard Skills)
• Data Handling (Hard Skills)
• Information Protection (Hard Skills)

Job Summary: 

• Accountable for project deliverables and customer satisfaction of new client implementations.
• Contact for client during discovery, kickoff, requirements discussions and weekly status meetings with clients.
• Develop and lead regular implementation meetings with clients, external stakeholders, and internal workstreams.
• Facilitate high levels of communication surrounding clients’ benefits-related goals and initiatives.
• Manage client expectations, anticipating possible issues and steering client behavior towards DirectPath best practices.
• Manage multiple internal workstreams in a matrixed environment.
• Ensure projects are delivered on schedule, within budget and meet customer requirements.
• Serve as the primary escalation point for DirectPath and lead cross-functional teams to solve project problems.

Skills on Resume:

• Project Delivery (Hard Skills)
• Client Engagement (Soft Skills)
• Meeting Facilitation (Soft Skills)
• Communication (Soft Skills)
• Expectation Management (Soft Skills)
• Workstream Management (Hard Skills)
• Project Oversight (Hard Skills)
• Problem Resolution (Soft Skills)

Job Summary: 

• Organize and manage client working sessions.
• Complete the discovery and requirement gathering phases of a project or facilitate agreement on open issues.
• Promote and facilitate high levels of communication.
• Manage and resolve internal delivery expectations, updating all stakeholders on project timelines and deliverables.
• Recognize key common issues and suggest solutions for process improvement and cost efficiency.
• Effectively communicate to management on project status, including key performance indicators for customer satisfaction, project schedule and project financials.
• Manage project scope and work closely with the Sales Director and Account Manager.
• Contribute to content and participate in training of various internal client-facing roles (Client Delivery Associates, Client Delivery Analysts, Benefits Educators, Advocates, etc.).
• Manage relationships with vendors necessary for client delivery.

Skills on Resume:

• Session Management (Soft Skills)
• Requirement Gathering (Hard Skills)
• Communication (Soft Skills)
• Expectation Management (Soft Skills)
• Process Improvement (Hard Skills)
• Status Reporting (Hard Skills)
• Scope Management (Hard Skills)
• Vendor Relations (Soft Skills)

Job Summary: 

• Act as the primary internal and external contact for new clients via meetings and email.
• Partner with and assist clients in data configuration and product user interface setup within the PayScale application.
• Responsible for demonstrating system functionality throughout the course of the implementation process.
• Work closely with Product Support team members.
• Report and follow through on product support requests and bugs throughout implementation.
• Address any concerns and refer out-of-scope requests to the appropriate persons within PayScale.
• Ensure client satisfaction and product/service adoption.
• Establish relationships and ensure open communication channels across multiple functions.
• Lead by example, displaying a positive, service-first attitude to internal/external clients.

Skills on Resume:

• Client Relations (Soft Skills)
• Data Configuration (Hard Skills)
• System Demonstration (Hard Skills)
• Team Collaboration (Soft Skills)
• Issue Tracking (Hard Skills)
• Concern Escalation (Soft Skills)
• Client Satisfaction (Soft Skills)
• Service Leadership (Soft Skills)

Job Summary: 

• Implement projects that have a focus on top-line goals, including client satisfaction, technical success, campaign quality and on-time delivery.
• Liaise for high-profile client inquiries pre-, during- and post-launch.
• Provide and/or facilitate training for the Implementation Launch team to further their professional and skill development.
• Identify and remove bottlenecks within both personnel and digital processes.
• Contribute to continual process and people management innovation.
• Assist new and existing clients with Rakuten Affiliate Network technical implementation, including sharing implementation instructions, confirming technical setup, tracking, testing and validation.
• Establish and maintain regular and appropriate communication with key external client contacts, as well as internal colleagues and other department members.
• Learn and understand the full capabilities of Rakuten Marketing tools and technologies.
• Set clear expectations and advocate for the most effective implementation solution based on the campaign goals and available Rakuten Marketing technology and partnerships.
• Troubleshoot, escalate and respond to client tracking and reporting inquiries and requests.
• Manage post-launch tracking inquiries to maintain tracking integrity and protect revenue.
• Analyze and improve the client launch process where opportunity exists or business needs change.
• Create and maintain launch process documentation and define best practice guidelines.
• Support the client’s lifecycle and internal team’s workflows.
• Identify potential new tracking solutions to be reviewed by the Product Development team.

Skills on Resume:

• Project Delivery (Hard Skills)
• Client Liaison (Soft Skills)
• Team Training (Hard Skills)
• Process Optimization (Hard Skills)
• Technical Implementation (Hard Skills)
• Client Communication (Soft Skills)
• Expectation Management (Soft Skills)
• Issue Resolution (Hard Skills)

Job Summary: 

• Work with Commercial Team (Account Managers, District Sales Managers, and Sr. Directors) and Vertical Markets team.
• Conduct project kickoff and develop implementation project plan.
• Lead the implementation project.
• Ensure the project stays within scope, on schedule, and within budget.
• Identify risks and develop contingency plans to mitigate risks.
• Identify diversions from the project schedule, scope, or budget.
• Resolve and/or raise issues in a timely fashion.
• Develop and drive strategies to get the project back on track.
• Serve as a central communication point for the project and call out issues appropriately.

Skills on Resume:

• Team Collaboration (Soft Skills)
• Project Planning (Hard Skills)
• Project Leadership (Soft Skills)
• Scope Management (Hard Skills)
• Risk Mitigation (Hard Skills)
• Issue Resolution (Hard Skills)
• Strategy Development (Hard Skills)
• Project Communication (Soft Skills)

Job Summary: 

• Facilitate team and customer meetings/calls effectively.
• Provide project updates/metrics, including schedule, budget, risks, quality, and financials.
• Coordinate with internal groups (Pricing, Inventory Planning, Sourcing, Purchasing, Logistics, Transportation, etc.).
• Complete project activities on time and within scope.
• Manage the new item creation process, maintaining product lists and pricing, processing inventory reorder points, and developing account reports.
• Partner with the eSolutions team to facilitate the setup of a custom customer web page.
• Establish a post-mortem process to identify and enact improvements to the implementation process.
• Ensure seamless transition to the sales team.
• Perform system analyses to identify CliniSync opportunities that demonstrate value back to the customer and partner with the Commercial team to deliver to the customer.

Skills on Resume: 

• Meeting Facilitation (Soft Skills)
• Project Reporting (Hard Skills)
• Team Coordination (Soft Skills)
• Scope Management (Hard Skills)
• Process Management (Hard Skills)
• Web Setup (Hard Skills)
• Process Improvement (Hard Skills)
• System Analysis (Hard Skills)

Job Summary: 

• Plan network partner or client onboarding, offboarding, or remediation activities across the full delivery lifecycle.
• Manage the execution of the client or network partner implementation, including capturing and reporting the status of core implementation tasks.
• Manage network partner mandatory route changes (including key legal and compliance reviews and approvals).
• Support the handover of clients or network partners to BAU teams.
• Ensure all appropriate governance and sign-off have been finalised.
• Support continuous improvement of the implementation playbook through routine and bespoke analysis.
• Identify improvement opportunities.
• Provide feedback to readiness teams to adjust the playbook.

Skills on Resume:

• Onboarding Management (Hard Skills)
• Implementation Execution (Hard Skills)
• Compliance Management (Hard Skills)
• Client Handover (Soft Skills)
• Governance Oversight (Hard Skills)
• Process Improvement (Hard Skills)
• Opportunity Identification (Soft Skills)
• Feedback Provision (Soft Skills)

Job Summary: 

• Lead new product implementation, engaging departmental support/resources.
• Translate high-level new product implementation milestones into specific action items and due dates.
• Lead or self-perform the development and capture of all the tasks and needs (bill-of-materials, etc.).
• Perform functional tests and build reproducible prototypes.
• Prepare and review bids for external services.
• Work with the supply chain to review and procure material for testing and prototyping.
• Create detailed specifications for prototype builds and testing.
• Manage all documentation related to prototype implementation and reproduction of a specific product.
• Manage and implement the resolution of all conflicts related to the prototyping of a specific product.
• Effectively manage project scope and change orders, costs and duration relative to established budgets, and schedule relative to milestone dates.
• Provide feedback to applicable teams/leadership regarding product prototype project statuses.
• Lead or provide support for the implementation of processes and production systems for new products.

Skills on Resume: 

• Product Implementation (Hard Skills)
• Task Management (Hard Skills)
• Prototype Testing (Hard Skills)
• Bid Preparation (Hard Skills)
• Material Procurement (Hard Skills)
• Specification Development (Hard Skills)
• Documentation Management (Hard Skills)
• Conflict Resolution (Soft Skills)

Job Summary: 

• Ensure the team is working effectively, clearing obstacles.
• Set out a project with the right ticket workflows and boards.
• Submit detailed reporting to management on risk assessments, milestone completion, and project status.
• Track and schedule projects.
• Make sure that the functional requirements are met, achievable, and tracked.
• Program and administer the sprint planning and grooming meetings and route ticket assignments.
• Set out the RACI matrix for projects in a product line.
• Sustain the team's focus on the on-time delivery of agreed products.
• Contribute to managing dependencies among cross-product teams.
• Support management, classification, and identify risk for functional improvement requests.
• Facilitate creation and maintenance of the Project Roadmap.
• Coordinate the daily stand-ups, ensuring they are focused, timely, and brief.
• Establish schedules and milestones, manage project scope and timelines, and obtain input from all other teams assigned to that product.
• Responsible for directing project planning.

Skills on Resume: 

• Team Management (Soft Skills)
• Workflow Setup (Hard Skills)
• Risk Reporting (Hard Skills)
• Project Tracking (Hard Skills)
• Requirement Management (Hard Skills)
• Sprint Planning (Hard Skills)
• RACI Management (Hard Skills)
• Dependency Management (Soft Skills)

Job Summary: 

• Confirm with the sales representative and the customer the details of the sale.
• Provide such information to the affected areas within Group Insurance.
• Ensure the setup and maintenance of the account is done to meet the customer's expectations.
• Work closely with the assigned Account Management team and various internal business partners.
• Ensure a smooth transition at the end of the project.
• Attend Finalist and Kick-off related meetings.
• Facilitate regularly scheduled meetings with the customer, broker, TPAs, and internal subject matter experts.
• Provide consultative solutions.
• Ensure details are understood so that administrative processes and systems are established correctly to include but not limited to plan design details that affect billing, eligibility, data exchange, medical underwriting, record keeping, claims, contracts, and financial reporting.

Skills on Resume:

• Sales Coordination (Soft Skills)
• Account Setup (Hard Skills)
• Customer Support (Soft Skills)
• Team Collaboration (Soft Skills)
• Project Transition (Soft Skills)
• Meeting Facilitation (Soft Skills)
• Consultative Solutions (Soft Skills)
• Process Management (Hard Skills)

Job Summary: 

• Develop, communicate, maintain and manage the detailed project plan, timeline for account implementation projects.
• Ensure deadlines, milestones and success criteria are met or exceeded through timely coordination and communication of the details necessary.
• Complete an account implementation project by the agreed-upon effective date.
• Identify and manage timely and effective resolution of any issues that surface during the handling of all assigned duties.
• Track and report implementation activity results in a “real-time” fashion via both the customer-facing Activity Tracker and the internal Implementation Database.
• Conduct lessons learned at the end of each account implementation phase for continuous improvement purposes.
• Maintain business awareness of all products (i.e., Life/AD&D, Disability, Absence, Critical Illness, Voluntary Accident, etc.), processes and system capabilities to enable effective communication of service capabilities.
• Assist in the training of new employees within the Implementation Services Unit and the Sales and Account Management Client Services unit.
• Support the organization through participation in department, operational and strategic initiatives.

Skills on Resume:

• Project Planning (Hard Skills)
• Deadline Management (Hard Skills)
• Issue Resolution (Hard Skills)
• Activity Tracking (Hard Skills)
• Continuous Improvement (Hard Skills)
• Product Knowledge (Hard Skills)
• Employee Training (Soft Skills)
• Strategic Support (Soft Skills)

Job Summary: 

• Implement Bringg software at customers by serving as the primary technical point of contact for short- and medium-term implementation projects.
• Manage all aspects of implementation projects, including scope, timeline, in consultation with the Customer Success Manager.
• Scope and gather requirements for new use cases with customers.
• Understand their workflow needs and map those requirements to the appropriate features within the Bringg platform.
• Lead the implementation of projects, including configuring the Bringg platform.
• Work with customer development teams to design integrations between customer systems and Bringg.
• Work with Bringg’s Product and R&D teams.
• Design and implement new features to ensure that the features developed will meet the needs of customers.
• Serve as product experts in various features and use cases for Bringg, both internally and with customers.

Skills on Resume:

• Technical Implementation (Hard Skills)
• Project Management (Hard Skills)
• Requirement Gathering (Hard Skills)
• Workflow Mapping (Hard Skills)
• System Integration (Hard Skills)
• Product Collaboration (Soft Skills)
• Feature Development (Hard Skills)
• Product Expertise (Hard Skills)

Job Summary: 

• Provide a support service for new and existing client mandates across the range of product vehicles (pooled and segregated) within LGIM.
• Lead the project from the pitch through to full implementation, observing core project disciplines.
• Coordinate the end-to-end implementation of new client mandates across the business, e.g,. 
• Obtain business approval of fund operating documentation and account set-up.
• Identify and seek solutions to non-standard requirements, etc.
• Prepare the legal and operational groundwork for implementing changes to existing client mandates.
• Manage client work in conjunction with other business areas to achieve the client’s funding objectives in an efficient and timely manner.
• Ensure that all legal, operational and transitional tasks are comprehensively considered and completed.
• Review and negotiate client service level standards and reporting requirements.
• Develop a clear understanding of the function of all business areas within LGIM.

Skills on Resume: 

• Client Support (Soft Skills)
• Project Leadership (Soft Skills)
• Implementation Management (Hard Skills)
• Account Setup (Hard Skills)
• Requirement Solutions (Hard Skills)
• Legal Preparation (Hard Skills)
• Service Standards (Hard Skills)
• Business Understanding (Soft Skills)

Job Summary: 

• Build and maintain an effective network of strong working relationships within those areas.
• Act as an internal ‘implementation consultant’ to the client relationship management team, demonstrating technical ability and understanding and an awareness of the client’s decision-making process and investment objectives.
• Attend or facilitate client conference calls and meetings.
• Act as a business advisor on the requirements for implementing new client mandates and client change.
• Provide progress updates to clients in the spirit of transparency and collaboration.
• Communicate effectively internally and externally on the progress of client work.
• Hold regular working group meeting sessions with key stakeholders for monitoring and managing progress relevant to the client change activity.
• Attend client meetings and conference calls to discuss and report on implementation plans and progress.
• Work in conjunction with the product specialists on the launch of new products.
• Define regulatory and product-specific requirements, ensuring these are compatible with existing processes and procedures.

Skills on Resume:

• Networking (Soft Skills)
• Consulting (Hard Skills)
• Meeting Facilitation (Soft Skills)
• Advisory (Soft Skills)
• Progress Reporting (Hard Skills)
• Stakeholder Management (Soft Skills)
• Product Launch (Hard Skills)
• Regulatory Compliance (Hard Skills)

Job Summary: 

• Manage all aspects of implementation projects, including client satisfaction, project scope, change requests, project status tracking, coordination of internal tasks, and reporting of project KPIs on a weekly and monthly basis.
• Define project objectives and gather client requirements that support both Newgistics and the client’s goals for successful implementation.
• Create and manage project plans.
• Encourage best practice development and knowledge sharing.
• Manage project timelines and tasks to be completed by cross-functional resources to ensure projects meet key milestones.
• Manage work requests and client configuration details within JIRA and Confluence.
• Challenge and support project team members in the timely completion of project deliverables.
• Resolve, in a timely fashion, any customer concerns or issues as they relate to implementation.
• Support the Sales team with technical discussions, product demonstrations, and solution design for new/prospective clients.
• Provide regular status reports and appropriate communication to both internal and external stakeholders.
• Perform quality control reviews on internal work performed, as well as requirements validation of all final client deliverables.
• Provide project support for internal Newgistics teams.

Skills on Resume:

• Project Management (Hard Skills)
• Requirement Gathering (Hard Skills)
• Planning (Hard Skills)
• Knowledge Sharing (Soft Skills)
• Timeline Management (Hard Skills)
• Issue Resolution (Soft Skills)
• Technical Support (Hard Skills)
• Quality Control (Hard Skills)

Job Summary: 

• Direct and manage project development from beginning to end.
• Identify and manage project dependencies and the critical path.
• Plan and schedule project timelines and milestones using appropriate tools, track project milestones and deliverables.
• Develop and deliver progress reports, proposals, requirements documentation, and presentations.
• Manage client stakeholder relationships during the project implementation period.
• Develop project communication documents.
• Effectively communicate project expectations to team members in a timely and clear fashion.
• Estimate the resources and participants needed to achieve project goals.

Skills on Resume:

• Project Development (Hard Skills)
• Dependency Management (Hard Skills)
• Scheduling (Hard Skills)
• Progress Reporting (Hard Skills)
• Stakeholder Management (Soft Skills)
• Documentation (Hard Skills)
• Team Communication (Soft Skills)
• Resource Estimation (Hard Skills)

Job Summary: 

• Set and continually manage project expectations with team members.
• Identify and resolve issues and conflicts within the project team.
• Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.
• Proactively manage changes in project scope,
• Identify potential crises and devise contingency plans.
• Define project success criteria and disseminate them to involved parties throughout the project life cycle.
• Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work.
• Develop best practices and tools for project execution and management.

Skills on Resume:

• Expectation Management (Soft Skills)
• Conflict Resolution (Soft Skills)
• Status Reporting (Hard Skills)
• Scope Management (Hard Skills)
• Crisis Management (Hard Skills)
• Success Criteria (Hard Skills)
• Team Leadership (Soft Skills)
• Best Practices (Hard Skills)

Job Summary: 

• Serve as the chief technical consultant to customers.
• Ensure the technical integrity and quality of their integration.
• Work closely with the customer and the internal teams across the world to guarantee a high-quality project delivery.
• Assist the Sales team in proposing technical solutions to potential customers.
• Determine technical requirements.
• Ensure that all necessary information is collected prior to the integration.
• Consult with the customers on how to use products to optimize their conversion rates, risk management, etc.
• Gather customers' feedback, evaluate their needs, and communicate these to product and management personnel, building strong relationships internally and externally.

Skills on Resume:

• Technical Consulting (Hard Skills)
• Integration Quality (Hard Skills)
• Project Delivery (Hard Skills)
• Solution Design (Hard Skills)
• Requirement Analysis (Hard Skills)
• Information Gathering (Hard Skills)
• Product Optimization (Soft Skills)
• Customer Feedback (Soft Skills)

Job Summary: 

• Leverage a consultative approach and assertively own the implementation experience for each assigned customer.
• Work to ensure assigned customers are leveraging Best Practices.
• Ensure they quickly see value during the implementation journey.
• Effectively providing comprehensive product training and configuration for all types of users.
• Act as the primary liaison with internal teams for all customer projects, including sales, product, integrations team, and support.
• Learn and service new software features that are developed and released.
• Act as a customer advocate for product function, quality, and usability.
• Create documentation and training material supporting existing and future product functionality.

Skills on Resume:

• Consultative Implementation (Soft Skills)
• Best Practices (Hard Skills)
• Value Delivery (Soft Skills)
• Product Training (Hard Skills)
• Team Liaison (Soft Skills)
• Feature Knowledge (Hard Skills)
• Customer Advocacy (Soft Skills)
• Documentation (Hard Skills)

Job Summary: 

• Successfully led customer onboarding programs and delivered a best-in-class approach for white glove implementations.
• Lead technical conversations with customer stakeholders and organize technical requirements.
• Effectively configure the HiveWatch environment.
• Responsible for managing the onboarding process of customers.
• Ensure the proper resources, technologies, and stakeholders are aligned to drive a successful onboarding program.
• Liaise with Customer Success, Product, Engineering and other team members to ensure an amazing experience for customers.
• Work closely with the Engineering team on the technical requirements.
• Develop automation in the customer onboarding experience.

Skills on Resume:

• Onboarding Management (Soft Skills)
• Technical Consultation (Hard Skills)
• System Configuration (Hard Skills)
• Process Management (Hard Skills)
• Resource Alignment (Hard Skills)
• Cross-Team Collaboration (Soft Skills)
• Requirement Analysis (Hard Skills)
• Automation Development (Hard Skills)

Job Summary: 

• Drive the successful implementation of important credit programs for strategic clients.
• Work with multiple work streams in planning and executing the project.
• Work with clients and internal teams.
• Create a project plan with dates, milestones, tasks and owners.
• Work with multiple teams to ensure that the credit product being built is compliant and built to specs.
• Maintain operational and communication cadence.
• Hold partners accountable and ensure the successful delivery of programs.
• Thought partner in building a high-performance culture.

Skills on Resume:

• Program Implementation (Hard Skills)
• Project Planning (Hard Skills)
• Client Collaboration (Soft Skills)
• Compliance Management (Hard Skills)
• Communication (Soft Skills)
• Accountability (Soft Skills)
• Program Delivery (Hard Skills)
• Culture Building (Soft Skills)

Job Summary: 

• Support during ops and area meetings in engaging BDMs and GMs prior to formal training.
• Support during off-site training with the training provider or the training team.
• Support in pub prior to ‘go-live’, completing readiness checks, pre go-live visits and provision of coaching to all pub teams.
• Ensure familiarity with systems and associated activity.
• Ensure compliance objectives are met and risks are managed appropriately and recorded.
• Ensure each customer has a positive experience with the implementation of each project.
• Provide the project team with ongoing reporting and status updates.
• Responsible for helping customers learn how to configure and use the Lattice platform to best fit their People Management needs and help them reach their people management goals.

Skills on Resume:

• Training Support (Soft Skills)
• Readiness Checks (Hard Skills)
• System Familiarity (Hard Skills)
• Compliance Management (Hard Skills)
• Customer Experience (Soft Skills)
• Status Reporting (Hard Skills)
• Platform Configuration (Hard Skills)
• People Management (Soft Skills)

Job Summary: 

• Act as the primary point of contact between Sendlane and its higher-tier customers throughout the migration phase.
• Project manage multiple, concurrent implementations of varying complexity.
• Meet all customer needs and deliverables according to proposed timelines.
• Proactively communicate with customers to ensure a timely completion of migration.
• Participate in pre-sales discovery conversations with prospective customers.
• Monitor and analyze customers’ usage of the application with an eye towards driving deeper platform adoption.
• Leverage client data and usage patterns to propose product improvements and new feature recommendations.
• Identify potential churn risk and lead proactive remediation efforts to mitigate and retain attriting customers.
• Collaborate cross-functionally with Sales, Customer Success Managers, Engineering, Compliance and Product teams to optimize service delivery.
• Ongoing iteration of implementation processes to streamline time to live and improve customer experience.
• Develop a strong working knowledge of the Sendlane product and speak fluently about performance management and best practices, acting as a trusted advisor for customers.

Skills on Resume:

• Customer Liaison (Soft Skills)
• Project Management (Hard Skills)
• Timeline Delivery (Hard Skills)
• Customer Communication (Soft Skills)
• Pre-Sales Support (Soft Skills)
• Usage Analysis (Hard Skills)
• Churn Mitigation (Soft Skills)
• Process Improvement (Hard Skills)

Job Summary: 

• Work with stakeholders to devise implementation plans and release schedules that are agnostic of infrastructure and software.
• Undertake analysis to understand DevOps automation challenges and scope work.
• Build analytical tools to monitor release performance.
• Collaborate with technical teams, architects, designers, and administrators to overcome technical challenges and to make it happen.
• Take responsibility for the key implementation plan to deliver results through a DevOps pipeline.
• Chair Implementation Forums/Change Board and other forums to face off with senior stakeholders.
• Highlight key risks and time/scope changes to Senior Stakeholders and drive a decision for the Program.
• Mentor and coach team colleagues by sharing experience.

Skills on Resume:

• Planning (Hard Skills)
• Analysis (Hard Skills)
• Monitoring (Hard Skills)
• Collaboration (Soft Skills)
• Pipeline Management (Hard Skills)
• Risk Management (Hard Skills)
• Communication (Soft Skills)
• Mentorship (Soft Skills)

Job Summary: 

• Collaborate with peers in Client Acquisition, Client Success, CX, Training, Global Support, and Product.
• Provide accounts with a flawless experience regardless of their needs.
• Build relationships with clients within the first 30 to 60 days of their subscription.
• Lead and manage client implementations.
• Become a trusted advisor and function as a product expert across Meltwater’s SaaS platforms.
• Assist in the configuration and setup of the application to drive the client’s desired outcomes.
• Build and manage complex Boolean logic queries and analytics.
• Create reports and dashboards based on the client’s individual parameters.
• Measure the impact of clients’ brand marketing, public relations and social media outreach campaigns.
• Deliver and facilitate online and in-person training.
• Coordinate and prioritize project tasks, manage timelines, and maintain project plans.
• Drive engagement, adoption and foster an environment of enthusiasm and passion through these client interactions.
• Effectively communicate project status and deliverables with internal and external teams to ensure project success.
• Ensure client satisfaction through follow-up, responsiveness, and effective communication.
• Track milestones and document client interactions and learnings in Planhat.

Skills on Resume:

• Collaboration (Soft Skills)
• Client Relations (Soft Skills)
• Implementation (Hard Skills)
• Advisory (Soft Skills)
• Configuration (Hard Skills)
• Data Analytics (Hard Skills)
• Reporting (Hard Skills)
• Training (Hard Skills)

Job Summary: 

• Develop and manage relationships with customers in the assigned portfolio.
• Conduct monthly and quarterly business reviews.
• Collaborate with sales, operations, and other teams to develop success plans for customers.
• Own and manage contract renewal and renegotiation.
• Conduct customer training as it relates to product, process, and best practices.
• Manage all activities related to revenue growth, product adoption, customer satisfaction and overall success/satisfaction metrics.
• Optimize the customer journey by implementing processes and structures in customer success operations.
• Implement customer retention and advocacy strategies.
• Identify opportunities to drive new business growth through greater advocacy and case study development.
• Identify and manage revenue drivers to ensure revenue goals are met.
• Prepare and present executive summaries on portfolio performance.
• Identify opportunities for continuous improvement.
• Stay in tune with best practices in the B2B payments industry.

Skills on Resume:

• Customer Relationships (Soft Skills)
• Business Reviews (Hard Skills)
• Success Planning (Soft Skills)
• Contract Management (Hard Skills)
• Customer Training (Hard Skills)
• Revenue Growth (Hard Skills)
• Journey Optimization (Soft Skills)
• Advocacy Strategy (Soft Skills)

Job Summary: 

• Create the solution proposal with internal teams.
• Combine with the new information technology and local market approach strategies, structuring the solution proposal, including the solution installation and change management plans.
• Handle the onboarding of new customer sites by working with the assigned project team.
• Collaborate with external integration partners, the internal software engineering team, and the clinical and technical teams at the customer sites.
• Collaborate with new customer sites to develop project plans, including schedules, risk management, and communication plans.
• Monitor and control project execution leveraging standard project tools such as meeting minutes, status reports, issue logs, and good change management practices.
• Forecast and follow through on established project plans.
• Play a critical role leading project teams through difficult challenges and obstacles by coordinating practical, creative solutions.
• Enable a culture that values technical excellence, together with support for individuals.
• Shape the future roadmap of the business by investigating new technology, assessing competitors.
• Ensure that digital capabilities are always ahead and at the forefront.

Skills on Resume:

• Solution Design (Hard Skills)
• IT Integration (Hard Skills)
• Project Planning (Hard Skills)
• Change Management (Hard Skills)
• Collaboration (Soft Skills)
• Communication (Soft Skills)
• Problem-Solving (Soft Skills)
• Leadership (Soft Skills)

Job Summary: 

• Kick off new projects by uncovering and mapping the customer’s pains and objectives.
• Create best practices that lead to maximum impact for all parties on launch day and lead onboarding processes.
• Complete, communicate, and align on Program Process and all subsequent project plans for customer launch.
• Anticipate risks and barriers to pre- and post-launch customer engagement with the Kazoo software.
• Conduct alignment meetings with customers, the internal product team, or the engineering team.
• Brainstorm new solutions in the face of new challenges.
• Lead large-scale customer meetings with an average of 5-8 key customer stakeholders to prep for launch and ongoing success.
• Shift and adjust approach based on new developments.
• Digest, evaluate and communicate messages across internal and external stakeholders.

Skills on Resume:

• Customer Discovery (Hard Skills)
• Program Planning (Hard Skills)
• Risk Management (Hard Skills)
• Best Practices (Hard Skills)
• Stakeholder Alignment (Soft Skills)
• Solution Brainstorming (Soft Skills)
• Meeting Facilitation (Soft Skills)
• Communication (Soft Skills)

Job Summary: 

• Own project direction and achievement of success criteria, and proactively identify and manage risk areas.
• Ensure proper internal alignment and customer communication to keep all deliverables on track.
• Work with the Kazoo design team.
• Ensure custom marketing and branding work is on-target with the customer brand, culture, needs, etc.
• Anticipate and address issues that may arise and find solutions that exceed customer expectations.
• Synthesize product feedback from recent customer scoping and effectively communicate to the Kazoo product team.
• Collaborate and communicate across Kazoo and customer teams to ensure meet and exceed success metrics.
• Manage important customer relationships.
• Deliver a scalable, efficient, friendly customer service function to all end users.
• Resolve issues that cannot be resolved with first-line support.

Skills on Resume:

• Project Management (Hard Skills)
• Risk Management (Hard Skills)
• Design Collaboration (Hard Skills)
• Brand Alignment (Hard Skills)
• Problem-Solving (Soft Skills)
• Product Feedback (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Customer Relationship (Soft Skills)

Job Summary: 

• Ensure multiple, complex, client-facing projects are delivered on time and in scope, and in alignment with organizational goals.
• Use best practices and promote excellence in Advancing projects from engagement to post-live transition.
• Manage client/third-party expectations, tasks, issues, and risks.
• Responsible for matrixed resource management.
• Cross-functional collaboration and unblocking.
• Executive, client, and task-level communication.
• Ensure on-time delivery of contracted client experience solutions and meeting or exceeding aggressive OKRs and KPIs.
• Report out to multiple constituents, from the planning phase through successful activation, and transition to the Account Team.
• Identify opportunities for internal project delivery efficiencies, process improvement and design.
• Ensure policies and procedures are clearly defined and followed to promote proficiency and efficiency.
• Work closely with Sales, Business Intelligence, Marketing, Engineering, Solutions, and Client Success teams.
• Ensure the successful delivery of Transcarent services.

Skills on Resume:

• Project Delivery (Hard Skills)
• Process Improvement (Hard Skills)
• Resource Management (Hard Skills)
• Risk Management (Hard Skills)
• Collaboration (Soft Skills)
• Communication (Soft Skills)
• Stakeholder Reporting (Soft Skills)
• Client Experience (Soft Skills)

Job Summary: 

• Ensure that all implementation projects are delivered on time, within scope and within contractual budget.
• Assist in the definition of project scope and objectives, involving all relevant internal and external stakeholders.
• Ensure technical feasibility based on the client's use case needs.
• Serve as a hub of communication, translating data concepts, the healthcare industry, and software language between stakeholders of each discipline, both internally and externally.
• Develop a detailed project plan to monitor and track progress.
• Manage changes to the project scope, project schedule and communicate appropriately to stakeholders.
• Collaborate with Vendor Management and Data teams.
• Ensure proper data and mapping requirements are received and executed for application configuration.
• Report and escalate all issues and risks to management.

Skills on Resume:

• Project Delivery (Hard Skills)
• Scope Definition (Hard Skills)
• Technical Feasibility (Hard Skills)
• Project Planning (Hard Skills)
• Change Management (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Data Collaboration (Hard Skills)
• Risk Management (Hard Skills)

Job Summary: 

• Manage the relationship with the client and all stakeholders.
• Walk the client through user acceptance testing via application walk-through.
• Delegate project tasks based on junior staff members' individual strengths, skill sets and experience levels.
• Meet with clients to communicate timelines and clarify specific requirements of each project.
• Manage all implementation tasks, including Client Kick-off calls, weekly implementation calls, breakout sessions, Data/IT Management discussions and review, UAT review and all project go-live tasks.
• Responsible for tracking and providing all costs associated with the implementation per the contract fee schedule.
• Assist in maintaining Implementation Status Reports and communicating with executive management and clients.
• Attend all required team meetings.
• Work and develop project dashboards, spreadsheets, diagrams, and process maps to document needs.

Skills on Resume:

• Client Management (Soft Skills)
• UAT Support (Hard Skills)
• Task Delegation (Soft Skills)
• Requirement Clarification (Soft Skills)
• Implementation Management (Hard Skills)
• Cost Tracking (Hard Skills)
• Status Reporting (Hard Skills)
• Process Documentation (Hard Skills)

Job Summary: 

• Act as the primary client contact concerning all implementations, projects and in some cases, issue resolution.
• Manage, track, document and drive all Implementations and client project requests.
• Ensure superior service and client satisfaction.
• Facilitate conference calls and meetings and provide thorough and accurate status updates on all implementations and projects to the client.
• Driving the new client implementation and business request processes by collecting and analyzing data pertinent to the development of the requirements needed for the Implementation or Business Request.
• Draft and track the complete Client Implementation Project Plan and manage it in the Implementation Tracker.
• Update all tracking mechanisms and manage timelines and deliverable deadlines.
• Ensure that the implementation remains on track based on the defined project plan.
• Identify and engage stakeholders at the appropriate levels.
• Drive holistic solutions through detailed requirements.
• Define requirements that address business needs and articulate them for consumption by IS.
• Gather and analyze information and provide recommendations to address and resolve issues.

Skills on Resume:

• Client Management (Soft Skills)
• Implementation Management (Hard Skills)
• Client Satisfaction (Soft Skills)
• Status Reporting (Hard Skills)
• Data Analysis (Hard Skills)
• Project Planning (Hard Skills)
• Stakeholder Engagement (Soft Skills)
• Requirements Definition (Hard Skills)

Job Summary: 

• Prepare detailed status reporting, attend, and participate in project meetings.
• Elicit requirements using document analysis, logical questioning sequences, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
• Evaluate information from multiple sources, reconcile conflicts, and distinguish user requests from the underlying true needs and strive for a solution that addresses the problem the requester is trying to solve.
• Work independently within guidelines.
• Formulate and define system scope and objectives based on user needs and a thorough understanding of business processes.
• Proactively communicate and collaborate.
• Analyze information needs and functional requirements and deliver the necessary artifacts.
• Successfully engage in multiple implementations and projects simultaneously, showing initiative and self-motivation.
• Follows PMO standards as articulated in policies and procedures.
• Lead, not just facilitates, meetings and drives outcomes.

Skills on Resume:

• Status Reporting (Hard Skills)
• Requirements Analysis (Hard Skills)
• Information Evaluation (Hard Skills)
• Independent Work (Soft Skills)
• System Scope (Hard Skills)
• Collaboration (Soft Skills)
• Project Management (Hard Skills)
• Meeting Leadership (Soft Skills)

Job Summary: 

• Manage multiple projects in all project phases, including initiation, planning, execution, monitoring, control, and closure.
• Utilize a combination of Logistic knowledge and project management skills.
• Ensure a quality implementation experience for the client.
• Provide leadership for a cross-functional project team by building and motivating team members.
• Meet project goals, adhering to their responsibilities and project milestones.
• Build and enhance positive working relationships with clients and other stakeholders.
• Demonstrate a functional acumen to support how solutions will address client goals.
• Maintain alignment with industry best practices.

Skills on Resume: 

• Project Management (Hard Skills)
• Logistics Knowledge (Hard Skills)
• Quality Assurance (Hard Skills)
• Team Leadership (Soft Skills)
• Goal Achievement (Hard Skills)
• Client Relations (Soft Skills)
• Solution Design (Hard Skills)
• Best Practices (Hard Skills)

Job Summary: 

• Prescribe standardized project processes.
• Drive implementation efficiencies and speed to revenue on individual projects.
• Ensure milestones are successfully met through oversight of project vehicles and coordination of resources.
• Work creatively and analytically in a problem-solving environment, demonstrating teamwork, innovation and excellence.
• Assess operational opportunities to increase service quality and/or efficiency.
• Procure adequate resources to achieve project objectives in planned timeframes.
• Report on project success criteria results, metrics, test and deployment management activities to the team manager and stakeholders (Internal and External).
• Participate in establishing practices, templates, policies, tools and partnerships.
• Expand and mature these capabilities for the organization.

Skills on Resume: 

• Process Standardization (Hard Skills)
• Implementation Efficiency (Hard Skills)
• Milestone Management (Hard Skills)
• Problem-Solving (Soft Skills)
• Operational Improvement (Hard Skills)
• Resource Management (Hard Skills)
• Project Reporting (Hard Skills)
• Practice Development (Hard Skills)

Job Summary: 

• Coordinate all aspects of CARE implementation, including obtaining client needs, managing expectations and project deliverables, communicating milestones to key stakeholders, training healthcare staff and providers, workflow observations, customization and portal setup based on client needs, advising and troubleshooting, facilitating integrations and/or scheduling file data transfers, and coordinating launch support and strategy.
• Identify, understand and foresee barriers to CARE implementation and launching.
• Work closely with internal and external stakeholders to overcome barriers.
• Responsible for establishing process creation and flows to meet the needs of clients.
• Obtain the voice of the customer and work with Software Solutions and other key stakeholders.
• Identify feature enhancement opportunities that could improve the implementation process, growth opportunities, client relationships, and/or the CARE program overall.
• Assist with developing and ensuring the appropriate implementation of CARE policies and procedures.
• Serve as the go-to source of CARE knowledge for clients and the sales team, to help all parties involved be successful.
• Act as an internal and external champion of the CARE program.
• Lead cross-departmental collaboration across Ambry.
• Work with the enterprise solutions executives, enterprise sales directors, marketing, account executives, area sales directors, genomic science liaisons, client solutions, software solutions, developers, technical implementation managers, integration architects, and others.
• Collect and report on key performance indicators for clients and internally.
• Responsible for successfully transitioning accounts once a successful go-live is completed.

Skills on Resume:

• Implementation Management (Hard Skills)
• Barrier Resolution (Soft Skills)
• Stakeholder Collaboration (Soft Skills)
• Process Creation (Hard Skills)
• Customer Insights (Soft Skills)
• Feature Enhancement (Hard Skills)
• Policy Development (Hard Skills)
• KPI Reporting (Hard Skills)

Job Summary: 

• Manage concurrent implementations adhering to a formal implementation process.
• Execute sound project management by managing client expectations, driving deliverables, and exercising scope control.
• Ensure projects are completed on time, within budget and scope.
• Own the entire implementation process, escalating issues to management.
• Schedule and facilitate meetings with client and cross-functional project team members, exercising discretion and independent judgment.
• Establish and maintain a project plan and various project artifacts, updating documents regularly and proactively communicating to appropriate audiences.
• Collaborate with operational and technical internal departments, coordinating timing and resource requirements.
• Establish and maintain relationships with vendors and third parties.
• Proactively identify, manage, and mitigate risks along the critical path.
• Provide project guidance to team members, senior management, and others.

Skills on Resume:

• Implementation Management (Hard Skills)
• Project Management (Hard Skills)
• Scope Control (Hard Skills)
• Meeting Facilitation (Soft Skills)
• Project Planning (Hard Skills)
• Cross-Functional Collaboration (Soft Skills)
• Vendor Management (Hard Skills)
• Risk Mitigation (Hard Skills)

Job Summary: 

• Manage the client relationship and client satisfaction.
• Responsible for the overall delivery of client projects, including timelines, approval and final delivery of assets.
• Work closely with studio producers to execute flawlessly across all disciplines (Broadcast, Print, Digital and Social).
• Coordinate with all production departments, both near-shore and on-shore.
• Build strong relationships with the lead creative agency, McCann London, to facilitate successful deliveries for the client.
• Meet/exceed revenue, margin, and quality targets on assigned projects and accounts.
• Set client expectations, reporting on meeting those expectations, anticipating future needs, and responding to client feedback.
• Process driven not only in own work but also in ensuring the rest of the team is using the right tools at the right time.
• Help to improve processes and proactively identify ways to offer a better service to clients.
• Manage account relationships, monitor account health, and anticipate needs.
• Respond to account and project needs by flagging resource needs to effectively manage and grow the business.
• Work in partnership with executive producers and liaise with creative teams to ensure quality on on-time delivery.
• Assist the Implementation Director in forecasting and coordinating with external key stakeholders to drive organic and direct client growth.
• Assist the Implementation Director in continually training the team.

Skills on Resume:

• Client Management (Soft Skills)
• Project Delivery (Hard Skills)
• Production Coordination (Hard Skills)
• Agency Collaboration (Soft Skills)
• Revenue Achievement (Hard Skills)
• Expectation Management (Soft Skills)
• Process Improvement (Hard Skills)
• Account Growth (Soft Skills)

Job Summary: 

• Proactively manage customer relationships from sales handoff to successful implementation.
• Understand customer use cases and provide expertise on how Skilljar can be leveraged to meet and exceed these goals.
• Organize and coordinate customer onboarding and training through virtual web conferences and help documentation.
• Act as a project manager by setting implementation expectations, managing project plans in partnership with customer champions, and coordinating customer teams to drive success through implementation.
• Collect customer product requests and drive agile prioritization through Skilljar's development process.
• Provide ongoing recommendations and serve as the voice of the customer to internal teams.
• Act as a subject matter expert of the Skilljar product to drive product adoption.
• Serve as the primary contact for all customer-facing support and service issues during implementation.
• Partner with Account Management, Customer Success, and Product Support teams.
• Ensure customers are fully supported through the implementation process and beyond.
• Drive KPIs to measure and support overall customer health and success during the implementation phase of the Skilljar customer lifecycle.

Skills on Resume: 

• Customer Relationship (Soft Skills)
• Use Case Expertise (Hard Skills)
• Onboarding Coordination (Hard Skills)
• Project Management (Hard Skills)
• Product Feedback (Hard Skills)
• Customer Advocacy (Soft Skills)
• Product Expertise (Hard Skills)
• KPI Management (Hard Skills)

• Manage complex projects with internal and external stakeholders working across teams and departments.
• Apply Customer Engagement and mobile marketing best practices and use cases across industries/verticals to the client base.
• Translate client strategies and business cases into tangible implementations and be comfortable speaking to technical and non-technical audiences.
• Contact during the onboarding process and speak about technical implementation concepts.
• Lead the delivery of multiple, concurrent enterprise-level implementations.
• Execute against Leanplum’s Project Management Methodology.
• Ensure on-time implementations and increase the time to value for clients.
• Help optimize to move Leanplum to the next level.
• Help drive early adoption, setting KPIs, and success metrics for ROI.
• Advocate customer business use-cases to product development.

• Project Management (Hard Skills)
• Customer Engagement (Soft Skills)
• Strategy Translation (Hard Skills)
• Technical Communication (Soft Skills)
• Implementation Delivery (Hard Skills)
• Process Methodology (Hard Skills)
• KPI Management (Hard Skills)
• Customer Advocacy (Soft Skills)

Job Summary: 

• Take responsibility and always be learning how to be better.
• Respect and celebrate the individual traits that enable each of the customers, providers, and patients to be the best that they can be.
• Embrace a culture that supports everyone’s ability to contribute and lead.
• Contribute to the Kyruus vision and mission by implementing a suite of products as quickly and effectively.
• Direct and partner with clients throughout the implementation process.
• Manage customer implementations through data discovery, determining configurations for clients, and resourcing.
• Own and monitor project progress and attend onsite meetings.
• Present to hospital leadership about products.
• Own project plans and solve problems with customers and internal technical experts.
• Help to define business rules, gather data and train users on product functionality.

Skills on Resume:

• Continuous Learning (Soft Skills)
• Cultural Awareness (Soft Skills)
• Team Support (Soft Skills)
• Product Implementation (Hard Skills)
• Client Partnership (Soft Skills)
• Data Management (Hard Skills)
• Project Monitoring (Hard Skills)
• User Training (Hard Skills)

Job Summary: 

• Help the customer define what project success means and measure progress toward achieving their success metrics.
• Access to client data FTPs, use testing and production environments, and manage projects using Smartsheet.
• Report to the Director, Implementation, or Senior Director Implementation in the Implementation Management Department within the Delivery Division.
• Gather requirements for product build, identify patient access strategy and align the two.
• Work with customers’ providers to engage in clinical configuration.
• Escalate issues and provide project updates to upper management.
• Work cross-functionally with Sales, Product Development, Customer Success, and Support to deliver successful implementations.
• Serve on small work groups to improve internal processes.
• Visit customers on-site to build relationships and drive projects to completion.

Skills on Resume:

• Success Metrics (Hard Skills)
• Data Access (Hard Skills)
• Requirement Gathering (Hard Skills)
• Clinical Setup (Hard Skills)
• Issue Escalation (Soft Skills)
• Team Collaboration (Soft Skills)
• Process Improvement (Hard Skills)
• Client Relations (Soft Skills)

Job Summary: 

• Manage the end-to-end implementation, including the client relationship and project plan.
• Ensure milestones and timeline expectations are achieved on or ahead of schedule.
• Drive to completion the cross-functional processes that are key to the success and timeliness of each implementation and ensure an outstanding experience.
• Ensure process and operating procedure documentation supporting current and future growth is effective and in place at all times.
• Utilize key metrics to evolve the service and quality of both the operations team and the overall programs' support.
• Collaborate on the design and deployment of company initiatives.
• Assist with requirements gathering and help identify opportunities, risks, issues, and barriers.
• Provide expertise to operational teams on tools and approaches to automate and streamline key implementation processes, including the sales-to-operations handoff, kick-off meetings, workflow audits, and training.

Skills on Resume:

• Implementation Management (Hard Skills)
• Milestone Tracking (Hard Skills)
• Process Coordination (Soft Skills)
• Documentation (Hard Skills)
• Service Metrics (Hard Skills)
• Initiative Deployment (Hard Skills)
• Requirements Gathering (Hard Skills)
• Process Automation (Hard Skills)

Job Summary: 

• Drive project scoping with the customer to cement requirements and create a detailed project plan.
• Lead project kick-offs and ongoing team meetings.
• Strong expertise in health benefits and healthcare data.
• Maintain detailed project work plans, issue logs, key decisions, and open action items.
• Present the project status to internal management and customer stakeholders.
• Manage multiple cross-functional internal teams and drive the overall progress of the implementation.
• Regularly check in on cross-work stream project status.
• Identify issues and develop solutions, escalating to ensure the project stays on track.
• Share the customer’s product feedback and ideas with the Castlight product team, and negotiate when a requirement needs to be met through a core product enhancement.
• Transition the customer from Implementation to the Customer Success and Support teams work with the customer after launch.

Skills on Resume:

• Project Scoping (Hard Skills)
• Meeting Leadership (Soft Skills)
• Healthcare Expertise (Hard Skills)
• Project Tracking (Hard Skills)
• Status Reporting (Hard Skills)
• Team Management (Soft Skills)
• Issue Resolution (Soft Skills)
• Product Feedback (Hard Skills)

Job Summary: 

• Serve as a single point of contact for customers throughout implementation.
• Responsible for the day-to-day oversight of all implementation program design, build, and launch activities.
• Provide leadership and oversight to internal cross-functional teams striving to meet project deliverables and timelines. 
• Lead weekly status meeting and facilitate customer-facing working sessions.
• Work to support the Sr. Implementation Manager on more complex projects. 
• Keep both internal and external customers up to date on the implementation progress by utilizing the standard implementation documentation and delegate the task 
• Proactively identifies changes in work scope.
• Ensure appropriate planning measures are taken with internal and external clients to reassess and amend the scope of work requirement, budget, and timeline. 
• Conduct proper hand-off to the ongoing Customer Management team.
• Produce and maintain project schedules, RAID documents and meeting minutes in accordance with implementation guidelines. 

Skills on Resume:

• Customer Contact (Soft Skills)
• Implementation Oversight (Hard Skills)
• Team Leadership (Soft Skills)
• Status Meetings (Soft Skills)
• Progress Reporting (Hard Skills)
• Scope Management (Hard Skills)
• Project Scheduling (Hard Skills)
• Client Handoff (Soft Skills)

Job Summary: 

• Manage conflict resolution to ensure successful outcomes. 
• Negotiate timeline and resource requirements within each functional area, maintaining the overall project objective and timeline.
• Coordinates with appropriate internal parties to ensure customer budgets are current, accurate and attainable 
• Facilitate and lead all customer-facing program change requests throughout the implementation process, obtaining incremental revenue for program modifications outside the scope of the customer engagement.
• Provide support to the business development team in the sales process, including customer calls and presentations. 
• Support business strategy resources in the transition of new program service offerings or products into the business 
• Partner with stakeholders to create and identify business requirements for systems and solutions to meet customer needs. 
• Oversight of the coordination and development of education, training, and in-service presentations.
• Support pre-implementation project consulting deliverables and activities related to program design/documentation, including timelines and staffing models.

Skills on Resume:

• Conflict Resolution (Soft Skills)
• Timeline Negotiation (Soft Skills)
• Budget Management (Hard Skills)
• Change Management (Hard Skills)
• Sales Support (Soft Skills)
• Business Strategy (Hard Skills)
• Requirements Analysis (Hard Skills)
• Training Delivery (Soft Skills)

Job Summary: 

• Work flexibly in a startup environment, which may require wearing multiple hats.
• Keep up-to-date with the latest practices and rapidly changing carrier and insurance landscapes.
• Communicate advanced concepts to carriers and brokers.
• Work effectively in an agile environment.
• Manage detailed implementation checklists, timelines, and challenge/resolution trackers.
• Participate in discussions and reviews of partnerships, sales concepts, strategy, and project management.
• Provide detailed documentation describing large processes and workflows.
• Manage Outsourcing Vendors within processes.

Skills on Resume:

• Flexibility (Soft Skills)
• Industry Knowledge (Hard Skills)
• Technical Communication (Soft Skills)
• Agile Practices (Hard Skills)
• Implementation Management (Hard Skills)
• Strategic Collaboration (Soft Skills)
• Process Documentation (Hard Skills)
• Vendor Management (Hard Skills)

Job Summary: 

• Coordinate Handoff from Sales.
• Responsible for running Kickoff Calls.
• Own the process of getting a customer from purchase to launch.
• Responsible for coordinating launch events.
• Responsible for the project Manager for the App Build Process.
• Responsible for administrator training.
• Responsible for success plan status reporting.
• Remove Blockers to Success.

Skills on Resume:

• Sales Handoff (Hard Skills)
• Kickoff Management (Hard Skills)
• Customer Onboarding (Hard Skills)
• Launch Coordination (Hard Skills)
• App Build Management (Hard Skills)
• Admin Training (Hard Skills)
• Status Reporting (Hard Skills)
• Blocker Resolution (Soft Skills)

Job Summary: 

• Work with clients to launch their Revolution Parts eCommerce selling channels.
• Site set up, technical support, and new customer training.
• Establish clear direction.
• Set appropriate objectives and workload for the client.
• Lays out work in a well-planned and organized manner.
• Maintain two-way dialogue with clients on work and results.
• Use logic and methods to solve technical problems with effective solutions.
• Learn and apply industry, company, and product knowledge to solve problems.
• Learn industry best practices, trends, technology, and other information affecting clients’ businesses.
• Discuss multiple aspects and impacts of issues.

Skills on Resume:

• eCommerce Implementation (Hard Skills)
• Technical Support (Hard Skills)
• Customer Training (Hard Skills)
• Goal Setting (Soft Skills)
• Work Planning (Hard Skills)
• Client Communication (Soft Skills)
• Problem-Solving (Soft Skills)
• Product Knowledge (Hard Skills)

Job Summary: 

• Build long-term relationships with key stakeholders and executives.
• Work with various internal teams, e.g., sales.
• Evaluate client needs, create and lead tailored client demonstrations.
• Work with IT and clients to solve the needs of clients and partners.
• Creating Implementation plans, covering all aspects of Commercial, Contractual, IT, Compliance, and Treasury.
• Work with internal and external stakeholders to ensure the timely delivery of those plans.
• Ensure appropriate metrics across clients/partners.
• Track all Risks, Actions, Issues, and Decisions related to the Customer/Partner implementation process.

Skills on Resume:

• Stakeholder Management (Soft Skills)
• Team Collaboration (Soft Skills)
• Client Demonstrations (Hard Skills)
• IT Solutions (Hard Skills)
• Implementation Planning (Hard Skills)
• Plan Delivery (Hard Skills)
• Metrics Management (Hard Skills)
• Risk Tracking (Hard Skills)

Job Summary: 

• Manage, mentor, coach, and develop implementation staff to meet current position requirements as well as progression proficiencies and succession planning.
• Provide leadership and oversight of team members, promoting a positive team environment.
• Provide direct oversight of the implementation process.
• Build scalable, repeatable processes ensuring timely and accurate implementations.
• Evaluate individual and team performance.
• Ensure a positive balance between client satisfaction and internal staffing levels.
• Collaborate with the sales team regarding system modules, processes, and the needs of prospective clients.
• Ensure all custom or non-standard client requests are fully mitigated during the course of implementation.
• Leverage existing expertise and processes while also embracing new ideas.

Skills on Resume:

• Staff Development (Soft Skills)
• Team Leadership (Soft Skills)
• Process Oversight (Hard Skills)
• Process Improvement (Hard Skills)
• Performance Evaluation (Hard Skills)
• Client Satisfaction (Soft Skills)
• Sales Collaboration (Soft Skills)
• Request Mitigation (Hard Skills)

Job Summary: 

• Manage the daily performance of staff and systems to ensure a high level of client service.
• Stay current on regulations and requirements impacting the payroll process.
• Identify potential areas of risk or vulnerabilities and develop specific actionable solutions.
• Participate in projects for the development of new tools and processes based on organizational needs.
• Identify gaps in team training and/or performance.
• Improve process efficiencies and client service levels.
• Identify and resolve areas of miscommunication or procedural gaps between Implementation and Support.
• Provide assistance and guidance to all departments related to client issues or internal support.
• Serve as a subject-matter expert for the Evolution platform.
• Provide continuous training and development to the internal team on Evolution software.
• Maintain timely and excellent communication skills.

Skills on Resume:

• Staff Management (Soft Skills)
• Regulation Knowledge (Hard Skills)
• Risk Management (Hard Skills)
• Process Development (Hard Skills)
• Training Needs Analysis (Hard Skills)
• Process Improvement (Hard Skills)
• Issue Resolution (Soft Skills)
• Subject Matter Expertise (Hard Skills)

Job Summary: 

• Manage revenue cycle in various health care provider organizations (acute, ambulatory, post-acute) and, to a lesser degree, patient access.
• Provide general industry knowledge/practices to software development teams.
• Develop or refine software application features.
• Develop, maintain, and utilize documents, templates, and reports.
• Guide clients through a ClearViewPFS implementation process.
• Work with internal Professional Services team members in data discovery, extraction, transformation, and load processes for patient financial services and practice management system projects.
• Gather and business analysis processes.
• Develop proposal/statement of work resource budgets.

Skills on Resume:

• Revenue Management (Hard Skills)
• Industry Knowledge (Hard Skills)
• Software Support (Hard Skills)
• Documentation (Hard Skills)
• Implementation Guidance (Soft Skills)
• Data Management (Hard Skills)
• Business Analysis (Hard Skills)
• Budgeting (Hard Skills)

Job Summary: 

• Facilitate communication between the client and internal Trinisys staff.
• Refine and align solutions with clients’ needs and budgets.
• Collaborate with clients to understand their unique needs and work.
• Develop solutions to meet their needs.
• Coordinate with and support ClearView Project Management related to client-specific requirements and utilization.
• Develop relationships with client representatives.
• Facilitate customer support and recommendations for future projects.
• Provide support for prospect demonstrations, in collaboration with sales, and provide end-user ClearViewPFS® training.

Skills on Resume:

• Client Communication (Soft Skills)
• Solution Alignment (Hard Skills)
• Client Collaboration (Soft Skills)
• Solution Development (Hard Skills)
• Project Coordination (Hard Skills)
• Relationship Management (Soft Skills)
• Customer Support (Soft Skills)
• Product Training (Hard Skills)

Job Summary: 

• Responsible for project managing the implementation of IT systems solutions for BBLP, BBGE, and Balvac.
• Ensure the business area keeps ahead of the competition and develops an ongoing strategic competitive edge.
• Understand the use and configuration of Enterprise Asset Management systems such as Confirm, Mayrise, and Alloy.
• Manage the Business Systems Improvement process and all aspects of the software and its delivery, including user training.
• Monitor the performance of systems.
• Ensure all operational problems are resolved and addressed in a timely manner.
• Ensure smooth implementation of software upgrades.
• Work with all relevant stakeholders.

Skills on Resume:

• Project Management (Hard Skills)
• Competitive Strategy (Hard Skills)
• System Configuration (Hard Skills)
• Process Improvement (Hard Skills)
• System Monitoring (Hard Skills)
• Problem Resolution (Soft Skills)
• Software Implementation (Hard Skills)
• Stakeholder Management (Soft Skills)

Job Summary: 

• Identify ways of obtaining and interpreting performance data across all BBLP activities.
• Highlight opportunities for operational improvements, working with stakeholders.
• Ensure business case development and work with contract teams.
• Implement the benchmark and test solutions.
• Liaise with external IT providers.
• Ensure problems are resolved quickly and that system performance is maintained.
• Build and manage positive customer relationships with clients, customers, and contract teams.
• Work with colleagues to maintain membership of software super-user groups and best practice groups on behalf of the BBLP business.

Skills on Resume:

• Data Analysis (Hard Skills)
• Process Improvement (Hard Skills)
• Business Case (Hard Skills)
• Solution Testing (Hard Skills)
• IT Coordination (Hard Skills)
• Issue Resolution (Soft Skills)
• Client Relations (Soft Skills)
• Best Practices (Soft Skills)

Job Summary: 

• Own the Environment Builds and the associated interface communication.
• Own and write the Release Plan for all software solutions, including third-party vendors.
• Help to define the communication efforts that are going to be required across the teams and the entire project.
• Help to define the Security protocols for releasing the software through the environments.
• Create the Go Live script.
• Lead the Go Live Dry Runs.
• Work as part of the Program Management team, providing support to the team.
• Responsible for Microsoft Intune and device management.
• Responsible for migration to Exchange Online.
• Roll out Microsoft Teams with Enterprise voice integration.
• Implement Microsoft Office 365 security.
• Implement an Integrated Workplace Management System.

Skills on Resume:

• Environment Management (Hard Skills)
• Release Planning (Hard Skills)
• Team Communication (Soft Skills)
• Security Protocols (Hard Skills)
• Go Live Planning (Hard Skills)
• Program Support (Soft Skills)
• Device Management (Hard Skills)
• System Implementation (Hard Skills)

Job Summary: 

• Build and deploy the New Product Source of Truth for enhanced information sharing of Firefly’s products with cross-functional partners, including market overviews, product suite information, and more.
• Document and deploy product decisions and changes, and share with the team.
• Responsible for cross-functional implementation of Firefly’s New Product portfolio.
• Lead New Product readiness efforts to ensure smooth product launch into the market.
• Work across the organization to ensure the broader success of the product, including but not limited to partnering with Sales, Marketing, Network, Clinical, Product, and Operations teams.
• Assist with developing marketing collateral (e.g., pitch decks, one-pagers, case studies, customer testimonials, thought leadership pieces, etc.).
• Support new and existing business needs.
• Liaise between Product, Sales, Customer Success, and Operations as a voice of market feedback to tailor product offering and implementation processes accordingly.

Skills on Resume:

• Product Deployment (Hard Skills)
• Product Documentation (Hard Skills)
• Implementation Management (Hard Skills)
• Product Launch (Hard Skills)
• Team Collaboration (Soft Skills)
• Marketing Support (Hard Skills)
• Business Support (Soft Skills)
• Market Feedback (Soft Skills)

Job Summary: 

• Serve as the customer’s primary contact during the implementation process, providing customers with exceptional customer service.
• Develop and communicate implementation project plans and timelines.
• Initiate and execute all project-related tasks for onboarding new customers, collaborating with external resources and vendors.
• Facilitating and conducting end-user training.
• Ensure successful adoption of the Elation product.
• Identify and resolve customer issues in a timely and effective manner.
• Assess customer experience and quantify customer satisfaction using customer success metrics (such as CES and churn rate).
• Manage the implementation and launch of multiple concurrent programs on Revel’s SaaS product platform.
• Provide clear and consistent communication on the status of implementation projects to both customers and internal stakeholders.
• Embrace and adapt to changes as they occur, clearly communicating the impacts they may have on programs and finding creative solutions to challenges that may occur.
• Communicate technical details of data exchange file formats.

Skills on Resume:

• Customer Contact (Soft Skills)
• Project Planning (Hard Skills)
• Onboarding Management (Hard Skills)
• User Training (Hard Skills)
• Product Adoption (Hard Skills)
• Issue Resolution (Soft Skills)
• Customer Metrics (Hard Skills)
• Program Management (Hard Skills)

Job Summary: 

• Install Premium Administration services for clients by creating new accounts on Premium Administration systems such as Resource One, IBM and EBIX.
• Engage and educate clients and insurance carriers on the necessary administration processes and tools to ensure accurate payroll and billing services.
• Develop and implement process maps and project plans for the implementation of new Premium Administration plans.
• Maintain all project plans and ensure compliance with the timeframe, and collaborate with stakeholders for all implementation processes.
• Identify areas of opportunity within processes and tools throughout the client implementation lifecycle.
• Create standard workflows, handoff processes, and training for the Premium Administration team on new business processes and systems.
• Partner with the Information Services Team on testing of systems and processes for new clients.
• Implement Catalyst technically and programmatically across customers’ organizations.
• Develop the initial scope of each implementation, detailing work plans, dependencies, and milestones.
• Review and provide insights into past roll-outs, communicating areas of improvement cross-functionally.
• Document and scale the onboarding path, ultimately owning onboarding at Catalyst for future Implementation Managers to deliver upon.

Skills on Resume:

• Account Setup (Hard Skills)
• Client Education (Soft Skills)
• Process Mapping (Hard Skills)
• Project Planning (Hard Skills)
• Process Improvement (Hard Skills)
• Workflow Training (Hard Skills)
• System Testing (Hard Skills)
• Onboarding Management (Hard Skills)

Job Summary: 

• Understand what amazing design looks like and articulate the details thanks to an understanding of UX/UI best practices.
• Anticipate and understand client vision, translating it into actionable next steps.
• Communicate with clients, particularly in explaining order of operations, technical complexities and setting expectations.
• Identify problems and propose solutions.
• Use software and tools to help yourself and clients stay organized and on schedule.
• Interpret, guide, and execute the client’s vision.
• Maintain an amazingly high bar for website quality and design, love the details and won’t compromise.
• Lead customer onboarding activities.
• Experience leading product discovery workshops and demos documenting products, features/benefits, and user stories.
• Work closely with the agile development team.
• Work with development teams to define the scope of customer requirements and recommendations on pricing and re-usability.
• Customer presentations and demonstrations.

Skills on Resume:

• UX/UI Knowledge (Hard Skills)
• Client Visioning (Soft Skills)
• Client Communication (Soft Skills)
• Problem-Solving (Soft Skills)
• Project Organization (Hard Skills)
• Design Execution (Hard Skills)
• Onboarding Management (Hard Skills)
• Product Discovery (Hard Skills)

Job Summary: 

• Lead the customer implementation process from start to finish.
• Responsible for onboarding new enterprise-level customers to the AspireIQ platform.
• Build strong relationships with key stakeholders with the goal of providing a seamless implementation process and exceptional customer service throughout the cycle.
• Partner closely with prospective and new customers.
• Understand their objectives, map their priorities, and build out an implementation plan that is tailor-fit to ensure they achieve success on the platform.
• Provide a world-class customer experience so customers can, in turn, provide a world-class tenant experience.
• Responsible for making sure customers and internal resources understand the plan to launch a customer and ensure that stakeholders are achieving their first desired outcome.
• Manage multiple ongoing projects, understand how to handle and remove blockers to success.
• Work exceptionally well cross-functionally with sales, customer success (CSMs), product, engineering, and the leadership team.

Skills on Resume:

• Implementation Management (Hard Skills)
• Onboarding (Hard Skills)
• Stakeholder Relations (Soft Skills)
• Customer Partnership (Soft Skills)
• Planning (Hard Skills)
• Customer Experience (Soft Skills)
• Project Management (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Lead successful implementations for Customers on Lattice.
• Act as the primary point of contact and best practices expert, training the customer on how to use Lattice to fit their needs.
• Maintain high levels of customer satisfaction with a focus on customer delight while also iterating on and improving customer implementation techniques.
• Create and conduct product training to educate customers so they can engage, retain and grow their employee base.
• Learn to speak fluently about performance management and Lattice methodologies, acting as a trusted adviser to users.
• Continuously drive and adapt the implementation process.
• Optimize service quality while establishing efficient solutions.
• Serve as the primary point of contact for the customer during their critical first months deploying Groove to their users.
• Assist with the setup and configuration of Groove's software to ensure it is a perfect fit for each customer-facing team at the customer.
• Lead exciting product training webinars tailored to each customer to maximize each team's success with Groove's software.
• Understand the org structure and stakeholders that are critical to the onboarding, and make sure their unique needs are always being met.
• Collaborate effectively with internal teams at Groove when product issues or feature requests surface that need to be addressed.

Skills on Resume:

• Implementation Management (Hard Skills)
• Customer Training (Hard Skills)
• Customer Satisfaction (Soft Skills)
• Product Education (Hard Skills)
• Advisory Skills (Soft Skills)
• Process Optimization (Hard Skills)
• Service Quality (Hard Skills)
• Onboarding (Hard Skills)

Job Summary: 

• Understand customer goals and translate them into an implementation plan that will provide initial value in a timely fashion.
• Build strong client relationships by maintaining high levels of engagement and communication.
• Act as the client’s proactive guide and advocate through the onboarding process.
• Proactively manage both the client and internal teams to ensure timelines are met.
• Respond to questions and take the lead on resolving reported issues during implementation.
• Work with customers across the globe with flexible hours to accommodate different time zones.
• Support Vendor Managers as they enter the negotiation/closing process.
• Take ownership of vendor relationships once commercial agreements have been signed.
• Prepare and lead training for new customers and users to ensure a seamless onboarding process.
• Partner with key stakeholders to ensure clients are optimising the product for maximum benefit.
• Share vendor learnings and feedback with the product and marketing team.
• Help drive activities towards acquisition and engagement.
• Work closely with the Restaurant Sales team to share opportunities and insights.

Skills on Resume:

• Implementation Planning (Hard Skills)
• Client Relations (Soft Skills)
• Onboarding Guidance (Soft Skills)
• Timeline Management (Hard Skills)
• Issue Resolution (Soft Skills)
• Global Collaboration (Soft Skills)
• Vendor Support (Hard Skills)
• Customer Training (Hard Skills)

Job Summary: 

• Lead client teams in the transformation path to results sustainability.
• Identify and deliver business critical opportunities in innovative, digital and fast-paced environments.
• Responsible for project/program management.
• Responsible for client and people management.
• Report and budget control.
• Responsible for team management and performance evaluation.
• Train and coach in the transformation journey.
• Set up new accounts, including building inventory, creating reservation and booking types, and meeting with clients to set up hardware.
• Edit and change current accounts.
• Responsible for QA support tasks.
• Run client reports upon request.
• Assist with escalated support tickets.
• Create and edit users for UrVenue clients.
• Assist clients with updates to events and the knowledge base.

Skills on Resume: 

• Transformation Leadership (Soft Skills)
• Opportunity Delivery (Hard Skills)
• Project Management (Hard Skills)
• Client Management (Soft Skills)
• Budget Control (Hard Skills)
• Team Management (Soft Skills)
• Training Coaching (Soft Skills)
• Account Setup (Hard Skills)