Job Summary: 

• Responsible for developing and delivering projects according to the plan and schedule.
• Identify potential project delays and work with the Customer to keep the project progressing on schedule.
• Convey project status with project team members from both SPM and the Customer.
• Ensure that the Customer is ready on time per the project schedule for onsite visits as per SPM’s Implementation Services Team policies and procedures.
• Determine the Customer’s priorities for use of the system and collaborate with the Customer to define their workflows.
• Develop corresponding initiatives to be completed during the implementation process to meet Customer objectives.
• Document and manage the scope for the workflow to be configured and on which Customer employees will need to be trained.
• Review project documentation regularly with the Customer.

Skills on Resume:

• Project Planning (Hard Skills)
• Risk Mitigation (Hard Skills)
• Customer Communication (Soft Skills)
• Team Coordination (Soft Skills)
• Workflow Analysis (Hard Skills)
• Process Management (Hard Skills)
• Scope Management (Hard Skills)
• Collaboration Skills (Soft Skills)

Job Summary: 

• Assist in managing the current project status.
• Communicate regularly and effectively with project sponsors and executive leadership.
• Ensure all Customer questions and issues are resolved and keep the Customer informed on both the action plan and the resolution.
• Coordinate and track the progress of the Data Services and Tech Support team on tasks associated with the project.
• Perform training onsite and via web demo.
• Ensure Customer staff are competent to perform all required workflows.
• Gain and maintain expert-level knowledge of necessary configurations for implementing all SPM products, including modules and interfaces.
• Develop and maintain a working knowledge of Information Technology terminology and troubleshooting.
• Ensure everything is working properly during onsite training.

Skills on Resume:

• Project Tracking (Hard Skills)
• Leadership Communication (Soft Skills)
• Customer Support (Soft Skills)
• Task Coordination (Hard Skills)
• Training Delivery (Hard Skills)
• Workflow Training (Hard Skills)
• System Configuration (Hard Skills)
• IT Knowledge (Hard Skills)

Job Summary: 

• Manage the timeline and budget of project deployments for new clients and products.
• Understand contract requirements vs. the current capabilities gap analysis.
• Ensure programming specifications for all required data file/system changes are done accurately and timely manner.
• Work closely with the client on defining project scope requirements.
• Develop workflows to customize the HMS process to the client's specification.
• Lead the creation, management, and coordination of client and vendor-related program management schedules.
• Responsible for initial vendor product integration, ongoing vendor co-development, and end-user client implementation.
• Provide accurate financial forecasts relative to project hours and effort.
• Report all issues and milestones to management.
• Develop custom project plans.

Skills on Resume:

• Project Management (Hard Skills)
• Gap Analysis (Hard Skills)
• Data Specifications (Hard Skills)
• Scope Definition (Soft Skills)
• Workflow Development (Hard Skills)
• Vendor Coordination (Soft Skills)
• Financial Forecasting (Hard Skills)
• Issue Reporting (Hard Skills)

Job Summary: 

• Ensure that all unique needs and deliverables are met in an aggressive timeframe.
• Set and meet aggressive timelines.
• Plan and monitor all project activities.
• Manage all processes needed to ensure successful project completion.
• Monitor and manage data intake/data gap analysis processes.
• Work with the operations group to establish protocols for each new contract.
• Set strategies, directions, and schedules to ensure resolution of issues.
• Work internally across a matrixed organization to exceed client/vendor expectations through superior relationship management, schedule coordination, issue resolution, implementation support, and prompt product delivery.
• Take responsibility/ownership for the overall success of the implemented product.

Skills on Resume:

• Timeline Management (Hard Skills)
• Project Planning (Hard Skills)
• Process Management (Hard Skills)
• Data Analysis (Hard Skills)
• Protocol Development (Hard Skills)
• Strategic Planning (Hard Skills)
• Relationship Management (Soft Skills)
• Issue Resolution (Soft Skills)

Job Summary: 

• Responsible for coordinating the delivery of professional services to customers.
• Manage the delivery of multiple project initiatives designed to enhance the services and level of support provided to the client.
• Responsible for overall planning, organizing, directing, controlling and delivery of all projects prioritized in alignment with the client's expectations and business needs.
• Ensure the ongoing process/system capability associated with projects.
• Manage any changes required to meet or exceed the expectations established in project designs.
• Direct the activities of consultants, analysts, specialists and subcontractors.
• Responsible for ensuring appropriate resources are allocated and maintained to facilitate the successful completion of multiple projects.
• Review project proposal or plan to determine time frame, funding limitations.
• Responsible for the procedure for accomplishing projects, staffing requirements, and allotment of available resources to various phases of projects.

Skills on Resume:

• Service Delivery (Hard Skills)
• Project Management (Hard Skills)
• Client Alignment (Soft Skills)
• Process Improvement (Hard Skills)
• Change Management (Hard Skills)
• Team Leadership (Soft Skills)
• Resource Allocation (Hard Skills)
• Project Planning (Hard Skills)

Job Summary: 

• Establish a work plan and multi-disciplinary staffing for each phase of the project, and arrange for recruitment or assignment of project personnel.
• Confer with project staff to outline work plan and to assign duties, responsibilities, and scope of authority.
• Prepare project reports for management, the client, or others.
• Confer with project personnel to provide technical advice and to resolve problems.
• Responsible for SOC-II Controls.
• Complete annual HIPAA and compliance training.
• Read and accept the code of conduct upon hire and annually thereafter.
• Access to sensitive data to include PII and ePHI.

Skills on Resume:

• Work Planning (Hard Skills)
• Team Management (Soft Skills)
• Project Reporting (Hard Skills)
• Problem Solving (Soft Skills)
• SOC-II Compliance (Hard Skills)
• HIPAA Training (Hard Skills)
• Ethical Conduct (Soft Skills)
• Data Security (Hard Skills)

Job Summary: 

• Participate in the sales cycle when requested to gather requirements, formulate a delivery approach, and develop a proposal/SOW.
• Manage and measure project performance using appropriate tools and techniques.
• Champion best practices and performs risk management to minimize project risks.
• Work with Delivery Assurance to ensure compliance with agreed-upon checkpoints.
• Present the client with change orders in the event the client asks Arcoro to perform tasks that are outside the scope of the SOW.
• Plan and schedule project timelines and milestones using project management software.
• Define project success criteria and effectively communicate project expectations and progress to clients, team members, and the executive team in a timely and clear manner.
• Identify and manage project dependencies and the critical path and delegate tasks and responsibilities to appropriate owners.
• Develop full-scale project plans and associated communications documents.
• Create an outstanding client experience for clients and partners by maintaining the highest level of customer service in every client or partner interaction.
• Responsible for working through the existing project plans and constructively providing critical feedback to enhance processes and project plans.
• Maintain project documentation and key milestones, dates, and contacts.

Skills on Resume:

• Requirements Gathering (Hard Skills)
• Performance Measurement (Hard Skills)
• Risk Management (Hard Skills)
• Change Management (Hard Skills)
• Timeline Scheduling (Hard Skills)
• Success Communication (Soft Skills)
• Task Delegation (Soft Skills)
• Customer Service (Soft Skills)

Job Summary: 

• Manage key assigned client projects utilizing project management skills and techniques.
• Ensure milestones and timelines are met to deliver projects within the budgeted timeline outlined in the SOW.
• Provide regular status reports to Clients and Internal stakeholders.
• Manage multiple projects and clients in a wide range of specialties and practices, utilizing strong relationship-building and communication skills.
• Report project statuses, survey results, and other related metrics to the Manager of Professional Services and Senior Manager of Implementation on an ongoing basis.
• Establish process documentation and best practices.
• Assist in the development and maintenance of support and training materials and make suggestions for improvement.
• Present at Executive Steering Committee meetings.
• Serve as a liaison for Services when interacting with sales and/or development.
• Identify opportunities to position other service offerings.
• Assist in the transition of the client from Services to Product Support.

Skills on Resume:

• Project Management (Hard Skills)
• Timeline Management (Hard Skills)
• Status Reporting (Hard Skills)
• Relationship Building (Soft Skills)
• Process Documentation (Hard Skills)
• Training Support (Hard Skills)
• Executive Communication (Soft Skills)
• Client Transition (Soft Skills)

Job Summary: 

• Lead, manage and support implementations for customers deploying and integrating products within various environments.
• Lead the implementation, including customer resources in determining customer requirements and translating requirements into operational plans, delivering configurations, documentation, and leadership.
• Work in conjunction with other Enterprise project managers, Integration consultants, Webdev resources, Account managers and Client Success managers.
• Ensure a best-in-class experience for clients.
• Functionally configure the solution, including learning the Jobvite and Talemetry suite of products - Source, CRM, ATS, and Onboarding.
• Monitor and review all project tasks, including project risks, project cost, project schedule and resource requirements.
• Analyze, understand and improve tools and processes to enhance the implementation effectiveness.
• Ensure a high level of customer satisfaction with the product implementation process.
• Manage external vendors/integration partners providing systems integration services during the project implementation.
• Assist Sales and Account Management in determining Professional Services requirements and scope.
• Provide training/knowledge transfer to clients for technical and non-technical audiences.

Skills on Resume:

• Implementation Management (Hard Skills)
• Requirements Analysis (Hard Skills)
• Team Collaboration (Soft Skills)
• Client Experience (Soft Skills)
• Solution Configuration (Hard Skills)
• Project Monitoring (Hard Skills)
• Process Improvement (Hard Skills)
• Client Training (Hard Skills)

Job Summary: 

• Serve as project leader for the customer’s implementation team, both Alida and the client.
• Set agendas and lead strategy, kick-off, and design workshop meetings.
• Engage with and guide customers’ senior leadership.
• Understand complex business requirements and craft tailored solutions.
• Quickly learn and explain technical concepts to Alida’s largest customers.
• Apply critical thinking skills to identify suboptimal internal processes.
• Lead live customer sessions to deliver tailored in-product training, instill best practices, and guide product adoption.
• Provide technical consulting and product expertise.
• Adapt content and guidance to the customer’s specific business objectives.
• Respond to shifts in configuration scope and effectively manage client expectations.
• Hold self and team accountable for project delivery on time, on budget, and within scope.

Skills on Resume:

• Project Leadership (Soft Skills)
• Meeting Facilitation (Soft Skills)
• Executive Engagement (Soft Skills)
• Solution Design (Hard Skills)
• Technical Communication (Soft Skills)
• Process Analysis (Hard Skills)
• Product Training (Hard Skills)
• Expectation Management (Soft Skills)

Job Summary: 

• Assign a wide range of tasks based on skills, experience, and availability.
• Clearly communicates task priorities, helping personnel adjust workload.
• Prepare project plans/schedules, reports, and budgets.
• Track and monitor all deliverables, calendars, and meetings.
• Set performance goals for the project team or work unit.
• Monitor project and/or personnel performance, checking actual performance against planned performance.
• Ensure technical, schedule, and budget goals are met or exceeded.
• Collect inputs and prepare weekly and monthly status reports.
• Explain any deviations from planned budgets and schedules.
• Prepare and support quarterly management reviews.
• Provide technical and leadership guidance and direction to personnel to ensure proper, timely completion of work.

Skills on Resume:

• Task Assignment (Hard Skills)
• Priority Communication (Soft Skills)
• Project Planning (Hard Skills)
• Deliverable Tracking (Hard Skills)
• Goal Setting (Soft Skills)
• Performance Monitoring (Hard Skills)
• Status Reporting (Hard Skills)
• Team Guidance (Soft Skills)

Job Summary: 

• Provide personnel with timely, constructive, and actionable feedback that increases individual and team effectiveness.
• Anticipate problems or situations that could affect the team.
• Assess the potential impact on own and others’ work and develop and execute the best work solution.
• Manage escalated situations proactively, involving management.
• Interact frequently with team, management, and customers.
• Define project requirements and identify solutions consistent with defined terms, methodology, policy, and regulations.
• Develop strong customer relationships as a ‘trusted advisor’ at project management, payroll manager, and senior management levels.
• Proactively look at ‘big picture’ for project/customer short- and long-term goals.
• Identify and drive additional revenue opportunities within the account.
• Manage multiple concurrent projects within a customer, tying them all together with strategic vision and focus.

Skills on Resume:

• Constructive Feedback (Soft Skills)
• Problem Anticipation (Hard Skills)
• Solution Execution (Hard Skills)
• Escalation Management (Soft Skills)
• Stakeholder Interaction (Soft Skills)
• Requirements Definition (Hard Skills)
• Customer Relationships (Soft Skills)
• Strategic Vision (Soft Skills)

Job Summary: 

• Responsible for all facets of the Project management lifecycle, including but not limited to requirements gathering, staff management, budget management, issue and risk mitigation, and status reporting.
• Build and maintain relationships with Sales and Service Representatives from different UKG geographies.
• Collect inputs and prepare weekly and monthly status reports for all levels of an organization, including Executive Steering Committees.
• Understand customers' high-level business needs.
• Ensure that their designed project plan meets those requirements and the agreed-upon Statement of Work.
• Leverage and take advantage of earlier customer work to maintain continuity of process and configuration.
• Assist in pre-sales efforts.
• Prepare project plans/schedules, reports and budgets and report to Customers, Regional Retail Practice and Regional Sales Manager.
• Anticipate problems or situations that could affect the Customer or the Regional Services/Sales team.
• Provide consultative advice in accordance with Retail processes, procedures and leading practices.
• Identify and drive business development opportunities in the existing account base.

Skills on Resume:

• Project Lifecycle (Hard Skills)
• Relationship Building (Soft Skills)
• Status Reporting (Hard Skills)
• Business Needs Analysis (Hard Skills)
• Project Planning (Hard Skills)
• Pre-Sales Support (Hard Skills)
• Consultative Advice (Soft Skills)
• Business Development (Soft Skills)

Job Summary: 

• Capture and document project decisions.
• Clearly articulates the vision and goal of a project.
• Understand the project from multiple angles and perspectives.
• Collaborate with internal and external customers to identify requirements.
• Present to groups, including customers, and represents HealthStream in a professional manner.
• Communicate effectively with senior management.
• Communicate ideas and plans for continuous improvement.
• Develop a detailed project plan, including management processes/techniques.
• Successfully led the management of integration, scope, time, cost, quality, human resources, communications, risk, procurement, and stakeholders.
• Develop and manage an escalation plan for critical issues.
• Document out-of-scope items.

Skills on Resume:

• Decision Documentation (Hard Skills)
• Vision Communication (Soft Skills)
• Requirement Gathering (Hard Skills)
• Customer Collaboration (Soft Skills)
• Professional Presentation (Soft Skills)
• Senior Communication (Soft Skills)
• Continuous Improvement (Hard Skills)
• Project Integration (Hard Skills)

Job Summary: 

• Effectively communicates through meetings, regular, accurate and timely status reports, and verbal project updates.
• Manage customer expectations.
• Manage changing requirements and expectations, including task redefinition and reassignment.
• Obtain customer/stakeholder approval on deliverables.
• Ability to handle multiple projects running simultaneously.
• Analyze project data and take corrective action.
• Assess, plan, and manage project risk and contingency tactics, anticipating and resolving issues before they escalate.
• Effectively manages multiple projects.
• Execute projects at maximum speed through the critical path while maintaining quality standards.
• Exhibit creativity when problem-solving and present a positive, customer-focused, solutions-oriented approach.
• Identify and manage the resolution of risks/issues.

Skills on Resume:

• Status Communication (Soft Skills)
• Expectation Management (Soft Skills)
• Change Management (Hard Skills)
• Stakeholder Approval (Soft Skills)
• Multitasking (Soft Skills)
• Data Analysis (Hard Skills)
• Risk Management (Hard Skills)
• Problem Solving (Soft Skills)

Job Summary: 

• Create an integrated project plan for achieving schedule, budgetary, quality, and performance baselines by defining well-understood and clearly assigned project tasks and responsibilities.
• Manage tasks, budgets, schedules, and assignments and ensure an achievable project scope.
• Understand the project manager’s role and responsibilities during the 5 project phases (initiation, planning, execution, monitoring and controlling, and closing).
• Participate in establishing practices, templates, policies, tools and partnerships to expand and mature these capabilities for the PMO.
• Consider how project tasks can be completed faster or more efficiently, with higher quality, and at lower cost.
• Continually work towards making improvements by soliciting and documenting lessons learned.
• Lead project teams to successful project completion.
• Exhibit a high level of leadership among peers and stakeholders.
• Exhibit a high level of personal ownership over their projects.
• Lead meetings regarding project work and deliverables, identifying areas of risk/concern, documenting/assigning action items.
• Follow up and follow through to completion.
• Responsible for meeting specified deadlines.

Skills on Resume:

• Project Planning (Hard Skills)
• Scope Management (Hard Skills)
• PM Lifecycle Knowledge (Hard Skills)
• Process Improvement (Hard Skills)
• Lessons Learned (Hard Skills)
• Team Leadership (Soft Skills)
• Ownership (Soft Skills)
• Deadline Management (Hard Skills)

Job Summary: 

• Serve as a project and team leader from project initiation through closure.
• Support, lead, motivate and encourage team members.
• Support PMO standards and policies and assist in the revision of existing protocols and the creation of new protocols.
• Work effectively with project team members, stakeholders, product managers, and project sponsors.
• Improve efficiency by tailoring processes to the project objectives and product requirements.
• Maintain a disciplined approach to data capture, tracking, and reporting.
• Proactively suggests alternatives, questions assumptions, and ensures clarity.
• Work to resolve conflicting requirements among stakeholders.
• Commit to completing required tasks and providing status reporting on time, with little supervision.
• Solid commitment to project management excellence.
• Set the bar high and seek to exceed expectations.
• Seek continuous improvement for themselves and others.

Skills on Resume:

• Project Leadership (Soft Skills)
• Team Motivation (Soft Skills)
• PMO Compliance (Hard Skills)
• Stakeholder Collaboration (Soft Skills)
• Process Optimization (Hard Skills)
• Data Reporting (Hard Skills)
• Conflict Resolution (Soft Skills)
• Continuous Improvement (Hard Skills)

Job Summary: 

• Solicit feedback for personal growth and improvement.
• Work with different personality types and lead teams that do not report directly.
• Step up to volunteer and seek opportunities to improve their department and performance.
• Manage all aspects of multiple related projects.
• Ensure the overall program is aligned with and directly supports the achievement of strategic objectives.
• Understand interdependencies between technology, operations and business needs.
• Serve as a coach, mentor and motivator to help other project managers achieve excellence.
• Participate in a critical issue ‘on-call’ rotation (requiring 24-hour availability for a specified time period).
• Serve as team chairman for quarterly department Performance Incentive goals.
• Take on other projects, including, but not limited to, leading department/company initiatives and goals.

Skills on Resume:

• Feedback Seeking (Soft Skills)
• Team Leadership (Soft Skills)
• Initiative Taking (Soft Skills)
• Program Management (Hard Skills)
• Strategic Alignment (Hard Skills)
• Interdependency Analysis (Hard Skills)
• Mentorship (Soft Skills)
• Crisis Management (Hard Skills)

Job Summary: 

• Support new and ongoing customer and partner configuration work.
• Use the Limeade implementation project plan in the Project Management tool and other tools.
• Guide and ensure timely customer decision-making.
• Ensure that best practices are implemented, and decisions are documented throughout the launch and ongoing process.
• Work closely in partnership with the customer and Limeade’s Strategic Account Executives, Data Operations Team, and Technical Leads to ensure all contractual and project commitments are met.
• Lead customer conversations to gain approval of the program and site configuration.
• Understand the Limeade Platform in detail to support the customer.
• Responsible for managing risk, escalating issues.
• Work with the Data Operations Team to translate business needs into technical requirements for data integrations.
• Utilize project management expertise and tactics.
• Work with internal functional areas, partners, and/or vendors.
• Support the launch of Limeade initiatives and/or solutions.
• Perform quality control on the project throughout the development to maintain the standards expected.
• Create long-term plans, including setting targets for milestones and adhering to deadlines.
• Look for opportunities to improve processes, templates, and tools to scale project management and implementation processes.

Skills on Resume:

• Configuration Support (Hard Skills)
• Decision Guidance (Soft Skills)
• Best Practices (Hard Skills)
• Stakeholder Collaboration (Soft Skills)
• Platform Knowledge (Hard Skills)
• Risk Management (Hard Skills)
• Data Integration (Hard Skills)
• Process Improvement (Hard Skills)

Job Summary: 

• Lead customer technical implementation projects from kickoff to go-live, planning and managing resources.
• Ensure that all projects meet or exceed customer expectations.
• Create and maintain technical project plans outlining tasks, milestone dates and allocation of resources aligned to statements of work (SOWs).
• Partner cross-functionally with Customer Success, Sales, Product, and other internal teams.
• Build and foster customer relationships and deliver according to established project timelines and project governance.
• Provide timely and accurate status updates to customers and Apervita stakeholders throughout the project lifecycle.
• Ensure expectations are clearly set with the customer and internal Apervita teams.
• Own and manage, including deliverables, facilitating customer meetings, project-related communications, and technical project escalations through to resolution.
• Maintain up-to-date knowledge of Apervita products and programs.
• Assist in the development and maintenance of project methodology aligned to the Apervita product offering.
• Identify and socialize opportunities for Apervita products and services to meet additional customer requirements or needs.
• Lead or participate in special projects in coordination with Customer Success and other cross-functional team members.

Skills on Resume:

• Technical Implementation (Hard Skills)
• Customer Focus (Soft Skills)
• Project Planning (Hard Skills)
• Team Collaboration (Soft Skills)
• Relationship Building (Soft Skills)
• Status Reporting (Hard Skills)
• Expectation Management (Soft Skills)
• Product Knowledge (Hard Skills)

Job Summary: 

• Oversee the entire client experience for clinics and hospitals throughout the full lifecycle (implementation, onboarding, training, and ongoing account management).
• Responsible for integration between EPIC and other Nuance applications.
• Lead, build, and manage a team of “patient coaches” who are the direct liaisons with the patients of each hospital.
• Maintain a high level of client engagement, satisfaction and loyalty, as measured by high patient satisfaction scores.
• Optimize client and patient program performance metrics on an ongoing basis.
• Expand and improve programs and increase patient enrollment.
• Create client and patient coaching-related communications, including but not limited to training materials, marketing materials (e.g., patient brochures), and client meetings.
• Prompt, responsive, and professional in all client-facing communications and interactions.

Skills on Resume:

• Client Lifecycle (Hard Skills)
• System Integration (Hard Skills)
• Team Leadership (Soft Skills)
• Client Engagement (Soft Skills)
• Performance Optimization (Hard Skills)
• Program Expansion (Hard Skills)
• Communication Materials (Hard Skills)
• Professional Communication (Soft Skills)

Job Summary: 

• Responsible for leading Change Healthcare’s complex and unique customer implementations of the Revenue Cycle Management application suite.
• Oversee all aspects of the project, including developing and maintaining the project plan, managing scope, coordinating internal and third-party resources, and providing executive reporting.
• Ensure all team members have the required information and resources to carry out their assigned tasks effectively and efficiently.
• Identify, define and make recommendations to mitigate project risks in order to deliver the project on time.
• Meet budgetary objectives and make necessary adjustments to project constraints based on financial forecasting.
• Manage the relationship and communication with the customer and all stakeholders as it relates to the active implementation.
• Assist with the development and maintenance of business unit processes and procedures.
• Facilitate internal educational teach-backs related to developing project management.

Skills on Resume:

• Implementation Leadership (Hard Skills)
• Project Oversight (Hard Skills)
• Resource Coordination (Hard Skills)
• Risk Mitigation (Hard Skills)
• Budget Management (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Process Development (Hard Skills)
• Team Training (Soft Skills)

Job Summary: 

• Hold self and others accountable for measurable, high-quality, timely and cost-effective results.
• Expect personal and team performance to be the best.
• Determine objectives, set priorities, and delegate work.
• Accept responsibility for mistakes.
• Work effectively with team members and cross-functional teams to accomplish individual, team and organization goals.
• Effectively communicate and present technical concepts to technical and non-technical professionals.
• Make customers and their needs a primary focus.
• Develop and sustain productive customer relationships.
• Exhibit passion and excitement over work.
• Adjusts quickly to changing priorities and conditions.
• Cope effectively with complexity and change.

Skills on Resume:

• Accountability (Soft Skills)
• Performance Excellence (Soft Skills)
• Work Delegation (Soft Skills)
• Responsibility (Soft Skills)
• Teamwork (Soft Skills)
• Technical Communication (Soft Skills)
• Customer Focus (Soft Skills)
• Adaptability (Soft Skills)

Job Summary: 

• Thrive in fast fast-paced environment that works on multiple projects and priorities.
• Act without being told what to do.
• Bring new ideas to the company.
• Apply critical thinking and structured problem-solving to address root causes.
• Proactively identifies and mitigates issues before they arise.
• Own and manage the design, build, selection, implementation and release of tools and services for infrastructure and complex customer-facing applications (web-based and mobile).
• Reach out to peers and cooperate with supervisors to establish an overall collaborative working relationship.
• Quickly get to know products to a sufficient level and drive updates with the Technology teams.
• Adopt or work with the necessary tools for operations.

Skills on Resume:

• Multitasking (Soft Skills)
• Initiative (Soft Skills)
• Innovation (Soft Skills)
• Problem Solving (Hard Skills)
• Issue Prevention (Hard Skills)
• Project Ownership (Hard Skills)
• Collaboration (Soft Skills)
• Product Knowledge (Hard Skills)

Job Summary: 

• Provide exceptional customer experiences through ownership and a passion for customer service.
• Communicate often with customers via phone, both planned status calls and unplanned calls in scenarios that need customer or McLeod attention.
• Document communications and follow through on deliverables and deadlines.
• Plan and maintain project schedules and deadlines.
• Assure coordination with the customer and all teams.
• Lead and manage many projects at once and enjoy an extremely fast-paced work environment.
• Serve as the primary project lead for all assigned projects.
• Identify, manage, mitigate, and communicate project risks.

Skills on Resume:

• Customer Service (Soft Skills)
• Customer Communication (Soft Skills)
• Documentation (Hard Skills)
• Schedule Management (Hard Skills)
• Team Coordination (Soft Skills)
• Project Leadership (Soft Skills)
• Multitasking (Soft Skills)
• Risk Management (Hard Skills)

Job Summary: 

• Drive communication in all project phases, including technical information, planning, software best practices, and change management techniques.
• Ability to control emotions and remain calm in stressful situations.
• Ability to maintain a friendly attitude with others (customers and other employees) regardless of the situation.
• Work to ensure appropriate internal staff are involved in escalated service and delivery issues.
• Facilitate effective teamwork, rapport, communication, trust, and respect.
• Prioritize projects and ensure consistency with company strategies.
• Provide advisory support and assistance to the customer.
• Build relationships and work effectively at all levels of an organization, and interact confidently with executive management.

Skills on Resume:

• Project Communication (Soft Skills)
• Emotional Control (Soft Skills)
• Positive Attitude (Soft Skills)
• Issue Escalation (Hard Skills)
• Team Facilitation (Soft Skills)
• Project Prioritization (Hard Skills)
• Customer Advisory (Soft Skills)
• Relationship Building (Soft Skills)

Job Summary: 

• Overall accountability for successfully delivering major change or capital projects.
• Deploy new technology into a retail environment, the introduction of new operating models, or delivering a Fulfillment Center (FC).
• Ensure these projects are delivered on time, to specification and on budget.
• Lead and collaborate with internal and external stakeholder teams.
• Form fantastic working relationships and build strong ongoing partnerships with key teams.
• Ensure alignment across the project and ensure that deadlines are met.
• Collaborate side by side with teams in the UK and Europe to ensure wider program alignment, project continuity and delivery synergies.
• Drive the project by responding proactively to breaking issues, competing priorities and key dependencies to ensure that the right decisions are taken swiftly.
• Inspire confidence across the project with timely, professional communications to all levels of the business.
• Deliver status reporting, risk management and associated “best in class” project management documentation and administration.
• Proactively contribute to the development of best practices.

Skills on Resume:

• Project Delivery (Hard Skills)
• Technology Deployment (Hard Skills)
• Budget Management (Hard Skills)
• Stakeholder Leadership (Soft Skills)
• Partnership Building (Soft Skills)
• Deadline Management (Hard Skills)
• Cross-Regional Collaboration (Soft Skills)
• Risk Management (Hard Skills)

Job Summary: 

• Develop and maintain implementation and enhancement project technical duties.
• Manage project with specific focus on deliverables, tasks and due dates.
• Perform independently with minimal supervision and work with others, developing trusting relationships.
• Establish project plans for creating, enhancing and deploying features and functions for Broadview Networks.
• Convey timelines, deliverables, risks, delays and impacts to project team members and lead teams.
• Enforce successful implementations across multiple functions in the organization.
• Anticipate delays and initiate plans and alternative solutions.
• Collaborate with all cross-functional team members/system owners to accomplish required tasks and provide project updates.
• Administer the everyday workflow of all implementation processes.
• Provide technical support to all associates.
• Evaluate all processes and provide technical support to all senior implementation managers.

Skills on Resume:

• Implementation (Hard Skills)
• Deliverable Management (Hard Skills)
• Independence (Soft Skills)
• Project Planning (Hard Skills)
• Timeline Communication (Soft Skills)
• Collaboration (Soft Skills)
• Workflow Management (Hard Skills)
• Technical Support (Hard Skills)

Job Summary: 

• Conduct client workflow reviews, define the project scope and objectives.
• Ensure all relevant stakeholders are involved in the plan.
• Proactively identify potential issues with the technical feasibility of clients’ requirements.
• Manage project scope as agreed with the client.
• Ensure that the project plan is fully executed on time and within the scope.
• Create and maintain required project artifacts, including project schedule, requirement documents and progress reports.
• Coordinate all internal and external resources for the successful execution of projects.
• Liaise with the sales team during the Sale-to-Services transition and lead the Services-to-Support transition.
• Effectively communicate project expectations and progress to clients, team members and the executive team in a clear and timely manner.

Skills on Resume:

• Workflow Review (Hard Skills)
• Stakeholder Management (Soft Skills)
• Feasibility Analysis (Hard Skills)
• Scope Management (Hard Skills)
• Project Execution (Hard Skills)
• Project Documentation (Hard Skills)
• Resource Coordination (Hard Skills)
• Transition Management (Soft Skills)

Job Summary: 

• Manage the creation and completion of product work orders.
• Ensure compliance with Zego specifications and applicable regulatory bodies.
• Follow the established policies, procedures and workflows outlined for successful implementation.
• Continually strive to improve project management processes by enhancing best practices and proactively identifying areas of improvement.
• Embrace change while promoting the Zego culture and spirit of teamwork.
• Increase the level of expertise of Zego products and partner integrations.
• Contribute to ongoing internal content creation, documentation and audits.
• Stay informed and understand development release notes and how platform updates will impact product set-up.

Skills on Resume:

• Work Order Management (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Process Adherence (Hard Skills)
• Process Improvement (Hard Skills)
• Change Adaptability (Soft Skills)
• Product Expertise (Hard Skills)
• Content Documentation (Hard Skills)
• Release Management (Hard Skills)

Job Summary: 

• Ensure that all projects are delivered on time and within scope by working closely with stakeholders and developing detailed project plans to track progress.
• Assist the Implementation Director and other participants with project management, including budgeting, planning, and organization for new clinic operations and projects pertaining to new clinic openings.
• Maintain all appropriate project deliverables and responsibilities (i.e., project scheduling, risk management, issue management and status reporting).
• Follow the PMI to ensure projects are completed effectively using risk mitigation, planning, scheduling, and issue resolution.
• Develop an implementation plan per account and per site.
• Work with an interdisciplinary team towards a successful project outcome and completion within time and budget constraints.
• Use negotiation and decision-making abilities.
• Guide the customers through weighing the advantages and risks of critical decisions.
• Report the status of the projects and any blockers to the project interdisciplinary team and executive team.
• Recommend ideas on how to improve project management methodology throughout the business.

Skills on Resume:

• Project Delivery (Hard Skills)
• Budget Management (Hard Skills)
• Risk Management (Hard Skills)
• Implementation Planning (Hard Skills)
• Team Collaboration (Soft Skills)
• Decision Making (Soft Skills)
• Customer Guidance (Soft Skills)
• Methodology Improvement (Hard Skills)

Job Summary: 

• Assist in pushing projects through the planning, analysis and implementation phases of the development cycle.
• Host ongoing implementation meetings.
• Quickly understand Impartner platform functionality and provide customer training and demo sessions.
• Troubleshoot issues in a software environment.
• Manage client deliverables along with internal developmental milestones.
• Coordinate and work with extended team members to meet customer needs.
• Gather and understand detailed functional requirements.
• Collaborate with various roles in the customer organization.

Skills on Resume:

• Project Support (Hard Skills)
• Implementation Meetings (Soft Skills)
• Platform Training (Hard Skills)
• Issue Troubleshooting (Hard Skills)
• Deliverable Management (Hard Skills)
• Team Coordination (Soft Skills)
• Requirement Gathering (Hard Skills)
• Customer Collaboration (Soft Skills)

Job Summary: 

• Identify feature details and document their needs.
• Utilize communication skills, project management experience, technical expertise, problem-solving, and data analysis skills.
• Drive to successful software implementation and customer success.
• Document high-level requirements to discuss with developers for technical feasibility to estimate time and delivery estimates.
• Write comprehensive developer tasks with defined requirements for successful execution.
• Craft agile user stories and use cases to demonstrate program capabilities and functionality of the tool.
• Utilize good interpersonal skills to interact effectively with all disciplines and levels in the organization.
• Identify functional gaps and conflicts in requirements and drive toward a solution.

Skills on Resume:

• Feature Documentation (Hard Skills)
• Project Management (Hard Skills)
• Software Implementation (Hard Skills)
• Requirement Analysis (Hard Skills)
• Task Definition (Hard Skills)
• User Stories (Hard Skills)
• Interpersonal Skills (Soft Skills)
• Gap Resolution (Hard Skills)

Job Summary: 

• Create and manage project plans.
• Responsible for customer provisioning.
• Establish the appropriate level of implementation required (dependent upon the location, size, and type of the customer’s business).
• Deliver a seamless and efficient implementation (new business) or transition from existing solution to new (migrations).
• Work with the customer and their internal finance department, AP department, fraud, procurement, and/or IT division.
• Oversee and facilitate all meetings for the software implementation.
• Collaborate with the customer's internal IT department.
• Effectively oversee the sign-off and administration of the software/service.
• Liaise with appropriate internal delivery teams and communicate this effectively to all involved in the process.
• Organize and ensure data is signed off by the customer.
• Provide access to a secure workspace for data preparation to commence.
• Provide some technical support and occasional testing on the existing product portfolio.
• Work within the Customer Engagement Cycle, a customer success ethos, and process developed by FISCAL.
• Ensure that “delight” customers and ensure that the implementation phase of the product/services creates a high NPS score when measured.
• Take responsibility for learning and development to enable the best possible customer experience.

Skills on Resume:

• Project Planning (Hard Skills)
• Customer Provisioning (Hard Skills)
• Implementation Management (Hard Skills)
• Solution Transition (Hard Skills)
• Department Collaboration (Soft Skills)
• Meeting Facilitation (Soft Skills)
• IT Collaboration (Soft Skills)
• Customer Experience (Soft Skills)

Job Summary: 

• Manage and execute the full project life-cycle of client implementations, from pre-rollout planning and preparation through handoff to the support team.
• Define and manage project plans with a specific focus on project documentation, issue management, change requests, and change management.
• Manage relationships and expectations for internal and external stakeholders through regular touch bases, progress reports/updates, and on-site meetings.
• Regularly engage key internal and external stakeholders.
• Keep all aspects of project implementations focused and completed on time.
• Use data and research to manage, develop, and optimize implementation processes and tools.
• Coordinate implementation requests (technical and non-technical) and resolve project issues with internal and external project teams.
• Collaborate, internally and externally, to develop creative implementation strategies.

Skills on Resume:

• Project Lifecycle (Hard Skills)
• Project Documentation (Hard Skills)
• Change Management (Hard Skills)
• Stakeholder Management (Soft Skills)
• Deadline Management (Hard Skills)
• Process Optimization (Hard Skills)
• Issue Resolution (Hard Skills)
• Implementation Strategy (Soft Skills)

Job Summary: 

• Partner with and launch providers into the Physician Practice Network.
• Provide project management, training, and support throughout the implementation.
• Go-live of physician practices on the electronic medical record and practice management/billing platform.
• Lead, support, and navigate through implementations, acquisitions, and process improvement projects.
• Lead and coordinate activity between the practice and the rest of the PEPS teams, including Finance, Operations, IT, Billing, Marketing, and Credentialing teams.
• Train physicians, providers, and office staff on PEPS’ processes and technologies.
• Manage a detailed project plan and communicate status to the client and PEPS management team.
• Manage multiple projects or implementations at once.
• Manage change and expectations of partner practices.
• Establish aggressive timelines and confront critical-path items and deadlines.

Skills on Resume:

• Provider Onboarding (Hard Skills)
• Implementation Support (Hard Skills)
• System Go-Live (Hard Skills)
• Process Improvement (Hard Skills)
• Cross-Team Coordination (Soft Skills)
• Staff Training (Hard Skills)
• Project Planning (Hard Skills)
• Change Management (Hard Skills)

Job Summary: 

• Create and manage Project Plans per the defined project methodology.
• Ensure the successful execution of the defined project scope.
• Effectively utilize company resources to meet project scope.
• Identify and successfully manage project risks.
• Communicate overall project status based on the defined project methodology.
• Contribute to overall project process improvement.
• Provide post-sales support through the implementation process.
• Ensure outstanding customer service and an amazing experience.
• Work closely with the sales, presales, and technical implementation teams.
• Work with key Australian and regional customers and partners to manage projects.
• Support ongoing expansion on a local and regional level.

Skills on Resume:

• Project Planning (Hard Skills)
• Scope Management (Hard Skills)
• Resource Utilization (Hard Skills)
• Risk Management (Hard Skills)
• Status Communication (Soft Skills)
• Process Improvement (Hard Skills)
• Post-Sales Support (Hard Skills)
• Customer Service (Soft Skills)

Job Summary: 

• Utilize IntelliCentrics' standard Implementation Methodology.
• Manage all phases of the implementation lifecycle for strategic accounts, from sales turnover and kickoff to go-live launch and turnover to the Relationship Management team, with a focus on product adoption and change management.
• Comprehensively transition the client to the Relationship Management team for ongoing routine support following established processes.
• Serve as a trusted advisor in providing advice and guidance on maximizing their benefits.
• Identify advocates, customer referrals and those willing to offer SEC3URE testimonials.
• Successfully complete special projects or assignments in support of defined goals and objectives.
• Work closely with the client to agree on their business needs, rules, and prepare internal business cases.
• Identify resources, systems, processes and development requirements.
• Manage the projects on a day-to-day basis, taking corrective actions, enabling delivery in a timely and cost-effective manner for the benefit of the client.
• Work proactively to meet ambitious deadlines, using Man Management/Leadership skills to work with colleagues and business partners.

Skills on Resume:

• Implementation Lifecycle (Hard Skills)
• Change Management (Hard Skills)
• Client Transition (Soft Skills)
• Trusted Advisory (Soft Skills)
• Customer Advocacy (Soft Skills)
• Business Analysis (Hard Skills)
• Resource Management (Hard Skills)
• Leadership (Soft Skills)

Job Summary: 

• Own the planning, execution, and delivery of customer implementations of Aria Systems' Recurring Revenue Solutions.
• Deliver projects using Professional Services methodologies and governance systems.
• Drive project schedules, anticipating risk and variance, cost containment and disruption handling, managing all project resources, and project communications.
• Lead in Professional Services and will be directing and influencing the customer in the areas of customer-side project involvement, operational readiness, and the overall relationship.
• Plan, execute, and finalize projects according to agreed-upon project timelines.
• Responsible for coordinating the efforts of project resources in order to deliver projects according to plan.
• Define the project's objectives and oversee quality control throughout the duration of the project.
• Meet or surpass the client's expectations and receive a favorable rating from the client upon project completion.
• Ensure project completion is resolved within the expected time frame and the achievement of the project's estimated revenue prior to the transition of the business account.

Skills on Resume:

• Implementation Delivery (Hard Skills)
• Project Governance (Hard Skills)
• Schedule Management (Hard Skills)
• Client Leadership (Soft Skills)
• Project Execution (Hard Skills)
• Resource Coordination (Hard Skills)
• Quality Control (Hard Skills)
• Client Satisfaction (Soft Skills)

Job Summary: 

• Manage projects from start to finish.
• Communicate in a way that is clear and motivates teams to perform their best.
• Effectively translate requirements, timelines, risks and escalations between Engineers, Sales teams, and Customers.
• Manage the team in meeting implementation goals on time.
• Call out risks to project completion.
• Coordinate issue escalation and resolution.
• Adjust the plan due to changes in scope and/or schedule.
• Manage and lead customer technical implementation projects for Apervita products.
• Responsible for the overall performance and success of the project, including, but not limited to, the day-to-day management of tasks within the program, deliverables, customer relationship management, customer and internal reporting, and escalation management.
• Partner closely with the Customer Success Manager as well as cross-functionally with Product Management and other teams to ensure successful project delivery.

Skills on Resume:

• Project Management (Hard Skills)
• Team Communication (Soft Skills)
• Requirement Translation (Hard Skills)
• Goal Management (Hard Skills)
• Risk Identification (Hard Skills)
• Issue Resolution (Hard Skills)
• Scope Adjustment (Hard Skills)
• Customer Relationship (Soft Skills)