IMPLEMENTATION PROJECT MANAGER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: Aug 21, 2025 - The Implementation Project Manager has experience in implementation, project management, and software delivery, with a proven ability to lead, engage, and connect the dots across international partnerships. This role requires expertise in facilitation, conflict management, problem-solving, and schedule, cost, and risk management, while thriving in a fast-paced growth environment as a champion of change. The manager also holds PMP and Salesforce Admin certifications, possesses Salesforce and IT systems implementation knowledge, and demonstrates strong capability in application support and enhancement.

Essential Hard and Soft Skills for a Standout Implementation Project Manager Resume
  • Project Management
  • Project Planning
  • Risk Management
  • Process Improvement
  • Scope Management
  • Workflow Analysis
  • Data Analysis
  • System Configuration
  • Timeline Management
  • Documentation
  • Customer Communication
  • Team Leadership
  • Relationship Building
  • Problem Solving
  • Stakeholder Management
  • Collaboration Skills
  • Executive Communication
  • Adaptability
  • Decision Making
  • Conflict Resolution

Summary of Implementation Project Manager Knowledge and Qualifications on Resume

1. BA in Business Administration with 5 years of Experience

  • Technical project management experience.
  • Patient, communicative, team player who is detail-oriented and has outstanding interpersonal skills.
  • Assertive and able to effectively control project timeline, scope, and resources.
  • Proven experience working with external customers to define and implement complex solutions and/or address complex technical/process challenges.
  • Excellent analytical and problem-solving skills and tenacity.
  • Strong organizational and time-management skills.
  • Able to effectively communicate with clients and cross-functional internal teams alike, in writing and verbally.
  • Ability to present complex information to a variety of audiences, both in person and over the phone.
  • Experience in maintaining a positive relationship with clients and colleagues.

2. BS in Computer Science with 6 years of Experience

  • Technical project management experience in the financial services or software industry.
  • Excellent communication and problem-solving abilities.
  • Demonstrated experience interacting with customer stakeholders at all management levels.
  • Extensive experience interfacing with external clients, including written, telephonic and face-to-face interactions and project-level communications.
  • Direct experience in software development, agile.
  • Knowledge of MS Project, MS Excel, and MS Word.
  • Excellent organizational and time management skills.
  • Excellent problem-solving and decision-making skills.

3. BA in Communication Studies with 5 years of Experience

  • Ability to lead a team of technical and non-technical staff.
  • Ability to perform successfully in a high-pressure, fast-paced working environment.
  • Ability to work independently.
  • Careful attention to detail in all aspects of the job.
  • Proficiency in managing websites on a Microsoft server platform.
  • Knowledge of Internet routing and related protocols.
  • Knowledge of Firewall operations as they relate to Internet connectivity.
  • Previous work experience with the banking and financial industry as it relates to Internet home banking applications.

4. BS in Information Technology with 8 years of Experience

  • Project management experience working in a complex, fast-paced environment, specializing in client-facing implementation projects.
  • Strong verbal and written communication skills, including strengths in meeting objectives through influence, facilitation, and team building.
  • Ability to focus on client service experience and stakeholder engagement.
  • Collaborative approach and team-player mentality.
  • Proven track record of successfully delivering projects on time and within budget.
  • Excellent problem-solving and critical-thinking skills to resolve issues or conflicts.
  • Experience with a variety of business applications, including MS Office (i.e., Excel, Word, PowerPoint, Outlook, MS Teams, SharePoint), in addition to Project Management tools (i.e., MS Project, Asana, Wrike, etc.).
  • Experience working in a remote-friendly company, using online tools and software to manage projects and team members.
  • Detail-oriented multi-tasking working style, managing multiple projects at once while constantly reviewing/updating priorities and paying strict attention to detail.
  • Project Management Certification (PMP).
  • Understanding of systems, development methodologies, tools and processes that support modern business systems.
  • Must have process mapping experience.
  • Able to familiarize with EHS.
  • Empathy and the ability to identify with a user mindset and understand business needs.
  • Knowledge of software management principles, processes, and software, including agile and scrum methodologies.

5. BA in Project Management with 5 years of Experience

  • Project manager with a positive track record.
  • Proven working experience as a successful project manager/administrator.
  • Must have critical thinking skills.
  • Ability to troubleshoot and identify root causes and problem-solve.
  • Must have healthcare experience.
  • Excellent client-facing and internal communication skills with exceptional written and verbal skills.
  • Experience in a healthcare organization, managed care organization, or health-related field.
  • Expert-level use with web-based project management tooling and software such as Zoho, Wrike, Asana, SmartSheets, Jira, or Aha.

6. BS in Industrial Engineering with 4 years of Experience

  • Must have change management experience.
  • Expert with Microsoft Office 365, spreadsheets and database programs, and dashboard reporting tools.
  • Strong attention to detail and organizational skills.
  • Able to work independently as well as within a team environment.
  • Strong customer orientation, active listening skills.
  • Ability to anticipate customer needs.
  • Ability to organize and prioritize tasks and work independently with multiple interruptions.
  • Working knowledge of HL7, CSV files, and any integration engine.

7. BA in Human Resource Management with 5 years of Experience

  • Demonstrated success in a project management capacity, preferably in a consulting role.
  • Proven track record of successfully supporting business applications.
  • Able to develop enterprise or SaaS products.
  • Experience building, driving, and executing best practices around project management and customer support strategies.
  • Demonstrated success in building strong relationships with both internal and external customers.
  • Strong strategic thinking, creative problem-solving, and analytical skills, along with an ability to execute.
  • Ability to generate a sense of urgency and rally appropriate resources to drive resolution to various customer issues.
  • Excellent written and verbal communication and presentation skills.

8. BS in Management Information Systems with 6 years of Experience

  • Experience in project management.
  • Exceptional interpersonal, organizational, and prioritization skills.
  • Able to be detail-oriented and solution-oriented.
  • Exceptional leadership skills built on a rock-solid foundation of planning and risk management.
  • Strong verbal and written communication skills.
  • Able to interact with clients, team members, and senior staff.
  • Experience using standard project management tools.
  • Self-motivated with a sense of urgency.
  • Creative with a solutions-oriented focus.
  • Agile Project Management certificate or a Project Management Professional (PMP) Certification.
  • Experience with project management within a marketing or product development organization.
  • Understanding of user interface best practices, web application design and development, and usability.

9. BA in International Relations with 5 years of Experience

  • Project management experience in a commercial environment, responsible for enterprise clients.
  • Must have Project Management Certification (PMP).
  • Previous experience in project management.
  • Experience in Payroll or Human Resources projects.
  • Excellent knowledge of and experience with project methodologies such as agile and waterfall.
  • Proven ability to act as a leader in business transformation projects.
  • Good understanding of system integration principles.
  • Strong exposure to software and service delivery.
  • Proven track required in world-class customer service communications and service delivery.

10. BS in Software Engineering with 4 years of Experience

  • Experience in Technical Project Management or Implementations.
  • Must have PMP certification or be seeking to obtain certification.
  • Excellent active listening, negotiation and presentation abilities.
  • Highly organized and able to run multiple projects simultaneously, while maintaining a sharp attention to detail.
  • Excellent at maintaining up-to-date quality project documentation and deliverables throughout the project lifecycle.
  • Experience working with demanding, high-stakes enterprise accounts, managing C-level partners at the customer level, and supporting the day-to-day needs to manage these relationships.
  • Must have a problem-solving demeanor and strong interpersonal skills with an aptitude for building strong client relationships.
  • Strong verbal and written communication skills.
  • Passion for the organization's mission and culture.

11. BA in Business Administration with 5 years of Experience

  • Work experience in a customer-facing environment, with companies adopting new software solutions and technologies.
  • Previous experience with accounting and/or CRM/ERP software.
  • Interest in technology and understanding of business practices.
  • Good interpersonal and client-handling skills.
  • Ability to manage expectations and explain technical details.
  • Enthusiasm for public speaking.
  • Ability to communicate confidently and concisely through Scoro, via email, over the phone, or video call with all audiences.
  • Analytical thinking skills and a proactive approach to problem-solving.
  • Experience in project management.
  • Ability to plan own time and meet deadlines.
  • Passion for helping customers, serving as an advocate for their success by leading impactful, engaging sessions and providing the best customer experience.
  • Excellent written and spoken English.

12. BS in Computer Science with 7 years of Experience

  • Ability to think strategically.
  • Able to customer-oriented profile, thoroughly and continuously interlock with the global community and other global stakeholders, ensuring consistency.
  • Strong experience in Statement of Work process, including Risk analysis.
  • Ability to manage critical situations with international business stakeholders.
  • Strong interpersonal and communication skills.
  • Ability to deal with cultural diversity.
  • Proven team player and team builder.
  • Ability to manage internal/external stakeholders and coordinate, using clear communications and follow-up in an international context.
  • Able to lead in coordinating and planning multi-country client opening from RFP to delivery.
  • Experience working in the FMCG sector.

13. BA in Economics with 5 years of Experience

  • Passion for helping customers succeed and for exceeding customer expectations.
  • Proven strong customer-facing communication and interpersonal skills.
  • Experience as Implementation Project Manager for SaaS solutions, managing Full Life Cycle Solution Delivery projects with direct responsibility for managing the activities (task assignments, budgets, schedules, etc.) of three or more team members.
  • Background in customer-facing roles with global enterprise customers.
  • Excellent written and verbal communication skills in English.
  • Experience working with customers and stakeholders in both live and virtual environments.
  • Ability to maintain excellent colleague and customer relationships.
  • Familiarity and knowledge of Jira, Salesforce, and Monday.

14. BS in Information Systems with 6 years of Experience

  • Able to work with cross-functional teams to craft custom solutions to achieve customer objectives.
  • Able to manage projects, engage international stakeholders and hold cross-functional teams accountable to a timeline.
  • Able to work as a Project Manager or Program Manager.
  • Must have Certified ScrumMaster.
  • Able to work in a fast-growing and dynamic environment.
  • Able to keep pace with constant change.
  • Experience in Agile project management methodology.
  • Able to create a project management plan, including project milestones/timelines, manage project hours and all project-related meetings.
  • Experience in estimating effort and scope for services.

15. BA in Project Management with 5 years of Experience

  • Direct work experience in a project management capacity, including all aspects of process development and execution.
  • Strong familiarity with project management software, such as Microsoft Project.
  • Background in software development.
  • Demonstrated experience in personnel management.
  • Experience working both independently and in a team-oriented, collaborative environment.
  • Ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
  • Able to react to project adjustments and alterations promptly and efficiently.
  • Strong interpersonal skills.
  • Customer service skills.

16. BS in Industrial Engineering with 4 years of Experience

  • Ability to read the communication styles of team members and contractors who come from a broad spectrum of disciplines.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments.
  • Ability to defuse tension among the project team, should it arise.
  • Ability to bring a project to successful completion through political sensitivity.
  • Persuasive, encouraging, and motivating.
  • Strong written and oral communication skills.
  • Windows-based database and operating systems experience.

17. BA in Human Resource Management with 6 years of Experience

  • Able to manage a pool of resources assigned to project activity as part of a matrix structure (without direct line management).
  • Able to be highly commercially aware.
  • Able to develop, document and manage scope, plans, deliverables, milestones, KPIs, status reporting and commercial margin/P&L.
  • Able to manage, mitigate and execute remedial action for risks and issues.
  • Exceptional communication skills.
  • Ability to develop robust and enduring relationships with stakeholders.
  • Action-oriented and collaborative team player.
  • Passionate, driven and with defined leadership qualities enabling this Project Manager to gain confidence and buy-in from their peers.

18. BS in Software Engineering with 7 years of Experience

  • Capable of conveying complex concepts in simple terms and of tailoring their presentation style of delivery to suit their audience.
  • Must be able to work effectively at all levels.
  • Able to convey gravitas, charisma and knowledge to be credible in all business situations.
  • Strong stature and presence.
  • Must be highly credible both internally and with customers and internal business partners.
  • Excellent interpersonal skills.
  • Able to build strong relationships and to sustain confidence with customers and other colleagues, which will be critical to the success of this role.
  • Able to utilize technology solutions to facilitate collaborative working.
  • Experience working in the HR and Payroll software and/or outsourcing industry.

19. BA in International Business with 5 years of Experience

  • Excellent interpersonal and verbal communication skills.
  • Excellent time management and organizational skills.
  • Excellent problem-solving skills.
  • Experience in a similar position.
  • In-depth knowledge of current digital marketing technologies and techniques.
  • Outstanding account management, follow-through, resourcefulness, attention to detail and verbal and written communication skills.
  • Ability to learn to communicate and demonstrate company and product benefits and best practices.
  • Excellent attention to detail and commitment to both accuracy and quality.
  • Must be a self-starter.

20. BS in Data Analytics with 4 years of Experience

  • Able to work in a rapidly expanding and changing environment.
  • Advanced customer support communication skills.
  • Marketing experience (digital and traditional) in a corporate or agency environment.
  • Working knowledge of HTML and CSS.
  • Experience with software such as JIRA, Trello, Asana, etc.
  • Experience in the software industry and familiarity with the SaaS model.
  • Channel and/or B2B Experience.
  • Ability to craft understandable documents utilizing strong documentation skills.

21. BA in Business Administration with 5 years of Experience

  • Must have implementation and/or project management experience.
  • Must have PMP certification.
  • Experience working with and managing outsourced vendors.
  • Proficiency with Salesforce, specifically reporting and dashboards.
  • Ability to balance competing projects and priorities and resolve customer issues quickly and effectively.
  • Must have strong interpersonal skills.
  • Ability to interact with a diverse group of stakeholders, including customers, senior leadership, sales, customer success, and product teams.
  • Ability to work well under pressure, adapt to change, and meet deadlines in a fast-paced environment.

22. BS in Computer Science with 6 years of Experience

  • Demonstrated success in project management.
  • Must have strong organizational skills.
  • Exceptional interpersonal and customer service skills.
  • Ability to influence stakeholders and lead project team members.
  • Ability to employ sound judgment in order to prioritize needs and tasks.
  • Demonstrated verbal and written communication skills.
  • Ability to concurrently manage multiple, complex projects with high-quality results.
  • Physician and/or hospital billing compliance experience.
  • Experience in a healthcare setting.
  • Must have Certification as a health information professional (RHIA, RHIT, CPC, CCS-P, CHC).

23. BA in Economics with 5 years of Experience

  • Consulting and/or software implementation experience with oil and gas accounting.
  • Project management experience.
  • Eligible to work in the U.S. without sponsorship.
  • Strong communication (written and verbal), leadership, and interpersonal skills.
  • Ability to manage own time and deliverables and drive others.
  • Good organizational, multi-tasking and time management skills.
  • Demonstrated teamwork and collaboration in a professional setting.
  • Effective problem-solving skills.
  • Able to learning, specifically about the energy business and the W Energy Software.
  • Ability to build strong relationships with customers.
  • Experience in at least one of the following areas, including oil and gas revenue accounting, production accounting, financial accounting, tax and regulatory, gas processing, and crude/gas/NGL transportation.

24. BS in Information Technology with 6 years of Experience

  • Experience in full life-cycle project management of small to medium-scale technical projects.
  • Ability to discuss both technical and business project requirements in detail.
  • Leadership skills to lead up, across, and down multiple business and technology organizations.
  • Strong skills and experience in issue resolution.
  • Ability to influence team members and other stakeholders.
  • Ability to conduct difficult negotiations.
  • Excellent organizational skills to manage multiple projects concurrently.
  • Excellent written and oral presentation skills to conduct client and status meetings.
  • Experience with Project Management Tools to execute under accelerated timeframes.
  • Must have Project Management certification.

25. BA in Project Management with 4 years of Experience

  • Previous experience of working in a process-oriented role, preferably an Implementation or deployment-based role.
  • Industry-related technical knowledge, specifically project and process training.
  • Detail-oriented with the ability to follow processes and procedures.
  • Able to be self-motivated, resourceful and proactive.
  • Able to uphold Rackspace Fanatical Support.
  • Strong organizational, time management and prioritization skills, ability to work to deadlines.
  • Excellent communication skills, both written and verbal, with great attention to detail.
  • Ability to learn and retain technical knowledge.
  • Ability to adapt to changes in processes and products.
  • Able to demonstrate tenacity, working to resolve problems and own issues until full resolution.

26. BS in Industrial Engineering with 6 years of Experience

  • Technology project management experience, with a preference for candidates who have worked in customer-facing roles (consulting, implementation, account management, etc.).
  • Must have strong interpersonal skills.
  • Ability to speak cross-functionally across IT, HR, finance, and legal organizations.
  • Formal training in project management methodologies.
  • Must have PMP or similar certifications.
  • Able to self-motivate, strong initiative, managing and prioritizing many competing tasks, dealing effectively with conflict, and functioning well in a team-centric environment.
  • Keen eye for improving customer experience.
  • Experience working in the technology sector, understanding of development methodologies and/or experience in technical project management.

27. BA in Human Resource Management with 5 years of Experience

  • Fundamental awareness and command of software-as-a-service (SaaS) concepts, including customer setup and configuration, data migration processes, file uploads, Web service APIs, single-sign-on (SSO) concepts, SQL, network and storage security, and cloud-based services.
  • Advanced-level knowledge of MS Project, MS Excel, MS PowerPoint, and MS Outlook.
  • Experience with leading and facilitating meetings, events, public speaking and large presentations.
  • Experience providing software support and leading issue resolution escalations.
  • Experience training users on SaaS products at the lowest to highest user level via video conference.
  • Ability to create project plans, communication plans, SOWs, and all standard project documentation.
  • Ability to jump into a fast-paced environment and make an immediate impact.
  • Ability to work unsupervised and be an ambassador within Mitratech.

28. BS in Management Information Systems with 6 years of Experience

  • Current/previous experience working as a Project Manager, Implementation Manager, or Professional Services Consultant.
  • Experience working within a SaaS (ideal vendor) environment.
  • Tech-savvy with exposure to a number of different tech stacks and IT frameworks.
  • Experience in supporting, implementing, project managing, and rolling out new (must be SaaS-based) technology solutions.
  • Collaborative and inclusive, a true team player.
  • Determined, hardworking, and prepared to go the extra mile.
  • Able to lateral thinker, someone who can take information and process it quickly.
  • Able to work in an extremely fast-paced, dynamic environment.
  • Able to outstanding presenter and communicator (verbal and written).
  • Understanding of the SDLC.
  • Must have project Management Certification.
  • Must be familiar with Sprints.

29. BA in International Business with 5 years of Experience

  • Demonstrated success managing multiple, concurrent projects.
  • Previous experience with new customer onboarding and implementation.
  • Strong attention to detail and organizational skills.
  • Excellent communication and customer-facing skills.
  • Previous experience with tech start-ups.
  • Ability to work on-site in the Lehi, UT office.
  • Great stakeholder engagement skills, both internally within Moorepay and externally with customers.
  • Ability to provide high-quality project status reporting to highlight risks and any remediation actions.
  • Relevant project management qualifications.
  • Experience delivering projects within HR/Payroll.

30. BS in Software Engineering with 6 years of Experience

  • Solid knowledge of project management (eg, Prince II) and of the concepts of lean management and continuous improvement, combined with operational 3PL knowledge.
  • Strong leadership within yourself to take responsibility for results and to lead a team.
  • Able to lead in communication skills, which are used in dialogue with colleagues, internal stakeholders and possibly also customers.
  • Capable of managing conflicts and resolving high-tension situations in teams.
  • Able to be passionate about coaching and developing team members.
  • Able to have an impact on the organization and project teams.
  • Able to work proactively on preventing issues from arising.
  • Decisive and able to make sound business decisions.
  • Self-motivating and result-motivated personality, solid organizing and time management skills.
  • Advanced MS Excel and experience or affinity with warehouse management systems.
  • Fluent in speaking and writing French.

31. BA in Communication Studies with 5 years of Experience

  • Experience as a customer-facing Project Manager, Customer Success Manager, or Implementation Engineer.
  • Meticulous project manager, make a plan, execute against it and nothing falls through the cracks.
  • Able to work with customers over video call, email and (eventually) in person, and customers love working.
  • Able to deal with a variety of stakeholders ranging from timeline-driven project managers, mission-driven Heads of People, and metrics-driven Finance folks.
  • Comfortable working autonomously, have a strong sense of prioritization and can instinctually spot high-leverage and “blocking” work.
  • Able to push to understand the “why” behind customer asks and, in partnership with Engineers, can find the solution that won’t just help solve a problem one time but will help circumvent future problems.
  • Creative problem solver, search for solutions that solve customers' needs that may not be immediately obvious.
  • Experience in a Customer service-focused role.
  • Adept in the use of Microsoft Office and Google Suite products.
  • Demonstrated communication and presentation skills (for both internal and customer-facing meetings).

32. BS in Data Analytics with 6 years of Experience

  • Experience implementation, project management and connecting the dots.
  • Experience with software delivery projects.
  • Proven leader, capable of engaging without direct authority.
  • Strong facilitation, conflict management, and problem-solving skills.
  • Ability to thrive in a fast-paced growth company environment (sense of urgency, adaptable, champion of change).
  • Schedule, Cost, and Risk Management skills.
  • Experience with international partnerships.
  • Must have project management experience.
  • Must have Salesforce experience.
  • Knowledge of IT application/systems implementation, enhancement, and application support methods.
  • Must have PMP certification.
  • Must have Salesforce Admin Certification.
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