Job Summary: 

• Local plans implementation and organisational change management
• Responsible for go-live assurance and acceptance.
• Deliver appropriate documentation and manage implementations within the agreed scope, time, quality and budget constraints.
• Responsible for working with multiple stakeholders and vendors, and tight delivery timeframes.
• Manage resources, risks and issues according to the established frameworks.
• Deliver accurate insight into the project performance and progress.
• Implement tracking and reporting.
• Manage deliverables from the implementation in regards to definition, scope, quality, milestone tracking and reporting.
• Stage gate reviews and quarterly implementation planning health checks.
• Provide leadership in matters of collaboration, governance and probity, implementation and business planning.
• Resolve complex risks and issues to ensure the successful delivery of agreed business priorities and objectives.

Skills on Resume:

• Project Management (Hard Skills)
• Change Management (Hard Skills)
• Go-Live Assurance (Hard Skills)
• Stakeholder Management (Soft Skills)
• Risk Resolution (Hard Skills)
• Performance Reporting (Hard Skills)
• Leadership Governance (Soft Skills)
• Business Planning (Hard Skills)

Job Summary: 

• Ensure completion of all critical deliverables from multiple disciplines within Anthem.
• Guarantee the timely and accurate implementation of customers' benefit plans.
• Direct multi-disciplinary team for all regions.
• Direct the Case Installation team.
• Ensure the correct setup of accounts in both the enrollment and billing and claims systems.
• Direct analysis of system capabilities and production support.
• Establish and execute best practices and controls.
• Ensure optimal performance on all procedures, files, and interfaces.
• Coordinate communication to all disciplines and customers, vendors and consultants.
• Hire, train, coach, counsel, and evaluate the performance of direct reports.

Skills on Resume:

• Project Management (Hard Skills)
• Benefit Implementation (Hard Skills)
• Team Leadership (Soft Skills)
• System Setup (Hard Skills)
• Data Analysis (Hard Skills)
• Process Optimization (Hard Skills)
• Communication (Soft Skills)
• Staff Training (Soft Skills)

Job Summary: 

• Manage global teams of implementation managers.
• Deliver complex client implementations globally.
• Manage the end-to-end product implementation process.
• Manage multiple client implementations and teams at a time.
• Effectively device simplifies the Workforce’s implementation methodology.
• Enforce project standards utilizing established project management governance and related tools.
• Create a playbook and reusable methodologies for various clients depending on the scope and complexity.
• Provide day-to-day management of teams to deliver and deploy the defined solution to clients.
• Participate in regular project team status calls to keep the project on track, identify and resolve issues and actions.
• Identify and mitigate project risks.

Skills on Resume:

• Team Management (Soft Skills)
• Client Implementation (Hard Skills)
• Product Implementation (Hard Skills)
• Project Management (Hard Skills)
• Process Improvement (Hard Skills)
• Project Governance (Hard Skills)
• Team Supervision (Soft Skills)
• Risk Management (Hard Skills)

Job Summary: 

• Coordinate and communicate with the sales, program management, finance, IT, development, support and other internal departments.
• Ensure the success of each implementation.
• Participate in client discovery (i.e., requirements gathering) process.
• Compile and analyze the existing service model and recommend a future state solution.
• Work with internal and external stakeholders to elicit and capture end-user technical requirements.
• Present the most effective and efficient solution recommendation, incorporating Simplify best practices and leading industry trends to meet the client-specific objectives.
• Coordinate with technical consultants and the development teams.
• Ensure delivery of the configured solution, training, system integrations and interfaces.
• Support all aspects of solution delivery to ensure project success.
• Support the design, configuration and testing of the Simplify solution suite.

Skills on Resume:

• Department Coordination (Soft Skills)
• Implementation Success (Hard Skills)
• Requirements Gathering (Hard Skills)
• Service Analysis (Hard Skills)
• Stakeholder Management (Soft Skills)
• Solution Design (Hard Skills)
• Technical Coordination (Hard Skills)
• Solution Delivery (Hard Skills)

Job Summary: 

• Provide status reports to Simplify’s executive team and client senior management.
• Secure strong relationships with senior client leadership and communicate with clients on a daily basis.
• Quality control of the planning process, ensuring methodology is agreed and the project is set up for success with baseline schedule, scope, revenue and cost.
• Train and develop a team of implementation support analysts and managers.
• Responsible for on-time delivery, delivering expected revenue, not exceeding expected effort and providing a positive customer experience.
• Responsible for being willing to take corrective action.
• Work outside of primary job role, in coordination with the professional services team.
• Foster relationships with customers and partners to promote and preserve an exceptional customer experience, promoting retention and customer growth.
• Provide thought leadership and industry knowledge to maximize the benefits customers can achieve.

Skills on Resume:

• Status Reporting (Hard Skills)
• Client Relationship (Soft Skills)
• Quality Control (Hard Skills)
• Team Training (Soft Skills)
• On-Time Delivery (Hard Skills)
• Corrective Action (Hard Skills)
• Customer Relations (Soft Skills)
• Thought Leadership (Soft Skills)

Job Summary: 

• Design and implement the Implementation Directorate’s strategy and roadmap in alignment with the company’s strategy.
• Establish Implementation Directorate’s plans and provide input to the department’s goals that support its overall strategic plans.
• Collaborate with other Directors to identify the Implementation Directorate’s required initiatives to meet future business demands.
• Manage and drive the achievement of the Implementation Directorate’s strategy, objectives and KPIs within the accountabilities of the directorate.
• Prepare and present regular reports on the directorate’s progress and outputs to be shared with relevant stakeholders in line with reporting requirements.
• Manage the Implementation Department’s budgeting cycle and provide input to the budgeting process.
• Manage the Implementation Department effectively within budget, and report accurately on progress made and challenges encountered.
• Formulate initiatives that result in a positive financial impact for the Implementation Department and mitigate financial and operational risks.
• Monitor the implementation process, ensuring compliance with set designs, standards, and guidelines.
• Provide all relevant documentation and business requirements to the relevant functions.

Skills on Resume:

• Strategy Development (Hard Skills)
• Strategic Planning (Hard Skills)
• Department Collaboration (Soft Skills)
• Performance Management (Hard Skills)
• Progress Reporting (Hard Skills)
• Budget Management (Hard Skills)
• Risk Mitigation (Hard Skills)
• Process Compliance (Hard Skills)

Job Summary: 

• Follow up on the development process, ensuring all queries and risks are attended to and contract terms are met.
• Ensure all implementation activities remain within budget with minimal risks, and report on progress.
• Escalate issues to relevant functions for corrective actions.
• Monitor and report the implementation progress and report on issues and delays.
• Ensure that timely corrective actions are taken in coordination with vendors.
• Support for the preventive actions for risk reduction.
• Oversee change requests and re-sequence implementation components, minimizing impact on the scope of projects and delivery.
• Develop and oversee the implementation of the Implementation Department’s policies, procedures and controls covering all areas of activity so that all relevant procedural/legislative requirements are fulfilled while delivering high-quality and cost-effective results.
• Lead and direct the management of changes through continuous improvement of the Implementation Department’s systems, processes and practices, considering leading practices, changes in international standards and changes in the business environment that demand proactive action plans.

Skills on Resume:

• Process Monitoring (Hard Skills)
• Budget Control (Hard Skills)
• Issue Escalation (Soft Skills)
• Progress Reporting (Hard Skills)
• Corrective Actions (Hard Skills)
• Risk Reduction (Hard Skills)
• Change Management (Hard Skills)
• Policy Development (Hard Skills)

Job Summary: 

• Monitor day-to-day activities to ensure compliance with stipulated policies and procedures.
• Oversee the development and implementation of Service Level Agreements (SLAs) with other functions.
• Ensure the development culture, guidance, and performance within the Implementation department.
• Guide, mentor and develop the Implementation Department’s team to take larger and complex responsibilities.
• Identify and recruit key talent for the Implementation Department.
• Provide clear top-down communication to employees and bottom-up feedback to Top Management.
• Set performance objectives, provide necessary support, evaluate/appraise direct reports, and provide regular feedback on performance.
• Establish a high-performance working environment within the Implementation department.

Skills on Resume:

• Compliance Monitoring (Hard Skills)
• SLA Management (Hard Skills)
• Team Leadership (Soft Skills)
• Staff Development (Soft Skills)
• Talent Acquisition (Soft Skills)
• Communication (Soft Skills)
• Performance Evaluation (Hard Skills)
• Workplace Optimization (Soft Skills)

Job Summary: 

• Act as the key champion and escalation point for all customer issues during the implementation phase.
• Manage requirements and Sales transitions, establish timelines, monitor progress, conduct weekly meetings with internal and external stakeholders and lead launch-related efforts.
• Collaborate with cross-functional teams to deliver customized solutions to meet customer needs.
• Accountable and owns customer satisfaction and successful project delivery.
• Provide recommendations on products and solutions, e.g., email marketing campaigns.
• Review, manage, and process contracts/statements of work.
• Proactively make recommendations to the Customer Success team.
• Identify new potential revenue opportunities within the customer account throughout implementation and beyond by fostering growing relationships with key customer counterparts.
• Drive strategic planning with customer stakeholders.
• Share new product offerings and gather feedback for product improvement.
• Collaborate with and support Maven’s Sales team during pre-sales phases.
• Contribute internally as a Subject Matter Expert (SME) for specific products or technical areas, by sharing knowledge and best practices with Customer Success, Implementations, and Sales.
• Maintain high-level technical knowledge of Maven’s platform and solutions, along with future product direction.

Skills on Resume:

• Customer Escalation (Soft Skills)
• Project Management (Hard Skills)
• Solution Delivery (Hard Skills)
• Customer Satisfaction (Soft Skills)
• Product Recommendations (Hard Skills)
• Contract Management (Hard Skills)
• Revenue Growth (Hard Skills)
• Strategic Planning (Hard Skills)

Job Summary: 

• Provide strategic leadership and direction for the delivery of Enlace Health products and services to clients.
• Define and deploy implementation strategies that deliver effective, efficient and consultative support and align with the PMO, Client Services and Product Strategy teams' business goals and objectives.
• Ensure a smooth transition from Implementation Services to Client Services once products and services are deployed into Production.
• Build and manage a strong and cohesive team of Business Analysts, by providing leadership.
• Direct reports through coaching, setting strategic direction, and applying working knowledge.
• Support implementing new products and services for clients.
• Negotiate with program stakeholders to identify and secure resources, plan deliverables, resolve issues, and mitigate risks.
• Prepare program progress and performance metrics reports for use by executive leadership.
• Maintain detailed project documentation including meeting minutes, action items, issue lists and risk management plans.
• Evaluate operational processes and escalation procedures for identifying opportunities for delivery improvements and value added to the customer/clients.

Skills on Resume:

• Strategic Leadership (Soft Skills)
• Implementation Strategy (Hard Skills)
• Service Transition (Hard Skills)
• Team Leadership (Soft Skills)
• Product Implementation (Hard Skills)
• Stakeholder Negotiation (Soft Skills)
• Progress Reporting (Hard Skills)
• Process Improvement (Hard Skills)

Job Summary: 

• Anticipate or identify barriers to the success of the implementation program, which includes participating in relevant solutioning efforts to address any identified gaps.
• Collaborate with the Product Strategy team to define, develop and deliver product enhancements based on client feedback through the implementation process.
• Develop new client educational collateral material.
• Support the implementation of solutions and services.
• Ensure a positive and productive experience.
• Provide subject matter expertise to clients on Enlace Health solutions.
• Establish, maintain, and leverage relationships with Enlace Health clients and partners.
• Collaborate with various teams across the organization to accelerate and ensure Enlace's success.
• Facilitate and lead meetings through the client implementation process.

Skills on Resume:

• Barrier Resolution (Hard Skills)
• Product Enhancement (Hard Skills)
• Client Education (Soft Skills)
• Solution Implementation (Hard Skills)
• Client Experience (Soft Skills)
• Subject Expertise (Hard Skills)
• Relationship Management (Soft Skills)
• Meeting Facilitation (Soft Skills)

Job Summary: 

• Manage the client relationship and client satisfaction.
• Responsible for the management of the overall delivery of client projects, working closely with the studio's Executive producers.
• Execute flawlessly across all disciplines (Broadcast, Print, Digital and Social).
• Coordinating with all production departments, both near-shore and on-shore, Meeting/exceeding revenue, margin, and quality targets on assigned projects and accounts.
• Set client expectations, reporting on meeting those expectations, anticipating future needs, and responding to client feedback.
• Manage and own-account relationships, account health, and anticipate needs.
• Respond to account and project needs by building resources to effectively manage and grow the business.
• Work in partnership with executive producers and liaise with creative teams to ensure quality, on-time delivery.
• Assist the Managing Director and Group Implementation Director in forecasting.
• Coordinate with external key stakeholders to drive organic and direct client growth.
• Line management of a small team with potential to expand.
• Consult on the best practice approach to production and adaptation, project and account management.
• Support Leadership on pitches and client presentations.
• Responsible for supporting project management.

Skills on Resume: 

• Client Management (Soft Skills)
• Project Delivery (Hard Skills)
• Multichannel Execution (Hard Skills)
• Production Coordination (Hard Skills)
• Expectation Management (Soft Skills)
• Business Growth (Hard Skills)
• Team Leadership (Soft Skills)
• Project Support (Hard Skills)

Job Summary: 

• Support and supervision, lead day-to-day activities for at least one partner project and begin to lead interactions with the partner for at least one initiative.
• Provide input and support for the creation and management of project plans during an implementation and/or ongoing operational effort.
• Collaborate with other program managers and project managers during implementations.
• Create a single program plan across all Evolent workstreams.
• Lead client discussions and meetings during implementation and ongoing operational activities.
• Own the necessary delivery documents, including but not limited to project plans, issues and action logs, status reporting, and risk mitigation.
• Facilitate the identification of project impacts across all business areas.
• Establish and nurture strong client and business partner relationships.
• Mentor project coordinators on partner delivery functions.
• Contribute to key internal initiatives to drive efficiencies and best practices for delivery.

Skills on Resume:

• Project Supervision (Soft Skills)
• Project Planning (Hard Skills)
• Team Collaboration (Soft Skills)
• Program Planning (Hard Skills)
• Client Engagement (Soft Skills)
• Delivery Documentation (Hard Skills)
• Impact Assessment (Hard Skills)
• Mentorship (Soft Skills)

Job Summary: 

• Lead all aspects of new Client onboarding, educating them on Truepill’s APIs and operations, providing best practices, avoiding any pitfalls, and helping clients to unblock any obstacles during the implementation process.
• Act as the primary point of contact for many stakeholders, interfacing directly with the client.
• Provide project health updates - this role is heavily client-facing.
• Identify, document, manage and communicate project status, plans, issues/risks, timelines, action items, and contingency plans.
• Facilitate project team meetings, cross-functional communication and decision making.
• Ensure alignment between internal and external stakeholders, identifying and troubleshooting issues, and proactively engaging Client and project stakeholders.
• Partner widely across Solution Architects, Strategy and Operations, Product, Engineering, Clinical and Operations to execute on deliverables and manage client expectations.
• Contribute to the development and continuous improvement of the Program Management Office processes, related SOPs, and supporting materials.
• Measure customer satisfaction in end-to-end delivery in order to mature and improve the Implementation delivery cycle.
• Lead Implementation WBRs for the Virtual Pharmacy business and report out on project status across the portfolio to senior management.

Skills on Resume:

• Client Onboarding (Soft Skills)
• Stakeholder Management (Soft Skills)
• Project Reporting (Hard Skills)
• Risk Management (Hard Skills)
• Meeting Facilitation (Soft Skills)
• Issue Resolution (Hard Skills)
• Process Improvement (Hard Skills)
• Customer Satisfaction (Soft Skills)

Job Summary: 

• Work in partnership with Growth, Product, Design, and Engineering as a whole to set implementation timeline expectations for prospective Clients.
• Ensure adequate resourcing for incoming programs.
• Contribute to the development and improvement of the Program Management Office processes, SOPs, and supporting materials.
• Demonstrate an intrinsic drive to understand product features and operational logistics to an extent that allows one to speak to the deliverable at a high level without product management presence.
• Continually monitor risk factors and potential impact, reporting to the appropriate individuals.
• Ensure mitigation strategies are in place and documented.
• Investigate to understand which teams those risks will impact and what it means for the timeline/project health.
• Act as the core champion to identify blockers, understand responsible parties, and document needed resolutions.
• Follow up to ensure progress is being made.

Skills on Resume:

• Timeline Management (Hard Skills)
• Resource Planning (Hard Skills)
• Process Improvement (Hard Skills)
• Product Knowledge (Hard Skills)
• Risk Monitoring (Hard Skills)
• Risk Mitigation (Hard Skills)
• Issue Resolution (Hard Skills)
• Progress Tracking (Hard Skills)

Job Summary: 

• Oversee a team of implementation managers and be a point of escalation/support for their projects in a distributed manner.
• Manage and assign incoming projects to resources based on capacity and experience and customer experience.
• Work cross-functionally with sales, product, customer success, and global service delivery.
• Partner and collaborate on the customer journey while taking the lead during this phase.
• Report weekly to management on at-risk projects with next steps to reduce risk.
• Accurately forecast incoming and outgoing project work for capacity planning.
• Oversee the Business Listings On-Boarding’s distributed team, providing support and an escalation path.
• Manage and provide support and an escalation path for the Provisioning Team.

Skills on Resume:

• Team Oversight (Soft Skills)
• Project Assignment (Hard Skills)
• Cross-Functional Collaboration (Soft Skills)
• Customer Leadership (Soft Skills)
• Risk Reporting (Hard Skills)
• Capacity Planning (Hard Skills)
• Onboarding Management (Hard Skills)
• Provisioning Management (Hard Skills)

Job Summary: 

• Provide oversight of the essentials implementation, including all activities related to academic content and project administration.
• Serve as primary AACN staff liaison to the Essentials Implementation Steering Committee and overall accountability Essentials Implementation working groups.
• Responsible for applying expert knowledge of academic nursing and clinical practice.
• Provide immediate and longer-term complex problem-solving direction.
• Provide strategic day-to-day decision-making, engaging internal and external stakeholders in achieving implementation goals.
• Develop and sustain relationships with academic and practice partners related to essentials implementation efforts, providing support in facilitating implementation activities.
• Promote essentials implementation through advocacy, presentations, and participation in national and regional forums.
• Lead bi-monthly Essentials Implementation Team Meetings.
• Review project deliverables and the accountability of project team activities.
• Continually compile and synthesize qualitative and quantitative data.
• Drive future Essentials education programming and support communications that are responsive to member needs.
• Provide regular reports to leadership, the board, and the membership.

Skills on Resume:

• Implementation Oversight (Hard Skills)
• Stakeholder Liaison (Soft Skills)
• Nursing Expertise (Hard Skills)
• Problem Solving (Soft Skills)
• Decision Making (Soft Skills)
• Relationship Building (Soft Skills)
• Advocacy (Soft Skills)
• Data Analysis (Hard Skills)

Job Summary: 

• Set objectives for and manage multiple projects/ongoing work activities of high complexity and operational efforts of the Digital Medicine and Translational Imaging group.
• Effectively facilitate logistics of the department, team, and cross-functional meetings.
• Manage resources outside of the direct authority.
• Ensure that the team achieves milestones on time and within budget.
• Play a key role in managing clinical study logistics, including drafting protocols, IRB approval process, contracting with external partners, and execution of the study.
• Ensure proper documentation, organization, and tracking of all materials and finances for projects.
• Represent the team at business venues and meetings, conferences, and interactions with external and internal stakeholders.
• Develop and manage end-to-end project plans and ensure on-time delivery.
• Identify, scope, and drive process improvements across the areas of ownership.
• Work cross-functionally with a number of teams, including Product, merchant tech, partner, marketing, operations and partners’ counterparts.
• Lead partner facing/internal cross-functional communications during the implementation process.

Skills on Resume:

• Project Management (Hard Skills)
• Meeting Facilitation (Soft Skills)
• Resource Management (Hard Skills)
• Milestone Management (Hard Skills)
• Study Logistics (Hard Skills)
• Document Management (Hard Skills)
• Stakeholder Engagement (Soft Skills)
• Process Improvement (Hard Skills)

Job Summary: 

• Build and lead a team of Implementation Managers who serve as the end-to-end owners for launching new facilities designed.
• Improve partnerships with retail partners and enhance their fulfillment capabilities.
• Define strategy, goals, KPIs and deliverables.
• Support learning and development for the team, continually raising the bar for execution, communication, and collaboration.
• Collaborate with an array of cross-functional teams and serve as a strategic thought partner to build, scale, and optimize critical new fulfillment models.
• Lead the team that will be Instacart’s “boots on the ground” for new deployments.
• Report to the Global Director of Cancer Research and Clinical Trials.
• Lead a newly created global team, driving the implementation, adoption and utilization of Movember’s prostate and testicular cancer programs in all key markets around the globe.
• Focus primarily on collaborative partnerships with based hospitals and research centres that are involved in the delivery of cancer research and trials, clinical quality and digital health solutions.

Skills on Resume:

• Team Leadership (Soft Skills)
• Partnership Development (Soft Skills)
• Strategy Definition (Hard Skills)
• Team Development (Soft Skills)
• Cross-Functional Collaboration (Soft Skills)
• Deployment Management (Hard Skills)
• Global Team Leadership (Soft Skills)
• Partnership Management (Soft Skills)