IMPLEMENTATION DIRECTOR SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: Aug 14, 2025 - The Implementation Director has experience in the payments domain, including integrating local payment methods and collaborating with both local and global partners. This role requires a strong background in project or program management within a technical domain, with proven success in leading implementations in a B2B SaaS environment and driving projects with payment networks or payment method providers. The director also stays focused under pressure and takes a process-oriented, highly organized approach to execution.

Essential Hard and Soft Skills for a Standout Implementation Director Resume
  • Project Management
  • Change Management
  • Risk Management
  • Process Improvement
  • Strategic Planning
  • Contract Management
  • Data Analysis
  • Solution Delivery
  • Budget Management
  • Implementation Strategy
  • Team Leadership
  • Stakeholder Management
  • Communication Skills
  • Client Relationship
  • Problem Solving
  • Department Coordination
  • Customer Satisfaction
  • Cross-Functional Collaboration
  • Relationship Building
  • Mentorship

Summary of Implementation Director Knowledge and Qualifications on Resume

1. BA in Business Administration with 6 years of Experience

  • Workforce Management experience in a contact center environment, i.e., real-time analysis, scheduling, staffing optimization, etc.
  • Experience utilizing some type of WFM planning tool (IEX Total View, Verint, Calabrio, etc.).
  • Ability to forecast/advanced analytics within a large volume contact center.
  • Experience in advanced trend analysis and ability to interpret data to provide recommendations to drive decisions.
  • Ability to create and manipulate data modeling and relational database structures for forecasting and planning.
  • Ability to work with Business Intelligence databases (i.e., SQL, SAS, Informix, Cognos) and pull data from various sources.
  • Requires resolving problems related to unexpected statistical anomalies and changing service level objectives by interpreting established methods and referring to past situations.
  • Ability to communicate with leadership to explain, clarify and discuss the results of monitoring and performance feedback.
  • Ability to deal tactfully in difficult situations and exchange complex information to ensure an understanding of the issues.
  • Strong working knowledge of Microsoft Office applications.
  • Ability to create and manipulate spreadsheets with advanced formula application and database software (Advanced Excel) experience.
  • Prior leadership experience.

2. BS in Computer Science with 5 years of Experience

  • Proven track record of leading Implementations for Enterprise/Strategic customers in a SaaS organization.
  • Self-motivated with a determination to make things happen.
  • Excellent customer relationship and business acumen skills (including stakeholder management).
  • Possess project management skills (including challenge and problem solving).
  • Ability to be both detail-focused and see the big picture in a project.
  • Understanding the software development lifecycle.
  • Experience as a Management Consultant.
  • Extensive Experience With Project Management.
  • Experience in Data Analysis.

3. BA in Project Management with 10 years of Experience

  • Demonstrated ability to drive strategic initiatives while effectively collaborating and team building across functions to achieve results.
  • Exceptional advisory, influencing and facilitating skills in working with stakeholders at all levels in the organization.
  • Strong analytical and problem-solving skills.
  • Ability to effectively negotiate with other teams to create mutually beneficial solutions.
  • Strategic sourcing experience.
  • Comfortable and confident in working with and presenting to leaders and team members at all levels.
  • Experience with cloud solutions and architectures, security principles.
  • Exceptional communication, interpersonal, advisory and influencing skills.
  • Ability to communicate effectively, both orally and in writing, to all levels of technical and non-technical leaders and stakeholders.
  • Must have growing technical skills and discover new and better ways to deliver technical and application solutions.
  • Ability to proactively mentor others in growing technical abilities.

4. BS in Information Technology with 12 years of Experience

  • Experience in configuring, deploying and/or managing SAP ERP systems, SAP S/4 experience.
  • Progressive, relevant information technology experience.
  • Experience managing large system integrators.
  • Previous leadership role on a major SAP transformation project.
  • Deep experience in building end-to-end business process solutions leveraging SAP technology and applications, including integration with other functional areas, including finance, sales and marketing and procure-to-pay.
  • Understanding of SAP’s vision and roadmap, including their Intelligent Enterprise.
  • Strong blend of business and technical capabilities, business operating models and underlying technical architectures.
  • Exceptional project management skills, including providing leadership to effectively manage and execute highly complex transformational initiatives.
  • Deep experience with project management methodologies and tools.
  • Ability to understand highly complex and ambiguous issues, own decisions and effectively implement technology solutions that have company-wide impacts.
  • Exceptional people leadership skills with the ability to effectively lead teams through complex changes while also developing people, driving, delivering and inspiring team results.

5. BA in Communications with 6 years of Experience

  • Management experience, which includes but is not limited to setting strategic direction, resource management, reporting, employee development and performance management.
  • Knowledge to direct the day-to-day operations of a program through planning and delegation of work to first-line supervisors and subordinates.
  • Exceptionally strong and effective written and oral communication skills.
  • Strong ability to articulate and promote ideas, plans, and results to all levels.
  • Ability to effectively influence, communicate and work with all levels of the organization and with clients.
  • Project management knowledge and experience.
  • Must have strong organizational skills.
  • Ability to support product development, requirements gathering, and documentation.
  • Experience with Print Solutions/applications, DDA, Statement Advantage, Notices.

6. BS in Software Engineering with 8 years of Experience

  • Experience in project/program management and process engineering.
  • Banking experience primarily in Commercial Banking.
  • Knowledge of Six Sigma and Project Management Professional (PMP) methodologies for process improvement initiatives.
  • Ability to utilize MS Office Suite, SharePoint, and Visio.
  • Strong leadership skills that drive results.
  • Able to lead via influence.
  • Build a culture of collaboration and continuous improvement.
  • Comfortable working with a variety of leadership levels.
  • Strong problem-solving skills, as well as client management and executive-level communication skills.
  • Ability to take ownership of tasks and manage most elements of an entire work stream.
  • Critical thinker able to quickly identify themes and patterns and connect the dots for solutions or efficiencies.
  • Results-focused, highly motivated and a self-starter.
  • Strong organizational and communication skills.
  • Excellent writing skills to ensure clear, concise documents, tools, and templates.
  • Process Improvement (Six Sigma or related)/Change Management (Prosci or related).

7. BA in Management with 5 years of Experience

  • Must have management experience.
  • Ability to work in a very fast-paced, constantly evolving team environment.
  • Working knowledge of warehouse operations and Warehouse Management Systems and/or Logistics.
  • Ability to use Salesforce, Teamwork, and Utilization tracking tools.
  • Ability to use of Implementation or 4D software methodology.
  • Experience as a Superintendent or Assistant Superintendent.
  • Experience Implementing School Programs District-Wide.
  • Experience Helping Customers Implement Online Software.

8. BS in Industrial Engineering with 6 years of Experience

  • Experience with or knowledge of the payments domain.
  • Experience integrating local payment methods and working with local/global partners.
  • Previous experience in project/program management as a TPM, engineer, product manager (technical domain), or equivalent skills.
  • Experience driving successful projects with payment networks or payment method providers.
  • Excellent interpersonal and communication skills.
  • Ability to prioritize and remain focused under pressure.
  • Experience leading implementations, ideally in a b2b SaaS environment.
  • Process-oriented and obsessively organized.
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